Team Lead - IT Service Operations
Remote leader tier job
Team Lead - IT Service Operations for Cloud & Security Managed Service Provider
We are a financially backed niche Cloud, Security Managed Service Provider; we've doubled our MRR in the last year-and-a-half and continue investing back into our business expanding market share.
· Philadelphia, PA
· $75,000 - $95,000 + bonuses + profit sharing
· Partial work from Home.
What's notable - over the last 18 months we've cornered the market for our niche vertical; we're looking for hands-on technical and service leadership as we continue to scale the model.
Over the last two years we've made significant improvements in operational efficiency in lockstep with our growth and run a streamlined, proactive managed services model.
· We value quality of life; the average tenure is 5 ½ years and we work hard to make sure success is shared and employees grow with the company.
· We outline career tracks for all employees - know what you're working towards, how to get there and see yourself growing professionally and financially with a financially-backed MSP.
Primary Function: Technical Lead on Service Desk (Level 2) + Service Operations + help us scale our repeatable service delivery model as we scale.
· We are a niche MSP (go niche or go home); average client size is 50 - 500 users.
· We're looking for someone who has been the go-to person on their MSP team, comfortable owning the tougher technical work while helping L1s.
· 60% hands-on technical support + 40% service operations.
· Someone who thinks in terms of root cause, standardization and client experiences and not just closing tickets.
· Handle L2 technical issues and oversee our repeatable service model; then refine and improve processes as we continue expanding market share.
Leadership
· Keep a pulse on day-to-day service flow: review the queue, confirm work is progressing and make sure tickets get closed cleanly w/communication.
· Own client follows through and check in after work is completed.
· Coordinate the team's workload - assign onsite visits, schedule hands-on work and help junior techs approach problems the right way so they continue to grow.
Our Tech Stack
· Microsoft 365 + Azure AD / Entra ID across hybrid environments: identity, access, policies, MFA/conditional access, clean tenant hygiene.
· Windows Server + Hybrid Cloud (Azure preferred) domain services, GPO and environment standardization
· Azure Infrastructure - VM provisioning, virtual networks, storage tiers, backup/DR patterns, and helping move clients toward consistent cloud-first configurations.
· Networking Fundamentals - VLANs, routing, VPNs, firewalls (we'll coach and level-up CLI and secure configuration patterns as you grow).
Benefits
· Profit Share: Everyone participates when the company wins.
· Health, Dental & Vision + 401(k) with match
· Generous PTO & Paid Holidays - we built the company so people can actually have a life outside of work.
· Professional Development is huge because it aligns everyone's goals: paid training, certification support and dedicated learning time - we'll even fund your own home lab.
· Career Pathing: Clear progression to management. Know what you're working towards. We also offer career paths into different teams.
Information Technology Infrastructure Team Lead
Remote leader tier job
Our North West Houston client is looking to add an Infrastructure Team Lead! This role is direct hire with a hybrid schedule (4 days in office and 1 day work from home).The Infrastructure Team Lead will be 75% hands on work and 25% people management. The ideal candidate will have a deep understanding of Windows/Linux severs/systems and VMWare virtualization, and strong Azure experience.
Responsibilities:
Manage a team of System engineers and admins, to carry out day to day operations and data center related activities
Manage all virtualized platforms to support critical applications with zero unplanned downtime
Responsible for the on-call scheduling to support the business and application teams
Manage IT budgets and cost allocations
Responsible for carrying out life cycle management for physical and virtual infrastructure
Responsible for designing and maintain corporate back up policies
Collaborate with other IT system departments
Qualifications:
Bachelors degree in Computer Science or related field
7+ years of progressive technical experience
Strong knowledge in VMware
Experience managing Azure infrastructure
Linux experience
Help Desk Lead/Manager
Remote leader tier job
Location: RemoteRequired Clearance: Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c). Certifications: Project Management Institute (PMI) Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification.Required Education: HS Diploma/GEDRequired Experience: Seven (7)+ years of experience in supporting Information Technology as a Help Desk Lead/Manager.
Position Description:
PingWind is seeking a Help Desk Lead/Manager who supports triage meetings with the stakeholders to coordinate and collect additional information relevant to the issues identified by the end-user. Receives telephone calls and emails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
Primary Responsibilities:Typical Responsibilities/Tasks:
• Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. Studies and resolve computer software and hardware problems of users. • Acts as contact for users having problems using computer software, hardware, and operating systems. • Determines whether the problem is caused by hardware, software, or system. • Answers questions, applying knowledge of computer software, hardware, systems, and procedures. May perform incident management activities for categorizing and entering tickets into the tracking systems.• Supervises and coordinates activities of Help Desk Technicians or Representatives.• Engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and email messages from customers.• Establish scripts, procedures and templates used by the helpdesk team to perform daily activities. Manages a team of help desk support staff.• Experience with management, leadership, coordination, and customer contact for the help desk operation of a large-scale highly available system that is integrated with business-critical systems contemplated in this PWS.• Shall have excellent leadership skills, strong interpersonal skills, and be adept at handling conflict. Exceptional documentation skills, the ability to conduct research into a wide range of computing issues, and the ability to present ideas in user-friendly language to non-technical staff and end users.• Strong understanding of receiving, recording, and responding to help-desk requests from end-users. Managing the help desk call logging system. • Ensuring the system is fit for purpose and providing support as necessary. • Tracking help desk performance to ensure a high level of customer service and establishing customer service standards. • Responsible for the hiring, training, and supporting help desk representatives and technicians. • Expert knowledge of recent technological advances in computer science and engineering.
Required Qualifications
• Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c). • Project Management Institute (PMI) Project Management Professional (PMP) certification or Program Management Professional (PgMP) certification.
Desired Qualifications
• Bachelor's Degree
Auto-ApplyTech Support Team Lead
Remote leader tier job
Why CIG?
At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career!
CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees.
Why choose CIG s Information Technology Team?
Part of the Information Services department at CIG, the Information Technology (IT) organization delivers all internal and external technology solutions at CIG. This is your opportunity to join a fast-paced team dedicated to delivering high-quality technology experience to employees, agents, and policyholders.
Benefits
Accrue twenty-one days of Paid Time Off during your first year
Up to eighty-seven percent of benefits covered by CIG for you and your family members
Medical, dental, vision plans
One hundred percent covered plans
Basic Life & AD&D
Employee Assistance
Leave Management
Long Term Disability
Short Term Disability (Outside of CA)
Family Caregiver Support (Homethrive)
Child Care Resources (Tootris)
Business Travel Accident Protection
Voluntary benefit offerings
Short-term (CA only)
Voluntary Life AD&D self, spouse and child plans
Flexible Spending
Health Savings (HSA)
Hospital Indemnity
Accidental Injury
Critical Illness
ARAG Legal Services
Norton LifeLock
Nine paid holidays, plus two floating holidays
Above and Beyond Reward Recognition Program
Kudos & Shout Out Points Program
Quarterly Above and Beyond Bonus Program
Annual Above and Beyond Bonus Program
Competitive compensation
Base compensation
Salary Management Spot Bonuses
Annual Incentive/Profit sharing program, potential payout annually based on company results.
Discount partnerships
Gym memberships, credit union, travel, shopping, restaurants, theme parks, and more
Insurance Educational reimbursement and bonus programs
Employee Referral Bonus Program
Home and Auto Insurance Discount Program.
Paid Volunteer Time Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!
Retirement savings benefit (401k and Roth + match)
Health & Financial Wellness
Wellness platform, tools and events
Health Savings Account match
Financial Wellness Resources
Work Environment
This is a hybrid-eligible position, where Monday through Wednesday would be working in one of our offices, with Thursday and Friday eligible for work-from-home days. Office locations include: Monterey (CA), Roseville (CA), Bakersfield (CA) and Spokane (WA).
Job Overview
The Technical Support Team Lead is a leadership role responsible for ensuring the smooth functioning of the Tier 1 Tech Support Analyst team. The Team Lead will be responsible for managing, resolving, or escalating support incidents while ensuring timely incident resolution and service restoration. The successful candidate must have strong leadership skills, customer service skills, troubleshooting skills, and the ability to manage the team effectively.
Minimum Requirements
Bachelor s degree in IT or related field, or equivalent experience
3+ years of technical support service desk experience
CompTIA A+ Certification
ITIL Foundation certification
Microsoft Fundamentals
A valid driver's license may be required
Career Path Potential
Supervisor
Salary Range: $50,479 $83,291
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.
Help Desk Lead
Remote leader tier job
The University of Iowa Health Care Information Systems has an outstanding opportunity to join our team as a Help Desk Lead. In this role, you will be the direct supervisor for the Health Care IT Help Desk, which supports a large and complex network of IT Services across multiple facilities. The Help Desk team includes 16 professional staff, covering both daytime and overnight operations, as well as 1-2 temporary staff.
This position is eligible for hybrid work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
Position Responsibilities:
Develop and maintain phone, email, and service portal support procedures for all of UI Health Care support areas.
Direct staff that perform both troubleshooting and documented software installs for users via remote tools.
Test and validate new procedures for team processes.
Provide broad support for a variety of complex hardware and software issues.
Identify and document customer-impacting service outages and coordination of downtime communication internally and externally.
Track team performance and customer interaction metrics to identify trends and provide monthly analytics to leadership with action plans.
Lead Training delivery, create course content, and manage onboarding for new and current staff on the team.
Initiate emergency communication.
Assist with the development and maintenance of service-level documentation.
Assist in creating and maintaining user guides and managing knowledgebase content to support end users and HCIS staff.
Maintain contact lists for service outages.
May manage small projects or one or more phases of larger projects
Assist with the implementation of approved projects, providing project support and services.
Serve as the functional lead for the Help Desk by monitoring the day to day support of the UI Health Care customers.
Provide direction/supervision of the front line Help Desk staff.
Serve as mentor and subject matter expert for team.
Lead performance review process and professional development process for team.
Participate in the planning process for developing operating procedures, guidelines, and policies
Responsible for hiring process, i.e., evaluating applicants, conducting interviews.
Health Care Information Systems (HCIS): Provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.
HCIS services University of Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff
Additional Information:
Pay Grade: ****************************************************************************
Salary: $68,678 to commensurate - Paygrade 5B
The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at *****************************
Percent of Time: 100%
Location: 3281 Ridgeway Drive, Coralville, IA
Staff Type: Professional & Scientific
Type of Position: Regular
Education Requirements:
Bachelor's degree in MIS or Computer Science or an equivalent combination of education and experience.
Experience Requirements:
Experience, typically 4-7 years, in application and/or technology support in managed workstation environment with Windows 10 and Office 365.
Experience working collaboratively in a team-based environment.
Ability to communicate effectively, both orally and in writing, with technical and non-technical staff.
Experience working with an electronic ticketing system.
Excellent organizational skills.
Ability to work independently with a strong focus on customer service.
Professional experience working effectively with individuals from a variety of backgrounds and perspectives.
Desired Qualifications:
Experience providing IT support in a health care environment.
Experience providing outage and service change communication to end-users.
Experience collecting metrics for IT service desk operations.
Experience managing the life cycle of technical process documentation.
Experience recruiting and onboarding new staff.
Experience as an administrative manager of technical staff, providing leadership and mentoring.
Experience planning support needs for new service rollouts.
To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
This position is not eligible for University sponsorship for employment authorization.
For additional questions contact Lilian Kimani - ***********************
Additional Information Compensation Contact Information
Easy ApplyTech Support Team Lead
Remote leader tier job
Why CIG? At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career! CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees.
Why choose CIGs Information Technology Team?
Part of the Information Services department at CIG, the Information Technology (IT) organization delivers all internal and external technology solutions at CIG. This is your opportunity to join a fast-paced team dedicated to delivering high-quality technology experience to employees, agents, and policyholders.
Benefits
* Accrue twenty-one days of Paid Time Off during your first year
* Up to eighty-seven percent of benefits covered by CIG for you and your family members
* Medical, dental, vision plans
* One hundred percent covered plans
* Basic Life & AD&D
* Employee Assistance
* Leave Management
* Long Term Disability
* Short Term Disability (Outside of CA)
* Family Caregiver Support (Homethrive)
* Child Care Resources (Tootris)
* Business Travel Accident Protection
* Voluntary benefit offerings
* Short-term (CA only)
* Voluntary Life AD&D self, spouse and child plans
* Flexible Spending
* Health Savings (HSA)
* Hospital Indemnity
* Accidental Injury
* Critical Illness
* ARAG Legal Services
* Norton LifeLock
* Nine paid holidays, plus two floating holidays
* Above and Beyond Reward Recognition Program
* Kudos & Shout Out Points Program
* Quarterly Above and Beyond Bonus Program
* Annual Above and Beyond Bonus Program
* Competitive compensation
* Base compensation
* Salary Management Spot Bonuses
* Annual Incentive/Profit sharing program, potential payout annually based on company results.
* Discount partnerships
* Gym memberships, credit union, travel, shopping, restaurants, theme parks, and more
* Insurance Educational reimbursement and bonus programs
* Employee Referral Bonus Program
* Home and Auto Insurance Discount Program.
* Paid Volunteer Time Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!
* Retirement savings benefit (401k and Roth + match)
* Health & Financial Wellness
* Wellness platform, tools and events
* Health Savings Account match
* Financial Wellness Resources
Work Environment
This is a hybrid-eligible position, where Monday through Wednesday would be working in one of our offices, with Thursday and Friday eligible for work-from-home days. Office locations include: Monterey (CA), Roseville (CA), Bakersfield (CA) and Spokane (WA).
Job Overview
The Technical Support Team Lead is a leadership role responsible for ensuring the smooth functioning of the Tier 1 Tech Support Analyst team. The Team Lead will be responsible for managing, resolving, or escalating support incidents while ensuring timely incident resolution and service restoration. The successful candidate must have strong leadership skills, customer service skills, troubleshooting skills, and the ability to manage the team effectively.
Minimum Requirements
* Bachelors degree in IT or related field, or equivalent experience
* 3+ years of technical support service desk experience
* CompTIA A+ Certification
* ITIL Foundation certification
* Microsoft Fundamentals
* A valid driver's license may be required
Career Path Potential
* Supervisor
Salary Range: $50,479 $83,291
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.
HWIL SW I&T Team Lead
Remote leader tier job
You will be the HWIL SW I&T Team Lead for the HWIL SW I&T Team. Our team is responsible for advancing Hardware‑in‑the‑Loop (HWIL) capabilities that enable realistic, real‑time testing of missile and sensor subsystems. What You Will Be Doing As the HWIL SW I&T Team Lead you will be responsible for leading the design, development, integration, and testing of advanced HWIL systems within the Integration, Test and Evaluation (IT&E) functional directorate.
Your responsibilities will include, but are not limited to:
* Provide full‑spectrum leadership-shaping vision, building relationships, energizing the team, and delivering results.
* Oversee multi‑product‑line HWIL development, test, and integration across varying technical and contractual requirements.
* Direct technical execution of sensor modeling, real‑time closed‑loop simulation, and capability sustainment.
* Serve as the primary liaison with USG HWIL counterparts, managing roadmaps, capabilities, and future upgrades.
* Act as Control Account Manager, driving cost, schedule, and earned‑value performance for HWIL efforts.
Why Join Us
The ideal candidate is a collaborative technical leader who thrives in a fast‑paced, mission‑critical environment. This role offers the chance to shape next‑generation missile and sensor capabilities while leading a high‑performing engineering team.
We are committed to supporting your work‑life balance and overall well‑being, offering flexible scheduling options. Learn more about Lockheed Martin's comprehensive benefits package here.
Further Information About This Opportunity
This position is in Orlando. Discover more about our Orlando, Florida location.
MUST BE A U.S. CITIZEN - This position is located at a facility that requires special access. The selected candidate must possess an active Secret clearance to start.
Basic Qualifications:
* Bachelor's degree or higher in a STEM field with 5+ years of experience
* Experience as an Agile Product Owner leading the technical design, performance and execution of an HWIL capability.
* Strong technical background in real-time HWIL integration, IR/RF signal generation, and digital modeling.
* Expertise in System Engineering processes and HWIL verification methodologies.
* Excellent communication, collaboration, and stakeholder engagement skills.
* Active Secret clearance.
Desired Skills:
* Experience as a Cost Account Manager (CAM).
* Experience managing multiple programs and balancing technical and business objectives.
* Experience designing, integrating and testing IR Target Generation Systems.
* Experience integrating digital models into a real-time, closed-loop simulation utilizing C++.
* Experience simulating Datalink, GPS, Inertial Measurement Units (IMUs) and Control Actuation Systems (CAS).
Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration.
Clearance Level: Secret with Investigation or CV date within 5 years
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: 4x10 hour day, 3 days off per week
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Experience Level: Experienced Professional
Business Unit: MISSILES AND FIRE CONTROL
Relocation Available: Possible
Career Area: Test Engineering
Type: Full-Time
Shift: First
IT Platform Systems Team Lead
Remote leader tier job
IT Platform Systems Team Lead Job Type: Full-Time Country: United States State: MI City: Sterling Heights Remote Work Options: On-Site
Security Clearance Required: Ability to obtain security clearance
Career Level: Senior
Requisition ID: 17097496
Description: About the Position:
The Platform Systems Team Lead's role is to oversee the development, implementation, and maintenance of IT platforms, with a specific focus on VMWare, Azure, Windows Server, and Active Directory management. This role requires a strategic thinker with deep technical knowledge. The lead will ensure enterprise platform provisioning and maintenance that is consistent with company goals, industry best practices and regulatory requirements.
Company Information:
General Dynamics is a successful Fortune 100, global aerospace and defense company, with over 90,000 employees world-wide. General Dynamics Land Systems, a business unit of General Dynamics, has a strong foundation of delivering core engineering and manufacturing capabilities to our clients for military vehicles. Our team is focused on continuous process and productivity improvements that reduce product costs, while increasing troop safety and effectiveness. Land Systems continues to work with the US Armed Forces and its Allies to ensure these vehicles remain survivable, relevant, flexible, affordable and capable of addressing a dynamic threat environment.
What We Offer:
Starting your career or you are an experience professional, we offer a Total Rewards package that is Impactful and built for you.
* Healthcare including medical, dental, vision, HSA and Flex Spending
* Competitive base pay and incentive pay that rewards individual and team performance, and comprehensive benefits.
* 401k Match (6%)
* Educational Assistance
* 9-80 Work Schedule (This position's standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off)
* On-going learning opportunities within a diverse, inclusive and rewarding work environment
* Onsite cafeteria, fitness center, and outdoor fitness track
Responsibilities to Anticipate/Expect:
Strategy & Planning
* Develop and maintain capacity plans and long-term strategic goals for server systems and software in conjunction with end-users and department managers.
* Implement automation that will maximize the team's time and reduce errors.
* Actively mentor and guide systems administrators.
* Make recommendations on technology improvements and asset refresh strategies.
Acquisition & Deployment
* Coordinate with network engineering, business application, and database administration functions to procure and implement systems that utilize industry best practices to meet corporate objectives.
* Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services.
Operational Management
* Ensure the team's work is equitably distributed based on skills and interests.
* Manage all operating systems and supporting applications.
* Ensure runbooks and documentation are current, complete, and peer reviewed.
* Manage and report on utilization and capacity of assets.
* Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
* Establish, document, and test routine system backups and restores.
* Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on systems. Escalate incidents as necessary.
* Support application development teams throughout project lifecycles.
* Analyze system, server, application, storage, and backup device performance.
* Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
* Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
* Manage and provide guidance to members of the team.
Position Requirements:
Formal Education & Certification
* Bachelors of Science degree in Computer Science, Management Information Systems, or related is preferred. Experience will be considered in lieu of degree.
* 10+ years of experience as a Windows server administrator
* Expertise with Active Directory.
* Certifications in Microsoft solutions, VMWare, Authentication, virtualization.
Knowledge & Experience
* Experience in managing a team and ensuring crossover of knowledge and capabilities.
* Background in automating routine processes such as patching and group management.
* Deep technical background with expertise in VMWare, Azure, Windows Server, and Active Directory management and automation tools.
* Strong knowledge of local area network administration.
* Experience documenting and maintaining configuration and process information.
* Good understanding of the organization's goals and objectives.
* Knowledge of applicable regulatory requirements.
* Skilled at working within a team-oriented, collaborative environment.
* Experience working with outside vendors.
* Background in defense industry with experience deploying systems that meet regulatory requirements is a plus
Personal Attributes
* Strong interpersonal skills with a team mentality.
* Customer service orientation.
* Proven analytical and problem-solving abilities.
* Ability to effectively prioritize and execute tasks in a high-pressure environment.
* Ability to present ideas and solutions in user-friendly language.
* Must be a U.S. Person (i.e. a lawful permanent resident of the U.S.)
GDLS considers factors such as, scope/responsibilities of the position, candidate experience and education/training background, in addition to local market comparable and business considerations when extending an offer.
Headquartered in Reston, Virginia, General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people across 65 countries worldwide and in all 50 U.S. states, more information is available at *********** General Dynamics Land Systems, is a business unit of General Dynamics, and is an innovative leader of ground combat systems' equipment and software for our clients. Our performance-driven team partners with the U.S. Army, U.S. Marine Corp and other militaries across the Globe to ensure that next generation ground combat vehicles are ready to protect our fighting men and women in uniform. General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance.
As an Equal Opportunity Employer, General Dynamics Land Systems ("GDLS") provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.. If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call ************ or send an e-mail to for assistance and let us know the nature of your request and your contact information.
About the Position:
The Platform Systems Team Lead's role is to oversee the development, implementation, and maintenance of IT platforms, with a specific focus on VMWare, Azure, Windows Server, and Active Directory management. This role requires a strategic thinker with deep technical knowledge. The lead will ensure enterprise platform provisioning and maintenance that is consistent with company goals, industry best practices and regulatory requirements.
Company Information:
General Dynamics is a successful Fortune 100, global aerospace and defense company, with over 90,000 employees world-wide. General Dynamics Land Systems, a business unit of General Dynamics, has a strong foundation of delivering core engineering and manufacturing capabilities to our clients for military vehicles. Our team is focused on continuous process and productivity improvements that reduce product costs, while increasing troop safety and effectiveness. Land Systems continues to work with the US Armed Forces and its Allies to ensure these vehicles remain survivable, relevant, flexible, affordable and capable of addressing a dynamic threat environment.
What We Offer:
Starting your career or you are an experience professional, we offer a Total Rewards package that is Impactful and built for you.
* Healthcare including medical, dental, vision, HSA and Flex Spending
* Competitive base pay and incentive pay that rewards individual and team performance, and comprehensive benefits.
* 401k Match (6%)
* Educational Assistance
* 9-80 Work Schedule (This position's standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off)
* On-going learning opportunities within a diverse, inclusive and rewarding work environment
* Onsite cafeteria, fitness center, and outdoor fitness track
Responsibilities to Anticipate/Expect:
Strategy & Planning
* Develop and maintain capacity plans and long-term strategic goals for server systems and software in conjunction with end-users and department managers.
* Implement automation that will maximize the team's time and reduce errors.
* Actively mentor and guide systems administrators.
* Make recommendations on technology improvements and asset refresh strategies.
Acquisition & Deployment
* Coordinate with network engineering, business application, and database administration functions to procure and implement systems that utilize industry best practices to meet corporate objectives.
* Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services.
Operational Management
* Ensure the team's work is equitably distributed based on skills and interests.
* Manage all operating systems and supporting applications.
* Ensure runbooks and documentation are current, complete, and peer reviewed.
* Manage and report on utilization and capacity of assets.
* Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
* Establish, document, and test routine system backups and restores.
* Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on systems. Escalate incidents as necessary.
* Support application development teams throughout project lifecycles.
* Analyze system, server, application, storage, and backup device performance.
* Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
* Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
* Manage and provide guidance to members of the team.
Position Requirements:
Formal Education & Certification
* Bachelors of Science degree in Computer Science, Management Information Systems, or related is preferred. Experience will be considered in lieu of degree.
* 10+ years of experience as a Windows server administrator
* Expertise with Active Directory.
* Certifications in Microsoft solutions, VMWare, Authentication, virtualization.
Knowledge & Experience
* Experience in managing a team and ensuring crossover of knowledge and capabilities.
* Background in automating routine processes such as patching and group management.
* Deep technical background with expertise in VMWare, Azure, Windows Server, and Active Directory management and automation tools.
* Strong knowledge of local area network administration.
* Experience documenting and maintaining configuration and process information.
* Good understanding of the organization's goals and objectives.
* Knowledge of applicable regulatory requirements.
* Skilled at working within a team-oriented, collaborative environment.
* Experience working with outside vendors.
* Background in defense industry with experience deploying systems that meet regulatory requirements is a plus
Personal Attributes
* Strong interpersonal skills with a team mentality.
* Customer service orientation.
* Proven analytical and problem-solving abilities.
* Ability to effectively prioritize and execute tasks in a high-pressure environment.
* Ability to present ideas and solutions in user-friendly language.
* Must be a U.S. Person (i.e. a lawful permanent resident of the U.S.)
GDLS considers factors such as, scope/responsibilities of the position, candidate experience and education/training background, in addition to local market comparable and business considerations when extending an offer.
Headquartered in Reston, Virginia, General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people across 65 countries worldwide and in all 50 U.S. states, more information is available at *********** General Dynamics Land Systems, is a business unit of General Dynamics, and is an innovative leader of ground combat systems' equipment and software for our clients. Our performance-driven team partners with the U.S. Army, U.S. Marine Corp and other militaries across the Globe to ensure that next generation ground combat vehicles are ready to protect our fighting men and women in uniform. General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance.
As an Equal Opportunity Employer, General Dynamics Land Systems ("GDLS") provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.. If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call ************ or send an e-mail to for assistance and let us know the nature of your request and your contact information.
Tech Support Team Lead
Remote leader tier job
Why CIG?
At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career!
CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees.
Why choose CIG s Information Technology Team?
Part of the Information Services department at CIG, the Information Technology (IT) organization delivers all internal and external technology solutions at CIG. This is your opportunity to join a fast-paced team dedicated to delivering high-quality technology experience to employees, agents, and policyholders.
Benefits
Accrue twenty-one days of Paid Time Off during your first year
Up to eighty-seven percent of benefits covered by CIG for you and your family members
Medical, dental, vision plans
One hundred percent covered plans
Basic Life & AD&D
Employee Assistance
Leave Management
Long Term Disability
Short Term Disability (Outside of CA)
Family Caregiver Support (Homethrive)
Child Care Resources (Tootris)
Business Travel Accident Protection
Voluntary benefit offerings
Short-term (CA only)
Voluntary Life AD&D self, spouse and child plans
Flexible Spending
Health Savings (HSA)
Hospital Indemnity
Accidental Injury
Critical Illness
ARAG Legal Services
Norton LifeLock
Nine paid holidays, plus two floating holidays
Above and Beyond Reward Recognition Program
Kudos & Shout Out Points Program
Quarterly Above and Beyond Bonus Program
Annual Above and Beyond Bonus Program
Competitive compensation
Base compensation
Salary Management Spot Bonuses
Annual Incentive/Profit sharing program, potential payout annually based on company results.
Discount partnerships
Gym memberships, credit union, travel, shopping, restaurants, theme parks, and more
Insurance Educational reimbursement and bonus programs
Employee Referral Bonus Program
Home and Auto Insurance Discount Program.
Paid Volunteer Time Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!
Retirement savings benefit (401k and Roth + match)
Health & Financial Wellness
Wellness platform, tools and events
Health Savings Account match
Financial Wellness Resources
Work Environment
This is a hybrid-eligible position, where Monday through Wednesday would be working in one of our offices, with Thursday and Friday eligible for work-from-home days. Office locations include: Monterey (CA), Roseville (CA), Bakersfield (CA) and Spokane (WA).
Job Overview
The Tech Support Team Lead is a leadership role responsible for ensuring the smooth functioning of the Tier 1 Tech Support Analyst team. The Team Lead will be responsible for managing, resolving, or escalating support incidents while ensuring timely incident resolution and service restoration. The successful candidate must have strong leadership skills, customer service skills, troubleshooting skills, and the ability to manage the team effectively.
Minimum Requirements
3-4 years of technical support service desk experience
College-level degree or comparable technical certifications. (updated)
CompTIA A+ Certification (updated)
ITIL Foundation certification
Microsoft Fundamentals
Career Path Potential
Supervisor
Salary Range: $50,479 $83,291
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.
IT Team Lead Digital Workplace Client Engineering Services
Leader tier job in Marysville, OH
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future!
Job Purpose
* The purpose of the Digital Workplace Client Engineering Services Team Lead is to ensure the streamlined operation of the team is in alignment with the business objectives of the Global Client Engineering & Mobile Platform Group and the Digital Workplace Services Department.
* This individual will plan, coordinate, and direct the activities of the Team, with a focus on client engineering and various endpoint standards, platforms and solutions.
* The Team Lead for Digital Workplace Client Engineering Services oversees the management of regional digital workplace client platforms, ensuring their reliability, performance, and user satisfaction, and must stay abreast of emerging technologies and best practices.
* Responsibilities include - Windows Client Platform, Device Management Platform (Intune, Group Policy, Licensing Servers, etc), End User Device Strategy & Design, Client Engineering Support, Endpoint Standards, and Communication.
* This person will also define and implement IT policies, procedures, and best practices as it relates to the services and applications.
* They will work closely with decision makers across the organization to identify, recommend, develop, implement, and support cost-effective processes and technology solutions and/or services for all aspects of the organization.
Key Accountabilities
* Work together with the Group Lead to provide input for the direction and vision of Digital Unit, the Division, Department, and Group. Contribute ideas and formulate the details on the execution of Division, Department, and Group strategy.
* Build global relationships and networks to achieve trust and credibility, by discovering and meeting the needs of internal and external customers. Use persuasion and influence to achieve maximum results with global IT goals.
* Build and maintain a high-performing IT team by fostering associate development and long-term capability by teaching, coaching, and mentoring, integrated with consistent and effective individual performance management. Ensure the team is motivated, engaged, and inspired to achieve goals and objectives.
* Achieve the goals for the Digital Workplace Client Engineering Services Team as approved annually, including schedule, budget, and quality commitments
* Advance end-user computing tools and capability within the global region. Align endpoint strategies with other strategies within the region (e.g., security and risk, data loss, compliance, record retention, collaboration, etc.)
* Serve as a technical leader in the area of end-user computing strategy and design.
Qualifications, Experience, and Skills
* Bachelor's degree in Computer Science, Information Technology, or a related field and/or equivalent work experience.
* Minimum Experience
* 3 to 5 years of IT work experience
* 1 to 2 years of supervisory experience with experience managing professionals leadings groups.
* Endpoint Management (On-prem / Microsoft Azure cloud) Based Product experience and/or certificates highly desirable
* Other Job-Specific Skills:
* Experience collaborating across Global and Regional IT organizations, business partners and stakeholders
* Leadership and management experience in:
* Leadership, team building, and management skills
* Strong understanding of the organization's goals and objectives and to drive Digital Workplace Client Engineering Services innovation
* Establishing collaborative business user and IT relationships across the company
* Capable of multitasking, prioritizing, and managing time and resources efficiently
* Highly self-motivated and independent.
* Excellent verbal and written communication skills
* Strong business and technical knowledge and experience:
* In-depth knowledge and management of Digital Workplace Client Engineering Services solutions and tools, including endpoint device management, endpoint standards and configurations, Windows Client Platform, client product lifecycle management, and endpoint solutions.
* Experience with defining and implementing global, regional and local standards and governance processes and policies
* Excellent understanding of the organization's goals and objectives.Understanding of project management principles.
Visa sponsorship issues
* This position is not eligible for work visa sponsorship
Working conditions
* Onsite at least 4 days per workweek at the local Honda office at Marysville, OH. One fixed remote workday a week may be possible with prior departmental appproval.
* Annual business travel requirements ~ 5% to 10%.
What differentiates Honda and makes us an employer of choice?
Total Rewards:
* Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
* Regional Bonus (when applicable)
* Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
* Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
* Paid time off, including vacation, holidays, shutdown
* Company Paid Short-Term and Long-Term Disability
* 401K Plan with company match + additional contribution
Career Growth:
* Advancement Opportunities
* Career Mobility
* Education Reimbursement for Continued learning
* Training and Development Programs
Additional Offerings:
* Lifestyle Account
* Childcare Reimbursement Account
* Elder Care Support
* Tuition Assistance & Student Loan Repayment
* Wellbeing Program
* Community Service and Engagement Programs
* Product Programs
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
Tech Support Team Lead
Remote leader tier job
Why CIG? At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career! CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees.
Why choose CIGs Information Technology Team?
Part of the Information Services department at CIG, the Information Technology (IT) organization delivers all internal and external technology solutions at CIG. This is your opportunity to join a fast-paced team dedicated to delivering high-quality technology experience to employees, agents, and policyholders.
Benefits
* Accrue twenty-one days of Paid Time Off during your first year
* Up to eighty-seven percent of benefits covered by CIG for you and your family members
* Medical, dental, vision plans
* One hundred percent covered plans
* Basic Life & AD&D
* Employee Assistance
* Leave Management
* Long Term Disability
* Short Term Disability (Outside of CA)
* Family Caregiver Support (Homethrive)
* Child Care Resources (Tootris)
* Business Travel Accident Protection
* Voluntary benefit offerings
* Short-term (CA only)
* Voluntary Life AD&D self, spouse and child plans
* Flexible Spending
* Health Savings (HSA)
* Hospital Indemnity
* Accidental Injury
* Critical Illness
* ARAG Legal Services
* Norton LifeLock
* Nine paid holidays, plus two floating holidays
* Above and Beyond Reward Recognition Program
* Kudos & Shout Out Points Program
* Quarterly Above and Beyond Bonus Program
* Annual Above and Beyond Bonus Program
* Competitive compensation
* Base compensation
* Salary Management Spot Bonuses
* Annual Incentive/Profit sharing program, potential payout annually based on company results.
* Discount partnerships
* Gym memberships, credit union, travel, shopping, restaurants, theme parks, and more
* Insurance Educational reimbursement and bonus programs
* Employee Referral Bonus Program
* Home and Auto Insurance Discount Program.
* Paid Volunteer Time Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!
* Retirement savings benefit (401k and Roth + match)
* Health & Financial Wellness
* Wellness platform, tools and events
* Health Savings Account match
* Financial Wellness Resources
Work Environment
This is a hybrid-eligible position, where Monday through Wednesday would be working in one of our offices, with Thursday and Friday eligible for work-from-home days. Office locations include: Monterey (CA), Roseville (CA), Bakersfield (CA) and Spokane (WA).
Job Overview
The Tech Support Team Lead is a leadership role responsible for ensuring the smooth functioning of the Tier 1 Tech Support Analyst team. The Team Lead will be responsible for managing, resolving, or escalating support incidents while ensuring timely incident resolution and service restoration. The successful candidate must have strong leadership skills, customer service skills, troubleshooting skills, and the ability to manage the team effectively.
Minimum Requirements
* 3-4 years of technical support service desk experience
* College-level degree or comparable technical certifications. (updated)
* CompTIA A+ Certification (updated)
* ITIL Foundation certification
* Microsoft Fundamentals
Career Path Potential
* Supervisor
Salary Range: $50,479 $83,291
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.
IT Team Lead - Manufacturing Solutions Smart Factory
Leader tier job in Solon, OH
Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers.
Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills-you'll thrive in a culture that promotes learning and development.
We strive to be a company where we all can do our best work with a true sense of purpose and belonging.
**Be** Connected. **Be** Valued. **Be** You.
We hope you'll consider joining our team.
The **IT Team Lead, Business Operations Platform** position serves as a strategic partner to business stakeholders, ensuring that technology initiatives align with organizational goals and deliver measurable value. By fostering strong relationships across business functions and leadership teams, this role drives reliable service delivery and long-term success. Leading a team of IT professionals, the position ensures operational excellence while delivering technology solutions that support manufacturing operations and Industry 4.0 smart factory initiatives. The role combines leadership responsibilities with hands-on contribution to both project execution and daily operations.
**Essential Duties and Responsibilities:**
+ **Lead and mentor a team** . Set clear goals, delegate responsibilities effectively, track performance, and develop team capabilities to ensure consistent delivery of IT services and smart factory support.
+ **Foster stakeholder relationships** . Build trusted partnerships with functional leaders, advocating for their success by ensuring IT solutions deliver value and support evolving business needs.
+ **Shape technology demand through business understanding** . Engage with manufacturing and operations leaders to understand strategic goals, challenges, and process needs, translating them into actionable IT requirements.
+ **Co-develop technology roadmaps** . Partner with business and IT leaders to define, prioritize, and maintain shared technology roadmaps that enable innovation, operational efficiency, and smart factory evolution.
+ **Ensure service responsiveness and reliability** . Monitor and manage incoming service requests, incidents, and change orders, driving timely resolution and a high level of customer satisfaction.
+ **Oversee system implementations** . Manage end-to-end execution of digital solutions and platform rollouts, ensuring alignment with business objectives, adherence to timelines and budgets, and minimal disruption to plant operations.
+ **Drive innovation and continuous improvement** . Identify gaps and opportunities across processes, tools, and systems to proactively introduce improvements that enhance service quality and business impact.
+ **Oversee platform specific software operating expenses** . Evaluate and approve software licensing spend based on business needs to ensure responsible financial stewardship and regulatory compliance.
+ **Educate and develop associates** to achieve individual and organizational goals. Provide clear direction, regular coaching, and performance feedback. Lead by example with integrity, address concerns constructively, and create growth opportunities while ensuring alignment with company policies and performance standards.
+ **Responsible for leading associate** through Swagelok's Performance Management system, as a leader, you are expected to know, enforce, and appropriately escalate all Swagelok associate policies.
+ Manages between 2-6 direct reports
**Education and/or Work Experience Requirements:**
+ **Education:** Bachelor's degree in Computer Science, Business Administration, Engineering or equivalent experience.
+ **Experience:**
+ 5+ years of experience in IT service delivery, business relationship management, or customer success, preferably in a manufacturing environment.
+ Experience building stakeholder relationships across operations, engineering, and executive leadership teams.
+ Proven track record leading cross-functional teams and managing technology implementations that support operational excellence
+ Understanding of manufacturing systems (e.g., MES, SCADA, ERP) and Industry 4.0 concepts is preferred.
+ **Skills:**
+ Excellent communication and problem-solving skills, with the ability to translate technical issues into business context
+ Strong team leadership, change management, and communication skills across technical and non-technical audiences
+ Ability to align IT services with strategic business goals and smart factory initiatives
+ Skilled at stakeholder and relationship management, building trust and collaboration across business, operations, and IT teams.
+ Proficient in delivering complex technology projects and executing IT service operations
**Working Conditions and/or Physical Requirements:**
+ Working conditions associated with normal office environment.
+ Ability to operate standard office equipment (e.g., computer, telephone, copier, printer, etc.).
+ Ability to effectively communicate in both small and large groups and settings.
+ Ability to traverse between multiple locations in Ohio and Pennsylvania as needed.
+ Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and quantitative productivity standards.
+ Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.
To apply:
1. Click 'Apply Now' to the role of interest, upload your resume and complete the application.
2. Those that match our qualifications will be contacted to schedule a phone interview.
Congratulations on taking the first step to **B** e Connected. **B** e Valued. **B** e You.
_Swagelok is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, pregnancy, pregnancy-related medical conditions, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law._
_Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law. _
_This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason. _
\#LI-LK1
\#LI-Hybrid
Tech Support Team Lead
Remote leader tier job
Why CIG?
At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career!
CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees.
Why choose CIG s Information Technology Team?
Part of the Information Services department at CIG, the Information Technology (IT) organization delivers all internal and external technology solutions at CIG. This is your opportunity to join a fast-paced team dedicated to delivering high-quality technology experience to employees, agents, and policyholders.
Benefits
Accrue twenty-one days of Paid Time Off during your first year
Up to eighty-seven percent of benefits covered by CIG for you and your family members
Medical, dental, vision plans
One hundred percent covered plans
Basic Life & AD&D
Employee Assistance
Leave Management
Long Term Disability
Short Term Disability (Outside of CA)
Family Caregiver Support (Homethrive)
Child Care Resources (Tootris)
Business Travel Accident Protection
Voluntary benefit offerings
Short-term (CA only)
Voluntary Life AD&D self, spouse and child plans
Flexible Spending
Health Savings (HSA)
Hospital Indemnity
Accidental Injury
Critical Illness
ARAG Legal Services
Norton LifeLock
Nine paid holidays, plus two floating holidays
Above and Beyond Reward Recognition Program
Kudos & Shout Out Points Program
Quarterly Above and Beyond Bonus Program
Annual Above and Beyond Bonus Program
Competitive compensation
Base compensation
Salary Management Spot Bonuses
Annual Incentive/Profit sharing program, potential payout annually based on company results.
Discount partnerships
Gym memberships, credit union, travel, shopping, restaurants, theme parks, and more
Insurance Educational reimbursement and bonus programs
Employee Referral Bonus Program
Home and Auto Insurance Discount Program.
Paid Volunteer Time Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!
Retirement savings benefit (401k and Roth + match)
Health & Financial Wellness
Wellness platform, tools and events
Health Savings Account match
Financial Wellness Resources
Work Environment
This is a hybrid-eligible position, where Monday through Wednesday would be working in one of our offices, with Thursday and Friday eligible for work-from-home days. Office locations include: Monterey (CA), Roseville (CA), Bakersfield (CA) and Spokane (WA).
Job Overview
The Technical Support Team Lead is a leadership role responsible for ensuring the smooth functioning of the Tier 1 Tech Support Analyst team. The Team Lead will be responsible for managing, resolving, or escalating support incidents while ensuring timely incident resolution and service restoration. The successful candidate must have strong leadership skills, customer service skills, troubleshooting skills, and the ability to manage the team effectively.
Minimum Requirements
Bachelor s degree in IT or related field, or equivalent experience
3+ years of technical support service desk experience
CompTIA A+ Certification
ITIL Foundation certification
Microsoft Fundamentals
A valid driver's license may be required
Career Path Potential
Supervisor
Salary Range: $50,479 $83,291
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.
Tech Support Team Lead
Remote leader tier job
Why CIG? At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career! CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees.
Why choose CIGs Information Technology Team?
Part of the Information Services department at CIG, the Information Technology (IT) organization delivers all internal and external technology solutions at CIG. This is your opportunity to join a fast-paced team dedicated to delivering high-quality technology experience to employees, agents, and policyholders.
Benefits
* Accrue twenty-one days of Paid Time Off during your first year
* Up to eighty-seven percent of benefits covered by CIG for you and your family members
* Medical, dental, vision plans
* One hundred percent covered plans
* Basic Life & AD&D
* Employee Assistance
* Leave Management
* Long Term Disability
* Short Term Disability (Outside of CA)
* Family Caregiver Support (Homethrive)
* Child Care Resources (Tootris)
* Business Travel Accident Protection
* Voluntary benefit offerings
* Short-term (CA only)
* Voluntary Life AD&D self, spouse and child plans
* Flexible Spending
* Health Savings (HSA)
* Hospital Indemnity
* Accidental Injury
* Critical Illness
* ARAG Legal Services
* Norton LifeLock
* Nine paid holidays, plus two floating holidays
* Above and Beyond Reward Recognition Program
* Kudos & Shout Out Points Program
* Quarterly Above and Beyond Bonus Program
* Annual Above and Beyond Bonus Program
* Competitive compensation
* Base compensation
* Salary Management Spot Bonuses
* Annual Incentive/Profit sharing program, potential payout annually based on company results.
* Discount partnerships
* Gym memberships, credit union, travel, shopping, restaurants, theme parks, and more
* Insurance Educational reimbursement and bonus programs
* Employee Referral Bonus Program
* Home and Auto Insurance Discount Program.
* Paid Volunteer Time Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!
* Retirement savings benefit (401k and Roth + match)
* Health & Financial Wellness
* Wellness platform, tools and events
* Health Savings Account match
* Financial Wellness Resources
Work Environment
This is a hybrid-eligible position, where Monday through Wednesday would be working in one of our offices, with Thursday and Friday eligible for work-from-home days. Office locations include: Monterey (CA), Roseville (CA), Bakersfield (CA) and Spokane (WA).
Job Overview
The Technical Support Team Lead is a leadership role responsible for ensuring the smooth functioning of the Tier 1 Tech Support Analyst team. The Team Lead will be responsible for managing, resolving, or escalating support incidents while ensuring timely incident resolution and service restoration. The successful candidate must have strong leadership skills, customer service skills, troubleshooting skills, and the ability to manage the team effectively.
Minimum Requirements
* Bachelors degree in IT or related field, or equivalent experience
* 3+ years of technical support service desk experience
* CompTIA A+ Certification
* ITIL Foundation certification
* Microsoft Fundamentals
* A valid driver's license may be required
Career Path Potential
* Supervisor
Salary Range: $50,479 $83,291
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.
Senior Team Lead Cargowise One Technical Specialist
Remote leader tier job
JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.
The Cargowise One Technical Specialist is part of a team responsible for building and optimizing solutions in our global Cargowise One platform.Company Overview
We are a leading multinational freight forwarder and logistics provider, committed to providing top-tier logistics and supply chain solutions to our clients. With a global presence and a reputation for excellence, we pride ourselves on our innovative approach and dedication to customer satisfaction.
The position will be located at our Global Headquarters in Atlanta, GA, USA, working in a hybrid on-site/remote work environment.
Job Overview
We are seeking a highly skilled and experienced Cargowise One Technical Specialist to join our dynamic team. The ideal candidate will have extensive experience in all aspects of Cargowise One configuration and usage including Workflows, eAdapter Integrations, System Registry, Document Customization and Report Customization within the Cargowise One application and be able to apply them to business processes across multiple modes of transportation.
This role requires a deep understanding of the logistics and freight forwarding industry, with a proven track record of working for a multinational freight forwarder along with proven ability to lead and manage a remote team.
In addition the successful candidate will lead a global team of geographically dispersed Cargowise specialists handling all aspects of Cargowise configuration and support.
The role will be responsible for continual improvement of our Cargowise One environment (utilized for over 100 operating and management companies with both operational and accounting modules) and designing optimized solutions for new lines of business as they arise.
Key Responsibilities
Manage a global team of Cargowise One specialists defining processes and SOPs covering all aspects of Cargowise One configuration and support.
Develop, customize, and optimize Workflows within the Cargowise One application to improve operational and system efficiency.
Design, test and implement Workflow changes in line with JAS standard integration protocols.
Review and streamline current customized Documents to remove duplication and standardize user offerings to meet current business needs.
Design and implement document customization solutions to meet business requirements and enhance user experience.
Review and streamline current customized reporting offerings to remove duplication, and align data definitions in line with JAS standard data definitions
Create and modify custom reports within the Cargowise One platform to provide valuable insights and support decision-making processes.
Collaborate with cross-functional teams, both internal and external to IT, to understand business needs and translate them into technical solutions within the Cargowise One environment.
Provide training and support to end-users to ensure effective utilization of the Cargowise One application.
Troubleshoot and resolve issues related to workflows, documents, and reports within the Cargowise One application.
Review Wisetech Update Notes for new and improved features and functionality. Develop plans for testing and implementing desired features and functionality.
Develop new processes and workflows in support of new products and lines of business
Assist in incorporating acquired companies into existing JAS processes and workflows.
Qualifications and Experience
Bachelor's degree in Computer Science, Information Technology, Logistics, or a related field.
Minimum of 5 years of experience working with the Cargowise One application, with expertise in Workflow, eAdapter Integrations, Document Customization, and Reports Customization.
Strong Knowledge of the Cargowise One database structures and relationships
SQL
Cargowise One Certifications to Professional Level
Proven experience working for a multinational freight forwarder.
Strong understanding of logistics and supply chain processes and best practices.
Excellent problem-solving skills and the ability to work under pressure.
Strong communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
High level of attention to detail and commitment to delivering high-quality solutions.
Multi-lingual a plus.
Experience with Middleware platforms a plus
Experience working on Mergers and Acquisitions a plus
Why Join Us?
Be part of a leading multinational freight forwarder with a reputation for excellence.
Work in a dynamic and innovative environment where your contributions make a significant impact.
Collaborate with a team of dedicated and talented professionals.
If you are a passionate and experienced Cargowise One Technical Specialist looking to take your career to the next level, we would love to hear from you. Apply now and join our team!
ADDITIONAL:
The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
NOTICE TO APPLICANTS
JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT “KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER.” JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.
Auto-ApplyTechnical Team Lead, Services Technology
Remote leader tier job
We are seeking a highly experienced Tech Lead with strong DevOps and operational support skills to join our team. This role is ideal for a Salesforce professional with hands-on development experience, strong problem-solving abilities, and a passion for maintaining robust, high-performing systems. You will be responsible for reviewing code, managing CI/CD pipelines, supporting production operations, and keeping our Salesforce environment secure and up to date.
You will also own the vision and strategy for maintaining and continuously improving system health and performance.
Key Responsibilities
Develop Apex (classes and triggers), Lightning Components, and Visualforce to extend Salesforce to support business requirements.
Application development, including basic Visualforce pages/Lightning pages, Lightning Web Components.
Assist with each release cycle to implement and deploy new/updates to existing applications and code.
Conduct thorough code reviews to ensure adherence to established coding standards.
Own and maintain CI/CD pipelines; manage deployments and automation workflows.
Define, lead, and drive the roadmap for system health, security, ensuring long-term performance, scalability, hygiene, and reliability.
Handle operational requests and respond to queries from cross-functional teams.
Troubleshoot and resolve production issues escalated from Level 1 support.
Proactively monitor and improve system health and performance.
Identify and address security vulnerabilities, technical debt, and areas for improvement.
Track Salesforce platform releases and assess their impact on our org.
Qualifications & Experience
Ideally 8+ years, minimum 5 years of hands-on experience working with Salesforce, middleware, and cloud-based software implementations.
Salesforce certifications like Salesforce Admin, PD1 and PD2 preferred.
Proven experience in integrating Salesforce with external systems and middleware solutions.
Technical Skills
Strong hands-on expertise in APEX, SOQL, SOSL, and Lightning Web Components (LWC).
Working knowledge of LWC lifecycle, events, wire methods, and public properties.
Proficient in Lightning Aura Components, Apex Classes, Triggers, Batch Apex, and Test Classes.
Understanding of enterprise design patterns and security models in Salesforce.
Experience with Sales Cloud and Service Cloud (Service Cloud preferred).
Working knowledge on Salesforce DevOps tools like Gearset, Flosum or Copado
Knowledge of technology best practices, implementation standards, and change management.
Soft Skills
Excellent verbal and written communication skills.
Strong organizational and multitasking capabilities.
Ability to prioritize and manage multiple projects effectively.
Proven ability to build strong working relationships with team members and stakeholders.
The base salary for this role can range from $85,000 to $105,000 based on a full-time work schedule. An individual's ultimate compensation will vary depending on job-related skills and experience, geographic location, alignment with market data, and equity among other team members with comparable experience
Want to Learn More?
[Our Values]
[Our Benefits]
[Our Community Impact]
[Our Leadership]
Auto-ApplyTechnical Services Team
Remote leader tier job
Senior Hardware/Digital Design Engineer Company: NAPCO Security Technologies The Company: NAPCO Security Technologies, Inc., headquartered in Amityville, Long Island NY, Progressive industry leading electronics developer and manufacturer has a full time opening for a Digital Design Engineer. This Sr. Engineering position involves the design of microprocessor-based hardware platforms for use in the security industry such as Fire, Burglary, Access Control, Home Automation and IoT devices. In addition to Hardware Design, candidates with additional experience with C, C++ coding and/or RF/Wireless communications will be eligible for a more senior position and compensation.
Responsibilities:
* Work with the SVP of Engineering and Marketing teams to define system level features, performance and specifications and implement appropriate designs.
* Perform circuit design, schematic entry, BOM creation, costing and scheduling.
* If experienced, develop firmware to execute desired functionality and perform unit tests.
* Design product interfaces (displays, buttons, connectors), ensure design for manufacturability and perform vendor evaluation/selection.
* Implement design verification and performance validation testing.
Requirements:
* Solid 5+ years of experience designing microprocessor-based products including implementation of peripherals such as RAM, FLASH, I2C, SPI, RS232/485, ADC and DAC circuits.
* Firmware development experience using C and C++ in development environments such as IAR, KEIL, etc., RTOS experience a plus.
* Ability to move a product through the entire life cycle, from concept through development, into manufacturing and maintenance until EOL.
* Security industry experience is a plus.
* BSEE or equivalent experience.
* Partial relocation assistance covered.
* Remote work considered for candidates outside of daily commutable range.
Compensation and Benefits: We offer an attractive employment package including: A competitive salary, 401(k), paid vacation, personal time off, paid holidays, long term disability insurance, tuition reimbursement, medical insurance, dental insurance, life insurance, and excellent growth potential.
Generador de Leads para Servicios de Outplacement en TI
Remote leader tier job
Sequoia Connect is a forward-thinking IT Consulting and recruitment firm, specializing in nearshore IT staffing, AI solutions, and strategic advisory services for organizations across Mexico, the United States, and LATAM. By bridging the gap between top-tier IT professionals and cutting-edge companies, we deliver flexible, high-quality, and agile solutions tailored to meet evolving industry demands. Our comprehensive offerings also include IT headhunting for global tech organizations, along with mentoring and IT outplacement programs that help candidates navigate their career paths in an ever-changing digital landscape.
We pride ourselves on being an excellent employer where teams can grow and thrive. At Sequoia Connect, we foster a people-centric culture rooted in open communication, continuous learning, and mutual respect. This inclusive environment not only supports innovation and creative thinking but also empowers every individual to contribute meaningfully-whether developing AI-driven initiatives, coordinating nearshore teams, or providing top-tier consulting advice.
At the core of our success is a dedication to specialized expertise, cutting-edge technology, and robust partnerships. Through ongoing collaboration with industry leaders, we leverage the latest tools and techniques to create high-impact projects that benefit both clients and employees alike. From AI-based advisory to global IT staffing solutions, Sequoia Connect's holistic approach ensures that our teams remain at the forefront of the tech world, driving sustainable growth for all stakeholders involved.
We are currently searching for a Generador de Leads para Servicios de Outplacement en TI:
Responsibilities
Identificar y generar leads calificados dentro de la industria de TI.
Investigar e identificar a tomadores de decisiones clave (Gerentes de Recursos Humanos, Especialistas en Adquisición de Talento, Ejecutivos de nivel C).
Utilizar herramientas CRM para rastrear y gestionar leads.
Calificar leads basados en criterios establecidos.
Realizar el primer contacto y agendar citas para el equipo de ventas.
Lograr la sesión de ventas con clientes potenciales.
Mantener registros precisos de todas las interacciones.
Mantenerse actualizado sobre las tendencias de la industria de TI.
Colaborar con los equipos de ventas y marketing.
Preparar informes sobre actividades de generación de leads.
Evolucionar hacia la responsabilidad del cierre de ventas.
Requirements
Experiencia 1+ comprobada en generación de leads o ventas, preferiblemente en TI o servicios de Recursos Humanos.
Sólido entendimiento de la industria de TI.
Excelentes habilidades de comunicación y presentación.
Dominio de herramientas CRM.
Capacidad para trabajar de forma independiente y en equipo.
Fuertes habilidades de organización y gestión del tiempo.
Orientado a resultados con un historial comprobado.
Familiaridad con LinkedIn y HubSpot.
Desired
Experiencia en servicios de outplacement o transición de carrera.
Red de contactos existente en la industria de TI.
Conocimiento de prácticas de Recursos Humanos en TI.
Advanced Oral English.
Languages
Native Spanish.
Note:
Fully remote.
Posición con posibilidad de evolución profesional a responsable de cierre de ventas.
If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer Explore all our job openings | Sequoia Career's Page: ****************************************
Experiencia 1+ comprobada en generación de leads o ventas, preferiblemente en TI o servicios de Recursos Humanos.
Sólido entendimiento de la industria de TI.
Excelentes habilidades de comunicación y presentación.
Dominio de herramientas CRM.
Capacidad para trabajar de forma independiente y en equipo.
Fuertes habilidades de organización y gestión del tiempo.
Orientado a resultados con un historial comprobado.
Familiaridad con LinkedIn y HubSpot.