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Become A Lead Teller

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Working As A Lead Teller

  • Interacting With Computers
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $40,000

    Average Salary

What Does A Lead Teller Do

Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.

Duties

Tellers typically do the following:

  • Count the cash in their drawer at the start of their shift
  • Accept checks, cash, and other forms of payment from customers
  • Answer questions from customers about their accounts
  • Prepare specialized types of funds, such as traveler’s checks, savings bonds, and money orders
  • Exchange dollars for foreign currency
  • Order bank cards and checks for customers
  • Record all transactions electronically throughout their shift
  • Count the cash in their drawer at the end of their shift and make sure the amounts balance

Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer’s identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.

In most banks, tellers record account changes using computers that give them easy access to the customer’s financial information. Tellers also can use this information when recommending a new product or service.

Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.

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How To Become A Lead Teller

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired. 

Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money. 

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

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Lead Teller Jobs

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Lead Teller Career Paths

Lead Teller
Service Manager General Manager Account Manager
Senior Account Manager
7 Yearsyrs
Service Manager Operations Manager
Branch Manager
6 Yearsyrs
Service Manager General Manager Vice President
Vice President And Manager
10 Yearsyrs
Assistant Manager Office Manager
Business Office Manager
7 Yearsyrs
Assistant Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Assistant Manager Manager
Assistant Vice President
7 Yearsyrs
Assistant Branch Manager Branch Manager Office Manager
Accountant And Office Manager
6 Yearsyrs
Assistant Branch Manager Branch Manager Account Manager
Client Services Manager
7 Yearsyrs
Assistant Branch Manager Office Manager
Accounts Receivable Manager
6 Yearsyrs
Manager Sales Manager Account Manager
Relationship Manager
6 Yearsyrs
Supervisor Assistant Store Manager Assistant Property Manager
Assistant Community Manager
5 Yearsyrs
Customer Service Manager Client Services Manager Relationship Manager
Business Relationship Manager
9 Yearsyrs
Manager Operations Manager Operations Director
Assistant Vice President Operations
8 Yearsyrs
Supervisor Assistant Store Manager
Credit Manager
5 Yearsyrs
Teller Supervisor
Branch Operations Manager
6 Yearsyrs
Teller Supervisor Banking Center Manager
Finance Center Manager
6 Yearsyrs
Teller Supervisor Teller Manager
Banking Center Manager
5 Yearsyrs
Teller Manager Banking Center Manager
Bank Manager
5 Yearsyrs
Supervisor Unit Manager Collections Manager
Operations Officer
5 Yearsyrs
Branch Service Manager
7 Yearsyrs
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Do you work as a Lead Teller?

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Do you work as a Lead Teller?

Average Yearly Salary
$40,000
Show Salaries
$21,000
Min 10%
$40,000
Median 50%
$40,000
Median 50%
$40,000
Median 50%
$40,000
Median 50%
$40,000
Median 50%
$40,000
Median 50%
$40,000
Median 50%
$75,000
Max 90%
Best Paying Company
GardaWorld
Highest Paying City
Hamilton, NJ
Highest Paying State
Alaska
Avg Experience Level
2.8 years
How much does a Lead Teller make at top companies?
The national average salary for a Lead Teller in the United States is $40,682 per year or $20 per hour. Those in the bottom 10 percent make under $22,000 a year, and the top 10 percent make over $75,000.

How Would You Rate The Salary Of a Lead Teller?

Have you worked as a Lead Teller? Help other job seekers by rating your experience as a Lead Teller.

Top Skills for A Lead Teller

  1. Customer Service
  2. New Tellers
  3. Security Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Processed customers' financial transaction in a fast-paced environment, providing quality customer service, and maintaining accuracy.
  • Train new tellers and oversees all teller activities including scheduling, balancing, staff meetings and security reviews and compliance.
  • Delegated to approve transactions within appropriate assigned limits with use of knowledge of financial institution's regulations and security procedures.
  • Vault Custodian/Travelers Checks Custodian/ ATM Custodian
  • Promoted bank products and further established business relationships.

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Average Salary:

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Top 10 Best States for Lead Tellers

  1. Alaska
  2. New Jersey
  3. New York
  4. New Hampshire
  5. Massachusetts
  6. Maine
  7. Pennsylvania
  8. Vermont
  9. Delaware
  10. Rhode Island
  • (32 jobs)
  • (265 jobs)
  • (395 jobs)
  • (66 jobs)
  • (249 jobs)
  • (35 jobs)
  • (391 jobs)
  • (52 jobs)
  • (25 jobs)
  • (24 jobs)

Lead Teller Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 13,145 Lead Teller resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Lead Teller Resume

View Resume Examples

Lead Teller Demographics

Gender

Female

67.9%

Male

21.6%

Unknown

10.5%
Ethnicity

White

55.9%

Hispanic or Latino

22.2%

Black or African American

10.6%

Asian

7.6%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

71.7%

French

3.7%

Hindi

2.8%

German

2.3%

Portuguese

2.1%

Urdu

2.0%

Russian

1.8%

Arabic

1.8%

Chinese

1.7%

Vietnamese

1.5%

Mandarin

1.4%

Cantonese

0.9%

Tagalog

0.9%

Italian

0.9%

Persian

0.9%

Hmong

0.9%

Korean

0.8%

Dari

0.6%

Armenian

0.6%

Japanese

0.6%
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Lead Teller Education

Schools

University of Phoenix

24.7%

University of Houston

9.3%

Strayer University

6.9%

Houston Community College

6.2%

Arizona State University

5.5%

Florida International University

4.7%

Miami Dade College

3.9%

Texas State University

3.5%

Ashford University

3.4%

Northern Virginia Community College

3.4%

University of Utah

3.2%

Liberty University

3.1%

San Francisco State University

2.8%

Southern New Hampshire University

2.8%

Weber State University

2.8%

San Jose State University

2.8%

University of North Texas

2.8%

Kaplan University

2.8%

University of Maryland - University College

2.8%

University of Houston - Downtown

2.7%
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Majors

Business

33.6%

Accounting

11.6%

Finance

6.2%

Criminal Justice

6.0%

Psychology

5.1%

General Studies

3.9%

Communication

3.5%

Marketing

3.2%

Health Care Administration

3.1%

Management

3.1%

Human Resources Management

3.0%

Liberal Arts

2.8%

Nursing

2.7%

Medical Assisting Services

2.2%

Education

1.8%

English

1.6%

Biology

1.6%

Sociology

1.6%

Economics

1.5%

Political Science

1.5%
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Degrees

Bachelors

41.1%

Other

29.0%

Associate

16.3%

Masters

7.2%

Certificate

3.7%

Diploma

1.6%

License

0.7%

Doctorate

0.3%
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