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Lead supervisor skills for your resume and career

Updated January 8, 2025
5 min read
Lead supervisor example skills
Below we've compiled a list of the most critical lead supervisor skills. We ranked the top skills for lead supervisors based on the percentage of resumes they appeared on. For example, 21.7% of lead supervisor resumes contained safety procedures as a skill. Continue reading to find out what skills a lead supervisor needs to be successful in the workplace.

15 lead supervisor skills for your resume and career

1. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how lead supervisors use safety procedures:
  • Implemented airfield safety procedures to ensure safe operating environment for personnel and aircraft operation.
  • Implemented and standardize shipping and receiving safety procedures.

2. PET

Here's how lead supervisors use pet:
  • Understand and maintain operating all fillers of, 1/2 pints, PET fillers to quarts, 1/2 gallon and gallon filler.
  • Provide House and Pet sitting.V.A.

3. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how lead supervisors use payroll:
  • Instituted daily time sheet and accounting reviews reducing errors and almost eliminating after-the-fact payroll and invoicing adjustments.
  • Interpret company policies and government regulations affecting payroll procedures and prepare government reports.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how lead supervisors use customer service:
  • General managerial responsibilities including: scheduling, performance evaluations, and exceptional customer service in a fast-paced, fashion-forward environment.
  • Orchestrated the first Policy-owner Service phone unit of 14 selected representatives to provide improved customer service experience and customer retention.

5. Exceptional Guest

Here's how lead supervisors use exceptional guest:
  • Provided direction to others and exceptional Guest service skills Addressed and resolved a wide variety of concerns and complaints.
  • Contributed to company's Four-star customer satisfaction rating through exceptional guest service.

6. Performance Evaluations

Performance evaluation is a formal and productive process to measure an employee's work and results based on their job responsibilities over a defined period of time and to properly measure an employee's contribution to the workforce and employers and achieve a high level of quality and quantity of work produced. The evaluation also helps employees provide information about deficiencies in job performance and the company's expectations for the future.

Here's how lead supervisors use performance evaluations:
  • Prioritized multiple tasks, participated on continual improvement activities, and executed corrective action and performance evaluations.
  • Score performance evaluations and administer skills assessment testing for candidates being considered for advancement/ promotion opportunities.

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7. Work Scheduling

Here's how lead supervisors use work scheduling:
  • Perform supervisory duties including work scheduling, production scheduling, quality inspection, and employee reviews.
  • Perform daily man loading & work scheduling for department.

8. Direct Reports

Here's how lead supervisors use direct reports:
  • Led daily meeting with direct reports detailing daily goals, setting expectations and conducting motivational activities.
  • Performed quarterly performance reviews for direct reports.

9. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how lead supervisors use cpr:
  • Certified in Basic Plus CPR, AED, and First Aid for Adults by Medic First Aid.
  • Order and supply all First - Aid and CPR equipment for the mall.

10. Preventative Maintenance

Here's how lead supervisors use preventative maintenance:
  • Analyzed failures and developed corrective actions/preventative maintenance to allow 98% availability for 5 Automatic Cranes from start up.
  • Planned supervisor schedule and executed maintenance departmental activities including daily unplanned repairs and weekly preventative maintenance Achievements.

11. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how lead supervisors use quality standards:
  • Updated and maintained department procedures, employee productivity and quality standards.
  • Ensured production activities were performed in compliance with any relevant regulatory standards as well as compliance with Osiris' Quality standards.

12. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how lead supervisors use continuous improvement:
  • Implement creative and dynamic productivity and continuous improvement initiatives to drive increased operational achievement.
  • Enforced a culture of Lean Manufacturing and continuous improvement while providing operational leadership.

13. ISO

Here's how lead supervisors use iso:
  • Project management and completion of the Benchmark ISO certification documentation for Procurement.
  • Implemented ISO procedures for manufacturing area.

14. Corrective Action

Here's how lead supervisors use corrective action:
  • Initiated facility operational reports, investigation and make recommendations for corrective actions regarding customer complaints and claims.
  • Determined appropriate corrective action and identified coaching opportunities in developing agents and creating teams.

15. Inventory Control

Here's how lead supervisors use inventory control:
  • Supervised 28 people receiving unloading picking packing forklift inventory control shipping data entry all warehouse functions
  • Performed inventory control, containment setups, monitor negative air pressure during abatement projects.
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List of lead supervisor skills to add to your resume

Lead supervisor skills

The most important skills for a lead supervisor resume and required skills for a lead supervisor to have include:

  • Safety Procedures
  • PET
  • Payroll
  • Customer Service
  • Exceptional Guest
  • Performance Evaluations
  • Work Scheduling
  • Direct Reports
  • CPR
  • Preventative Maintenance
  • Quality Standards
  • Continuous Improvement
  • ISO
  • Corrective Action
  • Inventory Control
  • Sales Floor
  • POS
  • Safety Standards
  • Disciplinary Actions
  • Leadership
  • Inventory Management
  • Food Preparation
  • Customer Complaints
  • Windows
  • Customer Orders
  • Safety Regulations
  • Incident Reports
  • Sales Associates
  • HR
  • Troubleshoot
  • Performance Reviews
  • Production Schedules
  • Bank Deposits
  • Customer Issues
  • HVAC

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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