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Lead technician jobs in Phoenix, AZ - 989 jobs

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  • Project Lead / Coach - Hazard Mitigation Planner

    I3 Infotek Inc. 3.9company rating

    Lead technician job in Phoenix, AZ

    Work Schedule 40 Hours/Week Day Shift: 8:00 AM - 5:00 PM No weekends Under the guidance of the Plans Branch Manager, the Hazard Mitigation Planner will lead and support planning projects related to the State Hazard Mitigation Plan and Local & Tribal Hazard Mitigation Plans. This role requires strong written planning, coordination, and stakeholder engagement skills. Key Responsibilities Lead planning projects related to state, local, and Tribal Hazard Mitigation Plans Coordinate and facilitate meetings with internal and external stakeholders Support annual updates to the State Hazard Mitigation Plan Develop and review written plans, SOPs, and planning documentation Ensure compliance with federal policies, directives, goals, and frameworks Collaborate with federal, state, local, county, Tribal, NGO, and private-sector partners Maintain strong organization and documentation standards Required Skills & Experience 2+ years of experience as a high-level planner Experience with government planning and written plans (SOPs, formal documentation) Strong organizational and written communication skills Ability to work onsite and attend in-person interviews Preferred Qualifications Degree in Emergency Management (open to new graduates) Experience in Emergency Planning or Hazard Mitigation Planning Knowledge of federal emergency management policies and frameworks Professional communication and stakeholder coordination skills Additional Requirements Local candidates only (must state current location on resume) Must be available for in-person interviews within 1 week of posting close Must be able to start within 2 weeks of offer Background check & drug screening via HireRight Must be eligible for FTE conversion (no visa sponsorship available)
    $81k-120k yearly est. 23h ago
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  • Technology Lead - Microservices

    Avance Consulting Services 4.4company rating

    Lead technician job in Phoenix, AZ

    Hi, I hope you are doing good. I have a job opportunity related to your profile with one of our client, please find below Job Description for your review. If you are interested and available for the following position then please send your updated resume in word format along with your contact details to discuss further. Role: Technology Lead - Microservices Duration: Full time Location: Phoenix, AZ Qualifications Basic •Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • At least 4 years of experience with Information Technology. Preferred Skills • Blueprinting of solutions on latest integration paradigms and API based interactions including Microservices in a heterogeneous technology and product landscape • System architecture and design involving J2EE, Spring, Spring Core, Spring Boot, MAVEN • Demonstrable experience in defining a RESTful service based architecture for new business capabilities or transformations around legacy implementation • Understanding of key components of a microservices architecture including containers, load balancing, distributed cache. • Knowledge in Docker framework and deployments, container management • SOA vs API implementation differences; guide clients for appropriate adoption and development team for appropriate implementation Preferred • Knowledge of continuous integration using Bamboo • Experience working in a scrum team and in onsite/offshore model • Experience in technology consulting, enterprise and solutions architecture and architectural frameworks • Experience in defining new architectures and ability to drive an independent project from an architectural stand point • Thought leadership, white papers and leadership/mentoring of staff and internal consulting teams • Experience and desire to work in a management consulting environment that requires regular travel Qualifications •Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. Additional Information All your information will be kept confidential according to EEO guidelines.
    $113k-171k yearly est. 60d+ ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Lead technician job in Phoenix, AZ

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $51k-73k yearly est. 23d ago
  • Proactive Servicing Technical Lead

    Cb 4.2company rating

    Lead technician job in Phoenix, AZ

    About US: We are a company that provides innovative, transformative IT services and solutions. We are passionate about helping our clients achieve their goals and exceed their expectations. We strive to provide the best possible experience for our clients and employees. We are committed to continuous improvement and innovation, and we are always looking for ways to improve our services and solutions. We believe in working collaboratively with our clients and employees to achieve success. DS Technologies Inc is looking for Proactive Servicing Technical Lead role for one of our premier clients. Job Title: Proactive Servicing Technical Lead Role Type: Program Management Location: Phoenix, AZ (Onsite) Duration: Long-Term Contract Only W2 Job Description: We are seeking an experienced and self-driven Proactive Servicing Technical Lead to support and advance our enterprise-wide proactive servicing program. The ideal candidate will leverage device health monitoring tools (such as Nexthink) and ServiceNow ITSM integrations to identify, predict, and resolve issues before they affect colleague productivity. This role requires strong technical, analytical, and leadership capabilities to deliver proactive insights, drive automation, and enhance the overall end-user experience. Key Responsibilities: Program Leadership: Lead the Proactive Servicing Program to prevent end-user issues and enhance productivity through proactive monitoring and automation. Enterprise Device Health: Serve as the technical lead for the Enterprise Device Health Program, leveraging Nexthink and related monitoring tools to identify patterns, automate remediation, and improve device performance. ServiceNow Integration: Integrate proactive monitoring insights into ServiceNow workflows to support automation, incident deflection, and efficient problem management. Performance Monitoring: Define, track, and report on key performance indicators (KPIs) for proactive servicing, incident reduction, and device health. Tool Optimization: Maximize the potential of monitoring platforms (e.g., Nexthink) for diagnostics, remote actions, and continuous improvement. Data Analysis & Insights: Analyze device telemetry, sentiment data, and operational metrics to provide predictive insights and data-driven recommendations. Stakeholder Collaboration: Partner with ITSM, Service Desk, and Engineering teams to embed proactive practices into daily operations and ensure compliance with ITIL standards. Required Skills & Experience: 7+ years of experience in Program Management, Proactive Servicing, or IT Operations roles. Strong technical expertise with device health monitoring tools such as Nexthink (NQL, dashboards, campaigns, data models, remote actions). Proficiency in ServiceNow (Incident, Problem, Change, Knowledge, ITOM, ITAM modules). Familiarity with ITIL or equivalent ITSM frameworks. Solid experience in BI tools, data analysis, and functional testing for operational performance tracking. Ability to translate complex data into meaningful dashboards and actionable insights. Excellent problem-solving, critical thinking, and analytical skills with a proactive mindset. Strong communication and collaboration skills across cross-functional and global teams. Preferred Qualifications: Experience integrating Nexthink insights directly into ServiceNow workflows. Knowledge of Digital Employee Experience (DEX) tools. Proficiency in Power BI, Excel, or similar analytical/reporting platforms. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $113k-171k yearly est. Auto-Apply 6d ago
  • Technical Leader - Dataplane Engineering

    Cisco Systems, Inc. 4.8company rating

    Lead technician job in Phoenix, AZ

    The application window is expected to close on: January 19, 2026. NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Note: This role is a Remote, US with preference given to candidates located in the San Jose, CA. Meet the Team Join the core Hypershield Data Plane team within Cisco's Security Business Group-an industry-first effort redefining how modern distributed security is built. We are engineering the data path for a highly available, AI-designed security fabric that protects applications across public clouds, private data centers, and physical environments. This team is building segmented firewalling directly in the data plane-a first-of-its-kind innovation not available elsewhere in the industry. Engineers on this team get end-to-end ownership of packet processing systems, deep exposure to DPUs (AMD), NPUs, and P4, and the opportunity to shape foundational architecture in a fast-paced, high-visibility environment. If you want to work on the core of the data path, build something new, and learn deeply from day one-this is the place. Your Impact In this role, you will design, build, and optimize the data plane for Cisco Hypershield using C++, P4, and hardware offload technologies such as DPUs and NPUs. You'll work hands-on with AMD DPU specifications, packet processing pipelines, and performance-critical components from day one. Success in this role means operating in a fast-paced model-quickly absorbing the architecture, contributing to data-plane development immediately, and delivering reliable, high-performance code with minimal hand-holding. You will: * Design and implement data-plane features using P4, microcode, and C++ across DPU/NPU architectures. * Bring up hardware platforms, integrate SDKs, and debug low-level packet-processing behavior. * Work from AMD technical specifications to define and build performant pipelines. * Collaborate closely with internal teams (control plane, management plane, platform) to deliver end-to-end datapath functionality. * Drive system-level architecture discussions and influence design choices for high-throughput and low-latency packet processing. Minimum Qualifications * Bachelor's degree in Computer Science, Electrical Engineering, or related field. * 7+ years of experience in packet processing (e.g., DPDK, TCP reassembly, high-throughput pipelines). * Programming experience in C/C++ and experience with P4 or microcode/U-code development. * Experience bringing up platforms or ASICs in Linux-based environments. * Hands-on experience building or leveraging hardware acceleration with DPUs or NPUs. Preferred Qualifications * Experience working with AMD DPUs, Broadcom, Marvell, or Intel data-path hardware. * Deep understanding of P4 compiler behavior, pipeline stages, and programmable switch architecture. * Experience with performance analysis, tuning, and optimization of high-throughput systems. * Prior background in designing test harnesses, working with third-party SDKs, or hardware debug. * Experience owning features end-to-end in a distributed or high-availability networking product. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $183,800.00 to $263,600.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $183,800.00 - $303,100.00 Non-Metro New York state & Washington state: $163,600.00 - $269,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
    $183.8k-303.1k yearly 6d ago
  • Lead Security Systems Technician

    Premise One LLC 4.1company rating

    Lead technician job in Tempe, AZ

    Premise One has been a Systems Integrator for Access Control, IP Video, A/V, and Cabling Infrastructure for over 25 years. We are seeking multiple candidates for Security Technicians to join our team of collaborative individuals with the utmost integrity and dedication. JOB DESCRIPTION The Lead Security Technician is responsible for daily project installation as directed by the Foreman or Project Manager. The Lead Security Technician will ensure the job is completed to Premise One quality standards and customer satisfaction and must be proficient in Card Access, CCTV and Intrusion Detection installations. Responsibilities and Duties: The ability to take direction from a Lead Technician along with providing professional communication to both field staff and customers. Full understanding of company guidelines to hold and maintain safety requirements. Ability to perform work consistently demonstrating a detailed level of technical knowledge; troubleshooting and other technical issues that may arise. Represent Premise One professionally as the main on-site contact, and attend site meetings as required. Training and Certifications will be required and provided by Premise One for ongoing continued education. It is desired to demonstrate proficiency in performing the following tasks: Ability to plan and receive direction from a project lead to complete Card Access, CCTV and Intrusion Detection installations per manufacture specifications and project drawings. Must be self-motivated, positive, and professional. Must be able to work at heights, off a ladder or scissors lift, in confined spaces and be able to lift up to 50 pounds. Must be able to travel at least 60% of the time within the work location and/or regional territory. Previous experience and/or certifications in Lenel, Software House, Axis or Avigilon is desired. · Own basic telecom tools including punch downs, snips, wire strippers, cordless drill, etc. Requirements · Must be willing to work overtime · Must be willing to work weekends · Must be willing to work out of town at least 50% of the time · Ability to handle physical workload Qualifications: · 2+ years of relevant experience in AV, Security, Access Control or Infrastructure Cabling · Verifiable experience in leading a project team and reporting back to a Foreman/Project Manager · Must have basic hand tools to successfully perform a project · Strong mechanical aptitude and troubleshooting skills · Familiarity with industry tools and equipment Powered by JazzHR bNmZZD4jQg
    $89k-121k yearly est. 24d ago
  • Sr. Lead NetIQ Developer

    Deegit 3.9company rating

    Lead technician job in Phoenix, AZ

    · NetIQ IDM Developer who has executed 1-2 NetIQ IDM projects. · Should have good understanding of Java/J2EE · Should have hands on experience on driver design, development, installation, policy configuration (AD, Exchange, JDBC) · Should have strong development experience on DirXML scripting. · Should have good knowledge and experience on user application, workflow development and PRD development ( ECMA Script) Additional Information All your information will be kept confidential according to EEO guidelines.
    $96k-131k yearly est. 2d ago
  • Sr. Lead Developer

    Apidel Technologies 4.1company rating

    Lead technician job in Phoenix, AZ

    Job Description We are seeking a seasoned Senior IT Contractor (no less than 10 years of experience) with expert-level skills in PowerShell automation, SQL Server databases, SSIS integration, and application development. This role places a strong emphasis on mentorship, technical documentation, and system transparency - particularly around complex automation environments and data structures. The ideal candidate will support both delivery and knowledge transfer while documenting an extensive portfolio of PowerShell workflows and backend systems. Key Responsibilities: Develop, maintain, and optimize PowerShell scripts across a broad range of infrastructure and data automation tasks - covering over 60+ workflows and their interdependencies. Design, implement, and tune SQL Server databases, including writing stored procedures, optimizing queries, and managing performance. Create and maintain SSIS packages for ETL operations, ensuring data integrity and scalability across integrated systems. Support application development, contributing to backend logic, system integration, and automation enablement. Mentor technical leads and team members, fostering a culture of code quality, system understanding, and operational excellence. Lead the development of technical documentation, with a special focus on: Comprehensive Entity Relationship Diagrams (ERDs) reflecting data models, relationships, and schema structures. Full workflow and dependency overviews for 60+ PowerShell scripts, clearly mapping triggers, data flow, and integration points. System design documents, deployment guides, process diagrams, and support runbooks. Promote and enforce documentation standards to ensure future scalability and supportability of enterprise systems. Required Skills & Experience: Deep expertise in PowerShell scripting, with a proven ability to document and manage large-scale automation environments. Strong SQL Server experience, including T-SQL, schema design, performance tuning, and ERD creation. Solid background in SSIS development and data pipeline design. Application development skills in .NET, C#, or equivalent platforms. Demonstrated experience mentoring developers or technical leads. Exceptional technical writing and documentation skills - particularly in workflow mapping and data modeling. Ability to analyze and reverse-engineer undocumented systems and translate them into clear, maintainable documentation. Required Skills & Experience: Deep expertise in PowerShell scripting, with a proven ability to document and manage large-scale automation environments. Strong SQL Server experience, including T-SQL, schema design, performance tuning, and ERD creation. Solid background in SSIS development and data pipeline design. Application development skills in .NET, C#, or equivalent platforms. Demonstrated experience mentoring developers or technical leads. Exceptional technical writing and documentation skills - particularly in workflow mapping and data modeling. Ability to analyze and reverse-engineer undocumented systems and translate them into clear, maintainable documentation. No less than 10 years of experience.
    $96k-139k yearly est. 28d ago
  • Space Force - Systems Engineer & Tech Baseline Lead (Sign-On Bonus Available)

    General Dynamics Mission Systems 4.9company rating

    Lead technician job in Scottsdale, AZ

    Basic Qualifications Requires a Bachelor's degree in Systems Engineering, or a related Science, Engineering, Technology or Mathematics field. Also requires 5+ years of job-related experience, or a Master's degree plus 3 years of job-related experience. Agile experience preferred. CLEARANCE REQUIREMENTS: Department of Defense Top Secret security clearance is preferred at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position ROLE AND POSITION OBJECTIVES: As a Systems Engineer & Tech Baseline Lead for the SDA program, you'll lead a cross functional team responsible for the technical baseline of the SDA program. We encourage you to apply if you have any of these preferred skills or experiences: managerial lead experience, MBSE knowledge, systems requirement decomposition and process knowledge. Role Responsibilities: Lead a team who are responsible for managing the requirements database and tracking requirements verification Coordinate internal and external engineering review boards Work with engineering subject matter experts to review technical issues and drive project level design decisions Manage team responsible for tracking technical baseline artifacts and library, including technical CDRLs and MBSE models Provide leadership to the SE team on CM processes and procedures, including workflow implementation to support technical baseline Provide Technical Baseline status and plans at key customer reviews What sets you apart: Success leading the systems development life cycle with strong proficiency with requirements management and system modeling tools Creative thinker motivated to apply technical standards and methodologies to develop solutions Collaborative team player with the ability to provide technical leadership and position others for success Strong presentation and communications skills with experience in the art of negotiation and the ability to meet challenging customer requirements with win-win solutions Commitment to ongoing professional development for yourself and others Our Commitment to You: An exciting career path with opportunities for continuous learning and development. Research oriented work, alongside award winning teams developing practical solutions for our nation's security Flexible schedules with every other Friday off work, if desired (9/80 schedule) Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health & wellness programs, employee resource and social groups, and more See more at gdmissionsystems.com/careers/why-work-for-us/benefits Workplace Options: This position can be remote, hybrid or fully onsite. While on-site, you will be a part of the SDA team located in Scottsdale, Arizona and Huntsville, Alabama. #LI-Hybrid #SDAGround #SDAGroundIN Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $118,519.00 - USD $131,482.00 /Yr. Company Overview General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team! Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
    $118.5k-131.5k yearly Auto-Apply 35d ago
  • Senior Lead Bartender

    Fat Tuesday

    Lead technician job in Tempe, AZ

    Job Description Lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift. The Senior Lead Bartender must follow standard operating policies and procedures. KEY RESPONSIBILITIES: •Train, coach, and develop crew members and team leaders •Delegate tasks to team and provide follow-up •Hold team accountable for their performance; provide coaching and counseling as needed •Provide effective, open, and consistent communication on goals during team meetings while recognizing positive contributions •Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures •Contribute to the hiring of crew members •Ensure team provides fast, friendly, and accurate service •Contribute to crew members and team leaders performance reviews •Effectively handle customer issues; continuously improve mystery shopper scores •Measure customer satisfaction and execute plan to improve both satisfaction and loyalty •Ensure product quality, restaurant cleanliness, maintenance and security standards are met •Assist with increasing comparable sales and deliver budgeted sales each period •Control cost of goods, variances and inventories within the restaurant •Staff and schedule appropriately to control labor costs •Ensure proper cash handling and deposit procedures are followed •Ensure appropriate inventory and ordering systems are in place QUALIFICATIONS/SKILLS: •Able to work flexible hours necessary to manage and operate the store effectively, including weekends and closing shifts as needed •Excellent communication skills to connect effectively with customers and co-workers •Possess the ethics and positive attitude that support our values and culture •Ability to manage a fast-paced, high-volume, clean, customer-focused store •Ability to use a PC • Ability to understand financial reports • Strong time-management skills; ability to multi-task, prioritize, and organize • Excellent leadership and organizational skills with attention to detail • Proven track record of exceptional customer service EDUCATION AND/OR EXPERIENCE: • Must be at least 18 years of age • Minimum 1 year of customer service experience ESSENTIAL PHYSICAL FUNCTIONS • Must have the ability/stamina to work a minimum of (30) hours a week. • Ability to stand/walk for 4-8 hours per day. • Must be able to lift and carry up to 25 lbs. • Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data • Must be able to work in both warm and cool environments, indoors and outdoors. • Must be able to tolerate higher levels of noise from music and customer traffic. • Work environment: exposure to food, liquor, mixing devices, drink machines, water, sanitizers, cleaning products, knives, other sharp objects, and slippery floors
    $86k-139k yearly est. 24d ago
  • Senior Lead Wealth Planning Strategist

    W.F. Young 3.5company rating

    Lead technician job in Phoenix, AZ

    About this role: The Senior Lead Wealth Planning Strategist plays a significant role in deepening and broadening relationships with existing clients, as well as developing/bringing new client relationships of $10MM+ into Wealth & Investment Management. In this role, you will: Provide customized wealth planning advice to clients and prospects, based on deep client discovery and understanding of client goals and objectives Work with Advisors to develop business opportunities with clients and prospects Focus on cash flow analysis, insurance analysis, education funding analysis, executive compensation issues and stock option analysis, asset allocation analysis, income tax planning, charitable planning, business succession, asset protection, and estate and wealth transfer strategies Provide support as a subject-matter expert to clients and Advisors around wealth planning content, services, and solutions Coach and educate Advisors to independently implement wealth planning advice to other clients Prioritize consulting and interactions with Advisors to serve largest and most complex clients Present wealth planning advice during client meetings in clear, concise, and actionable manner Collaborate with internal and external partners to promote wealth planning both internally and externally Adhere to all planning and risk protocols and procedures Required Qualifications: 7+ years of Wealth Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 10+ years comprehensive financial planning experience with U/HNW clients, including, but not limited to, financing planning, goals-based investing, private banking, retirement strategies, and other U/HNW solutions 10+ years of wealth transfer and planning experience with U/HNW clients Advance degrees and/or professional designations/licenses, such as J.D., MBA, M.S. in Taxation, or CPA, Certified Financial Planner (CFP), and/or Chartered Financial Analyst (CFA) strongly preferred Deep experience with clients in the $25+ million net worth segment Professional network and local market knowledge in location and location markets Job Expectations: Ability to travel up to 25% of the time This position is not eligible for Visa sponsorship Posting End Date: 26 Jan 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $95k-125k yearly est. Auto-Apply 5d ago
  • Technology Support III - Production Management, Issues Management

    JPMC

    Lead technician job in Tempe, AZ

    Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Commerical & Investment Bank - Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job Responsibilities: Serve as a Senior SME within the Issues Management Team Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved Effectively communicate root cause analysis of issues to internal and external stakeholders as directed Builds and maintains strong relationships with JPMC business partners and technology teams to identify process improvement opportunities Collaborates with JPMC business partners and technology teams to understand application functions and related downstream processing components Leads and ensures assigned project activities are completed within established timelines Required qualifications,capabilities and skills: 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Bachelor's degree or minimum 7+ years or relevant experience in performing complex research, troubleshooting, resolving and writing Advanced SQL queries Demonstrated strong technical skills, business acumen related to data management, performing complex research and Merchant Services payments processing Experience with SQL, Oracle Database, AWS Cloud, AWS Snowflake, Splunk, Unix and Linux Commands Excellent communication skills, organizational, time management skills and client facing experience Ability to work independently with minimal supervision as well as collaborate within a group Experience with incident management, production support and problem management processes Experience with Large Language Models (LLM) and experience in automation Preferred qualifications, capabilities and skills: Ability to influence and lead technical conversations with other resolver groups as directed Executive Presence including summarizing, recommending and presenting issues as well as solutions to Senior Managers and Executive Leadership as requested Able to influence internal stakeholders and peers and spearhead process improvement initiatives within Production Management Collaborates with Application Management and Development teams to understand application functions and related downstream processing components
    $43k-76k yearly est. Auto-Apply 37d ago
  • Technology Support II - Production Management, Issues Management

    Jpmorgan Chase & Co 4.8company rating

    Lead technician job in Tempe, AZ

    JobID: 210690873 JobSchedule: Full time JobShift: Day : Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities * Ensure timely and accurate resolution of Issues Management cases. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved * Effectively communicate analysis of issues to internal and external stakeholders as directed * Builds and maintains strong relationships with Relationship Managers, Client Service Account Managements and Technology teams to identify process improvement opportunities * Ensures cases are resolved within established timelines for completion Required qualifications, capabilities, and skills * 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services * Should have experience in a Customer or Client Facing related role * Experience with AWS Snowflake, AWS Splunk, Oracle Database and SQL query experience writing and modifying complex queries * Excellent communication skills, organizational skills and time management skills * Excellent technical skills and business acumen related to data management and payments processing * Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud * Exposure to observability and monitoring tools and techniques * Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills * Knowledge of one or more general purpose programming languages or automation scripting * Experience with help desk ticketing systems * Ability to influence and lead technical conversations with other resolver groups as directed * Exposure to observability and monitoring tools and techniques * Experience in Large Language Models (LLM) and Agentic AI
    $54k-79k yearly est. Auto-Apply 36d ago
  • Senior Lead Engineer Mechanical

    Exyte Group

    Lead technician job in Chandler, AZ

    Discover your exciting role The Senior Lead Mechanical Engineer, specializing in Biopharma Life Sciences, collaborates within a multidisciplinary team of engineers and designers to develop comprehensive construction documents for critical systems, including HVAC (wet and dry), plumbing, controls, and related infrastructure. Explore your tasks and responsibilities * Performs engineering tasks for the design of utilities and HVAC (wet/dry) systems for high technology facilities including cleanrooms, pharmaceutical manufacturing/process facilities and life science facilities * Prepares mechanical engineering calculations in support of HVAC systems design including heat load calculations, duct sizing, chilled water hydraulics, static pressure calculations, equipment sizing and selection * Plans and schedules discipline deliverables and activities including man-hour estimation, assigning personnel, and supervision of discipline personnel on the Projects * Develops manpower and labor cost requirements for a project and monitor them to aid in evaluating project schedule and budget * Provides specialized technical input to studies and design for staff's specific area of expertise * Develops study and design procedures to facilitate high quality cost effective work by discipline team * Develops of conceptual design, preliminary design and final design documents which would include calculations related to sizing and selecting of these systems, the development of Process and Instrumentation Diagrams, general arrangements and sequences of operation associated with these systems * Works closely in coordination with the project team and other disciplines as well as other design offices * Coordinates with disciplines in the preparation and development of the deliverables and ensuring those other disciplines' inputs are incorporated * Works to build and maintain positive and productive working relationships both internal and external * Provides input to the development of engineering budget and schedule to meet requirements * Other duties as assigned Show your expertise * 10+ years of experience * Bachelor's degree in Mechanical Engineering required * Professional Engineer (PE) License required * Good time management skills, strong work ethic and attention to details * Individual must possess strong communication and organizational skills * Strong team player with an ability to build effective working relationships with individuals, department leads, and client representatives * Energetic and self-motivated * Works to build and maintain positive and productive working relationships both internal and external * Thorough knowledge of codes and common industry standards related to the design of biologics and pharmaceutical manufacturing facilities and systems * Working knowledge of Microsoft products * Ability to mentor and train junior staff Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Non-Solicitation: We are not currently accepting third-party agency candidates for this position. Any agency candidate submitted to any employee of Exyte may be contacted by Exyte without obligation to the third-party agency. Exyte US, Inc. is proud to be an Affirmative Action and Equal Employment Opportunity employer that is committed to celebrating diversity and supporting an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex (e.g., pregnancy, childbirth and related medical conditions, sexual orientation, gender identity or expression), national origin, disability status, genetic information, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Contact: You want to be part of the Exyte team? We look forward to receiving your application! For further questions and information, please do not hesitate to contact Phillip Turner via E-Mail at ************************ Please note that we only consider applications submitted through our application portal. Applications sent via email will not be considered due to data protection regulations.
    $86k-139k yearly est. Easy Apply 2d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (AviationElectrician's Mate / Aviation Electronics Technician) - Full Time

    Us Navy 4.0company rating

    Lead technician job in Phoenix, AZ

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training
    $51k-73k yearly est. 7d ago
  • Technical Leader - Dataplane Engineering

    Cisco 4.8company rating

    Lead technician job in Phoenix, AZ

    The application window is expected to close on: January 19, 2026. NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Note: This role is a **Remote, US** with preference given to candidates located in the **San Jose, CA.** **Meet the Team** Join the core Hypershield Data Plane team within Cisco's Security Business Group-an industry-first effort redefining how modern distributed security is built. We are engineering the data path for a highly available, AI-designed security fabric that protects applications across public clouds, private data centers, and physical environments. This team is building segmented firewalling directly in the data plane-a first-of-its-kind innovation not available elsewhere in the industry. Engineers on this team get end-to-end ownership of packet processing systems, deep exposure to DPUs (AMD), NPUs, and P4, and the opportunity to shape foundational architecture in a fast-paced, high-visibility environment. If you want to work on the core of the data path, build something new, and learn deeply from day one-this is the place. **Your Impact** In this role, you will design, build, and optimize the data plane for Cisco Hypershield using C++, P4, and hardware offload technologies such as DPUs and NPUs. You'll work hands-on with AMD DPU specifications, packet processing pipelines, and performance-critical components from day one. Success in this role means operating in a fast-paced model-quickly absorbing the architecture, contributing to data-plane development immediately, and delivering reliable, high-performance code with minimal hand-holding. You will: + Design and implement data-plane features using P4, microcode, and C++ across DPU/NPU architectures. + Bring up hardware platforms, integrate SDKs, and debug low-level packet-processing behavior. + Work from AMD technical specifications to define and build performant pipelines. + Collaborate closely with internal teams (control plane, management plane, platform) to deliver end-to-end datapath functionality. + Drive system-level architecture discussions and influence design choices for high-throughput and low-latency packet processing. **Minimum Qualifications** + Bachelor's degree in Computer Science, Electrical Engineering, or related field. + 7+ years of experience in packet processing (e.g., DPDK, TCP reassembly, high-throughput pipelines). + Programming experience in C/C++ and experience with P4 or microcode/U-code development. + Experience bringing up platforms or ASICs in Linux-based environments. + Hands-on experience building or leveraging hardware acceleration with DPUs or NPUs. **Preferred Qualifications** + Experience working with AMD DPUs, Broadcom, Marvell, or Intel data-path hardware. + Deep understanding of P4 compiler behavior, pipeline stages, and programmable switch architecture. + Experience with performance analysis, tuning, and optimization of high-throughput systems. + Prior background in designing test harnesses, working with third-party SDKs, or hardware debug. + Experience owning features end-to-end in a distributed or high-availability networking product. **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $183,800.00 to $263,600.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $183,800.00 - $303,100.00 Non-Metro New York state & Washington state: $163,600.00 - $269,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
    $183.8k-303.1k yearly 54d ago
  • Lead Security Systems Technician

    Premise One 4.1company rating

    Lead technician job in Tempe, AZ

    Premise One has been a Systems Integrator for Access Control, IP Video, A/V, and Cabling Infrastructure for over 25 years. We are seeking multiple candidates for Security Technicians to join our team of collaborative individuals with the utmost integrity and dedication. JOB DESCRIPTION The Lead Security Technician is responsible for daily project installation as directed by the Foreman or Project Manager. The Lead Security Technician will ensure the job is completed to Premise One quality standards and customer satisfaction and must be proficient in Card Access, CCTV and Intrusion Detection installations. Responsibilities and Duties: The ability to take direction from a Lead Technician along with providing professional communication to both field staff and customers. Full understanding of company guidelines to hold and maintain safety requirements. Ability to perform work consistently demonstrating a detailed level of technical knowledge; troubleshooting and other technical issues that may arise. Represent Premise One professionally as the main on-site contact, and attend site meetings as required. Training and Certifications will be required and provided by Premise One for ongoing continued education. It is desired to demonstrate proficiency in performing the following tasks: Ability to plan and receive direction from a project lead to complete Card Access, CCTV and Intrusion Detection installations per manufacture specifications and project drawings. Must be self-motivated, positive, and professional. Must be able to work at heights, off a ladder or scissors lift, in confined spaces and be able to lift up to 50 pounds. Must be able to travel at least 60% of the time within the work location and/or regional territory. Previous experience and/or certifications in Lenel, Software House, Axis or Avigilon is desired. · Own basic telecom tools including punch downs, snips, wire strippers, cordless drill, etc. Requirements · Must be willing to work overtime · Must be willing to work weekends · Must be willing to work out of town at least 50% of the time · Ability to handle physical workload Qualifications: · 2+ years of relevant experience in AV, Security, Access Control or Infrastructure Cabling · Verifiable experience in leading a project team and reporting back to a Foreman/Project Manager · Must have basic hand tools to successfully perform a project · Strong mechanical aptitude and troubleshooting skills · Familiarity with industry tools and equipment
    $89k-121k yearly est. Auto-Apply 60d+ ago
  • Sr. Lead NetIQ Developer

    Deegit 3.9company rating

    Lead technician job in Phoenix, AZ

    · NetIQ IDM Developer who has executed 1-2 NetIQ IDM projects. · Should have good understanding of Java/J2EE · Should have hands on experience on driver design, development, installation, policy configuration (AD, Exchange, JDBC) · Should have strong development experience on DirXML scripting. · Should have good knowledge and experience on user application, workflow development and PRD development ( ECMA Script) Additional Information All your information will be kept confidential according to EEO guidelines.
    $96k-131k yearly est. 60d+ ago
  • Technology Support II - Production Management, Issues Management

    JPMC

    Lead technician job in Tempe, AZ

    Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Ensure timely and accurate resolution of Issues Management cases. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved Effectively communicate analysis of issues to internal and external stakeholders as directed Builds and maintains strong relationships with Relationship Managers, Client Service Account Managements and Technology teams to identify process improvement opportunities Ensures cases are resolved within established timelines for completion Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Should have experience in a Customer or Client Facing related role Experience with AWS Snowflake, AWS Splunk, Oracle Database and SQL query experience writing and modifying complex queries Excellent communication skills, organizational skills and time management skills Excellent technical skills and business acumen related to data management and payments processing Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting Experience with help desk ticketing systems Ability to influence and lead technical conversations with other resolver groups as directed Exposure to observability and monitoring tools and techniques Experience in Large Language Models (LLM) and Agentic AI
    $43k-76k yearly est. Auto-Apply 37d ago
  • Technology Support III - Production Management, Issues Management

    Jpmorgan Chase & Co 4.8company rating

    Lead technician job in Tempe, AZ

    JobID: 210687207 JobSchedule: Full time JobShift: Day : Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Commerical & Investment Bank - Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job Responsibilities: * Serve as a Senior SME within the Issues Management Team * Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved * Effectively communicate root cause analysis of issues to internal and external stakeholders as directed * Builds and maintains strong relationships with JPMC business partners and technology teams to identify process improvement opportunities * Collaborates with JPMC business partners and technology teams to understand application functions and related downstream processing components * Leads and ensures assigned project activities are completed within established timelines Required qualifications,capabilities and skills: * 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services * Bachelor's degree or minimum 7+ years or relevant experience in performing complex research, troubleshooting, resolving and writing Advanced SQL queries * Demonstrated strong technical skills, business acumen related to data management, performing complex research and Merchant Services payments processing * Experience with SQL, Oracle Database, AWS Cloud, AWS Snowflake, Splunk, Unix and Linux Commands * Excellent communication skills, organizational, time management skills and client facing experience * Ability to work independently with minimal supervision as well as collaborate within a group * Experience with incident management, production support and problem management processes * Experience with Large Language Models (LLM) and experience in automation Preferred qualifications, capabilities and skills: * Ability to influence and lead technical conversations with other resolver groups as directed * Executive Presence including summarizing, recommending and presenting issues as well as solutions to Senior Managers and Executive Leadership as requested * Able to influence internal stakeholders and peers and spearhead process improvement initiatives within Production Management * Collaborates with Application Management and Development teams to understand application functions and related downstream processing components
    $54k-79k yearly est. Auto-Apply 36d ago

Learn more about lead technician jobs

How much does a lead technician earn in Phoenix, AZ?

The average lead technician in Phoenix, AZ earns between $61,000 and $112,000 annually. This compares to the national average lead technician range of $67,000 to $121,000.

Average lead technician salary in Phoenix, AZ

$82,000

What are the biggest employers of Lead Technicians in Phoenix, AZ?

The biggest employers of Lead Technicians in Phoenix, AZ are:
  1. Avance Consulting
  2. E*Pro Inc
  3. Cognizant
  4. Sarian Solutions
  5. Oracle
  6. Tenet Healthcare
  7. SonSoft
  8. Archetype
  9. InfosysPublicService
  10. Humana
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