Lead Overhead Crane Service Tech
Lead technician job in Mesa, AZ
Our Hoists & Cranes division is growing fast, and we are looking for an experienced Lead Crane Service Tech to lead our service team and elevate the quality, safety, and customer experience we're known for.
Why work for us:
Opportunity for continued career growth
Ability to build your team and this department
Excellent leadership, teamwork and collaboration
Supportive, team-first culture grounded in our values: Happy, Hungry, Hardworking, Honorable
Comprehensive health benefits
Matching 401(k)
Paid Holidays & PTO
Vehicle allowance or company vehicle
Phone reimbursement
Direct Hire
Relocation Assistance
Continued Education
And more!
What you'll do:
Build your team
Lead, mentor, and develop a team of Overhead Crane Service Technicians and Inspectors
Oversee all field service operations: inspections, PM programs, repairs, troubleshooting, upgrades, and emergency service
Plan schedules, assign work, and ensure technicians are deployed efficiently and effectively
Review and approve service tickets, proposals, repair recommendations, and customer reports
Serve as the main point of contact for service-related customer needs
Conduct site visits, solve technical escalations, and guide technicians on complex mechanical/electrical issues
Ensure full compliance with safety standards, load-testing requirements, and industry regulations
Drive continuous improvement across service processes, documentation, safety practices, and customer satisfaction
Support sales by identifying equipment issues, upgrade opportunities, and long-term maintenance solutions
Maintain accurate service records, inspection logs, and reporting for leadership
What you bring:
5+ years of experience working with overhead cranes, hoists, and material-handling equipment
Strong mechanical and electrical background (VFDs, controls, three-phase power, motors, wire rope, structural components)
2-3+ years of leadership, foreman, or supervisory experience in a service environment
Solid understanding of crane safety, OSHA requirements, inspection standards, and load-testing procedures
Excellent communication, customer service, and problem-solving skills
Ability to work in the field as needed to support technicians and high-priority jobs
Valid driver's license
Crane/rigging certifications are a plus
To apply: Please submit your resume and contact information. I look forward to hearing from you!
Talk soon, Mindi
Lead Communication Technician
Lead technician job in Chandler, AZ
The Lead Communication Technician serves as the on-site coordinator and is responsible for overseeing the installation, testing, troubleshooting, and maintenance of communication, structured cabling, and low-voltage systems. This role includes supervising field technicians, ensuring high-quality workmanship, coordinating activities with project managers, and ensuring all projects tasks are completed safely, efficiently and on schedule.
Duties/ Responsibilities:
Lead and mentor a team of technicians and apprentices.
Assign daily tasks and ensure efficient workflow.
Train staff on installation standards, safety practices, and use of tools.
Conduct quality-control checks and ensure workmanship meets company and industry standards (TIA/EIA, BICSI, NEC).
Configure and mount network racks, patch panels, cabinets, and cable pathways.
Perform system testing, certification, and documentation.
Install, terminate, and test copper and fiber-optic cabling (Cat5e, Cat6, Cat6A, fiber, coax, etc.).
Interpret blueprints, floor plans, and technical documents.
Communicate with project managers, general contractors, and clients.
Monitor job progress and report updates.
Ensure job materials, equipment, and tools are available on site.
Assist with scheduling, planning, and project forecasting.
Enforce workplace safety standards and OSHA policies.
Maintain accurate logs, test results, and job documentation.
Ensure all work meets relevant codes and industry guidelines.
Perform other duties as assigned.
Qualifications:
3 - 7 years of experience in low-voltage or communications installation.
Minimum 1- 2 years of leadership or supervisory experience.
Strong knowledge of telecommunications and low-voltage systems.
Ability to lead, teach, and coordinate a team.
Proficiency with testers (Fluke, OTDR), termination tools, and cable routing.
Strong troubleshooting and problem-solving skills.
Ability to read blueprints and technical schematics.
Excellent communication and time-management skills.
BICSI certification (e.g., Technician, Installer II) is a plus.
Valid driver's license; ability to travel to job sites.
Sr. React Native Developer
Lead technician job in Phoenix, AZ
We're seeking a Sr React Native Developer to build high-quality mobile applications that deliver exceptional user experiences. You'll collaborate with cross-functional teams to create cutting-edge solutions that empower businesses and enhance user engagement. If you're passionate about customer-centric development and driven to make a meaningful impact, we want to hear from you.
RESPONSIBILITIES AND DUTIES:
Develop high-quality mobile applications following industry best practices for performance, accessibility, and security.
Translate business requirements into code that meets customer needs and quality expectations.
Demonstrate deep understanding of design patterns and React Native architecture.
Build offline-capable applications with proper data synchronization.
Apply user-centric design principles, working with UX teams to improve user experience.
Build robust and efficient APIs using various frameworks and tools.
Identify and mitigate security vulnerabilities in mobile and web applications.
Drive adoption of best practices for code quality, scalability, maintainability, and performance.
Structure code for testability and implement comprehensive testing strategies.
Lead and mentor development team members through coaching and training.
Assist outsourced development resources to ensure standards are met.
Deploy applications internally and externally with seamless integration.
Engage effectively within cross-functional Agile teams.
KNOWLEDGE, SKILLS, AND ABILITIES:
Strong proficiency in TypeScript, JavaScript, React, and Node.js
Expert-level React Native development skills
Experience with Expo framework
CI/CD tooling (CircleCI, GitHub Actions, TravisCI, or Jenkins)
Kubernetes and Helm providers
Monorepo management
Version control systems (Git, SVN)
Modern JavaScript bundlers
Application of design principles and ability to establish new patterns
User interface development using CSS and design tools (Figma, Adobe XD)
Ability to rapidly experiment, create proof of concepts, and learn from feedback
Strong diagnostic, analytic, troubleshooting, and problem-solving abilities
Technical leadership and architectural decision-making
Commitment to staying current with latest mobile/web development trends
EDUCATION AND EXPERIENCE:
5+ years of professional development experience with recent focus on React Native, JavaScript, and corresponding toolsets.
5+ years developing web/mobile software for enterprise applications.
Demonstrated experience in a senior or lead role with technical leadership responsibilities.
Extensive experience in modern mobile/web environments with CI/CD pipelines.
Bachelor's or Master's degree in Computer Science, Software Engineering, Management Information Systems, or related technical field.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
Normal office environment with use of computers and telephone systems; no unusual physical demands.
Travel as needed, including business air travel and car rental.
"We are GTN - The Go To Network"
Senior API Software Engineer
Lead technician job in Phoenix, AZ
Hybrid - 2-3 days on site
Phoenix, AZ
We're looking for a Senior API Software Engineer to help design and build the scalable, cloud-native services that power critical transportation technology used nationwide. In this role, you'll architect distributed systems, lead technical initiatives, and mentor developers while collaborating closely with product, architecture, and DevOps teams.
What You'll Do
Design and develop .NET 8-based APIs and event-driven services
Build distributed, cloud-native systems using Azure Functions, Service Bus, Event Grid, and other PaaS tools
Implement RESTful APIs and asynchronous communication patterns
Lead CI/CD pipeline design and deployment automation
Apply SOLID principles, DDD, and clean architecture
Conduct code reviews, guide engineering best practices, and mentor junior developers
Work cross-functionally in an Agile, fast-paced environment
What You Bring
6+ years of .NET (C#) development experience
Strong background in SOA, microservices, and distributed systems
Extensive experience with Azure PaaS services
Proficiency with SQL Server and Cosmos DB
CI/CD experience (GitHub Actions or Azure DevOps)
Strong understanding of REST, asynchronous messaging, and clean architecture
Bonus: IaC (Terraform/Bicep), Kubernetes/AKS, CQRS/DDD, NServiceBus/RabbitMQ, Azure certifications, observability tools.
Who You Are
A strategic, proactive engineer who thrives in complex systems, enjoys mentoring others, communicates clearly, and takes ownership from design through delivery.
Benefits
Medical, dental, and vision coverage starting day one
PTO, holidays, and floating holidays
401(k) with employer match
Company-funded lifestyle account
Tuition reimbursement
Voluntary benefits & Employee Assistance Program
Well-being programs, culture initiatives, and community involvement
Backend Software Engineer
Lead technician job in Phoenix, AZ
Job Title: Backend Software Engineer - FinTech
Duration: Long-term
About WCT
WCT is a global talent solutions partner committed to delivering high-impact technology and engineering talent to some of the world's most innovative companies. As a WCT employee, you'll be part of a dynamic, growth-oriented culture that values collaboration, continuous learning, and excellence in execution.
Job Description:
The Digital Banking and Payments team is responsible for our Card Payments Processing and Digital Bank products. We are currently building platforms responsible for ACH, Wire, Bill Pay, Zelle, Debit, Checking, and Savings applications that allow teams to create products at scale and allow digital channels to deliver compelling experiences in a dramatically faster fashion.
We're building a next-generation orchestration and automation platform to support thousands of business processes across the enterprise. This isn't about coding one-off automations - it's about creating the platform, APIs, and orchestration primitives that other developer teams will use to define, run, and scale their business processes.
As the Lead Backend Engineer, you'll be hands-on in Kotlin every day, designing platform services, integrating workflow orchestration frameworks, and enabling GenAl-powered intent parsing and decision nodes. You need to understand complexity, tradeoffs and scaling.
Responsibilities
Design and build backend platform services in Kotlin for ingestion, orchestration, RBAC, monitoring, and developer tooling.
Implement and optimize workflow orchestration frameworks (e.g., Temporal - preferred, Cadence, Camunda).
Provide scalable Alts and abstractions that empower other teams to build workflows on the platform.
Integrate GenAI/NLP pipelines for intent parsing, process matching, and intelligent decisioning.
Champion developer experience (X) through tooling, CI/CD improvements, and observability.
Mentor backend engineers, lead design reviews, and guide technical decisions.
Collaborate closely with frontend, product, and process analysts to ensure platform adoption and impact.
Qualifications:
Bachelor's degree in computer science. Engineering, Data Science, or related field (or equivalent experience).
10+ years of backend engineering experience, with strong Kotlin/JVM expertise.
Proven track record building platforms, frameworks, or orchestration services (not just applications).
Hands-on experience with workflow orchestration systems (Temporal, Cadence, Camunda, or similar).
Excellent knowledge in graph algorithms.
Deep knowledge of distributed systems. API design, and event driven architectures.
Practical experience integrating GenAI/NLP into backend systems.
Experience with RBAC/security models in multi-tenant or enterprise environments.
Strong bias for action, ability to thrive in lean teams inside large organizations, and passion for delivering value quality.
Natural mentor with excellent communication skills, collaborates across functions and knows when to push back.
Compensation / Salary Range: The typical pay range for this role is: USD $80,000/Yearly - $100,000/Yearly. Factors that may affect pay within or outside of this range may include but not limited to geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: Medical, dental, Vision, Life, PTO, Holidays, 401(k) benefits and ancillaries may be available for eligible WCT employees and may vary depending on the nature of your employment.
WCT will accept applications and processes offers for these roles until the role is filled.
Equal Employment Opportunity Declaration:
WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Desktop Technician
Lead technician job in Mesa, AZ
We are seeking an experienced IT Onsite Support Technician to provide comprehensive technical support services at our client's location. This is a 1-year, full-time contract opportunity working Monday through Friday. The technicians will be responsible for day-to-day IT support activities including hardware/software troubleshooting, user support, system configuration, and more.
Mac OS support experience is critical for this role.
Key Responsibilities:
Provide in-person technical support for PC and Mac users
Diagnose and resolve hardware and software issues, including operating system (OS) configurations and updates
Perform password resets, OS performance tuning, and general troubleshooting
Inspect and troubleshoot hardware components such as hard drives, LCDs, USB ports, and other peripherals
Provide support for Mac OS and Apple applications (required)
Address network connectivity issues, including wireless connectivity and wireless certificate installation for workstations and tablets
Configure and restore Windows user profiles; install and configure profile-specific applications
Support the distribution and configuration of approved peripherals (webcams, keyboards, mice, power adapters, etc.)
Distribute accessories/peripherals to users through the designated process
Support incident remediation after application pushes/packaging (non-CSC owned/supported apps)
Handle service requests including asset management at centralized device pickup/drop-off points
Coordinate deployment of loaner PCs, including build and configuration if selected by customer
Manage return, repair, and redeployment of loaner assets into the customer's pool
Provide up to 1 hour per week of project coordination support for labor monitoring
Assist with key IT functions and service delivery as needed
Required Skills & Qualifications:
Proven experience in IT support roles, preferably in an onsite capacity
Strong Mac OS and Apple software support experience (required)
Solid understanding of Windows OS, user profile management, and application configuration
Experience with hardware diagnostics and peripheral device support
Ability to troubleshoot network and wireless issues
Strong customer service and communication skills
Ability to work independently and manage time effectively
Experience with IT service request and incident tracking systems
Additional Information:
Technicians will use customer-provided stock for accessories and peripherals
This role involves hands-on technical support and regular interaction with end-users
Candidate must be able to work onsite during the specified hours
Senior Java Software Engineer
Lead technician job in Phoenix, AZ
IntraEdge has an immediate need for a Senior Java Developer in Phoenix, Arizona.
US CITIZEN ONLY - NO CORP TO CORP
MUST INTERVIEW ONSITE IN Phoenix AND WORK HYBRID IN Phoenix 3X PER WEEK
Local Candidates to Phoenix Only (no relocation)
Must haves: AWS experience, along with Java backend, RESTful APIs and spring boot as must skill set
5-10 years of Java backend development, Spring Boot, Restful APIs a must
Overall Purpose
Develops, documents, tests, debugs and maintains software product applications; provides expertise and familiarity in software tools, frameworks and best practices in secure software engineering. Collaborates effectively with other members of the team to deliver on the team's backlog.
Essential Functions
Participates in the discussion and implementation around complex capabilities.
Develops complex features and capabilities to enhance the Early Warning core product offerings.
Managing source code using Git.
Receiving, reviewing, and approving pull requests ensuring that code quality remains high.
Querying platform data using SQL-based DBs.
Working on complex Java Web Services using Spring Boot.
Document complex details and decisions in Confluence.
Building automated tests alongside sprint work that is integrated into the CI/CD pipeline, considering environment variables, and providing recommendations.
Able to troubleshoot complex bugs that may arise during development.
Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.
Minimum Qualifications
Education and/ or experience typically obtained through completion of a bachelor's degree in computer science, Computer Science Engineering, Computer Information Systems, Electrical Engineering, or related field.
Minimum 5 years direct experience in Software Engineering or related experience.
Proficient with Git source control and Git flow branching model.
Spring / Spring boot framework is required.
Familiarity with modern DevOps practices.
Familiarity writing automated tests.
Proficient with SQL.
Proficient in RESTful service design.
Experience with Docker/ Kubernetes.
Experience with Kafka.
Excellent written and spoken communication.
Background and drug screen
Preferred Qualifications
Additional related education and/or work experience preferred
Experience with SOAP services.
Familiar working with common data format standards like XML, JSON, YAML, etc.
NoSQL experience (Redis, HBASE, AeroSpike, etc.)
FinTech experience is highly beneficial
Service Leadperson - Mining Technology Service
Lead technician job in Mesa, AZ
Provide failure analysis and technical information support to the service department. Research and solve technical problems for Caterpillar and allied product line. Develop and maintain positive working relationships with Empire technical problem-solving personnel. Train technicians on troubleshooting techniques.
ESSENTIAL FUNCTIONS:
* Research, analyze and correct product problems.
* Make decisions on the actions to take to solve product problems.
* Participate in factory engineer field visits.
* Inspect failed parts and consult as needed with the Technical Resources department.
* Create troubleshooting aids for specific products or systems.
* Resolve technical and repetitive problems.
* Counsel others on interpretation of CAT parts reusability guidelines.
* Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards.
ADDITIONAL RESPONSIBILITIES:
* Assist others in using CAT failure analysis training.
* Perform scrap barrel analysis as needed.
* Assist with the design of in-the-field customer attachments.
* Minimize product liability by correct design and installation of customer attachments.
* Maintain mast technical files and technical information bulletins. Acquire blueprints as needed.
* Provide feedback internally to drive change sufficient to meet market demands.
* Provide valuable customer service solutions.
* Work within and promote corporate values.
KNOWLEDGE SKILLS AND ABILITIES:
* Must be a motivated self-starter.
* Must have sufficient mechanical knowledge to understand scope of project.
* Strong troubleshooting and failure analysis skills.
* Ability to maintain consistent attendance.
EDUCATION AND EXPERIENCE:
* Proof of high school diploma or General Education Degree (GED).
* Minimum 5 years serviceperson experience.
* Degree or working knowledge in Mechanical engineering.
* Must comprehend computer-based programs (SIS, SIMS etc.)
* Must be able to communicate (speak, read, comprehend, write) in English.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear.
* The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
* The employee is regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds.
* Specific vision abilities required by this job include close, distance, and peripheral vision.
* May be required to operate a forklift with appropriate certification(s).
* This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
* The employee is frequently exposed to wet and/or humid conditions, extreme cold, and extreme heat.
* The noise level in the work environment is usually loud.
Lead Service Technician Security Solutions
Lead technician job in Phoenix, AZ
Join Allied Universal Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you're an installation technician, service technician, engineer, or project manager, you'll discover rewarding opportunities to grow your career as part of a valued team.
Apply today and be phenomenal-build a meaningful career while protecting what matters most through innovative security technology.
:
Job Description
Allied Universal Technology Services is seeking a Senior Service Technician to lead the delivery of advanced service and support for integrated security systems. In this key role, you will leverage your expertise to perform diagnostics, maintenance, and complex repairs on enterprise-level access control and IP-based video surveillance systems, including electrified locking hardware, card readers, IP/analog cameras, intercoms, video recorders, and both wired and wireless networks. Join us in advancing our mission to be the world's most trusted service provider through technical excellence and client-focused solutions.
What to expect as a Commercial Security Senior Service Technician:
Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems. including, but not limited to:
Electrified and non-electrified locks, card readers, ancillary door devices
IP and analog cameras, head-end video recording devices
Wired and wireless systems and intercom systems
Troubleshoot and resolve advanced installation issues efficiently and effectively to ensure company compliance with standards and building codes, as well as company safety policies and procedures
Execute, document and track service-related issues through ServiceNow in accordance with Federal, state, and local regulations
Advanced knowledge of interpreting electrical schematics, CAD drawings and related documents for use in low-voltage applications
Provide high level of phone and on-line remote diagnostic support with a high level of customer service to both internal and external clients
Lead, collaborate and perform tasks with other internal teams and clients as required
QUALIFICATIONS (MUST HAVE):
A high school diploma or equivalent is required
Available for scheduled “on-call” duties to respond to emergency service calls
Minimum of five (5) years of field experience, to include the following:
Minimum of three (3) years of troubleshooting systems
Minimum of three (3) years of experience servicing access control, video, intrusion detection systems
Must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a company-issued vehicle
Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values
Meet deadlines and work effectively in a fast-paced, self-directed environment
Communicate effectively with internal teams and external customers
Understanding of Windows operating systems and overall IT network topology
Capable of lifting up to 50lbs and work on ladder heights of up to 16'
Be able to work independently or as a member of a team
Possession of state-specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired
PREFERRED QUALIFICATIONS (NICE TO HAVE):
Manufacture certifications in any of the following: Lenel, S2, Genetec, Software House/CCURE, Avigilon, Milestone, Exaqvision, Axis, DMP, Bosch
Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
BENEFITS:
Company Vehicle + Gas Card
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
#LI-EL1
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Requisition ID 2025-1463743
Auto-ApplyLead Service Technician Security Solutions
Lead technician job in Phoenix, AZ
Overview
Join Allied Universal Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you're an installation technician, service technician, engineer, or project manager, you'll discover rewarding opportunities to grow your career as part of a valued team.
Apply today and be phenomenal-build a meaningful career while protecting what matters most through innovative security technology.
:
Job Description
Allied Universal Technology Services is seeking a Senior Service Technician to lead the delivery of advanced service and support for integrated security systems. In this key role, you will leverage your expertise to perform diagnostics, maintenance, and complex repairs on enterprise-level access control and IP-based video surveillance systems, including electrified locking hardware, card readers, IP/analog cameras, intercoms, video recorders, and both wired and wireless networks. Join us in advancing our mission to be the world's most trusted service provider through technical excellence and client-focused solutions.
What to expect as a Commercial Security Senior Service Technician:
Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems. including, but not limited to:
Electrified and non-electrified locks, card readers, ancillary door devices
IP and analog cameras, head-end video recording devices
Wired and wireless systems and intercom systems
Troubleshoot and resolve advanced installation issues efficiently and effectively to ensure company compliance with standards and building codes, as well as company safety policies and procedures
Execute, document and track service-related issues through ServiceNow in accordance with Federal, state, and local regulations
Advanced knowledge of interpreting electrical schematics, CAD drawings and related documents for use in low-voltage applications
Provide high level of phone and on-line remote diagnostic support with a high level of customer service to both internal and external clients
Lead, collaborate and perform tasks with other internal teams and clients as required
QUALIFICATIONS (MUST HAVE):
A high school diploma or equivalent is required
Available for scheduled “on-call" duties to respond to emergency service calls
Minimum of five (5) years of field experience, to include the following:
Minimum of three (3) years of troubleshooting systems
Minimum of three (3) years of experience servicing access control, video, intrusion detection systems
Must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a company-issued vehicle
Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values
Meet deadlines and work effectively in a fast-paced, self-directed environment
Communicate effectively with internal teams and external customers
Understanding of Windows operating systems and overall IT network topology
Capable of lifting up to 50lbs and work on ladder heights of up to 16'
Be able to work independently or as a member of a team
Possession of state-specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired
PREFERRED QUALIFICATIONS (NICE TO HAVE):
Manufacture certifications in any of the following: Lenel, S2, Genetec, Software House/CCURE, Avigilon, Milestone, Exaqvision, Axis, DMP, Bosch
Experience with any or all of the following is preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
BENEFITS:
Company Vehicle + Gas Card
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
#LI-EL1
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Requisition ID
2025-1463743
Sr. Client Success Leader
Lead technician job in Tempe, AZ
Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Sr. Client Success Leader.
This position is accountable for owning the partnership and delivery relationship with assigned book of business including communicating contractual, financial, operational and technology deliverables and subject matters.
What you'll be doing?
Perform and lead specific delivery activities working across teams to drive expected delivery outcomes
Participate and work across teams as single point of contact for delivery in defining and finalizing deliverables, metrics, service levels and financials included in the Statement of Work, Master Service Agreement, or other contractual documents
Responsible to identify opportunities for growth, driving upsell and cross sell opportunities
Develop and maintain direct customer point of contact for delivery relationships.
Proactively identify potential issues and drive resolution to avoid customer impact
Facilitate continuous improvement through process improvement, automation and innovation
Drive delivery excellence through voice of the customer and working across towers and disciplines to ensure we provide the highest quality service
Manage overall account budgets and financials to meet or exceed targets
Facilitate Steering Committee and Quarterly Business Reviews working with Client Partners and Internal Leaders
Adherence to standards and/or best practices for collateral creation, contract management, delivery governance, and other key standards
Support development and delivery of new products and services
Perform other duties as assigned
What we're looking for?
Required skills:
Bachelors in applicable area of expertise or equivalent experience.
7+ years for industry and field experience.
Advanced proficiency in MS office applications.
Advanced organizational and planning skills.
Exceptional internal and external communication skills.
Good priority setting and delegation skills.
Solid analytical, problem solving, negotiation skills.
Travel including overnight domestic, or some international trips will be required.
Salesforce experience, preferred.
Reporting and Metrics
This position is responsible for the following metrics:
Exceeding Internal Revenue Targets
Minimal Pipeline Revenue Targets
Customer Retention
Production Forecast Accuracy
Client Health
Why this is the company for you?
Top Benefits & Perks:
A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success!
A professional development and growth-oriented workplace
Generous benefits including, health insurance, short-term, and long-term disability
401(k) with a company match to provide a better future in your retirement years
A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day
Who is Smart Data Solutions?
Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients-including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners-SDS streamlines complex front, middle, and back-office operations.
Smart Data Solutions is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Auto-ApplyLead Service Technician (Nexa)
Lead technician job in Tempe, AZ
Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners.
We are proud to be recognized as Ranking Arizona s #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more.
As our portfolio continues to grow, so do our Community Teams! Mark-Taylor is hiring Lead Service Technicians at multiple locations throughout the Greater Phoenix Area. If this community is not the right fit for you, our recruiters will talk to you about all of our exceptional career opportunities.
As a Lead Service Technician, you will work at one of our beautiful communities and represent Mark-Taylor through the delivery of exceptional customer service while contributing to the upkeep of the physical asset and community grounds.
You're Excited About This Role Because You Will:
Assist in the completion of make ready units to Mark-Taylor standards and maintains adequate supply of make-ready units for the Community.
Trouble-shoot, diagnose and correct minor air conditioning and/or heating failures, appliance repairs, electrical problems, plumbing problems, minor carpentry, and drywall repairs.
Perform necessary repairs and preventative maintenance on vacant units as they become available.
Perform daily pool care, assures pool is in proper chemical balance and area is free of safety concerns.
Complete minor roof repairs, re-key locks, and cut keys
Inspect the property for safety hazards that may pose a liability and corrects the hazard to inform the Manager of Facilities and Service of the hazard.
Share on-call duty with Manager of Facilities and Service, and service team members and is readily available to go the property if needed and in uniform/badge.
Assist in monitoring inventory of parts and cleaning supplies.
Train and mentor other Service Technician and Facilities Technicians
We're Excited to Meet You! Ideally, You Will Bring:
EPA Certification is required.
2 or more years experience working as an apartment turn technician, maintenance technician. make ready technician, or work order technician is highly desirable.
Advanced knowledge in the following areas: Plumbing, Electrical, Pool Maintenance, HVAC, Carpentry, Landscape Maintenance, Appliances, and OSHA-related standards
One or more industry specific professional certifications (HVAC, CPO, or similar).
Service orientation.
Basic computer skills.
A basic understanding of written and verbal English.
Why You ll Love Working at Mark-Taylor:
Opportunities for career growth
Employee referral program
Paid time off, paid sick time, paid holidays, paid volunteer time
Medical, dental, vision benefits, including paid parental leave
401k with company match
Employee appreciation events
MT Wellness program
Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers)
Mark-Taylor is an equal opportunity employer and a drug-free workplace. All of our employees undergo pre-employment screening which includes drug testing.
The starting hourly pay range for Lead Service Technician is $26.00, commensurate with experience and dependent on the specific community's level of complexity. Our Lead Service Technicians typically work a schedule that includes one or more weekend days. Our Service Team members participate in a rotating on -call schedule with additional shift differential pay.
Technology Support III - Production Management, Issues Management
Lead technician job in Tempe, AZ
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commerical & Investment Bank - Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job Responsibilities:
Serve as a Senior SME within the Issues Management Team
Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved
Effectively communicate root cause analysis of issues to internal and external stakeholders as directed
Builds and maintains strong relationships with JPMC business partners and technology teams to identify process improvement opportunities
Collaborates with JPMC business partners and technology teams to understand application functions and related downstream processing components
Leads and ensures assigned project activities are completed within established timelines
Required qualifications,capabilities and skills:
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Bachelor's degree or minimum 7+ years or relevant experience in performing complex research, troubleshooting, resolving and writing Advanced SQL queries
Demonstrated strong technical skills, business acumen related to data management, performing complex research and Merchant Services payments processing
Experience with SQL, Oracle Database, AWS Cloud, AWS Snowflake, Splunk, Unix and Linux Commands
Excellent communication skills, organizational, time management skills and client facing experience
Ability to work independently with minimal supervision as well as collaborate within a group
Experience with incident management, production support and problem management processes
Experience with Large Language Models (LLM) and experience in automation
Preferred qualifications, capabilities and skills:
Ability to influence and lead technical conversations with other resolver groups as directed
Executive Presence including summarizing, recommending and presenting issues as well as solutions to Senior Managers and Executive Leadership as requested
Able to influence internal stakeholders and peers and spearhead process improvement initiatives within Production Management
Collaborates with Application Management and Development teams to understand application functions and related downstream processing components
Auto-ApplyLead User Technology Specialist - Information Technology Bureau - Police Department
Lead technician job in Phoenix, AZ
The mission of the Phoenix Police Department is to build and foster strong relationships with the community through our outreach and engagement, while adhering to the highest standards and traditions of the department. The Phoenix Police Department is committed to the Guiding Values of our P.R.I.D.E. Statement: Protection, Responsibility, Integrity, Dedication, and Employee Excellence.
The Phoenix Police Department's Information Technology is seeking a Lead User Technology Specialist for the Platform Services Team. The Platform Services Team supports many critical systems to keep Police Officers and staff operational. As a 24/7 operation, this position will be required to participate in standby rotation. The Lead User Technology Specialist on this team will be the primary go to support person in maintaining the hardware and operating systems for the team.
The Platform Services team is responsible for:
* Administering all the servers in the Police Department, from the hardware level to the operating system (Primary for Level 1/2 troubleshooting).
* Deploying/Maintaing physical and virtual servers; the virtual servers are hosted on VMWare.
* Supporting the SAN Environment, which consists of fiber channel storage systems in the data centers.
* Administering MS ADDS (Domain Controllers).
* MS DHCP/DNS administration.
* File/Print Share administration.
* Virtual desktop infrastructure.
* System monitoring.
* Team collaboration with other sections within the Phoenix Police Department IT Bureau and the City of Phoenix IT department (ITS).
IDEAL CANDIDATE
Ability to:
* Develop specifications, quotes, and requirements for hardware.
* Demonstrate a diverse history of technical expertise with a level of strong professional experience on multiple platforms.
* Be a technical project leader in the acquisition and implementation of technology projects and writing business and technical requirements.
* Provide day-to-day technical server/desktop maintenance and troubleshooting technology projects.
* Excellent time management and communication skills.
* Certifications such as: CompTIA A+, Net+, Security+, Server+, Microsoft Certified: Windows Server Hybrid Administrator Associate, RHCSA (Red Hat Certified System Administrator), RHCE (Red Hat Certified Engineer), and VMware VCP-DCV (Data Center Virtualization).
SALARY
Pay Range: $90,916.80 to $121,825.60 annually.
Hiring Range: $90,916.80 to $116,022.40 annually.
Pay Range Explanation:
* Pay range is the entire compensation range for the position classification.
* Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
Internal Only: Please understand that this is pay grade 064. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.
* Promotions occur when the last two digits of the pay grade increase.
* Demotions occur when the last two digits of the pay grade decrease.
* Lateral transfers occur when there is no change to the last two digits of the pay grade.
* When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.
The pay grade and classification/unit of your current position may be found by looking up your job title on the page.
BENEFITS
A comprehensive benefits package is offered which includes:
* Traditional pension with employer and employee contributions, click here for more details: Pension Information
* 401(a) and 457 plans with employer contributions
* Choice of generous medical HMO, PPO, or HSA/HDHP plans
* Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
* Wellness incentive of up to $720 annually
* Dental, vision, and life insurance options
* Employer paid long-term disability
* Free Bus/light rail pass
* Tuition reimbursement program up to $6,500 per year
* Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
* Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
* Federal Student Loan Forgiveness offered through Savi
For more details, visit: Unit 007 Benefits
MINIMUM QUALIFICATIONS
* Two years of professional level experience providing technical support for system infrastructure and/or software, plus one year working in a large-scale environment and supervising highly technical staff.
* Bachelor's degree in computer science, math, electronic systems engineering or a related technical field.
* OR four years of technical experience in electronics, radio frequency, or telecommunications engineering.
* Bachelor's degree in electrical, electronics, or telecommunications engineering.
* Other combinations of experience and education that meet the minimum qualifications may be substituted.
* All finalists for positions are subject to a criminal background check applicable to the department or position.
* Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
* For information regarding pre-screening and driving positions, click here.
* The City job description can be found here.
* Positions in the Police Department must meet the background standards that are appropriate to non-sworn positions. The general factors for disqualification are listed here.
PREFERRED QUALIFICATIONS
The minimum qualifications listed above, plus experience with:
* Change control policies and procedures.
* Microsoft Server 2016 and newer.
* Microsoft Active Directory Services, DNS (Domain Name System), and DHCP (Dynamic Host Configuration Protocol).
* VMware vSphere 7x and newer, and VCF (VMware Cloud Foundations).
* Supporting hands-on enterprise grade servers and storage from Cisco, HPE (Hewlett Packard Enterprise), and Pure Storage.
* Monitoring systems with SolarWinds Orion, creating alerts and reports, and adding new systems for monitoring.
* Securing sensitive networks and working with information security policies.
RECRUITMENT DATES
Recruitment closes December 9, 2025. All materials must be received by 11:59 p.m. on this date.
This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
HOW TO APPLY
Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
WE ARE HERE TO HELP
* Job interviews may be held by video or audio conference.
* If you are in need of computer resources, click here for free options.
* Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
* Explore other Employment Opportunities with the City of Phoenix.
* Subscribe to receive e-mail notifications about new employment opportunities.
* If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at ************** or by text at **************. You may also fill out and submit a Reasonable Accommodation Request Form.
REFERENCE
Lead User Technology Spec, JC:09780, ID# 59935, 12/01/2025, USM, BL, Benefits:007.
Building the Phoenix of tomorrow.
#DoWorkThatMakesPhoenixWork
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
Technology Support III - Production Management, Issues Management
Lead technician job in Tempe, AZ
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commerical & Investment Bank - Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job Responsibilities:
Serve as a Senior SME within the Issues Management Team
Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved
Effectively communicate root cause analysis of issues to internal and external stakeholders as directed
Builds and maintains strong relationships with JPMC business partners and technology teams to identify process improvement opportunities
Collaborates with JPMC business partners and technology teams to understand application functions and related downstream processing components
Leads and ensures assigned project activities are completed within established timelines
Required qualifications,capabilities and skills:
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Bachelor's degree or minimum 7+ years or relevant experience in performing complex research, troubleshooting, resolving and writing Advanced SQL queries
Demonstrated strong technical skills, business acumen related to data management, performing complex research and Merchant Services payments processing
Experience with SQL, Oracle Database, AWS Cloud, AWS Snowflake, Splunk, Unix and Linux Commands
Excellent communication skills, organizational, time management skills and client facing experience
Ability to work independently with minimal supervision as well as collaborate within a group
Experience with incident management, production support and problem management processes
Experience with Large Language Models (LLM) and experience in automation
Preferred qualifications, capabilities and skills:
Ability to influence and lead technical conversations with other resolver groups as directed
Executive Presence including summarizing, recommending and presenting issues as well as solutions to Senior Managers and Executive Leadership as requested
Able to influence internal stakeholders and peers and spearhead process improvement initiatives within Production Management
Collaborates with Application Management and Development teams to understand application functions and related downstream processing components
Auto-ApplySMT Production Support & NPI Technician
Lead technician job in Phoenix, AZ
The focus of this position is production support to include process engineering, SMT operation and troubleshooting support, Selective Solder operation support and all aspects of data management and preventive maintenance defined therein. This role will apply skills specific to the technology ways and means utilized and employed during electronics manufacturing. Support for design feedback and new product introduction adaption are also included in this role.
Sales and Production Process Engineering Support
Provide process related input to the Infrastructure team or Sales help mitigate risk and set appropriate pricing levels (fixtures, tools, DFM feedback)
Interact with prospective customers to convey process capabilities when required
Coordinate Production support activities (programming, profiles, rework, etc)
Production Support
Identify, recommend, and implement equipment and/or software to promote achievement of Key Business Objectives
Troubleshoot and coordinate repairs to key manufacturing equipment to minimize downtime
Execute Product Level Process Design / Re-design
Review new and existing products as necessary to define most appropriate/efficient manufacturing process
Interact with Customers and Production to resolve assembly exceptions, provide manufacturing feedback, and implement Engineering Change Orders in a timely fashion within the scope of said role
Collaborate with Quality Assurance to conduct defect root cause/failure analysis and pursue corrective action as required
API Software Engineer
Lead technician job in Phoenix, AZ
Hybrid - 2-3 days on site
Phoenix, Arizona
Join a technology-focused organization building real-time solutions that keep commercial fleets moving safely and efficiently. Our work impacts highways across the nation, and we're looking for bold thinkers who want to build scalable, cloud-native systems that matter.
The Role
We're seeking an API Software Engineer with experience in SOA and Microsoft Azure. You'll design and build distributed .NET services, contribute to cloud architecture, and collaborate with cross-functional teams to deliver high-quality, maintainable solutions.
What You'll Do
Develop and maintain .NET APIs and services (C#)
Contribute to service-oriented and event-driven architecture
Build cloud-native solutions using Azure (Functions, Service Bus, API Management, Event Grid, App Services, Key Vault)
Support CI/CD pipeline development with Azure DevOps
Participate in code reviews and work closely with product and engineering teams
What You Bring
3-5 years of .NET (C#) development experience
Experience with SOA, SQL Server/Cosmos DB, REST APIs, and distributed systems
Hands-on Azure experience (PaaS services)
Familiarity with CI/CD, Agile, and core engineering principles
Bonus: IaC (Terraform/Bicep), AKS, DDD/CQRS, NServiceBus/RabbitMQ, Azure certifications, observability tools.
Who You Are
Proactive, collaborative, comfortable with ambiguity, and committed to clean, scalable engineering. Strong communicator with a high sense of ownership.
Benefits
Medical, dental, vision (day one), PTO, holidays, 401(k) match, lifestyle account, tuition reimbursement, voluntary benefits, EAP, employee well-being programs, and professional development opportunities.
Technology Support II - Production Management, Issues Management
Lead technician job in Tempe, AZ
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
Ensure timely and accurate resolution of Issues Management cases. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved
Effectively communicate analysis of issues to internal and external stakeholders as directed
Builds and maintains strong relationships with Relationship Managers, Client Service Account Managements and Technology teams to identify process improvement opportunities
Ensures cases are resolved within established timelines for completion
Required qualifications, capabilities, and skills
2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Should have experience in a Customer or Client Facing related role
Experience with AWS Snowflake, AWS Splunk, Oracle Database and SQL query experience writing and modifying complex queries
Excellent communication skills, organizational skills and time management skills
Excellent technical skills and business acumen related to data management and payments processing
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Knowledge of one or more general purpose programming languages or automation scripting
Experience with help desk ticketing systems
Ability to influence and lead technical conversations with other resolver groups as directed
Exposure to observability and monitoring tools and techniques
Experience in Large Language Models (LLM) and Agentic AI
Auto-ApplyTechnology Support II - Production Management, Issues Management
Lead technician job in Tempe, AZ
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
Ensure timely and accurate resolution of Issues Management cases. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved
Effectively communicate analysis of issues to internal and external stakeholders as directed
Builds and maintains strong relationships with Relationship Managers, Client Service Account Managements and Technology teams to identify process improvement opportunities
Ensures cases are resolved within established timelines for completion
Required qualifications, capabilities, and skills
2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Should have experience in a Customer or Client Facing related role
Experience with AWS Snowflake, AWS Splunk, Oracle Database and SQL query experience writing and modifying complex queries
Excellent communication skills, organizational skills and time management skills
Excellent technical skills and business acumen related to data management and payments processing
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Knowledge of one or more general purpose programming languages or automation scripting
Experience with help desk ticketing systems
Ability to influence and lead technical conversations with other resolver groups as directed
Exposure to observability and monitoring tools and techniques
Experience in Large Language Models (LLM) and Agentic AI
Auto-ApplyTechnology Support II - Production Management, Issues Management
Lead technician job in Tempe, AZ
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
**Job responsibilities**
+ Ensure timely and accurate resolution of Issues Management cases. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved
+ Effectively communicate analysis of issues to internal and external stakeholders as directed
+ Builds and maintains strong relationships with Relationship Managers, Client Service Account Managements and Technology teams to identify process improvement opportunities
+ Ensures cases are resolved within established timelines for completion
**Required qualifications, capabilities, and skills**
+ 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
+ Should have experience in a Customer or Client Facing related role
+ Experience with AWS Snowflake, AWS Splunk, Oracle Database and SQL query experience writing and modifying complex queries
+ Excellent communication skills, organizational skills and time management skills
+ Excellent technical skills and business acumen related to data management and payments processing
+ Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
+ Exposure to observability and monitoring tools and techniques
+ Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
**Preferred qualifications, capabilities, and skills**
+ Knowledge of one or more general purpose programming languages or automation scripting
+ Experience with help desk ticketing systems
+ Ability to influence and lead technical conversations with other resolver groups as directed
+ Exposure to observability and monitoring tools and techniques
+ Experience in Large Language Models (LLM) and Agentic AI
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans