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Become A Lead Teller

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Working As A Lead Teller

  • Interacting With Computers
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $108,207

    Average Salary

What Does A Lead Teller Do

Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.

Duties

Tellers typically do the following:

  • Count the cash in their drawer at the start of their shift
  • Accept checks, cash, and other forms of payment from customers
  • Answer questions from customers about their accounts
  • Prepare specialized types of funds, such as traveler’s checks, savings bonds, and money orders
  • Exchange dollars for foreign currency
  • Order bank cards and checks for customers
  • Record all transactions electronically throughout their shift
  • Count the cash in their drawer at the end of their shift and make sure the amounts balance

Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer’s identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.

In most banks, tellers record account changes using computers that give them easy access to the customer’s financial information. Tellers also can use this information when recommending a new product or service.

Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.

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How To Become A Lead Teller

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired. 

Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money. 

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

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Lead Teller jobs

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Lead Teller Career Paths

Lead Teller
Service Manager Operations Manager General Manager
Account Manager
5 Yearsyrs
Assistant Branch Manager Branch Manager General Manager
Area Manager
7 Yearsyrs
Operations Specialist Security Officer Night Auditor
Assistant General Manager
5 Yearsyrs
Teller Supervisor Personal Banker Branch Manager
Assistant Vice President
7 Yearsyrs
Branch Manager Account Executive Personal Banker
Banking Center Manager
5 Yearsyrs
Personal Banker Assistant Branch Manager
Branch Manager
6 Yearsyrs
Customer Sales Representative Collections Representative Loan Officer
Branch Manager/Loan Officer
5 Yearsyrs
Customer Sales Representative Service Representative Assistant Branch Manager
Branch Operations Manager
6 Yearsyrs
Head Teller Office Manager
Business Manager
7 Yearsyrs
Service Manager General Manager
District Manager
7 Yearsyrs
Operations Specialist Operation Supervisor Branch Manager
Finance Center Manager
6 Yearsyrs
Office Manager Accountant Finance Analyst
Finance Manager
7 Yearsyrs
Personal Banker Branch Manager
General Manager
7 Yearsyrs
Teller Supervisor Assistant Branch Manager Assistant Vice President
Manager, Assistant Vice President
7 Yearsyrs
Office Manager Operations Manager
Program Manager
8 Yearsyrs
Branch Manager General Manager Account Executive
Relationship Manager
6 Yearsyrs
Member Service Representative Office Manager Account Manager
Sales Manager
5 Yearsyrs
Member Service Representative Service Representative Account Manager
Senior Account Manager
7 Yearsyrs
Head Teller Personal Banker
Service Manager
7 Yearsyrs
Assistant Branch Manager Assistant Vice President
Vice President And Manager
10 Yearsyrs
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Lead Teller Demographics

Gender

Female

75.2%

Male

22.7%

Unknown

2.1%
Ethnicity

White

73.0%

Hispanic or Latino

17.6%

Asian

7.0%

Unknown

1.8%

Black or African American

0.5%
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Languages Spoken

Spanish

70.8%

Hindi

3.9%

French

3.3%

Urdu

2.8%

Portuguese

2.2%

German

2.2%

Mandarin

1.9%

Russian

1.7%

Italian

1.4%

Arabic

1.4%

Vietnamese

1.1%

Chinese

1.1%

Persian

1.1%

Dari

0.8%

Armenian

0.8%

Tagalog

0.8%

Cantonese

0.8%

Romanian

0.6%

Hmong

0.6%

Dutch

0.6%
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Lead Teller Education

Schools

University of Phoenix

21.3%

University of Houston

8.0%

Strayer University

7.3%

Houston Community College

5.2%

Northern Virginia Community College

4.9%

Southern New Hampshire University

4.7%

Liberty University

4.1%

Texas State University

3.9%

Weber State University

3.9%

University of North Texas

3.7%

Miami Dade College

3.7%

Arizona State University

3.4%

Glendale Community College

3.4%

University of Utah

3.4%

Florida International University

3.4%

California State University - East Bay

3.2%

Ashford University

3.2%

Salt Lake Community College

3.2%

University of Maryland - University College

3.0%

Metropolitan State University of Denver

3.0%
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Majors

Business

34.0%

Accounting

11.6%

Finance

6.1%

Psychology

6.0%

Criminal Justice

5.1%

General Studies

4.3%

Communication

3.8%

Human Resources Management

3.3%

Marketing

2.9%

Liberal Arts

2.8%

Health Care Administration

2.7%

Management

2.7%

Nursing

2.4%

English

1.9%

Education

1.8%

Elementary Education

1.8%

Political Science

1.8%

Economics

1.7%

Medical Assisting Services

1.6%

Sociology

1.6%
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Degrees

Bachelors

41.3%

Other

29.7%

Associate

15.4%

Masters

7.4%

Certificate

3.7%

Diploma

1.4%

License

0.8%

Doctorate

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Lead Teller

NewTellersCustomerServiceSkillsSecurityProceduresATMFinancialNeedsForeignCurrencyAuditOperationsSalesGoalsSuperviseLoanPaymentsBankProductsProcessCustomerTransactionsCustomerIssuesTransactionApprovalDailyTransactionsRegulatoryIssuesFinancialTransactionsBankVaultInventoryCustomerSatisfactionBankServices

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Top Lead Teller Skills

  1. New Tellers
  2. Customer Service Skills
  3. Security Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Trained new tellers on bank procedures and sales techniques.
  • Establish and maintain superior customer service skills and relationships to ensure customer loyalty and retention.
  • Monitored and reviewed institution's security procedures and control access to vault.
  • Assisted daily operations including verifying cash shipments, ATM support, night drop deposits, opening/closing the branch.
  • Coached employees on discovering financial needs, opening new accounts, and helping with problem resolutions.

Top Lead Teller Employers

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