The average lead technical support specialist salary is $61,618. The most common degree is a bachelor's degree degree with an computer science major. It usually takes 1-2 years of experience to become a lead technical support specialist. Lead technical support specialists with a IT Information Library Foundations Certification (ITIL) certification earn more money. Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Lead Technical Support Specialist Do

There are certain skills that many lead technical support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

How To Become a Lead Technical Support Specialist

If you're interested in becoming a lead technical support specialist, one of the first things to consider is how much education you need. We've determined that 52.6% of lead technical support specialists have a bachelor's degree. In terms of higher education levels, we found that 5.5% of lead technical support specialists have master's degrees. Even though most lead technical support specialists have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Lead Technical Support Specialist

Lead Technical Support Specialist Career Paths

Average Salary for a Lead Technical Support Specialist

Lead Technical Support Specialists in America make an average salary of $61,618 per year or $30 per hour. The top 10 percent makes over $85,000 per year, while the bottom 10 percent under $44,000 per year.
Average Lead Technical Support Specialist Salary
$61,618 Yearly
$29.62 hourly
$44,000
10 %
$61,000
Median
$85,000
90 %

What Am I Worth?

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Lead Technical Support Specialist Education

Lead Technical Support Specialist Majors

14.6 %

Lead Technical Support Specialist Degrees

Bachelors

52.6 %

Associate

30.2 %

Masters

5.5 %

Top Colleges for Lead Technical Support Specialists

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571

Top Skills For a Lead Technical Support Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.7% of lead technical support specialists listed hardware on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Lead Technical Support Specialist Resume templates

Zippia allows you to choose from different easy-to-use Lead Technical Support Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Lead Technical Support Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Lead Technical Support Specialist Demographics

Lead Technical Support Specialist Gender Distribution

Male
Male
80%
Female
Female
20%

After extensive research and analysis, Zippia's data science team found that:

  • Among lead technical support specialists, 19.6% of them are women, while 80.4% are men.

  • The most common race/ethnicity among lead technical support specialists is White, which makes up 59.4% of all lead technical support specialists.

  • The most common foreign language among lead technical support specialists is Spanish at 56.3%.

Online Courses For Lead Technical Support Specialist That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
IT & Technical Support Guide to Helpdesk, Desktop & Servers
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Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Technical Support Fundamentals
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This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
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Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

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Top Lead Technical Support Specialist Employers

Most Common Employers For Lead Technical Support Specialist

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Solectron Corp$90,395$43.462
2IBM$82,642$39.739
3General Electric$82,200$39.523
4Dell$81,502$39.186
5AT&T$78,716$37.849
6The Donna Karan Company LLC$67,665$32.532
7Raytheon Technologies$66,504$31.975
8Baker Hughes, a GE$64,923$31.213
9Computer Science Corporation$64,136$30.833
10Alaska Communications$62,121$29.872

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