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  • Sr. Help Desk Specialist | Fully Remote

    Vaco Dallas is seeking qualified applications for a Sr.
    $42k-69k yearly est.3d ago
  • Tech Community Prog Specialist Pubs - Hybrid Remote

    This is a hybrid remote position that requires onsite travel to Piscataway, NJ 3 days per week. Job Summary In this role, the incumbent establishes a strong liaison with all levels of volunteers within the Publications and other Robotics & Automation Society Boards and Committees as assigned, on all matters related to the operations of the Board and Committee's areas. It will be the role of the incumbent to evaluate how all areas of operations and their administration affect the experience of Volunteers and members. He/she must have a clear understanding of the operations required to manage the Board and Committee areas and the activities they engage in. The incumbent is the subject matter expert on Robotics and Automation Society policy and process documents related to Publications and other Boards/Committees as assigned, will develop new processes and will work to make existing processes more efficient. The incumbent will advise and provide direction on matters that arise within the volunteer structure pertaining to policy interpretation. This level of feedback will provide volunteers with the ability to manage and interact properly in their respective units in a productive and efficient manner. He/She is responsible for policy documentation pertaining to the areas and will ensure it properly represents the intended goals of the assigned Boards and Committees. He/she will ensure that policy documentation pertaining to the areas is complete and clearly written, thus providing volunteers with the knowledge and direct access to the information needed on how to govern and properly administer the areas under their responsibility. The incumbent will develop and implement an assessment plan of area performance and identify the drivers of high performing areas. He/she collaborates with other organizational units, team members and volunteers on areas that have direct impact on effectiveness. He/she will develop recommendations for areas to follow that include tools and best practices to be implemented. The incumbent delivers a communication plan that effectively explains the value of recommendations. The outcome of this effort will have a positive impact on the robustness of the Board and Committee experience by the members it supports. He/she will be expected to identify areas of efficiency, increased effectiveness and will conduct data analysis and propose solutions and innovative approaches to developing new projects/programs or the modification of existing programs. This position will be expected at times to manage larger project initiatives that require his/her expertise of the Society structure and operations and working relationships with other Organizational Units. He/she ensures that the TAB goals are understood and represented in the decision process of the project development phase. The incumbent works under minimal guidance and is expected to make quick, intellectually sound decisions to resolve a wide variety of issues, requests and challenges that will vary in complexity. Key Responsibilities Publications and Other Board/Committee Administrative Operations & Governance 50% Handle meetings, agenda, minutes, and action items for designated committees and Boards. Provides Executive Director, President and Vice Presidents high level administrative support. Oversees administration of assigned Committee Meeting Programs to include review and cataloging of MOU's and contracts, meeting specifications and agendas, committee conference calls, follow-up implementation of Committee initiatives and webinar and other activity coordination. Monitors Finance & Budget of assigned projects reporting out to Society Governance and Operations Manager and Executive Director. Provide and update budget worksheets for all of the RAS assigned Committees and Boards, consolidate the budgets into one file for RAS Operations Manager, Executive Director and Board review. Liaises with Corporate and Business management within the OU's for contracts and legal issues, risk (OFAC), Sister Societies, TA Management and other Councils as assigned by Executive Director. Program Management 25% Conducts data analysis of programs, researches new opportunities and conducts market analysis related to assigned committees and recommends new initiatives and processes to increase efficiency, effectiveness and develop new projects and programs. Documentation and Communications: 20% Continuously improves the quality and information included in governance documents as needed Communicates with all Volunteers and Staff involved in assigned Committees, Boards, projects and boards and provides content for website and other communications channels. Develops and maintains content development and distribution, and information dissemination. Inform volunteers of policy changes and supporting procedures. General Responsibilities: 5% Project and Program activity as directed/approved by Society Executive Director
    $87k-128k yearly est.4d ago
  • Desktop Support Technician

    Location: Sterling, VA 20166
    $22 hourly20d ago
  • Service Operations Support Specialist

    The Company: Sungrow Power Supply Co., Ltd. (“Sungrow”) is the world's most bankable inverter brand with over 269 GW installed worldwide as of June 2022. Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems. With a strong 25-year track record in the PV space, Sungrow products power over 150 countries worldwide. Learn more about Sungrow by visiting www.sungrowpower.com. The Position: The Service Operations Support Specialist Position is a remote position that plays an important role with this rapid growing company. This is a very dynamic and fast-track position reporting to the Associate Director of Service Operations. This position will work directly with members of the Service Ops, Field Service, and Center of Expertise team to ensure all requests from HQ are addressed. Essential Duties and Responsibilities: Perform a variety of tasks related to information gathering for HQ. Create clear and concise reports or PowerPoints based on the needs of each request. Create documents in both English and Chinese. Translate documents received in Chinese to English for North America team. Translate documents in English to Chinese for HQ team. Coordinate with the Field Service team to update, create, and maintain all field-related requests from HQ. Assess the audience needs for whom the documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding. Coordinate collaboration between subject matter experts, corporate product management, and corporate structural design on business requirements, content approval, and process improvement Other duties as assigned. Minimum Requirements: Must speak Chinese. Spanish speaking is a plus. Must possess customer service, problem-solving skills, and possess decision making and analytical skills. Must possess effective written and verbal communication skills. Must be proficient in Microsoft Office Suite (Word, Excel, Power Point and Outlook). Airtable experience a plus. Ability to analyze opportunities, define successful approaches, and proactively solve problems. Ability to drive complex programs across organizational structures while balancing the day-to-day tactical needs of the program. 1+ Years of Service Operations Support Experience Education or Desired License and Certificates: Business or Technical degree or equivalent experience Solar & Battery Storage experience is a plus Competencies · Problem solving/analytical skills · Self-starter, strong initiatives and an excellent communicator · System and product level mindset · Organization, detailed-oriented nature and strong initiative · Experience in risk and change management. Travel Travel to Sungrow Phoenix/Houston Office approximately 6 times a year, or travel based on business needs Work Location and Status: • Full time, remote based position open to anyone in the USA Compensation Compensation commensurate with experience Competitive benefits package and employee programs Strong personal and company growth opportunities Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.
    $35k-59k yearly est.2d ago
  • Administrative Operations Support Specialist/Facility Coordinator

    Aveshka encourages collaborative communication and ongoing learning. The Administrative Operations Support Specialist/Facility Coordinator is responsible for providing a full range of administrative, operational support to the Director of Human Resources and other Leadership at the Aveshka Corporate office setting. : Aveshka is a professional services firm focused on addressing our nation's most complex threats and challenges.
    $43k-77k yearly est.7d ago
  • Operations Support Center Lead

    GovCIO is seeking a motivated, career and customer-oriented
    $79k-109k yearly est.16d ago
  • Tech Lead/Environment Support Engineer - Storage Engineer

    Provide the operations support for current storage and backup configurations including OS, SAN, NAS, Dell EMC Data Domain infrastructure. Understanding of EMC VMAX SAN, NetApp NAS storage and VMware SAN storage solutions and EMC Data Domain. Replication Design understanding of EMC SRDF for Block storage. Snapmirror replication for NetApp, EMC Data domain and replication technologies for File based storage solutions VMware SRM Integration with EMC SRDF solutions is a plus. Understanding of HA and DR concepts as applied to major Infrastructure areas (Compute, Storage & Network) is a desirable. Prior experience in designing secure cloud & virtualized environments is a plus. Good understanding of Brocade SAN Fabrics.
    $94k-126k yearly est.25d ago
  • NGA EMS Help Desk Support Specialist

    The mission of the NGA EMS contract is to provide the full suite of enterprise management Information Technology (IT) services on multiple networks and security domains, inclusive of Intelligence Community (IC) Cloud Environments and Desktop Environments (DTE), at multiple locations worldwide, to include new facilities and building constructions, in support of the NGA Geospatial-131 Intelligence (GEOINT) mission. Obsidian Solutions Group (OSG) is seeking a Help Desk Specialist to provide superior customer service in support of the Enterprise Service Desk.
    $37k-51k yearly est.19d ago
  • Desktop Support Technician

    The Desktop Support Technician reports to and supports the infrastructure onsite and in the cloud for multiple offices. The Desktop Support Technician will also participate in any projects, including planning, execution and maintenance. Our Client is seeking an Desktop Support Technician to join their team in Tysons Corner, VA!
    $38k-51k yearly est.20d ago
  • IT Support Lead, Shenandoah National Park

    Delaware North is hiring a Technology Operations Lead to join our Information Technology team at Shenandoah National Park in Luray, Virginia. At Delaware North, we care about our team member s personal and professional journeys.
    $62.6k-82.9k yearly32d ago
  • Senior Technical Support Engineer - HYBRID - San Jose, CA

    Beckman Coulter Life Sciences mission is to empower those seeking answers to life s most important scientific and healthcare questions. Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher.
    $117k-149k yearly est.46d ago
  • Technical Support Agent

    You can also Download the Mvix Interview Guide to start getting ready - we look forward to speaking with you soon! The Mvix Client Success Team has a job for you! This Role is in-office and reports to our HQ in Sterling, VA. Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Technical Support Agent with a specialization in Linux.
    $32k-40k yearly est.1d ago
  • Help Desk Technician

    Lenderworks' mortgage services platform encompasses the areas of Secondary Marketing, Post Closing, Servicing, Compliance, Quality Control, Finance/Accounting, IT, Solutions Development and Business Systems. Lenderworks is currently seeking a Whether you are just launching your career or are looking to enhance your experience, your future begins at Lenderworks .
    $45k-80k yearly est.6d ago
  • Technical Specialist

    Working with highly motivated individuals from across the globe on a variety of engines, vehicles and markets, the Technical Specialist will be able to grow their scope of experience with technology used across the globe. Here is your chance to work at a globally leading engineering and digital mobility company as their Technical Specialist - Hybrid and Fuel Cell Powertrains in Auburn Hills, MI!! As a Technical Specialist specializing in diagnostic strategies for conventional, hybrid and fuel cell powertrains, you will be responsible for leading and mentoring project teams in the interpretation of OBD regulations, definition of OBD boundaries, creation OBD systems as well as supporting the calibration, validation and certification of diagnostic systems.
    $29k-44k yearly est.7d ago
  • Lead IT Support Specialist Fulfillment Center

    Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations. About Walgreens and WBA : Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high quality products and services in communities nationwide.
    $59k-75k yearly est.6d ago
  • Access Specialist - Remote -Must reside in Illinois - Located in Rockford, IL

    Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct. Rosecrance served nearly 50,000 clients last year. Rosecrance is a private not-for-profit organization and nationally recognized leader in treating substance use and mental health disorders for children, adolescents, adults, and families. Serve as a role model for other staff, patients and customers and demonstrate positive guest relations in representing Rosecrance. Educate callers on Rosecrance and engage clients presenting as clinically appropriate.
    $40k-46k yearly est.1d ago
  • Technical Support Engineer

    ek CDW is growing in Dallas, Texas! We are adding to our Technical Support team full time. Dallas, TX (Carollton, Addison, Plano) - Hybrid remote / onsite Mobile Device Management / Technical Support Details: Location: Dallas, TX (North Dallas, just above Addison)
    $65k-98k yearly est.3d ago
  • Technical Integration Support Operator

    REQUIREMENTS: -Technical Integration Support Operator must have a bachelor's degree (technical or business-related field desired) and shall have recent experience working with the TSGs, or in the following military occupational specialty at the grade of E-6 or higher.
    $32k-54k yearly est.5d ago
  • Technology Talent Attraction Specialist

    ***LHH is seeking a Technology Talent Attraction Specialist local to Dallas, TX. *** LHH Recruitment Solutions, is a division of the Adecco Group; the world's leading HR Solutions provider and the 7th best workplace in the world.
    $50k yearly7d ago
  • IT Technical Support Analyst / Data Analyst with AllScripts (Remote)

    Akkodis is seeking a Technical Analyst for a Right to Hire position with a client located in Rochester, New York.
    $60-65 hourly6d ago

Learn More About Lead Technical Support Specialist Jobs

Average Salary For a Lead Technical Support Specialist

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Lead Technical Support Specialist is $61,618 per year or $30 per hour. The highest paying Lead Technical Support Specialist jobs have a salary over $85,000 per year while the lowest paying Lead Technical Support Specialist jobs pay $44,000 per year

Updated June 8, 2023
Average Lead Technical Support Specialist Salary
$60,092 yearly
$30 hourly

3 Common Career Paths For a Lead Technical Support Specialist

Information Technology Manager

An information technology manager is responsible for supervising tasks for the company's network and information systems operations. Information technology managers require excellent knowledge of the information systems industry, a strong command of programming languages, and software and hardware application processes. An information technology manager reviews the performance of the IT department staff, ensuring that networks and systems maintain the highest quality and efficiency, and adjusting the specific system updates as needed. Information technology managers monitor the security of the system's database and identify business opportunities to utilize all business systems to improve the company's services.

Information Technology Project Manager

An information technology project manager is responsible for supervising the technology department, ensuring that all tasks are being done by following technological strategies and solutions. Information technology project managers' duties include monitoring the technology team's daily operation, handling team members' concerns, managing customers' inquiries and complaints, helping team members' in achieving their professional growth, creating reports, sharing updates during team and board meetings, and maintaining effectivity of operational procedures. An information technology project manager must have excellent leadership and decision-making skills to decide on the best strategies in meeting the company's objectives.

Manager

Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.

Illustrated Career Paths For a Lead Technical Support Specialist