Lead Support Technician

Lead Support Technician Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 2,439 Lead Support Technician resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Five Key Resume Tips For Landing A Lead Support Technician Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Computer Hardware, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Lead Support Technician Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Lead Support Technician CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand lead support technician skills. Below we have listed the top skills for a lead support technician : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Lead Support Technician
See All Lead Support Technician Skills
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Lead Support Technician

  • Documented workflows, functions, processes and troubleshooting steps for products and related interfaces.
  • Offered guidance and troubleshooting for configuration of server and workstation environments for both self-supporting and hosted environments.
  • Monitored, and resolved Internet, dial access, TLP, synchronous/asynchronous telecommunication problems.
  • Help to develop process for rapid deployment of Desktop and Lab infrastructure via Ghost.
  • Managed VPN certificates and Active Directory users for a massive international organization.

Example # 2

Lead Support Technician

  • Break fixes on SAN switches.
  • Acted as infrastructure subject matter expert (SME) during the realignment of over 500 servers to different organizational support groups.
  • Worked extensively with Norton Ghost creating and maintaining custom images on Windows NT 4 and Windows XP workstations.
  • Involved in developing Stored Procedures and triggers for MS SQL Server 2010 and Oracle 11g database.
  • Performed troubleshooting on IBM Compatible Desktop computers, Dell related service, servers, laptops.

Example # 3

Junior Systems Administrator

  • Worked in close contact with the OEM to debug and to troubleshoot all Dell Server equipment configuration and hardware issues.
  • Repaired and troubleshot PC hardware, software and printer issues.
  • Involved with Automatic Port Security Switch Management Configuration with Cisco routers, RADIUS servers, and COMSEC equipment.
  • Secured desktops and laptops preventing the end user from downloading or launching any unauthorized or prohibited applications.
  • Upgrade users desktops to Windows 7 and Windows Vista from Windows XP Project Managers Office - Purchasing Clerk.

Example # 4

Lead Technician

  • Provide front-line troubleshooting and technical customer service in support of Medtronic CareLink Monitor Upgrade patients.
  • Led the design and development of multiple applications using Big Data Analytics, Hadoop for map-reduce and Amazon Cloud Computing platform.
  • Coded all app layers from presentation till database.
  • Implemented Lean in TOSHIBA project through Value stream Mapping.
  • Design custom and customized programs and reports to fit Global PeopleSoft needs.

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Write your work experience section in a way that embraces your lead support technician skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from lead support technician resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
As a lead support technician, you may be curious how your education stacks up against other applicants. As long as you have a bachelor's degree, you're in the majority. Our research showed that most Lead Support Technicians have a 4-year degree as the highest education level.
Based on our analysis of lead support technician resumes, the most common major for lead support technician candidates is Business, but other majors made their way in as well. Computer Science, Information Technology and Computer Information Systems were relatively common.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Lead Support Technician Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Lead Support Technicians. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Lead Support Technicians to learn more.

Average Employee Salary
Min 10%
Median 50%
Max 90%