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Become A Lead Technician

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Working As A Lead Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $87,043

    Average Salary

What Does A Lead Technician Do

A Lead Technician provides training, work direction, and guidance to a team of technicians involved in various craft specialties. They must report to supervisors regarding work completed and unusual technical or personnel issues.

How To Become A Lead Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.


Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.


Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.


Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Lead Technician jobs

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Lead Technician Demographic


  • Male

  • Female

  • Unknown



  • White

  • Asian

  • Hispanic or Latino

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Carrier

  • German

  • Japanese

  • Chinese

  • Arabic

  • Portuguese

  • Hindi

  • Russian

  • Vietnamese

  • Italian

  • Mandarin

  • Polish

  • Korean

  • Tamil

  • Hebrew

  • Cantonese

  • Greek

  • Urdu

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Lead Technician

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Lead Technician Typical Career Paths

Lead Technician Education

Lead Technician

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Real Lead Technician Salaries

Job Title Company Location Start Date Salary
Technical Lead Caiser Technologies Inc. Ashburn, VA Jul 10, 2008 $105,872
Technical Lead Caiser Technologies Inc. Ashburn, VA Jul 22, 2008 $105,872
Technology Lead-US Infosys Limited Ashburn, VA Sep 22, 2016 $89,674
Technology Lead-US Infosys Limited Ashburn, VA Aug 09, 2018 $88,875
Technology Lead-US Infosys Limited Ashburn, VA Aug 18, 2017 $87,409
Technology Lead-US Infosys Limited Ashburn, VA Dec 21, 2015 $87,282
Technology Lead-US Infosys Limited Ashburn, VA Feb 15, 2016 $87,282
Technology Lead-US Infosys Limited Ashburn, VA Jul 03, 2016 $87,043
Technology Lead-US-Practitioner Infosys Limited Ashburn, VA Jul 31, 2018 $82,326
Technology Lead-US Infosys Limited Ashburn, VA Sep 17, 2012 $80,196
Technical Leader Aricent Technologies (Holdings) Limited Ashburn, VA Oct 01, 2012 $78,624 -
Technical Leader Aricent Technologies (Holdings) Ltd. Ashburn, VA Sep 25, 2009 $78,042
Technical Lead Zillion Technologies Inc. Ashburn, VA Sep 03, 2014 $63,336

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Top Skills for A Lead Technician


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Top Lead Technician Skills

  1. Web Services
  2. Procedures
  3. Database
You can check out examples of real life uses of top skills on resumes here:
  • Worked extensively in Soap Web Services and soap connect rules to talk to external systems.
  • Lead and instructed other technicians in the proper diagnostic procedures of over 800 hundred vehicles per month.
  • Mapped incoming and outgoing data interfaces into multiple Oracle databases.
  • Developed and implemented 30-35 PL/SQL packages, procedures and functions to support complex business logic at database level.
  • Migrated existing devices from Windows XP to Windows 7

Top Lead Technician Employers

Lead Technician Videos

Aircraft Maintenance Lead Technician, Career Video from drkit.org

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