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Become A Lead Teller

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Working As A Lead Teller

  • Interacting With Computers
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $157,383

    Average Salary

What Does A Lead Teller Do

Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.

Duties

Tellers typically do the following:

  • Count the cash in their drawer at the start of their shift
  • Accept checks, cash, and other forms of payment from customers
  • Answer questions from customers about their accounts
  • Prepare specialized types of funds, such as traveler’s checks, savings bonds, and money orders
  • Exchange dollars for foreign currency
  • Order bank cards and checks for customers
  • Record all transactions electronically throughout their shift
  • Count the cash in their drawer at the end of their shift and make sure the amounts balance

Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer’s identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.

In most banks, tellers record account changes using computers that give them easy access to the customer’s financial information. Tellers also can use this information when recommending a new product or service.

Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.

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How To Become A Lead Teller

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired. 

Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money. 

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

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Lead Teller Videos

Laura, Lead Teller, San Antonio

OddASMR: Bank Teller Off Day; No Talking

A Great Career in Branch Banking - Exploring Careers at Chase - Chase

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Lead Teller Career Paths

Lead Teller
Service Manager Office Manager Accountant
Accounting Manager
8 Yearsyrs
Branch Manager Specialist Staff Accountant
Accounts Receivable Manager
6 Yearsyrs
Customer Sales Representative Sales Consultant Leasing Consultant
Assistant Community Manager
5 Yearsyrs
Head Teller Personal Banker
Bank Manager
5 Yearsyrs
Branch Manager Account Executive Personal Banker
Banking Center Manager
5 Yearsyrs
Head Teller Assistant Branch Manager
Branch Operations Manager
6 Yearsyrs
Member Service Representative Finance Service Representative Branch Manager
Branch Sales Manager
6 Yearsyrs
Assistant Branch Manager Office Manager
Business Office Manager
8 Yearsyrs
Office Manager Operations Manager General Manager
Center Manager
6 Yearsyrs
Office Manager Account Representative Collector
Collections Manager
5 Yearsyrs
Teller Supervisor Personal Banker Credit Analyst
Credit Manager
5 Yearsyrs
Operations Specialist Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Teller Supervisor Finance Service Representative Personal Banker
Finance Center Manager
6 Yearsyrs
Personal Banker Assistant Branch Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Assistant Branch Manager Account Executive Office Manager
Office Manager Of Human Resources
7 Yearsyrs
Member Service Representative Service Representative Account Executive
Relationship Manager
6 Yearsyrs
Personal Banker Branch Manager Account Manager
Senior Account Manager
7 Yearsyrs
Service Manager Branch Manager Manager, Assistant Vice President
Vice President And Manager
10 Yearsyrs
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Do you work as a Lead Teller?

Lead Teller Demographics

Gender

Female

74.8%

Male

23.2%

Unknown

2.0%
Ethnicity

White

55.6%

Hispanic or Latino

22.8%

Black or African American

10.2%

Asian

7.5%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

70.1%

Hindi

3.9%

French

3.2%

Urdu

2.9%

Portuguese

2.2%

Chinese

2.2%

Russian

1.9%

Mandarin

1.7%

German

1.7%

Vietnamese

1.5%

Arabic

1.5%

Italian

1.2%

Persian

1.0%

Cantonese

1.0%

Hmong

0.7%

Ukrainian

0.7%

Dari

0.7%

Armenian

0.7%

Tagalog

0.7%

Romanian

0.5%
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Lead Teller Education

Schools

University of Phoenix

21.6%

University of Houston

7.6%

Strayer University

7.2%

Houston Community College

4.9%

Liberty University

4.7%

Northern Virginia Community College

4.7%

Southern New Hampshire University

4.5%

Florida International University

4.1%

Weber State University

4.1%

University of North Texas

3.9%

Glendale Community College

3.7%

Arizona State University

3.5%

Texas State University

3.5%

University of Utah

3.5%

Miami Dade College

3.3%

California State University - East Bay

3.1%

Salt Lake Community College

3.1%

California State University - Sacramento

3.1%

Ashford University

2.9%

Kaplan University

2.9%
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Majors

Business

33.7%

Accounting

11.2%

Finance

6.4%

Psychology

5.6%

Criminal Justice

5.3%

General Studies

4.4%

Communication

3.8%

Marketing

3.1%

Human Resources Management

3.0%

Management

3.0%

Liberal Arts

2.9%

Health Care Administration

2.8%

Nursing

2.6%

Political Science

1.9%

Education

1.8%

Economics

1.8%

English

1.8%

Elementary Education

1.8%

Biology

1.5%

Medical Assisting Services

1.5%
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Degrees

Bachelors

40.9%

Other

29.9%

Associate

15.4%

Masters

7.8%

Certificate

3.6%

Diploma

1.2%

License

0.8%

Doctorate

0.4%
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Lead Teller Videos

Laura, Lead Teller, San Antonio

OddASMR: Bank Teller Off Day; No Talking

A Great Career in Branch Banking - Exploring Careers at Chase - Chase

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How Would You Rate The Salary Of a Lead Teller?

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Top Skills for A Lead Teller

  1. Tellers
  2. Customer Service
  3. Security Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Cash auditing, quarterly teller performance management reports, semi-annual potential grids for the tellers, bi-weekly coaching meetings.
  • Processed customers' financial transaction in a fast-paced environment, providing quality customer service, and maintaining accuracy.
  • Monitored and reviewed institution's security procedures and control access to vault.
  • Performed ATM duties under dual control, such as replenishing, removing cash and check deposits, cleared errors.
  • Managed cash optimization, Security Control Logs, and thoroughly trained in compliance in audit operations and performance management.

How Would You Rate Working As a Lead Teller?

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Top Lead Teller Employers

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Jobs From Top Lead Teller Employers

Lead Teller Videos

Laura, Lead Teller, San Antonio

OddASMR: Bank Teller Off Day; No Talking

A Great Career in Branch Banking - Exploring Careers at Chase - Chase

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