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Become A Lead Systems Specialists

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Working As A Lead Systems Specialists

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Lead Systems Specialists Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Lead Systems Specialists

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Lead Systems Specialists Typical Career Paths

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Lead Systems Specialists Demographics

Gender

Male

70.5%

Female

28.0%

Unknown

1.5%
Ethnicity

White

76.4%

Hispanic or Latino

11.4%

Asian

8.8%

Unknown

2.5%

Black or African American

0.8%
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Languages Spoken

Spanish

33.3%

Russian

16.7%

German

11.1%

Carrier

11.1%

Portuguese

5.6%

Romanian

5.6%

French

5.6%

Thai

5.6%

Italian

5.6%
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Lead Systems Specialists Education

Schools

University of Phoenix

7.3%

Capella University

7.3%

More Tech Institute

7.3%

Texas A&M University

4.9%

Western Governors University

4.9%

Indiana Institute of Technology

4.9%

Community College of the Air Force

4.9%

Pierce College at Puyallup

4.9%

Troy University

4.9%

University of Louisville

4.9%

University of Mobile

4.9%

Mercer University

4.9%

Rowan University

4.9%

Northern Illinois University

4.9%

Ottawa University

4.9%

New England Institute of Technology

4.9%

University of Texas at San Antonio

4.9%

Stevens Institute of Technology

4.9%

Louisiana State University and A&M College

2.4%

University of Texas at Arlington

2.4%
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Majors

Business

22.9%

Computer Information Systems

11.8%

Computer Science

11.8%

Electrical Engineering

9.7%

Information Technology

6.3%

Environmental Control Technologies/Technicians

3.5%

Management

2.8%

Psychology

2.8%

Management Information Systems

2.8%

Mechanical Engineering

2.8%

Heating And Air Conditioning

2.8%

Nursing

2.8%

Engineering

2.8%

Drafting And Design

2.1%

Electrical Engineering Technology

2.1%

Finance

2.1%

Computer Engineering

2.1%

Project Management

2.1%

Computer Applications

2.1%

Computer Networking

2.1%
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Degrees

Bachelors

42.2%

Masters

21.4%

Other

20.4%

Associate

8.7%

Certificate

5.8%

License

0.5%

Diploma

0.5%

Doctorate

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Lead Systems Specialists Salaries

Job Title Company Location Start Date Salary
SAP System Specialist/Lead Accenture, LLP Chicago, IL May 09, 2013 $122,100
Lead System Specialist Verizon Business Network Services Inc. East Meadow, NY Jul 26, 2013 $121,994
Lead System Specialist Verizon Communications Inc., & All Its Subsidiaries & Affiliates San Jose, CA Aug 22, 2016 $116,438
Lead System Specialist-SYS Anly & Prog (Software Verizon Data Services, LLC Freehold, NJ Oct 25, 2012 $114,371
Lead SAP Specialist-Refining Systems Valero Energy Corporation San Antonio, TX Sep 03, 2013 $114,000
Lead Systems Specialist-Systems Analysis & Program Verizon Business Network Services, Inc. Richfield, MN Sep 17, 2011 $113,322
Lead System Integration Specialist Carefirst of Maryland Inc. Owings Mills, MD Aug 14, 2010 $112,227
Lead System Specialist-Software Engineer MCI Communications Services, Inc. Santa Clara, CA Nov 03, 2014 $110,000
MTS Specialist-Systems Engineering (Lead System Specialist) Verizon Data Services LLC Irving, TX Oct 25, 2016 $109,686
Lead Control Systems Specialist LHP Software, LLC Columbus, IN May 16, 2011 $108,000
MTS Specialist-System Engineering (Lead System SPE Verizon Data Services LLC Piscataway, NJ Apr 25, 2014 $100,102
Lead System Specialist-It Quality Assurance Verizon Data Services LLC Irving, TX Mar 30, 2012 $100,000
Lead System Specialist (System Engineer) Verizon Data Services LLC Silver Spring, MD May 18, 2010 $97,400
Lead System Specialist Verizon Communications Inc., & All Its Subsidiaries & Affiliates Atlanta, GA Jun 23, 2015 $97,000
Lead Systems Specialist-Systems Analysis and Progr Hughes Telematics, Inc. Atlanta, GA Jul 22, 2013 $97,000
Lead System Specialist (Software Engineer) Verizon Data Services LLC Silver Spring, MD May 28, 2012 $96,608
MTS IV Specialist-Systems Engineering (Lead SYS SP Verizon Data Services LLC Irving, TX Oct 25, 2013 $96,500
Lead Systems Specialist-Sys Analysis & Programs (S Verizon Data Services LLC Temple Terrace, FL Oct 28, 2011 $96,446
MTS Specialist-System Engineering (Lead System SPE Verizon Data Services LLC Temple Terrace, FL Oct 20, 2014 $90,571
Lead Systems Specialist-Database Analysis Verizon Business Network Services, Inc. Cary, NC Aug 21, 2012 $90,438
Lead System Specialist-It Quality Assurance Verizon Data Services LLC Irving, TX Nov 09, 2011 $90,000
Lead System Specialist-System Analysis & Programs Verizon Data Services LLC Irving, TX Feb 23, 2012 $90,000
Lead Systems Specialist-Database Analysis (Soft./S Verizon Data Services LLC Irving, TX Feb 12, 2012 $89,434
Lead Systems Specialist-Database Analysis (Soft./S Verizon Data Services LLC Grapevine, TX Feb 12, 2012 $89,434
Lead Tibco Systems Administration Specialist The Guardian Life Insurance Company of America Bethlehem, PA Jan 29, 2010 $89,211 -
$125,000
Lead Systems Specialist-Database Analysis Verizon Data Services LLC Temple Terrace, FL Dec 07, 2011 $89,122

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Top Skills for A Lead Systems Specialists

WindowsTechnicalSupportTroubleShootingSafetyStorageUnixHvacSQLServerSetupBusinessRequirementsSAPPCOverseeAssuranceQASystemControllersSolarisChcsPerformsDNS

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  1. Windows
  2. Technical Support
  3. Trouble Shooting
You can check out examples of real life uses of top skills on resumes here:
  • Serve as backup product manager for level 2 and level 3 Microsoft Windows 3.11, '95 and NT support and training.
  • Provided technical support to store personnel regarding software and hardware components.
  • Entered and worked on Remedy tickets and used Remedy for trouble shooting of networks and systems to help reduce outages.
  • Work with quality assurance (QA) personnel on the safety/security aspects of audits, inspections, and test activities.
  • Assisted DBA and Storage teams in maintenance/installations of their products.

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