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There are several educational requirements to become a lead support technician. Lead support technicians usually study computer science, business, or electrical engineering. 54% of lead support technicians hold a bachelor's degree, and 26% hold an associate degree. We analyzed 2,439 real lead support technician resumes to see exactly what lead support technician education sections show.
The most common colleges for lead support technicians are the University of Phoenix and the University of Phoenix.
There are also many online lead support technician courses to help get the education required to be a lead support technician.
There are certain lead support technician certifications that you should consider. These lead support technician certifications include Certified Network Computer Technician (CNCT) and Certified Pharmacy Technician (CPhT).
| Lead support technician common college | Percentages |
|---|---|
| University of Phoenix | 25.64% |
| DeVry University | 9.74% |
| University of Houston | 5.64% |
| Ohio State University | 5.13% |
| Strayer University | 5.13% |
| Rank | Major | Percentages |
|---|---|---|
| 1 | Computer Science | 18.5% |
| 2 | Business | 16.9% |
| 3 | Electrical Engineering | 9.0% |
| 4 | Computer Information Systems | 8.7% |
| 5 | Information Technology | 8.3% |
The best colleges for lead support technicians are Stanford University, Northwestern University, and University of Pennsylvania.
A lead support technician with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for lead support technicians. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become lead support technicians.
Stanford, CA • Private
In-state tuition
$51,354
Enrollment
7,083
Philadelphia, PA • Private
In-state tuition
$55,584
Enrollment
10,764
Evanston, IL • Private
In-state tuition
$54,568
Enrollment
8,451
Los Angeles, CA • Private
In-state tuition
$56,225
Enrollment
19,548
Bakersfield, CA • Private
In-state tuition
$7,309
Enrollment
9,142
Vestal, NY • Private
In-state tuition
$9,808
Enrollment
13,990
San Diego, CA • Private
In-state tuition
$7,488
Enrollment
30,018
Boston, MA • Private
In-state tuition
$53,948
Enrollment
17,238
New York, NY • Private
In-state tuition
$51,828
Enrollment
26,339
Worcester, MA • Private
In-state tuition
$50,530
Enrollment
4,571
1. Introduction to Technical Support
Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also...
2. Network Support Fundamentals
Dive into the realm of network support with the Network Support Fundamentals course. This online course is meticulously designed to introduce you to the essential skills needed for supporting enterprise networks - one of the most in-demand skill sets in the digital landscape. By the end of this course you will be able to explain network security basics, monitor network performance, and provide essential professional support. Ideal for beginners aiming for an entry-level IT career or current IT...
3. Computer Network Fundamentals- IT Helpdesk & Desktop Support
Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...
4. IT Support Technical Skills Bootcamp
Hands-on Technical skills for IT Support Professionals...
5. IBM IT Support
Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started.\n\nAlmost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include...
6. Computer Hardware, Operating System and Networking
For Any Graduates/Engineering/Diploma/Arts & Science/Freshers/Home Users/Individuals/Desktop Support/FM/Service Engineer...
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Basic computer course with troubleshooting skills -computer hardware and computer networking, for IT support technicians...
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The most affordable schools for lead support technicians are California State University - Bakersfield, suny farmingdale, and brooklyn college of the city university of new york.
If the best universities for lead support technicians are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for lead support technicians.
Bakersfield, CA • Private
In-state tuition
$7,309
Cost of attendance
16,714
Farmingdale, NY • Private
In-state tuition
$8,306
Cost of attendance
16,091
Brooklyn, NY • Private
In-state tuition
$7,240
Cost of attendance
13,991
Carson, CA • Private
In-state tuition
$6,942
Cost of attendance
14,469
Provo, UT • Private
In-state tuition
$5,620
Cost of attendance
18,136
Long Beach, CA • Private
In-state tuition
$6,798
Cost of attendance
18,306
Mayaguez, PR • Private
In-state tuition
$4,094
Cost of attendance
14,302
Los Angeles, CA • Private
In-state tuition
$6,749
Cost of attendance
14,823
Socorro, NM • Private
In-state tuition
$7,770
Cost of attendance
21,244
New York, NY • Private
In-state tuition
$7,262
Cost of attendance
14,046
The hardest universities for lead support technicians to get into are Stanford University, Northwestern University, and University of Pennsylvania.
Some great schools for lead support technicians are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for lead support technicians based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.
Stanford, CA • Private
Admissions rate
4%
SAT average
1,497
Evanston, IL • Private
Admissions rate
8%
SAT average
1,508
Philadelphia, PA • Private
Admissions rate
8%
SAT average
1,492
Los Angeles, CA • Private
Admissions rate
13%
SAT average
1,445
Boston, MA • Private
Admissions rate
22%
SAT average
1,420
New York, NY • Private
Admissions rate
20%
SAT average
1,419
Nashville, TN • Private
Admissions rate
10%
SAT average
1,514
Troy, NY • Private
Admissions rate
43%
SAT average
1,415
Washington, DC • Private
Admissions rate
42%
SAT average
1,380
Rochester, NY • Private
Admissions rate
29%
SAT average
1,422
The easiest schools for lead support technicians to get into are Oklahoma Wesleyan University, barry university, and nyack college.
Some schools are much easier to get into. If you want to start your career as a lead support technician without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for lead support technicians.
Bartlesville, OK • Private
Admissions rate
68%
SAT average
964
Miami, FL • Private
Admissions rate
91%
SAT average
1,006
New York, NY • Private
Admissions rate
98%
SAT average
999
Pittsburgh, PA • Private
Admissions rate
99%
SAT average
1,008
New York, NY • Private
Admissions rate
83%
SAT average
1,061
Cleveland, OH • Private
Admissions rate
90%
SAT average
994
Lacey, WA • Private
Admissions rate
96%
SAT average
1,111
Milwaukee, WI • Private
Admissions rate
71%
SAT average
1,035
New Rochelle, NY • Private
Admissions rate
88%
SAT average
1,089
Oakland, CA • Private
Admissions rate
70%
SAT average
849
| Lead support technician education level | Lead support technician salary |
|---|---|
| Master's Degree | $119,298 |
| High School Diploma or Less | $88,050 |
| Bachelor's Degree | $100,652 |
| Doctorate Degree | $112,764 |
| Some College/ Associate Degree | $90,391 |