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Job outlook for lead support analysts in the United States
Lead support analyst job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected lead support analyst job growth rate is 10% from 2018-2028.
About 83,100 new jobs for lead support analysts are projected over the next decade.
Lead support analyst salaries have increased 9% for lead support analysts in the last 5 years.
There are over 45,668 lead support analysts currently employed in the United States.
There are 129,034 active lead support analyst job openings in the US.
The average lead support analyst salary is $116,959.
Are lead support analyst jobs in demand?
Lead support analyst job and salary trends over time
Lead support analyst jobs over time
Lead support analyst job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 45,668 | 0.01% |
| 2020 | 61,440 | 0.02% |
| 2019 | 27,209 | 0.01% |
| 2018 | 34,025 | 0.01% |
| 2017 | 33,290 | 0.01% |
Average lead support analyst salary over time
Lead support analyst salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $116,959 | $56.23 | +3.4% |
| 2024 | $113,105 | $54.38 | +2.3% |
| 2023 | $110,545 | $53.15 | +1.5% |
| 2022 | $108,875 | $52.34 | +1.7% |
| 2021 | $107,097 | $51.49 | +1.6% |
Lead support analyst jobs by state
Most common states for lead support analysts
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 409 | 59% |
| 2 | South Dakota | 869,666 | 305 | 35% |
| 3 | Alaska | 739,795 | 210 | 28% |
| 4 | Montana | 1,050,493 | 279 | 27% |
| 5 | New Mexico | 2,088,070 | 553 | 26% |
| 6 | Arkansas | 3,004,279 | 742 | 25% |
| 7 | Nevada | 2,998,039 | 709 | 24% |
| 8 | Nebraska | 1,920,076 | 445 | 23% |
| 9 | Idaho | 1,716,943 | 382 | 22% |
| 10 | Oklahoma | 3,930,864 | 763 | 19% |
| 11 | Kansas | 2,913,123 | 559 | 19% |
| 12 | Missouri | 6,113,532 | 1,088 | 18% |
| 13 | Virginia | 8,470,020 | 1,446 | 17% |
| 14 | Massachusetts | 6,859,819 | 1,137 | 17% |
| 15 | Maryland | 6,052,177 | 1,058 | 17% |
| 16 | California | 39,536,653 | 5,795 | 15% |
| 17 | Utah | 3,101,833 | 454 | 15% |
| 18 | Delaware | 961,939 | 149 | 15% |
| 19 | Vermont | 623,657 | 93 | 15% |
| 20 | South Carolina | 5,024,369 | 724 | 14% |
Most common cities for lead support analysts
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Frankfort | 1 | 4% | $101,278 |
| 2 | Annapolis | 1 | 3% | $129,449 |
| 3 | Dover | 1 | 3% | $136,318 |
| 4 | Juneau | 1 | 3% | $101,823 |
| 5 | Hartford | 1 | 1% | $114,987 |
| 6 | Lansing | 1 | 1% | $114,729 |
| 7 | Little Rock | 1 | 1% | $115,071 |
| 8 | Springfield | 1 | 1% | $118,276 |
| 9 | Atlanta | 2 | 0% | $115,596 |
| 10 | Baton Rouge | 1 | 0% | $115,984 |
| 11 | Boston | 1 | 0% | $125,767 |
| 12 | Des Moines | 1 | 0% | $105,272 |
| 13 | Indianapolis | 1 | 0% | $112,188 |
| 14 | Montgomery | 1 | 0% | $107,650 |
| 15 | Phoenix | 1 | 0% | $112,524 |
| 16 | Sacramento | 1 | 0% | $121,021 |
| 17 | Saint Paul | 1 | 0% | $123,637 |
Lead Support Analyst job outlook: Expert opinions
Our panel of lead support analyst experts
UMass Lowell
University of Washington
University of Southern Maine
Western Kentucky University
John Jay College of Criminal Justice of the City University of New York
University of California, Santa Cruz
Mount St Mary's University
Drexel University
University of New Mexico
Wake Forest University
Brigham Young University - Idaho
Augsburg University
University of Washington
Bakersfield College
Portland State University
University of Colorado at Colorado Springs
University of New Hampshire
Texas A&M University - Kingsville
Northeastern University
Indiana University Bloomington
Michael Ciuchta Ph.D.
Associate Professor, Program Coordinator, Masters of Science in EntrepreneurshipUMass Lowell
Department of Marketing, Entrepreneurship & Innovation
What will help Lead Support Analysts increase their earning potential?
Michael Ciuchta Ph.D.: If all you want is the highest potential starting salary, then you should aim for careers that offer them. But that is a shortsighted way to view things. For example, many careers that have tournament-like pay structures (think entertainment) often have very low starting salaries but the so-called winners enjoy outsized financial gains. If you are thinking about a more traditional career, I think it's important to make sure you are more valuable to your employer than they are to you. This means you have to market yourself, both to your current employer as well as to potential ones. Of course, this approach may not be for everyone and maximizing your salary potential is only one thing you should be considering when assessing job and career opportunities.
What will help Lead Support Analysts increase their earning potential?
Victor Menaldo: Develop oral communication skills that allow you to speak in an articulate manner and organize your thoughts to signal your competence, knowledge, work ethic, and willingness to keep learning and improving.
Tove Rasmussen
LecturerUniversity of Southern Maine
Specialized Sales, Merchandising And Marketing Operations
What Lead Support Analyst skills would you recommend for someone trying to advance their career?
Tove Rasmussen: Tove Rasmussen believes that the skills that will become more important and prevalent in the field in the next 3-5 years are...
What Lead Support Analyst skills would you recommend for someone trying to advance their career?
Timothy Rich PhD: Think about the types of jobs that interest you and the skills necessary for those jobs early. So many students start thinking about post-graduation life spring their senior year, when it should be an incremental process much earlier. Another pieces of advice would be to talk to faculty and alum about your interests, find internship or research opportunities when possible, and try to figure out early your strengths and weaknesses. It's easy for students, especially high performing ones, to not fully consider what their weaknesses are. I encourage students to jot down what they see as their skills too and to share them with others. It helps them to identify what's a common skill versus something that might make them stick out.
Professor Shonna Trinch Ph.D.
ProfessorJohn Jay College of Criminal Justice of the City University of New York
Ethnic, Cultural Minority, Gender, And Group Studies
What general advice would you give to a Lead Support Analyst?
Professor Shonna Trinch Ph.D.: Being able to negotiate a salary is also a skill that students need to learn and one that is rarely taught in college. Students need to be able to ask for more than they are offered, but also take jobs at entry levels, prove themselves and then ask for an increase in pay six months into the job after they have shown that they are doing the work and achieving their goals.
What Lead Support Analyst skills would you recommend for someone trying to advance their career?
Stephanie Lain Ph.D.: I would advise graduates to be open to considering jobs in lots of different fields. The skills acquired through their major- such as problem-solving, critical thinking, and writing- are ones that transfer well to a variety of situations.
What general advice would you give to a Lead Support Analyst?
Sagar Raina D.Sc.: The transition from the academic world to the industry is a significant milestone and may be overwhelming for the beginners. The first and foremost advice I would give is to be “patient”, be “positive” and be “open to learning”. The field of Information Systems consists of the three important components – people, processes, and technology. The graduates beginning their careers should be able to understand and learn about the “people” working in the organization, the “processes” of the organization and the “technology” used by the organization. To accomplish this, work hard, be open to ask questions to the senior colleagues and keep yourself informed about the new trends in Information Systems sector.
What Lead Support Analyst skills would you recommend for someone trying to advance their career?
Mark Stehr PhD: At the start of your career, it's very important to land a role where you learn a lot and find good mentors. The additional skills will pay dividends as your career progresses.
Dr. Maggie Siebert Ph.D.
Epidemiologist, NMDOHUniversity of New Mexico
Health/Medical Preparatory Programs
What will help Lead Support Analysts increase their earning potential?
Dr. Maggie Siebert Ph.D.: Programming languages for reporting, querying, and optimizing/automating
What Lead Support Analyst skills would you recommend for someone trying to advance their career?
Dr. Mark Evans: Don't stop learning. Treat your first job like more graduate school. Learn everything you can.
Michael McLaughlin
FacultyBrigham Young University - Idaho
Department of Computer Information Technology
What skills stand out on Lead Support Analyst resumes?
Michael McLaughlin: The ability to solve unstructured problems.
George Dierberger
MBA Director, Associate ProfessorAugsburg University
Business Administration
What are the biggest trends we'll see in the Lead Support Analyst job market given the pandemic?
George Dierberger: The biggest trend the past 2 years has been the move to business analytics. Augsburg has added data analytics as a minor for the undergrad program and a concentration in the MBA program. Companies of all sizes are requiring data analytics for new hires. We have also added tableau, a data visualization software, a requirement for undergraduate and graduate programs. Both trends came from our business advisory council.
Will there be an enduring impact of the coronavirus pandemic on Lead Support Analysts?
Les Atlas: Most certainly an impact, a very strong impact. The best lesson for us is from the 1919 Spanish Flu pandemic. That strain of flu still circulates as a seasonal virus. Over 100 years laters, it is now considered a Phase 6 pandemic by the World Health Organization. While it is reduced due to current social distancing and mask wearing, the 1919 Spanish Flu virus still causes community-level outbreaks in multiple parts of the globe. Societal changes from this event of over 100 years ago are still with us.
In fact, they changed society. As is well-documented, after a high level of immunity was reached in the 1920's, the resulting labor shortage enabled workers to demand better living and working conditions, as well as better wages and public health care. As just one example of the societal changes due to the 1919 pandemic, the drop in the male labor force empowered male workers, and also changed the gender composition.
The aftermath of the 1919 pandemic was the start of women joining the labour force. In the United States, the proportion of women in the labour force rose from 18 per cent in 1900 to almost 21 per cent in 1920. In that same year, with the ratification of the 19th Amendment of the Constitution, the Congress of the United States guaranteed all American women the right to vote.
The current COVID-19 pandemic will certainly change the way we live, be it our mobility or the kinds of career options people have. After our current year-long experience in remote learning and work, will we go back to the inefficiencies of going to our office every work day? Or will remote work be acceptable, where one's residence will not be dependent upon the locations of employment. Will we avoid future hotspots of infection, choosing to instead reside and travel in areas where infection is decreasing? Will we prefer to travel on aircraft which are certified to be virus-free and frequent restaurants which are documented to be safer? Future marketing will likely make a sharp turn in this direction.
What are the biggest trends we'll see in the Lead Support Analyst job market given the pandemic?
Maryam Farahani: In my opinion, technology will play a much bigger role in our day-to-day life compared to the pre-pandemic world. Artificial intelligence and robotics will have a boost in employment numbers. Companies like Amazon, Walmart, Targets and etc, will need more IT and technology specialists to meet their customer's need for online shopping and supplying/delivering products to their customers. Jobs like programmers, data analysts, and technology support positions will have a rise in response to the change in the market due to pandemic.
For so many of the jobs, the need for a physical office is under question now, many employees are working from home and managing/coordinating their projects virtually. This will change the job market forever and job seekers need to learn new skills to adjust to this change.
Right now, healthcare-related job opportunities are growing in response to the rising need. In addition to doctors and nurses, there will be needs for management roles, accountants, technology supports, and lab technicians in health care industry.
What Lead Support Analyst skills would you recommend for someone trying to advance their career?
Maryam Farahani: The best approach is researching skills and technologies required in their field of education or their field of work. Specially if there are simulation software/skills presented in their schools (related to their field of work/study), they should not miss the opportunity to learn them. These type of trainings are much less expensive in school and help them to standout in the pool of candidates in current competitive job market. Plus the hiring companies will save time/money for training the trained candidates, and it gives the trained candidates higher chance of employment.
Dr. Wayne Wakeland Ph.D.
Professor and Systems Science Program ChairPortland State University
Systems science program
What are the biggest trends we'll see in the Lead Support Analyst job market given the pandemic?
Dr. Wayne Wakeland Ph.D.: Obviously, there is and will continue to be increased receptivity to (and necessity of) working remotely. This is likely to benefit some job seekers. On the other hand, the weakened economy, which may take years to recover, means that less jobs are/will be available, and, therefore, the competition for attractive jobs will be intense.
What Lead Support Analyst skills would you recommend for someone trying to advance their career?
Dr. Wayne Wakeland Ph.D.: For analyst positions, I think that employers want to hire people with strong data analysis skills, which, of course, includes statistics, but also big data, machine learning (algorithms), computer-based modeling, and programming. And, in addition to these apparently rather specialized skills, there is growing recognition that a talent for thinking, communicating, and problem-solving in a very general sense, and being able to cope with/address complexity, is also quite important.
What general advice would you give to a Lead Support Analyst?
Dr. Wayne Wakeland Ph.D.: Develop a thoughtful combination of technical skills/expertise and qualitative resources/assets/prowess. Purely technical savvy can go a long way, but it is not enough. Employers are eager to hire well-rounded, easy to work with employees and leaders who can go deeper technically as required.
Dr. T.S. Kalkur
Department ChairUniversity of Colorado at Colorado Springs
Electrical and Computer Engineering Department
Will there be an enduring impact of the coronavirus pandemic on Lead Support Analysts?
Dr. T.S. Kalkur: Yes, students complained that, while they are earning an online degree, they aren't learning as much.
What type of skills will young Lead Support Analysts need?
Dr. T.S. Kalkur: They should be have the fundamentals down: good computer skills, knowledge of software tools used in design, good communication skills. They should also have a team spirit and internship experience before graduation.
What experience really stands out on Lead Support Analyst resumes?
Dr. T.S. Kalkur: Internship experience and tools used in design.
Marc Lessard
ProfessorUniversity of New Hampshire
Physics and Astronomy Department and Space Science Center
What type of skills will young Lead Support Analysts need?
Marc Lessard: This is a very good and important question. Graduates who can address complex problems in creative ways will be the most successful. This might sound obvious, but there seems to be a trend developing where younger engineers tend to want to follow written procedures or instructions for solving problems.
What is more valuable, of course, is being able to use a broad-based background to provide new and creative solutions, or at least to suggest new ideas and engage in discussions to further develop those ideas. The cliche of "thinking outside the box" will always be important.
What experience really stands out on Lead Support Analyst resumes?
Marc Lessard: Students who have been significantly involved in research projects have a distinct advantage over those who haven't. Those who began such work (which is typically paid) as sophomores or juniors often will have played a significant role in these real-world research efforts, which can be very different than what might be tackled as part of a capstone project.
Written and oral presentation skills are also essential!
Austin McCoy
Director of Javelina Engineering Student Success CenterTexas A&M University - Kingsville
Engineering Department
What are the biggest trends we'll see in the Lead Support Analyst job market given the pandemic?
Austin McCoy: -Adapting to the virtual setting
Remote work is becoming more of an option for employees.
What general advice would you give to a Lead Support Analyst?
Laura A. Meyer M. Ed.: I tell my students often do not give up! Resilience is so important right now and with that comes being mindful about how they are applying to positions and to what positions they are applying. Really crafting their resumes and cover letters for each position they are applying is very important. Also, stay sharp - keep honing your skills and be consistent about doing so.
What Lead Support Analyst skills would you recommend for someone trying to advance their career?
Laura A. Meyer M. Ed.: Students should really be working on honing the skills in their areas of focus and interest. With that said, they should also work toward becoming more well-rounded in all areas. A few of my students have realized through job postings, they have found that although they may want to work in data, knowing the basics of programming will be useful as well.
Dr. Ariful Azad Ph.D.
Director of Graduate Studies for the Dept. of Intelligent Systems Engineering, Assistant Professor of Intelligent Systems EngineeringIndiana University Bloomington
Department of Intelligent Systems Engineering
What Lead Support Analyst skills would you recommend for someone trying to advance their career?
Dr. Ariful Azad Ph.D.: I recommend enhancing skills in data analytics, if a graduate lacks such skills. Revitalizing business practices by analyzing user or inventory data is an integral part of almost all business applications. Hence, skills in data analytics will give a graduate an edge in the changing job market. Data analytics comes in various flavors: from gathering simple statistics to advanced machine learning. Hence, a graduate can always improve their skill from freely available online lectures, online classes such as Coursera, or on-ramp classes offered by many universities.
What general advice would you give to a Lead Support Analyst?
Dr. Ariful Azad Ph.D.: Look for a job that you would enjoy doing, even if it takes some time to find such a position. Internships are great to explore various options.