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Become A Lead Technician

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Working As A Lead Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $85,228

    Average Salary

What Does A Lead Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Lead Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Lead Technician Jobs

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Lead Technician Career Paths

Lead Technician
Project Manager Information Technology Project Manager Information Technology Director
Chief Information Officer
11 Yearsyrs
Senior Consultant Information Technology Manager Chief Information Officer
Chief Technology Officer
11 Yearsyrs
Senior Technologist Systems Administrator Data Analyst
Data Manager
6 Yearsyrs
Business Analyst Senior Systems Analyst Senior Software Engineer
Development Manager
8 Yearsyrs
Engineer Senior Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Project Leader Information Technology Project Manager
Information Technology Director
10 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Systems Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Service Manager Operations Manager Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Project Leader Business Analyst Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Project Manager Program Manager Product Manager
Senior Product Manager
10 Yearsyrs
Operations Manager Analyst Systems Analyst
Senior Programmer Analyst
7 Yearsyrs
Engineer Senior Software Engineer Technical Analyst
Senior Technical Analyst
7 Yearsyrs
Systems Administrator Technical Consultant
Senior Technical Consultant
7 Yearsyrs
Senior Consultant Project Manager Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Senior Technologist Field Service Technician Systems Engineer
Systems Manager
7 Yearsyrs
Office Manager Human Resources Coordinator Technical Recruiter
Technical Account Manager
7 Yearsyrs
Service Manager General Manager Technician
Technical Manager
7 Yearsyrs
Maintenance Supervisor Security Officer Service Technician
Technical Services Manager
7 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
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Do you work as a Lead Technician?

Help others decide if this is a good career for them

Average Length of Employment
Senior Leader 3.6 years
Lead Technician 3.0 years
Application Lead 2.9 years
Lead Developer 2.5 years
Module Lead 2.0 years
Top Employers Before
Technician 9.2%
Developer 8.9%
Consultant 4.5%
Programmer 3.1%
Manager 2.4%
Top Employers After
Technician 10.9%
Consultant 6.9%
Manager 4.4%
Architect 4.1%
Owner 4.1%
Supervisor 3.4%

Do you work as a Lead Technician?

Lead Technician Demographics

Gender

Male

80.1%

Female

17.8%

Unknown

2.1%
Ethnicity

White

52.6%

Asian

18.5%

Hispanic or Latino

14.3%

Black or African American

10.2%

Unknown

4.4%
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Languages Spoken

Spanish

44.5%

Carrier

9.0%

French

8.0%

German

5.5%

Japanese

3.7%

Chinese

3.2%

Arabic

3.2%

Hindi

2.6%

Russian

2.6%

Portuguese

2.6%

Mandarin

2.2%

Italian

2.2%

Korean

2.0%

Vietnamese

1.9%

Polish

1.9%

Urdu

1.2%

Tamil

1.0%

Cantonese

1.0%

Hebrew

0.9%

Greek

0.9%
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Lead Technician Education

Schools

University of Phoenix

23.5%

More Tech Institute

9.8%

Community College of the Air Force

6.3%

Universal Technical Institute

6.2%

Purdue University

4.7%

Strayer University

4.0%

Texas A&M University

4.0%

University of Houston

3.7%

The Academy

3.7%

Pennsylvania State University

3.6%

University of Texas at Austin

3.4%

George Washington University

3.3%

University of Washington

3.1%

Arizona State University

3.1%

George Mason University

3.1%

Kaplan University

3.1%

Illinois Institute of Technology

2.9%

Michigan State University

2.9%

New Jersey Institute of Technology

2.9%

New York University

2.9%
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Majors

Computer Science

17.8%

Business

13.8%

Electrical Engineering

12.4%

Information Technology

7.0%

Computer Applications

6.0%

Computer Engineering

5.4%

Electrical Engineering Technology

4.8%

Computer Information Systems

4.3%

Engineering

4.3%

Automotive Technology

3.8%

Computer Networking

3.2%

Mechanical Engineering

2.7%

Management

2.5%

Medical Technician

2.1%

Education

1.8%

Criminal Justice

1.8%

General Studies

1.7%

Information Systems

1.5%

Biology

1.5%

Finance

1.5%
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Degrees

Bachelors

36.4%

Other

23.2%

Masters

20.6%

Associate

11.7%

Certificate

4.5%

Diploma

2.3%

Doctorate

1.1%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Lead Technician Salaries

Job Title Company Location Start Date Salary
Lead Technical Consultant Perficient, Inc. Ashburn, VA Nov 28, 2013 $115,000 -
$125,000
Lead Technical Consultant Perficient, Inc. Ashburn, VA Feb 01, 2013 $110,000 -
$120,000
Technical Lead Caiser Technologies Inc. Ashburn, VA Jul 22, 2008 $105,872
Technical Lead Caiser Technologies Inc. Ashburn, VA Jul 10, 2008 $105,872
Lead Technical Consultant Perficient, Inc. Ashburn, VA Jun 14, 2013 $90,000 -
$100,000
Technology Lead-US Infosys Limited Ashburn, VA Sep 22, 2016 $89,674
Technology Lead-US Infosys Limited Ashburn, VA Aug 09, 2018 $88,875
Technology Lead-US Infosys Limited Ashburn, VA Aug 18, 2017 $87,409
Technology Lead-US Infosys Limited Ashburn, VA Dec 21, 2015 $87,282
Technology Lead-US Infosys Limited Ashburn, VA Feb 15, 2016 $87,282
Technology Lead-US Infosys Limited Ashburn, VA Jul 03, 2016 $87,043
Technology Lead-US-Practitioner Infosys Limited Ashburn, VA Jul 31, 2018 $82,326
Technology Lead-US Infosys Limited Ashburn, VA Sep 17, 2012 $80,196
Technical Leader Aricent Technologies (Holdings) Limited Ashburn, VA Oct 01, 2012 $78,624 -
$81,000
Technical Leader Aricent Technologies (Holdings) Ltd. Ashburn, VA Sep 25, 2009 $78,042
Technical Lead Zillion Technologies Inc. Ashburn, VA Sep 03, 2014 $63,336

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Top Skills for A Lead Technician

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  1. Web
  2. Procedures
  3. Pl/Sql
You can check out examples of real life uses of top skills on resumes here:
  • Created custom web-enabled portal for major U.S. Manufacturing company to monitor dedicated trucking fleet.
  • Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.
  • Involved in writing and executing PL/SQL stored procedures and functions and triggers for Oracle to create a Database Management System.
  • Developed and maintained repair/maintenance tracking database using Microsoft Access.
  • Create and test MSI installation packages for the client's applications to install them on the locked down Windows XP workstations.

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Top Lead Technician Employers

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