How to hire a lead technical support specialist

How to hire a lead technical support specialist, step by step

Here's a step-by-step lead technical support specialist hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a lead technical support specialist job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new lead technical support specialist
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The lead technical support specialist hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A lead technical support specialist's background is also an important factor in determining whether they'll be a good fit for the position. For example, lead technical support specialists from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of lead technical support specialists and their corresponding salaries.

   Type of Lead Technical Support Specialist	Description	Hourly rate
   Lead Technical Support Specialist	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$21-40
   Support Lead	A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members... Show more	$30-56
   Technical Expert	Technical experts are professionals who are responsible for managing technical programs and products of a technology-based company by providing customer service, staff training, and web development. They must provide technical support on products and current issues through phone calls or face-to-face customer end support... Show more	$42-77

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Technical Problems
   • Phone Calls
   • SQL
   • Level Support
   • Windows Server
   • Desktop Support
   • PCS
   • VoIP
   • Trouble Tickets
   • Technical Issues
   • Remote Support
   • VPN
   • Customer Support

   Check all skills

   Responsibilities:

   • Manage all operating end-user software including JavaScript - updating/installing Java.
   • Build and test new PC's, loading OS and BIOS via USB, optical drive and network slipstream.
   • Track and maintain licenses for OS and all software.
   • Provide remote on-site support service (Citrix gotoaccess) for outside employee.
   • Develop and lead the project for end-to-end platform conversion from MPE to Unix.
   • Consult staff, students, and faculty on the use of IBM mainframe and UNIX account access and email.

3. Make a budget

   Including a salary range in your lead technical support specialist job description is one of the best ways to attract top talent. A lead technical support specialist can vary based on:

   • Location. For example, lead technical support specialists' average salary in florida is 40% less than in delaware.
   • Seniority. Entry-level lead technical support specialists 48% less than senior-level lead technical support specialists.
   • Certifications. A lead technical support specialist with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a lead technical support specialist's salary.

   Average lead technical support specialist salary

   $61,618yearly

   $29.62 hourly rate

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   Entry-level lead technical support specialist salary

   $44,000 yearly salary

   Updated December 31, 2025

4. Writing a lead technical support specialist job description

   A lead technical support specialist job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a lead technical support specialist job description:

   Lead technical support specialist job description example

   Serves as departmental lead at his or her respective site responsible for the daily operation and oversight of all PC Support related activities including staff coordination as well as incident and work request management volume. Ability to provide high-level technical resolution related to desktop and network issues. Provides expertise in support of Level I, II and other Level III Desktop Specialists. Responsible for delegating workload, to include all PC Support Specialists.
   Responsibilities • Coordinate and assign resources for all projects. Work directly with other I/S personnel to meet objectives.
   • Provide status reports to the PC Support Manager.
   • Project Manage small to medium size projects
   • Address issues within Corporate, Ambulatory, Remote and Acute environments
   • Provide written documentation for software installations to include directions for other specialists.
   • Provide timely resolution to all assigned calls and or tasks.
   • Act as an ambassador of the department dealing with all of our customers in a professional manner.
   • Approves and allocates service recovery where applicable
   • Maintain inventory (Asset Management).
   • Work with vendors as necessary to achieve successful implementation and maintenance of hospital hardware and software.
   • Attend meetings and training sessions as necessary.
   • Troubleshoot network related problems.
   • Serve as a resource to aid Level I, II and III Specialists.
   • Other duties as assigned Qualifications Education 4 Year College Degree preferred
   MCP and MCDST Certification highly preferred (Win 10/11)
   Project Management Experience a plus Experience 7+ Years IT support Desktop, Preferable Healthcare Environment 3+ Years Audio Visual Support About Us Atlantic Health System aims to deliver the highest quality, safety and care combined the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 14th year in a row to Fortune's “Top 100 Best U.S. Companies to Work For” list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families and our employees. EEO Statement Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status. Not Ready to apply? Stay connected with us to learn more about upcoming career opportunities and onsite Recruitment events. Connect with us

   Copy this example

   

5. Post your job

   To find the right lead technical support specialist for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with lead technical support specialists they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit lead technical support specialists who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your lead technical support specialist job on Zippia to find and recruit lead technical support specialist candidates who meet your exact specifications.
   • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit lead technical support specialists, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   Sometimes, it's not enough to interview lead technical support specialist candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new lead technical support specialist

   Once you've found the lead technical support specialist candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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