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Working As a Lead Receptionist

  • Interacting With Computers
  • Performing Administrative Activities
  • Performing for or Working Directly with the Public
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $27,000

    Average Salary

What Does A Lead Receptionist Do

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

Duties

Receptionists typically do the following:

  • Answer telephone calls and take messages or forward calls
  • Schedule and confirm appointments and maintain calendars
  • Greet and welcome customers, clients, and other visitors
  • Check visitors in and direct or escort them to specific destinations
  • Inform other employees of visitors’ arrivals or cancellations
  • Enter customer data and send correspondence 
  • Copy, file, and maintain paper or electronic documents
  • Handle incoming and outgoing mail and email

Receptionists are often the first employee of an organization to have contact with a customer or client. They are responsible for making a good first impression for the organization, which can affect the organization’s success.

The specific responsibilities of receptionists vary depending on where they work. Receptionists in hospitals and doctors’ offices may collect patients’ personal information and direct patients to the waiting room. Some may handle billing and insurance payments.

In beauty or hair salons, they schedule appointments, direct clients to the hairstylist, and may serve as cashiers.

In factories, large corporations, and government offices, receptionists also may provide a security function. For example, they control access, provide visitor passes, and arrange to take visitors to the proper office.

When they are not busy with callers or visitors, receptionists perform other office tasks, such as processing documents or entering data.

Receptionists use telephones, computers, and other office equipment such as scanners and fax machines.

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How To Become A Lead Receptionist

Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.

Education

Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.

Training

Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.

Advancement

Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.

Important Qualities

Communication skills. Receptionists must speak and write clearly so that others may understand them.

Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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Average Length of Employment
Lead Receptionist 3.0 years
Legal Receptionist 2.1 years
Receptionist 2.0 years
Desk Receptionist 1.6 years
Top Careers Before Lead Receptionist
Receptionist 21.8%
Cashier 8.7%
Server 3.5%
Internship 3.4%
Secretary 2.8%
Hostess 2.5%
Manager 2.1%
Assistant 1.6%
Supervisor 1.6%
Top Careers After Lead Receptionist
Receptionist 19.0%
Cashier 5.2%
Server 3.8%
Manager 2.5%
Volunteer 2.2%
Internship 2.1%
Owner 1.9%

Do you work as a Lead Receptionist?

Top Skills for A Lead Receptionist

  1. Customer Service
  2. Phone Calls
  3. Front Desk
You can check out examples of real life uses of top skills on resumes here:
  • Developed strong customer service skills; demonstrated ability to work independently and efficiently in a faced-paced environment
  • Received and transferred doctor-to-doctor phone calls.
  • Recommended policy and procedure improvements regarding operations to result in higher efficiency for front desk.
  • Attended to client needs and appointment scheduling for five doctors, grooming department and on-site boarding facility.
  • Provide orientation and training for new receptionists related to the processes and procedures at client's sites.

Lead Receptionist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,178 Lead Receptionist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Lead Receptionist Resume

View Resume Examples

Lead Receptionist Demographics

Gender

Female

78.6%

Unknown

12.4%

Male

9.0%
Ethnicity

White

60.0%

Hispanic or Latino

20.2%

Black or African American

10.2%

Asian

5.9%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

73.3%

French

6.7%

Portuguese

2.9%

Swedish

1.9%

Khmer

1.9%

Russian

1.9%

Chinese

1.0%

Akan

1.0%

Czech

1.0%

Japanese

1.0%

German

1.0%

Carrier

1.0%

Tagalog

1.0%

Polish

1.0%

Arabic

1.0%

Korean

1.0%

Hmong

1.0%

Italian

1.0%
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Lead Receptionist Education

Schools

University of Phoenix

24.1%

The Academy

7.3%

Arizona State University

5.2%

University of Cincinnati

4.7%

Strayer University

4.7%

Ashford University

4.3%

Houston Community College

4.3%

Portland State University

4.3%

University of Houston

4.3%

Valencia College

3.9%

Kaplan University

3.9%

Northern Virginia Community College

3.9%

Trident Technical College

3.4%

Grand Canyon University

3.4%

Everest Institute

3.0%

University of North Texas

3.0%

Paul Mitchell-The School

3.0%

San Jose State University

3.0%

College of DuPage

3.0%

University of Washington

3.0%
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Majors

Business

24.2%

Medical Assisting Services

8.9%

Health Care Administration

8.8%

Psychology

6.3%

Nursing

6.2%

Criminal Justice

5.9%

Communication

5.8%

General Studies

4.5%

Cosmetology

4.4%

Liberal Arts

3.5%

Management

3.2%

Accounting

2.6%

Human Resources Management

2.4%

Marketing

2.2%

Biology

2.0%

Education

2.0%

Graphic Design

2.0%

Elementary Education

1.9%

Computer Science

1.6%

English

1.6%
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Degrees

Other

34.0%

Bachelors

31.4%

Associate

18.4%

Certificate

6.4%

Masters

5.6%

Diploma

2.9%

License

1.2%

Doctorate

0.1%
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