Top Lead Retail Consultant Skills

Below we've compiled a list of the most important skills for a Lead Retail Consultant. We ranked the top skills based on the percentage of Lead Retail Consultant resumes they appeared on. For example, 26.7% of Lead Retail Consultant resumes contained Customer Service as a skill. Let's find out what skills a Lead Retail Consultant actually needs in order to be successful in the workplace.

The six most common skills found on Lead Retail Consultant resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Lead Retail Consultant jobs:
  • Earned promotion following superior performance, providing exceptional customer service, and proven ability to train and develop fellow employees.
  • Handled personnel development of service staff; implemented strict quality assurance guidelines to achieve excellent customer service and sanitation ratings.
  • Provide consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality, and professionalism.
  • Resolved and negotiated diverse customer service issues; handling customer escalations and any billing concerns.
  • Trained new and existing sales associates on effective sales and customer service strategies which increased productivity
  • Provide exceptional customer service by explaining credit decision and offering alternative options when needed.
  • Scheduled all appointments with Retail Consultant, Business Consultant while providing professional customer service.
  • Generated new business and provided excellent customer service to existing accounts.
  • Provide excellent customer service by building rapport and maximizing on opportunities.
  • Provided stellar customer service to culturally and socioeconomically diverse clientele.
  • Maintain customer service quality expectations with emphasis in customer satisfaction.
  • Highlighted customer service Skills Used Design Relationship building Computer Time Management
  • Provided customer service and tech support to new/existing customer.
  • Provide excellent customer service while maximizing the customer experience.
  • Provide exceptional customer service in every customer interaction.
  • Provided outstanding customer service and handled all discrepancies.
  • Greet customers by providing outstanding customer service.
  • Retain customers by providing superior customer service.
  • Ensured customer satisfaction through displayed customer service.
  • Maintain an excellent customer service experience.

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2. Sales Floor

high Demand
Here's how Sales Floor is used in Lead Retail Consultant jobs:
  • Show our program participants how we run the front Sales floor and how to use and to train on a register.
  • Job Description: As a Sprint Lead Retail Consultant, I was the sales floor leader and mobility expert.
  • Meet and exceed sales goals and opening and closing procedures and ensure proper customer care and sales floor coverage.
  • Managed the store and sales floor while providing sales of cellular phones to small businesses and retail customers.
  • Lead my Sprint retail team to victory on a sales floor by sharing and teaching proven techniques.
  • Greeted customers on sales floor and ascertain make, type and quality of cell phones desired.
  • Oversee the maintenance and cleanliness of the sales floor, back room, and common areas.
  • Served as a sales floor leader by helping retail consultants with customer interactions and complaints.
  • Improved the flow of merchandise at the point of delivery to the sales floor.
  • Developed a very strong clientele within two months of being on the sales floor.
  • Managed new trainees on the sales floor and taught good selling techniques and skills.
  • Run the sales floor and make sure the store is running as expected.
  • Make sure inventory is completely stocked on the sales floor and showroom ready.
  • Key member of the management team, responsible for running the sales floor.
  • Managed the sales floor and responsible for overseeing an effective and efficient store.
  • Front store greeter, as well as Customer Service of sales floor.
  • Make sure sales floor is ready with correct promos and content.
  • Ensured proper inventory control, restocked and maintained sales floor.
  • Served as sales floor leader as managements right hand man.
  • Managed the sales floor and worked directly with customer escalations.

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3. Retail Store

high Demand
Here's how Retail Store is used in Lead Retail Consultant jobs:
  • Assist the store manager with day to day operations of the Sprint Retail Store, ensuring that we are audit compliant.
  • Opened and closed all retail stores, supervised other retail employees, monitored register activity in stores, when needed.
  • Hired as a starting and lead cashier for retail store Help all customers/employees with outstanding energy the store needs.
  • Ordered and maintained products and supplies needed for the day to day business of retail stores.
  • Provide marketing efforts to solicit and promote new business inside and outside of the retail store.
  • Greet guests with excellent customer service when entering Retail store to achieve excellent five star surveys.
  • Lead teams for 12-14 traveling work crew with set-up of new and remodeled retail stores.
  • Lead retail store to be the third highest grossing computer repair center in the organization.
  • Assisted customers with products and services, and fielded billing inquiries in busy retail store.
  • Launched a new retail store that set company sales records the first year in business.
  • Lead, coached and mentored the Production Services team providing support for 3500+ retail stores.
  • Worked directly under the Team Leader as the Lead partner for retail stores.
  • Assist Management in opening, closing and overall maintenance of retail store location.
  • Support store management in the opening and closing of the Retail Store.
  • Improved managerial skills in back and front office work of retail store.
  • Oversee picking, packing, and shipping for 22 retail stores.
  • Maintain inventory and merchandising for retail store.
  • Managed opening and closing of retail stores.
  • Assisted incoming customers to the retail store.
  • Worked in the Victoria's Secret Retail Store at Tuttle Mall as Cash Wrap Lead.

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4. Sales Goals

high Demand
Here's how Sales Goals is used in Lead Retail Consultant jobs:
  • Implemented customer satisfaction and individual sales goals incentives at the retail level to increase staff productivity and improve overall customer satisfaction.
  • Developed a VBA script on Excel to automate daily sales goals for each employee for a sales incentive.
  • Ensured the company s sales goals/ strategies were communicated and implemented by executing weekly store meetings.
  • Achieved a 100% customer renewal rate, exceeded team sales goals by 200%.
  • Managed other employees, performed opening and closing duties, hit sales goals monthly,
  • Collaborate with store manager developing, setting, and executing store's sales goals.
  • Meet and exceeded monthly sales goals and was recognized as a top performer repeatedly.
  • Exceeded targeted sales goals by 200% for this fiscal year of 2016.
  • Exceeded sales goals and coached retail consultants after sales transactions to maximize sales.
  • Engaged and motivated staff to exceed daily sales goals of $10,000.
  • Meet and exceeding sales goals in a salary plus incentive environment.
  • Achieve and exceed all sales goals set forth by the company.
  • Promoted and sold high-end items to meet sales goals.
  • Implement sales strategies in order to exceed sales goals.
  • Received awards for outstanding customer and exceeding sales goals.
  • Meet and exceed sales goals with total customer satisfaction.
  • Increase store productivity by exceeding monthly sales goals.
  • Maintained all sales goals in every category.
  • Performed above daily and monthly sales goals, and received several recognitions for sales performance and work ethic.
  • Drive sales while floor managing ensuring the sales goals are met Various management duties: i.e.

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5. Retail Consultants

high Demand
Here's how Retail Consultants is used in Lead Retail Consultant jobs:
  • Observed and coached Retail Consultants to improve selling skills and overall customer satisfaction
  • Managed all Retail Consultants and handled any escalations.
  • Store Manager while also being responsible for 3-6 retail consultants and store while assistant and store manager were out.
  • Subject matter expert for retail consultants regarding company processes and guidelines and assigned to train new hires.
  • Trained and prepared performance appraisals for new retail consultants ensuring new hires understood and met job objectives.
  • Managed a team of 6 Retail Consultants to make sure they were reaching their monthly quota.
  • Oversee the sale goals of the store, and communicate with other Retail Consultants and/or Supervisor.
  • Set up registers for incoming retail consultants and make sure they clock in on time.
  • Promoted and responsible for training all new sales and retail consultants in 3 stores.
  • Manage a staff of 5-10 retail consultants with retail and administrative functions.
  • Acted as a Lead to Retail Consultants regarding processes and guidelines.
  • Train other Retail Consultants with store policies and procedures.
  • Retail consultants are motived to create loyal advocates through knowledgeable team members who deliver exceptional service to every customer every time.
  • Review inventory for correct input by retail consultants to ensure the right product is being shipped back to warehouse..
  • Coached retail consultants on transactions completed and month to date results setting up goals in improving performance.
  • Trained and mentored other retail consultants; guided and maintained product merchandising and store planogram.
  • Imparted effective trainings to retail consultants and rendered support to them enhancing their performance.

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6. Customer Escalations

high Demand
Here's how Customer Escalations is used in Lead Retail Consultant jobs:
  • Handled customer escalations Maintained friendly and professional customer interactions at all times.
  • Handle customer escalations and diffuse the interactions into a timely satisfied resolution
  • Resolved customer escalations appropriately regarding any billing or service issues.
  • Handle customer escalations and assist in customer resolution.
  • Supervised a staff of 11, and assisted with customer escalations to ensure customer satisfaction targets were met.
  • Helped other sales associates with customer escalations before the need to hand off to a manager was required.
  • Handled customer escalations effectively by thinking on my feet to seek alternative solutions that satisfied their needs.
  • Managed small team of individuals, resolved customer escalations, and assisted with store closing responsibilities.
  • Carried out managerial duties, including schedule-making, training, and customer escalations.
  • Facilitated role as the point person for resolving customer escalations and issues.
  • Handled customer escalations in store in a one and one fashion.
  • Assisted in resolving customer escalations in a quick and timely manner.
  • Handled customer escalations during the hours that I worked.
  • Defuse customer escalations in store.
  • Handle customer escalations,Confirmed that appropriate changes were made to resolve customers' problems.
  • opened/closed store and assist with customer escalations) Cash management duties (i.e.

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7. Builds Customer Relationships

high Demand
Here's how Builds Customer Relationships is used in Lead Retail Consultant jobs:
  • Developed new customer prospects or referrals, and builds customer relationships to drive sales.

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8. Sales Reps

high Demand
Here's how Sales Reps is used in Lead Retail Consultant jobs:
  • Trained new associates in multiple locations and provided front-line operational support for sales reps.
  • Observe sales reps in interactions and provide clear and concise feedback.
  • Guide sales reps to develop proper sales behaviors and tendencies.
  • Manage sales reps and ensure they are meeting quotas.
  • Lead Retail Consultant- Lead team of 10 sales reps.
  • Facilitate in training and coaching all sales reps Contribute to weekly and monthly sales goals meetings.
  • Provide frontline support for sales reps and customers with all sale related issues.

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9. Store Opening

high Demand
Here's how Store Opening is used in Lead Retail Consultant jobs:
  • Perform store opening and closing procedures in accordance with standard procedures
  • Supervised store opening and closing operations.
  • Led staff with store opening and closing, customer escalations, employee scheduling and making decisions with the management team.
  • Assisted store manager in day-to-day operations including: store opening and closing, customer escalations and employee scheduling.
  • Perform store opening and closing responsibilities, including balancing cash drawers, handling deposits and paperwork.
  • Trained new staff members, performed store opening and closing procedures, and resolved customer escalations.
  • Assisted management in the day to day operations, including store opening and closings.
  • Managed store opening and closing duties, customer relations, and inventory activities.
  • Performed store opening and closing duties, including counting cash drawers.
  • Store opening and closing procedure.
  • Performed store opening and closing procedures, greet customers and assist them with they're cell phone purchases.

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10. Inventory Control

high Demand
Here's how Inventory Control is used in Lead Retail Consultant jobs:
  • Assisted Store Manager with day-to-day operations, including inventory control, merchandising and scheduling.
  • Inventory control and auditing via administrative duties.
  • Directed inventory control and store merchandising efforts.
  • Trained and supervised staff in all bakery procedures; maintained inventories and assisted in ordering and inventory control.
  • Worked with management on daily aspects of business including scheduling, payroll, and inventory control.
  • Administered the weekly staff schedules, inventory control, and payroll for all employees.
  • Assist management with inventory control and receiving in order to keep store audit compliant.
  • Adhered to Sprint Mystery Shop Program, while managing purchasing and inventory controls.
  • Managed the inventory control system to ensure variances and error rates were minimal.
  • Stock Room Coordinator Inventory Control of a 22,000 sq ft stockroom.
  • Assisted in upkeep of back office and inventory control.
  • Utilized Microsoft Excel for weekly reports to analyze inventory controls.
  • Cash handling, inventory control and coordinationing "feet on the street" outside sales and store promoting.
  • Managed six associates at a time * Manager escalations * Daily reporting * Inventory control

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11. New Accounts

high Demand
Here's how New Accounts is used in Lead Retail Consultant jobs:
  • Created new accounts and expand existing accounts by maintaining rapport, introducing new products and services.
  • Assisted customers with new accounts, upgrades, account maintenance, and escalations.
  • Developed strong relationships with established clients while acquiring new accounts and assisting newcomers with company information and expectations.
  • Acquired new accounts and extended existing account relationships using referral-based and outbound sales activities.
  • Identified new opportunities and penetrated new accounts with strategic focus on Software initiatives.
  • Target potentials advertising and develop relationships in order to acquire new accounts.

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12. Product Knowledge

high Demand
Here's how Product Knowledge is used in Lead Retail Consultant jobs:
  • Recognized consistently for leadership and product knowledge among peers at national sales meetings
  • Demonstrated satisfactory customer service and exceptional product knowledge.
  • Resolved customer concerns in a timely and accurate manner by demonstrating strong product knowledge, and using probing and attentive skills.
  • Recruit, hire, train, orientate and supervise all in store employees on product knowledge, launches and events.
  • Educate and interact with consumers on new trends, product knowledge, demonstration and differentiation of devices.
  • Trained employees on the internal point of sales system and product knowledge including key selling points.
  • Conducted meetings to provide product knowledge and updates on premier services, sales knowledge and training
  • Assisted customers with account maintenance, product knowledge and new account setup and billing.
  • Administered safety audits, coordinated merchandising, and increased staff's product knowledge.
  • Maintained a high level of product knowledge and personal interaction with the customer.
  • Describe product knowledge to customers and accurately explained details and specs of merchandise.
  • Go to person for any customer issues or product knowledge employees may have.
  • Improved Sales Effectiveness: Increased product knowledge, competitive knowledge, and productivity.
  • Shared Product Knowledge with customers.
  • Shared product knowledge with customers Worked as a team member to provide the highest level of service to customers.
  • Unparralled Product Knowledge including (but not limited to) Android operating systems (i.e.

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13. Cycle Counts

high Demand
Here's how Cycle Counts is used in Lead Retail Consultant jobs:
  • Administer the yearly inventory and quarterly cycle counts for the store.
  • Assisted in physical inventories and cycle counts.
  • Cycle counts and inventory analysis.
  • Inventory was received and checked-in properly, monthly cycle counts and vendor returns are done and in a timely manner.
  • Keep track of sales, and category ups and downs, doing cycle counts for negative on hands/holes.
  • Maintain 96% accuracy on all inventory items by completing monthly and yearly cycle counts.

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14. Activations Process

high Demand
Here's how Activations Process is used in Lead Retail Consultant jobs:
  • Guided customers through the purchasing decisions and activations process, while educated the customer on their new purchase(s).
  • Walked and consulted customers through the entire purchasing and activations process.
  • Assisted customers through their purchasing decisions, and activations processes.
  • Guided customers through the purchasing decision and activations process.
  • Guide customers through the purchasing decision and activations process, and educate the customer on their new purchase.
  • Guided customer through the purchasing decision and activations process.

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15. Company Policies

average Demand
Here's how Company Policies is used in Lead Retail Consultant jobs:
  • Provided and led training demonstrations for over 500 employees and customers differing in different technology and company policies.
  • Maintained up-to-date knowledge of store, company policies regarding payments, returns and exchanges.
  • Adhere to all company policies, procedures, and expectations.
  • Promote environment that is sharply focused on delivering an exceptional experience by modeling company policies and strategies.
  • Reinforced Point-of-Sale customer service standards and ensured compliance with Company policies and procedures on handling Point-of-Sale operations.
  • Coordinated and maintained reviews for all representatives to guarantee adherence to departmental and company policies and procedures.

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16. Daily Operations

average Demand
Here's how Daily Operations is used in Lead Retail Consultant jobs:
  • Assist in managing daily operations with limited supervision.
  • Fulfilled daily operations including, end of day reconciles, inventory counts, scheduling and new employee training.
  • Assisted Retail Director in daily operations throughout 6 stores, arcade, and gem mine.
  • Worked closely with GM and Operations Manager to ensure Bank Compliance and daily operations.
  • Use of both front end and back office systems to ensure smooth daily operations.
  • Assist in managing daily operations of a $20 million dollar retail complex.
  • Develop daily agendas for staff, assign registers and assist in daily operations.
  • Serve as tech support for daily operations of various customer databases.
  • Maintain daily operations as well as maintain audit compliance.
  • Executed daily operations of opening the store and closing.
  • Assisted in daily operations of proper opening/closing procedures Trained new team members.
  • Make sure daily operations are completed and the store planogram is in order.

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17. Bank Deposits

average Demand
Here's how Bank Deposits is used in Lead Retail Consultant jobs:
  • Completed auditing operations and handled cash bank deposits, accurately and timely.
  • Performed cashiering duties including management of registers and bank deposits.
  • Supervised cash office processes including daily bank deposits.
  • Managed daily financial transactions/ bank deposits exceeding $10000
  • Perform opening and closing duties including making bank deposits
  • Manage associates Responsible for bank deposits Customer service

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18. POS

average Demand
Here's how POS is used in Lead Retail Consultant jobs:
  • Created Business Requirement Documents, Functional Specifications and created proof of concept for all proposed solutions.
  • Balanced all daily retail activity and prepared nightly deposits while maintaining meticulous bookkeeping records.
  • Handled all customer concerns, avoiding escalations and ensuring a positive experience.
  • Identified and recommended solutions in resolving discrepancies while demonstrating positive morale.
  • Reviewed program guidelines as required by company for underwriting purposes.
  • Make nightly deposits after closing and entering information to computer.
  • Developed a positive and productive work environment with coworkers.
  • Managed closing and opening duties for daily bank deposits/reconciliations.
  • Develop proposal for business account using Microsoft Excel.
  • Handled in-store escalations, security and deposits.
  • Bank deposits and inventory information.
  • Count retail consultants' registers at end of night to ensure correct amount is being deposited and left in every register.
  • Coached sales team of 8-12 employees, providing positive and constructive feedback along with developing individual improvement plans for each employee.
  • Assisted store manager with inventory, staff training, and prepared daily paperwork and end of day transactions including banking deposits.
  • Greeted visitors upon store entry and assessed the purpose of their visit to determine how further assistance could be provided.
  • Complete end of day reports, bank deposits, and distribution of the buybacks, returns, givebacks, etc.
  • Provide customer service and proper cash handling skills involving cash drop that includes, money orders, deposits, etc.
  • Completed POS and cash register functions such as hourly readings, balancing, voids and undid transactions when necessary.
  • Manage all accounts and transactions in MicroTelecom POS, back office and accounting systems as well Microsoft Office applications.
  • Managed a retail Sprint store, handled scheduling, cash deposits, sales performance of team, promoted store.

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19. Company Products

average Demand
Here's how Company Products is used in Lead Retail Consultant jobs:
  • Utilized a broad understanding of company products, devices and services with continual ongoing training in an ever changing environment.
  • Utilized knowledge of competitive offers and local competition as a tool for up-selling company products.
  • Demonstrate proficiency and knowledge of company products and services to potential and current customers.
  • Generated an additional fifteen thousand dollars in monthly revenue by selling company products and addressing customer inquiries.
  • Conducted training and maintained constant communication with customers and internal staff on company products and services.
  • Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features

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20. Customer Complaints

average Demand
Here's how Customer Complaints is used in Lead Retail Consultant jobs:
  • Handled customer complaints and issues directly
  • Issue refunds, resolve customer complaints, prepare employee schedules, and make production decisions to meet financial and operational objectives.
  • Provide superior customer service, answer customer questions, and resolve customer complaints.
  • Managed front store, resolved customer complaints and overseen my retail team.
  • Handle customer complaints when manager is requested.
  • Deal with customer complaints and billing/payment issues.
  • Handle and potentially solve customer complaints.
  • Investigated and resolved customer complaints in an expedite manner to ensure customer satisfaction.
  • Resolve customer complaints regarding sales and service in an efficient manner.

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21. New Customer Prospects

average Demand
Here's how New Customer Prospects is used in Lead Retail Consultant jobs:
  • Developed new customer prospects and referrals and built customer relationships to drive sales.
  • Created new customer prospects or referrals and increased customer relationships to drive sales.
  • Developed new customer prospects / referrals and built customer relationships to drive and lead sales by exceeding sales quotas.
  • Developed new customer prospects by phone and face-to-face interactions to maximize sales each month.

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22. Total Sales Solution

average Demand
Here's how Total Sales Solution is used in Lead Retail Consultant jobs:
  • Provided a total sales solution to customer, for any and all wireless/mobility needs.
  • Provided a total sales solution to personal consumers regarding their wireless/mobility needs.
  • Stay current with the latest technologies & industry trends to provide a total sales solution to customer.
  • Provide a total sales solution to our customers, for any of their wireless/mobility needs.
  • Provide a total sales solution to the customer regarding their wireless/mobility needs.
  • Provided total sales solution to customers regarding their wireless needs.

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23. Improves Customer Loyalty

average Demand
Here's how Improves Customer Loyalty is used in Lead Retail Consultant jobs:
  • Deliver an outstanding store experience that improves customer loyalty and strengthen the corporation brand.
  • Deliver an outstanding store experience that improves customer loyalty.
  • Delivered outstanding store experience that improves customer loyalty and strengthens the Sprint brand.

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24. Product Expertise

average Demand
Here's how Product Expertise is used in Lead Retail Consultant jobs:
  • Provided high-level of customer service support with product expertise.
  • Provide world-class customer service support with product expertise and advanced selling skills to meet the client's specific wireless needs.
  • Provided a high level of guest service support with product expertise and advanced selling skills.
  • Provided an unmatched level of customer service support with product expertise and personal care.
  • Demonstrate product expertise, advanced selling skills, and develop new customer business.
  • Provide superior customer service support with product expertise and advanced selling skills.

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25. Inventory Management

average Demand
Here's how Inventory Management is used in Lead Retail Consultant jobs:
  • Selected to reinforce and support operations by assisting with inventory management, schedule and opening/closing of store facilities.
  • Store operations, including inventory management and merchandising.
  • Inventory Management: ensure inventory counts of phones and accessories were accurate and preparing reports for audit.
  • Inventory management including receiving, merchandising, and performing weekly and monthly counts.
  • Inventory management and scheduling of employees.
  • Service Manager/Service Technician * Inventory Management: Accomplished highest inventory accuracy maintaining and creating a proper inventory and par levels.

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26. Service Plans

average Demand
Here's how Service Plans is used in Lead Retail Consultant jobs:
  • Consult with customers on service plans and phone models to ensure the greatest benefit to the customer.
  • Supervised and managed empolyees.Effectively communicate all matters related to products, service plans, and company policies.
  • Offered sales solutions to customers seeking to purchase wireless/mobility products including accessories and service plans.
  • Served as 1st line of in-store sales, assisting customers with product lines, service plans, and tech support/troubleshooting issues.
  • Trained new sales associates*Providing solutions regarding wireless and mobile needs, selling devices, accessories, and service plans.
  • Assist the customer in identifying a specific service plans and products in order to meet specific needs.

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27. Customer Billing

average Demand
Here's how Customer Billing is used in Lead Retail Consultant jobs:
  • Resolved customer billing and technical issues and educated on product and services, improving guest shopping experience.
  • Identified the right solutions to customer billing, technical and/or account issues.
  • Identified solutions to mitigate customer billing, technical, and account issues.
  • Handle customer billing, handset and general customer service inquiries.
  • Resolved customer billing, equipment, and technical issues.
  • Identified solutions for customer billing issues, accurately setting up and closing accounts within the company.

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28. Account Issues

average Demand
Here's how Account Issues is used in Lead Retail Consultant jobs:
  • Identified the right solutions for customers billing, technical and account issues.
  • Assisted customers with phone upgrades, account issues and questions.
  • Worked with customers on billing and account issues.
  • Worked with customers on billing and account issues.
  • Market and promote plans promotions and business .Assist customers with billing and other account issues.

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29. Sales Consultants

average Demand
Here's how Sales Consultants is used in Lead Retail Consultant jobs:
  • Mentored and coached Retail Sales Consultants in developing their sales techniques and encouraging excellence from a diverse team.
  • Review and analyze sales consultants' performance numbers to identify and address strengths and areas of opportunities.
  • Manage sales consultants, technicians, and daily duties, sales, and operational goals.
  • Conducted weekly training meetings and monthly performance reviews for sales consultants.
  • Train and coached sales consultants to exceed their goals.
  • Trained and developed over 75 highly successful sales consultants.

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30. Accessory Sales

low Demand
Here's how Accessory Sales is used in Lead Retail Consultant jobs:
  • Increased accessory sales while raising daily satisfaction scores, all while achieving weekly and monthly sales quotas.
  • Increased accessory sales by 200% in two months after moving into lead role at new store.
  • Team leader in Customer Satisfaction, Insurance Attachments, and Accessory sales.
  • Provided direction and leadership in cell phone and accessory sales.
  • Increased activations by 30% and accessory sales by 20%.
  • Key Accomplishments * Singlehandedly enhanced sales of 350+ activations, $36K accessory sales and 313 plan upgrades per month.

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31. New Programs

low Demand
Here's how New Programs is used in Lead Retail Consultant jobs:
  • Supported store leadership and was engaged in rolling out and of the education of new programs, processes, and initiatives.
  • Sprint Solutions Expert: Supports the store leadership and is actively engaged in rolling out new programs and processes.
  • Support the store leadership and is actively engaged in rolling out new programs and processes to better the company
  • Assisted with rolling out new programs and tools to the staff in group and one on one setting.
  • Supported the store as a leader and is actively engaged in rolling out new programs and processes.
  • Collaborated with key vendors to develop new programs resulting in double-digit sales increases four years running.
  • Supported store management and was actively engaged in rolling out new programs and processes.

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32. Customer Accounts

low Demand
Here's how Customer Accounts is used in Lead Retail Consultant jobs:
  • Enter Data and Sales in customer accounts.
  • Open, close, maintenance customer accounts.
  • Utilized RMS and eTicket to ensure customer accounts were updated and activated correctly.
  • Maintain appropriate records, prepared required reports and updated customer accounts on a computer terminal.
  • Managed customer accounts using corporate software system.
  • Created and managed customer accounts using electronic records with special attention to accuracy.

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33. Customer Base

low Demand
Here's how Customer Base is used in Lead Retail Consultant jobs:
  • Resolve manager escalations and maintain customer base.
  • Exceed service and sales objectives by providing outstanding service to customers, maintain and grow existing customer base and manage churn.
  • Exceeded sales targets by 110%, securing 25 new clients and increased customer base.
  • Maintained customer relationships, increased customer base by 25% following excellence in customer services.
  • Participated in networking events to increase traffic and customer base to help drive sales.
  • Identified creative ways to expand the store's customer base.
  • Maintained an active cellular customer base, primarily inside sales.
  • Provide customer service skills and support for customer base.
  • Provide inbound customer service for national customer based Consistent top producer with save ratio, phone time, and schedule adherence.

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34. Walk-In Customers

low Demand
Here's how Walk-In Customers is used in Lead Retail Consultant jobs:
  • Sell company products and services to walk-in customers in retail store.
  • Service walk-in customers and execute premium satisfaction Guide customers thru their purchasing decisions and activation process.
  • Develop relationships with walk-in customers to create new business opportunities.
  • Manage and helped support walk-in customers while using professional attitude and behavior.
  • Provided technical support and general service to walk-in customers.
  • Provide a high level of customer service to walk-in customers.

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35. Key Performance Objectives

low Demand
Here's how Key Performance Objectives is used in Lead Retail Consultant jobs:
  • Exceeded key performance objectives that included sales and customer satisfaction goals every month since employment began.
  • Exceeded key performance objectives that include service and repair metrics, sales and customer satisfaction goals.
  • Meet or exceed key performance objectives that include sales and customer satisfaction goals.
  • Surpassed key performance objectives, including sales and customer satisfaction goals.
  • Meet or exceed key performance objectives that include sales and customer satisfaction goals.

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36. Monthly Basis

low Demand
Here's how Monthly Basis is used in Lead Retail Consultant jobs:
  • Achieved or surpassed individual sales targets for products and services on a weekly and monthly basis.
  • Meet and excel in sales quotas on a daily and monthly basis.
  • Exceed sales quota on a monthly basis for three-years running.
  • Excel in customer service skills on a monthly basis.
  • Managed incoming and outgoing inventory on a monthly basis.
  • Excel in accessory sales on a monthly basis.
  • Meet and maintain sales goals on a monthly basis in a number of metrics.
  • Lead Retail Consultant - Full time during College Exceeded quotas on a monthly basis by at least 120%.

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37. Wireless Needs

low Demand
Here's how Wireless Needs is used in Lead Retail Consultant jobs:
  • Provided customer solution to best fit their wireless needs including devices, plans, and accessories.
  • Assist and guide the customer in choosing a product that best fits their wireless needs.
  • Handle high volume business accounts and ensure all wireless needs are fulfilled.
  • Provided selling solutions to meet the customer's specific wireless needs.
  • Assisted current and potential customers with all their wireless needs.
  • Greeted and assisted new/existing customers with their wireless needs.

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38. Action Plans

low Demand
Here's how Action Plans is used in Lead Retail Consultant jobs:
  • Supported store managements sales action plans and targets and methods to achieve goals, leading by example and coaching sales employees.
  • Closed cases to resolved customer inquiries or escalations and documented summary and action plans through database records.
  • Develop action plans for other store to implement to achieve higher client satisfaction ratings.
  • Presented action plans designed to meet and exceed established sales quota goals.
  • Assess monthly compliance reports and develop action plans to refine operations.
  • Implemented action plans to improve overall numbers.

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39. Store Leadership

low Demand
Here's how Store Leadership is used in Lead Retail Consultant jobs:
  • Team Meetings and Communications- In partnership with store leadership prepare and present content in the weekly team meeting.

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40. Right Solutions

low Demand
Here's how Right Solutions is used in Lead Retail Consultant jobs:
  • Acquired an expertise in offering the right solutions and "closing the sale".

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41. Technical Support

low Demand
Here's how Technical Support is used in Lead Retail Consultant jobs:
  • Answer questions or any concerns that may arise with bills, technical support, plans, phones, etc.
  • Trouble shooting phones and assisting customers with technical support.
  • Provide technical support to customers related to mobile devices Responsible for the processing of new contracts.
  • Audited markdown, accountability, and transaction discrepancy reports, trained associates and provided technical support
  • Provided superior technical support and troubleshooting for consumers with phones or mobile application issues.
  • Provided front-line technical support earning solid reputation for strategically solving complex issues with exemplary customer satisfaction and technical capabilities.

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42. Apple

low Demand
Here's how Apple is used in Lead Retail Consultant jobs:
  • Advocated the Apple brand as an Apple Master and seeded with the newest Apple devices.
  • Supported Multiple Hardware types, PC, Apple.
  • Awarded the Apple Master advocate for the store, which included monthly trainings at the Apple Campus.
  • Triaged and performed minor repairs on Android, Windows & Apple based phones.
  • Realigned store team with Apple service expectations, improving customer satisfaction in sales/technical services.
  • Acquired knowledge of all roles in Apple stores to understand what inspires, recruits, leads and develops our internal talent.

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43. Cell Phones

low Demand
Here's how Cell Phones is used in Lead Retail Consultant jobs:
  • Lead in selling cell phones, services, and accessories to customers.
  • Service and fix broken cell phones per sprint guidelines.
  • Trouble shooting tech issues on all cell phones.
  • Activated cell phones and processed technology sales
  • Entered and tracked all inventory including cell phones, PDAS and all accessories in SAP system.
  • Provide Technical support for cell phones, laptops, and wireless cards.

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44. Audit Compliance

low Demand
Here's how Audit Compliance is used in Lead Retail Consultant jobs:
  • Revised current audit compliance checklist, and shifted it to be more efficient and accurate for that particular location.
  • Closed out cash machine and ensured all paperwork was in order for audit compliance.
  • Manage store employees coaching them on performance, company procedures and audit compliance.
  • Educate and train new staff on selling techniques, products and audit compliance.
  • Support store manager with daily store operations, meeting audit compliance.
  • Generate reports detailing trending sales, inventory and audit compliance.

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45. Retail Outlets

low Demand
Here's how Retail Outlets is used in Lead Retail Consultant jobs:
  • Provide consulting expertise to independently held retail outlets.
  • Ensured all retail outlets were kept clean and built creative displays to attract customers.
  • Supervised other retail outlets and employees (Starbucks & Seattle's Best).

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46. Store Appearance

low Demand
Here's how Store Appearance is used in Lead Retail Consultant jobs:
  • Assisted inventory specialist with inventory counts as needed and maintained store appearance.
  • Monitored and maintained overall store appearance and housekeeping to company standards.
  • Maintained store appearance, assisted with budget and expense management, and assisted with staff recruitment, training, and scheduling.
  • Enhanced store appearance through successful merchandising and planogram implementation.
  • Maintained a well-organized, clean and neat store appearance through appropriate housekeeping activities, including backroom maintenance and organization.
  • Managed in-store appearance standards and fully stocked and organized all merchandise and ancillary production materials as necessary.

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47. New Customer Sales

low Demand
Here's how New Customer Sales is used in Lead Retail Consultant jobs:
  • Achieve sales goal and service performance through new customer sales.
  • Achieve sale goals and service performance requirements through new customer sales, sales of accessories and features.

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48. Sure Customers

low Demand
Here's how Sure Customers is used in Lead Retail Consultant jobs:
  • Conducted Ready Now lessons to ensure customers knew how to operate their device(s).
  • Schedule accordingly to ensure customers needs are always met Front and back office Consistent achievement of 120-130% sales goal attainment.

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49. Day-To-Day Operations

low Demand
Here's how Day-To-Day Operations is used in Lead Retail Consultant jobs:
  • Developed and attained customer experience and sales objectives for store Trained new employees on day-to-day operations
  • Directed and supervised employees in day-to-day operations.
  • Contributed to the day-to-day operations of store, and executed directions of store manager while in management training.
  • Assist the store manager in day-to-day operations, store opening and closing, and customer escalations.
  • Performed day-to-day operations to include; recruiting, training, supervising, and employee evaluations.
  • Handled the oversight of the day-to-day operations of both restaurants.

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20 Most Common Skill for a Lead Retail Consultant

Customer Service34%
Sales Floor11.5%
Retail Store9.2%
Sales Goals8.1%
Retail Consultants5.2%
Customer Escalations4.5%
Builds Customer Relationships3.3%
Sales Reps2.7%

Typical Skill-Sets Required For A Lead Retail Consultant

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
26.7%
26.7%
2
2
Sales Floor
Sales Floor
9.1%
9.1%
3
3
Retail Store
Retail Store
7.2%
7.2%
4
4
Sales Goals
Sales Goals
6.4%
6.4%
5
5
Retail Consultants
Retail Consultants
4.1%
4.1%
6
6
Customer Escalations
Customer Escalations
3.6%
3.6%
7
7
Builds Customer Relationships
Builds Customer Relationships
2.6%
2.6%
8
8
Sales Reps
Sales Reps
2.1%
2.1%
9
9
Store Opening
Store Opening
2%
2%
10
10
Inventory Control
Inventory Control
1.7%
1.7%
11
11
New Accounts
New Accounts
1.6%
1.6%
12
12
Product Knowledge
Product Knowledge
1.5%
1.5%
13
13
Cycle Counts
Cycle Counts
1.5%
1.5%
14
14
Activations Process
Activations Process
1.3%
1.3%
15
15
Company Policies
Company Policies
1.3%
1.3%
16
16
Daily Operations
Daily Operations
1.3%
1.3%
17
17
Bank Deposits
Bank Deposits
1.3%
1.3%
18
18
POS
POS
1.2%
1.2%
19
19
Company Products
Company Products
1.2%
1.2%
20
20
Customer Complaints
Customer Complaints
1.1%
1.1%
21
21
New Customer Prospects
New Customer Prospects
1.1%
1.1%
22
22
Total Sales Solution
Total Sales Solution
1%
1%
23
23
Improves Customer Loyalty
Improves Customer Loyalty
1%
1%
24
24
Product Expertise
Product Expertise
1%
1%
25
25
Inventory Management
Inventory Management
1%
1%
26
26
Service Plans
Service Plans
1%
1%
27
27
Customer Billing
Customer Billing
0.9%
0.9%
28
28
Account Issues
Account Issues
0.9%
0.9%
29
29
Sales Consultants
Sales Consultants
0.9%
0.9%
30
30
Accessory Sales
Accessory Sales
0.8%
0.8%
31
31
New Programs
New Programs
0.8%
0.8%
32
32
Customer Accounts
Customer Accounts
0.8%
0.8%
33
33
Customer Base
Customer Base
0.8%
0.8%
34
34
Walk-In Customers
Walk-In Customers
0.8%
0.8%
35
35
Key Performance Objectives
Key Performance Objectives
0.8%
0.8%
36
36
Monthly Basis
Monthly Basis
0.7%
0.7%
37
37
Wireless Needs
Wireless Needs
0.7%
0.7%
38
38
Action Plans
Action Plans
0.6%
0.6%
39
39
Store Leadership
Store Leadership
0.6%
0.6%
40
40
Right Solutions
Right Solutions
0.6%
0.6%
41
41
Technical Support
Technical Support
0.6%
0.6%
42
42
Apple
Apple
0.6%
0.6%
43
43
Cell Phones
Cell Phones
0.6%
0.6%
44
44
Audit Compliance
Audit Compliance
0.5%
0.5%
45
45
Retail Outlets
Retail Outlets
0.5%
0.5%
46
46
Store Appearance
Store Appearance
0.5%
0.5%
47
47
New Customer Sales
New Customer Sales
0.5%
0.5%
48
48
Sure Customers
Sure Customers
0.5%
0.5%
49
49
Day-To-Day Operations
Day-To-Day Operations
0.5%
0.5%

23,133 Lead Retail Consultant Jobs

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