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Become A Lead Technician

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Working As A Lead Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $87,043

    Average Salary

What Does A Lead Technician Do

A Lead Technician provides training, work direction, and guidance to a team of technicians involved in various craft specialties. They must report to supervisors regarding work completed and unusual technical or personnel issues.

How To Become A Lead Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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7 Lead Technician jobs

MCW Solutions
Ashburn, VA
AV Lead Technician

$87,043 Estimated

Kforce
Ashburn, VA
Field Technician

$46,420 Estimated

Curtiss Wright
Ashburn, VA
IT Technician

$106,804 Estimated

Collabera
Ashburn, VA
Data Center Technician

$48,620 Estimated

Satair Group
Ashburn, VA
IT Desktop Support

$58,920 Estimated

Pro Unlimited
Ashburn, VA
IT Field Support

$58,920 Estimated

Crystal Equation
Ashburn, VA
IT Field Support

$58,920 Estimated

MCW Solutions
Ashburn, VA
AV Lead Technician

$87,043 Estimated

Kforce
Ashburn, VA
Field Technician

$46,420 Estimated

Curtiss Wright
Ashburn, VA
IT Technician

$106,804 Estimated

Collabera
Ashburn, VA
Data Center Technician

$48,620 Estimated

Satair Group
Ashburn, VA
IT Desktop Support

$58,920 Estimated

Pro Unlimited
Ashburn, VA
IT Field Support

$58,920 Estimated

Crystal Equation
Ashburn, VA
IT Field Support

$58,920 Estimated

MCW Solutions
Ashburn, VA
AV Lead Technician

$87,043 Estimated

Kforce
Ashburn, VA
Field Technician

$46,420 Estimated

Curtiss Wright
Ashburn, VA
IT Technician

$106,804 Estimated

Collabera
Ashburn, VA
Data Center Technician

$48,620 Estimated

Satair Group
Ashburn, VA
IT Desktop Support

$58,920 Estimated

Pro Unlimited
Ashburn, VA
IT Field Support

$58,920 Estimated

Add To My Jobs

Real Lead Technician Salaries

Job Title Company Location Start Date Salary
Technical Leader Cisco Systems, Inc. San Jose, CA Aug 19, 2016 $200,000 -
$245,300
Technical Lead Amplify Education, Inc. New York, NY May 06, 2015 $190,550
Technical Leader Cisco Systems, Inc. San Jose, CA Aug 19, 2016 $190,000 -
$245,300
Technical Lead Bloomberg L.P. New York, NY May 08, 2015 $188,844 -
$200,000
Technical Lead Etouch Systems Corporation Fremont, CA Feb 26, 2015 $183,872
Technical Leader Cisco Systems, Inc. San Jose, CA Aug 23, 2016 $180,400 -
$205,000
Oracle Pbcs Tech Lead Matrix Resources, Inc. Atlanta, GA Sep 05, 2016 $180,000 -
$210,000
Technical Leader Cisco Systems, Inc. San Jose, CA Jan 09, 2016 $180,000 -
$205,000
User Interface Technical Lead Ad Exchange Group San Carlos, CA Jul 20, 2015 $177,395
Technical Lead Aetea Information Technology, Inc. Wilmington, DE Jan 18, 2016 $177,395
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Top Skills for A Lead Technician

WebServicesProceduresDatabasePl/SqlWindowsXPHardwareTechnicalSupportArchitectureXMLPlatformSQLServerCustomerServiceUnixTroubleshootUserInterfaceSetupOnsiteCodeReviewDesignDocumentsC#.NET

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Top Lead Technician Skills

  1. Web Services
  2. Procedures
  3. Database
You can check out examples of real life uses of top skills on resumes here:
  • Worked extensively in Soap Web Services and soap connect rules to talk to external systems.
  • Lead and instructed other technicians in the proper diagnostic procedures of over 800 hundred vehicles per month.
  • Mapped incoming and outgoing data interfaces into multiple Oracle databases.
  • Developed and implemented 30-35 PL/SQL packages, procedures and functions to support complex business logic at database level.
  • Migrated existing devices from Windows XP to Windows 7

Top Lead Technician Employers

What Kind Of Companies Hire a Lead Technician

  1. Infosys Limited
  2. CVS Pharmacy
  3. Wipro Technologies
  4. Cognizant Technology Solutions
  5. HCL Technologies
  6. Tata Consultancy Services
  7. Hewlett Packard
  8. IBM
  9. Compucom
  10. Cisco Systems
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Lead Technician Videos

Aircraft Maintenance Lead Technician, Career Video from drkit.org

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