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What is a lead technical support representative and how to become one
Avg. Salary $84,404
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 11.52%
Black or African American 10.35%
Hispanic or Latino 16.54%
Unknown 5.26%
White 55.92%
Genderfemale 29.69%
male 70.31%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Key steps to become a lead technical support representative
Explore lead technical support representative education requirements
Start to develop specific lead technical support representative skills
Skills Percentages Customer Service 15.84% Email Clients 14.73% Troubleshooting Assistance 7.11% Windows 6.18% Internet Connectivity 4.15% Complete relevant lead technical support representative training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New lead technical support representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a lead technical support representative based on U.S. Bureau of Labor Statistics data and data from real lead technical support representative resumes.Research lead technical support representative duties and responsibilities
- Serve as a SME and the main point of contact when agents and other leads have questions.
- Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.
- Create, deploy and administer SharePoint site for each team including document management, web parts, and event receivers.
- Utilize security methodology for DNS servers, firewall and configuration.
Apply for lead technical support representative jobs
Now it's time to start searching for a lead technical support representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first lead technical support representative job
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Average lead technical support representative salary
The average lead technical support representative salary in the United States is $84,404 per year or $41 per hour. Lead technical support representative salaries range between $59,000 and $119,000 per year.
What am I worth?
How do lead technical support representatives rate their job?
Lead technical support representative reviews
I enjoyed the satisfaction of assisting customers and solving problems
Updated January 8, 2025
