Lead Person remote jobs - 654 jobs

A dynamic e-commerce company in San Francisco is seeking a Legal Trust & Risk Lead. This role involves triaging inquiries, improving workflows, and liaising between Legal and operational teams. Ideal candidates will have 4+ years in Trust & Safety or Legal Operations, strong judgment, and exceptional communication skills. A competitive compensation package including benefits and equity is offered. #J-18808-Ljbffr

A healthcare startup in San Francisco is seeking a Manager for Care Strategy and Operations. This role focuses on enhancing patient care through efficient operations, requiring over 7 years of relevant experience. The ideal candidate will have a strong analytical mindset and be passionate about healthcare. The position offers a hybrid work environment, competitive compensation, and contributions to impactful healthcare solutions. #J-18808-Ljbffr

A health technology company based in San Francisco is seeking a Business Operations and Strategy professional to drive strategic initiatives and manage operational excellence. The ideal candidate will have strong analytical skills, 4+ years of experience in business strategy, and a proven track record in managing projects. This position offers a salary range of $129,600 - $194,400, plus equity and benefits in a hybrid work environment. #J-18808-Ljbffr

A leading beauty retailer is seeking a Production Manager to oversee physical marketing deliverables in a hybrid environment. This role involves leading the production lifecycle, managing timelines, and coordinating with internal and external stakeholders to deliver high-quality marketing materials. The ideal candidate will have over 4 years of experience in production management and a Bachelor's degree in a related field. Competitive salary and benefits, including discounts on products, are offered. #J-18808-Ljbffr

A cutting-edge technology firm seeks a Payroll Manager to oversee global payroll operations. The role involves managing payroll processes, ensuring compliance with local regulations, and improving payroll systems. Ideal candidates have extensive payroll experience, including familiarity with US and Canadian regulations, and an ability to thrive in a dynamic environment. The position offers competitive benefits and reflects the firm's commitment to diversity and inclusivity. #J-18808-Ljbffr

A global apparel company is seeking a Senior Manager for MuleSoft & API Platform Engineering. You will manage end-to-end operations of MuleSoft platforms, ensuring high reliability and security. The ideal candidate has over 7 years of experience in integration engineering with strong DevOps knowledge. This hybrid role allows you to work remotely with specific in-office days at the San Francisco headquarters. Competitive salary range starts at approximately $119,800 to $194,900 annually. #J-18808-Ljbffr

A forward-thinking growth company in San Francisco is seeking a dedicated professional to drive the visibility and growth of AI therapy brand Pathos. This role involves owning growth strategies, experimenting with various channels, and ensuring impactful messaging. Ideal candidates have skills in communication, collaboration, and analytics, with a passion for helping people through innovative approaches. A holistic view of brand alignment and ownership over outcomes is crucial for success in this vibrant environment. #J-18808-Ljbffr

A dynamic logistics start-up is seeking a Market Growth Manager to lead market share expansion in San Francisco, California. This role requires managing customer relationships, developing growth strategies, and analyzing market data. The ideal candidate has a Bachelor's degree and over 2 years of experience in related fields. The position offers a competitive salary range of $100,000 to $120,000, flexible working arrangements, and impactful responsibilities from day one. #J-18808-Ljbffr

A community relations organization in San Francisco seeks an Assistant Director of Government Affairs to cultivate relationships with elected officials and organize community programs. The role involves public advocacy, program planning, and managing logistics for events. Ideal candidates will have 3-5 years' experience in public affairs, excellent interpersonal skills, and a deep understanding of the Bay Area's political landscape. Benefits include a salary of $95K-$105K/year and a hybrid work schedule. #J-18808-Ljbffr

Shared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible. Shared Imaging is looking for a Full Time Regional Operations Supervisor in Northern California (Bay Area). The ideal candidate must possess: Effective organizational and interpersonal skills, ability to communicate and manage at all levels of the organization. Strong problem solving and critical thinking skills. Formal process and quality management training such as lean six sigma. A solid understanding of P&L reports and the drivers behind profitability. A positive track record of B2B customer engagement and management, preferably with healthcare providers. Experience creating and cultivating engaged, self-directed teams. Above average skill-level with Microsoft Word, Excel and PowerPoint Education, Experience and Travel Bachelor's degree minimum Knowledge of the US healthcare industry, diagnostic imaging trends and technology, along with imaging safety knowledge Graduate of an approved radiology technology program and is registered by ARRT, NMTCB, or ARMRIT required. Licensure from the state of California is preferred. Minimum of 2-3 years as a technologist required. MRI experience preferred. Imaging Management experience required (Supervisor, Manager or Director, 2-5 years preferred). Work from home, with overnight travel (5-7 nights/month). Must be willing to travel the following areas: San Francisco, San Rafael, Vallejo, Roseville, Walnut Creek and San Jose. Must reside within the Northern California area: Bay area or other surrounding areas We value our employees, and we want them to be healthy and happy. We offer competitive salaries, travel allowance and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great place to work! Health, dental, and vision insurance Company paid dental (with applicable health plans) 401k matching Employee Assistance Program Company sponsored and voluntary supplemental life insurance Voluntary short term / long term disability options Flex PTO & paid holidays Company swag Health club reimbursement Wellness program with generous incentives Employee recognition programs Referral bonus program Job training, professional development, & continued education The annual salary range for this role is $145,000 - $155,000/year, with a variable bonus, based on performance. Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. This position is also eligible for a performance-based merit increase annually. Candidates will be assessed and provided offers against the minimum qualifications for this role and their individual experience. This role will also include an annual bonus that is paid biannually, with a car allowance, milage reimbursement, and stipend for home internet. We require that all Shared Imaging LLC employees have a completed background check and drug screen on file. Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions and termination.

A leading manufacturing services provider is seeking a Chief Commercial Officer (CCO) to lead their commercial strategy and revenue growth. This remote position requires extensive experience in B2B environments, including aerospace and medical industries. The successful candidate will have a proven track record in sales leadership and team development, and will drive customer engagement and strategic pricing initiatives. Competitive compensation and benefits are offered, including a flexible schedule and 401(k) match. #J-18808-Ljbffr

A leading nonprofit organization for physics is seeking a Head of Recruitment and Retention to manage membership growth and service delivery. This role involves overseeing staff, analyzing membership trends, and collaborating across departments. Candidates should have leadership experience, strong analytical skills, and a bachelor's degree. This organization offers a remote-first work environment and an outstanding benefits package including a competitive salary ranging from $99,895 to $136,107 annually. #J-18808-Ljbffr

High Achievers Looking for a Career Change That Matters - This Is A Call to Action! If you are ready to jump off the wheel of routine, and poised to passionately commit to a fresh change that aligns with your higher personal and professional aspirations, your future self is waiting for you to take action today. Experience a culture that empowers you We are on the lookout for self motivated leaders prepared for self-driven success, professionals who are eager to take charge of their destiny. Rekindle your sense of purpose and monetize your existing expertise. This is your chance to illuminate your inner light and embrace a new chapter in the empowering industry of Self Growth and Success Mindset. If you're a perpetual learner, with an independent spirit to succeed, and a curious, open minded approach to life - we want to hear from you. Please note, Remuneration is comprised of a generous performance and bonus based structure. Your effort and input equate to your rewards. Your Role and Responsibilities As a key player in our team, you'll: Assume responsibility for business pipeline results Immerse yourself in the world of Self Growth and Leadership - embody the change you wish to see and champion in others. Foster a sense of team empowerment for others on the path to personal transformation. Seek out, cultivate and maintain meaningful connections.with the best team through Marketing placements - with comprehensive training. Provide unwavering leadership, creating a ripple effect of leadership cultivation and upliftment. Qualifications 7+ years of HR, Team Leadership, People Leadership, Consulting or Executive level experience is preferred Leadership stance: Step up, stand tall, and lead the way. Work autonomously, approaching challenges with a solution-focused mindset. Possess an inventive spirit : We seek resourceful "forever-learners" who see themselves as part of the solution not the problem. Solid Communication skills: Your words carry weight. Benefits Remuneration is comprised of a generous performance and bonus based structure. Your effort and input equate to your rewards. Location Independence: Enjoy flexible hours and the freedom to work remotely. We place a high value on wellbeing and work life balance, and we walk the walk on this front (not just talk the talk). Regular sessions with leadership: Benefit from one-to-one comprehensive training and ongoing guidance into your growth and success. The power of a great team: Raise the bar in a culture of like-minded "people's people". The path to true growth and fulfillment in our business is reserved for a select candidate - Apply now if you believe it's you.

A leading cloud technology company in the United States is seeking an experienced professional to join their Global Content Business Consulting team. In this customer-facing remote role, you will lead content strategies for top life sciences organizations. The ideal candidate will have 8+ years in management consulting, strong analytical skills, and expertise in content management systems. The role offers a base salary of $85,000 - $170,000 and includes flexible PTO, health benefits, and a charitable giving program. #J-18808-Ljbffr

SummarySystems engineering is a cross-functional engineering discipline centered on an approach, mindset, and process. All activities that consider both the business and the technical needs of the customers with the goal of providing a quality product that meets the users needs. It is a discipline that executes a robust process of design, creation, and optimization of systems, consisting of identification and quantification of system requirements, creation of alternate system design concepts, performance of design trade studies, selection and implementation of the best designs and verification that the design is properly integrated and executed. It is a process that proceeds from concept to production to operation. Impacts approaches, projects, programs and ways of working in the area of LEAP-1A and LEAP-1C NPI certification. Deploys certification process knowledge to effectively and efficiently execute high impact, high visibility program initiatives in the areas of product safety, reliability, compliance, cost of ownership, and multi-generational product plans. Has significant input into priorities, guided by operating practices & procedures that are shaped by the role. The role has moderate autonomy, requiring high level of operational judgment.Job Description Roles and Responsibilities Leads continued operational safety activities for the LEAP 1AC program. Manages FMD execution and driving to closure with appropriate priority and urgency. Coordinates across multiple organizations to ensure execution and coaches/mentors on Agency interations. Manages proper coordination between applicant, Safran, ODA, and agency functions. Manages the overall product operational safety strategy and execution. Developing specialized knowledge in engine operational safety. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development and ensure delivery within area of responsibility. Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market Uses judgment to make decisions or solve moderately complex tasks or problems in areas of engine field management and safety. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions. Acts as a resource for colleagues with less experience. May lead medium projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field. Required Qualifications Bachelor's degree in engineering from an accredited university or college Minimum of 5 years of experience in systems engineering This role requires access to US export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a US Person as one of the following: US lawful permanent resident, US Citizen, have been granted asylee or refugee status (i.e.), protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). Desired Characteristics Master's degree in engineering from an accredited university or college Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills. The base pay range for this position is $150,000 - $200,000. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on January 28th, 2026. GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual. This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). Additional Information GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position

Faire is an online wholesale marketplace built on the belief that the future is local - independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town - we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants. By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We're looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours. About this role We're looking for a Strategy & Operations Lead to drive critical initiatives across Marketplace Ops functions, including Marketplace Quality. As a member of the Marketplace Ops leadership team, you will drive strategic, analytical, and operational projects and implement processes and programs with the goal of unlocking efficient growth for our brands and thus, our retailers and platform overall. You will work closely with Marketplace Ops team leads and other cross-functional leaders to ensure we are building a scalable, high-quality marketplace for our brands and retailers alike. This is an ideal role for someone who wants to work as a high-impact individual contributor within a functional area and have the opportunity to lead projects from strategy to execution to ongoing implementation and iteration. What you'll do Be a core member of the Marketplace Operations leadership team, helping to build and scale the function Design and build foundations for a variety of “0-1” work across the Marketplace Ops function, such as piloting new pricing programs or developing strategic frameworks for how we approach brand & product quality Drive strategic, analytical and operational projects and be responsible for the execution, monitoring & ongoing implementation of scalable operational programs and processes Lead cross-functional initiatives and strategy with key stakeholders to ensure the success of the team and joint company goals Qualifications A Bachelor's degree and 6+ years of experience in strategy and operations roles at high-growth companies (ideally in a dual-sided marketplace business), with some background in consulting, finance, or business operations preferred but not required Experience in fast-paced, ambiguous environments, driving projects from strategy through implementation; happy to roll up your sleeves to get any job done Highly analytical and data-driven -- can drive complex analyses and translate into key actionable insights; can manage projects to KPIs and metrics Ability to work cross-functionally with Product, Data Science, Engineering, Sales, Brand Management, and Central Operations teams to achieve business objectives Excellent written and verbal communicator Knowledge of SQL Salary Range San Francisco, CA: The pay range for this role is $158,500 - 218,000 per year. This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future. Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting. Applications for this position will be accepted for a minimum of 30 days from the posting date. Why you'll love working at Faire We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process. We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners. We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy. We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality. Faire was founded in 2017 by a team of early product and engineering leads from Square. We're backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog. Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (************************** Privacy For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire's Privacy Notice (******************************

We're looking for a project manager with a proven track record of delivering complex digital marketing initiatives and leading cross-functional teams. In this role, you'll own the delivery and operational success of key client projects, streamline workflows, and serve as a trusted partner to clients - helping them turn strategic goals into real results. This is a mid-to-senior level position with opportunities to mentor others and influence how we deliver work across the agency.What You'll Do Own the successful delivery of projects across your book of accounts, from kickoff through completion Build strong, trust-based relationships with clients and act as a strategic partner in helping them achieve their goals Proactively surface opportunities, risks, or gaps to clients before they become problems, acting as a calm, solutions-oriented voice in complex moments Lead cross-functional teams spanning strategy, content, design, paid media, and web development - ensuring clarity, alignment, and accountability at every step Be an advocate for both the client and the team, balancing empathy with accountability to drive healthy, long-term relationships Create and maintain structured project plans, timelines, and trackers that help everyone stay focused and informed Lead recurring client meetings with clarity and confidence, keeping communication proactive and expectations realistic Ensure on-time delivery of all work - and when timelines shift, reset expectations thoughtfully with both clients and internal teams Gather client inputs, approvals, and feedback efficiently, minimizing blockers and keeping momentum up Communicate actively and transparently with internal teams and clients in real time (primarily via Slack and Zoom) Review deliverables for accuracy, alignment with objectives, and overall quality before they reach the client Track project goals and ensure measurable progress toward client outcomes and overall success Who You Are You have at least 4 years of experience in a fast-paced agency environment, where you've led cross-functional project teams and managed client communications end to end. A highly organized, client-focused project leader with a track record of delivering complex digital marketing and web projects Skilled at managing deadlines, dependencies, and shifting priorities without letting anything fall through the cracks A clear and confident communicator who knows how to build trust and drive alignment across clients and teams Comfortable leading client conversations, asking thoughtful questions, and translating abstract goals into actionable plans Proactive, resourceful, and unafraid to dive into the details - whether that means unblocking a teammate or troubleshooting a delivery risk Flexible and fast-moving, able to switch contexts easily while maintaining focus and clarity Experienced with project management tools like ClickUp, Asana, or Airtable, and skilled at maintaining, scaling, and improving systems that keep projects and teams aligned Primarily based in Eastern Time hours (9:00am-6:00pm ET), with the flexibility to meet with clients and collaborate with our international team when needed Perks & Benefits In addition to 11 observed holidays, salaried team members have unlimited paid time off, with an additional 4 mental wellness days per year 100% company funded health insurance, with dental and vision options Paid parental leave 401(k) plan to help save for your future Permanent remote work option Summer Fridays (office closes at 3:00 PM) and Fall/Winter/Spring Fridays (office closes at 5:00 PM) Monthly wellness stipend and quarterly employee appreciation gift One-time reimbursement for work from home equipment Monthly team bonding sessions Pre-tax commuter benefits The opportunity to join a dynamic, close-knit team that loves going to work with and for each other every day About Terra Terra is a digital marketing and creative agency built by an integrated and international team of content creators, strategists, designers, and developers. We help organizations reimagine and deliver their most ambitious digital projects and initiatives by acting as an extension of our clients' teams and delivering exceptional online experiences, content, and marketing strategies. Our team is innovative, tech-forward, and creative by nature. We are dedicated to pushing boundaries and staying ahead of the curve in today's ever-evolving digital landscape. We believe in the power of collaboration and foster a work environment that encourages creativity and growth. And with a strong focus on work-life balance, we prioritize the well-being and career development of our team members. Finally, we are committed to promoting from within and offering meaningful opportunities for professional growth. Terra is also an equal-opportunity employer. We recruit, employ, train, compensate, and promote team members regardless of their race, religion, color, national origin, sex, disability, age, veteran status, or any other protected status (as required by applicable law). Our top goal as an employer is to bring together a diverse mix of talented people who are excited to join our company, stay with Terra for a long time, and do their best work while they're here. We take pride in the quality of the services and work we provide to our clients, and we know none of it is possible without the hard work and commitment of our passionate and creative employees.

CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers' bespoke mission requirements, are enabling this future every day. The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community. We are seeking to hire a Beneficiary Help Line Supervisor-Senior to our team! Join Us in Empowering Lives Through SSA's Employment Support Initiatives Are you passionate about making a meaningful difference in people's lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you'll play a vital role in supporting this impactful mission-helping people unlock their potential, build confidence, and create brighter futures. If you're driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day. The Systems Manager is responsible for the administration, security, maintenance, and optimization of IT systems, networks, and infrastructure supporting the Beneficiary Helpline and related program operations. This role ensures reliable system functionality, compliance with SSA and federal security standards, and supports business continuity through proactive management, troubleshooting, and enhancements. The Systems Manager collaborates with program leaders and cross-functional teams to align technology solutions with organizational needs, prepares technical documentation, and serves as a subject matter expert on system security and best practices. The Beneficiary Helpline Supervisor provides advanced leadership and operational excellence for the SSA Beneficiary Helpline. In addition to the standard supervisory responsibilities, this position manages high-complexity issues, serves as the primary escalation point for critical incidents, and leads process improvement initiatives. The Supervisor works closely with the Helpline Manager to ensure all contractual objectives are met, oversees advanced certification and training programs, and maintains a strong compliance posture with SSA and federal requirements. Additional duties include developing and executing advanced quality assurance plans, delivering comprehensive performance analysis and executive-level reporting, and liaising with stakeholders to align the helpline with program objectives. The Supervisor is responsible for workforce planning, resource allocation, and leading staff development efforts to foster a high-performing, customer-focused team. Duties and Responsibilities: • Provide advanced supervision, mentorship, and leadership for helpline staff and senior team members. • Manage and resolve the most sensitive or high-impact beneficiary inquiries and incidents. • Deliver executive-level analyses, operational reporting, and performance metrics to management. • Lead development, documentation, and implementation of best practices, policies, and SOPs for the helpline. • Oversee advanced certification and training initiatives for staff. • Develop and execute comprehensive quality assurance and customer satisfaction improvement plans. • Collaborate with internal and external stakeholders to ensure alignment with SSA objectives. • Ensure compliance with all federal, SSA, and contractual requirements related to privacy, security, and risk management. • Lead workforce planning, resource management, and succession management activities. Requirements: • Bachelor's degree with 5-7 years relevant supervisory experience; advanced degrees or certifications preferred. • Experience leading large teams in high-volume, complex contact center environments, especially those supporting government or public sector clients. • Demonstrated ability to manage staff development, performance, and mentorship programs. • Advanced skills in performance analysis, reporting, and using insights for operational decisions. • Superior written and verbal communication skills; ability to communicate with all stakeholder levels. • Expert proficiency in contact center solutions, analytics tools, and incident management systems. • In-depth knowledge of federal confidentiality, privacy, and information security regulations. • Experience leading process innovation, change management, and quality improvement initiatives. • Advanced conflict management and crisis intervention skills. Clearance requirements: Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance If you are looking for a fun and challenging environment with talented, motivated people to work with, CTEC is the right place for you. In addition to employee salary, we offer an array of employee benefits including: Paid vacation & Sick leave Health insurance coverage Career training Performance bonus programs 401K contribution & Employer Match 11 Federal Holidays

What Working at Hexaware offers: Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance. With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware's commitment towards creating smiles. “At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.” We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion-the driving force that makes one smile and innovate, create, and make a difference every day. The Hexaware Advantage: Your Workplace Benefits · Excellent Health benefits with low-cost employee premium. · Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage · Unlimited training and upskilling opportunities through Udemy and Hexavarsity Who we are? At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a global trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services. At Hexaware we are a community of creative, diverse, and open-minded Hexawarians creating smiles through the power of great people and technology. We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow. Position: Environment Governance/Operations Lead Location: McLean, VA Duties and Responsibilities: Key Responsibilities: Governance & Standards Define and implement governance frameworks for environment management across all stages (Dev, SIT, UAT, PERF/NP CTE, PROD). Define Test Data refresh strategy and explore just-in-time refresh, including option for data virtualization. Establish policies for environment provisioning, decommissioning, refresh cycles, and compliance with security and regulatory requirements. Environment Currency & Stability Ensure all environments are current with application versions, patches, and infrastructure updates. Monitor environment health and proactively address configuration drift or technical debt. Build an environment dashboard to review the state of all non-prod env. and services in real time (moved from Accountability & Collaboration section). Accountability & Collaboration Demonstrate the subject matter expertise and executive influencing skills to obtain senior stakeholder buy in. Partner with product teams to enforce environment management standards and SLAs. Conduct regular reviews and audits to ensure adherence to governance policies. Build & Maintain Strategy Define and oversee strategies for environment build, refresh, and maintenance leveraging automation and Infrastructure-as-Code principles. Collaborate with DevOps and platform engineering teams to optimize CI/CD pipelines for environment provisioning. Create and maintain clear and concise environment management documentation. Technical Skills & Qualifications: Strong understanding of DevOps practices, CI/CD pipelines, and environment automation. Experience with container orchestration (Kubernetes, OpenShift), virtualization platforms, and cloud-native environments. Knowledge in Infrastructure-as-Code tools (Terraform, Ansible) and Scripting (PowerShell, Python). Familiarity with credential management (HashiCorp Vault, CyberArk), logging, and monitoring solutions. Excellent communication and stakeholder management skills to drive governance and accountability. What you'll get from us: Insert US/employee benefits here e.g.: • Competitive Salary • Company Pension Scheme • Comprehensive Health Insurance • Flexible Work Hours and Hybrid Work Options • XX days paid annual holidays + public holidays. • Professional Development and Training Opportunities • Employee Assistance Program (EAP) • Diversity, Equity, and Inclusion Initiatives • Company Events and Team-Building Activities Equal Opportunities Employer: Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.