Head of Customer Experience
About The Role
As Head of CX, you'll own the full customer journey, from first contact through lifelong retention, ensuring every touchpoint reflects our promise of care and trust. You'll be a voice of the customer in company strategy, championing data-driven improvements that increase satisfaction, loyalty, and profitability.
We're looking for a strategic, empathetic, and systems-minded leader to own the full Customer Experience function. You'll lead and mentor a team of 20+ CX professionals, while also partnering across Product, Operations, and Marketing to reduce friction, improve satisfaction, and design moments of delight. You're someone who can zoom out to architect a strategy, and zoom in to rewrite a macro or handle a tough customer call when needed.
Responsibilities
Leadership & Strategy
Lead and inspire the CX team to deliver best-in-class service and results.
Set department goals, forecasts, and KPIs aligned with company objectives.
Prioritize initiatives that have the greatest impact on customer satisfaction and operational efficiency.
Mentor and foster camaraderie, professionalism, and accountability.
Communicate customer insights and opportunities to cross-functional stakeholders in a timely, actionable way.
Stay current on CX trends and best practices to inform ongoing strategy and innovation.
Operational Excellence
Ensure the team is appropriately staffed, trained, and scheduled to meet quality benchmarks.
Measure and report performance across key metrics, including hold time, first reply time, customer effort score, CSAT, inbound/solved ratio, negative reviews, and cost per ticket solved.
Build and maintain clear, repeatable systems and resources that enable efficient work:
Up-to-date training materials and knowledge bases
Effective macros, scripts, and talking points
Simple, well-documented SOPs
Context sharing from other departments to improve coordination
Customer Advocacy & Insights
Act as the voice of the customer across the organization, identifying trends, pain points, and opportunities for improvement.
Drive continuous improvement of customer and employee experiences through data-driven analysis and collaboration.
Serve as the final escalation point for complex or sensitive customer issues, resolving with empathy and professionalism.
Engage directly with customers across channels when needed to model excellence and stay close to the experience.
Innovation & Automation
Design and implement solutions that reduce inbound volume by addressing root causes and improving processes.
Leverage automation, AI, and improved workflows to streamline response time and enhance quality.
Continuously optimize self-service tools, help center content, chat prompts, macros, and training materials to empower both customers and agents.
What Success Looks Like
High team member morale
CSAT consistently above 90%
One Touch Tickets increased by 25%
Average call wait time below 2m
About You
You're a builder and mentor who loves creating clarity in complexity. You know how to blend empathy and analytics to inspire both customers and teams. You're comfortable in fast-moving environments and can turn feedback into scalable systems.
Bachelor's degree required
5+ years of experience leading a Customer Experience team
Strategic thinker, able to solve problems quickly and efficiently
Professional, positive, sincere, adaptable, and a quick study
Natural leader with the proven ability to lead a team to achieve a shared goal
Exceptional written and verbal communication skills, knack for building rapport with people quickly and easily
Able to prioritize multiple tasks without letting a single detail slip through the cracks
Understanding of key performance metrics for employees and department
Extra Credit
Experience designing or re-architecting CX operations for scale
Proven track record leading hybrid teams (in-house + outsourced)
Hands-on familiarity with CX automation tools, AI chat, or CRM optimization
Success collaborating with Product and Engineering to close feedback loops
Proficient in Gorgias, Talkdesk, Shopify
Work Environment
We take great pride in our hometown of Chattanooga and our multiple facilities here: our downtown office and our new digitization plant, where thousands of family memories are carefully handled and converted every day. This role is based in the recently remodeled CX floor inside the plant.
Why Join Us
We are at an exciting inflection point, transforming from a one-time digitization service into a lifelong platform for preserving and sharing family stories. As our Head of CX, you'll shape how millions of families experience that transformation.
$76k-121k yearly est. 3d ago
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Group Leader - Geostructures
Bunnell-Lammons Engineering 3.8
Leader job in Chattanooga, TN
Geostructures - Group Lead
Reports to: Department Manager
Status: Full- Time, Exempt
Overview of Bunnell-Lammons Engineering, Inc.
At Bunnell-Lammons Engineering (BLE), our core principles shape everything we do. We put people first, prioritizing our clients, employees, and community in every decision. We believe trust is earned through honesty, dependability, and delivering on our promises. Clear, timely communication keeps our clients and partners informed, while a commitment to excellence drives us to produce work that consistently sets the standard in our industry. Most importantly, we honor every commitment we make and believe that no challenge is too complex when the right people work together. These values define who we are, how we operate, and the kind of team we continue to build.
Notice to applicants:
Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependent) education, professional registration, employment, references and global watchlist screening.
To be a considered applicant:
Applicants must be authorized to work in the United States without sponsorship and able to interview on site where the position is located.
Position Overview
BLE's Geostructures team is growing quickly, creating a unique opportunity for a motivated leader to help chart its future. The Geostructures Group Leader serves as a key driver of project excellence, staff development, operational performance, and strategic growth across the service line. This position integrates leadership, project management, financial management, business development, and advanced technical expertise. It is well suited for a versatile professional who communicates effectively, brings deep technical experience, and demonstrates the sound judgment needed to lead teams, manage risk, and represent BLE with professionalism and confidence.
Minimum Requirements
Education: Bachelor's degree in Civil Engineering; Master's degree with a geotechnical/structural emphasis preferred
Licensure: PE required
Experience: 8 to 15+ years in engineering practice with increasing responsibility in project delivery and client management
Certifications: OSHA 10-hour or 30-hour (or ability to obtain); business development or project management training preferred
Other: Participation in BLE's Senior Professional program is required to serve as final reviewer on deliverables, sign contracts, and manage risk on behalf of the firm
Team Leadership and Development
Mentor junior and mid-level staff on project delivery, project management, client service, and execution.
Execute future-leader training initiatives to develop staff leadership core competencies.
Help direct the growth of the geostructural service line by identifying strategic opportunities and supporting the team's technical and geographic expansion.
Client Relationship Management
Act as primary point of contact for key clients and active pursuits.
Maintain strong client relationships and ensure alignment on project goals, scope, and expectations.
Lead meetings and prepare client-focused deliverables, proposals, and clarifications.
Quality Control and Assurance
Serve as final reviewer for calculations, drawings, and reports where authorized.
Ensure conformance with BLE standards and mitigate risk through internal QA/QC.
Lead QA/QC efforts across project teams and provide oversight on critical deliverables.
Project Planning and Scheduling
Define project scopes, budgets, and schedules with input from technical staff.
Track progress toward key milestones and adjust resources as needed.
Ensure alignment between team workloads, deadlines, and client priorities.
Risk Management and Compliance
Manage contractual and technical risk on behalf of BLE, including errors and omissions.
Ensure compliance with codes, standards, contracts, and safety expectations.
Support field efforts to validate design assumptions and confirm conformance with the design intent.
Cross-Functional Collaboration
Coordinate with BLE's geotechnical, CMT, and environmental teams to deliver integrated services.
Facilitate translation of recommendations into coordinated design packages.
Support early-phase collaboration and team alignment across disciplines.
Contracts and Vendor Management
Oversee submittals and shop drawings from specialty contractors and vendors.
Coordinate technical clarifications and change documentation between BLE and external teams.
Evaluate qualifications of systems, suppliers, and specialty vendors on complex projects.
Business Development
Lead proposal efforts, develop scopes and budgets, and support pursuit strategy.
Maintain awareness of client needs and identify opportunities for follow-up work.
Represent BLE at client meetings, industry events, and professional organizations.
Performance Analytics
Track department and project level financials, performance metrics, and backlog forecasts.
Support optimization of workflows, tools, and delivery processes.
Core Competencies
Strong leadership and communication skills with the ability to manage client relationships and internal teams.
Deep understanding of geostructural systems, construction practices, and project delivery.
Proven ability to serve as final reviewer, sign contracts, and manage project risk on behalf of the firm.
Highly organized, responsive, and proactive in balancing quality, schedule, and budget.
Committed to advancing BLE's reputation through high-value project execution and client service.
Strong client focus with a proven ability to build lasting relationships, understand client needs, and deliver responsive, high-value solutions."
Proactive in identifying new opportunities and supporting business development through technical credibility, initiative, and thoughtful engagement.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
Why Join Us?
Industry-leading reputation with a diverse and growing project portfolio.
Collaborative, supportive work environment where your leadership makes a visible impact.
Opportunities for professional growth and advancement within a dynamic, expanding organization.
Comprehensive benefits package, including medical, dental, vision, 401(k) with company match, and more.
Benefits
Medical/Vision/Dental
401(K) with partial company matching.
Life Insurance
Short/long term disability
Paid vacation
Paid sick leave.
Eight (8) paid holidays.
Educational Reimbursement (conditions apply)
Employee Stock Ownership (conditions apply)
Vehicle allowance
$60k-121k yearly est. 11d ago
Transmission Line Group Lead
Mesa Associates, Inc. 4.7
Leader job in Chattanooga, TN
Job Description
PDTD General / Power Delivery Transmission & Distribution
Disclaimer: Be cautious and only respond to emails from our “mesainc.com” domain. We will never ask for sensitive information, such as bank account details, SSN, etc., via email. If you receive any communication asking for such information, it is not from Mesa. For any concerns, or to verify the authenticity of a message, please contact us through our official channels.
We've got the power to energize your career and spark YOUR work/life balance through professional development and exceptional benefits. Don't delay, plug in today for an inclusive and meaningful career. Mesa Associates, Inc. is a woman/minority-owned full service engineering, procurement, & construction management firm covering power, defense, aerospace, industrial, commercial and municipal entities. We specialize in power generation and delivery services including electrical high-voltage, substations, switchyard, transmission line, & distribution design. We have been in the top 10 of EC&M's Top 40 Electrical Design Firms since 2012. With over 1,000 associates, we are big enough to perform, but small enough to care!
Mesa is seeking a skilled and motivated Transmission Line Group Lead to manage and guide one of our Transmission Line teams. This role involves overseeing a diverse and expanding team, ensuring technical excellence, and fostering strong relationships with key stakeholders. The successful candidate will have the ability to complete the following responsibilities:
Team Leadership: Lead, mentor, and support the Transmission Line team, ensuring high performance and professional development.
Technical Oversight: Identify, analyze, and resolve technical issues related to transmission line projects.
Collaboration: Develop and maintain strong working relationships with Senior Management, Department Managers, Group Leads, and other team members.
Communication: Effectively communicate project status, technical issues, and team needs through both verbal and written formats.
Safety Compliance: Promote and enforce Mesa's safety requirements, ensuring all team activities comply with safety standards.
Technical Proficiency: Utilize software tools such as AutoCAD, Microsoft Office Suite, and other specialized technical applications relevant to the Transmission Line group.
Knowledge, Skills, and Abilities:
Ability to identify, analyze, and solve the more difficult technical problems related to the specialty area.
Aptitude for computing and design.
Good verbal and written communication skills.
Good interpersonal skills to build relationships and work effectively in a team environment.
Willingness to accept responsibility for the technical adequacy of all output.
Ability to perform supervisory responsibilities over others.
Working knowledge of computers and software such as AutoCAD, Microsoft Office Suite, and software used for specific technical applications such as PLS-CADD, PLS-CADD Pole/Tower within the department.
Willingness to develop, promote, and comply with Mesa safety requirements.
Education/Experience/Certifications:
A four-year technical degree in engineering and a minimum of 4-6 years of progressively responsible experience in Transmission Line Design.
Professional registration is desirable for this position.
Notice to External Search Firms: Mesa Associates, Inc. and its subsidiaries do not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Mesa Associates, Inc. Talent Acquisition engages with approved search firms directly for specific hiring needs.
$93k-145k yearly est. 3d ago
Operational Excellence Leader - Jerome Ave
Astec Industries 4.6
Leader job in Chattanooga, TN
Job Description
BUILT TO CONNECT
Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world.
ABOUT THE POSITION
The Operational Excellence Leader at our manufacturing site in Chattanooga, Tennessee, plays a critical role in driving Astec Industries' Lean Systems throughout the organization. This leader is responsible for advancing strategy deployment, implementing lean methodologies, and aligning plant-level initiatives with corporate strategic goals. The role also serves as a liaison between the General Manager and the Astec corporate team to ensure cohesion in strategy and execution.
KEY ACTIVITIES & RESPONSIBILITIES
· Lead the deployment of the Hoshin Kanri strategy framework at the plant and Asphalt business unit level to ensure alignment with corporate goals and initiatives.
· Plan and facilitate cross-functional Kaizen events that drive measurable improvements across manufacturing, sales, and support functions.
· Implement core Lean Systems and tools such as 5S, standard work, visual management, value stream mapping, TPM, and continuous flow to eliminate waste and improve efficiency.
· Champion and oversee the deployment of Total Productive Maintenance (TPM), including the implementation of pillars like autonomous maintenance, planned maintenance, quality maintenance, and early equipment management.
· Design and deliver structured Lean and TPM training programs that teach tools, principles, and cultural behaviors across all organizational levels, ensuring understanding and practical application.
· Drive continuous improvement initiatives across both shop floor and office operations, supporting functional leaders in achieving performance targets.
· Coach and mentor employees and leaders in structured problem-solving methods such as A3 thinking to build capability and foster ownership.
· Act as a hands-on liaison between the site and corporate teams, ensuring strategic alignment and effective communication across all improvement initiatives.
· Support capital investment planning by conducting ROI analysis and evaluating the operational impact of proposed projects.
· Develop and maintain True North Boards and PQVC (People, Quality, Velocity, Cost) dashboards to ensure performance visibility and alignment with business objectives.
· Integrate Lean thinking into onboarding and leadership development programs to reinforce a culture of continuous improvement from day one.
· Build internal problem-solving capability by coaching teams to sustain gains and independently lead improvement efforts.
· Facilitate cross-functional alignment sessions to identify priorities, remove barriers, and foster collaboration across departments.
· Collaborate with corporate leadership to align operational improvements with business growth strategies, including capacity expansion and new product introductions.
TO BE SUCCESSFUL IN THIS ROLE, YOUR EXPERIENCE AND COMPETENCIES ARE:
· Extensive experience in Lean Manufacturing and Continuous Improvement, with a demonstrated ability to implement and sustain long-term improvements across various business functions.
· A proven track record of leading and facilitating Kaizen events that deliver measurable results in manufacturing, engineering, sales, service, and administrative processes.
· Strategic thinking and business acumen to align day-to-day actions with long-term organizational goals and growth plans.
· Exceptional coaching, teaching, and influencing skills, with the ability to engage, educate, and empower employees at all levels-from shop floor operators to executive leadership.
· Hands-on knowledge of Total Productive Maintenance (TPM) and its key pillars, as well as experience applying PQVC metrics, True North Boards, A3 problem-solving, and X-Matrix frameworks.
· Strong communication and interpersonal skills, capable of building trust and alignment across cross-functional and cross-cultural teams.
· Analytical and data-driven decision-making abilities, with proficiency in performance measurement and root cause analysis.
· Self-motivation and initiative, with the ability to work independently while collaborating with teams across functions and levels.
· A continuous improvement mindset, consistently seeking ways to improve processes, culture, and results while modeling Astec Industries, Inc.'s core values.
SUPERVISOR AND LEADERSHIP EXPECTATIONS
· Report to the General Manager, Jerome Facility, with a functional relationship to the Director of Operational Excellence.
· Act as a trusted partner and strategic advisor on lean transformation efforts.
· Lead by example on the shop floor and in office settings.
· Deliver periodic updates to corporate leadership regarding initiative progress, risks, and opportunities.
Our Culture and Values
Employees that become part of Astec Industries, Inc. embody the values below throughout their work.
· Continuous devotion to meeting the needs of our customers
· Honesty and integrity in all aspects of business
· Respect for all individuals
· Preserving entrepreneurial spirit and innovation
· Safety, quality and productivity as means to ensure success
WORK ENVIRONMENT
Manufacturing Environment
Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock. The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures. The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER
As an Equal Opportunity Employer, Astec Industries, Inc. does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order.
$38k-74k yearly est. 28d ago
Operations Supervisor
Medspeed 4.2
Leader job in Chattanooga, TN
Monday-Friday 7:00 AM - 3:00 PM Join MedSpeed and help deliver health! We're a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you're passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we've never lost the entrepreneurial spirit and close-knit culture that defined us from day one.
Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren't just words; they shape how we support each other, grow together, and deliver real impact. Our Operations Supervisor role is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives. How you Will Contribute:
•Overall leadership of Logistics Service Representatives, including recruitment, onboarding, training, performance management and development
•Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching
•Perform Logistics Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities
•Ensure accuracy and ongoing system maintenance of route, client and variable stop data
•Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file
•Assist operations team with projects to improve operational efficiency and service quality
•All other job-related duties as assigned
•Work to promote MedSpeed team culture Skills for Success:
•Bachelor's degree preferred in Business, Operations, Supply Chain Management or related field
•1-3 years of progressive business experience preferred
•Successful experience applying quality management principles
•Strong project management skills
•Excellent written and oral communication, strong interpersonal skills•Strong customer relation skills, demonstrated ability to interact with key decision makers
•Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
•Collaborative work style, able to work well within and across departments
•Result & action oriented with a sense of urgency
•Rational thinker with the ability to excel in stressful situations
•Demonstrated leadership ability
•Strong computer skills, Microsoft Office Suite proficiency
Our Commitment to You:
MedSpeed knows that doing meaningful work starts with being part of a company that values your well-being. That's why, in addition to a collaborative and purpose-driven culture, we offer benefits that support your life both at work and beyond it. This includes medical, dental, and vision coverage; flexible spending accounts; paid time off to recharge; and a 401(k) to help you plan for the future.
Please beware of fake job offers. MedSpeed only contacts candidates through official channels and never requests personal information outside of our secure application process. All position openings are at ****************
As part of our hiring process, final candidates will be subject to a background check, in compliance with applicable laws.
MedSpeed is an Equal Opportunity Employer #INDSP
$49k-84k yearly est. Auto-Apply 55d ago
Occupational Health Lead
Opella
Leader job in Chattanooga, TN
Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.
Our mission is to bring health in people's hands by making self-care as simple as it should be. For half a billion consumers worldwide - and counting.
At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.
As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at ***************
About the job:
The Occupational Health (OH) Lead will provide critical support to the Manufacturing and Supply (M&S) operations across the Opella Chattanooga sites. He/she will be responsible for delivering and overseeing proactive occupational health programs in order to achieve a healthy and safe work environment. Additionally, as a member of the HSE Team he/she will provide guidance and leadership support on all HSE initiatives for ensuring a top performing HSE culture.
Main Responsibilities:
Responsible for the management, function, and delivery of all occupational health programs across all Opella Chattanooga M&S sites
Serve as medical Subject Matter Expert (SME) in Occupational/employee health matters to all stakeholders
Evaluate and manage all work-related injuries and illnesses as appropriate in coordination with HSE and M&S Leadership to ensure an efficient return to work
Manage the relationship with Opella's workers compensation insurance carrier to ensure timely reporting, closure of cases, and document management
Maintain the site's OSHA log with routine updates and review with the HSE Team
Manage the relationship with external clinic partner for all preventive and injury care services
Collaborate with HSE on industrial hygiene data, medical surveillance, risk assessments, incident investigations, and proactive exercise programs
Provide medical guidance to the Medical Emergency Response Team (MERT)
Conduct frequent site visits to evaluate work activities and environment for potential occupational health risks
Partner with M&S Leadership across the sites on a routine basis to establish an occupational health leadership presence
Partner with HSE, People and Culture (P&C), Legal, and M&S Leadership for ADA accommodations, short or long-term disability return-to-work, FMLA matters, and the fit-for-duty program
Partner with P&C on the site employee wellness program to include annual flu-shot clinics and routine wellbeing communications
As a member of the HSE Team, contribute to the development, implementation, and sustainability of the organizational strategy
About You:
BS or BA in Nursing, Exercise Science, Occupational Health, Industrial Hygiene or related field.
At least Five (5) years of experience in occupational health, workers compensation administration, athletic training, and/or health and safety.
Current CPR/AED certification
Excellent written and verbal communication skills
Must have proven record for identifying, defining, and problem solving
Must have experience working cross functionally within a corporate environment
Must have experience in applying OSHA injury and illness standards, workers compensation insurance reporting, and external vendor management
Working knowledge of risk management and other OSHA standards
Working knowledge of behavior based safety programs
Proficient with Microsoft Office programs
Why us?
At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.
We Are Challengers.
We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:
All In Together: We keep each other honest and have each other's backs.
Courageous: We break boundaries and take thoughtful risks with creativity.
Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.
Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.
Join us on our mission. Health. In your hands.
*************************
North America Applicants Only
The salary range for this position is:
64,125.00 - 91,875.00 USD Annual
All compensation will be determined commensurate with demonstrated experience. Employees may be
eligible to participate in Company employee benefit programs. Additional benefits information can be
found through the LINK.
#GD-SA
#LI-SA
#LI-HYBRID
$46k-98k yearly est. Auto-Apply 52d ago
Experience Leader
Brown Haven Homes
Leader job in Chattanooga, TN
Job Description
At Brown Haven, we are dedicated to constructing high-quality custom homes that exceed expectations. We understand that our team of professionals is our most valued asset, which is why we have brought together a group of talented individuals who embody teamwork, positivity, and a dedication to excellence. Our vision is to build 1,000+ homes per year by becoming the finest custom home builder in the U.S.A.
Experience Leader - Brown Haven Homes
About the Job
At Brown Haven, we take pride in being recognized as one of the highest-rated quality home builders in the United States by the National Housing Quality Association. We believe our greatest strength is our people - and that how our customers
feel
throughout their journey defines our success. That's why we're introducing a new, transformative leadership role designed to elevate the experience of every client, teammate, and community we serve. Our vision is bold: to build 1,000+ homes per year and to be known as the premier custom home builder in America. To achieve it, we're investing in leadership that transcends operations and sales - leadership that inspires loyalty, builds relationships, and creates
Raving Fans
.
Experience Leader - Be the Heartbeat of the local Brown Haven Experience
Location: Chattanooga, TN | Type: Full-Time | Salary Range: $70,000 - $90,000
Heart for Hospitality? You'll Thrive at Brown Haven Homes.
At Brown Haven Homes, we believe building a home should feel as good as living in one. We're on a mission to make every interaction, from the first hello to the final handshake, unforgettable.
As the local Experience Leader, you'll own the in-studio experience, lead community moments, bring positive energy into the office, and elevate the Brown Haven brand through unforgettable interactions. This isn't an entry-level role - it requires someone polished, poised, and passionate about hospitality, community engagement, and elevating every client touch point.
Mindset of an Experience Leader:
You Care More. You anticipate needs and create thoughtful touch points that make people feel valued.
You're Polished & Professional. You represent Brown Haven with warmth, confidence, and credibility.
You're a Natural Host. You love greeting people, building relationships, and making their day better.
Positive Energy Only. You bring the spark that keeps the whole office aligned and energized.
You're Detail-Oriented. Excellence shows up in the small gestures - you get that.
You Act NOW. When challenges arise, you move fast and own the outcome.
You're Detail-Oriented. You know excellence lives in the small touches that make a big impression.
Playbook for Success:
Create Raving Fans. Personally engage at key moments - welcomes, design kickoffs, walkthroughs, and closings - ensuring every client feels valued and supported.
Deliver Excellence. Anticipate client needs, resolve issues with empathy and urgency, and uphold brand standards across all touch points.
Be the Face of Brown Haven. Represent our brand at community events, realtor gatherings, and local initiatives - sharing our story with authenticity and pride.
Build Relationships that Last. Develop meaningful referral and community partnerships that strengthen market presence and generate goodwill.
Champion Our Culture. Celebrate wins, encourage collaboration, and help set a high standard of hospitality in your local office.
Local Marketing & Brand Presence. Develop social media content and engagement specific to your office.
Why Brown Haven Homes?
Big Vision, Big Heart. Make a meaningful impact on families during one of the most exciting journeys of their lives.
Culture of Champions. We innovate, hustle, and celebrate every win together. Be a core part of shaping the culture and first impressions of your local office.
Growth Potential. This is the first role of its kind at Brown Haven - and the start of something big.
Our Core Values:
We Care More
Positive Energy Only
We Are Gritty
Create Raving Fans
Do It Now
Simple & Scalable
Results Not Excuses
Obsess Over Winning
Comprehensive Benefits Package
Unlimited Paid Time Off. Leadership comes with flexibility - recharge when needed, deliver excellence always.
Best-in-class Medical, Dental & Vision coverage for you and your family.
Life & Short-Term Disability Insurance.
401(k) with Company Match.
Bi-Annual Profit Share Program.
Your Competitive Edge:
Required Background in Client Experience, Hospitality, or related field. 3+ years in hospitality, customer experience, or community engagement. You know how to curate memorable moments, represent a premium brand with polish, and create Raving Fans through every interaction.
Willingness to Learn. You adapt fast and pick up new systems easily.
Culture Champion. You inspire others through positivity and recognition, not authority.
Storyteller. You communicate with authenticity, purpose, and pride in our brand.
Organized & Reliable. You follow through, track metrics, and thrive in fast-paced environments. You have experience managing multiple client touch points.
Community Focused. You love representing your company - and making a difference locally.
Ready to Help Build the Future of the Brown Haven Experience?
As an Experience Leader, you'll set the tone the moment someone walks through the door, create memorable moments throughout their journey, and help build customers for life right in your community. If you're ready to take ownership of the in-studio experience, community engagement, and the touch points that make families feel genuinely cared for, we want to meet you.
📌 REQUIRED ADDITIONAL STEP: Please email our Senior Recruiter, Camden Mayer, at **************************. Subject Line: "Elevating the Chattanooga Design Studio Experience". Include your response to this question: As Experience Leader for the Chattanooga Design Studio, what local event or community touchpoint would you host in your first 30 days to create energy, visibility, and new relationships? No long write-up needed, a short paragraph or bullet list is perfect.
At Brown Haven Homes, we impact lives by building great homes with and for amazing people.
Salary Range:$70,000-$90,000 USD
Character Traits:
Buy into the BH culture of values, why, & vision are foundational to success. Traits that succeed at BH include a "Do it Now" attitude, an attraction to meaningful work & relationships through radical truth & radical transparency, a strong work ethic, positive thinking, integrity, and Intelligence.
BH Cores Values:
We Care More
Positive Energy Only
We Are Gritty
Create Raving Fans
Do It Now
Simple & Scalable
Results Not Excuses
Obsess Over Winning
BH Why: Impact lives by building great homes with and FOR amazing people.
$70k-90k yearly Easy Apply 29d ago
Engineering Site Lead at Watts Bar Nuclear Plant
Enercon Services 4.5
Leader job in Spring City, TN
Join our Nuclear Services Group as an Engineering Site Lead for our client site in Spring City, TN. In this role, you'll lead pre-job safety briefs, identify new business opportunities, and serve as the key liaison in weekly client interface meetings, providing on-site support to drive project success. This is for Watts Bar Nuclear Plant. If you're passionate about engineering excellence and thrive in a collaborative environment, this is the perfect opportunity for you!
Responsibilities
Imagine a day where you're at the heart of project execution, ensuring design changes are seamlessly integrated and project schedules stay on track. From leading client meetings to uncovering new business opportunities, you balance technical precision with strategic insight to deliver top-tier results while fostering strong relationships and ensuring safety and success on every project.
Design and Engineering: Prepare and/or review design change packages and other engineering deliverables, coordinate attendance at design review meetings, and coordinate site deliverable reviews and approvals
Project Management: Track project schedules and resource loading, lead weekly client interface/project status meetings, and provide other on-site support as needed
Safety and Compliance: Perform pre-job safety briefs and assist with walk-downs and data gathering
Business Development: Develop and identify new business opportunities
Qualifications
Bachelor's Degree in Civil or Electrical or Mechanical or Nuclear Engineering (related engineering degrees will be considered)
Minimum 5 years of engineering experience, preferably in nuclear power or heavy industry
Strong communication skills
Project Management experience beneficial
Design Engineering or field experience beneficial
Ability to gain and maintain unescorted access at nuclear sites
#LI-SH7
Additional Information
About ENERCON:
At Enercon Services, Inc. (ENERCON), we're driven by our people-and we're proud to offer rewarding careers in a culture of excellence. We provide a comprehensive benefits package and professional development opportunities that support your long-term growth.
What We Offer:
Enjoy full benefits for you and your dependents starting day one, no waiting period
Flexible work arrangements, including hybrid and alternative schedules
401(k) with employer matching
Tuition reimbursement
Professional Engineer (PE) license support and incentives
Want to see the full picture? Click HERE to see our Comprehensive Benefits
Salary Range Information:
If a salary range is listed, it reflects the typical range for this full-time position based on the role, level, and location. Individual compensation within the range will be determined by factors such as work location, relevant experience, job-related skills, and education or training.
Eligibility to Work:
Candidates must be legally eligible to work in the US without requiring current or future sponsorship.
Ability to pass a pre-employment and random drug and alcohol screenings, ENERCON and client specific background checks, and annual motor vehicle record (MVR) according to company and client policies.
Equal Opportunity Employer:
ENERCON does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Connect with Us: *************** | LinkedIn
If you are currently working in STG, please click on Emloyee Login to apply to our internal positions Apply now 7/15/25 East Ridge, Tennessee, 37412, Bar Lead - East Ridge, TN Working for one of our world-class brands means being part of a great working environment and collaborating with people from all corners of the world on a product you are proud of.
Summary:
We are searching for a committed, energetic Bar Lead who would enjoy work in an exciting, fast-paced environment. The Bar Lead will directly work with the bar staff to ensure that patrons are receiving excellent drinks, food, and the CI customer experience. You will also manage and oversee bartender pouring levels and proper mixing/serving of drinks, customer service, and speed of service. Listen to customer and employee feedback to help execute promotional events and service levels. Understand and communicate business objectives to the bar staff, to help increase profits and maximize customer experience satisfaction. You should also be able to work with diverse personalities and diffuse tense situations.
What can you expect in as a Bar Lead with Cigars International?
Accurately ordering, receiving and counting inventory from vendors.
Creating a culture of accountability for staff including but not limited to all quality, safety, and customer service procedures
Maintaining all necessary save serve certifications and ensuring staff comply with all local and state regulations.
Adhere to the company' cleanliness and organizational standards
Coaching and training team members to ensure company performance and customer service standard are met.
Creating a fun and safe atmosphere for patrons and staff.
Performing daily cash handling duties
Bartending as needed
All other duties as assigned
Your areas of knowledge and expertise (that matter the most for this role):
High school diploma or GED
1 year of bar/restaurant supervisor experience in a high volume bar setting
Strong interpersonal communication skills
Thrives in a fast paced environment
Ability to walk, stand, and occasionally carry heavy items in a fast-paced, stressful environment.
Willingness to work during peak hours including nights, weekends and holidays
We value our employees and in addition to our competitive salaries, we offer a competitive benefit package to our talented team members including:
Comprehensive Health Care, Vision & Dental Plan
Flexible Spending Account
Disability Plans
Basic & Supplemental Life Insurance
Additional Supplemental Benefits
Paid Vacation, Paid Time Off (PTO) days, Holidays
401(k) Retirement Saving Plan including a generous Company match
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit *****************
* Please be informed that this Direct Search is conducted exclusively by the Scandinavian Tobacco Group. We do not accept applications from agencies, and we will not provide compensation for unsolicited CVs.
If you are currently working in STG, please click on Emloyee Login to apply to our internal positions
Apply now
$45k-96k yearly est. 38d ago
Camp Host Lead at Skull Island
Tennessee Valley Hospitality 3.0
Leader job in Harrison, TN
Title: Camp Host Lead Reports To: Operations Manager Tennessee Valley Hospitality LLC, dba Skull Island- If you're seeking an opportunity to assist visitors in a unique and captivating setting, surrounded by lush landscapes and water-based activities like kayaking, fishing, and boating, we have the role for you. Working at Skull Island offers a rewarding experience for outdoor enthusiasts, providing the chance to contribute to a memorable experience while preserving the beauty of this distinctive island destination. Join us for the 2025 season. Summary: The Camp Host Lead is assigned to a selected recreation area (or cluster of smaller areas) within a larger recreation complex. This may include a large campground or day use area, or a cluster of campgrounds and use areas. The Lead Host reports directly to an Operations Manager, and is responsible for the personnel (including training, and scheduling), regular operations, financial accountability, facility maintenance, equipment use and care, tool use, care, and storage, within the assigned campground.
RESPONSIBILITIES:
Oversees the general operations within a permitted area; corrects any operational deficiencies in order to comply with Permit, Operating Plan and Company operating standards.
Supervises and trains hosts and maintenance personnel according to established procedures and develops effective working relationships with same.
Assists in conducting training workshops, including new hire orientation at the beginning of each season and ongoing safety tailgate meetings.
Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public.
Handles visitor complaints and rules violations in a courteous and professional manner and seeks to resolve such situations quickly and effectively.
Troubleshoots and responds to situations as they occur within permitted areas.
Makes suggestions and recommendations to improve or streamline operations.
Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties.
Assists/participates in all phases of fee collection, facility and grounds maintenance tasks, and water and utility system testing as needed.
Secures, processes and maintains all records pertaining to deposits and revenues, and submits reports as directed.
Reports problems and any unsafe or hazardous conditions as they are discovered, and enforces rules according to Company customer service standards.
REQUIREMENTS:
Strong customer service skills; enjoys working in an environment of extensive public contact.
Strong verbal and written communication skills.
Flexible, adaptable and resilient.
Prior personnel management experience a plus; open to feedback and possess a desire for continuous learning.
Possesses common sense and good judgement; able to make decisions within the boundaries of this position.
Basic manual labor abilities, including an ability and willingness to clean and sanitize facilities with a variety of cleaning agents and chemicals.
Ability and willingness to move about the facility for extended periods of time and occasionally lift 20+lbs.
Excellent verbal and written communications skills.
Solid administrative abilities and computer skills, including recordkeeping and money handling.
Must be able to work with minimal supervision, and be able to learn quickly and follow instructions accurately.
Willing to work a flexible work schedule, including regular evenings, weekends and holidays.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
$23k-31k yearly est. 60d+ ago
Egg Room Lead
Aviagen 4.7
Leader job in Pikeville, TN
We are seeking applicants for an immediate opening of the position of Egg Room Lead. This position will be responsible for grading services which will assure consumers safe, wholesome, quality eggs, egg products, and poultry. In addition, Regulatory Services enforces grading standards and regulations thereby assuring uniformity and compliance throughout the egg and poultry industry.
Job Description:
Perform inspections of egg
Perform a physical examination of the products and application of appropriate grade designation
Surveillance of plant operations to ensure compliance
Resolves issues of non-compliance with sanitation and quality control
Analyzes, summarizes and reviews data; reports findings, interprets results and make recommendations
Maintains detailed inspection or investigation records, prepares reports, and attends to other related administrative requirements
Conducts on-site reviews and confers with staff and agency officials on problem areas
Interprets, clarifies, explains and applies agency policy and procedures, business practices, federal or state laws and regulations, etc
Job Qualifications:
Experience grading eggs
Experience in preparing and writing reports
Attention to detail
Prior supervisory experience required
Good communication skill needed
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$38k-89k yearly est. Auto-Apply 60d+ ago
Chattanooga FC Youth Technical Lead
Chattanooga Football Club 3.8
Leader job in Chattanooga, TN
The role of the Youth Technical Lead is to provide a framework for the development of young players and to oversee the recruitment and development of players and coaches within their club's academy. The lead is also responsible for managing the CFC Youth budget and all its staff and is the key decision-maker when it comes to recruiting players recommended by the talent identification team.
This position plays a critical role in fulfilling the Chattanooga FC's purpose to build community through the world's game. You will be expected and empowered to facilitate the success of CFC football initiatives and events, advancing the sport and creating memorable experiences for players and fans alike.
Essential Functions
Oversee and direct all technical aspects of the Youth Club with support from other club technical leads
Develop the CFC Youth strategic plan, methodology and curriculum
Develop player development plans/pathways and assessments for each player
Develop coaches and provide feedback and performance standards on a regular basis
Assist and support the youth coaching staff as needed
Attend training sessions to observe current players
Assist in planning and organization of Youth Club player trial weeks
Work with Club Scouting/Recruitment area in executing Youth Club scouting plan (identification, recruitment, and assessment of players)
Work in conjunction with the Club and Youth Club administrative staff in planning, submitting, and adhering to budgets.
Collaborate with equipment staff to assess and analyze equipment needs and uniform needs
Schedule, lead, and facilitate meetings, and discussions with players and parents as needed.
Develop and maintain strong relationships with Club stakeholders and parents
Travel with teams as required, needed or requested
Make public appearances and participate in promotional and sponsorship activities on behalf of the Team (and its sponsors)
Assist with other duties needed to help drive the CFC Purpose, fulfill our Mission, foster our Vision
Knowledge, Skills & Abilities
Bachelor's degree in Sports Management or relevant field required
Extensive youth coaching experience (5+ years) with progressive leadership roles
Proven abilities in recruiting, training, mentoring, and supervising coaches (paid & volunteer)
Proven experience developing and managing youth development models
Advanced understanding of age-appropriate curriculum development and implementation
Demonstrated ability to teach techniques, tactics, physical and psychological components of soccer
Strong knowledge of technical/tactical aspects, player psychology, and long-term athlete development
Excellent organizational skills; strong ability to convey ideas/plans as part of thoughtful and well-structured presentations
Proven ability to lead a team in a collaborative, fast-paced environment
Excellent organizational skills; strong ability to convey ideas/plans as part of thoughtful and well-structured presentations
Ability to foster strong relationships and build trust with others
Capability to represent the Club with professionalism, respect, and accountability
Excellent collaboration, communication and interpersonal skills for team information sharing
Ability to analyze situations, identify challenges, and develop innovative solutions
Capacity to adapt to changing priorities and challenges
Commitment to continuous learning and skill development
Licensing and Certifications
USSF “ A” license preferred
USSF “CLT 1” Preferred
USSF “B” Minimum
Possess and maintain a current and valid driver's license
Additional Requirements
Must have or be willing to complete SafeSport training within seven (7) days of start date
Must have or be willing to complete concussion training
Must be legally authorized to work in the United States without employer sponsorship
Maintain legally required employment eligibility
Bilingual (Spanish speaking) preferred but not required
Physical Requirements
Medium
- lifting, carrying, pushing and pulling up to 50 pounds occasionally and/or up to 25 pounds frequently. Bending, stretching, and reaching requires. Some sitting and climbing, crouching, kneeling, and standing for extended time.
Physical Environment:
This position is routinely exposed to external elements which include heat/cold, wet/humid, dry/arid and extreme weather conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Supplemental Information
Department:
Youth Club
Work Schedule:
Monday - Sunday, Hours will vary due to work assignment. Must be able to work flexible hours which will include extended days, nights, weekends, holidays, and overnights due to travel.
Employment Status:
Full-time Salary
FLSA Classification:
Exempt
This position requires pre-employment screening(s) that include: background check
Beautiful Game, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, reasonable accommodations will be provided to qualified individuals with disabilities; both prospective and current employees are encouraged to discuss potential accommodations with the employer.
$21k-25k yearly est. 7d ago
Community Service Crew Leader #2862 - Courts Community Service (Litter Grant) - Public Safety
Hamilton County, Tn 4.0
Leader job in Chattanooga, TN
REQUIRES WORK ON THE WEEKENDS. Under general supervision, oversees, coordinates, and supervises offenders assigned to perform community service work in the area of litter control and roadside beautification maintenance. ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, physical requirements, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)
The equivalent of a high school diploma and a valid driver's license.
ADDITIONAL REQUIREMENTS:
A valid driver's license with "F" endorsement (or the equivalent from your state of residence) is required at the time of hire or must be obtained within three (3) months of date of hire.
Must be able to drive a 15-passenger van.
This classification requires the applicant to possess at the time of hire or obtain first aid and CPR certifications within three (3) months of date of hire. First aid and CPR certifications are offered by the County at no cost to the employee.
Defensive driving certification is required at time of hire or must be obtained within three (3) months of date of hire. The defensive driving course is offered by the County at no cost to the employee. Prior to operating a County-owned vehicle, all employees are required to complete the HC Defensive Driving course and/or an Emergency Vehicle Operations Course (EVOC) provided at the department level.
SAFETY SENSITIVE:
This position has been identified as "safety sensitive" under the definition of 49
CFR Part 40-Department of Transportation Workplace Drug and Alcohol Policy. This position will be subject to drug and alcohol testing for the following: 1) post offer pre-employment 2) when there is reasonable cause 3) after an on-the-job accident or contributing to an accident 4) on a random basis 5) prior to return to duty after suspension and/or 6) as follow-up. This is additional and also subject to the Rules and Regulations of The Employee Handbook.
PREFERRED QUALIFICATIONS:
Bilingual (English/Spanish) Preferred - Applicants who are proficient in both English and Spanish are preferred, but not required, for this position. A test will be required.
PHYSICAL REQUIREMENTS:
Work involves the potential for bodily harm, and potential exposure to toxic chemicals, solvents and to infectious diseases.
ADDITIONAL INFORMATION:
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Any overtime hours offered in this position are not guaranteed, are an estimate, and are subject to change.
All positions within Hamilton County Government are considered work in-person and require regular and punctual attendance.
All positions within Hamilton County Government may require work on Holidays or weekends. Additionally, irregular hours and shift work may be required, including possible extension of shift hours, at times with short notice.
AN EQUAL OPPORTUNITY EMPLOYER
Hamilton County does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services. A copy of Hamilton County's Equal Employment Opportunity Plan (EEOP) & Utilization Report is available on the County's Equal Employment Opportunity (EEO) Office home page.
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$35k-44k yearly est. 10d ago
Senior/ Lead Project Scheduler - Chattanooga, TN
ASRC Industrial Services
Leader job in Chattanooga, TN
**About RSI** RSI is a dynamic group of companies that has provided services to major federal clients and Fortune 500 engineering and construction companies since 1996. We have experience in complex, highly regulated markets providing environmental, nuclear, construction management, project delivery, and specialty professional services while maintaining an excellent safety record. Weoffer a full range of benefits including a generous PTO plan, paid holidays, medical, dental, vision, 401K (100% match up to 4% eligible compensation) and 100% immediate vesting, basic and supplemental life insurance, and short- and long-term disability.
Headquarters in Oak Ridge, Tennessee, RSI is a wholly owned operating company of ASRC Industrial (AIS).AIS is a wholly owned operating company of Arctic Slope Regional Corporation (ASRC), an Alaska Native Corporation (ANC). Through ASRC, we are a certified Minority Business Enterprise (MBE) and Small Disadvantaged Business (SDB), and we also offer 8(a) options.
**Position and Location**
RSI is currently seeking a Senior/Lead Project Scheduler to assist in the Clinch River Small Modular Reactor site in Chattanooga, TN.
**Position Description**
+ Development and maintenance of Engineering, Procurement and Construction project schedules.
+ Performs data analysis, problem identification, and provides resolution recommendations.
+ Analyzes schedule data and identifies and acquires the information needed to complete work logics to interface between assigned disciplines or specialties.
+ Assists in developing specific project codes of accounts and work breakdown structures and recommends appropriate modifications and revisions.
+ Ensures Earned Value Management System schedule data compliance.
+ Obtains required schedule information by all disciplines/functions.
+ Identifies restraints and effect on total project schedule.
+ Coordinates with all departments to ensure understanding of total project schedule needs.
+ Responsible for total integration of schedule activities.
+ Monitors and reports critical path and schedule performance of the total project.
+ Conducts project schedule analysis to determine problem areas of schedule activities.
+ Recommends alternatives for schedule improvement to the project team for discussion and/or action.
+ Responsible for leading, when requested, the development and review of schedule recovery plans, including evaluation of additional resources/costs required to affect such plans.
**Qualifications**
+ Bachelor's Degree from an accredited university with at least 8 years professional experience, or a high school diploma and at least 12 years professional experience.
+ Must be able to complete and pass a pre-employment drug screen and background check.
+ Must be able to obtain site security badge for access to the work site.
+ Advanced proficiency with Oracle Primavera P6 scheduling software application.
+ Advanced level of proficiency in using software applications such as Excel, Word, and PowerPoint.
+ Must demonstrate good interpersonal teamwork and communication skills.
+ Ability to work under pressure and with minimal supervision.
+ Flexibility to respond to urgent proposal and project requests and changing priorities.
+ Demonstrated ability to work with people of varied backgrounds and objectives.
+ Demonstrated skill in identifying and analyzing issues and recommending corrective actions.
**Preferred Qualifications**
+ Previous scheduling experience, including development, maintenance and production of earned value metrics on an Engineering, Procurement and Construction Mega project.
**Expenses**
+ Local candidates are preferred, however non-local candidates will be considered, in the event they are selected per diem will be provided at the previously negotiated rate between the client and the applicable employer.
+ Travel outside the normal duty station will be reimbursed.
**Clearance and Health Regiments**
+ Criminal Background Check
+ Pre-placement Drug Screening
_This position requires a REAL ID-compliant driver's license or identification card; or a U.S. passport as long as it clearly displays issuance date, expiration date, and color photo image. This is a mandatory requirement necessary for access to company facilities and/or for travel purposes. REAL ID-compliant driver's licenses are identifiable by a gold star in the upper right corner._
**EEO Statement**
ASRC Industrial (AIS) and its operating companies affords equal opportunity in employment to all individuals regardless of race, color, religion, sex, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law. AIS is an Equal Opportunity Employer.
$72k-112k yearly est. 60d+ ago
Senior/ Lead Project Scheduler - Chattanooga, TN
RSI Entech
Leader job in Chattanooga, TN
About RSI
RSI is a dynamic group of companies that has provided services to major federal clients and Fortune 500 engineering and construction companies since 1996. We have experience in complex, highly regulated markets providing environmental, nuclear, construction management, project delivery, and specialty professional services while maintaining an excellent safety record. We offer a full range of benefits including a generous PTO plan, paid holidays, medical, dental, vision, 401K (100% match up to 4% eligible compensation) and 100% immediate vesting, basic and supplemental life insurance, and short- and long-term disability.
Headquarters in Oak Ridge, Tennessee, RSI is a wholly owned operating company of ASRC Industrial (AIS). AIS is a wholly owned operating company of Arctic Slope Regional Corporation (ASRC), an Alaska Native Corporation (ANC). Through ASRC, we are a certified Minority Business Enterprise (MBE) and Small Disadvantaged Business (SDB), and we also offer 8(a) options.
Position and Location
RSI is currently seeking a Senior/Lead Project Scheduler to assist in the Clinch River Small Modular Reactor site in Chattanooga, TN.
Position Description
Development and maintenance of Engineering, Procurement and Construction project schedules.
Performs data analysis, problem identification, and provides resolution recommendations.
Analyzes schedule data and identifies and acquires the information needed to complete work logics to interface between assigned disciplines or specialties.
Assists in developing specific project codes of accounts and work breakdown structures and recommends appropriate modifications and revisions.
Ensures Earned Value Management System schedule data compliance.
Obtains required schedule information by all disciplines/functions.
Identifies restraints and effect on total project schedule.
Coordinates with all departments to ensure understanding of total project schedule needs.
Responsible for total integration of schedule activities.
Monitors and reports critical path and schedule performance of the total project.
Conducts project schedule analysis to determine problem areas of schedule activities.
Recommends alternatives for schedule improvement to the project team for discussion and/or action.
Responsible for leading, when requested, the development and review of schedule recovery plans, including evaluation of additional resources/costs required to affect such plans.
Qualifications
Bachelor's Degree from an accredited university with at least 8 years professional experience, or a high school diploma and at least 12 years professional experience.
Must be able to complete and pass a pre-employment drug screen and background check.
Must be able to obtain site security badge for access to the work site.
Advanced proficiency with Oracle Primavera P6 scheduling software application.
Advanced level of proficiency in using software applications such as Excel, Word, and PowerPoint.
Must demonstrate good interpersonal teamwork and communication skills.
Ability to work under pressure and with minimal supervision.
Flexibility to respond to urgent proposal and project requests and changing priorities.
Demonstrated ability to work with people of varied backgrounds and objectives.
Demonstrated skill in identifying and analyzing issues and recommending corrective actions.
Preferred Qualifications
Previous scheduling experience, including development, maintenance and production of earned value metrics on an Engineering, Procurement and Construction Mega project.
Expenses
Local candidates are preferred, however non-local candidates will be considered, in the event they are selected per diem will be provided at the previously negotiated rate between the client and the applicable employer.
Travel outside the normal duty station will be reimbursed.
Clearance and Health Regiments
Criminal Background Check
Pre-placement Drug Screening
This position requires a REAL ID-compliant driver's license or identification card; or a U.S. passport as long as it clearly displays issuance date, expiration date, and color photo image. This is a mandatory requirement necessary for access to company facilities and/or for travel purposes. REAL ID-compliant driver's licenses are identifiable by a gold star in the upper right corner.
EEO Statement
ASRC Industrial (AIS) and its operating companies affords equal opportunity in employment to all individuals regardless of race, color, religion, sex, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law. AIS is an Equal Opportunity Employer.
$72k-112k yearly est. 60d+ ago
Hamilton County Supportive Housing Team Leader
Helen Ross McNabb Center 3.7
Leader job in Chattanooga, TN
Help Others, Make a Difference, Save a Life.
Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated?
You have a lot of choices in where you work…make the decision to work where you are valued!
Join the McNabb Center Team as the Hamilton County Supportive Housing Team Leader today!
The Hamilton County Supportive Housing Team Leader
Duties:
1. Daily Activities
Sign-in to Datis and enter the time that you started working
Check Email, check previous days' daily progress notes-ensure accuracy, detail and completion
Complete PM Daily Census Notes
Walk the facility, Inside/outside, check each room (Ensure all mattress encasements are present and secured)
Check freezers/refrigerators, food storage areas for organization needed and assign to staff to complete task.
Update menu
Check in with staff on 15- hour Psychosocial education groups and chore activity (Make sure client scheduled for deep clean stays home for the day)
Facilitate shift change report (Make sure your staff are reading pass-down emails)
Discuss your findings from your morning walk with 1st and 2nd shift
Participate with staff in food preparation/cleaning/documentation/client interaction to ensure quality and consistency
Update client appointment calendar
Screen PRN candidates on your assigned day
Make sure you enter the time you stopped working at end of day
2. Weekly
Conduct and document weekly supervision with full-time staff/ schedule PRN staff for supervision as needed.
Check CSR spreadsheet and update
Create shopping list and pick up order(s)
Place food bank order and pick up
Report facilities issues to Property Manager
Turn in expense requests/update Sun Trust P-card site
Update Treatment plans every 3 months (90 days)
Ensure staff are adding documents to black medical records bag
Ensure 3rd shift staff are replacing each client's 15 hour psychosocial for the week on Sundays.
3. Monthly
Monthly Fire Drill
Vehicle inspection
Update and submit CSRs
Staff Schedules complete for the following month by the 15th of each month.
Menu/group-activity schedule due by the 25th
Print and post paperwork by the end of the month
EAP drills every quarter
JOB PURPOSE/SUMMARY
Summary of role of team:
Ensure the implementation of daily activities for clients in the supportive housing program. This includes activities designed to encourage client involvement in daily living skills, building upon the clients' individual strengths with an emphasis on recovery-based concepts, and ensure activities, both on-site and off-site are community based.
Summary of position:
This position will ensure the implementation of daily activities for clients in the supportive housing program. This includes activities designed to encourage client involvement in daily living skills, building upon the clients' individual strengths with an emphasis on recovery-based concepts, and ensure activities, both on-site and off-site are community based.
Is responsible for the direct supervision of the Mental Health Technicians and client's care, which requires a high level of interpersonal and supervisory skills, knowledge of recovery as it applies to the mental health setting and a high level of organization.
Must be able to work flexible hours to meet the needs of the program, especially in regard to 24/7 programming, which entails a minimum of 40 hours a week, including a minimum of 1 week per month of 24 hour on-call, and on-site coverage during holidays with compensation of 9 additional holiday days per year.
This individual will also be responsible for acting as a liaison with community agencies and families to advocate for the rights and preferences of clients and to facilitate the treatment process, provide advocacy, linkage, and referral services, provide mental health assessments and evaluations, facilitate groups, complete all documentation in a timely manner, participate in treatment team meetings with client's prescriber, participate in other related meetings as needed or as requested by clients and/or families, interface professionally with other agencies involved in the ecology of the family, provide therapeutic support and crisis intervention, uphold center policy and procedures, CARF standards, licensure requirements, MCO requirements, have knowledge/education in RE-ED philosophy and perform other duties as assigned.
TYPICAL WORKING CONDITIONS/ENVIRONMENT
In a group home or other residential facility
JOB DUTIES/RESPONSIBILITIES
This is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change s, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.
1. Productivity
Takes a lead role in hiring and retaining staff-maintains appropriate level of staffing
Fills staff vacancies within 2 weeks of previous employee's termination
Trains staff regarding program P&P
Submits all concurrent reviews after Services Coordinator reviews each month
Maintains regular office hours with variances approved by Housing Coordinator
Assists in filling bed vacancies as required to ensure housing census goals
Completes client's treatment plans/crisis plans; due every 3 months 100% of the time
Ensures each supervised housing tech completes notes at the end of each shift
Reviews all daily housing shift notes and MAR and any other Mental Health Tech documentation for accuracy and completeness ensuring all funder and CARF guidelines are met
Will complete weekly note after the review of all mental health tech and housing documentation for the week
Ensures each supervised housing tech attends quarterly meetings
Ensures each Mental Health Tech completes required CARF training modules (Relias)
Provides direct supervision weekly to Mental Health Tech and assists with personnel issues including approval of time off requests, timesheets and corrective action when warranted
As needed, covers shifts to ensure staffing ratio of up to 12:1
2. Case Manager
Serve as advocate/liaison for supportive housing clients to secure services and reduce barriers to those services.
Comply with all clinical record-keeping responsibilities including, but not limited to: monthly and semi-annual productivity reports, group sign in sheets.
Maintain records of referrals and resources provided in Athena
Attends and is timely to weekly Team meetings
Attends supervision with supervisor on a weekly basis without tardiness
Returns all texts/calls within 30 minutes of receiving the text/call.
When on call during after hour's staff returns all frontline staff texts/calls within 30 minutes of receiving the text/call in response to the need of the front line staff member.
Responds to all flags, emails and voicemails within 2 business days
Maintains regular office hours with variances approved by Supervisor
3. Reporting
Verifies and completes daily the PM Daily Census (Heads on beds)
Submits monthly menu to Housing Services Coordinator by the 25th of each month
Ensures supervision logs are submitted to HR monthly
Submits a monthly staffing schedule to services coordinator by the 25th of each month
Maintains accurate spending records by ensuring receipts are uploaded and coded in SunTrust within 3 days of purchase and ensures all are coded by the end of each week
Meets Program Clinical Needs
Works in a multi-disciplinary team to meet the needs of the population and oversees house standards
Handles client inquiries and addresses issues as appropriate
Assists with and obtains mileage forms as necessary
Responds to all flags, emails, and voicemails within 2 business days
Completes and ensures all chart documentation within 2 business days
Provides coverage as needed to meet standards of program
Ensures clients are taken to Social Security office with their lease within 5 days of admission into housing to change their address and take care of any concerns in regards to their income
Ensures clients are scheduled for an initial mental health intake within 7 business days of admission into housing
Ensures clients are scheduled for a medical/health physical within 30 days of admission into housing, or ensures a physical was done 90 days prior to admission into housing and obtains documents for medical record
Applies for food stamps for the client within 7 days of admission into housing
Provides an accurate monthly coordinated schedule of activities by the 25th of each month
Provides frontline staff with needed resources for daily Psycho-educational groups that coincide with the client's treatment plans
Ensures the 15-hour Psychosocial Training Record is updated every 3 months in conjunction with treatment plans, this includes highlighting each area of training that correlates with each new treatment plan
Ensures that the pass-down log is being utilized and reviewed, confirmed by the signature of each staff member from each shift
Ensures all Patient health information is sent to medical records on a daily basis and that medical records are requested each time a client is seen by a provider in the community, unless paperwork is sent with the client
Update and maintain the medications coming in and out of the house by updating and ensuring that the MAR is accurate and reflects the client's current medications prescribed
4. Promotes and Maintains Positive Teamwork
Organizes and develops team cohesion during weekly meetings with other housing Team Leaders and Services Coordinator
Meets with staff in supervision on a consistent basis (once a week) to address and identify any concerns
Communicates with PRN staff when needed and is made available once a week to support staff and assist with any concerns or needs staff may have
Demonstrates consideration and concern for fellow workers and promotes harmonious relationships and attitudes
5. Networking
Maintains positive relationships with internal departments to meet program needs and maximize growth
Develops a positive working relationship with outside agencies to meet program needs
Gives and receives appropriate feedback
Communicates directly and approaches conflict with a problem-solving approach
COMPENSATION:
Starting salary for this position is approximately $17.40/hour - $19.85/hour based on relevant experience and education.
Schedule:
Must be able to work flexible hours to meet the needs of the program, especially in regard to 24/7 programming, which entails a minimum of 40 hours a week, including a minimum of 1 week per month of 24 hour on-call, and on-site coverage during holidays with compensation of 9 additional holiday days per year.
Travel:
Maintaining a dependable vehicle and certified driver status is a condition of employment. Certified driver status includes having a valid driver license with F endorsement, valid car insurance, and 3 years of acceptable driving history.
Must be capable of driving your personal vehicle to transport clients as necessary. Driving the Center van to transport clients is expected of staff in this position and requires the individual to be eligible for coverage under HRMC insurance policy. Must be capable of driving your personal vehicle to transport clients and/or conduct Center business as needed.
Equipment/Technical Competency:
Proficiency utilizing computers, cell phone, text messaging, and email are all required for this role.
Must have the ability to document in the Electronic medical record using correct grammar, punctuation, and spelling.
Equipment/Technology:
This position does require use of computer, Microsoft office, Excel, virtual meetings, outside agency portals, cell phone, text messaging, and email capabilities.
QUALIFICATIONS - Hamilton County Supportive Housing Team Leader
Experience / Knowledge:
Minimum of two years of related work experience
Education / License:
High School Diploma and 10 years' experience in direct care or a Bachelor's Degree in health related field of counseling, psychology, social work, sociology or a behavioral science field with course work or experience in the area of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and intellectual and developmental disabilities. 2 years of supervisory experience preferred.
Physical/Emotional/Social - Skills/Abilities:
Possible exposure to biological hazards.
Hearing of normal and soft tones. Close eye work. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent sitting, standing, walking, bending, stooping, and reaching.
Must pass a drug screen and background check.
Required to be certified in, and effectively implement, verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to, grasping, holding another person, getting down on knees, running, and walking. Must be capable of assisting in utilizing non-violent methods of crisis intervention including therapeutic holding. Physical de-escalation techniques will only be implemented at Helen Ross McNabb Center facilities, and not in community settings.
Maintaining a dependable vehicle and certified driver status is a condition of employment. Certified driver status includes having a valid driver license with F endorsement, valid car insurance, and 3 years of acceptable driving history. Must be capable of driving your personal vehicle to transport clients as necessary. Driving the Center van to transport clients is expected of staff in this position and requires the individual to be eligible for coverage under HRMC insurance policy. Must be capable of driving your personal vehicle to transport clients and/or conduct Center business as needed.
The necessary skills for this position include the ability to exercise sound judgment under pressure, utilize effective decision-making skills, set and demonstrate appropriate boundaries, be an empathetic listener, have flexibility, willingness, and adaptability to working with diverse populations, effectively balance supervisory role with direct care, communicate effectively and possess good time management and organizational skills.
Location:
Hamilton County, Tennessee
NHSC Approved Site
Apply today to work where we care about you as an employee and where your hard work makes a difference!
Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.
Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.
Compensation details: 19.85-19.85 Hourly Wage
PIf698f8e02189-26***********3
$17.4-19.9 hourly 3d ago
External Manufacturing Lead
Opella
Leader job in Chattanooga, TN
Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.
Our mission is to bring health in people's hands by making self-care as simple as it should be. For half a billion consumers worldwide - and counting.
At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.
As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at ***************
About the job:
The External Manufacturing Lead will manage assigned new products from concept to launch; manage changes to formula and package design to current product array. Serve as Project Manager for new products and operations' production related initiatives. Collaborate as the subject matter expert to other assigned organizational projects. Key Account Manager of existing CMOs that provide manufacturing support services to Opella. Coordinate Activities of International Affiliates including new product introductions and maintenance of existing business.
Main Responsibilities:
· Manage new products and package/formula changes to existing products and processes from concept to launch that are produced at CMOs
· Serves as Project Manager for new products and other commercial and production related initiatives
· Participate in other corporate projects as a subject matter expert
· Conduct/research/identify the appropriate CMOs for a project. Coordinate with team members representing Quality Assurance, Product Development, Procurement, and Operations to evaluate and recommend CNOs for specific projects
· Manage existing approved CMOs providing manufacturing/tolling services to Opella
Project Management Responsibilities
· Manage projects, recurring project meetings; issuing meeting notes and action items for all projects managed
· Prepare and issue project Gantt charts; work with cross-functional project team members to maintain project schedule (identifying any shortfalls or issues in a pro-active fashion)
· Serve as project team leader for major projects involving Chattanooga's manufacturing operations and International Affiliate (site transfers)
· Attend new product development NAIC meetings as the EM representative
· Prepare, issue, and close-out CER's related to projects
CMO Responsibilities
· Lead cross functional teams in the selection of new CMOs or the use of an existing CMO for a new project and issue the related final selection documentation to ensure purchasing and contractual specifications are properly secured and approved
· Using current CMO network, identify and develop new supply sources, innovative ideas that reduce the cost of ownership and improve the quality of products
· Coordinate the development of resources and CMOs with Procurement group
· Coordinate with activities of Marketing, Product Development, and Operations Department with CMOs in the development of product and packaging for new and existing CMO-manufactured products; seeking always to improve products, reduce cost and/or satisfy the product requirements consistent with stated marketing goals
· Travel as needed to address the organization's needs for External Manufacturing
· As a primary Sanofi CHC contact, support the interface of CMO with Sanofi CHC operational personnel in an effective and proactive way; always working in a positive, efficient, and effective way to address business objectives
· Other duties as assigned
About You:
Education: BA or BS in Science, Business, Finance or a related field. MBA preferred.
Experience: A minimum of two plus (5 +) years' experience with a CPG company preferred.
Role Requirements: Excellent written and verbal communication skills. Experience with Microsoft Office Suite. Team focus with a proven track record of team leadership. Good negotiation skills with proven record of success.
Why us?
At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.
We Are Challengers.
We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:
All In Together: We keep each other honest and have each other's backs.
Courageous: We break boundaries and take thoughtful risks with creativity.
Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.
Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.
Join us on our mission. Health. In your hands.
*************************
Opella and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
North America Applicants Only
The salary range for this position is:
75,525.00 - 103,875.00 USD Annual
All compensation will be determined commensurate with demonstrated experience. Employees may be
eligible to participate in Company employee benefit programs. Additional benefits information can be
found through the LINK.
#GD-SA
#LI-SA
#LI-HYBRID
$65k-95k yearly est. Auto-Apply 39d ago
Experience Leader
Brown Haven Homes
Leader job in Chattanooga, TN
At Brown Haven, we are dedicated to constructing high-quality custom homes that exceed expectations. We understand that our team of professionals is our most valued asset, which is why we have brought together a group of talented individuals who embody teamwork, positivity, and a dedication to excellence. Our vision is to build 1,000+ homes per year by becoming the finest custom home builder in the U.S.A.
Experience Leader - Brown Haven Homes
About the Job
At Brown Haven, we take pride in being recognized as one of the highest-rated quality home builders in the United States by the National Housing Quality Association. We believe our greatest strength is our people - and that how our customers
feel
throughout their journey defines our success. That's why we're introducing a new, transformative leadership role designed to elevate the experience of every client, teammate, and community we serve. Our vision is bold: to build 1,000+ homes per year and to be known as the premier custom home builder in America. To achieve it, we're investing in leadership that transcends operations and sales - leadership that inspires loyalty, builds relationships, and creates
Raving Fans
.
Experience Leader - Be the Heartbeat of the local Brown Haven Experience
Location: Chattanooga, TN | Type: Full-Time | Salary Range: $70,000 - $90,000
Heart for Hospitality? You'll Thrive at Brown Haven Homes.
At Brown Haven Homes, we believe building a home should feel as good as living in one. We're on a mission to make every interaction, from the first hello to the final handshake, unforgettable.
As the local Experience Leader, you'll own the in-studio experience, lead community moments, bring positive energy into the office, and elevate the Brown Haven brand through unforgettable interactions. This isn't an entry-level role - it requires someone polished, poised, and passionate about hospitality, community engagement, and elevating every client touch point.
Mindset of an Experience Leader:
You Care More. You anticipate needs and create thoughtful touch points that make people feel valued.
You're Polished & Professional. You represent Brown Haven with warmth, confidence, and credibility.
You're a Natural Host. You love greeting people, building relationships, and making their day better.
Positive Energy Only. You bring the spark that keeps the whole office aligned and energized.
You're Detail-Oriented. Excellence shows up in the small gestures - you get that.
You Act NOW. When challenges arise, you move fast and own the outcome.
You're Detail-Oriented. You know excellence lives in the small touches that make a big impression.
Playbook for Success:
Create Raving Fans. Personally engage at key moments - welcomes, design kickoffs, walkthroughs, and closings - ensuring every client feels valued and supported.
Deliver Excellence. Anticipate client needs, resolve issues with empathy and urgency, and uphold brand standards across all touch points.
Be the Face of Brown Haven. Represent our brand at community events, realtor gatherings, and local initiatives - sharing our story with authenticity and pride.
Build Relationships that Last. Develop meaningful referral and community partnerships that strengthen market presence and generate goodwill.
Champion Our Culture. Celebrate wins, encourage collaboration, and help set a high standard of hospitality in your local office.
Local Marketing & Brand Presence. Develop social media content and engagement specific to your office.
Why Brown Haven Homes?
Big Vision, Big Heart. Make a meaningful impact on families during one of the most exciting journeys of their lives.
Culture of Champions. We innovate, hustle, and celebrate every win together. Be a core part of shaping the culture and first impressions of your local office.
Growth Potential. This is the first role of its kind at Brown Haven - and the start of something big.
Our Core Values:
We Care More
Positive Energy Only
We Are Gritty
Create Raving Fans
Do It Now
Simple & Scalable
Results Not Excuses
Obsess Over Winning
Comprehensive Benefits Package
Unlimited Paid Time Off. Leadership comes with flexibility - recharge when needed, deliver excellence always.
Best-in-class Medical, Dental & Vision coverage for you and your family.
Life & Short-Term Disability Insurance.
401(k) with Company Match.
Bi-Annual Profit Share Program.
Your Competitive Edge:
Required Background in Client Experience, Hospitality, or related field. 3+ years in hospitality, customer experience, or community engagement. You know how to curate memorable moments, represent a premium brand with polish, and create Raving Fans through every interaction.
Willingness to Learn. You adapt fast and pick up new systems easily.
Culture Champion. You inspire others through positivity and recognition, not authority.
Storyteller. You communicate with authenticity, purpose, and pride in our brand.
Organized & Reliable. You follow through, track metrics, and thrive in fast-paced environments. You have experience managing multiple client touch points.
Community Focused. You love representing your company - and making a difference locally.
Ready to Help Build the Future of the Brown Haven Experience?
As an Experience Leader, you'll set the tone the moment someone walks through the door, create memorable moments throughout their journey, and help build customers for life right in your community. If you're ready to take ownership of the in-studio experience, community engagement, and the touch points that make families feel genuinely cared for, we want to meet you.
📌 REQUIRED ADDITIONAL STEP: Please email our Senior Recruiter, Camden Mayer, at **************************. Subject Line: "Elevating the Chattanooga Design Studio Experience". Include your response to this question: As Experience Leader for the Chattanooga Design Studio, what local event or community touchpoint would you host in your first 30 days to create energy, visibility, and new relationships? No long write-up needed, a short paragraph or bullet list is perfect.
At Brown Haven Homes, we impact lives by building great homes with and for amazing people.
Salary Range:$70,000-$90,000 USD
Character Traits:
Buy into the BH culture of values, why, & vision are foundational to success. Traits that succeed at BH include a “Do it Now” attitude, an attraction to meaningful work & relationships through radical truth & radical transparency, a strong work ethic, positive thinking, integrity, and Intelligence.
BH Cores Values:
We Care More
Positive Energy Only
We Are Gritty
Create Raving Fans
Do It Now
Simple & Scalable
Results Not Excuses
Obsess Over Winning
BH Why: Impact lives by building great homes with and FOR amazing people.
The average leader in Chattanooga, TN earns between $32,000 and $139,000 annually. This compares to the national average leader range of $49,000 to $153,000.
Average leader salary in Chattanooga, TN
$67,000
What are the biggest employers of Leaders in Chattanooga, TN?
The biggest employers of Leaders in Chattanooga, TN are: