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Lead support technician skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Kate Marek Ph.D.,

Joshua Davis Ph.D.

Below we've compiled a list of the most critical lead support technician skills. We ranked the top skills for lead support technicians based on the percentage of resumes they appeared on. For example, 7.8% of lead support technician resumes contained database as a skill. Continue reading to find out what skills a lead support technician needs to be successful in the workplace.

15 lead support technician skills for your resume and career

1. Database

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Here's how lead support technicians use database:

Developed an Access 2003 based database for analyzing and reporting on all Publishing Technology related support tickets.
Worked with application developers to implement physical database designs and database migration/ changes for related projects.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how lead support technicians use customer service:

Conducted customer service functions, oversaw service calls to client locations and provided telephone assistance when necessary.
Provided courteous and professional customer service to domestic and international store associates for approximately 4500 stores worldwide.

3. Customer Satisfaction

Here's how lead support technicians use customer satisfaction:

Worked very closely and actively with remote office Product Manager in executing all sub-management level activities to further customer satisfaction.
Worked with product development team to introduce self-healing features into products to reduce internal resource requirements and increase customer satisfaction.

4. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how lead support technicians use java:

Programmed bootstrapper using VC++ for installation of Java applications and their dependencies.
Created and maintained web sites using C#, JSP, Java, Servlets, Perl/CGI.

5. Customer Support

Here's how lead support technicians use customer support:

Preformed hardware repairs while also providing face-to-face customer support.
Assisted in developing Customer Support process and procedures.

6. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how lead support technicians use os:

Install and troubleshoot computer applications on Windows OS, Mac OS, and Linux desktops and laptops.
Worked closely with each platform vendor on key updates to OS and application levels.

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7. Desktop Support

Here's how lead support technicians use desktop support:

Performed administrative duties during computer refresh/deployment Desktop support for users once deployment of systems was completed.
Provided telephone desktop support on applications and software for two corporate organizations.

8. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how lead support technicians use linux:

Implemented test environments for Linux, Windows server/desktop, Firewalls, IDS, Switches, and other security related devices.
General understanding of Linux/Unix, Bash and SSH commands as well as Windows 2003, 2008 and 2008r2 power shell.

9. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how lead support technicians use unix:

General understanding of Linux/Unix, Bash and SSH commands as well as Windows 2003, 2008 and 2008r2 power shell.
Provided UNIX system administration and production monitoring support for applications running on Windows, Stratus, and UNIX platforms.

10. Technical Issues

Here's how lead support technicians use technical issues:

Gathered, tailored, and disseminated information on advanced technical issues for future troubleshooting reference.
Take over escalation calls and technical issues that we're unable to be resolved by Tier 1 technical agents.

11. Computer System

Here's how lead support technicians use computer system:

Sole individual in charge of operating computer systems, entering data and compiling records assisted with operations.
Supervised 2 technicians for financial institution computer systems refresh/deployment.

12. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how lead support technicians use mac:

WOW Call Care Center - Augusta, GA Troubleshoots various operating systems for IBM compatible and Mac PC's.
Provided technical support for Apple, Android, and Windows Operating Systems, including Outlook and Mac Mail.

13. SQL Server

Here's how lead support technicians use sql server:

Modernized trading models to match the current infrastructure utilizing Visual Basic and SQL Server.
Provide application support to users of ASP/ASP.NET and SQL Server 2008-based mortgage origination applications.

14. User Support

Here's how lead support technicians use user support:

Performed diverse system administration and user support for small to medium sized external businesses.
Provide training and user support to facilitate effective company operations.

15. SLA

SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.

Here's how lead support technicians use sla:

Lead the management of assigned cases according to SLA and triage/assignment/escalation of incoming support requests.
Assigned to the Northwest region responsible to routing all trouble calls to on call technicians within given SLA.

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What skills help Lead Support Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What lead support technician skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young lead support technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a lead support technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of lead support technician skills to add to your resume

The most important skills for a lead support technician resume and required skills for a lead support technician to have include:

Database
Customer Service
Customer Satisfaction
Java
Customer Support
OS
Desktop Support
Linux
Unix
Technical Issues
Computer System
Mac
SQL Server
User Support
SLA
Technical Problems

Technical Troubleshooting
Software Applications
Mobile Device Management
VoIP
Software Issues
DNS
Lead Support
DHCP
QA
SharePoint
Customer Issues
VPN
Technical Assistance
LAN
Windows Server
TCP/IP

AV
Windows XP
SME
Problem Resolution
POS
User Accounts
Citrix
Connectivity Issues
Trouble Tickets
Android
Technical Documentation
PCS
Network Issues
Lotus Notes
Inbound Calls
Network Troubleshooting

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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