How To Become A Lead Support Analyst: What It Is and Career Path

What is a lead support analyst and how to become one

Updated January 8, 2025

3 min read

Quoted expert

Dr. Ariful Azad Ph.D.

There is more than meets the eye when it comes to being a lead support analyst. For example, did you know that they make an average of $56.23 an hour? That's $116,959 a year! Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What general advice would you give to a lead support analyst?

Dr. Ariful Azad Ph.D.

Director of Graduate Studies for the Dept. of Intelligent Systems Engineering, Assistant Professor of Intelligent Systems Engineering, Indiana University Bloomington

Look for a job that you would enjoy doing, even if it takes some time to find such a position. Internships are great to explore various options.

ScoreLead Support AnalystUS Average

Salary

8.0

Avg. Salary $116,959

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.1

Race

American Indian and Alaska Native 0.41%

Asian 13.77%

Black or African American 12.18%

Hispanic or Latino 14.28%

Unknown 5.25%

White 54.12%

Gender

female 29.95%

male 70.05%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.5

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

Key steps to become a lead support analyst

Explore lead support analyst education requirements

Most common lead support analyst degrees

Bachelor's

59.9 %

Associate

21.9 %

Master's

10.9 %

Start to develop specific lead support analyst skills

Skills	Percentages
Technical Support	7.24%
Business Processes	6.41%
CRM	5.56%
Problem Resolution	4.43%
Application Support	4.39%

Complete relevant lead support analyst training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New lead support analysts learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a lead support analyst based on U.S. Bureau of Labor Statistics data and data from real lead support analyst resumes.

Research lead support analyst duties and responsibilities

Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
Work closely with team members and provide technical knowledge and support making it possible to meet the SLA.
Maintain SLA consistently above agree upon level for Richmond headquarters facility.
Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.

Get lead support analyst experience

Generally, it takes 1-2 years to become a lead support analyst. The most common roles before becoming a lead support analyst include support analyst, technical support specialist team lead and help desk analyst.

Prepare your lead support analyst resume

When your background is strong enough, you can start writing your lead support analyst resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a lead support analyst resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable lead support analyst resume templates

Build a professional lead support analyst resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your lead support analyst resume.