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  • Customer Experience Lead

    UGI Corporation 4.7company rating

    Leader job in Jonesboro, AR

    Facility Address: 2870 Hwy 138 E Jonesboro, GA 30236 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Posting Customer Experience Lead Job Summary The Customer Experience Team Lead demonstrates strong peer leadership skills and exceptional customer care when interacting directly with potential, new and existing customers, as well as AmeriGas colleagues. This CX Team Lead proactively ensures his/her team delivers a quality experience in every step of the customer's journey, resulting in increased customer satisfaction and account retention for the company. This position is intended to develop leadership and management skills while providing a guiding role to customer experience advocates within the Engagement Center. In addition to all foundational responsibilities (see the CXA I, II and III job descriptions), the CXA Lead will provide peers with real-time support and mentoring to ensure learning and effective performance in all elements of the service role. This role provides oversight and guidance to the team when the CX Supervisor is not available. Additional responsibilities may include call observations, and call-handling suggestions for supervisors, as well as delivering training for new hires and skill development classes. The CXA Lead demonstrates technical proficiency in all CXAI, II & III tasks and can effectively support and educate peers and new hires in training relative to these skills. Serves as a Subject Matter Expert in systems and processes. Note that all elements of the Customer Experience Advocate I, II and III positions apply to the CXA Lead. Additional elements that reflect the career progression to CXA Lead are listed below. Key Characteristics: Exceptional communication, customer care and system utilization skills; works with the highest level of quality and integrity in all aspects of the role Proactively and effectively collaborates with all CES employees and all AmeriGas business units to serve customers with achieve optimum quality and efficiency Works to identify, design, and implement improvements; encourages others to continuously learn and apply new skills Ability to identify process and performance trends and opportunities and communicate with leadership for follow up. Leads team members to achieve customer and operational performance standards; demonstrates positivity and creates a “can do” culture Demonstrates support of company and culture in conversations and actions Duties and Responsibilites Provides real-time support to Customer Experience Advocates Assists agents with questions and escalated customer requests or issues Demonstrates subject matter expertise in all products, services, and systems Explains, instructs, and mentors others to effectively deliver customer care, following AmeriGas processes, procedures, and policies Provide recommendations to supervisors about agent coaching opportunities Serves as back-up for the team Supervisor to provide oversight and support as needed Assist and provide support to Customer Experience Supervisor(s) Attend department meetings and lead team huddles when appropriate Readily accepts escalations and effectively responds to customer complaints when needed Willingly supports additional customer contact types/cases as assigned Effectively supports/leads employee training; serves as instructor/assistant as needed Knowledge, Skills and Abilities Completes the CXAIII Skills Test Assessment with 80% score or better Minimum of six months of service in a CXA III role, or equivalent functional experience from other areas of the company Works independently and collaboratively with all functions/roles across AmeriGas Proactively communicates education and improvement opportunities Understands historical processes and subsequent growth; recognizes and can articulate the business impact of process change Demonstrates ability to understand performance improvement metrics and drive performance change Excellent judgment and independent decision making within assigned authority levels. Strong leadership, competency development, and communication skills Education and Experience Required High School Diploma or Equivalent; Associate/Bachelors degree preferred Three to five years customer service experience in a contact center environment Working Conditions Work occurs inside a contact center - potential for 24/7/365-day operations in future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to use computer and telephony systems, visual, audio, and manual dexterity capabilities are essential to the work. AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
    $89k-108k yearly est. 22d ago
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  • Supervisor - Operations (Paramedic)

    WLRC Inc.

    Leader job in Jonesboro, AR

    Job Title: Operations Supervisor (Paramedic) Job Category: Operations Department/Group: Operations Leadership Travel Required: Occasional- All Medic One Stations (AR, MO) Salary Range: $32-$35 HR Contact: Chief People Officer Job Description Description In partnership with the Operations Manager, the Operations Supervisor is responsible for ensuring field operations teams conduct daily operations in a manner that provides excellent customer service, follows all safety procedures and policies, and maintains compliance with all federal, state, and local requirements and regulatory/licensing agencies. The Operations Supervisor ensures that team members have all the necessary equipment, resources, licensing/credentials, and training to complete their patient care and assigned transports in a proper and efficient manner that meets our contractual and customer service standards, and that crews and vehicles are compliant with all local, state, and federal regulations. Role and Responsibilities Serve as the main point of contact for crew members during their shifts, ensuring open lines of communication and addressing any personnel issues, operational challenges, or resource shortages. Support crews in their day-to-day operations, from ensuring they have adequate medical supplies to addressing any operational challenges that may hinder their ability to respond to calls. Offer guidance and mentorship to EMS staff, including providing performance feedback, conducting clinical observation forms. Be immediately available to respond to emergencies or scheduled calls to provide support, especially in high-risk or critical situations, and or lift assist requests. Available to respond to ALS upgrades if applicable Work with the Medical Communications Center to ensure that response times remain within operational standards and assist with call prioritization if multiple high-priority calls occur simultaneously. Provide on-the-ground support and decision-making to mitigate operational issues during emergencies. Proactively track and resolve missing or incomplete PCR records, working closely with EMS crews to ensure accurate, detailed documentation of patient care, treatments, and transport details. Communicate directly with crew members to troubleshoot and resolve issues and assist with correcting errors in PCR submissions. Act as the primary point of contact for EMS crew members experiencing technical issues with electronic devices (such as mobile data terminals, in-vehicle communication systems, or GPS tracking systems). Troubleshoot common issues with the equipment, escalating complex technical issues to the IT department for resolution. Oversee the fleet scheduling process to ensure that ambulances and other EMS vehicles are properly assigned based on crew availability, call volume, and vehicle readiness. Adjust the fleet schedule as needed to accommodate emergency situations, vehicle breakdowns, or sudden changes in crew availability. Collaborate with the Logistics and Maintenance departments to ensure vehicles are well-maintained, fueled, and ready for service. Manage the documentation and reporting of any accidents, injuries, or operational incidents that occur involving EMS crews, ambulances, or equipment. Complete all accident injury reports to their fullest extent including but not limited to pictures, crew reports, supervisor reports, PC365, etc. Ensure office is kept clean and free of any OSHA violations Completing Weekly Vehicle Unit Checks on units. Conduct comprehensive checks of all EMS equipment, including medical supplies, life-saving equipment (e.g., defibrillators, oxygen tanks), and operational tools (e.g., stretchers, gurneys). Manage the inventory of consumables, ensuring that stock levels of necessary supplies such as bandages, medications, and PPE are always maintained. Work with the procurement team to order and restock items as necessary, preventing shortages that could affect patient care. Support the training and orientation process to ensure new hires are prepared to perform their roles effectively from day one. Ensure that crews are properly assigned and that shifts are covered appropriately, especially in the event of last-minute changes or callouts. Fill in for last minute emergent vacancies due to injury, or illness on shift, or in case of a critical 911 shift vacancy. Assist and provide coverage for other regional supervisors when needed (e.g., STL operations). Monitor employee compliance with Samsara technology and other company programs. Ensure payroll accuracy and scheduling needs are met in a timely manner. Support QA/QI follow ups. Participate in community outreaches and training events when needed. Staff support, providing coaching and retraining when necessary. Ensure compliance with company policies, protocols, OSHA, HIPPA, and State regulations. Perform other duties as assigned by leadership. Qualifications and Education Requirements Graduation From High School or equivalent 19 years old or older at time of hire for insurance purposes Successful completion of NREMT certification Minimum of 3 years of experience in a high volume 911 system Current NREMT and State Paramedic(or ability to obtain within 10 days of hire) Valid driver's license Ability to drive company vehicles with a clean driving record Successful completion of a state sponsored EVOC course or ability to obtain in 90 days Current AHA BLS CPR or ability to obtain within 10 days of hire Current AHA ACLS or ability to obtain within 10 days of hire Current AHA PALS or ability to obtain within 10 days of hire Successful completion of GEMS or ability to obtain in 90 days Successful completion of TIMS or ability to obtain in 90 days Successful completion of FTO training or ability to obtain in 90 days Successful completion of ICS 100, 200, 300, 400, 700, & 0800 certification or ability to obtain in 90 days Ability to provide quality patient care within scope of practice Knowledge of pumps, vents, and monitors utilized in EMS care. Knowledge of all state protocols for an Paramedic Availability for recall in times of crisis Ability to work a rotating schedule with open availability Ability to pass a lift test and have the ability to lift 150 - 200 pounds Ability to pass a pre-employment drug test Ability to pass a pre-employment background check Ability to read, speak, and write English. PREFERRED SKILLS Excellent customer service skills Knowledge of medical terminology and writing patient care reports Problem solving Ability to manage time and muti-task. Critical thinking and decision-making skills Ability to remain calm under pressure Ability to promote a culture of safety, teamwork, and accountability Previous Supervisory experience
    $32-35 hourly 23d ago
  • Supervisor - Operations (EMT)

    WLRC

    Leader job in Jonesboro, AR

    Job Title: Operations Supervisor (EMT) Job Category: Operations Department/Group: Operations Position Type: Leadership Location: Jonesboro, AR Travel Required: Occasional- All Medic One Stations (AR, MO) Salary Range: $27-$30 HR Contact: Chief People Officer Job Description Description In partnership with the Operations Manager, the Operations Supervisor is responsible for ensuring field operations teams conduct daily operations in a manner that provides excellent customer service, follows all safety procedures and policies, and maintains compliance with all federal, state, and local requirements and regulatory/licensing agencies. The Operations Supervisor ensures that team members have all the necessary equipment, resources, licensing/credentials, and training to complete their patient care and assigned transports in a proper and efficient manner that meets our contractual and customer service standards, and that crews and vehicles are compliant with all local, state, and federal regulations. Role and Responsibilities Serve as the main point of contact for crew members during their shifts, ensuring open lines of communication and addressing any personnel issues, operational challenges, or resource shortages. Support crews in their day-to-day operations, from ensuring they have adequate medical supplies to addressing any operational challenges that may hinder their ability to respond to calls. Offer guidance and mentorship to EMS staff, including providing performance feedback, conducting clinical observation forms. Be immediately available to respond to emergencies or scheduled calls to provide support, especially in high-risk or critical situations, and or lift assist requests. Available to respond to ALS upgrades if applicable Work with the Medical Communications Center to ensure that response times remain within operational standards and assist with call prioritization if multiple high-priority calls occur simultaneously. Provide on-the-ground support and decision-making to mitigate operational issues during emergencies. Proactively track and resolve missing or incomplete PCR records, working closely with EMS crews to ensure accurate, detailed documentation of patient care, treatments, and transport details. Communicate directly with crew members to troubleshoot and resolve issues and assist with correcting errors in PCR submissions. Act as the primary point of contact for EMS crew members experiencing technical issues with electronic devices (such as mobile data terminals, in-vehicle communication systems, or GPS tracking systems). Troubleshoot common issues with the equipment, escalating complex technical issues to the IT department for resolution. Oversee the fleet scheduling process to ensure that ambulances and other EMS vehicles are properly assigned based on crew availability, call volume, and vehicle readiness. Adjust the fleet schedule as needed to accommodate emergency situations, vehicle breakdowns, or sudden changes in crew availability. Collaborate with the Logistics and Maintenance departments to ensure vehicles are well-maintained, fueled, and ready for service. Manage the documentation and reporting of any accidents, injuries, or operational incidents that occur involving EMS crews, ambulances, or equipment. Complete all accident injury reports to their fullest extent including but not limited to pictures, crew reports, supervisor reports, PC365, etc. Ensure office is kept clean and free of any OSHA violations Completing Weekly Vehicle Unit Checks on units. Conduct comprehensive checks of all EMS equipment, including medical supplies, life-saving equipment (e.g., defibrillators, oxygen tanks), and operational tools (e.g., stretchers, gurneys). Manage the inventory of consumables, ensuring that stock levels of necessary supplies such as bandages, medications, and PPE are always maintained. Work with the procurement team to order and restock items as necessary, preventing shortages that could affect patient care. Support the training and orientation process to ensure new hires are prepared to perform their roles effectively from day one. Ensure that crews are properly assigned and that shifts are covered appropriately, especially in the event of last-minute changes or callouts. Fill in for last minute emergent vacancies due to injury, or illness on shift, or in case of a critical 911 shift vacancy. Assist and provide coverage for other regional supervisors when needed (e.g., STL operations). Monitor employee compliance with Samsara technology and other company programs. Ensure payroll accuracy and scheduling needs are met in a timely manner. Support QA/QI follow ups. Participate in community outreaches and training events when needed. Staff support, providing coaching and retraining when necessary. Ensure compliance with company policies, protocols, OSHA, HIPPA, and State regulations. Perform other duties as assigned by leadership. Qualifications and Education Requirements Graduation From High School or equivalent 19 years old or older at time of hire for insurance purposes Successful completion of NREMT certification Minimum of 3 years of experience in a high volume 911 system Current NREMT and State EMT (or ability to obtain within 10 days of hire) Valid driver's license Ability to drive company vehicles with a clean driving record Successful completion of a state sponsored EVOC course or ability to obtain in 90 days Current AHA BLS CPR or ability to obtain within 10 days of hire Successful completion of GEMS or ability to obtain in 90 days Successful completion of TIMS or ability to obtain in 90 days Successful completion of FTO training or ability to obtain in 90 days Successful completion of ICS 100, 200, 300, 400, 700, & 0800 certification or ability to obtain in 90 days Ability to provide quality patient care within scope of practice Knowledge of all state protocols for an EMT Availability for recall in times of crisis Ability to work a rotating schedule with open availability Ability to pass a lift test and have the ability to lift 150 - 200 pounds Ability to pass a pre-employment drug test Ability to pass a pre-employment background check Ability to read, speak, and write English. PREFERRED SKILLS Excellent customer service skills Knowledge of medical terminology and writing patient care reports Problem solving Ability to manage time and muti-task. Critical thinking and decision-making skills Ability to remain calm under pressure Ability to promote a culture of safety, teamwork, and accountability Previous Supervisory experience
    $42k-72k yearly est. Auto-Apply 60d+ ago
  • Production Manager - Parts Department

    Duravant 4.4company rating

    Leader job in Jonesboro, AR

    FMH Conveyors, a member of the Duravant family of operating companies, designs and manufactures products and services for truck loading and unloading applications. The NestaFlex and BestFlex brands lead the market in flexible gravity and powered conveyors, while MaxxReach and BestReach are the premier brands in telescopic and rigid conveyor systems. Known worldwide for their durability and reliability, FMH Conveyors products are engineered to support material handling applications for distribution centers, e-commerce, parcel post, retail stores, and a variety of manufacturers to help maximize productivity and increase efficiency. As a Duravant Family Company, FMH Conveyors participates in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, FMH Conveyors offers an excellent total rewards package that includes: Compensation: We offer competitive compensation Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security Development: We have education and training programs which include an educational assistance program Time Off: We offer paid holidays and paid time off Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results Core Values: Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency Culture: We are driven by our number one asset - our employees, and their successes Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year. FMH Conveyors is seeking a dynamic Production Manager responsible for the production of products in a safe and timely manner. The Production Manager is responsible for their assigned area and all team members and equipment associated in this area. This position collaborates with the other functional teams (Quality and Continuous Improvement, Operations, Sales, Engineering, Finance, Supply Chain, and Human Resources) on executing company strategies, meeting budgets, and the work unit planned processes. They are expected to support, design, and develop processes and metrics in all areas including but not limited to lean, 5S, workplace safety, onboarding and training. POSITION DUTIES & RESPONSIBILITIES include the following, other duties as assigned Provides daily direction and leadership to the Production Department team members; Makes recommendations for manpower needs including involvement in recruitment and selection process as well as employee terminations in the Production Department Accountable for staffing, training, motivation and leadership within area of responsibility; develops a teamwork environment; builds departmental standards for performance; and ensures that all employees in the Production Department are properly trained Ensures that units produced are verified against pertinent documentation Establishes and maintains procedures for determining and meeting company and customer delivery commitments by providing labor, and effective use of time Recommends and assists in implementing operating procedures and promotes continual improvement within the department and the company Follows documented manufacturing/assembly processes using the operations procedures and may help to generate new standard documentation Resolves emergent issues for expedited deliveries to the customer and manage manpower in accordance Coordinates daily/weekly/monthly provided schedule to meet delivery demands Monitors the quality, quantity, cost and efficiency of products produced Maintains working collaborative relationships with other leaders to ensure team is focused on producing excellent products safely and on time Interfaces with other departments to resolve production problems Ensures that daily goals are met and sustained daily/weekly/monthly Ensures company policies and procedures are reviewed often and notifies the Director of Manufacturing Operations when such policies or procedures may need to be revised to increase work efficiency in the department Observes safety and security procedures; Uses equipment and materials properly; Reports potentially unsafe conditions POSITION REQUIREMENTS: EDUCATION: High School Diploma EXPERIENCE: 3 - 5 years of management or supervisory experience in a manufacturing environment Strong team building and leadership abilities ERP systems experience or a willingness & capability to learn new computer software programs. Excellent manager with hands-on style, strong technical knowledge and the ability to effectively manage multiple projects Knowledge of production and manufacturing processes Experience with lean concepts and tools. Strong analytical, administrative, and organizational skills PHYSICAL REQUIREMENTS: Stand, walk, or be mobile for up to an eight-hour shift; ascend and push, and pull up to 50 lbs.; bend, twist and reach to check freight, stack boxes, and label. WORK ENVIRONMENT: Office & factory shop floor
    $43k-61k yearly est. 7d ago
  • Fabrication & Stamping Operations Supervisor

    Colson Group Holdings 4.1company rating

    Leader job in Jonesboro, AR

    Lead Our Metal Fabrication Floor Picture the start of your shift: you walk the floor, greet teams across cutting, forming, stamping, welding, and assembly, then review WIP, material availability, and last shift's metrics. You set priorities, confirm safety readiness, and align the line leads to meet customer demand. Throughout the day, you coach, troubleshoot, and remove roadblocks so people, parts, and processes flow. What You'll Do Direct and coach production teams across all operations to achieve daily output, quality, and safety targets. Set priorities, assign work, and track progress; communicate results and issues to management. Safeguard product quality while maintaining high productivity standards. Ensure accurate completion and entry of daily paperwork (labor, scrap, SPC) into the labor reporting system. Replenish materials to points of use and move finished goods into inventory promptly and accurately. Uphold company policies and standards; model safe work behaviors on the floor. Standardize and sustain processes by assessing operating practices, control methods, and record-keeping. Apply Lean tools and techniques to elevate throughput and reduce waste. Partner with cross-functional teams; respond quickly to requests and questions from other departments. What You'll Bring Education: High school diploma (required). Background: Supervision or 2-5 years of equivalent hands-on experience. Experience: 2-3 years leading production/assembly teams; 2-3 years maintaining quality in a manufacturing environment; direct exposure to stamping manufacturing; involvement in continuous improvement initiatives; history of cross-department collaboration. Skills: Team leadership, problem solving, goal setting, workflow planning, and accountability tracking. Systems: Proficiency with MS Office (Outlook, Word, Excel) and familiarity with ERP platforms such as Epicor. Quality Mindset: Establish and enforce standards; complete shift summaries to report outcomes. Communication: Strong cross-functional communication; ability to train and lead by example. Equipment: Training in material handling equipment; reliable work ethic. Physical Requirements In occasional coverage for floor employees, you may need to: Lift packages up to 40 pounds. Bend or stoop as tasks require. Walk long distances repeatedly throughout the day. Stand and walk for 8+ hours per day. Climb step stools or small ladders. Compliance and Notices *Note *Every effort has been made to identify the essential functions of this position. However, this in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position. *This position is a safety-sensitive position. The position requires operating or working around heavy equipment, which if performed while under the influence of drugs (including marijuana) or alcohol could result in errors in judgment, inattentiveness or diminished coordination, dexterity or composure that could in turn result in mistakes that would endanger the health and safety of you and others.
    $37k-58k yearly est. 8d ago
  • Operations Supervisor

    SMS Group Inc. 4.1company rating

    Leader job in Osceola, AR

    Job Description The successful Operations Supervisor directs safety, quality, and production for their assigned department and employees while administering SMS group Inc.' policies and procedures. This is a great opportunity to join our growing team! Apply today! Who we are At SMS group, our people are our greatest asset. We offer entrepreneurial environment that promotes a culture of innovation, growth, and inclusion. We offer company events, activities, and opportunities to participate in charitable initiatives that benefit the communities where we are located. **************** What you'll do Promotes safety initiatives and ensures safety policies are followed at all times. Offers leadership regarding safety, quality, and productivity; offering guidance and direction to subordinates. Maintains a strong shop floor presence to ensure policies and procedures are adhered to, and serves as the primary point of contact for questions and concerns. Conducts hazard assessments to identify opportunities for improvement. Reviews production orders and schedules to ascertain product data such as types, quantities, and specifications of products and scheduled delivery dates in order to plan department operations accordingly. Plans department/plant operations, establishing priorities and sequences for optimal productivity. Prepares operational schedules and coordinates manufacturing activities to ensure production and quality of products meets specifications. Reviews production and operating reports and resolves operational, manufacturing, and maintenance problems to reduce costs and prevent operational delays. Inspects machines and equipment to ensure specific operational performance and optimum utilization. Develops and revises operational procedures and observes workers to ensure compliance with these standards. Resolves worker grievances or submits unsettled grievances to Production Superintendent for action. Organizes production data and reports. Directly supervises 0-20 non-supervisory employees. Performs supervisory duties in accordance with the organization's policies and applicable laws. Responsibilities include enforcing safety and quality policies; interviewing, hiring, and training employees in cooperation with Human Resources; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. What you'll need 6-8 years of overall professional experience in management and/or specific discipline. 4-6 years' experience in a position of similar complexity, scope, size and impact. Broad knowledge and experience in industrial manufacturing or repair gained at successive levels of responsibility in multiple areas of plant/factory/heavy industrial environment(s). Knowledge of implementing and complying with corporate policies. Demonstrated prior success in achieving results using team driven philosophies. Demonstrated proficiency in supporting corporate interest from remote site locations, and the ability to communicate and exercise communication and interpersonal skills. What we offer Competitive compensation, medical/dental/vision coverage, paid vacation, paid holiday time, 401k with a company match, training, a tuition reimbursement program and more! What we do SMS group is the leading partner in the world of metals. We are an original equipment supplier offering comprehensive maintenance and spare part services for metals production, continuous casting and rolling (flat and long products), tubes, welded pipes, forging, non-ferrous technology, and heat treatment plants - all from a single source. SMS group Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, veteran status, gender identity or other categories protected by law. Employment is contingent upon successful completion of a drug screen and physical capacity profile test.
    $40k-64k yearly est. 14d ago
  • Coordinator-Customer Service Lead

    Baptist Anderson and Meridian

    Leader job in Trumann, AR

    Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs lead duties as assigned. Responsibilities Completes daily front office operations through excellent organizational and time management skills. Greets and assists patient/visitors in the check in/out process in a professional and compassionate manner. Knowledgeable of all policies and procedures and adheres to all applicable policies and procedures. Demonstrates compliance with all revenue cycle responsibilities. Specifications Experience Minimum Required 2 years directly related customer service experience in a clinic or family practice setting. Preferred/Desired Education Minimum Required High School Diploma. Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Preferred/Desired Associate's Degree Training Minimum Required Preferred/Desired Special Skills Minimum Required Computer skills to include MS Work, Excellent organizational skills. Detail oriented. Preferred/Desired Experience with EMR and Clinical Trial Management System. Licensure None Minimum Required Preferred/Desired
    $24k-31k yearly est. Auto-Apply 7d ago
  • Coordinator-Customer Service Lead

    Baptist Memorial Health Care 4.7company rating

    Leader job in Trumann, AR

    Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs lead duties as assigned. Responsibilities Completes daily front office operations through excellent organizational and time management skills. Greets and assists patient/visitors in the check in/out process in a professional and compassionate manner. Knowledgeable of all policies and procedures and adheres to all applicable policies and procedures. Demonstrates compliance with all revenue cycle responsibilities. Specifications Experience Minimum Required 2 years directly related customer service experience in a clinic or family practice setting. Preferred/Desired Education Minimum Required High School Diploma. Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Preferred/Desired Associate's Degree Training Minimum Required Preferred/Desired Special Skills Minimum Required Computer skills to include MS Work, Excellent organizational skills. Detail oriented. Preferred/Desired Experience with EMR and Clinical Trial Management System. Licensure None Minimum Required Preferred/Desired
    $24k-30k yearly est. 6d ago
  • Group Leader - IB - HTL

    Trip.com 3.3company rating

    Leader job in Manila, AR

    About Us Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value. Job Responsibilities: Work with management team to ensure projects launch and accomplish successfully; ensure targeted operations KPIs are achieved Maintain high level of customer satisfaction through consistent quality service delivery Maintain high team morale by providing leadership, guidance, and coaching to the team members Accountable for ensuring that all operational performance measures are consistently achieved/exceeded Maintain and improve customer satisfaction across all channels and products Accountable for managing absence, attrition and adherence within the team Measure performance of the key team members against SMART objectives and behavioral competencies, identify areas for improvement and personal development through 1:1 coaching and devise appropriate action plans; responsible for maximizing team productivity Develop, identify, grow and maintain talent by embedding high-performance culture, provide regular feedback and coaching and ensure strong succession plans are in place Analyze, interpret and report to the Service Manager on performance statistics identifying trends and presenting appropriate recommendations for improvements Develop excellent working relationships across all functions within the business and management of conflict situations Job Requirements: Bachelor's degree in Management, Comms, and/or any relevant field Excellent verbal and written English communication skills; ability to speak Mandarin is a plus 5+ years' experience in customer care center management with more than 50 FTEs; travel and/or international environment experience, preferred Proven ability to understand different cultures, international background COPC / Six Sigma / PMP experience, preferred Data-driven and results-oriented; ability to work under pressure Strong decision-making skills; committed to excellence Solid knowledge of call center management and MS office tools; monitoring and coaching skills Solid leadership and people skills
    $44k-96k yearly est. 13d ago
  • Shift Lead

    Trident Holdings 3.8company rating

    Leader job in Jonesboro, AR

    Job Description Start hourly salary varies by city and your work experience What makes a Trident Holdings Captain D's a great place to work? It's our people. We've built a culture that is committed to developing and empowering our people. We understand that taking care of our team is the most valuable ingredient for success. As a Shift Leader or Manager (depending on experience), you are the face of the company and are responsible for ensuring our guests enjoy their experience at this Captain D's location. Here's what we have to offer you: • Schedule flexibility • Competitive pay • Fun place to work • Meal benefits • Benefit plans include medical, dental and vision for all eligible employees • Great internal development - 70% of General Managers came from within Here are the qualities we are looking for: • 1+ years of experience leading and motivating a team • Customer-first mentality • Enthusiastic and friendly • Desire to learn and grow • Ability to work in a fast-paced team environment • Attention to detail with capacity to juggle multiple tasks at once • Interest in mentoring more junior staff • Enthusiastic and friendly • Desire to learn and grow Requirements: • Must be a minimum of 18 years of age. • Completion of a Background Check. Physical / Mental Requirements: • Continuously utilizes speech, hearing, near vision, eye/hand coordination, color definition, and manual/bi-manual dexterity. • Frequently stands, walks, reaches above shoulders, bends, lifts and/or carries up to 50 pounds and works closely with others. • Ability to perform repetitive movements over long periods of time. • Occasionally utilizes sense of taste and smell, and far vision. Works around chemicals and cleaners; walks on uneven surfaces; may require utilization of a step stool/ladder; lifts and/or carries up to 50 pounds. Work Conditions / Hours: • Days and hours may vary according to business necessity, including weekends, evenings and/or holidays. • Standard restaurant working conditions. • May be exposed to extreme conditions common in a restaurant environment, such as extreme heat or cold from equipment or weather. Are you a Superstar? Get on our D's Roadmap, get promoted! This doesn't have to be just a job; we offer career opportunities; the sky is the limit! We promote from within and are looking for the next generation of leaders to apply today. We are looking forward to adding you as the newest member of our family. Trident Holdings is an Equal Opportunity Employer that values a diverse workforce.
    $23k-29k yearly est. Auto-Apply 60d+ ago
  • Nights/ Weekend Shift Leader

    Pizza Inn 3.9company rating

    Leader job in Jonesboro, AR

    Responsibilities: Role model behavior that motivates and inspires others Train team members and provide continuous support and coaching Demonstrate a strong awareness and concern for food quality and safety Enjoy working in a fast-paced and high energy environment Are able to perform basic administrative duties that require shifting priorities Requirements: High School Diploma GED or foreign equivalent preferred- Minimum of 6 months experience in the restaurant industry Ability to lift and carry 10-50 lbs You must be willing and able to work a flexible schedule Competitive hourly wage Discounts on meals Friendly, team-oriented environment Required education: High school or equivalent Required experience: restaurant: 1 year leadership: 1 year Pizza Inn - Clairday Foods, Inc. is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Pizza Inn Corporate.
    $23k-30k yearly est. Auto-Apply 60d+ ago
  • LIFELINE SIM SUPERVISOR - JONESBORO - 72401

    Thinktank

    Leader job in Jonesboro, AR

    Job Description LIFELINE SIM SUPERVISOR - JONESBORO Lifeline SIM partners with the nation's largest wireless service providers to connect underserved communities with free and affordable mobile service. As a Lifeline Supervisor, you'll build and lead a high-performing enrollment team of 3+ agents while managing your own enrollments and growing your income exponentially. This role combines hands-on enrollment expertise with team management and business development - perfect for entrepreneurs and natural leaders who want to scale their earnings through smart team-building. Team Leadership Responsibilities: Recruit, train, and support 3+ enrollment agents using Lifeline SIM's proven onboarding system Coach agents on enrollment best practices, compliance, and customer service excellence Set team goals and track performance metrics daily Maintain team morale through recognition, feedback, and development opportunities Ensure compliance across all team members' enrollments and documentation Personal Enrollment Responsibilities: Enroll qualified customers for FREE Lifeline SIM cards using their existing phones Verify eligibility securely through compliant systems Explain program benefits and activate services Promote device upgrades and premium offerings Meet individual enrollment goals while supporting your team Community Engagement & Operations: Organize and execute marketing events, community outreach, and retail activations Build relationships with local organizations, schools, nonprofits, and community partners Identify high-traffic locations for enrollment opportunities in your neighborhood Manage team schedules and coordinate daily operations Program Compliance Notice: Lifeline SIM operates under strict FCC regulatory standards (47 C.F.R. §§ 54.400-423). All supervisors and enrollment representatives must follow National Verifier eligibility protocols and NLAD procedures, maintain accurate customer documentation and compliance records, ensure all team members follow program integrity standards, prevent fraud and enforce anti-incentive guidelines, achieve 3-year documentation retention requirements, and support USAC audit and compliance assessments. Your leadership sets the compliance tone for your team. Commitment to regulatory standards protects both your customers and your business. Requirements Must-Have Qualifications: High school diploma or GED (college/advanced certification preferred) 2+ years experience in field sales, team management, or community outreach Proven ability to recruit, train, and motivate teams Reliable transportation and ability to work locally in your neighborhood Valid 1099 independent contractor eligibility Strong leadership and communication skills Detail-oriented with comfort in digital tools and compliance systems Self-motivated, goal-driven, organized, and results-focused Committed to ethical practices and FCC regulatory compliance Highly Preferred: Previous team leadership or management experience Established local community networks and partnerships Experience with low-income support programs or community service Bilingual fluency (English/Spanish) Sales or enrollment background Understanding of Lifeline program and eligibility criteria Team Size Requirements: Minimum: 3+ active agents on your team (currently) Recommended: 5-8 agents per supervisor for optimal management Scalable: Grow beyond as you develop leadership systems Equal Opportunity Statement: Lifeline SIM is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Benefits ✓ Exponential earning potential - Commission from your enrollments PLUS your agents' enrollments ✓ Build a business - Develop a team-based operation with recurring revenue ✓ Bi-weekly payments - Consistent paycheck with performance bonuses ✓ Flexible leadership - Manage your team your way with full autonomy ✓ Scalable model - Start with 3 agents, grow to 5, 10, or more ✓ Training provided - Comprehensive supervisor training and ongoing field support ✓ Leadership track record - Join 30+ year industry veterans ✓ Zero startup costs - No franchise fees, no overhead ✓ Community impact - Build something meaningful while building wealth ✓ 1099 independence - Control your business model and income Compensation & Structure: Dual-income model - Earn on your personal enrollments AND your agents' enrollments Performance-based - Higher volume = higher earnings Bi-weekly pay - Consistent, reliable payment schedule Unlimited scalability - No income cap; grow your team, grow your earnings Flexible hours - Manage your team and schedule independently Independent contractor status - Full business autonomy as a 1099 operator Ready to Apply: Apply today at lifelinesimapply.com - Click the "Supervisor Tab" to apply. Managing your own enrollment too? Apply for both Supervisor AND Agent roles to maximize your earnings.
    $32k-54k yearly est. 9d ago
  • Shift Lead

    Trident Holding Company LLC

    Leader job in Jonesboro, AR

    Start hourly salary varies by city and your work experience What makes a Trident Holdings Captain D's a great place to work? It's our people. We've built a culture that is committed to developing and empowering our people. We understand that taking care of our team is the most valuable ingredient for success. As a Shift Leader or Manager (depending on experience), you are the face of the company and are responsible for ensuring our guests enjoy their experience at this Captain D's location. Here's what we have to offer you: • Schedule flexibility • Competitive pay • Fun place to work • Meal benefits • Benefit plans include medical, dental and vision for all eligible employees • Great internal development - 70% of General Managers came from within Here are the qualities we are looking for: • 1+ years of experience leading and motivating a team • Customer-first mentality • Enthusiastic and friendly • Desire to learn and grow • Ability to work in a fast-paced team environment • Attention to detail with capacity to juggle multiple tasks at once • Interest in mentoring more junior staff • Enthusiastic and friendly • Desire to learn and grow Requirements: • Must be a minimum of 18 years of age. • Completion of a Background Check. Physical / Mental Requirements: • Continuously utilizes speech, hearing, near vision, eye/hand coordination, color definition, and manual/bi-manual dexterity. • Frequently stands, walks, reaches above shoulders, bends, lifts and/or carries up to 50 pounds and works closely with others. • Ability to perform repetitive movements over long periods of time. • Occasionally utilizes sense of taste and smell, and far vision. Works around chemicals and cleaners; walks on uneven surfaces; may require utilization of a step stool/ladder; lifts and/or carries up to 50 pounds. Work Conditions / Hours: • Days and hours may vary according to business necessity, including weekends, evenings and/or holidays. • Standard restaurant working conditions. • May be exposed to extreme conditions common in a restaurant environment, such as extreme heat or cold from equipment or weather. Are you a Superstar? Get on our D's Roadmap, get promoted! This doesn't have to be just a job; we offer career opportunities; the sky is the limit! We promote from within and are looking for the next generation of leaders to apply today. We are looking forward to adding you as the newest member of our family. Trident Holdings is an Equal Opportunity Employer that values a diverse workforce.
    $21k-28k yearly est. 8d ago
  • Senior/Lead Engineer, Power Transmission and Distribution

    Aurecon

    Leader job in Manila, AR

    Just imagine your future with us… At Aurecon, we see the future through a very different lens. Do you? Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future? Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are. Diversity is at the core of everything we do. We work together to create a culture based on respect, trust, and inclusiveness. Our differences are what fuel our creativity. What will you do? In this position you will join the Aurecon Energy business, supporting the Power Transmission and Distribution SAVI team. You will play an integral role in a team of highly skilled specialists that 'bring ideas to life' for our clients who are driving the development of the power transmission network - from major inter-state interconnectors and new energy zone backbones to the connection of iconic nation-building projects to the grid. * Lead and independently manage smaller power transmission and distribution projects as an Individual Contributor, overseeing all project phases from concept through detailed design to construction support. * Perform hands-on structural design work using PLS software suite (PLS Tower, PLS Pole, and preferably PLS CAD), focusing on transmission tower and pole design, ensuring designs meet technical and regulatory standards. * Utilize SpaceGass software where applicable to enhance structural analysis and design (considered a strong advantage). * Apply strong structural engineering principles to develop safe, efficient, and compliant designs for power transmission infrastructure throughout the project lifecycle. * Provide engineering design support during construction phases, including resolving field issues and ensuring design adherence onsite. * Collaborate internally with engineering teams to integrate structural designs with electrical or other disciplines as required. * Prepare comprehensive engineering documentation, design calculations, reports, and construction support materials adhering to company standards and industry codes. * Maintain technical accuracy and integrity of design deliverables with minimal oversight, focusing on detailed engineering tasks rather than design management. * Support continuous improvement of design processes and software application within the team. * Although client-facing interaction is not required, effectively communicate and coordinate with project stakeholders as needed. * Participate in technical reviews and provide mentorship to junior engineers on software use, structural design, and construction support best practices. We know today's complex challenges can only be solved through bringing together diverse teams of people from across our business, so there will be opportunities for you to apply your skills and creativity to projects in other geographies and markets. What can you bring to the team? Firstly, You Will Share Our Genuine Passion For Re-imagining Engineering And Be Someone That Actively Pursues Continuous Learning To Help Shape The Future. You Will Also Need The Following: * 5+ years professional experience in structural design of concrete and steel structures, specifically in Transmission Lines * Solid experience in Transmission Tower and Substation Equipment structure design and analysis * PLS Software (PLS Tower, PLS Pole) * Project lead experience * Must have experience in designing tower and pole foundations, e.g. pad footings, bored piles, etc. * Knowledge of transmission line materials (conductor, OPGW, insulators, hardware accessories and fittings) * Good to have: PLS CADD software experience is preferable, Substations experience is an advantage, ANZ project background, Spacegass software. Our Aurecon Attributes define our way of being - they are a collection of qualities that makes us who we are. Individually and collectively, they unleash the true power of Aurecon, they make us stand out from the crowd and are critical to our success. We don't expect you to have all eight of the attributes, but one that is unique to you. To find out what your key attribute is, take the test here **************************************************************** We value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you? About Us Headquartered in Australia, Aurecon is one of the leading international engineering, design and advisory company that brings vital engineering experience, technical capabilities, and design expertise to an extensive range of markets. Over the last 85 years, our team of more than 7,800 experts located in 11 locations across the globe have collaborated with our clients and partners to reimagine, shape and engineer clever, innovative and sustainable solutions to solve some of the world's most complex challenges. In Asia, where the region is undergoing rapid transformation in areas of sustainability, digital and infrastructure, we lead by being innovative, flexible and nimble. We embrace design-led thinking - an approach that is guided by digital engineering, the user experience and sustainability - ensuring that the work we do is future ready and leaves a legacy for the next generation. Think engineering. Think again.
    $65k-105k yearly est. Auto-Apply 15d ago
  • Shift Leader

    Flynn Pizza Hut

    Leader job in Trumann, AR

    Flynn Hut joined the Pizza Hut system in 2021. In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee in the world with 1200+ locations and are operating in 2 Countries. We continue to grow by building new stores and acquiring other franchise operators. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world-class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion and Win as One. **Pizza Hut Shift Leader - Do you want to shift your career into a higher gear? Your Opportunity, Your Future, Your Career, Great Pay and Benefits!** Working at Pizza Hut is about being part of something bigger, having fun, making new friends, while earning extra cash with a flexible schedule. If you are ready to take the next step in your career, our Shift Leader position is the right one for you. The Shift Leader training program will develop your management skills and offer future career success. All you need is the willingness to be great. Sound good? We have Additional Information: Keep in mind, this is just basic information. You will find out more after you apply! So, if you want a flexible job with an innovative company, then Pizza Hut is the place for you! Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
    $21k-28k yearly est. 60d+ ago
  • Pre-Sales Team Lead

    Exclusive Networks

    Leader job in Manila, AR

    EXCLUSIVE NETWORKS | Introduction Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization. Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit *************************** At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential. DUTIES AND RESPONSIBILITIES | About the role The Exclusive Networks PH is looking for Pre-Sales Lead to join us in Manila. Exclusive Networks is a trusted digital infrastructure specialist. As the Pre-Sales Team Lead , you will: * Responsible in managing a team of presales engineers and solutions architects * Ensure that the presales support (presentations, demos, POCs, proposal writing, compliance table and product briefings) is provided to Exclusive Networks reseller base across the product portfolio * Coach the presales team on best practices to effectively execute their responsibilities in * Assisting sales team with scoping solutions, creating BoMs and providing correct part numbers, responding to tenders * Documentation for processes and procedures (eg. SOW in coordination with the post sales team) * Hand over of projects to post sales team * Keeping up to date with new products, changes to pricelists, support options, etc. * Maintain knowledge of roadmap, technology and product portfolio and share with the team * Ensure that demo units and certification requirements across the product portfolio is met * Manage & monitor presales team's cross training, utilization and scheduling which will translate to Passport Services deal closure * Work closely with the Technical Director and leadership team to achieve goals and KPIs QUALIFICATIONS AND EXPERIENCE | About you The ideal Pre-Sales Team Lead: * A degree in BS ECE, Computer Engineering, Computer Science, Information Technology or other related courses * At least 5-6 years experience as a presales or post sales engineer for cybersecurity products/solutions * Must have understanding of key technologies related to firewalls, end point protection, data loss prevention, IDP/IPS, VA/PT, cloud technologies, etc. * Candidates must be comfortable to work with a variety of technologies, conduct presentations, proof of concept, design, implementation & support. * Strong Knowledge of security and networking infrastructure environment * Relevant certifications in Palo Alto or cybersecurity-related certifications) are advantageous WHO ARE EXCLUSIVE NETWORKS? | Why work for us We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website *************************** We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information. We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us. Our benefits include: * Paid Leaves (Birthday, Annual, Sick, Well-being) * HMO (Upon regularization) * Variable Pay WORKING CONDITIONS * Flexible Work Arrangement (hybrid) * Mondays-Fridays If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.
    $39k-57k yearly est. Auto-Apply 19d ago
  • Expert Consultant/ Project Leader/ Principal, Procurement GenAI

    The Boston Consulting Group 4.8company rating

    Leader job in Manila, AR

    Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. Practice Area The Operations Practice (OPS) Area is one of BCG's largest functional practices. We help our clients create competitive advantage by enhancing their performance and building strategic capabilities. BCG's expertise in Operations covers the following areas - supply chain management, procurement, manufacturing, service operations, cost efficiency, operational transformation, research & product development, program and project management, all with a strong digital and analytics overlay. What You'll Do BCG Procurement is expanding rapidly as we continue to strengthen our global leadership in Procurement and GenAI. We are seeing unprecedented demand for our expertise and digital solutions, driven by the acceleration of AI-enabled procurement transformation across industries. To support this momentum, we are growing our Southeast Asia (SEA) team and seeking exceptional individuals who bring together strengths in Procurement, Supply Chain, and AI/Digital Product Development. BCG is seeking a Procurement GenAI Expert to join our SEA team at the Consultant, Project Leader, or Principal level. This is a hybrid role at the intersection of procurement expertise and hands-on GenAI solution development. While based in SEA, the role has global impact - the GenAI agents, use cases, and products you build will be deployed across North America, Europe, Middle East, and Asia, shaping how BCG advances procurement innovation worldwide. In this role, you will spearhead the development and deployment of next-generation Procurement GenAI solutions across the region. You will dedicate: * 50% to conceptualising, designing, building, and scaling Procurement GenAI/ Agentic AI agents and use-cases * 50% to delivering client service with focus on savings & value creation, category insights, operating model, and holistic procurement transformation You will help clients reinvent procurement with digital and GenAI capabilities, unlocking step-change value, greater resilience, sustainability impact, and innovation across their value chains. This role is ideal for a procurement expert who is also technically hands-on, able to translate functional needs into robust GenAI products, and able to identify high-impact use cases through deep domain expertise. This is a global role reporting to BCG's Global Topic Leader for Procurement, and you will operate as part of our Global GenAI Procurement Team across North America, Europe, and Asia. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring We're looking for exceptional talent from consulting or industry with: Core Procurement Expertise * 7-12 years of experience in procurement, supply chain, digital procurement, or related fields. * Strong fundamentals in category management, sourcing, contracting, supplier management, compliance, and risk. * Proven track record in delivering procurement value creation and transformation programs. * Experience in top-tier consulting firms is a strong plus. * Experience in Procurement or Supply Chain functions of leading blue-chip or Fortune 500 companies especially within AI/GenAI-focused COEs, is an advantage. GenAI Technical Competencies * Hands-on experience building GenAI solutions, not just managing vendors - e.g., working with LLMs, knowledge retrieval (RAG), prompt engineering, agent design, workflow automation, or analytics tools. * Ability to translate procurement processes into technical requirements and solution architectures. * Ability to work collaboratively with engineers and data scientists, familiarity with Python, SQL, or no-/ low-code platforms will be a plus. * Strong understanding of data readiness, governance, quality assurance, and model evaluation. * Experience in AI-native or cloud-native companies is a strong plus, particularly in roles involving product development or applied AI. Consulting & Leadership Skills * Strong problem-solving and communication skills; ability to influence C-level stakeholders. * Proven leadership managing teams and complex multi-workstream engagements. * Fluency in English; proficiency in one or more SEA languages is an advantage. * High adaptability, entrepreneurial mindset, and a passion for innovation in procurement. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
    $89k-114k yearly est. 50d ago
  • Supervisor - Operations (Paramedic)

    WLRC

    Leader job in Jonesboro, AR

    Job Title: Operations Supervisor (Paramedic) Job Category: Operations Department/Group: Operations Position Type: Leadership Location: Jonesboro, AR Travel Required: Occasional- All Medic One Stations (AR, MO) Salary Range: $32-$35 HR Contact: Chief People Officer Job Description Description In partnership with the Operations Manager, the Operations Supervisor is responsible for ensuring field operations teams conduct daily operations in a manner that provides excellent customer service, follows all safety procedures and policies, and maintains compliance with all federal, state, and local requirements and regulatory/licensing agencies. The Operations Supervisor ensures that team members have all the necessary equipment, resources, licensing/credentials, and training to complete their patient care and assigned transports in a proper and efficient manner that meets our contractual and customer service standards, and that crews and vehicles are compliant with all local, state, and federal regulations. Role and Responsibilities Serve as the main point of contact for crew members during their shifts, ensuring open lines of communication and addressing any personnel issues, operational challenges, or resource shortages. Support crews in their day-to-day operations, from ensuring they have adequate medical supplies to addressing any operational challenges that may hinder their ability to respond to calls. Offer guidance and mentorship to EMS staff, including providing performance feedback, conducting clinical observation forms. Be immediately available to respond to emergencies or scheduled calls to provide support, especially in high-risk or critical situations, and or lift assist requests. Available to respond to ALS upgrades if applicable Work with the Medical Communications Center to ensure that response times remain within operational standards and assist with call prioritization if multiple high-priority calls occur simultaneously. Provide on-the-ground support and decision-making to mitigate operational issues during emergencies. Proactively track and resolve missing or incomplete PCR records, working closely with EMS crews to ensure accurate, detailed documentation of patient care, treatments, and transport details. Communicate directly with crew members to troubleshoot and resolve issues and assist with correcting errors in PCR submissions. Act as the primary point of contact for EMS crew members experiencing technical issues with electronic devices (such as mobile data terminals, in-vehicle communication systems, or GPS tracking systems). Troubleshoot common issues with the equipment, escalating complex technical issues to the IT department for resolution. Oversee the fleet scheduling process to ensure that ambulances and other EMS vehicles are properly assigned based on crew availability, call volume, and vehicle readiness. Adjust the fleet schedule as needed to accommodate emergency situations, vehicle breakdowns, or sudden changes in crew availability. Collaborate with the Logistics and Maintenance departments to ensure vehicles are well-maintained, fueled, and ready for service. Manage the documentation and reporting of any accidents, injuries, or operational incidents that occur involving EMS crews, ambulances, or equipment. Complete all accident injury reports to their fullest extent including but not limited to pictures, crew reports, supervisor reports, PC365, etc. Ensure office is kept clean and free of any OSHA violations Completing Weekly Vehicle Unit Checks on units. Conduct comprehensive checks of all EMS equipment, including medical supplies, life-saving equipment (e.g., defibrillators, oxygen tanks), and operational tools (e.g., stretchers, gurneys). Manage the inventory of consumables, ensuring that stock levels of necessary supplies such as bandages, medications, and PPE are always maintained. Work with the procurement team to order and restock items as necessary, preventing shortages that could affect patient care. Support the training and orientation process to ensure new hires are prepared to perform their roles effectively from day one. Ensure that crews are properly assigned and that shifts are covered appropriately, especially in the event of last-minute changes or callouts. Fill in for last minute emergent vacancies due to injury, or illness on shift, or in case of a critical 911 shift vacancy. Assist and provide coverage for other regional supervisors when needed (e.g., STL operations). Monitor employee compliance with Samsara technology and other company programs. Ensure payroll accuracy and scheduling needs are met in a timely manner. Support QA/QI follow ups. Participate in community outreaches and training events when needed. Staff support, providing coaching and retraining when necessary. Ensure compliance with company policies, protocols, OSHA, HIPPA, and State regulations. Perform other duties as assigned by leadership. Qualifications and Education Requirements Graduation From High School or equivalent 19 years old or older at time of hire for insurance purposes Successful completion of NREMT certification Minimum of 3 years of experience in a high volume 911 system Current NREMT and State Paramedic(or ability to obtain within 10 days of hire) Valid driver's license Ability to drive company vehicles with a clean driving record Successful completion of a state sponsored EVOC course or ability to obtain in 90 days Current AHA BLS CPR or ability to obtain within 10 days of hire Current AHA ACLS or ability to obtain within 10 days of hire Current AHA PALS or ability to obtain within 10 days of hire Successful completion of GEMS or ability to obtain in 90 days Successful completion of TIMS or ability to obtain in 90 days Successful completion of FTO training or ability to obtain in 90 days Successful completion of ICS 100, 200, 300, 400, 700, & 0800 certification or ability to obtain in 90 days Ability to provide quality patient care within scope of practice Knowledge of pumps, vents, and monitors utilized in EMS care. Knowledge of all state protocols for an Paramedic Availability for recall in times of crisis Ability to work a rotating schedule with open availability Ability to pass a lift test and have the ability to lift 150 - 200 pounds Ability to pass a pre-employment drug test Ability to pass a pre-employment background check Ability to read, speak, and write English. PREFERRED SKILLS Excellent customer service skills Knowledge of medical terminology and writing patient care reports Problem solving Ability to manage time and muti-task. Critical thinking and decision-making skills Ability to remain calm under pressure Ability to promote a culture of safety, teamwork, and accountability Previous Supervisory experience
    $42k-72k yearly est. Auto-Apply 60d+ ago
  • Supervisor - Operations (EMT)

    WLRC Inc.

    Leader job in Jonesboro, AR

    Job Title: Operations Supervisor (EMT) Job Category: Operations Department/Group: Operations Leadership Travel Required: Occasional- All Medic One Stations (AR, MO) Salary Range: $27-$30 HR Contact: Chief People Officer Job Description Description In partnership with the Operations Manager, the Operations Supervisor is responsible for ensuring field operations teams conduct daily operations in a manner that provides excellent customer service, follows all safety procedures and policies, and maintains compliance with all federal, state, and local requirements and regulatory/licensing agencies. The Operations Supervisor ensures that team members have all the necessary equipment, resources, licensing/credentials, and training to complete their patient care and assigned transports in a proper and efficient manner that meets our contractual and customer service standards, and that crews and vehicles are compliant with all local, state, and federal regulations. Role and Responsibilities Serve as the main point of contact for crew members during their shifts, ensuring open lines of communication and addressing any personnel issues, operational challenges, or resource shortages. Support crews in their day-to-day operations, from ensuring they have adequate medical supplies to addressing any operational challenges that may hinder their ability to respond to calls. Offer guidance and mentorship to EMS staff, including providing performance feedback, conducting clinical observation forms. Be immediately available to respond to emergencies or scheduled calls to provide support, especially in high-risk or critical situations, and or lift assist requests. Available to respond to ALS upgrades if applicable Work with the Medical Communications Center to ensure that response times remain within operational standards and assist with call prioritization if multiple high-priority calls occur simultaneously. Provide on-the-ground support and decision-making to mitigate operational issues during emergencies. Proactively track and resolve missing or incomplete PCR records, working closely with EMS crews to ensure accurate, detailed documentation of patient care, treatments, and transport details. Communicate directly with crew members to troubleshoot and resolve issues and assist with correcting errors in PCR submissions. Act as the primary point of contact for EMS crew members experiencing technical issues with electronic devices (such as mobile data terminals, in-vehicle communication systems, or GPS tracking systems). Troubleshoot common issues with the equipment, escalating complex technical issues to the IT department for resolution. Oversee the fleet scheduling process to ensure that ambulances and other EMS vehicles are properly assigned based on crew availability, call volume, and vehicle readiness. Adjust the fleet schedule as needed to accommodate emergency situations, vehicle breakdowns, or sudden changes in crew availability. Collaborate with the Logistics and Maintenance departments to ensure vehicles are well-maintained, fueled, and ready for service. Manage the documentation and reporting of any accidents, injuries, or operational incidents that occur involving EMS crews, ambulances, or equipment. Complete all accident injury reports to their fullest extent including but not limited to pictures, crew reports, supervisor reports, PC365, etc. Ensure office is kept clean and free of any OSHA violations Completing Weekly Vehicle Unit Checks on units. Conduct comprehensive checks of all EMS equipment, including medical supplies, life-saving equipment (e.g., defibrillators, oxygen tanks), and operational tools (e.g., stretchers, gurneys). Manage the inventory of consumables, ensuring that stock levels of necessary supplies such as bandages, medications, and PPE are always maintained. Work with the procurement team to order and restock items as necessary, preventing shortages that could affect patient care. Support the training and orientation process to ensure new hires are prepared to perform their roles effectively from day one. Ensure that crews are properly assigned and that shifts are covered appropriately, especially in the event of last-minute changes or callouts. Fill in for last minute emergent vacancies due to injury, or illness on shift, or in case of a critical 911 shift vacancy. Assist and provide coverage for other regional supervisors when needed (e.g., STL operations). Monitor employee compliance with Samsara technology and other company programs. Ensure payroll accuracy and scheduling needs are met in a timely manner. Support QA/QI follow ups. Participate in community outreaches and training events when needed. Staff support, providing coaching and retraining when necessary. Ensure compliance with company policies, protocols, OSHA, HIPPA, and State regulations. Perform other duties as assigned by leadership. Qualifications and Education Requirements Graduation From High School or equivalent 19 years old or older at time of hire for insurance purposes Successful completion of NREMT certification Minimum of 3 years of experience in a high volume 911 system Current NREMT and State EMT (or ability to obtain within 10 days of hire) Valid driver's license Ability to drive company vehicles with a clean driving record Successful completion of a state sponsored EVOC course or ability to obtain in 90 days Current AHA BLS CPR or ability to obtain within 10 days of hire Successful completion of GEMS or ability to obtain in 90 days Successful completion of TIMS or ability to obtain in 90 days Successful completion of FTO training or ability to obtain in 90 days Successful completion of ICS 100, 200, 300, 400, 700, & 0800 certification or ability to obtain in 90 days Ability to provide quality patient care within scope of practice Knowledge of all state protocols for an EMT Availability for recall in times of crisis Ability to work a rotating schedule with open availability Ability to pass a lift test and have the ability to lift 150 - 200 pounds Ability to pass a pre-employment drug test Ability to pass a pre-employment background check Ability to read, speak, and write English. PREFERRED SKILLS Excellent customer service skills Knowledge of medical terminology and writing patient care reports Problem solving Ability to manage time and muti-task. Critical thinking and decision-making skills Ability to remain calm under pressure Ability to promote a culture of safety, teamwork, and accountability Previous Supervisory experience
    $27-30 hourly 23d ago
  • Fabrication & Stamping Operations Supervisor

    Colson Group Holdings LLC 4.1company rating

    Leader job in Jonesboro, AR

    Job DescriptionLead Our Metal Fabrication Floor Picture the start of your shift: you walk the floor, greet teams across cutting, forming, stamping, welding, and assembly, then review WIP, material availability, and last shift's metrics. You set priorities, confirm safety readiness, and align the line leads to meet customer demand. Throughout the day, you coach, troubleshoot, and remove roadblocks so people, parts, and processes flow. What You'll Do Direct and coach production teams across all operations to achieve daily output, quality, and safety targets. Set priorities, assign work, and track progress; communicate results and issues to management. Safeguard product quality while maintaining high productivity standards. Ensure accurate completion and entry of daily paperwork (labor, scrap, SPC) into the labor reporting system. Replenish materials to points of use and move finished goods into inventory promptly and accurately. Uphold company policies and standards; model safe work behaviors on the floor. Standardize and sustain processes by assessing operating practices, control methods, and record-keeping. Apply Lean tools and techniques to elevate throughput and reduce waste. Partner with cross-functional teams; respond quickly to requests and questions from other departments. What You'll Bring Education: High school diploma (required). Background: Supervision or 2-5 years of equivalent hands-on experience. Experience: 2-3 years leading production/assembly teams; 2-3 years maintaining quality in a manufacturing environment; direct exposure to stamping manufacturing; involvement in continuous improvement initiatives; history of cross-department collaboration. Skills: Team leadership, problem solving, goal setting, workflow planning, and accountability tracking. Systems: Proficiency with MS Office (Outlook, Word, Excel) and familiarity with ERP platforms such as Epicor. Quality Mindset: Establish and enforce standards; complete shift summaries to report outcomes. Communication: Strong cross-functional communication; ability to train and lead by example. Equipment: Training in material handling equipment; reliable work ethic. Physical Requirements In occasional coverage for floor employees, you may need to: Lift packages up to 40 pounds. Bend or stoop as tasks require. Walk long distances repeatedly throughout the day. Stand and walk for 8+ hours per day. Climb step stools or small ladders. Compliance and Notices *Note *Every effort has been made to identify the essential functions of this position. However, this in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position. *This position is a safety-sensitive position. The position requires operating or working around heavy equipment, which if performed while under the influence of drugs (including marijuana) or alcohol could result in errors in judgment, inattentiveness or diminished coordination, dexterity or composure that could in turn result in mistakes that would endanger the health and safety of you and others.
    $37k-58k yearly est. 9d ago

Learn more about leader jobs

How much does a leader earn in Jonesboro, AR?

The average leader in Jonesboro, AR earns between $29,000 and $132,000 annually. This compares to the national average leader range of $49,000 to $153,000.

Average leader salary in Jonesboro, AR

$62,000

What are the biggest employers of Leaders in Jonesboro, AR?

The biggest employers of Leaders in Jonesboro, AR are:
  1. CDM Smith
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