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Remote Trust & Risk Operations Lead (Legal Liaison)
Whatnot
Remote lead press operator job
A dynamic e-commerce company in San Francisco is seeking a Legal Trust & Risk Lead. This role involves triaging inquiries, improving workflows, and liaising between Legal and operational teams. Ideal candidates will have 4+ years in Trust & Safety or Legal Operations, strong judgment, and exceptional communication skills. A competitive compensation package including benefits and equity is offered.
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$93k-163k yearly est. 5d ago
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Vendor Operations Lead
Stripe 4.5
Remote lead press operator job
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Vendor OperationsLead is a pivotal partner to the Global Sales/Global Sales Vendor team, focused on enhancing the effectiveness of strategic initiatives and ensuring robust business operations. This role is responsible for leading and managing the internal business rhythms (e.g., Weekly Business Reviews), compiling and analyzing essential sales performance reports, developing Vendor Go-to-Market standard operating procedures and providing high-impact strategic leverage to the leadership team. The Vendor OperationsLead ensures the organization possesses reliable data and standardized processes to make informed decisions about growth and sales execution.
What you'll do Responsibilities
Business Review Management: Lead the preparation, data compilation and final packaging of materials for key leadership forums, including Weekly Business Reviews (WBRs) and Quarterly Planning sessions, ensuring high-quality presentations.
Sales Reporting and Analysis: Oversee the compilation, analysis and distribution of regular and ad-hoc sales performance reports, growth metrics and progress updates against sales targets for the Global Sales Vendor leadership team, providing actionable insights.
GTM Documentation and Optimization: Direct the development, documentation, and maintenance of Standard Operating Procedures (SOPs) and process playbooks that ensure Go-to-Market (GTM) alignment and drive optimal operational execution to successfully achieve targets.
Strategic Business Operations: Provide proactive, high-leverage organizational and business operations support to Global Sales Vendor leadership teams for critical initiatives, off-sites and planning cycles, enhancing strategic outcomes.
Automation Initiatives: Identify, propose and implement opportunities to automate reporting and repetitive tasks, driving increased business productivity and focus across the GSV team.
AI Enhancement of Business Operations: Explore and implement AI-driven solutions to enhance business operations, improve data accuracy, streamline processes and facilitate more effective decision-making across the organization.
Internal Communication Management: Manage and coordinate communication flows regarding strategy shifts, reporting changes and process updates across global sales teams, ensuring clarity and alignment.
Root Cause Analysis (RCA): Conduct thorough Root Cause Analysis on reporting discrepancies and vendor process deviations, ensuring data integrity and process compliance to achieve strategic goals.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
Bachelor's degree in Business Administration, Operations Management, or a related field.
5+ years of experience in a role focused on Sales Operations, Business Operations or Sales Enablement Support with a proven track record of leadership and strategic impact.
Demonstrated proficiency in creating business reports and preparing executive-level presentation materials (e.g., WBRs, QBRs).
Expertise with CRM platforms (e.g., Salesforce) and experience in extracting and analyzing data for reporting purposes.
Strong documentation skills with experience in developing clear, concise Standard Operating Procedures (SOPs) for sales and operational teams.
Advanced analytical skills, with the capability to interpret sales performance data and identify actionable trends.
Preferred qualifications
Experience operating with a high degree of autonomy in a geographically distributed team environment spanning global time zones.
Background in managing complex project timelines and providing strategic administrative support in a fast-paced environment.
Certification in project management or business analysis methodologies.
Proficiency with BI/Data visualization tools (e.g., Tableau, Looker) or advanced skills in spreadsheet software for sophisticated sales reporting.
Competencies
Exceptional organizational and time management skills required for coordinating business rhythms and executive-level initiatives.
Excellent written and verbal communication abilities, particularly in distilling complex data into clear and compelling takeaways for diverse audiences.
Proactive problem-solving mindset with a strong bias for action and meticulous attention to detail.
Ability to work independently, navigate ambiguity, and effectively strategically align across multiple leadership stakeholders and their initiatives.
$87k-130k yearly est. Auto-Apply 8d ago
Clinical Operations Lead
Praxis Precision Medicines
Remote lead press operator job
Location: This position may be performed remotely but requires flexibility and willingness to travel as needed.
We're looking for a dynamic clinical operationsleader who thrives in fast-paced, high-impact environments. You've led complex or global clinical studies and know how to drive progress without getting bogged down in bureaucracy. You're energized by ambiguity, value accountability, and collaborate deeply across functions to deliver real results. You act with urgency because you know patients are waiting, and you're driven by a passion for meaningful change. Whether you've learned from hard-earned lessons or helped build high-performing teams, your impact matters more than job titles. If you're ready to do your most important work yet, we want to meet you.
This role will have shared responsibility for the strategic and tactical operationalleadership across clinical programs, achieving quality and timely completion, with on target spending with established budgets. This individual will ensure successful delivery and execution of studies, including creating and managing study timelines, budgets and study management plans.
What will set you apart?
Own outcomes. Drive studies from protocol to database lock like you're on a mission.
Lead without silos. Work and coordinate cross-functionally with medical, regulatory, CMC, data management, and external partners to work seamlessly and break through roadblocks.
Challenge the default. Question timelines, vendors, processes - and propose better ways. Don't accept “that's how it's always done.”
Move at speed. If you are driven by urgency and impact, you will thrive here. We don't track timelines - we beat them!
Sweat the strategy. Understand the “why” behind the science and shape the “how” behind each trial.
Own it like it's yours. We treat this company like it's ours - because it is. We lead with initiative, stay invested, and deliver outcomes that make a difference.
Primary Responsibilities
Lead the study team to design, develop, execute and deliver clinical studies in accordance with clinical development plans and strategy and according to established timelines and budget.
Serve as a Clinical Operations representative at the program level and liaise cross-functionally to support efficient and timely execution of studies within a clinical program.
Monitor progress of clinical study activities and report on the progress of the clinical trials within an assigned program, including budget and timelines.
Lead the evaluation, selection, and oversight of CROs and other vendors to ensure successful clinical study implementation and execution on assigned clinical program. This includes guidance on the framework for contract negotiations and vendor selection, and review and approval of vendor contracts and scope of works.
Provides strategic and tactical guidance in risk management and anticipate/recognize risks and issues on assigned programs and associated studies; manage resolution and/or escalation of study related issues with management.
Contribute to the writing and review of clinical documents such as protocols, informed consent forms, investigator brochures, monitoring plans, clinical study reports and DSURs on assigned program.
Liaise with clinical site staff and investigators as appropriate to ensure optimal Sponsor-site relationships.
May perform the Clinical Trial Manager (CTM) function on one or more trials as needed.
Direct initiatives to identify and implement best practices and continuous improvement plans in Clinical Operations.
Qualifications and Key Success Factors
Bachelor's degree required; in a scientific field helpful, advanced scientific degree a plus
8+ years Industry experience directly managing clinical trials required. Must have worked within sponsor organization, although can be in combination with academic and CRO experience.
In-depth knowledge of clinical study operations, ICH-GCP Guidelines and other applicable regulatory requirements.
Demonstrated experience in study management/monitoring, as well as working, negotiating and managing performance of CROs and other external partners supporting study execution
Experience mentoring and directing members of clinical operations teams
Experience working with cross functional team members (e.g., Quality Assurance, Data Management, Biostats, Medical Writing, Safety, Clinical Supply Chain, Finance)
Intellectual curiosity: ability to think critically in a fast-paced environment, with a keen sense of urgency and demonstrated creative problem solving.
Highly organized, detail-oriented, and self-motivated and able to work autonomously, with a passion to deliver quality results
Strong verbal and written communication skills with an ability to build relationships internally and externally
The physical and mental requirements of our roles include but are not limited to regular use of a computer, devices or other office equipment, clear communication, and occasional movement. You'll need comfort with screen work, basic hand coordination, and focus. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Compensation & Benefits
At Praxis, we believe that taking care of our people (and
their
people) is important, so we provide a world class benefits package to help you thrive. This includes 99% of the premium paid for medical, dental and vision plans. We also provide company-paid life insurance, AD&D, disability benefits, and voluntary plans to personalize your coverage. Thinking about the future? We match dollar-for-dollar up to 6% on eligible 401(k) contributions and sweeten the deal with long-term stock incentives and ESPP. We provide a discretionary quarterly bonus, an extremely flexible wellness benefit, generous PTO, paid holidays and company-wide shutdowns. Not to mention, you'll also be joining a phenomenal crew of colleagues who are smart, engaged and inspiring. We aim high, collaborate hard, and produce results. Let's achieve the impossible together!
Annualized Base Salary$170,000-$215,000 USD
Company Overview
Praxis Precision Medicines is a clinical-stage biopharmaceutical company translating genetic insights into the development of therapies for central nervous system disorders characterized by neuronal imbalance. At Praxis we share a common vision of reshaping the human condition into a more freeing and fulfilled existence by developing high impact medicines for patients and families affected by and living with complex brain disorders. Our core Values of Trust, Ownership, Curiosity and Results are foundational to every aspect of our business and are exemplified by each and every one of our team members.
Diversity, Equity & Inclusion
Guided by our core values, at Praxis Precision Medicines, Inc. we continue to DARE FOR MORE to advance, promote, and champion diversity, equity, and inclusion by encouraging individuals to bring their authentic selves and perspectives to work each day. We are an equal opportunity employer and committed to providing opportunities to all qualified applicants without regard to race, religious creed, color, gender identity or expression, age, national origin, sexual orientation, disability, genetics, military service and veteran status, or any other characteristic protected by federal, state, or local laws.
Attention: Job Scam Alert
Praxis has recently become aware of fraudulent job recruitment postings from individuals claiming to represent Praxis. These postings seek financial information in connection with fraudulent opportunities for employment. If you suspect any fraudulent activity or misrepresentation in connection with a Praxis job opportunity, please report it to ***************************.
Praxis does not accept unsolicited submissions from recruitment agencies for open positions. We ask all recruitment agencies to refrain from contacting any Praxis employee regarding any position. All unsolicited resumes submitted by recruitment agencies to any Praxis employee in any form or method will be deemed to be the property of Praxis, and Praxis explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruitment agency.
$170k-215k yearly Auto-Apply 12d ago
Peri-op Area Clinical Leader (Central)
Solventum
Remote lead press operator job
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: *************************************************************************************** applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description:
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You'll Make in this Role
You will act as a strategic clinical advisor, partnering with internal Solventum teams and key customers to drive best practices and deliver advanced education. You will lead priority customer engagements, provide escalated clinical and technical consultation, and support economic value discussions with evidence-based data.
As a Peri-op Area Clinical Leader, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Acting as strategic advisor to internal Solventum teams on wound care clinical strategy and industry best practices
Collaborating with sales leadership to identify opportunities to educate and upskill teams and individuals on clinical or technical consultative practices
Presenting compelling data and clinical application during priority planned customer engagements
Building and maintaining relationships with key healthcare customers to ensure customer loyalty and satisfaction
Engaging alongside local teams to plan & lead comprehensive customer education events
Directly interacting with customers who require escalated consultation on clinical or technical on-label scenarios
Serving as a consultative partner to various internal business stakeholders on clinical and/or technical matters
Supporting economic objection handling with customers by articulating evidence-based clinical efficacy and the connection to economic value
Aiding in resource management for conversions/evaluations
Maintaining clinical/technical relevance through ongoing continuous learning and participation in professional associations
Understanding and translating current relevant industry standards (e.g., ERAS, AAMI)
Driving Requirements:
This position requires the use of a personal vehicle for company business and participation in Solventum's Fixed and Variable Reimbursement (FAVR) program. As a condition of employment, candidates must successfully complete a pre-hire motor vehicle record (MVR) review and maintain ongoing eligibility, including compliance with Solventum's driver policy, insurance requirements, and annual policy sign-off. Ongoing monitoring of motor vehicle history will be conducted.
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor's Degree or higher AND 2 years of healthcare experience in a hospital, surgery center, or long-term care environment
OR
High School Diploma/GED from AND 4 years of healthcare experience in a hospital, surgery center, or long-term care environment
AND
In addition to the above requirements, the following are also required:
Experience with Microsoft Office applications (i.e. Excel, Power Point, Outlook)
Current, valid Driver's License.
Additional qualifications that could help you succeed even further in this role include:
Current certification(s): BSN, RN, CNOR
Strong understanding of clinical value drivers across hospital care areas and alternative sites of care
Excellent organizational and time management skills
Understanding of the principals of adult learning
Demonstrated analytical, problem solving, project management, and implementation skills
Proven ability to cultivate strong internal and external collaborative relationships
Experience with public speaking and technical presentations
Additional Requirements
In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry.
Work location:
Remote
Travel: Field-based role, with up to 75% overnight travel expected (may vary based on region)
Applicable to US Applicants Only:The expected compensation range for this position is $137,439 - $167,981, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: *************************************************************************************** of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain *****************. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Solventum Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
terms.
$137.4k-168k yearly Auto-Apply 48d ago
Lean Leader - Sourcing Operations
GE Vernova
Remote lead press operator job
SummaryLead strategic Lean initiatives within the Sourcing organization to drive operational excellence and process simplification. Develop and execute a comprehensive Lean Roadmap, facilitate Kaizen events, and continuously improve sourcing processes and quality systems to achieve business objectives.Job Description
Roles and Responsibilities
Develop and implement Lean strategies for internal sourcing operations.
Facilitate Kaizen events and Lean workshops to achieve target KPIs and drive process improvements.
Collaborate with cross-functional teams to identify and execute process simplification opportunities.
Partner with Quality team to align and simplify the Quality Management System (QMS) with organizational standards.
Influence sourcing strategy and contribute to policy development through expert insights.
Lead functional teams or projects, providing guidance and driving results.
Required Qualifications
Bachelor's degree from an accredited university or college with at least 7 years of experience in Sourcing/Manufacturing/Lean.
Desired Characteristics
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs / projects.
Established project management skills.
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
#LI-Remote - This is a remote position For candidates applying to a U.S. based position, the pay range for this position is between $125,000.00 and $208,300.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on January 14, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
$125k-208.3k yearly Auto-Apply 7d ago
Revenue Operations Lead
Typeform
Remote lead press operator job
Who we are
Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year-and integrates with essential tools like Slack, Zapier, and Hubspot.
Typeform is fully remote by design. For this role, we can hire candidates based in the ET timezone in the US.
About the Role
Typeform is scaling globally - across customers, markets, and go-to-market motions - and our systems need to scale with us.
Right now, some of our most critical revenue and support workflows are early-stage, fragmented, or manually held together. Product data doesn't always flow cleanly into our GTM tools. Support teams don't always have the context they need to hit SLAs. Partner data lives in too many places. And high-intent product signals (like PQLs) take far too long to reach Sales.
This role exists to fix that.
As Revenue OperationsLead, you'll be the technical owner who connects product, data, support, and GTM systems - building the foundations that reduce churn, enable international growth, and power our next stage of revenue scale.
This is a hands-on, high-impact role for someone who enjoys messy systems, complex integrations, and turning ambiguity into structure.
Things you will do: Own and evolve the Support Operations infrastructure
Take full ownership of our Zendesk setup, including widgets, automations, and bots.
Build and maintain Zendesk data pipelines so Support teams have the right customer context (plans, SLAs, product signals) at the right time.
Partner closely with Product and Engineering to ensure backend systems integrate cleanly with Support tooling.
Build GTM-ready data pipelines
Design and architect data pipelines that connect our product, warehouse, and GTM systems.
Translate Product Qualified Leads (PQLs) and Product Qualified Accounts (PQAs) into actionable, automated workflows for Sales.
Eliminate manual processes that currently delay outreach by weeks.
Enable international and scaled motions
Lead the technical enablement of Zendesk bots and workflows for international markets.
Support scaled CS initiatives through tooling, automation, and content delivery infrastructure.
Ensure our systems are ready for global growth - not just today, but long-term.
Turn field feedback into product insight
Build the infrastructure and reporting that synthesizes feedback from Support, Sales, and CX.
Create clear, consistent formats for sharing insights with Product Managers.
Ensure real customer signals influence product decisions.
Stand up partner data tracking
Architect and maintain partner data tracking across tools like Crossbeam and PartnerStack.
Ensure partner attribution, performance tracking, and reporting are reliable and always on.
Provide timely, accurate data to inform partner strategy and investment decisions.
What you already bring to the table:
Proven experience in Revenue Operations, Sales Operations, or a similar technical GTM role with a growing SaaS organization.
Deep experience owning and optimizing complex GTM tech stacks.
Strong data skills, including comfort working with SQL and data pipelines.
Experience with Reverse ETL or data integration tools (e.g. Census, Hightouch, or similar).
A strategic mindset - you design systems with long-term business goals in mind.
A hands-on approach and comfort working in early-stage or evolving environments.
No one likes a guessing game - that's why we're transparent about the salary range for this role. In addition to the base, we offer a 5-10% bonus depending on your level and performance. The range is broad because we tailor total compensation based on your location, experience, education, and skillset.
We also want to ensure equitable pay across the team and alignment with market data - but let us handle those details. We're committed to clarity and honesty, so feel free to ask us anything along the way.
Pay range$100,000-$150,000 USD
*Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual's unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.
We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind-whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.
$100k-150k yearly Auto-Apply 7d ago
Operations Lead
Fleek
Remote lead press operator job
Fleek is a B2B Marketplace for wholesale second hand fashion. We enable professional resellers and retail stores to buy from vintage clothing suppliers from around the world. We are backed by top VC funds such as Andreessen Horowitz (a16z), and Y Combinator.
Role specific details
Your responsibility is to is to increase efficiency of Fleek's post sales operations and marketplace process, so that cross-border delivery, fulfilment, quality, and customer service are able to consistently improve, while the business scales. You will have full responsibility and ownership for the team's execution against set KPIs to reduce delivery time, implement logistics solutions across countries, reduce time to resolution of cx issues, and increase quality assurance, and reduce default rate.
You need to be a self-starter, innovative, and an analytical thinker who's comfortable with using data to make decisions. Your organisational and analytics qualities should be able to take our current manual processes and help streamline/automate them. This role will be a combination of higher strategic level decisions alongside getting your hands dirty. You will work closely with our C-suite and founders and help establish the direction for Fleek's operational initiatives.
Preferred Skills
At least 5+ years of demonstrated experience in data-driven decision-making and sound business judgement through strong analytical thinking and experimentation
Experience working cross-functionally across operations, finance, and product teams
Experienced in setting up customer service tools and processes
Experience in marketplaces, early stage startups is a plus
Ability to wear-multiple hats
Benefits
We at Fleek believe in happy employees :-)
Comprehensive healthcare coverage
Exclusive employee clothing drops courtesy Fleek
Flexible work hours & time off. We don't care where you are as long as the work gets done. We are a fully remote - -team spread across the US, UK, and Europe.
Shared ownership: Being On Fleek means you'll own a part of it
$93k-163k yearly est. 60d+ ago
Analytics Lead - Operations
Cotulla Education
Remote lead press operator job
Training Tomorrow's Technicians to Become Skilled, Employable, and Essential
ABOUT US - Big Changes, Better Benefits - Join us today!
At Cotulla Education, home to the Aviation Institute of Maintenance, Centura College, Tidewater Tech, and American Lineman College, we are dedicated to transforming lives through hands-on, career-focused education. Our mission is to empower students to achieve their professional dreams in high-demand fields like aviation, healthcare, information technology, and skilled trades. With experienced faculty providing personalized support, our graduates emerge as future leaders ready to make a significant impact in their communities. Join us in shaping the careers of those who will build and maintain our world and embark on a transformative journey towards a fulfilling career.
The Analytics Lead reports to the Director of Business Intelligence and partners closely with the Chief Operating Officer (COO) to translate operational questions into clear definitions, repeatable metrics, and decision-ready insights. This role owns a portfolio of operational reporting and analysis (e.g., campus performance, student journey health, exceptions and root causes) and drives a consistent operating cadence through recurring scorecards, deep dives, and follow-up actions. The role requires strong stakeholder management, comfort with ambiguity, and the ability to combine data with on-the-ground operational context (including periodic campus visits).
Job Functions, Duties and Responsibilities
Own an Operations Analytics portfolio for the COO, including recurring executive scorecards, KPIs, and exception reporting across campuses and central operations.
Develop, maintain, and enhance dashboards and self-service reporting (primarily Tableau) that track operational health and key performance indicators.
Provide ad hoc analysis and rapid decision support for the COO (e.g., variance analysis, root cause investigations, scenario comparisons, and operational trade-offs).
Facilitate KPI definition and alignment with stakeholders; document metric definitions, business rules, and data sources to ensure consistency across the organization.
Conduct periodic campus visits to map key processes, validate how data is captured, identify operational friction points, and translate findings into actionable recommendations.
Assess options for process improvement, including business process modeling and measurement plans to evaluate change impact.
Validate accuracy of operational reporting by reconciling outputs to source systems and identifying anomalies; escalate data quality issues to the BI team with clear reproduction steps.
Create clear written and visual narratives (briefs, one-pagers, meeting-ready summaries, and slide decks) that communicate insights and recommended actions to executives and campus leadership.
Education
Master's preferred; background in Business, Analytics, Industrial Engineering, Operations, or Economics strongly preferred.
Experience/Skills
5+ years of experience in an analyst role supporting Operations, Strategy, Finance, or an executive stakeholder (higher education work experience is required).
Demonstrated experience translating ambiguous business questions into measurable definitions, analysis plans, and decision-ready deliverables.
Advanced Tableau (or equivalent BI platform) expertise designing, optimizing, and maintaining executive-grade dashboards, scorecards, and automated reporting.
Advanced SQL for complex querying, joins, transformations, and data validation across multiple sources; Snowflake or comparable cloud data warehouse experience preferred.
Advanced Excel/Google Sheets skills, including large-dataset analysis, complex formulas, pivoting, and rapid analytical prototyping.
Strong experience translating raw operational data into KPIs, metrics frameworks, and longitudinal performance tracking.
Proven ability to structure, analyze, and validate data pipelines and reporting logic to ensure accuracy, consistency, and auditability.
Experience with process analytics, including process mapping, bottleneck analysis, and measurement of operational improvements over time (Lean/Six Sigma a plus).
Ability to produce concise, executive-ready analytical outputs, including data visualizations, written insights, and decision-support materials.
Proficiency with Microsoft 365 analytics and presentation tools; familiarity with operational systems (SIS, CRM, LMS) and cross-system data integration preferred.
Ability and willingness to occasionally work outside of regular business hours for urgent executive requests, critical meetings, or deployments, as needed.
Ability and willingness to travel locally and/or overnight for campus visits and operational reviews (estimated 10-20% travel).
This is a full time remote position typically working standard business hours Monday - Friday. The salary for this position is $115,000 - $140,000 per year. In addition to a competitive base salary we offer a comprehensive benefits package, including:
401(k) and Matching: Secure your future with our competitive retirement savings plan.
Comprehensive Health Coverage: Enjoy Health, Dental, and Vision insurance to keep you and your family healthy.
Life Insurance: Peace of mind with life insurance options.
Parental Leave: Support for new parents during important life transitions.
Paid Time Off: Recharge with paid time off to promote work-life balance.
Retirement Plan:Additional options to help you save for retirement.
Employee Assistance Program: Access to resources for personal and professional support.
Tuition Reimbursement: Invest in your future with financial support for further education.
Cotulla Education is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.
$115k-140k yearly Auto-Apply 3d ago
Permit Operations Lead (Fully Remote)
Permitflow
Remote lead press operator job
PermitFlow is redefining how America builds. We're an applied AI company serving the nation's builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts - accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
America is entering a CAPEX super-cycle, from data centers and factories to housing and renewables, and joining PermitFlow is building the AI at the heart of every construction project powering the next wave of re-industrialization.
We've raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
Who You Are
* Customer-Centric: You excel at building and maintaining strong customer relationships, understanding each customer's unique needs, and identifying how PermitFlow can support their success and growth. You are comfortable and thrive at connecting with customers virtually - spearheading meetings and serving as the face of PermitFlow in all your interactions.
* Construction Permitting Expert: You have extensive hands-on experience in construction or construction permitting directly, with a thorough understanding of regulations, compliance, and the full permit lifecycle. You're excited about this space and the construction industry at large.
* Team Player: You're a key contributor to the pilot process, ensuring a seamless customer journey from software adoption to full implementation. Collaboration is your strength, and you thrive in a cross-functional environment.
* Analytical Thinker: You're data-driven in your decision-making. You know how to gather, interpret, and leverage data to enhance customer conversations and improve processes.
* Tech-Forward & Adaptable: You're comfortable leveraging AI tools and emerging technologies to improve workflows and customer outcomes. You're eager to learn and implement new software features, and you adapt quickly - ready and able to pivot to new processes at a moment's notice.
What You'll Do
* Customer Point of Contact: Serve as the primary resource for customers, keeping them informed on permit status, timelines, and requirements.
* Team Development: You are comfortable providing clear training, coaching, feedback, and direction to junior team members and oversee their work. You have the skillset to effectively manage a team, hold 1:1s with them, and empower them to learn more.
* Manage the Permit Process: Oversee the end-to-end lifecycle of permit applications, including researching requirements, preparing forms, gathering documentation, and submitting applications to the relevant authorities.
* Generate Reports: Produce detailed reports on permit progress, delivering regular, clear updates to customers and stakeholders.
* Optimize Processes: Continuously identify opportunities for improvement, implementing best practices that streamline workflows, reduce bottlenecks, and enhance operational efficiency.
* Ensure Compliance and Accuracy: Guarantee that all permit applications are complete, accurate, and compliant with jurisdictional standards and requirements.
* Monitor and Expedite Approvals: Track permit statuses proactively, engaging with authorities to move applications forward as efficiently as possible.
Qualifications & Fit
* 3-5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role-ideally within a SaaS or tech-driven environment.
* Comprehensive knowledge: Strong understanding of permitting processes, regulations, and compliance standards, with awareness of jurisdictional differences.
* Multi-state expertise: Experience managing permitting projects across multiple states or regions is highly preferred.
* Exceptional project management skills: Ability to balance multiple projects and deadlines without sacrificing attention to detail.
* Outstanding communication: Strong interpersonal skills with the ability to work cross-functionally, manage customer relationships, and collaborate with AHJs.
* Leadership experience: Preferred 2+ years leading, managing, and mentoring teams, including coaching, performance management, and team development.
* Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver high-quality service throughout the project lifecycle.
* Critical thinker and problem-solver: Able to stay calm under pressure, quickly assess challenges, and identify effective solutions.
What We Offer (Full Time Roles Only)
* Competitive salary and meaningful equity in a high-growth company
* Comprehensive medical, dental, and vision coverage
* Flexible PTO and paid family leave
* Home office & equipment stipend
$74k-126k yearly est. 60d+ ago
Clinical Operations Development Lead
Argenx
Remote lead press operator job
Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases.
We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients.
For the expansion of our Global Clinical Trial Operations team, argenx is looking for a Clinical Operations Development Lead.
Key Accountabilities/Responsibilities:
The Clinical Operations Development Lead (CODL) is responsible for the oversight of the clinical related activities within a specific therapeutic indication for an asset (CODL) or across all indications for an asset (X-indication CODL). Together with the Medical Development Lead (MDL), the CODL co-leads the Clinical Development Team (CDT) and co-owns the Clinical Development Plan (CDP).
As ad-hoc member of the Asset Strategy Team (AST), works with the MDL and the Project Manager (PM) to ensure that all relevant information from all functions within the AST and CDT are brought to the table.
A CDT kicks off as soon as preparations start for a First in Human (FIH) study (in the case of the first indication for a given compound) or when first clinical related discussions start for a new indication.
To build a strong CDT, the CODL works with the respective functional heads to assign CDT representatives from the involved functional areas.
During the start of the clinical related activities for a new asset, the AST meetings and the CDT meetings may be combined. The Target Product Profile (TPP), created by the AST (with input from the CDT), is used as the basis for the CDP. The CDT is responsible for the clinical development strategy, ensuring creation of the CDP and execution, once endorsed by the AST. As co-leader, the CODL drives the execution of the clinical program in collaboration with the CDT members and according to what is in the CDP.
The CODL oversees the clinical trial budgets, contributes to timeline and resource requirements and provides input to the financial CDT planning (created and maintained by the PM working with the Finance Business Partner). Hereto (s)he provides the PM with the estimates and updates of cost versus budget for key deliverables chosen to be integrated into the overarching Indication and Product plans. Informs the PM in case the timelines or budget deviate from projected. The CODL partners with the PM to review status and impact of change and to discuss with the team, options to resolve issues and mitigate risks and adjust the plans accordingly, which may be subject to governance endorsement.
Likewise, the CODL and PM partner to ensure that risks and mitigations are discussed in the team, reflected in the applicable risk registries, and translated into timely plan adjustment and action.
The CODL and the MDL keep the oversight and are the primary contact person for the CDT and all CDP related activities for a given indication (CODL) or across asset indications (X-indication CODL). These include the trial related activities as well as the clinical development strategy across the lifecycle of a compound, starting with the preparation of the FIH clinical trial throughout registration and post-approval clinical development activities. Hence, after completion of the Clinical Phase III program, CODL and MDL, in close collaboration with the CDT members, continue to be involved in the clinical related activities e.g., through input to different regulatory authorities (e.g., FDA, EMA, PMDA, MHRA).
The CODL and MDL ensure the cross-functional optimization of solutions integrating contributions on complex matters and take accountability for decisions taken, each from their discipline's perspective.
As Subject Matter Experts, CODL and MDL contribute to CDT discussions where each member drives the topic of their expertise area. Although CODL and MDL take accountability for the consensus (or lack thereof), the PM manages disputes in case no consensus is reached. This may include organizing escalation to the AST and/or within the respective functional lines.
The actual trials are conducted within the Clinical Trial teams (CTT) led by the Clinical Trial Managers (CTMs) and the Trial Physicians (TPs).
Dependent on the program (phase and number of clinical trials), the CODL may also act as a CTM for 1 or more selected trials. (see JD CTM)
The CODL function may include line management of Clinical Trial Manager(s) (CTMs) and/or Clinical Trial Associate(s) (CTAs).
ROLES AND RESPONSIBILITIES
Provides strategic input and is accountable for all clinical related aspects within the assigned therapeutic indication/program and in line with the agreed timelines, budget and quality standards and as outlined in the applicable Standard Operation Procedures (SOPs) and Work Instructions (WIs).
Creates the CDP in collaboration with the MDL, PM and other CDT representatives, ensures the CDP describes the clinical development strategy, comprising effective and where possible innovative trial designs and is consistent with the TPP. Ensures the CDP is endorsed by the AST and the Development Management Committee (DMC) and is executed within agreed timelines and budget.
Together with the MDL acts as primary point of contact for all clinical related activities for a given indication (CODL) or across asset indications (X-indication CODL).
With the MDL, leads the CDT meetings, hereby supported by the PM who ensures an agenda is in place prior to the meeting, chairs during the meeting, makes sure outcome/actions/conclusions are agreed upon (where the CODL and MDL can focus on the (strategic) content of the discussions) and minutes are in place.
Provides input to the Objectives, Goals, Strategies and Measures (OGSM), and ensures that clinical trials are executed according to the CDP and those OGSMs, following the argenx procedures and processes and conducted in compliance with ICH-GCP and other applicable legislation.
In collaboration with the other CDT members, identifies risks of missing team goals, timelines or spend expectations, ensures that these are reflected in applicable risk registries and drives their mitigation. Works with the PM to decide which risks and issues are to be put under the attention of the asset Project Leader (PL) and the DMC. Pro-actively provides solutions and oversees implementation and follow-up.
Ensures consistency and efficiency in trial set-up and conduct across the different trials within the specific indication(s).
Drives the timely production of a qualitative Clinical Trial Concept Sheet.
Collaborates with the CTMs and their respective CTTs to ensure timely availability of qualitative documents defining the design and the execution of the clinical program (e.g. protocol/protocol amendments, operationalization plans and tools).
Prior to the start of the feasibility for a given study, collaborates with the Countries and Sites Selection Commission (CSSC) to have the initial list in place for possible countries and sites. Gets input from the CTT, AST, CDT and argenx regional teams on the initial list. Oversees the country and site selection and ensures that the AST and CDT are kept informed on the final selection.
Participates in the Clinical Research Organization (CRO) and vendor selection and management process. Supports CTT with issue resolution where required in collaboration with alliance vendor manager if relevant.
Acts as primary point of escalation for resolution of trial management and operational issues within assigned indication(s).
Ensures that the Global Head of Trial Operations is informed in case an identified issue/risk could have an impact on/may also occur in the other therapeutic indications/programs. In case of a compound specific impact, involve the X-indication CODL, AST and PM as needed.
Reviews and provides input to the overarching clinical program/indication documents such as Investigator Brochure (IB), Pediatric Investigation Plan (PIP), FDA/PMDA/EMA and other regulatory critical documents.
Oversees the clinical trial budgets, contributes to timeline and resource requirements and informs the PM in case the timelines or budget deviate from projected.
Reviews the program dashboards and provides input to the PM to ensure accurate status updates on key milestones achieved, issues/risks and financial status.
Ensures audit/inspection readiness of the assigned program/trials. Support audits and inspections.
Supports continuous improvement processes and consistency e.g., by ensuring that lessons learned are shared across trials within the assigned therapeutic indication, across indications as well as across compounds in collaboration with the X-indication CODL, if applicable, and the Global Head of Trial Operations.
As a Leader, sets expectations, communicates in a transparent, clear way and energizes and motivates the CDT team members as well as the respective CTMs to work towards achieving the clinical goals in line with the OGSM and argenx' cultural pillars.
If applicable, acts as line manager of CTMs and/or CTAs:
Interviewing candidates
On-boarding of new direct reports
Ensuring that assigned staff are trained
Goal setting and review
Mentoring and enabling the growth and development of assigned staff
• Supports ClinOps and Global Company initiatives as applicable.
SKILLS AND COMPETENCIES
The CODL excels in leadership and establishing good and effective internal and external working relationships and communication, embedding the argenx values.
Global Strategic Drug Development experience and understanding.
Strong interpersonal and stakeholder management Skills.
Proven Clinical Operations experience in a relevant global leadership position in the pharmaceutical/biotech industry.
Pro-active problem solver - demonstrated ability to identify and resolve issues, identify and mitigate risks, able to handle conflicts.
Strong organizational skills, able to manage multiple and varied tasks and prioritize workload with attention to the holistic/ helicopter view but also able to dive into the details when needed.
Strong people management skills, leadership skills and team player.
Line management experience is a plus.
Excellent written and verbal communication skills, acting globally in a culturally diverse dynamic team.
Strong verbal and written English communication skills (primary fluency or full professional proficiency).
Thorough knowledge of ICH GCP guidelines and other applicable regulatory requirements and guidelines.
EDUCATION, EXPERIENCE and QUALIFICATIONS
Bachelor's degree or University degree - medical or para-medical (Biology, Biomedical Sciences, Pharmacy, Veterinary etc.) or equivalent by experience. PhD degree is a plus.
Minimum of 10 years of leading experience in Clinical Development (monitoring, local and global/international trial management).
Experience in working in an outsourced model, including overseeing CROs and vendors.
Rare disease and/or auto-immune clinical trial background is a plus.
For applicants in the United States: The annual base salary hiring range for this position is $212,000.00 - $291,500.00 USD. This range reflects our good faith estimate at the time of posting. Individual compensation is determined using objective, inclusive, and job-related criteria such as relevant experience, skills, demonstrated competencies and internal equity. This means actual pay may differ from the posted range when justified by these factors. Because market conditions evolve, pay ranges are reviewed regularly and may be adjusted to remain aligned with external benchmarks.
This job is eligible to participate in our short-term and long-term incentive programs, subject to the terms and conditions of those plans and applicable policies. It also includes a comprehensive benefits package, including but not limited to retirement savings plans, health benefits and other benefits subject to the terms of the applicable plans and program guidelines.
At argenx, all applicants are welcomed in an inclusive environment. They will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics. argenx is proud to be an equal opportunity employer.
Before you submit your application, CV or any other personal details to us, please review our
argenx Privacy Notice for Job Applicants
to learn more about how argenx B.V. and its affiliates (“argenx”) will handle and protect your personal data. If you have any questions or you wish to exercise your privacy rights, please contact our Global Privacy Office by email at
privacy@argenx.com
.
If you require reasonable accommodation in completing your application, interviewing, or otherwise participating in the candidate selection process please contact us at
****************
. Only inquiries related to an accommodation request will receive a response.
$68k-113k yearly est. Auto-Apply 14d ago
Operational Excellence / PPI Divisional Lead
Invitrogen Holdings
Remote lead press operator job
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
As the Operational Excellence / PPI Divisional Lead at Thermo Fisher Scientific, you will play a pivotal role in driving world-class operational improvements. This is your opportunity to collaborate with outstanding leaders and successfully implement strategies that determine our Division's long-term success!
Responsibilities
Develop an operational excellence vision and strategy aligned with the Division's goals.
Mentor leaders to communicate and deploy these strategies, setting clear expectations.
Find opportunities for process improvement, cost reduction, and efficiency gains.
Apply Lean, Six Sigma, and TQM approaches to enhance performance.
Mentor colleagues to proactively identify and implement improvements.
Lead the Divisional PPI Steering Committee to ensure a robust pipeline of improvement projects.
Monitor progress using benchmarks and implement corrective actions as needed.
Partner with customers to roll out technology solutions that boost operational efficiency.
Foster a culture of continuous improvement and innovation.
Stay updated on emerging trends and regulatory requirements.
Requirements
10+ years of related experience leadingoperational excellence, process improvement, or quality management in a large, complex organization.
Bachelors degree or equivalent required.
Proven experience in operational excellence roles, preferably within a global organization.
Demonstrated success in driving continuous improvement initiatives.
Accreditation in Lean, Six Sigma, or other acknowledged operational excellence methodologies.
Experience leading kaizen events including elements such as standard work, process invention, SIPOC, strategy deployment, A3 Thinking, value-analysis/value engineering, error-proofing, material flow, Heijunka, and kanban.
Demonstrated history of translating strategy into execution and achieving tangible business outcomes by implementing operational efficiency programs.
Strong analytical, problem-solving, and data-driven decision-making skills.
Excellent communication, facilitation, and interpersonal skills, with the ability to cultivate positive connections and influence collaborators at all levels.
Demonstrated experience in change management and leading cross-functional teams.
Proficient in using data analysis and visualization tools (e.g., Tableau, Power BI).
Prior knowledge of implementing technology solutions to drive operational efficiency is beneficial.
Understanding industry-specific regulations and guidelines for operational excellence.
Understanding of applicable regulatory requirements and industry mentorship (esp. FDA, EMA, ICH, ISPE). Audit experienced is preferred.
Excellent Benefits
Benefits & Total Rewards | Thermo Fisher Scientific
Medical, Dental, & Vision benefits-effective Day 1
Paid Time Off & Designated Paid Holidays
Retirement Savings Plan
Tuition Reimbursement
OTHER
Relocation assistance is NOT provided
Must be legally authorized to work in the United States now or in the future, without sponsorship.
Must be able to pass a comprehensive background check, which includes a drug screening
$68k-113k yearly est. Auto-Apply 13d ago
AI Operations Lead
Point Wild
Remote lead press operator job
Point Wild helps customers monitor, manage, and protect against the risks associated with their identities and personal information in a digital world. Backed by WndrCo, Warburg Pincus and General Catalyst, Point Wild is dedicated to creating the world's most comprehensive portfolio of industry-leading cybersecurity solutions. Our vision is to become THE go-to resource for every cyber protection need individuals may face - today and in the future.
Join us for the ride!
About the Role
Point Wild is building Lat 61, a platform that ingests, normalizes, and enriches diverse data sources to power AI agents, analytics, and decision-making systems. In this role, you will lead the AI Infrastructure and Operations team for Lat61, and drive the implementation, operation, and maintenance of AI/ML capabilities across the platform, turning data into intelligence that drives new value for customers and internal operations.
You will own Lat61 AI operations, lead a team of engineers, and deliver practical AI use cases that scale. From retrieval-augmented generation (RAG) pipelines and intelligent agents to advanced analytics and predictive models, your work will ensure AI is embedded seamlessly and responsibly across Lat 61.
Day to Day
Own AI Operations and Infrastructure: Define and execute the overarching AI/ML infrastructure and operational strategy for Lat 61, ensuring scalability, robustness, and responsible use of AI.
Team Leadership: Lead, mentor, and grow a team of AI engineers, fostering a culture of innovation, collaboration, and delivery excellence.
AI Use Case Delivery: Translate business opportunities into technical designs and working AI solutions, prioritizing MVPs with measurable business impact.
Integration with Platform: Partner with the Data Architect, Product Owners, and Engineering teams to integrate AI components into the Lat 61 platform.
Governance & Responsible AI: Establish and enforce best practices around AI ethics, model governance, bias monitoring, and secure deployment.
External Trends & Standards: Stay ahead of emerging AI trends, frameworks, and tools, ensuring Point Wild remains on the cutting edge.
What you bring to the table
Proven track record as an AI/ML architect, tech lead, or senior AI engineer, delivering production-grade AI systems at scale.
Experience leading an AI Operations/Production team in a B2B SaaS environment.
Deep knowledge of machine learning, LLMs, and AI frameworks (e.g., PyTorch, TensorFlow, LangChain, Hugging Face).
Hands-on experience with vector databases, embeddings, graph data structures, and retrieval-augmented generation (RAG).
Strong background in multi-cloud AI deployment (AWS, Azure, GCP), containerization, and MLOps.
Experience leading and mentoring engineering teams; comfortable setting technical direction and ensuring execution.
Strong business acumen and ability to translate business goals into AI-powered use cases.
Excellent communicator and collaborator, skilled at leading design sessions and making trade-offs under tight timelines.
#LI-Remote
As part of Point Wild, you will:
Solve real customer problems. Point Wild's point solutions allow consumers to address their immediate cyber protection needs. Our mandate is to continuously anticipate our customers' evolving digital security needs to create best-in-class solutions aimed at keeping them safe.
See your impact. We are a scrappy, nimble organization where individual contributions are needed and valued. You will see your impact every day.
Accelerate your career. As we expand, you will have the opportunity to learn new technologies, products, and markets in a fast-paced, growth-oriented environment.
Most importantly, you'll get to work with other talented people at a company where people matter. If you want to put your fingerprint on an organization and leapfrog your growth, this is the place for you.
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination or harassment based on “protected categories,” Point Wild is committed to being an inclusive community where all feel welcome. Whether blatant or hidden, barriers to success have no place at Point Wild.
Important privacy information for United States based job applicants can be found here.
$68k-113k yearly est. Auto-Apply 11d ago
Security Operations Center (SOC) Lead
Legal Disclaimer
Remote lead press operator job
This position requires an active Public Trust clearance or the ability to obtain a Public Trust clearance to be considered.
The Security Operations Center (SOC) Lead is responsible for overseeing and managing the SOC team, ensuring 24x7x365 monitoring, detection, and response to security events across enterprise networks. This role leads incident response, vulnerability management, policy compliance, risk assessment, and system performance tuning, while providing guidance, training, and support to SOC personnel. The SOC Lead serves as a key technical and strategic point of contact for internal and external stakeholders to maintain secure, resilient, and compliant network operations.
Compensation & Benefits:
Estimated Starting Salary Range for Security Operations Center (SOC) Lead: Pay commensurate with experience.
Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
Security Operations Center (SOC) Lead Responsibilities Include:
Responsible for monitoring the network within the firewall (LAN)
Responsible for monitoring the network beyond the firewall (WAN)
Monitoring and Detection: Monitor the organization's networks and systems for security breaches and suspicious activity using Security Information and Event Management (SIEM) tools.
Vulnerability Management: Conduct regular vulnerability assessments and penetration tests to identify potential weaknesses in computer systems and applications.
Incident Response: Respond promptly to security incidents and breaches, investigate their root cause, contain the damage, and coordinate remediation efforts.
Policy and Compliance: Develop, implement, and maintain security policies, standards, and procedures to ensure compliance with relevant industry standards and regulations (e.g., NIST, Established Playbooks, ISO 27001).
Security Measures: Install, configure, and maintain security software and tools, such as firewalls, data encryption programs, and antivirus systems.
Risk Assessment: Perform risk analyses of systems and applications to determine security requirements and recommend enhancements to management and senior IT staff.
Training and Awareness: Provide security awareness training and guidance to employees on best practices and new security procedures.
Documentation and Reporting: Prepare detailed reports of security assessments, incidents, and general security metrics for technical and non-technical audiences.
This position may require shift work based on 24x7x365 operations.
Supervises the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with IT systems and services.
Ensure that all phases of support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
Create and manage escalation procedures and ensures service levels are maintained.
Document, track, and monitor problems to ensure resolution in a timely manner.
Responsible for providing reports on vulnerabilities which have been identified to the SOC for remediation.
Develop information technology projects and provides strategic management and objectives for the SOC team.
Develop and inform evaluations of SOC personnel to ensure the efficient operation of SOC functions.
Assess need for any system reconfigurations (minor or significant) based on request and maintenance trends, and make recommendations.
Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
Oversee the development, implementation, and administration of SOC staff training procedures and policies.
Support the current reporting of enterprise metrics for network and cybersecurity operations.
Maintain enterprise customer point of contact information.
Provide initial remote troubleshooting, analysis, and triage of reported events.
Act as both an external and internal-facing point of contact to facilitate handling of problem reports and escalate technical issues and communicate network status
Support software and hardware issues and ensure stable system performance.
Execute engineering tasks in support of system performance tuning on workstations, applications or network infrastructure in support Linux, Unix, Microsoft Windows operation systems services, observe industry best practices, standards, and procedures.
Support maintenance and monitoring of the system/server infrastructure to include patching, system upgrade, backup, and configuration.
Conduct problem management process (root cause analysis) attempt to determine the real or underlying cause of an incident in order to prevent future recurrences. Also support forensic analysis, triage and break fix of system server/server related trouble tickets.
Tracking and documenting daily work tasks and issues
Performs other job-related duties as assigned
Security Operations Center (SOC) Lead Experience, Education, Skills, Abilities requested:
US Citizenship
Bachelor's Degree in Computer Science, Information Technology or related engineering discipline or equivalent work experience in a related field.
Strong problem solving and root cause analysis skills
Minimum of 2-3 years' experience supporting or supervising security operations center / service desk / call centers
Customer service focus, and strong interface/communication skills
Ability to ask relevant questions of customers and engineers in support of problem resolution.
Ability to work independently with little supervision.
Ability to follow procedures and work instructions to perform tasks
Identify process gaps and proactively improve system inefficiencies
Excellent written and verbal communication skills.
Ability to support shift work
Must pass pre-employment qualifications of Cherokee Federal
Company Information:
Criterion is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about Criterion, visit cherokee-federal.com.
#CherokeeFederal #LI-REMOTE
#APPDirect
Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged
Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved position, we are accepting applications for this future and anticipated need.
$68k-113k yearly est. Auto-Apply 5d ago
Security Operations Lead
Freshpaint
Remote lead press operator job
Customer data is the fuel that drives all modern businesses. From product analytics, to marketing, to support, to advertising, advanced data analysis in the warehouse, and even sales - customer data is the raw material for each function at a modern business.
For highly regulated businesses in healthcare, it's always been a challenge to harness that customer data and get it to the marketing and analytics tools that require it
while following patient privacy laws
….until now.
Something as simple as running ads to get more users is simple for an e-commerce of software company to do. But common web analytics and advertising tools collect sensitive user identifiers and healthcare information automatically. Those same tools are not HIPAA compliant.
We provide a layer of data governance to make current web analytics tools HIPAA-compliant. For analytics, our customers can continue getting the insights they need to improve the patient experience. For marketing, Freshpaint safeguards health information while helping our customers promote access to care through popular advertising platforms like Facebook, Google, and others.
In short, we help healthcare marketers promote access to care
and
safeguard patient privacy at the same time. This is an important, complex problem in a massive market (healthcare is 20% of the US GDP).
Our customers manage their customer data with:
Privacy Platform. We help healthcare providers automate their website's + app's HIPAA compliance, and safeguard patient data. This is our core product today
Future additional product lines! Our core product provides a platform that we're building marketing applications on top of.
We're fully remote. If you strongly value in-person work, Freshpaint is likely not the best fit for you. Even though we don't care where you're located, we only hire within the US. Many of our team is concentrated in various metro areas like SF or NYC. To balance out our remote-ness, we gather the team 2x times per year for offsites. We're backed by leading investors including Y-Combinator, Intel Capital, and angel investors like the Head of Data from Slack, Head of Data at LinkedIn, and more.
Who we are:
Freshpaint was founded by web analytics veterans who realized how hard it was for highly regulated companies to collect and use customer data in a compliant way. We started as part of Y Combinator's S19 cohort and have been focused on enabling healthcare companies collect, safeguard, and activate patient data since.
In 2022 the government issued updated guidance around HIPAA, basically making our software a requirement to use for healthcare companies. As a result, we're one of the fastest growing software companies on earth right now.
Our team has deep analytics and growth experience, with all of us coming from high-growth companies like Heap, Pendo, Iterable, Quantum Metric, and Retool. If you value lots of freedom and ownership in your work, interfacing with customers, and working on a product with high customer impact, then Freshpaint is your home.
About the Role
We're looking for a Security OperationsLead to own and drive Freshpaint's operational security initiatives. This role will serve as the connective tissue between our engineering, compliance, and operations teams, helping us maintain and continuously improve our security posture.
You'll manage day-to-day security operations and lead key security programs, including penetration testing, SOC 2 audits, and HITRUST R2 certification efforts. You'll also help scale our security processes as we grow, ensuring we stay proactive and compliant across frameworks.
What You'll Do
Own and manage Freshpaint's recurring security compliance programs, including SOC 2 Type II, HITRUST R2, and other certifications or audits as needed.
Coordinate and manage annual penetration tests and follow through on remediation activities.
Maintain and continuously improve Freshpaint's security controls and documentation.
Partner with engineering and product teams to operationalize security best practices across systems, tools, and processes.
Support risk assessments, vendor security reviews, and internal audits.
Act as a key point of contact for external auditors, customers, and vendors on security-related matters.
Drive security awareness and education initiatives across the company.
Qualifications
3+ years of experience in security operations, GRC, or compliance at a SaaS or cloud-based company.
Strong understanding of security frameworks and standards (SOC 2, HITRUST, ISO 27001, etc.).
Experience managing audits and working directly with assessors and penetration testing vendors.
Familiarity with cloud infrastructure (AWS, GCP) and modern software development practices.
Excellent project management and cross-functional communication skills.
You're organized, detail-oriented, and excited by the challenge of building scalable security programs in a fast-moving environment.
Bonus Points
Experience with automation tools for evidence collection or continuous compliance.
Prior experience working in a startup or high-growth environment.
Relevant certifications (CISA, CISSP, CISM, or HITRUST CCSFP).
Perks & Benefits
We take care of our team-here's a peek at what you get when you join:
Competitive pay + generous equity (10-year exercise window)
Fully remote (U.S. only) with a $150/month coworking stipend
Half-day Fridays, every Friday
Unlimited PTO-with a
required
2-week minimum
Top-tier health, dental & vision (100% covered for you, 80% for dependents)
2 “Treat Yourself” days a year-$100 and a day off, just because
Generous parental leave
Epic offsites twice a year (past trips: Greece, Jackson Hole, Cabo, wine country + more)
And more-check out our careers page for the full list.
$68k-113k yearly est. Auto-Apply 48d ago
Workplace Operations Lead
Nerdwallet 4.6
Remote lead press operator job
At NerdWallet Small Business, we're on a mission to bring clarity to all of life's financial decisions and every great mission needs a team of exceptional Nerds. We've built an inclusive, flexible, and candid culture where you're empowered to grow, take smart risks, and be unapologetically yourself (cape optional). Whether remote or in-office, we support how you thrive best. We invest in your well-being, development, and ability to make an impact because when one Nerd levels up, we all do.
NerdWallet Small Business is seeking an experienced Office Lead to join our team.
You will work closely with the Leaders in the New York office and be responsible for overseeing the office's day-to-day operations, ensuring smooth and efficient operations. This role requires excellent communication skills, strong multitasking abilities, and a proactive, friendly approach that brings positivity and pride to every interaction.
A successful candidate will take ownership of the office, anticipate needs, and thrive on keeping things in order. They'll bring structure and energy to a busy, fast-paced office - someone who notices what needs to be done, acts quickly, and follows through to completion.
Where you can make an impact:
Own all aspects of daily office operations - ensure cleanliness, readiness, and professional presentation of all workspaces.
Greet and host guests; manage visitor logistics, sign-ins, and meeting room readiness.
Maintain office supplies, food and beverage inventory, and other items that support day-to-day needs.
Partner with onsite leadership, IT, Recruiting, and HR teams for onsite tasks.
Assist with any setup for internal meetings, visiting teams, investor visits, and board meetings.
Liaise with building management for maintenance and access issues.
Support your in-office colleagues with ongoing tasks and projects.
Oversee a team member operating the Phoenix office.
Handle mail and courier services - collect, sort, and distribute deliveries promptly.
You are:
Resilient: Able to thrive in a fast-paced environment, with an aptitude for time management, organization, and communication. Steady under pressure, positive, and adaptable.
Proactive: Take initiative, follow through reliably, and work with a sense of urgency. Anticipates needs - doesn't wait to be told.
Detail-oriented: Achieve thoroughness and accuracy when completing a task and make a conscious effort to understand causes instead of just the effects.
Articulate: Build effective working relationships with teams through clear, reliable verbal and written communication.
Dependable: Possess a strong understanding and ability to handle confidential information.
Balanced personality: Polished enough for executives, grounded enough for everyday needs.
Your Experience:
5+ years of administrative or office management experience, ideally in a dynamic or fast-paced environment.
Proven ability to handle multiple priorities with efficiency and calm.
Strong organizational and time-management skills; meticulous attention to detail.
Clear and confident communication skills, both written and verbal.
Experience with Google Workspace and Slack.
Independent, proactive, and comfortable making smart decisions without waiting for direction.
Exercises good judgment, tact, and discretion in all interactions.
Where:
This role will be based in New York, New York and in-office 5 days per week.
What we offer:
Work Hard, Stay Balanced (Life's a series of balancing acts, eh?)
Industry-leading medical, dental, and vision health care plans for employees and their dependents
Rejuvenation Policy - Flexible Vacation Time Off + 11 holidays + holiday company shutdown
New Parent Leave for employees with a newborn child or a child placed with them for adoption or foster care
Mental health support
Paid sabbatical after 5 years for Nerds to recharge, gain knowledge, and pursue their interests
Health and Dependent Care FSA and HSA Plan with monthly NerdWallet contribution
Monthly Wellness Stipend, Cell Phone Stipend, and Wifi Stipend (Only remote Nerds are eligible for the Wifi Stipend)
Work from home equipment stipend and co-working space subsidy (Only remote Nerds are eligible for these stipends)
Have Some Fun! (Nerds are fun, too)
Nerd-led group initiatives - Employee Resource Groups for Parents, Diversity, and Inclusion, Women, LGBTQIA, and other communities
Hackathons and team events across all teams and departments
Company-wide events like NerdLove (employee appreciation) and our annual Charity Auction
Our Nerds love to make an impact by paying it forward - Take 8 hours of volunteer time off per quarter and donate to your favorite causes with a company match
Plan for your future (And when you retire on your island, remember the little people)
401K with 4% company match
Be the first to test and benefit from our new financial products and tools
Financial wellness, guidance, and unlimited access to a Certified Financial Planner (CFP) through Northstar
Disability and Life Insurance with employer-paid premiums
If you are based in California, we encourage you to read this important information for California residents linked here.
NerdWallet is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. We prohibit discrimination and harassment on the basis of any characteristic protected by applicable federal, state, or local law, so all qualified applicants will receive consideration for employment.
NerdWallet will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and the San Francisco Fair Chance Act, which requires this notice, as well as the Los Angeles Fair Chance Act, which requires this notice.
NerdWallet participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify program for all US locations. For more information, please see:
E-Verify Participation Poster (English+Spanish/Español)
Right to Work Poster (English) / (Spanish/Español)
#LI-Onsite
#LI-5
$120k-154k yearly est. Auto-Apply 48d ago
Peri-op Area Clinical Leader (Central)
Healthcare Services 4.1
Remote lead press operator job
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: *************************************************************************************** applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description:
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You'll Make in this Role
You will act as a strategic clinical advisor, partnering with internal Solventum teams and key customers to drive best practices and deliver advanced education. You will lead priority customer engagements, provide escalated clinical and technical consultation, and support economic value discussions with evidence-based data.
As a Peri-op Area Clinical Leader, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Acting as strategic advisor to internal Solventum teams on wound care clinical strategy and industry best practices
Collaborating with sales leadership to identify opportunities to educate and upskill teams and individuals on clinical or technical consultative practices
Presenting compelling data and clinical application during priority planned customer engagements
Building and maintaining relationships with key healthcare customers to ensure customer loyalty and satisfaction
Engaging alongside local teams to plan & lead comprehensive customer education events
Directly interacting with customers who require escalated consultation on clinical or technical on-label scenarios
Serving as a consultative partner to various internal business stakeholders on clinical and/or technical matters
Supporting economic objection handling with customers by articulating evidence-based clinical efficacy and the connection to economic value
Aiding in resource management for conversions/evaluations
Maintaining clinical/technical relevance through ongoing continuous learning and participation in professional associations
Understanding and translating current relevant industry standards (e.g., ERAS, AAMI)
Driving Requirements:
This position requires the use of a personal vehicle for company business and participation in Solventum's Fixed and Variable Reimbursement (FAVR) program. As a condition of employment, candidates must successfully complete a pre-hire motor vehicle record (MVR) review and maintain ongoing eligibility, including compliance with Solventum's driver policy, insurance requirements, and annual policy sign-off. Ongoing monitoring of motor vehicle history will be conducted.
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor's Degree or higher AND 2 years of healthcare experience in a hospital, surgery center, or long-term care environment
OR
High School Diploma/GED from AND 4 years of healthcare experience in a hospital, surgery center, or long-term care environment
AND
In addition to the above requirements, the following are also required:
Experience with Microsoft Office applications (i.e. Excel, Power Point, Outlook)
Current, valid Driver's License.
Additional qualifications that could help you succeed even further in this role include:
Current certification(s): BSN, RN, CNOR
Strong understanding of clinical value drivers across hospital care areas and alternative sites of care
Excellent organizational and time management skills
Understanding of the principals of adult learning
Demonstrated analytical, problem solving, project management, and implementation skills
Proven ability to cultivate strong internal and external collaborative relationships
Experience with public speaking and technical presentations
Additional Requirements
In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry.
Work location:
Remote
Travel: Field-based role, with up to 75% overnight travel expected (may vary based on region)
Applicable to US Applicants Only:The expected compensation range for this position is $137,439 - $167,981, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: *************************************************************************************** of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain *****************. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Solventum Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
terms.
$41k-83k yearly est. Auto-Apply 48d ago
CX Operations Lead
Mento
Remote lead press operator job
Mento is a human and AI coaching company with the mission to help people perform their best at work. We're reinventing how companies develop their talent by pairing them with top operators in their field for 1-on-1 coaching and mentorship, and leveraging AI technology to build a solution that can scale our impact.
We're empowering the employees at the fastest-growing companies, with 5x user growth and 3x revenue growth in the past year. Our partners include Anthropic, Gusto, Hims & Hers, Whatnot, 1Password, Brex, Vercel, and Cox Enterprises.
About The Role
As Mento's CX OperationsLead, you'll build the operational backbone that enables our Customer Experience team to deliver exceptional outcomes at scale. This is a systems-building role where you'll transform reactive, manual processes into proactive, automated workflows that drive account health, member satisfaction, and seamless onboarding. You'll own the operational machinery behind renewals, member engagement, and account success - designing the systems, dashboards, and cross-functional processes that help us grow 2-5x while maintaining the personalized, high-touch experience our partners expect. Starting with hands-on execution of critical workflows, you'll evolve the role toward continuous improvement through process optimization, automation, and data-driven decision-making.
Key Responsibilities:
Own the operational rhythm of customer success - manage renewals tracking and design systems to move accounts toward positive health indicators (high member satisfaction, 100% seat utilization, strong engagement, and renewal readiness)
Design and execute partner implementation and member onboarding at scale - build seamless, automated onboarding experiences using HubSpot, Zapier, and Slack that feel personalized while reducing manual touchpoints
Continuously optimize processes - identify bottlenecks, inefficiencies, and opportunities for automation; run experiments to improve speed, accuracy, and scalability across CX operations
Own day-to-day partner operations - serve as the operational hub for partner accounts, managing ongoing requests, coordinating cross-functional responses, troubleshooting issues, and ensuring seamless communication between partners, members, and internal teams
Own key member touchpoints - conduct discovery calls with new members to understand their goals and context, facilitate match calls to ensure strong coach-member fit, program extensions, and any member-facing moments that require personal attention and care
Drive member activation and engagement - proactively reach out to members who are underutilizing coaching, troubleshoot roadblocks, and create accountability for members to get maximum value from their coaching experience
Partner and Member feedback loops - systematize how member feedback (surveys, NPS, support tickets) gets captured, analyzed, and turned into actionable insights for Product, Coaching, and CX teams
Vendor and tool management - evaluate, implement, and manage integrations or new tools that improve CX team efficiency (e.g., scheduling tools, survey platforms, communication automation)
You're Excited About This Opportunity Because You…
Are energized by 0-1 challenges where you build systems from scratch, own your priorities, and make decisions without needing constant direction
Thrive on process improvement - you see multi-step manual processes and instinctively design structure, automation, and clarity while maintaining the human touch
Love connecting with people AND building systems - you're equally energized by a great member conversation and by designing the automation that makes those conversations more impactful
Are highly technical and tool-savvy - you're fluent in HubSpot, Zapier, and CRM architecture; you learn new tools quickly and aren't afraid to roll up your sleeves
Have a customer-first mindset - you understand that operational excellence ultimately serves better member and partner outcomes, and you balance efficiency with quality
Move quickly with attention to detail - you ship fast but sweat the small stuff; you know that broken workflows and dropped balls erode trust
Are highly organized and able to prioritize and juggle multiple tasks
Love working with partners - you're energized by building trusted relationships with client stakeholders, understanding their organizational goals, and becoming their go-to problem solver
Preferred Qualifications
2+ years in customer success, member operations, or customer/revenue operations (preferably at a B2B SaaS or tech company)
Proven track record in member-facing or client-facing roles in fast moving tech startups - experience conducting discovery calls, onboarding conversations, or relationship management with strong interpersonal skills
Project management and process improvement experience with measurable results
Experience supporting account management or customer success teams through renewals cycles, onboarding programs, or expansion motions
Located where a majority of our partners are: SF, LA, NY
Why Work with Us?
We are a company dedicated to empowering professionals to live meaningful careers. That starts with our culture at Mento.
You're very excited about being part of a team crafting novel ways for people, teams, and companies to unlock their performance, growth, and how we all work together.
We work hard to foster a workplace built around trust, respect, collaboration, and having fun. We believe that feeling comfortable and safe at work is critical to creativity and productivity. Work-life balance should be your right, not your reward. As long as you are getting your work done and being accountable to your teammates, we don't care when, where, or how you work.
We are a highly collaborative work-environment where every team member plays a critical role in building our products, shaping our culture, and growing our business. This is a unique opportunity to join an early-stage, mission-driven team.
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. If you're passionate about helping more people feel and perform their best at work, we want to hear from you.
Salary: $75,000 - $85,000 + equity
Other benefits and perks include:
✈️
Fully Remote - ability to work from anywhere with bi-annual team offsites
🏥 Medical, dental, vision, and a 401k plan
🌴 Unlimited vacation (We actually mean this! it's important to keep yourself fresh)
💻 $500 home office stipend
👥 Access to your own Mento Coach
$75k-85k yearly Auto-Apply 5d ago
Client Operations Lead
Terra Holding Co 4.5
Remote lead press operator job
We're looking for a project manager with a proven track record of delivering complex digital marketing initiatives and leading cross-functional teams. In this role, you'll own the delivery and operational success of key client projects, streamline workflows, and serve as a trusted partner to clients - helping them turn strategic goals into real results. This is a mid-to-senior level position with opportunities to mentor others and influence how we deliver work across the agency.What You'll Do
Own the successful delivery of projects across your book of accounts, from kickoff through completion
Build strong, trust-based relationships with clients and act as a strategic partner in helping them achieve their goals
Proactively surface opportunities, risks, or gaps to clients before they become problems, acting as a calm, solutions-oriented voice in complex moments
Lead cross-functional teams spanning strategy, content, design, paid media, and web development - ensuring clarity, alignment, and accountability at every step
Be an advocate for both the client and the team, balancing empathy with accountability to drive healthy, long-term relationships
Create and maintain structured project plans, timelines, and trackers that help everyone stay focused and informed
Lead recurring client meetings with clarity and confidence, keeping communication proactive and expectations realistic
Ensure on-time delivery of all work - and when timelines shift, reset expectations thoughtfully with both clients and internal teams
Gather client inputs, approvals, and feedback efficiently, minimizing blockers and keeping momentum up
Communicate actively and transparently with internal teams and clients in real time (primarily via Slack and Zoom)
Review deliverables for accuracy, alignment with objectives, and overall quality before they reach the client
Track project goals and ensure measurable progress toward client outcomes and overall success
Who You Are
You have at least 4 years of experience in a fast-paced agency environment, where you've led cross-functional project teams and managed client communications end to end.
A highly organized, client-focused project leader with a track record of delivering complex digital marketing and web projects
Skilled at managing deadlines, dependencies, and shifting priorities without letting anything fall through the cracks
A clear and confident communicator who knows how to build trust and drive alignment across clients and teams
Comfortable leading client conversations, asking thoughtful questions, and translating abstract goals into actionable plans
Proactive, resourceful, and unafraid to dive into the details - whether that means unblocking a teammate or troubleshooting a delivery risk
Flexible and fast-moving, able to switch contexts easily while maintaining focus and clarity
Experienced with project management tools like ClickUp, Asana, or Airtable, and skilled at maintaining, scaling, and improving systems that keep projects and teams aligned
Primarily based in Eastern Time hours (9:00am-6:00pm ET), with the flexibility to meet with clients and collaborate with our international team when needed
Perks & Benefits
In addition to 11 observed holidays, salaried team members have unlimited paid time off, with an additional 4 mental wellness days per year
100% company funded health insurance, with dental and vision options
Paid parental leave
401(k) plan to help save for your future
Permanent remote work option
Summer Fridays (office closes at 3:00 PM) and Fall/Winter/Spring Fridays (office closes at 5:00 PM)
Monthly wellness stipend and quarterly employee appreciation gift
One-time reimbursement for work from home equipment
Monthly team bonding sessions
Pre-tax commuter benefits
The opportunity to join a dynamic, close-knit team that loves going to work with and for each other every day
About Terra
Terra is a digital marketing and creative agency built by an integrated and international team of content creators, strategists, designers, and developers. We help organizations reimagine and deliver their most ambitious digital projects and initiatives by acting as an extension of our clients' teams and delivering exceptional online experiences, content, and marketing strategies.
Our team is innovative, tech-forward, and creative by nature. We are dedicated to pushing boundaries and staying ahead of the curve in today's ever-evolving digital landscape. We believe in the power of collaboration and foster a work environment that encourages creativity and growth. And with a strong focus on work-life balance, we prioritize the well-being and career development of our team members. Finally, we are committed to promoting from within and offering meaningful opportunities for professional growth.
Terra is also an equal-opportunity employer.
We recruit, employ, train, compensate, and promote team members regardless of their race, religion, color, national origin, sex, disability, age, veteran status, or any other protected status (as required by applicable law).
Our top goal as an employer is to bring together a diverse mix of talented people who are excited to join our company, stay with Terra for a long time, and do their best work while they're here. We take pride in the quality of the services and work we provide to our clients, and we know none of it is possible without the hard work and commitment of our passionate and creative employees.
$35k-47k yearly est. Auto-Apply 60d ago
Branch Operations Lead - Columbus Central West - Columbus, OH
Jpmorganchase 4.8
Lead press operator job in Columbus, OH
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As a Branch OperationsLead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.
A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors.
Job responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.
Required qualifications, capabilities, and skills
You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently.
You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively.
You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment.
You have a strong passion for educating the branch team and partners, helping them stay connected and informed.
You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed.
You have 1+ years of retail banking experience.
You have a high school degree, GED, or foreign equivalent.
You have the ability to work branch hours including weekends and evenings.
Preferred qualifications, capabilities, and skills
You have 6+ months of Associate Banker (Teller) experience.
You have a college degree or military equivalent.
Training and Travel Requirement
You'll successfully complete our Branch OperationsLead Training Program before being considered for placement as a Branch OperationsLead.
You'll need to be able to travel as required for in-person training and meetings.
$72k-93k yearly est. Auto-Apply 25d ago
Environment Governance/Operations Lead
Hexaware Technologies, Inc. 4.2
Remote lead press operator job
What Working at Hexaware offers:
Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.
Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.
With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware's commitment towards creating smiles.
“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”
We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion-the driving force that makes one smile and innovate, create, and make a difference every day.
The Hexaware Advantage: Your Workplace Benefits
· Excellent Health benefits with low-cost employee premium.
· Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
· Unlimited training and upskilling opportunities through Udemy and Hexavarsity
Who we are?
At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a global trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services.
At Hexaware we are a community of creative, diverse, and open-minded Hexawarians creating smiles through the power of great people and technology.
We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow.
Position: Environment Governance/OperationsLead
Location: McLean, VA
Duties and Responsibilities:
Key Responsibilities:
Governance & Standards
Define and implement governance frameworks for environment management across all stages (Dev, SIT, UAT, PERF/NP CTE, PROD).
Define Test Data refresh strategy and explore just-in-time refresh, including option for data virtualization.
Establish policies for environment provisioning, decommissioning, refresh cycles, and compliance with security and regulatory requirements.
Environment Currency & Stability
Ensure all environments are current with application versions, patches, and infrastructure updates.
Monitor environment health and proactively address configuration drift or technical debt.
Build an environment dashboard to review the state of all non-prod env. and services in real time (moved from Accountability & Collaboration section).
Accountability & Collaboration
Demonstrate the subject matter expertise and executive influencing skills to obtain senior stakeholder buy in.
Partner with product teams to enforce environment management standards and SLAs.
Conduct regular reviews and audits to ensure adherence to governance policies.
Build & Maintain Strategy
Define and oversee strategies for environment build, refresh, and maintenance leveraging automation and Infrastructure-as-Code principles.
Collaborate with DevOps and platform engineering teams to optimize CI/CD pipelines for environment provisioning.
Create and maintain clear and concise environment management documentation.
Technical Skills & Qualifications:
Strong understanding of DevOps practices, CI/CD pipelines, and environment automation.
Experience with container orchestration (Kubernetes, OpenShift), virtualization platforms, and cloud-native environments.
Knowledge in Infrastructure-as-Code tools (Terraform, Ansible) and Scripting (PowerShell, Python).
Familiarity with credential management (HashiCorp Vault, CyberArk), logging, and monitoring solutions.
Excellent communication and stakeholder management skills to drive governance and accountability.
What you'll get from us:
Insert US/employee benefits here e.g.:
• Competitive Salary
• Company Pension Scheme
• Comprehensive Health Insurance
• Flexible Work Hours and Hybrid Work Options
• XX days paid annual holidays + public holidays.
• Professional Development and Training Opportunities
• Employee Assistance Program (EAP)
• Diversity, Equity, and Inclusion Initiatives
• Company Events and Team-Building Activities
Equal Opportunities Employer:
Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.