How to hire a lead support technician

How to hire a lead support technician, step by step

Here's a step-by-step lead support technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a lead support technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new lead support technician
• Step 8: Go through the hiring process checklist

What does a lead support technician do?

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1. Identify your hiring needs

   Before you start hiring a lead support technician, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A lead support technician's background is also an important factor in determining whether they'll be a good fit for the position. For example, lead support technicians from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of lead support technician salaries for various roles:

   Type of Lead Support Technician	Description	Hourly rate
   Lead Support Technician	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$30-67
   Supervisor, Technical Support	A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners... Show more	$29-58
   Technical Support Engineer	A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting... Show more	$29-57

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Database
   • Customer Service
   • Customer Satisfaction
   • Java
   • Customer Support
   • OS
   • Desktop Support
   • Linux
   • Unix
   • Technical Issues
   • Computer System
   • Mac
   • SQL Server
   • User Support

   Check all skills

   Responsibilities:

   • Manage communications capabilities, including FTP, TCP/IP, direct connect, and modem.
   • Manage user problems with Citrix XenApp by clearing problematic connections to allow users to reconnect and use their applications.
   • Work with multiple virtualization software programs (Citrix XenCenter, ESXI vSphere); utilize Salesforce to manage support tickets.
   • Install network LAN equipment by running Cat5e cabling and setting up network switches and routers.
   • Used UNIX script for compiling and deployment.
   • Provide support to DoD secure project areas.

   More lead support technician duties

3. Make a budget

   Including a salary range in the lead support technician job description is a good way to get more applicants. A lead support technician salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a lead support technician in Colorado may be lower than in New Jersey, and an entry-level engineer typically earns less than a senior-level lead support technician. Additionally, a lead support technician with lots of experience in the field may command a higher salary as a result.

   Average lead support technician salary

   $95,420yearly

   $45.88 hourly rate

   ---

   Entry-level lead support technician salary

   $64,000 yearly salary

   Updated December 27, 2025

   Average lead support technician salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$115,484	$56
   2	Massachusetts	$99,368	$48
   3	District of Columbia	$98,425	$47
   4	New York	$98,251	$47
   5	Virginia	$87,949	$42
   6	Nevada	$87,317	$42
   7	Texas	$83,624	$40
   8	Washington	$79,439	$38
   9	Georgia	$79,103	$38
   10	Illinois	$78,476	$38
   11	Ohio	$77,075	$37
   12	Arizona	$76,650	$37
   13	North Dakota	$71,645	$34
   14	Oregon	$70,565	$34
   15	Florida	$68,760	$33
   16	Indiana	$67,396	$32
   17	Wisconsin	$64,235	$31
   18	Missouri	$60,169	$29
   19	Nebraska	$58,769	$28
   20	South Dakota	$56,413	$27

   Average lead support technician salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Google	$108,467	$52.15	54
   2	Pwc	$108,159	$52.00	329
   3	Autodesk	$107,818	$51.84	4
   4	West Tennessee Healthcare	$107,196	$51.54
   5	Nokia	$104,373	$50.18	5
   6	Citi	$103,829	$49.92	22
   7	Kiewit	$102,885	$49.46	1
   8	Informatica	$101,279	$48.69
   9	Cisco	$100,621	$48.38	15
   10	Teva Pharmaceuticals	$100,331	$48.24
   11	AT&T	$100,273	$48.21	30
   12	CompuCom Systems Inc	$100,072	$48.11	69
   13	Rivian	$99,734	$47.95	2
   14	Blue Shield of California	$99,685	$47.93	1
   15	Stefanini	$99,655	$47.91	54
   16	Bank of America	$99,416	$47.80	84
   17	Microsoft	$98,987	$47.59	5
   18	Eaton	$97,550	$46.90	30
   19	Verint	$96,742	$46.51
   20	Prologis	$96,682	$46.48	2

4. Writing a lead support technician job description

   A good lead support technician job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a lead support technician job description:

   Lead support technician job description example

   Greenville, Texas
   
   Job Description:
   
   S1000D Common Source Database (CSDB) Project Lead with responsibilities including, but not limited to, setting up, maintaining, and supporting S1000D Technical Publication projects throughout their lifecycle. The position will also be responsible for providing guidance and training to authors, reviewing authored data adheres to structured authoring guidelines, contributing to Technical Publication S1000D discussions, supporting the department- or group-level Technical Lead, and supporting testing of internally developed software. Additionally, the employee will be required to assist authors with tools used to generate S1000D content for flight and/or maintenance manuals for airborne and/or ground-based mission systems.
   
   Qualifications:
   Bachelor's Degree in a related field with 9 or more years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree. Technical publication authoring experience within structured authoring environments (S1000D, Non-S1000D XML, SGML, and/or Structured FrameMaker). Prior experience either authoring, setting up, and/or managing technical publications in an S1000D/XML/Structured FrameMaker environment for Air Force, Army, or Navy programs. Must be technically minded and adept at learning new software applications. Must be able to think holistically about tools and processes. Must be able to think tactically and strategically when considering solutions. Must be an effective communicator, with the ability to consider varying viewpoints and perspectives. Must be able to work well with colleagues, internal customers, and external customers. Must be able to work within and potentially lead defined budgets and meet schedule deadlines. Strong computer skills with solid understanding of MS Office Suite and applications.
   Strongly Desired Skills:
   Experience with WebX UltraAuthor, Structured FrameMaker, and/or XML editing software applications (Arbortext, XMLSpy, Oxygen XML Editor etc.) as well as a working knowledge of S1000D project development (DMRL, BREX, DM management). Strong working knowledge of S1000D, ATA100, ATA iSpec 2200, MIL-PRF-38807C, MIL-STD-37874, and MIL-STD-2361C.
   Additional Requirements:
   Position requires the ability to obtain and maintain a DoD Secret Clearance.
   #LI-Remote

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right lead support technician for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your lead support technician job on Zippia to find and recruit lead support technician candidates who meet your exact specifications.
   • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with lead support technician candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   If your interviews with lead support technician applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new lead support technician

   Once you've found the lead support technician candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new lead support technician. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a lead support technician?