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Become A Lead Teller

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Working As A Lead Teller

  • Interacting With Computers
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $108,207

    Average Salary

What Does A Lead Teller Do At Hudson Valley Federal Credit Union

* Process transactions as outlined in the Teller Training Guide and adhere to established Teller Workflows.
* Fulfill the HVFCU Value Proposition by providing accurate transactions, knowledgeable and professional service, prompt resolution of problems when needed, and ultimately provide or offer services that deliver convenience and ease of doing business with the Credit Union.
* Act as a Teller as branch volumes necessitate.
* Assist with the daily operations of the Teller area including security, internal audit requirements and branch balancing.
* Responsible for handling large volumes of cash and securely maintaining branch cash and negotiable items while following dual control procedures.
* Accountable for all transactions, including negotiable instruments and applicable paperwork, to ensure accurate end-of-day proof.
* Handle large volumes of cash and securely maintain cash box and negotiable items.
* Maintain member and workplace confidentiality.
* Meet or exceed individual goals and objectives.
* Contribute to team sales and service goals by identifying member needs, recommending solutions and referring members to HVFCU Platform staff and/or business partners by implementing the HVFCU Sales and Service Success Model.
* Support the successful implementation of marketing programs and promotions by creating member awareness.
* Train new Tellers by following the Branch Training Guide for Tellers and act as a resource and/or peer mentor for staff for operational/procedural questions and the HVFCU Sales and Service Success Model.
* Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises.
* Look for opportunity to enhance revenue, reduce expenses, create efficient processes and improve operations

What Does A Lead Teller Do At Velocity Credit Union

* Champion the role of a Lead Teller by regularly demonstrating and promoting integrity, ethics, and professionalism in all core competencies (such as member service, sales, accuracy, and documentation) within the branch.
* Project a confident and knowledgeable demeanor that includes excellent communication skills, decisiveness, and ownership of branch responsibilities.
* Lead and support branch personnel with training, sales coaching, scheduling, and all related daily duties and assignments.
* Assume responsibility for designated area during any absence of the Branch Manager.
* Report to Branch Manager the results of all Teller sales and service goals and targets on a monthly basis.
* Cross-sells Credit Union services to members by recognizing/anticipating their wants and needs and suggesting products and services to meet those wants and needs.
* Processes member transactions (deposits, withdrawals, transfers, loan payments, savings bond redemption, credit card and line-of-credit advances, traveler's checks, cashier's checks, money orders, coin counting, etc.) presented in the teller lobby, by mail, by night depository, and by all similar methods.
* Ensures accuracy of all transaction posting and documentation.
* Reconciles and proofs daily transactions, and balances transaction totals to actual cash, checks, and other negotiable items on hand.
* Researches transaction documentation to locate and correct errors and out-of-balance conditions.
* Performs back office cash operations and manages vault operations as assigned, including ordering cash, verifying cash deliveries and pick-ups, vault balancing, teller box assignment, vault cash disbursements, processing of loose and bulk coin, ATM balancing, night depository transactions, mail transactions, collection items, check proofing, and similar functions.
* Assist in supervision of teller staff to assure effective utilization of personnel, timely and objective performance evaluations, equitable salary structure and identifiable career paths for qualified and interested candidates.
* Opens and closes teller facilities during scheduled workdays, as assigned.
* Perform all other related duties as assigned

What Does A Lead Teller Do At Capital One

* Live the company values of Excellence and Do the Right Thing
* Act as a Customer Advocate
* Contribute to a customer-centric culture, continuous improvement, innovation and change
* Actively contribute to team’s success
* Ensure adherence to policies and procedures and that regulatory compliance standards are met by staff
* Complete required audits and reconciliations of consignment items and general ledger tickets.
* Conduct audits of tellers, vaults, ATMs and currency dispensers.
* Responsible for cash management and controls, and assists other Tellers with accuracy in cash handling and balancing
* Complete complex transactions and demonstrate mastery of Teller application transactions and processing Teller operations
* Work with and mentor Teller team to meet customer service expectations.
* Demonstrate successful customer engagement and customer retention practices.
* Direct onboarding of new Tellers.
* Conduct training sessions for staff on new policies, products and procedures.
* Take an active role in educating customers on other banking channels as well as other products and services
* To help customers achieve their financial goals, engage in needs-based assessment conversations and as appropriate, direct customers to Relationship Bankers or other lines of business
* Serve as SME regarding Branch Operations, Policies and Procedures
* Monitor and execute Teller Difference Policy
* Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations
* Able to travel between branches in assigned local area

What Does A Lead Teller Do At Capital City Bank

* Recommends and refers additional bank services and products, retaining a working knowledge of all Bank services and products to the extent that the majority of client inquiries are easily and accurately answered.
* Accepts deposits and withdrawals from clients on business, personal and savings accounts.
* Accepts checks for cashing or paying, and verifies endorsements and funds.
* Ensures compliance for currency levels in drive-through or remote.
* Accepts consumer/commercial and other Bank loan payments.
* Works deposits from night depository.
* Balances money in drawer with teller machine daily, including effective and efficient use of Office Capture.
* Opens and closes teller window in accordance with procedures.
* Keeps manager apprised of all associate relations concerns.
* Completes Currency Transaction Report (CTR) and hold forms as required.
* Resolves client problems.
* Approves transactions in excess of regular teller limits, within specified authority.
* Assigns tellers to stations.
* Assists with complex transactions or problems.
* Gives direction and guidance to other tellers.
* Attends meetings as required.
* All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT at all times.
* Associates will consistently follow policies and procedures as established by Capital City Bank, with department managers setting the standard.
* Capital City Bank associates are our greatest asset.
* We offer the following benefits:
* Medical, Dental and Vision
* Life Insurance
* k) with Matching
* Flexible Spending Accounts
* Defined Benefit Plan (pension)
* Tuition Assistance
* Stock Purchase
* Discounts on Products and Services

What Does A Lead Teller Do At Inter National Bank

* The duties listed below may not include all responsibilities that the person in this role may be asked to perform.
* Incumbent may be required to perform other related duties as assigned.
* Ability to work accurately and deal with job pressure and deadlines.
* Assist and support tellers.
* Sell products and services to new and existing customers/prospects, as well as make referrals to appropriate departments.
* Process customer transactions efficiently and accurately in accordance with established Policies and Procedures, which include but are not limited to deposits, withdrawals, cashier’s checks, money orders, receiving tax and treasury loan payments, loans, exchanging foreign currency, balancing cash drawer and ensuring all information needed is obtained prior to completing each transaction.
* Handle Customer Service requests and complaints.
* Prepare/send documentation to the Secret Service on counterfeit items.
* Prepare adjustments to customer accounts for errors in deposits.
* Consistently balance work processed.
* Take the initiative to find and correct outages and to enlist help as needed.
* Process daily work through branch capture.
* Send transport monitor to ITI.
* Process adjustments in branch capture as needed.
* Consistently meet or exceed productivity and quality standards.
* Maintain a position of trust and responsibility by keeping all customer business confidential.
* Ability to fill in for every position in the teller area.
* Assisting branch tellers with questions and issues.
* Reconcile and make adjustments for all overages/shortages.
* Responsible for making sure that cash limits, vault limits and individual teller limits are being respected at all times.
* Audit teller cash boxes monthly.
* Ensure all tellers are following established INB policies and procedures.
* Create reports and spreadsheets as assigned to analyze data, etc.
* Preparing reports and correspondence as needed.
* Identifying and responding to customer’s needs effectively.
* Responsible for tellers and their performance.
* Preparing daily and monthly reports (Currency Transaction Reports, Suspicious Activity Reports, End of Month Reports, etc.)
* Preparing teller schedules.
* Responsible for vault function— balancing and ordering cash for branch

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How To Become A Lead Teller

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired. 

Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money. 

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

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Lead Teller jobs

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Lead Teller Career Paths

Lead Teller
Service Manager Operations Manager General Manager
Account Manager
5 Yearsyrs
Assistant Branch Manager Branch Manager General Manager
Area Manager
7 Yearsyrs
Operations Specialist Security Officer Night Auditor
Assistant General Manager
5 Yearsyrs
Teller Supervisor Personal Banker Branch Manager
Assistant Vice President
7 Yearsyrs
Branch Manager Account Executive Personal Banker
Banking Center Manager
5 Yearsyrs
Personal Banker Assistant Branch Manager
Branch Manager
6 Yearsyrs
Customer Sales Representative Collections Representative Loan Officer
Branch Manager/Loan Officer
5 Yearsyrs
Customer Sales Representative Service Representative Assistant Branch Manager
Branch Operations Manager
6 Yearsyrs
Head Teller Office Manager
Business Manager
7 Yearsyrs
Service Manager General Manager
District Manager
7 Yearsyrs
Operations Specialist Operation Supervisor Branch Manager
Finance Center Manager
6 Yearsyrs
Office Manager Accountant Finance Analyst
Finance Manager
7 Yearsyrs
Personal Banker Branch Manager
General Manager
7 Yearsyrs
Teller Supervisor Assistant Branch Manager Assistant Vice President
Manager, Assistant Vice President
7 Yearsyrs
Office Manager Operations Manager
Program Manager
8 Yearsyrs
Branch Manager General Manager Account Executive
Relationship Manager
6 Yearsyrs
Member Service Representative Office Manager Account Manager
Sales Manager
5 Yearsyrs
Member Service Representative Service Representative Account Manager
Senior Account Manager
7 Yearsyrs
Head Teller Personal Banker
Service Manager
7 Yearsyrs
Assistant Branch Manager Assistant Vice President
Vice President And Manager
10 Yearsyrs
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Lead Teller Demographics

Gender

  • Female

    75.2%
  • Male

    22.7%
  • Unknown

    2.1%

Ethnicity

  • White

    73.0%
  • Hispanic or Latino

    17.6%
  • Asian

    7.0%
  • Unknown

    1.8%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    70.8%
  • Hindi

    3.9%
  • French

    3.3%
  • Urdu

    2.8%
  • Portuguese

    2.2%
  • German

    2.2%
  • Mandarin

    1.9%
  • Russian

    1.7%
  • Italian

    1.4%
  • Arabic

    1.4%
  • Vietnamese

    1.1%
  • Chinese

    1.1%
  • Persian

    1.1%
  • Dari

    0.8%
  • Armenian

    0.8%
  • Tagalog

    0.8%
  • Cantonese

    0.8%
  • Romanian

    0.6%
  • Hmong

    0.6%
  • Dutch

    0.6%
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Lead Teller

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Lead Teller Education

Lead Teller

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Top Skills for A Lead Teller

NewTellersCustomerServiceSkillsSecurityProceduresATMFinancialNeedsForeignCurrencyAuditOperationsSalesGoalsSuperviseLoanPaymentsBankProductsProcessCustomerTransactionsCustomerIssuesTransactionApprovalDailyTransactionsRegulatoryIssuesFinancialTransactionsBankVaultInventoryCustomerSatisfactionBankServices

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Top Lead Teller Skills

  1. New Tellers
  2. Customer Service Skills
  3. Security Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Trained new tellers on bank procedures and sales techniques.
  • Establish and maintain superior customer service skills and relationships to ensure customer loyalty and retention.
  • Monitored and reviewed institution's security procedures and control access to vault.
  • Assisted daily operations including verifying cash shipments, ATM support, night drop deposits, opening/closing the branch.
  • Coached employees on discovering financial needs, opening new accounts, and helping with problem resolutions.

Top Lead Teller Employers

Lead Teller Videos

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