Working as a Lead Support Analyst

There is more than meets the eye when it comes to being a lead support analyst. For example, did you know that they make an average of $56.93 an hour? That's $118,416 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Lead Support Analyst Do

There are certain skills that many lead support analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, speaking skills and writing skills.

When it comes to the most important skills required to be a lead support analyst, we found that a lot of resumes listed 9.6% of lead support analysts included business requirements, while 8.3% of resumes included technical support, and 4.5% of resumes included problem resolution. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the lead support analyst job title. But what industry to start with? Most lead support analysts actually find jobs in the finance and energy industries.

How To Become a Lead Support Analyst

If you're interested in becoming a lead support analyst, one of the first things to consider is how much education you need. We've determined that 45.0% of lead support analysts have a bachelor's degree. In terms of higher education levels, we found that 17.2% of lead support analysts have master's degrees. Even though most lead support analysts have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a lead support analyst. When we researched the most common majors for a lead support analyst, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on lead support analyst resumes include master's degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a lead support analyst. In fact, many lead support analyst jobs require experience in a role such as support analyst. Meanwhile, many lead support analysts also have previous career experience in roles such as technical support specialist or help desk analyst.

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Average Salary$118,416
Job Growth Rate10%

Lead Support Analyst Jobs

Lead Support Analyst Career Paths

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Average Salary for a Lead Support Analyst

Lead Support Analysts in America make an average salary of $118,416 per year or $57 per hour. The top 10 percent makes over $134,000 per year, while the bottom 10 percent under $104,000 per year.
Average Salary
$118,416

Best Paying Cities

City
Average Salary

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Associate, Lead Support Analyst
Associate, Lead Support Analyst
Nomura America Services, LLC
Nomura America Services, LLC
07/10/2019
07/10/2019
$120,00007/10/2019
$120,000
Associate, Lead Support Analyst
Associate, Lead Support Analyst
Nomura America Services, LLC
Nomura America Services, LLC
04/24/2019
04/24/2019
$131,00004/24/2019
$131,000
Lead Support Analyst
Lead Support Analyst
Nomura America Services, LLC
Nomura America Services, LLC
04/22/2019
04/22/2019
$135,88604/22/2019
$135,886
Lead Support Analyst
Lead Support Analyst
Nomura America Services, LLC
Nomura America Services, LLC
03/19/2019
03/19/2019
$128,00003/19/2019
$128,000
Apps Support Tech Lead Analyst
Apps Support Tech Lead Analyst
Citibank, N.A.
Citibank, N.A.
03/13/2019
03/13/2019
$132,12503/13/2019
$132,125
See More Recent Salaries

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Lead Support Analyst Demographics

Gender

Male

65.5 %

Female

30.6 %

Unknown

3.9 %
Ethnicity

White

56.8 %

Hispanic or Latino

15.1 %

Black or African American

12.4 %
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Foreign Languages Spoken

Spanish

41.7 %

Portuguese

8.3 %

Chinese

8.3 %
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Lead Support Analyst Education

Schools

Western Governors University

9.7 %

Georgia Institute of Technology -

6.5 %

Pittsburg State University

6.5 %

Strayer University

6.5 %
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Majors

Business

20.2 %

Computer Science

13.4 %

Management Information Systems

8.4 %

Computer Systems Security

8.4 %
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Degrees

Bachelors

45.0 %

Associate

20.5 %

Masters

17.2 %

Certificate

9.3 %
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Entry Level Jobs For Becoming A Lead Support Analyst

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Full Time
Part Time
Internship
Temporary

Top Skills For a Lead Support Analyst

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.6% of lead support analysts listed business requirements on their resume, but soft skills such as analytical skills and speaking skills are important as well.

Best States For a Lead Support Analyst

Some places are better than others when it comes to starting a career as a lead support analyst. The best states for people in this position are Washington, California, Alaska, and Oregon. Lead support analysts make the most in Washington with an average salary of $143,332. Whereas in California and Alaska, they would average $141,300 and $127,399, respectively. While lead support analysts would only make an average of $124,703 in Oregon, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Utah

Total Lead Support Analyst Jobs:
356
Highest 10% Earn:
$155,000
Location Quotient:
1.23
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Alaska

Total Lead Support Analyst Jobs:
74
Highest 10% Earn:
$148,000
Location Quotient:
1.39
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Colorado

Total Lead Support Analyst Jobs:
757
Highest 10% Earn:
$167,000
Location Quotient:
1.11
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Lead Support Analyst Employers

1. Nomura
4.7
Avg. Salary: 
$103,746
Lead Support Analysts Hired: 
15+
2. Great-West Life & Annuity Insurance Co
4.7
Avg. Salary: 
$68,793
Lead Support Analysts Hired: 
14+
3. Microsoft
4.9
Avg. Salary: 
$124,093
Lead Support Analysts Hired: 
13+
4. Marriott International
4.7
Avg. Salary: 
$33,316
Lead Support Analysts Hired: 
8+
5. AT&T
4.7
Avg. Salary: 
$61,738
Lead Support Analysts Hired: 
7+
6. JPMorgan Chase
4.9
Avg. Salary: 
$75,304
Lead Support Analysts Hired: 
7+

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Recently Added Lead Support Analyst Jobs

Updated October 2, 2020