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Become A Lead Technician

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Working As A Lead Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $87,043

    Average Salary

What Does A Lead Technician Do

A Lead Technician provides training, work direction, and guidance to a team of technicians involved in various craft specialties. They must report to supervisors regarding work completed and unusual technical or personnel issues.

How To Become A Lead Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Lead Technician jobs

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Lead Technician Career Paths

Lead Technician
Senior Consultant Senior Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Business Analyst Senior Manager Director Of Information
Chief Technology Officer
11 Yearsyrs
Engineer Senior Systems Engineer Senior System Administrator
Data Center Manager
9 Yearsyrs
Service Manager Operations Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Senior Technologist Field Service Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Engineer Systems Engineer Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Business Analyst Senior Systems Analyst Senior Software Engineer
Lead Developer
6 Yearsyrs
Project Leader Program Manager Marketing Manager
Operations Manager
7 Yearsyrs
Service Manager General Manager Account Manager
Product Manager
7 Yearsyrs
Operations Manager Account Executive Business Analyst
Quality Assurance Lead
6 Yearsyrs
Operations Manager Business Analyst Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Project Leader Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Senior Technologist Systems Administrator Software Engineer
Senior Programmer Analyst
7 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Technical Support Specialist Network Administrator Systems Engineer
Senior Software Engineer
6 Yearsyrs
General Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Senior Consultant Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Lead Technician Demographics

Gender

  • Male

    80.2%
  • Female

    17.7%
  • Unknown

    2.1%

Ethnicity

  • White

    69.2%
  • Asian

    17.1%
  • Hispanic or Latino

    10.2%
  • Unknown

    2.6%
  • Black or African American

    0.9%
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Languages Spoken

  • Spanish

    46.1%
  • French

    9.0%
  • Carrier

    8.4%
  • German

    5.1%
  • Japanese

    3.4%
  • Chinese

    3.0%
  • Arabic

    2.7%
  • Portuguese

    2.5%
  • Hindi

    2.4%
  • Russian

    2.4%
  • Vietnamese

    2.2%
  • Italian

    2.2%
  • Mandarin

    2.1%
  • Polish

    1.9%
  • Korean

    1.8%
  • Tamil

    1.0%
  • Hebrew

    0.9%
  • Cantonese

    0.9%
  • Greek

    0.9%
  • Urdu

    0.9%
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Lead Technician

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Lead Technician Education

Lead Technician

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Real Lead Technician Salaries

Job Title Company Location Start Date Salary
Technical Lead Caiser Technologies Inc. Ashburn, VA Jul 10, 2008 $105,872
Technical Lead Caiser Technologies Inc. Ashburn, VA Jul 22, 2008 $105,872
Technology Lead-US Infosys Limited Ashburn, VA Sep 22, 2016 $89,674
Technology Lead-US Infosys Limited Ashburn, VA Aug 09, 2018 $88,875
Technology Lead-US Infosys Limited Ashburn, VA Aug 18, 2017 $87,409
Technology Lead-US Infosys Limited Ashburn, VA Dec 21, 2015 $87,282
Technology Lead-US Infosys Limited Ashburn, VA Feb 15, 2016 $87,282
Technology Lead-US Infosys Limited Ashburn, VA Jul 03, 2016 $87,043
Technology Lead-US-Practitioner Infosys Limited Ashburn, VA Jul 31, 2018 $82,326
Technology Lead-US Infosys Limited Ashburn, VA Sep 17, 2012 $80,196
Technical Leader Aricent Technologies (Holdings) Limited Ashburn, VA Oct 01, 2012 $78,624 -
$81,000
Technical Leader Aricent Technologies (Holdings) Ltd. Ashburn, VA Sep 25, 2009 $78,042
Technical Lead Zillion Technologies Inc. Ashburn, VA Sep 03, 2014 $63,336

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Top Skills for A Lead Technician

WebServicesProceduresDatabasePl/SqlWindowsXPHardwareTechnicalSupportArchitectureXMLPlatformSQLServerCustomerServiceUnixTroubleshootUserInterfaceSetupOnsiteCodeReviewDesignDocumentsC#.NET

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Top Lead Technician Skills

  1. Web Services
  2. Procedures
  3. Database
You can check out examples of real life uses of top skills on resumes here:
  • Worked extensively in Soap Web Services and soap connect rules to talk to external systems.
  • Lead and instructed other technicians in the proper diagnostic procedures of over 800 hundred vehicles per month.
  • Mapped incoming and outgoing data interfaces into multiple Oracle databases.
  • Developed and implemented 30-35 PL/SQL packages, procedures and functions to support complex business logic at database level.
  • Migrated existing devices from Windows XP to Windows 7

Top Lead Technician Employers

Lead Technician Videos

Aircraft Maintenance Lead Technician, Career Video from drkit.org

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