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Lead server skills for your resume and career
15 lead server skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Praised for quality and timeliness of Manager reports, attention to detail, exemplary customer service delivery and team-player attitude.
- Recognized as an efficient leader and a team player whom effectively motivates personnel to provide superior customer service.
2. New Servers
- Assist management with shift/Trained new servers to assure proficiency with menu items/Implemented how to use equipment and utilize
- Managed all aspects of training new servers and assured ultimate customer satisfaction in a fast-paced environment.
3. Fine Dining
- Full fine dining etiquette to fulfill guest satisfaction Handling complaints and/or soliciting management assistance as needed.
- Managed fine dining servers to ensure smooth dining operations while providing professional service.
4. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Performed POS and other financial responsibilities accurately and promptly.
- Trained newly hired employees for correct facility procedures, safety codes, proper use of POS system, and menu items.
5. Food Service
The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.
- Monitored and enforced all regulatory guidelines for the food service industry.
- Train new waiters and floor staff Effectively communicated with kitchen staff regarding customer requests Trained in liquor, wine and food service
6. Guest Satisfaction
- Anticipated expectations and addressed complaints with kitchen staff and management promptly to ensure guest satisfaction.
- Developed and implemented efficient serving techniques resulting in increased guest satisfaction.
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- Operated computer/cash register, assisted kitchen staff with food preparation; performed duties as supervisor when necessary.
- Monitor food preparation and serving techniques to ensure proper preparation procedures are followed.
8. Alcoholic Beverages
- Checked patrons' identification to ensure proper age requirements for the consumption of alcoholic beverages.
- Ensured that customers meet minimum age requirements for consumption of alcoholic beverages.
9. Beverage Orders
Beverage orders mean placing an order for any kind of beverage such as water, wine, beer, cold drinks, cocktails, juices, and so on. Taking the correct beverage order is crucial for the service providers of beverages as it is necessary for customer satisfaction. A beverage order involve the kind of drink, the quantity of drinks, and any specific modifications that the customer wants.
- Receive food and beverage orders and deliver accordingly while utilizing proper service techniques.
- Completed food and beverage orders when needed/ ensured proper inventory was maintained.
10. Beverage Service
- Followed corporate standards on food handling and alcoholic beverage service.
- Demonstrated ability to provide guests with genuine hospitality and to deliver excellent food and beverage service to guests.
11. Bartending
- Bar Management: Responsibilities include ordering/inventory as well as bartending.
- Assisted in organizing competitive bartending events.
12. Windows
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
- Perform requested upgrades and reconfiguration tasks on Windows servers.
- Maintain Microsoft windows based computer system.
13. Pleasant Dining
- Fast pace environment with managing co-workers and interacting with guest to ensure they have a pleasant dining experience.
- Provided the customers with a pleasant dining experience and proactive customer service to approximately 200 guest per shift.
14. Food Orders
- Delivered exceptional customer service by obtaining, entering and ensuring accurate and timely preparation of food orders.
- Noted and memorized customers food orders and entered orders into computers.
15. Customer Complaints
- Assisted manager in daily operations dealing with customer complaints creating alternative solutions and problem-solving as needed.
- Resolved customer complaints when necessary, the overwhelming percentage of which resulted in complete customer satisfaction.
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List of lead server skills to add to your resume
The most important skills for a lead server resume and required skills for a lead server to have include:
- Customer Service
- New Servers
- Fine Dining
- POS
- Food Service
- Guest Satisfaction
- Food Preparation
- Alcoholic Beverages
- Beverage Orders
- Beverage Service
- Bartending
- Windows
- Pleasant Dining
- Food Orders
- Customer Complaints
- Safety Procedures
- Computer System
- Allergies
- Drink Orders
- Excellent Guest
- Quality Customer Service
- Wine Knowledge
- Private Parties
- FOH
- Upselling
- Repeat Business
- Customer Satisfaction
- Customer Orders
- Menu Selections
- Micros
- Leadership
- Exceptional Guest
- Guest Complaints
- Financial Transactions
- Inventory Control
- To-Go Orders
- Product Knowledge
- Dinner Service
- Menu Knowledge
- Customer Inquiries
- Customer Relations
- Cash Drawers
- Private Events
- Sanitation Policies
- VIP
- Enjoyable Dining
- Exceptional Dining
- Genuine Hospitality
- La Carte
- BOH
Updated January 8, 2025
