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Lead teller vs head teller

The differences between lead tellers and head tellers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a head teller has an average salary of $46,820, which is higher than the $42,554 average annual salary of a lead teller.

The top three skills for a lead teller include customer service, financial transactions and cash handling. The most important skills for a head teller are customer service, HR, and process improvement.

Lead teller vs head teller overview

Lead TellerHead Teller
Yearly salary$42,554$46,820
Hourly rate$20.46$22.51
Growth rate-12%-12%
Number of jobs10,01517,164
Job satisfaction--
Most common degreeBachelor's Degree, 44%Bachelor's Degree, 38%
Average age3939
Years of experience--

What does a lead teller do?

A lead teller is an exceptional bank teller who performs various tasks in the bank. Lead tellers handle and supervise the team of tellers in the organization. They oversee the other tellers and see to it that jobs are correctly executed. Their duties include cash drawer maintenance, new teller training, and information communicator to bank officials. Also, they are the ones who interact with customers and resolve any bank-related problems that may arise.

What does a head teller do?

A head teller is an individual who supervises a team of bank tellers that process a variety of financial transactions, such as check cashing and loan payments. Head tellers manage bank tellers so that enough cash is available in their cash drawers. They provide access to the bank's vault and audit it regularly with a second employee's help. They also train new tellers in bank practice and procedure so that these tellers can handle customers' queries and concerns professionally.

Lead teller vs head teller salary

Lead tellers and head tellers have different pay scales, as shown below.

Lead TellerHead Teller
Average salary$42,554$46,820
Salary rangeBetween $22,000 And $78,000Between $23,000 And $93,000
Highest paying CityManchester, NJ-
Highest paying stateNew Jersey-
Best paying companyWestern Union-
Best paying industryFinance-

Differences between lead teller and head teller education

There are a few differences between a lead teller and a head teller in terms of educational background:

Lead TellerHead Teller
Most common degreeBachelor's Degree, 44%Bachelor's Degree, 38%
Most common majorBusinessBusiness
Most common college--

Lead teller vs head teller demographics

Here are the differences between lead tellers' and head tellers' demographics:

Lead TellerHead Teller
Average age3939
Gender ratioMale, 24.1% Female, 75.9%Male, 16.9% Female, 83.1%
Race ratioBlack or African American, 8.5% Unknown, 3.3% Hispanic or Latino, 23.8% Asian, 6.8% White, 57.0% American Indian and Alaska Native, 0.6%Black or African American, 10.6% Unknown, 3.5% Hispanic or Latino, 18.0% Asian, 7.6% White, 59.7% American Indian and Alaska Native, 0.6%
LGBT Percentage7%7%

Differences between lead teller and head teller duties and responsibilities

Lead teller example responsibilities.

  • Achieve quarterly sale goals through upselling and referrals to financial specialist.
  • Assist tellers with completion of CRT and BSA forms.
  • Prepare and review currency transaction, secrecy act, and monetary instrument reports.
  • Ensure tellers are aware of BSA requirements and the branch are compliant in transactions.
  • Separate currency, coins and check deposits receive from banks, ATM, and commercial customers providing accurate count by denomination.
  • Perform customer transactions, balance vault and ATM, assemble mailers, update mailing lists, order supplies for branch etc.
  • Show more

Head teller example responsibilities.

  • Conduct area quarterly and monthly audits of cash drawers, dual vaults, currency dispensers, ATM and all branch logs.
  • Pack and process currency for financial institutions and ATM requisitions.
  • Identify suitable opportunities to cross-sell products or services offer to customers.
  • Provide customers with superior service while performing transactions and maximizing cross-sell opportunities.
  • Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.
  • Identify customer needs and opportunities for upselling and convert service opportunities into sales and met/exceed sales goals.

Lead teller vs head teller skills

Common lead teller skills
  • Customer Service, 15%
  • Financial Transactions, 8%
  • Cash Handling, 8%
  • Customer Interaction, 7%
  • Product Knowledge, 7%
  • Security Procedures, 5%
Common head teller skills
  • Customer Service, 9%
  • HR, 8%
  • Process Improvement, 7%
  • Conflict Resolution, 7%
  • Operational Standards, 6%
  • Professional Development, 5%

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