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Lead receptionist skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical lead receptionist skills. We ranked the top skills for lead receptionists based on the percentage of resumes they appeared on. For example, 19.9% of lead receptionist resumes contained patients as a skill. Continue reading to find out what skills a lead receptionist needs to be successful in the workplace.

15 lead receptionist skills for your resume and career

1. Patients

Here's how lead receptionists use patients:
  • Checked in/out patients, explained follow-up orders, collected co-pays/balance resolution, processed necessary paperwork for patients.
  • Provided education materials and information to patients at wellness health fairs about breast cancer awareness.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how lead receptionists use customer service:
  • Developed strong customer service skills; demonstrated ability to work independently and efficiently in a faced-paced environment
  • Worded as Customer Service Representative and HIPAA liaison for Operations Management Department Quarterdeck/Information desk.

3. Front Desk

Here's how lead receptionists use front desk:
  • Recommended policy and procedure improvements regarding operations to result in higher efficiency for front desk.
  • Provide office support/file paper work/data entry/answer phones/billing/manage front desk employees/ create employees schedules/staff class rooms/

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how lead receptionists use data entry:
  • Maintained all correspondence and data entry records in an alphanumeric order.
  • Collaborated with Administrative staff to finish overflow work and data entry

5. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how lead receptionists use phone calls:
  • Received and transferred doctor-to-doctor phone calls.
  • Answered phone calls each day working on a 20 line phone and paged and transferred customers to the requested department.

6. Appointment Scheduling

Here's how lead receptionists use appointment scheduling:
  • Attended to client needs and appointment scheduling for five doctors, grooming department and on-site boarding facility.
  • Complete medical front office duties including billing, coding, and appointment scheduling.

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7. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how lead receptionists use telephone calls:
  • Received and directed telephone calls and relay conversations and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
  • Provided corporate office reception including answering main office telephone line, directing general telephone calls and greeting visitors.

8. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how lead receptionists use clerical support:
  • Provided general clerical support for office personnel
  • Job Duties: Provide clerical support for 9 physician medical office.

9. Word Processing

Here's how lead receptionists use word processing:
  • Performed a wide range of administrative duties including typing/word processing, proofreading, filing, processing and distribution of all correspondence.
  • Prepare invoices, memos, letters, and other documents using word processing, database, spreadsheet, or presentation software.

10. Multi-Line Phone System

Here's how lead receptionists use multi-line phone system:
  • Trained receptionists to accurately direct customers through a busy multi-line phone system.
  • Performed clerical and reception duties including answering multi-line phone system.

11. Patient Appointments

Here's how lead receptionists use patient appointments:
  • Scheduled patient appointments via telephone as well as maintained appointment calendars.
  • Managed patient appointments, also scheduled appointments.

12. Insurance Verification

Here's how lead receptionists use insurance verification:
  • Helped with all aspects of registration, insurance verification.
  • Coordinated insurance verifications, uniform referrals, and pre-authorizations.

13. Administrative Tasks

Here's how lead receptionists use administrative tasks:
  • Perform any other administrative tasks directed by management.
  • Assist business office with billing invoices; filing; administrative tasks such as making labels, tracking daily census.

14. Computer System

Here's how lead receptionists use computer system:
  • Performed paper tally and input information into computer system.
  • Updated patient information into computer system.

15. EMR

Here's how lead receptionists use emr:
  • Inserted additional data and contact notes as necessary to keep medical records current through an EMR system.
  • Assist in reception area* Maintain and update patient medical records according to EMR filling system.
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List of lead receptionist skills to add to your resume

Lead receptionist skills

The most important skills for a lead receptionist resume and required skills for a lead receptionist to have include:

  • Patients
  • Customer Service
  • Front Desk
  • Data Entry
  • Phone Calls
  • Appointment Scheduling
  • Telephone Calls
  • Clerical Support
  • Word Processing
  • Multi-Line Phone System
  • Patient Appointments
  • Insurance Verification
  • Administrative Tasks
  • Computer System
  • EMR
  • Patient Charts
  • Hippa
  • HIPAA
  • Office Equipment
  • Patient Care
  • Direct Calls
  • Bank Deposits
  • Greeting Visitors
  • Multi-Line Telephone System
  • Patient Demographics
  • Office Procedures
  • PowerPoint
  • Reminder Calls
  • HR
  • Customer Complaints
  • Patient Scheduling
  • Cash Drawers
  • Insurance Claims
  • Insurance Coverage
  • Confirmation Calls
  • Product Sales
  • Customer Inquiries
  • Client Appointments
  • Medical Charts
  • Retail Products
  • Customer Issues
  • Telephone Switchboard
  • FedEx
  • Credit Card
  • Greeting Clients

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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