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What is a lead technical support specialist and how to become one
What general advice would you give to a lead technical support specialist?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $61,618
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 10.75%
Black or African American 11.79%
Hispanic or Latino 16.15%
Unknown 5.37%
White 55.53%
Genderfemale 19.61%
male 80.39%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Lead technical support specialist career paths
Key steps to become a lead technical support specialist
Explore lead technical support specialist education requirements
Start to develop specific lead technical support specialist skills
Skills Percentages Customer Service 5.40% Technical Problems 4.87% Phone Calls 4.86% SQL 4.81% Level Support 4.41% Complete relevant lead technical support specialist training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New lead technical support specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a lead technical support specialist based on U.S. Bureau of Labor Statistics data and data from real lead technical support specialist resumes.Research lead technical support specialist duties and responsibilities
- Manage all operating end-user software including JavaScript - updating/installing Java.
- Build and test new PC's, loading OS and BIOS via USB, optical drive and network slipstream.
- Track and maintain licenses for OS and all software.
- Provide remote on-site support service (Citrix gotoaccess) for outside employee.
Get lead technical support specialist experience
Generally, it takes 1-2 years to become a lead technical support specialist. The most common roles before becoming a lead technical support specialist include technical support specialist, customer service representative team lead and systems administrator.Prepare your lead technical support specialist resume
When your background is strong enough, you can start writing your lead technical support specialist resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a lead technical support specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable lead technical support specialist resume templates
Build a professional lead technical support specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your lead technical support specialist resume.
Apply for lead technical support specialist jobs
Now it's time to start searching for a lead technical support specialist job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first lead technical support specialist job
Are you a lead technical support specialist?
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Average lead technical support specialist salary
The average lead technical support specialist salary in the United States is $61,618 per year or $30 per hour. Lead technical support specialist salaries range between $44,000 and $85,000 per year.
What am I worth?
How do lead technical support specialists rate their job?
Lead technical support specialist reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
Working with The people
There was nothing to like. Everyone was polite an hard workers
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
Updated January 8, 2025
