Average Salary
$84,006
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
100,860
Job Openings

Lead Technical Support Specialist Careers

There is more than meets the eye when it comes to being a lead technical support specialist. For example, did you know that they make an average of $40.39 an hour? That's $84,006 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Lead Technical Support Specialist Do

There are certain skills that many lead technical support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a lead technical support specialist, we found that a lot of resumes listed 9.7% of lead technical support specialists included hardware, while 7.6% of resumes included technical support, and 5.4% of resumes included access points. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the lead technical support specialist job title. But what industry to start with? Most lead technical support specialists actually find jobs in the technology and professional industries.

How To Become a Lead Technical Support Specialist

If you're interested in becoming a lead technical support specialist, one of the first things to consider is how much education you need. We've determined that 52.6% of lead technical support specialists have a bachelor's degree. In terms of higher education levels, we found that 5.5% of lead technical support specialists have master's degrees. Even though most lead technical support specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a lead technical support specialist. When we researched the most common majors for a lead technical support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on lead technical support specialist resumes include master's degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a lead technical support specialist. In fact, many lead technical support specialist jobs require experience in a role such as technical support specialist. Meanwhile, many lead technical support specialists also have previous career experience in roles such as customer service representative or systems administrator.

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Average Salary
$84,006
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
100,860
Job Openings

Lead Technical Support Specialist Career Paths

Top Careers Before Lead Technical Support Specialist

Top Careers After Lead Technical Support Specialist

Lead Technical Support Specialist Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Lead Technical Support Specialist

Lead Technical Support Specialists in America make an average salary of $84,006 per year or $40 per hour. The top 10 percent makes over $106,000 per year, while the bottom 10 percent under $66,000 per year.
Average Salary
$84,006
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Technical Support Specialist Lead
Crutchfield Corporation
01/20/2021
$37,42001/20/2021
Technical Support Specialist Lead
Crutchfield Corporation
05/21/2020
$34,43605/21/2020
Lead Technical Support Specialist
GE Energy Power Conversion USA Inc.
03/25/2020
$120,00003/25/2020
Lead Technical Support Specialist
GE Energy Power Conversion USA Inc.
03/06/2020
$132,82903/06/2020
Lead Technical Support Specialist
GE Energy Power Conversion USA Inc.
10/29/2019
$120,70210/29/2019

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Use Zippia's Salary Calculator to see how your pay matches up.

Lead Technical Support Specialist Demographics

Gender

male

76.6 %

female

20.3 %

unknown

3.1 %

Ethnicity

White

61.2 %

Hispanic or Latino

14.3 %

Black or African American

11.1 %

Foreign Languages Spoken

Spanish

56.3 %

Chinese

12.5 %

Swahili

6.3 %
Show More Lead Technical Support Specialist Demographics

Lead Technical Support Specialist Education

Degrees

Bachelors

52.6 %

Associate

30.2 %

Masters

5.5 %

Top Colleges for Lead Technical Support Specialists

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
Show More Lead Technical Support Specialist Education Requirements

Online Courses For Lead Technical Support Specialist That You May Like

IT & Technical Support Guide to Helpdesk, Desktop & Servers
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Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

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Top Skills For a Lead Technical Support Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.7% of lead technical support specialists listed hardware on their resume, but soft skills such as customer-service skills and listening skills are important as well.

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Top Lead Technical Support Specialist Employers

1. IBM
4.8
Avg. Salary: 
$82,154
Lead Technical Support Specialists Hired: 
10+
2. AT&T
4.7
Avg. Salary: 
$97,143
Lead Technical Support Specialists Hired: 
7+
3. Siemens
4.8
Avg. Salary: 
$85,078
Lead Technical Support Specialists Hired: 
7+
4. Dell
4.8
Avg. Salary: 
$99,337
Lead Technical Support Specialists Hired: 
6+
5. Raytheon Company
4.7
Avg. Salary: 
$86,694
Lead Technical Support Specialists Hired: 
6+
6. General Electric
4.7
Avg. Salary: 
$89,007
Lead Technical Support Specialists Hired: 
4+

Lead Technical Support Specialist Videos

Updated August 18, 2021