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Become A Lead Specialist Technician

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Working As A Lead Specialist Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $105,000

    Average Salary

What Does A Lead Specialist Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Lead Specialist Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Lead Specialist Technician Career Paths

Lead Specialist Technician
Project Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Project Manager
Information Technology Director
10 Yearsyrs
Project Manager Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Supervisor Manager
Information Technology Manager
7 Yearsyrs
Supervisor Manager Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Supervisor Vice President Chief Information Officer
Chief Technology Officer
11 Yearsyrs
Team Leader Lead Technician
Technical Manager
7 Yearsyrs
Team Leader Manager Information Technology Project Manager
Service Delivery Manager
10 Yearsyrs
Team Leader Project Leader Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Senior Consultant Information Technology Manager
Information Technology Technical Services Manager
9 Yearsyrs
Senior Consultant Information Technology Manager Service Delivery Manager
Delivery Manager
7 Yearsyrs
Senior Consultant Subject Matter Expert Senior Business Analyst
Implementation Manager
8 Yearsyrs
Assistant Manager Warehouse Manager Quality Control Manager
Technical Services Manager
7 Yearsyrs
Assistant Manager Warehouse Manager Material Manager
Systems Manager
6 Yearsyrs
Assistant Manager Support Manager Help Desk Manager
Service Desk Manager
7 Yearsyrs
Lead Administrator Administrative Supervisor Support Supervisor
Information Systems Manager
6 Yearsyrs
Project Leader Senior Systems Engineer Senior System Administrator
Systems Administrator Lead
7 Yearsyrs
Project Leader Senior Technician Specialist Senior System Administrator
Information Technology Systems Manager
8 Yearsyrs
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Do you work as a Lead Specialist Technician?

Help others decide if this is a good career for them

Average Length of Employment
Lead Technician 3.3 years
Top Careers Before Lead Specialist Technician
Specialist 8.7%
Consultant 4.5%
Programmer 4.2%
Technician 3.6%
Developer 3.0%
Top Careers After Lead Specialist Technician
Specialist 6.1%
Supervisor 4.5%
Consultant 4.1%
Technician 3.7%

Do you work as a Lead Specialist Technician?

Average Yearly Salary
$105,000
View Detailed Salary Report
$80,000
Min 10%
$105,000
Median 50%
$105,000
Median 50%
$105,000
Median 50%
$105,000
Median 50%
$105,000
Median 50%
$105,000
Median 50%
$105,000
Median 50%
$138,000
Max 90%
Best Paying Company
Openlink Financial
Highest Paying City
Los Angeles, CA
Highest Paying State
California
Avg Experience Level
3.8 years
How much does a Lead Specialist Technician make at top companies?
The national average salary for a Lead Specialist Technician in the United States is $106,022 per year or $51 per hour. Those in the bottom 10 percent make under $80,000 a year, and the top 10 percent make over $139,000.

Real Lead Specialist Technician Salaries

Job Title Company Location Start Date Salary
Specialist Leader, Tech, Info Mgmt, Enterprise Data Mgmt/Master Data Mgmt Deloitte Consulting LLP Costa Mesa, CA Oct 02, 2016 $171,497 -
$236,000
Specialist Leader, Tech, Info Mgmt, Business Intelligence/Data Warehousing Deloitte Consulting LLP Boston, MA May 04, 2016 $169,833 -
$236,000
Specialist Leader, Tech, Info Mgmt, Business Intel/Data Warehousing Deloitte Consulting LLP Atlanta, GA Mar 03, 2016 $150,000 -
$236,000
SR. Lead Specialist, Sales Technical Operations Google Inc. Mountain View, CA Jul 01, 2013 $137,700
Technical Lead Specialist Openlink Financial LLC Uniondale, NY Dec 11, 2016 $132,303
Lead JDE Technical Specialist Dairyland USA Corporation Ridgefield, CT May 09, 2016 $130,000
Lead Technical Specialist-Satellite Payloads Singapore Telecom USA, Inc. Palo Alto, CA Jun 27, 2011 $130,000
Lead Technical Specialist-Satellite Payloads Singapore Telecom USA, Inc. Palo Alto, CA Jun 28, 2013 $130,000
Lead Technical Specialist-Satellite Payloads Singapore Telecom USA, Inc. Palo Alto, CA Mar 25, 2011 $130,000
Lead Technical Specialist Thomson Reuters (Markets) LLC New York, NY Nov 09, 2016 $123,807
Lead Specialist-Technical Services (Lead SYS Spec) Verizon Business Network Services, Inc. Woodbury, NY Nov 16, 2013 $123,003
Lead Specialist-Technical Services (Senior Engineer) Verizon Business Network Services Inc. Plymouth, MN Apr 23, 2015 $122,619
API Specialist-Tech Lead Tullett Prebon (Americas) Holdings Inc. Jersey City, NJ Feb 05, 2016 $120,224
Lead Technical Specialist Thomson Reuters (Markets) LLC San Francisco, CA Oct 09, 2016 $120,011
API Specialist-Tech Lead Tullett Prebon (Americas) Holdings Inc. Jersey City, NJ Nov 08, 2016 $110,000
API Specialist-Tech Lead Tullett Prebon (Americas) Holdings Inc. Jersey City, NJ Dec 01, 2014 $110,000
Lead Specialist IT Business Systems Continental Automotive Systems, Inc. Deer Park, IL Jun 04, 2011 $108,730
Lead Specialist IT Business Systems Continental Automotive Systems, Inc. Morganton, NC Jun 04, 2011 $108,730
Lead Specialist, IT Celgene Corporation Phoenix, AZ Jun 13, 2016 $106,000
BTS Technical Lead/Specialist Consumers Energy Company Jackson, MI Feb 15, 2013 $103,080
Lead Technical Specialist Connexions Loyalty, Inc. Richmond, VA Jul 25, 2014 $102,700 -
$123,280
Lead Technical Specialist United Parcel Service General Services Co.(Ups) Paramus, NJ Dec 27, 2011 $101,880
Lead Technical Specialist Affinion Loyalty Group, Inc. Richmond, VA Jan 10, 2011 $92,394 -
$111,435
Lead Technical Specialist Data, Inc. Montvale, NJ Jun 17, 2015 $92,000 -
$140,000
Lead Technical Specialist Data, Inc. Montvale, NJ Jan 21, 2016 $92,000 -
$140,000
Lead Technical Specialist Data, Inc. Montvale, NJ Jul 17, 2014 $92,000 -
$110,000
Lead Technical Specialist Ascena Retail Group Pataskala, OH Dec 15, 2014 $91,000 -
$147,900
Lead Technical Specialist Connexions Loyalty, Inc. Glen Allen, VA Jan 04, 2016 $89,461
Lead Technical Specialist Kaygen, Inc. Glendale, CA Apr 15, 2013 $89,000
Lead Technical Specialist Connexions Loyalty, Inc. Richmond, VA Jan 02, 2014 $88,837 -
$123,280

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Top Skills for A Lead Specialist Technician

  1. Customer Service
  2. PCS
  3. Desktop
You can check out examples of real life uses of top skills on resumes here:
  • Lead technician and device specialist in a dynamic customer service oriented position with Verizon Wireless.
  • Implemented e-mail and word processing tools linking together PCs for inter-departmental server and corporate network.
  • Provide desktop hardware installation and configuration wired/wireless networks.
  • Maintain the application used to create trouble tickets, customer issue resolution logs, and asset management issues as they occur.
  • Develop stored procedures, functions, triggers using SQL and T-SQL in SQL Server 2008 for fetching data and binding.

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Top 10 Best States for Lead Specialist Technicians

  1. District of Columbia
  2. Massachusetts
  3. New Jersey
  4. Alaska
  5. Colorado
  6. Minnesota
  7. Connecticut
  8. Virginia
  9. Delaware
  10. North Dakota
  • (475 jobs)
  • (1,376 jobs)
  • (1,284 jobs)
  • (125 jobs)
  • (992 jobs)
  • (1,009 jobs)
  • (511 jobs)
  • (1,993 jobs)
  • (129 jobs)
  • (156 jobs)

Lead Specialist Technician Demographics

Gender

Male

71.5%

Female

20.4%

Unknown

8.1%
Ethnicity

White

58.7%

Hispanic or Latino

14.1%

Black or African American

12.7%

Asian

10.0%

Unknown

4.5%
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Foreign Languages Spoken

Spanish

100.0%

Lead Specialist Technician Education

Schools

University of Phoenix

16.7%

Wayne State University

5.6%

University of Maryland - University College

5.6%

Strayer University

5.6%

Davenport University

5.6%

University of Wisconsin - Whitewater

4.2%

Western Governors University

4.2%

Columbia College Chicago

4.2%

Southern Connecticut State University

4.2%

American InterContinental University

4.2%

University of Texas at El Paso

4.2%

Colorado Technical University

4.2%

Austin Community College

4.2%

Michigan State University

4.2%

More Tech Institute

4.2%

Weber State University

4.2%

Ball State University

4.2%

Monroe College

4.2%

The Academy

4.2%

Cornerstone University

2.8%
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Majors

Business

20.5%

Computer Science

11.4%

Electrical Engineering

10.2%

Information Technology

8.7%

Computer Information Systems

8.4%

Management

4.5%

Electrical Engineering Technology

3.9%

Project Management

3.6%

Criminal Justice

3.3%

Psychology

3.3%

Computer Applications

3.0%

Management Information Systems

2.7%

Communication

2.4%

Mechanical Engineering

2.4%

Finance

2.1%

Information Systems

2.1%

Computer Engineering

1.8%

Environmental Control Technologies/Technicians

1.8%

Computer Networking

1.8%

Computer Systems Security

1.8%
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Degrees

Bachelors

39.3%

Other

21.7%

Masters

17.8%

Associate

15.5%

Certificate

3.3%

Diploma

1.2%

Doctorate

1.0%

License

0.2%
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