Lead receptionist resume examples from 2026

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Updated March 26, 2025

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Lead receptionist resume

Stephanie Evans

(310) 555-0431 | sevans@example.com

Syracuse, NY | 83899 E. Maple Rd. - 54826

Work experience

2020 - Present
Lead Receptionist, Iroquois Nursing Home - Syracuse, NY
- Called insurance companies and obtained authorization for special testing.
- Worked & became proficient in Word, PowerPoint, Excel, & Access, & dictation.
2017 - 2020
Patient Service Representative, Aspen Dental Management - Syracuse, NY
- Maximized reimbursement by insuring accurate processing of patient demographics and insurance information at point of admission to the system.
- Answer in coming calls from patients and insurance companies.
- Posted payments made by insurance companies and patients.
- Assisted with outpatient and inpatient care and treatment.
- CALL INS FOR VERFICATION OF BENEFS AND PAYMENTS FOR SERVICES Accomplishments GREAT CUSTOMER SERVICE ATTITIUDE.
2009 - 2017
Customer Service Representative, Xerox - Raleigh, NC
- Respond promptly to customer inquiries follow up on customer interactions
- Manage customers' accounts Transfer customer calls to correct department according to their concerns Answer customers' billing inquiries Troubleshoot devices
1999 - 2009
Travel Agent, Altour International - New York, NY
- Sell and book group/individual travel, tours, cruises, hotel rooms, and car rentals for international and domestic travel.
- Researched all aspects of the destinations including rail, car rentals, car/driver and guides.
- Planned and coordinated travel for a variety of corporate clients, and successfully secured the IDX account.
- Organize and recruit group travel arrangements for high school ages students and adults.
- Provided the lowest available fares using CRS systems that include Worldspan, Apollo, and Sabre.
- Maintain productivity goals of the department and meet or exceed quality and guest service standards.

Skills

Patient Care
Word Processing
Customer Service
Telephone Calls
CSR
Travel Arrangements
Corporate Accounts
Bilingual Customer
REP
Ticket Counter

Education

Certificate, Hospitality Management (1998 - 1999)
New York University
New York,

Lead receptionist resume

Jane Lawrence

(840) 555-2630 | jlawrence@example.com

Savannah, GA | 62272 W. Park St. - 13384

Work experience

2020 - Present
Lead Receptionist, Best Western International - Savannah, GA
- Assist with upkeep of cleanliness and organization of lobby and front desk area.
- Team work made working alot easier and a positive attitude.
- checked guests in and out of rooms, also set-up breakfest and run the night audit
- Provided exceptional customer service, support, and assistance to fellow staff and members.
2019 - 2020
Referral Coordinator, Children's Healthcare of Atlanta - Atlanta, GA
- Obtain authorization from insurance companies when needed for specialist and diagnostic radiology exams.
- Evaluated patient care procedural changes for effectiveness.
- Post payments to patient accounts* Set up new insurance information in an AS400 data system* Verify patient insurance coverage.
2015 - 2019
Unit Secretary, Encompass Health - Austin, TX
- Assisted nurses with daily routine patient care
- Scanned all patients discharged records into the computer system, viewable for physicians and nurses to review for patient care.
- Transcribed physician orders into Electronic Health Record.
- Complete patient demographics, medical history and insurance information accurately into medical records system within a timely manner.
2014 - 2015
Admissions Clerk, Encompass Health - Austin, TX
- Answer in coming calls from patients and insurance companies.
- Rotated through a series of increasingly responsible positions in administration, medical records, and hospital services.

Skills

Insurance Companies
Computer System
VIP
RN
Patient Care
Insurance Forms
ADL
Outpatient Services
Food Preparation
Medical Records

Education

High School Diploma, (2014 - 2014)
,

Lead receptionist resume

Timothy Daniels

(690) 555-5369 | tdaniels@example.com

Hodgkins, IL | 29390 S. Second Ave. - 29035

Work experience

2019 - Present
Lead Receptionist, Aunt Martha's - Hodgkins, IL
- Travel arrangements, meeting, seminars, trainings, * Ordering Office supplies * Using Microsoft Outlook, Excel and PowerPoint
- Answered questions regarding services, in-office procedures, and patient care.
- Communicate with insurance companies on claims and authorizations, assist with billing and ICD-9 and ICD-10 coding, and collect payments.
- Entered data into computer, answered incoming telephone calls, delivered mail to appropriate departments.
- Scheduled and confirmed appointments Filed patients medical records and updated charts
2016 - 2019
Patient Service Representative, United Parcel Service - Hodgkins, IL
- Coordinate communication across all package flow system application teams to troubleshoot technical environment and application based issues experienced during testing.
- Compiled billing information for each company in Excel spreadsheets.
- Have ability to manage POS and computer applications (Microsoft Office).
- Verified patient demographics were in place and accurate.
2015 - 2016
Administrative Assistant, United Parcel Service - Hodgkins, IL
- Managed Data Entry And Customer Service Regarding Damaged Packages.
- Update processes and procedures as needed to reflect changes on sales support issues in a Master Operating Plan.
- Consulted with management on the interpretation and administration of human resources policies, programs, and procedures.
- Answer all incoming telephone calls and route appropriately.
- Coordinated domestic and international travel arrangements and processed expense reports for sales team.
- Created PowerPoint presentations for organizational and customer meetings.
2014 - 2015
Data Processor, Wells Fargo - Des Moines, IA
- Process incoming Subordination requests from the Title companies, and mortgage companies.
- Process data from automated teller machines to update customer accounts
- Processed requested changes to customer accounts.

Skills

Data Entry Requirements
Insurance Companies
Participant Data
Customer Service
Quality Standards
New Patient Appointments
Interview Process
Ensure Accuracy
Appropriate Account
Computer Database

Education

High School Diploma, (2014 - 2014)
,

Lead receptionist resume

Rachel Andrews

(810) 555-6039 | randrews@example.com

Chicago, IL | 22379 N. Maple Rd. - 74984

Work experience

2016 - Present
Lead Receptionist, Loyola University New Orleans - Chicago, IL
- Communicate written and oral communication at the highest level of professionalism.
- Greet clients Scheduling appointments Taking phone calls Filing tax returns Take payments Maintenance
- Served as Medical Records Assistant and Receptionist at NCBA.
2011 - 2016
Patient Service Representative, Sears Holdings - Chicago, IL
- Arranged products and maintained sales floor as per Company standards.
- Communicate effectively on all issues related to the daily operations with inventory.
- Experienced in handling most POS and terminal systems Handled all cash and register functions in a fast-paced customer service/retail environment
- Created and negotiated Letter of Agreement with hospitals and insurance companies.
- Keep sales floor looking neat, clean & always stocked with new product.
2009 - 2011
Office Assistant, Sears Holdings - Chicago, IL
- Logged customers complaint verbatim into ticketing system from mail/ e-mail received into the executive office
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Meet sales goals * Help customers with extensive knowledge of product * Earned excellent customer service award pin.
- Provide courteous and professional assistance to patients, visitors and staff members.
2004 - 2009
Office Assistant And Customer Service, Walmart - Indianapolis, IN
- Answer phone calls Handle money Clean and shutdown the service desk.
- Cashier work Meet monthly Goals every month Helped at Customer Service desk as needed Work with Management to train new associates
- Worked at the Customer Service Desk at a high-volume Super Walmart in a fast-growing community.
- Greeted and assisted customers Processed transactions Provided friendly customer service
- Use the ordering gun to replenish the backroom and order to stock the shelves on the sales floor.

Skills

Medical Records
Word Processing
Patient Access
Customer Service
Patient Care
Check-In
Telephone Calls
Customer Orders
Communication
Internet

Education

High School Diploma, (2004 - 2004)
,

Lead receptionist resume

Gary Wright

(960) 555-1675 | gwright@example.com

Charlotte, NC | 73805 W. Cedar Ln. - 14315

Work experience

2020 - Present
Lead Receptionist, Carolina Health Specialists - Charlotte, NC
- Assist physicians with patient care by rooming patients, taking patients weight and blood pressure.
- Applied ICD-9-CM and CPT codes to complete and process healthcare forms and handle patient billing, collection procedures, and bookkeeping.
- Maintained communication between patients, staff, doctors and laboratory personnel.
- Handle administrative matters such as screening calls, managing calendars, and scheduling meetings.
2014 - 2020
Patient Service Representative, Food Lion - Charlotte, NC
- Bagged groceries, stocked groceries, greet customers and provided excellent customer service to clients.
- Key rack new inventory then process it to the sales floor in timely manner.
- Maintain a neat sales floor by organizing displays on a regular basis
- Oversee PCR staff, create PCR schedules for the week.
2011 - 2014
Office Assistant, Food Lion - Charlotte, NC
- Maintained current knowledge of office procedures and policies relating to Cash reports, Register checkups, Deposits and Check Cashing.
- Processed customer service issues along with lottery and Western Union transfers.
- Input vehicle inventory stock new and used put suggested prices on the internet for the store.
- Handled accounts payable functions daily such as cash and bank deposits over $250,000.
- Provide assistance on the sales floor and greet customers at assigned stations.
2001 - 2011
Office Assistant And Customer Service, Best Buy - Houston, TX
- Addressed customer inquiries about purchased products and services; handled returns and resolved customer complaints.
- Stock merchandise onto shelves, and organize the sales floor.
- Prepped for next shift, including; food preparation and clean-up.
- Eagle River, WIPriced merchandise, stocked shelves and took inventory of supplies.Alerted customers to upcoming sales events and promotions.

Skills

Product Knowledge
Liaise
Positive Attitude
Office Staff
Registration Process
Meeting Rooms
Payroll
Medical Records
Front End
Communication

Education

High School Diploma, (2001 - 2001)
,

How to write a lead receptionist resume

Craft a resume summary statement

Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in lead receptionist-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some lead receptionist interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical lead receptionist skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some lead receptionist interviews.

Here are example skills to include in your “Area of Expertise” on a lead receptionist resume:

Patients
Customer Service
Front Desk
Data Entry
Phone Calls
Appointment Scheduling
Telephone Calls
Clerical Support
Word Processing
Multi-Line Phone System

Patient Appointments
Insurance Verification
Administrative Tasks
Computer System
EMR
Patient Charts
Hippa
HIPAA
Office Equipment
Patient Care

Direct Calls
Bank Deposits
Greeting Visitors
Multi-Line Telephone System
Patient Demographics
Office Procedures
PowerPoint
Reminder Calls
HR
Customer Complaints

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the lead receptionist.

How to write lead receptionist experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are great bullet points from lead receptionist resumes:

Work history example #1

Patient Service Representative

MD Anderson Cancer Center

Maintained clinical appointment schedules for specialty areas of X-ray, Ultrasound, PET, MRI and CT.
Care System, IDX and Yahoo Messenger
Facilitated communications between MRI technologists and ordering physicians regarding patients' critical test results.
Maintain absolute confidentiality of all information pertaining to patients, families, and staff and adhere to all HIPAA rules.
Work rotating weekends in DID, CAT SCAN, MRI, and MRI main.

Work history example #2

Patient Access Representative

Memorial Specialty Hospital

Document transactions in authorization system and communicate via written correspondence to the Veterans Administration when needed.
Register patients in for same day surgery.
Processed all patients' information for surgery, entering demographics, diagnosis and doctors name.
Verify patient demographic data, edit IDX as needed.
Checked patients in and out for radiology procedures.

Work history example #3

Certified Nursing Assistant

Life Care Centers of America

Provide therapy for clients in a SNF/Rehab setting.
Assist with hygiene, ADLs, toileting and bathing , take vitals
Obtained blood or blood products form the blood bank at the direction of the primary RN.
Assisted patients with activities of daily living (ADLs) ambulation, positioning for comfort and prevention of pressure ulcers.
Accompany clients to doctors' offices and on other trips outside the home, providing transportation, assistance and companionship.

Work history example #4

Dental Assistant/Receptionist

Russell Stover Candies

Certified in X-ray, Coronal Polishing, Nitrous Oxide.
Assisted dentist during oral surgery.
Monitor employee training, oversee office compliance with adherence to OSHA standards.
Recover the patient drone anesthesia.
Prepared patients for checkups and oral surgery.

Zippia’s AI can customize your resume for you.

Upload a resume

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Add an education section to your resume

Here is the best way to format your education section:

Display your highest degree first.
If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education.
If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Certificate in hospitality management

New York University, New York, NY

1998 - 1999

High School Diploma

2014 - 2014

Highlight your lead receptionist certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your lead receptionist resume:

Certified Medical Administrative Assistant (CMAA)
Microsoft Office Specialist: Expert (Office 365 and Office 2019)

Updated March 26, 2025

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