Lead supervisor job description
Updated March 14, 2024
14 min read
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Example lead supervisor requirements on a job description
Lead supervisor requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in lead supervisor job postings.
Sample lead supervisor requirements
- Bachelor’s degree in relevant field.
- 5+ years of experience in a supervisory role.
- Proven record of successful project management.
- Strong knowledge of industry regulations.
- Excellent communication skills.
Sample required lead supervisor soft skills
- Ability to delegate tasks effectively.
- Ability to resolve conflicts efficiently.
- Ability to motivate team members.
- Strong problem-solving skills.
- Ability to work under pressure.
Lead supervisor job description example 1
Party City lead supervisor job description
COME JOIN THE PARTY
At PCHI, we create joy for our customers by making it easy to create unforgettable memories. We are Customer Obsessed. Our Team Leads lead by example and possess the energy and enthusiasm to match our customers excitement while providing an exceptional shopping experience. We are knowledgeable about our products and services because we have the broadest and best selection of party goods in the industry. We ensure we are in-stock and easy to shop. We inspire our customers with exciting concepts, themes, ideas and provide everything they need to bring their party to life.
At PCHI, our promise is Customer First, People Matter, It Can Be Done and Celebrate! We live our brand every day and love to party!
ARE YOU CUSTOMER OBSESSED?
* You are responsible for executing best in class sales and service strategies.
* Team Leads reinforce exceptional customer service behaviors delivered by the store team through accountability, reinforcement, recognition, and praise.
* Teams Leads provide value to our guest by delivering a customer friendly in-store and curbside shopping experience
* You will leverage technology to enhance the customer service experience for our internal and external customers.
* You will cultivate an "It can be done" attitude with your team when it comes to overcoming obstacles and bringing joy to our customers.
* Team Leads are responsible for helping deliver on sales, profit, and service targets, as well as delivering on all key Omni strategies and metrics
WHAT DO YOU BRING TO THE PARTY?
* Do you possess prior retail management experience?
* Can you lead a team in a dynamic and fast-paced environment?
* Are you obsessed with ensuring that your customers are beyond satisfied?
* Are you adaptable and able to manage change daily through your team?
* Do you possess strong communication skills and the ability to build relationships with your staff and customers?
RESULTS MATTER!
* Team Leads will master all OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others.
* You will manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.
* You will assist the Store Team Leader with team onboarding and learning.
* You will continuously direct and coach store team members.
* You will support the Store Team Leader in holding associates accountable to expectations.
* Team Leads are expected to work a schedule that aligns to customer and business needs.
* Team leads are responsible for creating an environment that promotes associate engagement and retention.
* As part of the Leader on Duty (LOD) team, you are responsible for other various processes and procedures to ensure an efficiently operating store.
PARTY PERKS AND REWARDS
* Comprehensive Benefit Plan
* 401(K) Program
* Tuition Reimbursement
* Competitive salary
* Fun working environment
* Generous associate discount
* Lifestyle benefits
Job Requirements
PHYSICAL REQUIREMENTS
* The replenishment process will require you to lift, push and pull up to 25lbs daily.
* Cleaning, store recovery, setting plan-o-grams and endcap maintenance is required.
* Climbing ladders is required to re-stock and obtain merchandise for our customers.
* Ringing transactions on a register is required.
* Utilization of our helium system to fulfill customer orders is required.
At PCHI, we create joy for our customers by making it easy to create unforgettable memories. We are Customer Obsessed. Our Team Leads lead by example and possess the energy and enthusiasm to match our customers excitement while providing an exceptional shopping experience. We are knowledgeable about our products and services because we have the broadest and best selection of party goods in the industry. We ensure we are in-stock and easy to shop. We inspire our customers with exciting concepts, themes, ideas and provide everything they need to bring their party to life.
At PCHI, our promise is Customer First, People Matter, It Can Be Done and Celebrate! We live our brand every day and love to party!
ARE YOU CUSTOMER OBSESSED?
* You are responsible for executing best in class sales and service strategies.
* Team Leads reinforce exceptional customer service behaviors delivered by the store team through accountability, reinforcement, recognition, and praise.
* Teams Leads provide value to our guest by delivering a customer friendly in-store and curbside shopping experience
* You will leverage technology to enhance the customer service experience for our internal and external customers.
* You will cultivate an "It can be done" attitude with your team when it comes to overcoming obstacles and bringing joy to our customers.
* Team Leads are responsible for helping deliver on sales, profit, and service targets, as well as delivering on all key Omni strategies and metrics
WHAT DO YOU BRING TO THE PARTY?
* Do you possess prior retail management experience?
* Can you lead a team in a dynamic and fast-paced environment?
* Are you obsessed with ensuring that your customers are beyond satisfied?
* Are you adaptable and able to manage change daily through your team?
* Do you possess strong communication skills and the ability to build relationships with your staff and customers?
RESULTS MATTER!
* Team Leads will master all OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others.
* You will manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.
* You will assist the Store Team Leader with team onboarding and learning.
* You will continuously direct and coach store team members.
* You will support the Store Team Leader in holding associates accountable to expectations.
* Team Leads are expected to work a schedule that aligns to customer and business needs.
* Team leads are responsible for creating an environment that promotes associate engagement and retention.
* As part of the Leader on Duty (LOD) team, you are responsible for other various processes and procedures to ensure an efficiently operating store.
PARTY PERKS AND REWARDS
* Comprehensive Benefit Plan
* 401(K) Program
* Tuition Reimbursement
* Competitive salary
* Fun working environment
* Generous associate discount
* Lifestyle benefits
Job Requirements
PHYSICAL REQUIREMENTS
* The replenishment process will require you to lift, push and pull up to 25lbs daily.
* Cleaning, store recovery, setting plan-o-grams and endcap maintenance is required.
* Climbing ladders is required to re-stock and obtain merchandise for our customers.
* Ringing transactions on a register is required.
* Utilization of our helium system to fulfill customer orders is required.
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Lead supervisor job description example 2
The Salvation Army lead supervisor job description
Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary
The Housing Navigation lead is responsible for providing assistance and support to homeless individuals and veterans at the Watts-A Bridge Home Program and also RRP Recovery Re-housing Program. Some duties will be in the field and will often involve transporting clients to view units. Position is based at the Watts-a Bridge Home shelter and is part of 2 LAHSA Grants - (Watts - A Bridge Home & RRP Recovery Re-Housing). Position also involves supervision of RRP Staff.)
Essential Functions
+ Conduct assessment of client history, strengths, academic abilities, psychosocial development, and independent living skills.
+ Work with case management team to ensure participants have the necessary items to secure housing (e.g. valid identification, income verification, bank statements). Assist in the development and encourage adherence to a personal budget.
+ Conduct CES survey and housing assessment to determine appropriate permanent housing intervention and service needs. Navigate persons to permanent housing placement or programs that will assist with safe and stable housing.
+ Must enter all data in HMIS and ensure all staff entries are accurate and up to date.
+ Work with an interdisciplinary team to develop residents individualized Housing plan.
+ Attend weekly meeting sessions with assigned clients at Watts a Bridge Home program.
+ Work collaboratively with Landlords, Housing Authorities, EHV Section 8, and other community agencies.
+ Attend monthly SPA meetings, as well as other community meetings on a monthly basis.
+ Evaluate, record and report resident's progress in a timely, thorough, and professional manner.
+ Meet with Watts Case management team to go over client Housing updates. (EHV Progress Updates).
+ Conduct Bi-weekly supervision meetings with RRP Staff and ensure all goals of the program are being met.
+ Act as a Liaison with LAHSA, knowledge of HMIS, and other public and private community resources, with the goal being permanent housing. (Watts-a Bridge Home & RRP Recovery Re-Housing).
+ Attend staff meetings and all mandatory in-service trainings.
+ In the absence of Program manager, reports directly to the Director.
+ Other duties as assigned by Program Manager or Director.
Working Conditions
Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Ability to be able to lift up to 10lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate computer, fax, and telephone.
Minimum Qualifications
+ BA/BS degree in Social work or related area of study and 1 year work experience with low-income and/or homeless populations.
+ OR high school diploma with 2-3 years of experience providing direct housing services to individuals experiencing homelessness.
+ Knowledge homeless population, and available resources.
+ If in recovery, must have 2 years of sobriety.
+ Understand and support the mission of The Salvation Army.
+ Must obtain CPR and First Aid certification prior to employment.
+ TB-cleared prior to hire.
Skills, Knowledge & Abilities
+ Driving Test, clean MVR check.
+ Knowledge of HMIS preferred.
+ Proficient in Microsoft Office applications, and ability to type 45 wpm. Basic math skills.
+ Ability to actively listen and take genuine interest in helping homeless individuals to address and reduce barriers to independence.
+ Excellent time management and communication skills, both verbal and written. Professional telephone etiquette.
+ Meet deadlines, work with attention to detail.
+ Strong interpersonal skills with both clients and staff in a professional, respectful manner.
Qualifications
Skills
Required
+ CPR/AED: Advanced
Education
Preferred
+ High School or Equivalent or better
+ Bachelors or better in Social Work
Licenses & Certifications
Required
+ TB cleared certificate
Experience
Required
+ 2-3 years: Experience providing direct housing services to individuals experiencing homelessness with a High School Diploma or Equivalent.
+ 1 year: Minimum work experience with low-income and/or homeless population with a BA/BS Degree in Social Work or Related Area.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary
The Housing Navigation lead is responsible for providing assistance and support to homeless individuals and veterans at the Watts-A Bridge Home Program and also RRP Recovery Re-housing Program. Some duties will be in the field and will often involve transporting clients to view units. Position is based at the Watts-a Bridge Home shelter and is part of 2 LAHSA Grants - (Watts - A Bridge Home & RRP Recovery Re-Housing). Position also involves supervision of RRP Staff.)
Essential Functions
+ Conduct assessment of client history, strengths, academic abilities, psychosocial development, and independent living skills.
+ Work with case management team to ensure participants have the necessary items to secure housing (e.g. valid identification, income verification, bank statements). Assist in the development and encourage adherence to a personal budget.
+ Conduct CES survey and housing assessment to determine appropriate permanent housing intervention and service needs. Navigate persons to permanent housing placement or programs that will assist with safe and stable housing.
+ Must enter all data in HMIS and ensure all staff entries are accurate and up to date.
+ Work with an interdisciplinary team to develop residents individualized Housing plan.
+ Attend weekly meeting sessions with assigned clients at Watts a Bridge Home program.
+ Work collaboratively with Landlords, Housing Authorities, EHV Section 8, and other community agencies.
+ Attend monthly SPA meetings, as well as other community meetings on a monthly basis.
+ Evaluate, record and report resident's progress in a timely, thorough, and professional manner.
+ Meet with Watts Case management team to go over client Housing updates. (EHV Progress Updates).
+ Conduct Bi-weekly supervision meetings with RRP Staff and ensure all goals of the program are being met.
+ Act as a Liaison with LAHSA, knowledge of HMIS, and other public and private community resources, with the goal being permanent housing. (Watts-a Bridge Home & RRP Recovery Re-Housing).
+ Attend staff meetings and all mandatory in-service trainings.
+ In the absence of Program manager, reports directly to the Director.
+ Other duties as assigned by Program Manager or Director.
Working Conditions
Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Ability to be able to lift up to 10lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate computer, fax, and telephone.
Minimum Qualifications
+ BA/BS degree in Social work or related area of study and 1 year work experience with low-income and/or homeless populations.
+ OR high school diploma with 2-3 years of experience providing direct housing services to individuals experiencing homelessness.
+ Knowledge homeless population, and available resources.
+ If in recovery, must have 2 years of sobriety.
+ Understand and support the mission of The Salvation Army.
+ Must obtain CPR and First Aid certification prior to employment.
+ TB-cleared prior to hire.
Skills, Knowledge & Abilities
+ Driving Test, clean MVR check.
+ Knowledge of HMIS preferred.
+ Proficient in Microsoft Office applications, and ability to type 45 wpm. Basic math skills.
+ Ability to actively listen and take genuine interest in helping homeless individuals to address and reduce barriers to independence.
+ Excellent time management and communication skills, both verbal and written. Professional telephone etiquette.
+ Meet deadlines, work with attention to detail.
+ Strong interpersonal skills with both clients and staff in a professional, respectful manner.
Qualifications
Skills
Required
+ CPR/AED: Advanced
Education
Preferred
+ High School or Equivalent or better
+ Bachelors or better in Social Work
Licenses & Certifications
Required
+ TB cleared certificate
Experience
Required
+ 2-3 years: Experience providing direct housing services to individuals experiencing homelessness with a High School Diploma or Equivalent.
+ 1 year: Minimum work experience with low-income and/or homeless population with a BA/BS Degree in Social Work or Related Area.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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Lead supervisor job description example 3
Tapestry Salon & Day Spa lead supervisor job description
Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
Coach is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.
Lead Supervisor Job Description
The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our Company's business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.
SALES:
* Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
* Endorses, models and develops team to deliver Coach's Selling and Service expectations
* Enforces sales strategies, initiatives and growth across all categories
* Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and
personal selling techniques to contribute to overall store and financial results
* Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven,
including through team selling and selling to multiple customers
* Productivity Management: holds sales team accountable for personal sales
* Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s);
monitoring process over time to achieve business goals and objectives
* Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to
deliver business results
* Creates positive impressions with store team and customers by bringing best self to work through business
attire consistent with Coach's Guide to Style
* Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events,
local associations, mall initiatives)
* Sensitive to customer and team needs and tailors approach by reading cues
* Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or
District Manager as appropriate
* Develops both self and individual product knowledge skills and remains aware of current collections
* Understands the positive sales impact staffing has on the business and recruits accordingly
* Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize
Company tools; delegates and empowers others and encourages individual growth
* Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and
performance development
* Regularly provides feedback to others; coaches performance to a higher standard; provides constructive
feedback to Store Manager(s) and Assistant Store Manager(s)
OPERATIONS:
* Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively
* Demonstrates strong business acumen
* Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a
calm and professional demeanor
* Maintains interior and exterior upkeep of the building with partnership from the corporate office
* Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate
partners, as necessary
* Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures
* Leverages Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals
* Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
* Ensures all daily tasks are completed without negatively impacting service of Coach standards
* Additional Requirements:
Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
* Education: High school diploma or equivalent; college degree preferred.
* Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
* Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Our Competencies for All Employees
* Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
* Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
* Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
* Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
* Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
* Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
* Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
* Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
* Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
Coach is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.
Lead Supervisor Job Description
The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our Company's business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.
SALES:
* Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
* Endorses, models and develops team to deliver Coach's Selling and Service expectations
* Enforces sales strategies, initiatives and growth across all categories
* Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and
personal selling techniques to contribute to overall store and financial results
* Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven,
including through team selling and selling to multiple customers
* Productivity Management: holds sales team accountable for personal sales
* Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s);
monitoring process over time to achieve business goals and objectives
* Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to
deliver business results
* Creates positive impressions with store team and customers by bringing best self to work through business
attire consistent with Coach's Guide to Style
* Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events,
local associations, mall initiatives)
* Sensitive to customer and team needs and tailors approach by reading cues
* Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or
District Manager as appropriate
* Develops both self and individual product knowledge skills and remains aware of current collections
* Understands the positive sales impact staffing has on the business and recruits accordingly
* Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize
Company tools; delegates and empowers others and encourages individual growth
* Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and
performance development
* Regularly provides feedback to others; coaches performance to a higher standard; provides constructive
feedback to Store Manager(s) and Assistant Store Manager(s)
OPERATIONS:
* Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively
* Demonstrates strong business acumen
* Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a
calm and professional demeanor
* Maintains interior and exterior upkeep of the building with partnership from the corporate office
* Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate
partners, as necessary
* Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures
* Leverages Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals
* Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
* Ensures all daily tasks are completed without negatively impacting service of Coach standards
* Additional Requirements:
Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
* Education: High school diploma or equivalent; college degree preferred.
* Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
* Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Our Competencies for All Employees
* Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
* Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
* Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
* Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
* Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
* Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
* Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
* Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
* Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
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Updated March 14, 2024
Updated March 14, 2024