How to hire a lead teller

How to hire a lead teller, step by step

Here's a step-by-step lead teller hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a lead teller job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new lead teller
• Step 8: Go through the hiring process checklist

What does a lead teller do?

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1. Identify your hiring needs

   First, determine the employments status of the lead teller you need to hire. Certain lead teller roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a lead teller to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a lead teller that fits the bill.

   This list shows salaries for various types of lead tellers.

   Type of Lead Teller	Description	Hourly rate
   Lead Teller	Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.	$10-37
   Customer Care Agent	A customer care agent is responsible for assisting the customers' inquiries and concerns regarding the goods and services of the company, as well as resolving and escalating complaints, ensuring that the needs of customers are addressed timely and accurately. Customer care agents also take customers' orders, process their payments, and set delivery or shipment schedules... Show more	$12-18
   Bank Representative	A bank representative works to assist clients, aiming to provide optimal banking services and build positive client relationships. Their duties include greeting and identifying the clients' needs, answering inquiries, giving clear instructions, and discussing banking terms... Show more	$13-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Financial Transactions
   • Cash Handling
   • Customer Interaction
   • Product Knowledge
   • Security Procedures
   • Branch Management
   • Good Communication
   • Excellent Client
   • Bank Products
   • Loan Payments
   • ATM
   • Bank Policies
   • Taking Care

   Check all skills

   Responsibilities:

   • Achieve quarterly sale goals through upselling and referrals to financial specialist.
   • Assist tellers with completion of CRT and BSA forms.
   • Prepare and review currency transaction, secrecy act, and monetary instrument reports.
   • Ensure tellers are aware of BSA requirements and the branch are compliant in transactions.
   • Separate currency, coins and check deposits receive from banks, ATM, and commercial customers providing accurate count by denomination.
   • Perform customer transactions, balance vault and ATM, assemble mailers, update mailing lists, order supplies for branch etc.

   More lead teller duties

3. Make a budget

   Including a salary range in your lead teller job description is a great way to entice the best and brightest candidates. A lead teller salary can vary based on several factors:

   • Location. For example, lead tellers' average salary in idaho is 37% less than in new jersey.
   • Seniority. Entry-level lead tellers earn 72% less than senior-level lead tellers.
   • Certifications. A lead teller with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a lead teller's salary.

   Average lead teller salary

   $42,554yearly

   $20.46 hourly rate

   ---

   Entry-level lead teller salary

   $22,000 yearly salary

   Updated December 17, 2025

   Average lead teller salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New Jersey	$49,514	$24
   2	Florida	$46,341	$22
   3	District of Columbia	$46,132	$22
   4	Alabama	$40,611	$20
   5	California	$39,787	$19
   6	New York	$39,510	$19
   7	Arizona	$38,937	$19
   8	West Virginia	$37,776	$18
   9	Colorado	$36,873	$18
   10	Texas	$36,453	$18
   11	Pennsylvania	$36,358	$17
   12	Ohio	$35,323	$17
   13	Michigan	$34,258	$16
   14	Minnesota	$32,667	$16
   15	Kentucky	$32,481	$16
   16	Illinois	$32,004	$15
   17	Iowa	$31,769	$15
   18	Utah	$31,165	$15
   19	Montana	$30,699	$15
   20	Indiana	$30,455	$15

   Average lead teller salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Western Union	$36,583	$17.59	14
   2	Loomis Group	$34,644	$16.66	63
   3	The PNC Financial Services Group	$34,628	$16.65	408
   4	KeyBank	$33,854	$16.28	112
   5	Fifth Third Bank	$33,785	$16.24	4
   6	Xenith	$33,404	$16.06
   7	Wells Fargo	$33,335	$16.03	248
   8	Mid-South Community College	$33,036	$15.88	6
   9	Comerica	$33,010	$15.87	23
   10	Waterstone Financial Group	$32,845	$15.79	4
   11	WesBanco	$32,435	$15.59
   12	Zions Ban	$31,977	$15.37
   13	Heritage Bank	$31,526	$15.16	18
   14	PNC	$31,495	$15.14	542
   15	Michigan Schools and Government Credit Union	$31,300	$15.05
   16	California Bank of Commerce	$31,144	$14.97	8
   17	UFCU	$31,070	$14.94	3
   18	Middlefield Bank	$30,679	$14.75	7
   19	Atlantic Capital Bank	$30,366	$14.60	31
   20	America First Credit Union	$30,184	$14.51	13

4. Writing a lead teller job description

   A lead teller job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a lead teller job description:

   Lead teller job description example

   Our mission at DuTrac is to be a trusted partner with our members to make a difference in their lives by working directly with each person to help them achieve their financial goals. Our staff provides excellent service to our members and builds long term relationships to make sure our members succeed in whatever those goals may be. As a Lead Teller at DuTrac, you have the power to be the difference maker!
   
   Integrity, Community, Engagement and Education are the qualities you will find in DuTrac's working environment. You will appreciate working in DuTrac's family- friendly culture that provides excellent opportunities for both personal and career growth while providing a competitive salary and benefits package.
   
   As a Lead Teller, your knowledge and member service skills will provide you the opportunity to assist our members in the following areas:
   
   + Performs regular Teller duties, receiving, processing, and posting member financial transactions, including deposits, withdrawals, transfers, and loan payments.
   
   + Manages vault transactions and maintains sufficient cash levels; balances ATM; replenishes ATM and cash dispense machines.
   + Assists Teller staff with problems and questions; provides oversight to teller line.
   
   + Welcomes members, determines needs, and effectively provides routine information concerning services; provides assistance and guidance when members have questions or problems. Looks for opportunities to explain and offer appropriate credit union services, providing referrals and meeting branch goals.
   
   + Assists with opening and closing procedures.
   
   + Schedules, trains, and monitors the work of other tellers, provides input on performance reviews, coordinates teller activities.
   
   Ideal candidates will have at least 3-5 years of Teller experience or similar experience in a retail setting. The Lead Teller must be available to work hours Monday- Thursday between 7:30-5:30 PM, and Friday's 7:30-6:00 PM and will be required to work Saturday mornings on a rotating basis from 9:00 AM until 12:00 PM.
   
   DuTrac is proud to be an Equal Opportunity Employer.
   
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   Copy this example

   

5. Post your job

   There are a few common ways to find lead tellers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your lead teller job on Zippia to find and recruit lead teller candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit lead tellers, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new lead teller

   Once you have selected a candidate for the lead teller position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new lead teller. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a lead teller?