FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.

Lead Technical Support Specialist

This job has expired and is no longer available.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Top 50 Lead Technical Support Specialist Skills

Below we've compiled a list of the most important skills for a Lead Technical Support Specialist. We ranked the top skills based on the percentage of Lead Technical Support Specialist resumes they appeared on. For example, 10.4% of Lead Technical Support Specialist resumes contained Technical Support Specialists as a skill. Let's find out what skills a Lead Technical Support Specialist actually needs in order to be successful in the workplace.

These are the most important skills for a Lead Technical Support Specialist:

1. Technical Support Specialists

demand arrow
high Demand
Here's how Technical Support Specialists is used in Lead Technical Support Specialist jobs:
  • Lead monthly meeting with technical support specialists in other facilities to collaborate solutions and resolve shared or common technical issues.
  • Traveled to other call centers to train Technical Support Specialists on the services, systems and products.
  • Supervised and motivated four technical support specialists in completing group tasks and goals.
  • Worked with IS management to establish operational objectives for the Technical Support Team and delegated assignments to the Technical Support Specialists.

Show More

2. Computer Hardware

demand arrow
high Demand
Here's how Computer Hardware is used in Lead Technical Support Specialist jobs:
  • Performed troubleshooting of computer hardware, software and resolved networking problems.
  • Handled customers and associates to troubleshoot and resolve various computer hardware, operating system, software, security and peripheral issues.
  • Installed computer hardware and software systems for home based business as an independent contract worker.
  • Manage receiving room - Purchase, track, and organize all computer hardware and supplies.
  • Purchased and maintained inventory of computer hardware, parts and supplies for IT department.
  • Oversee computer hardware component selection and purchase.

Show More

3. Customer Service

demand arrow
high Demand
Here's how Customer Service is used in Lead Technical Support Specialist jobs:
  • Deliver elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions, and comprehensive follow-up.
  • Provide strong customer service skills and troubleshoot a wide variety of telecommunications networking issues and escalate as required.
  • Demonstrated a commitment to customer service by driving team achievement of Quality and Service Level Performance metrics.
  • Provided exceptional customer service and technical support for internal and external voice and data product customers.
  • Commended by senior management for exceeding customer service metrics.
  • Provided an exceptional customer service experience for the customers.
  • Advanced technical support specialist for inbound customer service call-center
  • Provided direct workstation support, systems hardware and software problem management, maintenance and repair through superior customer service.
  • Set a tone and established standards for the Help Desk staff to provide exceptional customer service.
  • Train Service Desk new hires on policies, procedures, troubleshooting techniques and customer service skills.
  • Provided technical software help desk support and customer service to incoming client calls while documenting issues.
  • Lead a team of four Customer Service Representatives when the Senior Manager is not present.
  • Promoted to support all escalated calls based on customer service skills and technical knowledge.
  • Lead my team and helped provided experienced Desktop Support to achieve Quality Customer Service.
  • Review and resolve open tickets generated by level 2 and customer service teams.
  • Ensured a superior level of customer service is provided at all times.
  • Guided twenty employees to ensure a high level of customer service.
  • Mentored and Trained new customer service and technical support hires.
  • Cross trained in Customer Service and Network Administration.
  • Provided key subject matter to decision making stake holders Proven and effective customer Service skills, increasing department satisfaction rating

Show More

4. Remote Access

demand arrow
high Demand
Here's how Remote Access is used in Lead Technical Support Specialist jobs:
  • Use remote access tools to assist callers with resolving complex issues.
  • Utilize remote access to assist customers when needed.

Show More

5. Phone Calls

demand arrow
high Demand
Here's how Phone Calls is used in Lead Technical Support Specialist jobs:
  • Respond to telephone calls and personnel requests for technical support.
  • Answer phone calls & E-mails to client issues.

Show More

Job type you want
Full Time
Part Time
Internship
Temporary

6. Windows XP

demand arrow
high Demand
Here's how Windows XP is used in Lead Technical Support Specialist jobs:
  • Performed desktop and server migration from Windows XP/Windows Server 2003 to Windows 7/Windows Server 2008.
  • Resolved SAF2000 installation issues on Windows XP PC's running Oracle 8i.
  • Lead in the roll out from Windows Xp to Windows 7.

Show More

7. Trouble Tickets

demand arrow
high Demand
Here's how Trouble Tickets is used in Lead Technical Support Specialist jobs:
  • Administered the organization and distribution of trouble tickets for resolving problems.
  • Created all Port In/Port Out trouble tickets on a daily basis based on daily spreadsheets
  • Resolved 50 % of trouble tickets over the phone.
  • Open and track trouble tickets as needed.
  • Escalated trouble tickets to our Corporate IS Office and monitored the status on a regular basis.

Show More

8. Desktop

demand arrow
high Demand
Here's how Desktop is used in Lead Technical Support Specialist jobs:
  • Develop and deliver training workshops for internal end-users on MS Office and business desktop environment applications in classroom or individual settings.
  • Presented technology ideas to CTO and Network Administrator providing much needed clarity on inventory management and desktop administration.
  • Configured desktops and laptops using change management procedures and escalation processes.
  • Provided 30% phone and 70% desktop support for 1200 nodes nationwide troubleshooting 40 to 60 calls per day.
  • Provided desktop & application support to users on various platforms including Windows XP, Vista and 7.
  • Installed, repaired, maintained, and upgraded desktop and notebook computers; perform maintenance on printers.
  • Provided customer support for HP Laptops and Desktops over the phone for US based end users.
  • Maintained all end user devices for large corporation to include every desktop, laptop, PDA.
  • Set up PC and Apple desktops, laptops, as well as various mobile devices.
  • Manage laptop and desktop stock - Record, track, and ship suitable assets nationwide.
  • Repair, troubleshoot, install, configure computer systems such as laptops and desktops.
  • Resolve technical problems with server and desktop computing equipment and software.
  • Build desktop, laptop computers & wireless PC tablets.
  • Resolved warranty issues within the Commercial Desktop Systems.
  • Install configure and maintain desktop computers.
  • Provided all data back up's and transfers on desktop computers for imaging using Norton Symantec Ghost software.
  • Manage day to day operations for Global Technology Operations of Desktop Client Support within Deutsche Bank environment.
  • Repair computer hardware, including desktops, laptops, and Associated peripherals.
  • Implemented Scriptlogic Desktop_Authority_7.6.1.55 data security and Symantec AntiVirus 10.x.
  • Created SOPs for the Help Desk/Desktop knowledgebase.

Show More

3 Desktop Jobs

No jobs at selected location

9. Active Directory

demand arrow
high Demand
Here's how Active Directory is used in Lead Technical Support Specialist jobs:
  • Managed account activation and Active Directory additions for corporate employees.
  • Perform Windows account management using Active Directory.
  • Manage the site OU in Active Directory as far as users, group membership, remote access, and workstations.
  • Created Group Policies, New Users, network groups, & email accounts in Exchange 2003 using active directory.
  • Create and Term users in Active Directory/Exchange to also include backup and exporting of termed users mailbox and documents
  • Supplied computer workstation support for Windows NT, 2000, XP, Windows 2000 servers & Active Directory.
  • Configure Active Directory with OU, groups, users, set permissions with GPO and reset passwords.
  • Managed Active Directory recipient accounts and granted folder access utilizing MMC from Windows Server 2008 environment.
  • Managed users, groups and computers (distribution and security groups) in Active Directory.
  • Granted permissions to users to allow access to databases and shared folders through Active Directory.
  • Created and managed user accounts and security for Windows Server 2003 Active Directory Admin.
  • Set up user accounts within active directory and worked with setting up group policies.
  • Manage 4500 users in Active Directory and security access to all directories.
  • Deployed and managed company domain utilizing Windows Active Directory/LANDesk Management Suite 8.7.
  • Work with Active Directory in regards to creating/deleting, password resets, locking and unlocking accounts and groups.
  • Administer and manage CA IT Client Manager Manage user accounts in Windows Active Directory.
  • Perform account management thru Active Directory for new hires & separations.
  • Administer accounts in a Windows 2003 active directory environment.
  • Migrated the library staff from Novell to Active Directory.
  • Perform administrative clean up tasks in Active Directory.

Show More

10. Technical Support

demand arrow
high Demand
Here's how Technical Support is used in Lead Technical Support Specialist jobs:
  • Assisted in Management and Direction of customer facing Technical Support Department.
  • Reported to Technical Support Manager.
  • Create, maintain, and update all necessary materials for online presence of both laptop program and Bryant student technical support.
  • Provided computer services and technical support to FEMA's Baton Rouge, Joint Field Office (JFO).
  • Second level technical support for various floors and buildings, at corporate headquarters, and 15 remote stores/kiosks.
  • Lead the Technical Support department for the company wide Consumer Banking and Customer Operations Support department.
  • Provided technical support for various law firms, trading firms, small cooperative work space offices.
  • Served as Lead technical support specialist for numerous RPG IV-based applications for a comprehensive banking system.
  • Shift lead in a 24 x 7 regional operations and maintenance center / technical support desk.
  • Provided advanced technical support of Digital Phone, High Speed Data, and Cable Services.
  • Provide technical support and service on site and over the phone for end users.
  • Supervised a Team of 10 Technical Support Representatives for EPSON's E-mail/Chat Support.
  • Provided technical support to technicians and customers by the means of phone support.
  • Team Leader and liaison between Technical Support Group and company executives.
  • Screened, interviewed, and hired new employees for Technical Support.
  • Provided first-level technical support for IT infrastructures supporting 1,000+ employees.
  • Train new Technical Support Specialist and IT interns.
  • Provide customer-friendly and proficient technical support to high speed data customers using various means of communication.
  • Managed call flow and responded to technical support needs of T-Mobile's smartphone customers.
  • Supervised Technical team consisting of 5 technical support staff, handpicked to perform management duties when IT Manager traveled offsite.

Show More

3 Technical Support Jobs

No jobs at selected location

11. Hardware Issues

demand arrow
high Demand
Here's how Hardware Issues is used in Lead Technical Support Specialist jobs:
  • Support software and hardware issues for traders and corporate user in a timely manner.

Show More

12. Setup

demand arrow
high Demand
Here's how Setup is used in Lead Technical Support Specialist jobs:
  • Installed Wireless routers, setup security, and supported network connectivity at referring doctor locations.
  • Analyzed and investigated problems caused by incorrect software and mainframe setups.
  • Completed Profile setups for all users including Outlook, data transfer and training on new devices.
  • Travel to site locations to solve issues, setup new locations including any networking requirements.
  • Provided basic setup/testing/support for SaaS EDI system for corporate office and trading partners.
  • Lead and manage a team Deploying Technology equipment for new entire building setup.
  • Managed IT setup and new user requests for SAP and Business Objects.
  • Blackberry Setup and maintenance, support for home users

Show More

13. Database

demand arrow
high Demand
Here's how Database is used in Lead Technical Support Specialist jobs:
  • Defined database requirements and identified information tools needed to support tracking data distribution, collection, and archival.
  • Maintained data security and ensured the integrity of any information added to the database.
  • Manage web-based Customer Satisfaction Survey databases to track and report customer responses.
  • Develop requirements for the Data Management tracking database.
  • Perform data modeling and establish databases.
  • Developed a Quantity and Quality database tracking system fit to measure the quantity and quality of work for all employees.
  • Provided one-on-one and group training sessions for Microsoft Office XP applications and custom databases;.
  • Worked closely with Database development teams during the testing phase of unannounced software releases.
  • Collect daily production metrics from management team to store in Access and MySQL databases.
  • Log and track calls using database and maintains history records and related problem documentation.
  • Installed maintained and upgraded various releases of IBM's Database subsystems on mainframes.
  • Handled administration for Eloquence Database, including custom report and job writing.
  • Validated unit database with unit's Technical Inspectors at various locations.
  • Support development and maintain MS Access based data collection databases.
  • Create, maintain, and enter information into databases.
  • Repair corrupted Access 2.0 databases.
  • Maintained online technical documentation for customer support as well as implementation and administration of internal multi-departmental forum community & communication database.
  • Designed, developed, implemented and maintained multi-user database applications utilizing Microsoft Access and VBA;.
  • Build and validate ULLS-A (E) database for CH-47M model aircrafts for Boeing prior to release to the government.
  • Created and maintained a Microsoft Access database to track IT Inventory;.

Show More

14. Internet

demand arrow
high Demand
Here's how Internet is used in Lead Technical Support Specialist jobs:
  • Performed daily technical support at a local center for the AT&T DSL internet product and service.
  • Monitored, and resolved Internet, dial access, TLP, synchronous/asynchronous telecommunication problems.
  • Support and Maintenance of Remote Access (VPN) and Internet connectivity.
  • Supported a two city - wide area wireless internet service provider.
  • Provided high-level technical support to corporations that had Internet connections within the Durocom network.
  • Provisioned wireless services such as Mobile Phone Activations, Paging, Wireless Internet, Voicemail and various wireless features.
  • Install, repair browser(Internet Explorer ver.

Show More

15. Desk Support

demand arrow
average Demand

16. VPN

demand arrow
average Demand
Here's how VPN is used in Lead Technical Support Specialist jobs:
  • Create, manage and troubleshoot web based VPN remote connections between Olympus and its customers for remote support services.
  • Configure and support VPN (Checkpoint), Remote connectivity, and Wireless networks.
  • Schedule distribution of laptops and demonstrate connecting to BofA domain via VPN.
  • Managed VPN accounts (hardware/software tokens) through RSA Authentication Manager.

Show More

17. Network Printers

demand arrow
average Demand
Here's how Network Printers is used in Lead Technical Support Specialist jobs:
  • Coordinated installations for 40 SNA network printers at 15 facilities Mob's offices.
  • Install and maintain support on network printers such as HP and Zebra.
  • Configured network printers MFD (Xerox Phaser 6700, Xerox WorkCentre 7000/7800) and production barcode printers (Zebra 110Xi4).

Show More

18. Voip

demand arrow
average Demand
Here's how Voip is used in Lead Technical Support Specialist jobs:
  • Engage in solely facilitating the companies Ring Central VOIP management portal for over 200 users.
  • Performed timely testing of both the Siemens and the Cisco VoIP call tracking modules.
  • Experienced with Digital taps, E1/T1 taps, and VoIP Interception & Delivery.
  • Experienced with Analog, Digital, VOIP, T1/E1 and CTI technologies.
  • Audit 50-60 network, VoIP and Service Call audits per day.
  • Provide Server installs and Cisco VoIP and CST switch patching.
  • Support and configure Siemens VoIP phone systems
  • Helped deploy the VOIP project.
  • Maintained Mitel VOIP Phone Systems - maintenance of user information, extensions, queues.

Show More

19. OS

demand arrow
average Demand
Here's how OS is used in Lead Technical Support Specialist jobs:
  • Read technical manuals and brochures to determine application which meet establishment Hospice requirements.
  • Supported voice & data issues over network due to latency, QOS, configuration, and physical device failure.
  • Diagnose internal and external inquiries and work requests as they relate to maintenance of Panasonic and Dell laptop computers.
  • Created Professional Service Fee(s) accounts and manually entered all of those daily charges for all patients.
  • Educate end users on advanced system utilization, in addition to advanced creation and formatting of Microsoft documents.
  • Worked closely with clients to analyze problem, document issue in more detail and to apply resolution.
  • Configured and troubleshoot standard PC software and in-house applications on a variety of Microsoft Windows platforms.
  • Directed 18 employees and managed collections, sales, inventory, and cost controls.
  • Image all new computers with Ghost Image Software and maintain the Ghost server.
  • Entered all new programs, departments, diagnosis codes, providers, etc.
  • Work with engineering dept in diagnose failures trends and data analysis.
  • Developed training courses and diagnostic flow charts for new agents.
  • Coordinate with event hosts to determine technological needs.
  • Cross trained and trained new employees.
  • Awarded Most Core Product Sales - 3rd Quarter 2010.
  • Process is completed using schematics, multi-meters, oscilloscopes, and similar technical diagnostic equipment.
  • Managed configuration of client computer equipment, including iOS/Android mobile devices.
  • Monitor the hybrid fiber coaxial network using various network diagnostic tools for system outages.
  • Specialized support for storage arrays, OS (Solaris/Red Hat), and Networking.
  • Assist managers with negotiation of most favorable prices and terms with venders and uptime and system response time.

Show More

20. Citrix

demand arrow
average Demand
Here's how Citrix is used in Lead Technical Support Specialist jobs:
  • Utilized Citrix MetaFrame Presentation Server 4.0.
  • Supported applications including MS Office 2010, Lotus Notes, SAP, Citrix and Client Access.
  • Maintained Citrix (1.7, MetaFrame 1.8) dial in and LAN based server farms.
  • Assist in setup new user's account on the domain and setup Citrix profiles.
  • Provide remote on-site support service (Citrix gotoaccess) for outside employee.

Show More

21. LAN

demand arrow
average Demand
Here's how LAN is used in Lead Technical Support Specialist jobs:
  • Documented computer problems and their resolutions, implementation plans and installation procedures;.
  • Reviewed all facility surveillance procedures to verify implementation of Safety Basis requirements.
  • Developed and managed project plans while providing status updates to management.
  • Assisted in planning and designing configuration of departments.
  • Experienced in planning and testing Business Recovery/Continuity exercises.
  • Assisted in planning and documenting technology support procedures.
  • Plan and maintain schedules, procedures, training materials and tracking methods, ensuring that phone/data lines are provisioned and installed.
  • Founded Morale Committee for Lincoln Service Desk and act as chairperson (morale event planning and execution).
  • Developed, planned, and managed projects in effort to continually improve the overall Help Desk efficiency.
  • Served as liaison between the LOB business groups, the Help Desk and the LAN Operations team.
  • Created test plans for multiple projects, established critical paths, coordinated timely testing with staff.
  • Planned, Implemented and coached team members in use of processes, procedures and best practices.
  • Plan IT strategy for new current and new services, business expansion and acquisition.
  • Develop test plans, scripts and reports for systems and table games testing.
  • Build and Design Surveillance, Alarm and Access Control systems for clients.
  • Diagnosed and resolved issues with LAN connectivity and security.
  • Imaged computers across the LAN utilizing SCCM.
  • Coordinated and planned for special projects.
  • Reduced alienated equipment by 52% across company infrastructure by implementing and installing procurement software LANDesk.
  • Developed and presented education classes on z/OS system to IBM recruits at the Atlanta Education Center.

Show More

2 LAN Jobs

No jobs at selected location

22. Mac

demand arrow
average Demand
Here's how Mac is used in Lead Technical Support Specialist jobs:
  • Assisted Epson end-users with PC/MAC setups/configurations of new printers/scanners.
  • Prepare Apple/Mac and Windows computers and IOS, Android and Windows mobile phones and devices for new and existing employees.
  • Excelled at analyzing and resolving complex customer issues involving PC and Mac platforms for both internal and external customers.
  • Assisted members with writing and implementing dial access, CGI scripts, and Visual Basic based macros.
  • Used the remote control tool (SMS 2003) to access client machines and resolve problems.
  • Experience troubleshooting Windows, Mac OSX, Linux, IOS, and Android operating systems.
  • Worked within a Mac/Windows environment handling issues on a wide variety of user systems.
  • Imaged machines using SCCM to deploy applications and verified the applications were compatible.
  • Provide engineering support to machining and engine assembly lines.
  • Work with legal applications such as Docs Open, DM 5, DeltaView, DocX Tools, MacPac, CMS.
  • Assure virus protection, remove malware, and clean machines for optimal performance.
  • Trouble shoot all tech issues (PC & Mac).Created, implemented and administered the office network of 20+ staff.

Show More

23. Symantec

demand arrow
average Demand
Here's how Symantec is used in Lead Technical Support Specialist jobs:
  • Worked with Information Security Team to create incident response processes for handling of Symantec IPS alerts by help desk.
  • Image (Symantec Ghost), configure, and upgrade suitable computers for deployment.
  • Worked extensively with Symantec Ghost Servers and Imaging clients.
  • Performed Symantec Backup Exec 11d for Windows Servers.

Show More

24. PCS

demand arrow
average Demand
Here's how PCS is used in Lead Technical Support Specialist jobs:
  • Installed and upgraded 100+ PCs, with 3270 emulation, in conjunction with new PC-host system.
  • Tested, imaged, and cleaned PCs, laptops, and other related hardware.
  • Install, Configure and Troubleshoot PCs and Laptops.
  • Image all out going PCs RefreshModel afterOutlook Support.

Show More

25. Suite

demand arrow
average Demand
Here's how Suite is used in Lead Technical Support Specialist jobs:
  • Supported and troubleshooted problems within the Microsoft Office suite (2003, 2007 & 2010).
  • Handled all users' inquiries on Microsoft Outlook 2007 mail system and Microsoft Office Suite 2007.
  • Web design and content creation- HTML, CSS, Wordpress, Drupal, Adobe Creative Suite

Show More

26. Computer System

demand arrow
average Demand
Here's how Computer System is used in Lead Technical Support Specialist jobs:
  • Establish a customer base and provide follow up to evaluate the customer's satisfaction with Affiliated Computer Systems products and services.
  • Prepare and deploy computer systems via Operating System Deployment (OSD) and Windows Deployment Services (WDS).
  • Lead and organize the deployment of computer systems for the district office each fiscal year of over 200 users.
  • Diagnosed, repaired, analyzed and replaced computer systems and components as needed.
  • Installed Microsoft office and quicken software on computer system.
  • Processed secured government source documents using Wyse computer system 286/10.

Show More

27. Software Applications

demand arrow
average Demand
Here's how Software Applications is used in Lead Technical Support Specialist jobs:
  • Managed web and telephone based remote technical support, application configuration assistance, application solutions development and software applications testing.
  • Provided support for various in-house financial data spreadsheets and complex analytic formulas derived from 3rd party contributing software applications.
  • Installed and configured custom and commercial software applications to meet federal and county laws and statutes.
  • Install software, software applications and hardware.

Show More

28. Tcp/Ip

demand arrow
average Demand
Here's how Tcp/Ip is used in Lead Technical Support Specialist jobs:
  • Configured BIOS settings, Dial-Up Networking, TCP/IP settings, 802.11a wireless support and resolutions.

Show More

29. SQL

demand arrow
average Demand
Here's how SQL is used in Lead Technical Support Specialist jobs:
  • Designed and Developed a Client/Server Budget Tracking system utilizing SQL Server Database with Access/Excel user interfaces.
  • Reviewed stored procedures within SQL database that computed sales tax reports and customer reports and resolved bugs.
  • Prepared queries and corrective scripts to identify and correct errors in self-hosted customer SQL databases.
  • Created numerous custom reports utilizing Crystal Reports, which accessed custom SQL stored procedures.
  • Web page is PHP based integrated with MySQL databases.
  • Helped develop and manage an online troubleshooting tool for cable modems using; Perl, Mysql, SNMP.

Show More

30. Problem Resolution

demand arrow
low Demand
Here's how Problem Resolution is used in Lead Technical Support Specialist jobs:
  • Managed end-user support of computer applications and system configuration, problem resolution, and training.
  • Demonstrated ability to build rapport with end-users, thus facilitating expedient and accurate problem resolution.
  • Provided time sensitive problem resolution through troubleshooting, problem escalation, and effective communication.
  • Ensured timely problem resolution and delivered apposite training to departmental clientele.
  • Accompanied Sales Managers to customer sites for major problem resolution.

Show More

1 Problem Resolution Jobs

No jobs at selected location

31. DNS

demand arrow
low Demand

32. Lotus Notes

demand arrow
low Demand
Here's how Lotus Notes is used in Lead Technical Support Specialist jobs:
  • Helped Migrate organization email system from cc:Mail to Lotus Notes, and Microsoft outlook client.
  • Supported Lotus Notes mail client.
  • Support multiple sites and provide level 2 and level 3 troubleshooting Lotus Notes administration.

Show More

33. User Accounts

demand arrow
low Demand
Here's how User Accounts is used in Lead Technical Support Specialist jobs:
  • Create, delete and modify access rights for user accounts as requested by Division Chief for each Sector.
  • Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use.
  • Add, remove, rename, and move of computer and user accounts in Active Directory.
  • Create user accounts and sets up necessary user workstation application software.
  • Maintained and managed user accounts.
  • Assist with management of user accounts, mailboxes, user folders, permissions, login scripts, and network group policies.

Show More

34. Sccm

demand arrow
low Demand
Here's how Sccm is used in Lead Technical Support Specialist jobs:
  • Created the standard company image and maintain/deploy using WDS/MDT/SCCM as well as packaging and deploying software when available.
  • Support, install and upgrade SCCM workstation client software.

Show More

35. Phone System

demand arrow
low Demand
Here's how Phone System is used in Lead Technical Support Specialist jobs:
  • Install all and setup all new users in the firms centralized/mesh Cisco telephone system network.

Show More

36. SLA

demand arrow
low Demand
Here's how SLA is used in Lead Technical Support Specialist jobs:
  • Used Service Center ticketing system to maintain and run tickets in an SLA fast paced work place.
  • Meet all SLA requirements for night time production batch streams.
  • Interfaced directly with clients to define and verify incidents and negotiate SLAs.
  • Performed weekly reporting on SLAs to customers.

Show More

37. Level Support

demand arrow
low Demand
Here's how Level Support is used in Lead Technical Support Specialist jobs:
  • Provided second-level support and coordinated with third-level support groups to ensure user issues were resolved to the customer's satisfaction.
  • Interlocked with third-level support as required to achieve resolution; escalated as needed to obtain closure on major problems.
  • Provided Tier II and III level support LAN/WAN, to support 1200 +user environment.
  • Level 3 support specialist handling escalations of all lower level support requests.
  • Answer all incoming calls from mid level support.
  • Provided residency software installation and first-level support to Vendor products (Oracle, PeopleSoft, Siebel).

Show More

2 Level Support Jobs

No jobs at selected location

38. Software Products

demand arrow
low Demand
Here's how Software Products is used in Lead Technical Support Specialist jobs:
  • Lead test engineer for all table games hardware and software products as well as lead table games engineering field support.
  • Assisted merchants with the required procedures necessary performing credit card functions on several software products.
  • Managed and performed testing of software products in preparation for new release and patches.
  • Evaluated and selected new hardware and software products for technology upgrade proposals.
  • Maintain a working knowledge of multiple company software products.
  • Recommended hardware and software products for purchase.
  • Repaired Apple hardware and software products.
  • Maintained a knowledgebase in support of technical problem resolution for assigned software products.
  • Evaluated and analyze new versions software products and software tools.
  • Assisted Tameran's Engineering and Sales departments supporting hardware and software integration of new and existing software products.

Show More

39. Sharepoint

demand arrow
low Demand
Here's how Sharepoint is used in Lead Technical Support Specialist jobs:
  • Created and documented user provisioning processes and maintained client SharePoint environment.
  • Lead an effort with department heads, directors, Vice-Presidents and Chief Officers to find and implement uses for SharePoint.
  • Manage SharePoint 2010 environment for the local production environment.
  • Expand and manage the corporate SharePoint sites.
  • Train users on the SharePoint platform.

Show More

40. Technical Assistance

demand arrow
low Demand

41. RAN

demand arrow
low Demand
Here's how RAN is used in Lead Technical Support Specialist jobs:
  • Perform Database Backup and external Database transfer.
  • Provide workstation and server support for various small business clients ranging from 20 to 100 workstations in a network environment.
  • Maintained and managed all service of on-site hardware and software requirements for various departments at both corporate and branch locations.
  • Arranged warranty replacement of customers' devices and advised options for insurance, warranty, and mobile device protection.
  • Aided in kiosk implementations and support in Commercial, Department of Defense and Veteran's Administration Hospitals.
  • Serve as a resource to new and veteran customers, making sure that they feel understood.
  • Interviewed new hires; participated on lateral training/transitions of employees within the company.
  • Developed the NIPR (National Insurance Producer Registry) Gateway Technical System manual.
  • Worked with QA engineering and customer to implement quality assurance changes.
  • Trouble shooting intranet IIS server running proprietary software and resolving.
  • Upload and transfer file through AMRDEC SAFE to Boeing personnel.
  • Control daily quality assurance (IAW) ISO 9001 standards.
  • Translate report and escalate major system outages to Tier 3.
  • Traveled to branch locations to administer assistance when needed.
  • Perform needed warranty claim and parts ordering.
  • Have acquired a Top Secret Clearance.
  • Grant permissions and group memberships.
  • Received historical data from each unit and transfer to ULLSA-A (E) SCP 6 database.
  • Composed various memoranda detailing login procedures and application techniques for 100+ WireIMAGE end-users.
  • Worked with other IBM brand teams to resolve cross-brand issues (xSeries, Netfinity, ThinkPad).

Show More

42. Information Technology

demand arrow
low Demand
Here's how Information Technology is used in Lead Technical Support Specialist jobs:
  • Provide updated and fully prepared information technology instruction to students and actively engages in retention activities.
  • Provided Information Technology support for Treasury Brokerage Trading Floor.
  • Provide leadership to interns in all aspects of Information Technology used in our organization.
  • Assist with increasing rating of client's view involving Information Technology.

Show More

43. QA

demand arrow
low Demand
Here's how QA is used in Lead Technical Support Specialist jobs:
  • Work closely with assisting QA department from time to time with testing of company products.
  • Validate technical documents and Olympus software installation for QA.
  • Interfaced with QA to ensure exceptional product quality.
  • Utilized for roles that were integrate in other departments: QA, Help Desk, and Software Deployment.

Show More

44. Unix

demand arrow
low Demand
Here's how Unix is used in Lead Technical Support Specialist jobs:
  • Consult staff, students, and faculty on the use of IBM mainframe and UNIX account access and email.
  • Provided advanced technical support and assistance for Dedicated Unix, Windows, Cobalt Corporate Servers customers.
  • Developed and lead the project for end-to-end platform conversion from MPE to Unix.

Show More

45. Console

demand arrow
low Demand
Here's how Console is used in Lead Technical Support Specialist jobs:
  • Developed and managed company distribution list in Active Directory and maintained accounts using Active Directory/Exchange Management Console.
  • Managed/configured and troubleshot production wireless barcoding devices (Motorola MC9190/MC9200/VC5090/DLOG MTC6/MTC10) through SotiMobiControl console.

Show More

46. Technical Documentation

demand arrow
low Demand
Here's how Technical Documentation is used in Lead Technical Support Specialist jobs:
  • Assisted with creating training initiatives and technical documentation for end - user technology deployment.
  • Authored over two hundred (200) pages of technical documentation for IT Staff reference.
  • Create, modify and update technical documentation for internal knowledge base and user reference.
  • Developed technical documentation and end user guides to support job related tasks.

Show More

47. Technical Problems

demand arrow
low Demand
Here's how Technical Problems is used in Lead Technical Support Specialist jobs:
  • Reproduced customer's technical problems to understand and resolve as needed.
  • Identified, researched, and resolved technical problems.

Show More

3 Technical Problems Jobs

No jobs at selected location

48. Linux

demand arrow
low Demand
Here's how Linux is used in Lead Technical Support Specialist jobs:
  • Install, update, configure, troubleshoot and repair hardware and software for Windows 9x/2K/XP and Linux workstations.

Show More

49. Software Upgrades

demand arrow
low Demand
Here's how Software Upgrades is used in Lead Technical Support Specialist jobs:
  • Developed procedures for installation of software upgrades and application changes utilizing PM/SDLC methods.
  • Resolve end-user problems, including network connections, hardware/software upgrades and printing issues, and adapt client software for individual situations.
  • Performed hardware and software upgrades on users computers.
  • Expedited customer maintenance contracts with hardware and software upgrades Aided clientele with automatic isometric customization using I-Configure.
  • Coordinated software upgrades and installations with licensed and datacenter hosted clients.
  • Facilitated new operating system rollouts for multiple Windows upgrades and managed several software upgrades for MS Office and customized legal software.

Show More

50. POS

demand arrow
low Demand
Here's how POS is used in Lead Technical Support Specialist jobs:
  • Position requires independently working on projects using all available resources to resolve any problems.
  • Collaborated with department manager to define key indicators for positive client support.
  • Develop and monitor performance levels of software and hardware and evaluate, Recommend, and propose alternative methods of information processing.
  • Possess expert solder skills for all components including fine pitch surface mount components requiring the use of a microscope.
  • Assessed client's profiles and aligned them with the best possible products and services to meet their needs.
  • Worked to maintain and support a positive customer first support environment through leadership, training and direct communication.
  • Evaluated performance of direct reports for the purpose of assessing advancement, termination, and compensation increases.
  • Perform applicant interviews and provide proposal for hire to supervisor for capable and proficient candidates.
  • Oversee the management, logistics of disposal and renewal of hardware and software inventory.
  • Position requires for me to take ownership of issues and facilitate a quick resolution.
  • Support equipment acquisition, operations and disposal phases throughout Program life cycles.
  • Compose and edit manuals for use by other support agents.
  • Identify hardware issues and possible replacement of suspect hardware.
  • Manage asset disposal - Receive all outdated equipment.
  • Hired and trained staff for various positions.
  • Support of six POS sites.
  • Worked in a increasingly responsible position, culminating in management role with oversight for a financial-service position.
  • Supported approximately 600 computers and peripherals including POS devices and the employees that utilized them.
  • Presented to management team ongoing project status and post mortem analysis.
  • Experienced with Gerber, Composer6.5 and Artpath, Flexi-sign and Casmate.

Show More

Lead Technical Support Specialist Jobs

NO RESULTS

Aw snap, no jobs found.

20 Most Common Skills For A Lead Technical Support Specialist

Technical Support Specialists

13.6%

Computer Hardware

13.3%

Customer Service

8.5%

Remote Access

8.3%

Phone Calls

5.6%

Windows XP

5.5%

Trouble Tickets

5.5%

Desktop

5.2%

Active Directory

5.0%

Technical Support

4.1%

Hardware Issues

3.9%

Setup

3.5%

Database

3.2%

Internet

2.7%

Desk Support

2.6%

VPN

2.4%

Network Printers

2.0%

Voip

1.7%

OS

1.7%

Citrix

1.7%
Show More

Typical Skill-Sets Required For A Lead Technical Support Specialist

Rank Skill
1 Technical Support Specialists 10.4%
2 Computer Hardware 10.2%
3 Customer Service 6.5%
4 Remote Access 6.3%
5 Phone Calls 4.3%
6 Windows XP 4.2%
7 Trouble Tickets 4.2%
8 Desktop 4.0%
9 Active Directory 3.8%
10 Technical Support 3.1%
11 Hardware Issues 3.0%
12 Setup 2.7%
13 Database 2.5%
14 Internet 2.1%
15 Desk Support 2.0%
16 VPN 1.8%
17 Network Printers 1.5%
18 Voip 1.3%
19 OS 1.3%
20 Citrix 1.3%
21 LAN 1.3%
22 Mac 1.2%
23 Symantec 1.2%
24 PCS 1.0%
25 Suite 1.0%
26 Computer System 0.9%
27 Software Applications 0.9%
28 Tcp/Ip 0.9%
29 SQL 0.9%
30 Problem Resolution 0.9%
31 DNS 0.9%
32 Lotus Notes 0.8%
33 User Accounts 0.8%
34 Sccm 0.8%
35 Phone System 0.7%
36 SLA 0.7%
37 Level Support 0.7%
38 Software Products 0.7%
39 Sharepoint 0.7%
40 Technical Assistance 0.7%
41 RAN 0.6%
42 Information Technology 0.6%
43 QA 0.6%
44 Unix 0.6%
45 Console 0.6%
46 Technical Documentation 0.6%
47 Technical Problems 0.6%
48 Linux 0.5%
49 Software Upgrades 0.5%
50 POS 0.5%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
Show More

22,691 Lead Technical Support Specialist Jobs

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.