Leadpoint jobs - 70 jobs

A leading data and analytics firm is seeking a Principal Success Architect in Miami, Florida. In this strategic role, you will engage with top enterprise clients, drive customer retention, and enhance product adoption. You'll collaborate closely with C-level stakeholders ensuring technical alignment and delivering expert guidance. This role entails managing multiple client programs and delivering impactful analytics solutions. Competitive salary range of $180,000 to $230,000 with additional bonuses. #J-18808-Ljbffr

Description Customer Support Expert What We're Looking For: Are you ready to take on an exciting role as a Customer Support Expert at Meltwater? We're looking for enthusiastic, people-oriented individuals to join our dynamic team and deliver outstanding customer experiences. In this role, you will help our clients navigate Meltwater's Media Intelligence Platform, ensuring their experience is smooth, informative, and valuable. Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with experienced Customer Support Experts and accomplished leaders who stand ready to support you at every turn. Be a part of our vibrant community, where your unique contributions are celebrated, and you're empowered to unleash your full potential. What You'll Do: Provide excellent product support to our clients via email and live chat to enhance the client experience Influence product development through valuable feedback to our Product and Engineering teams Be able to remain organized and be able to prioritize in a high-volume environment Take ownership of support tickets from start to completion while providing value-added information Be an expert on Meltwater products and features as they are launched and engage with our Support Experts globally Contribute to our internal product training sessions and engage with our global Support team Support a variety of technical projects focused on maintaining Meltwater applications and enhancing Client Support workflows, tools, and efficiencies Drive and implement new initiatives to enhance support across the client lifecycle, including designing solutions, engaging stakeholders, documenting standards for best practices, providing feedback, and designing newsfeeds for client engagement. What You'll Bring: A Bachelor's degree in any discipline, or up to one year of relevant work experience in customer service, hospitality, teaching, or similar people-focused roles. Strong communication skills with the ability to connect with clients and colleagues in a clear, friendly, and professional manner. A collaborative, proactive, and solution-oriented mindset, eager to contribute to team success. Enthusiasm for learning, a growth mindset, and a drive to develop your career in a support-focused environment. Ability to manage multiple priorities, stay organized, and work effectively in a fast-paced setting. Familiarity with ticketing or live chat systems is a plus, but not required. Willingness to work on a hybrid schedule with 2 days in the office. The position may include occasional shifts outside standard office hours to ensure timely client support. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy flexible paid time off for enhanced work-life balance Meltwater demonstrates commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage Complimentary CalmApp subscription for you and your loved ones because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape Town Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people.. Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description Meltwater's Enterprise Solutions department is seeking an exceptional individual to join our team as an EMEA Enterprise Account Executive. In this role, you will collaborate with senior executives and present Meltwater's software solutions to some of the world's largest organisations. Targeting new logo wins, you will take ownership of the entire sales process, utilising your expertise to navigate complex ecosystems and engage with target acquisitions. With our global presence, you will ensure that our key global customers receive the best strategic coverage. What You'll Do: Drive revenue growth by delivering consultative sales to new enterprise-level clients Manage the end-to-end sales process for B2B enterprise sales, including pitching Meltwater's software solutions directly to potential new clients Lead the entire sales cycle, from lead generation and prospecting to product demonstrations, negotiation and execution of closing strategies Working alongside dedicated local colleagues in marketing, ECS, RFP, and BDR teams, build and maintain a strong sales pipeline, targeting large multinational corporations, listed companies, and government clients Promote and introduce Meltwater's media intelligence and social analytics software, data solution platforms, and APIs Develop strategic plans aligned with company objectives and directives to capitalise on business opportunities in the long term What You'll Bring: 3+ years of B2B sales experience, preferably with at least 1 years in enterprise-level sales Track record of selling collaboratively, working across multiple functions Ability to position complex and compelling solutions to senior audiences Strong passion and drive for business development Proven track record of exceeding sales targets in a SaaS environment Knowledge of the full sales cycle Entrepreneurial drive and self-motivation to consistently surpass targets and quotas Excellent interpersonal and communication skills Finished WO or HBO bachelors Native or bilingual proficiency in German and fluent in English What We Offer: Enjoy 26 days of annual paid time off plus an additional day off on your birthday Enjoy national and global health coverage through our statutory health insurance, ensuring your well-being wherever you are Benefit from a 30% employer contribution to our Company Pension scheme (BAV) Complimentary CalmApp subscription for you and your loved ones because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description What We're Looking For: Meltwater is seeking an enthusiastic and self-motivated Talent Acquisition Consultant to join our team in Shanghai. In this role, you will support recruitment efforts across China, Malaysia, Singapore, as well as contribute to hiring for broader APAC markets. Fluency in both Mandarin and English is essential, as this role will focus on APAC market and communicate with candidates and stakeholders across multiple countries on day to day basis. You'll be part of a dynamic global Talent & People team, helping to drive strong recruitment outcomes and operational excellence across the region. At Meltwater, you'll thrive in an environment that values growth, mentorship, and inclusive leadership. Collaborate with experienced HR professionals and respected leaders, continuously expanding your knowledge and skills within the industry. Join our team and become part of a supportive community where your contributions are valued, and we're dedicated to helping you succeed.What You'll Do: Manage the end-to-end recruitment process across Malaysia, Greater China and Southeast Asia Delivery Services and Sales functions, including attraction/advertising, job descriptions, market mapping, direct sourcing, screening, interviewing, feedback collection, and offer preparation for approval and execution. Collaborate closely with regional hiring leaders to comprehend their requirements, provide coaching and guidance on our recruitment process, and address the evolving talent needs of each country. Ensure a consistent and positive candidate experience by promptly briefing candidates on their interview stages at every step of the process. Engage and cultivate relationships with external stakeholders, including universities in key geographies, to build an external talent pipeline and fulfill critical hiring needs. Ensure that every hiring process incorporates a credible slate of diverse talent, fostering a culture of diversity, equity, and inclusion within the organization. Contribute to global projects focused on enhancing the Employee Value Proposition (EVP), strengthening the employer brand, refining hiring manager training, and improving the candidate experience. Be an integral part of a global team, contributing to the culture and mentoring others while collaborating on projects and initiatives spanning different regions. What You'll Bring: Bachelor's degree or equivalent experience. 2-4 years of corporate or agency recruiting experience working with hiring leaders from a variety of countries and cultures to develop their recruitment capability. Accustomed to working autonomously and as part of a global team, in a fast-paced organization with ambitious growth plans and a track record of hiring exceptional and diverse talent. Demonstrated ability to manage multiple competing priorities, work under pressure, and tight deadlines, be flexible, tenacious, and take ownership of deliverables and outcomes. Skills recruiting for Delivery Services and Sales roles. Experience in formulating strategies and action plans related to recruitment campaigns, talent attraction techniques, and direct sourcing within the APAC market. Data-driven with strong analytical skills and a desire to establish meaningful global reporting. Excellent interpersonal skills, communication skills, and the ability to be detail-oriented, and have excellent problem-solving abilities. Collaborative at the core, and actively seeking out feedback and new opinions. Comfortable working in an agile and truly global environment. Excellent written and verbal communication skills in Mandarin and English. Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy 20 days of annual paid time off plus an additional day off on your birthday! Comprehensive health insurance tailored for you. Unlimited gym allowance with a swimming pool to support your commitment to a healthy lifestyle. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description What We're Looking For:As the Design Manager of Global Applications, you will be responsible for managing our key Meltwater design system and AI-driven platform experiences. You will play a key role as a player/coach, driving intuitive use and industry-leading outcomes. Your role will involve working with other designers to further enhance global applications and design patterns, ensuring best-in-class interaction design, visual design, and new AI products. Additionally, you will be responsible for one direct design report to support Meltwater platform efforts. What You'll Do: Creation and Craft: Execute and design strong user interfaces, user prototypes, wireframes, and visual designs. Use the most recent GenAI tools to provide sophisticated design prototypes and AI-driven solutions. (IE. Lovable, v0, Cursor). Also work in Figma to ensure pixel perfect designs. Cross-Functional Collaboration: Proactively engage with designers and developers to ensure alignment with development requirements and systems documentation. Work with the UX design research team to identify user pain points, assess products, and identify UX opportunities. User-Centered Advocacy: Champion user-centered design principles in all projects Process Guidance: Collaborate with teams to align Meltwater design efforts with core business objectives, executing on UX priorities and facilitating a strong design process to further elevate our UI. Mentorship & Leadership: Oversee the execution of one product designer, ensuring their work meets high standards in interaction design, UI, and human-centered design to produce new design patterns that are consistent with the platform. Partnership Development: Collaborate with other product managers (PMs), and UX Directors to foster strong design ethic and outcomes. Facilitation of Innovation: Lead teams through ideation, feasibility assessments, and story-mapping workshops to enhance design and development processes. Communication: Be a strong story teller to cross-functional leaders, developers, and stakeholders, promoting a holistic view of user experience Design Quality Assurance: Conduct UI reviews of design patterns through product-based evaluations and system-wide assessments. Culture Building: Be a strong contributor to design culture while continuously helping the design practice to grow. What You'll Bring: Minimum of 8 years of experience in Product Design/Visual UI Design/UI/UX. At minimum 3-5 years of experience managing a design team Minimum of 3-5 years working in SaaS and enterprise applications. Proven portfolio showcasing extensive UX/UI work and also experience with AI tools such as Lovable, v0, or Cursor You have a point of view on industry best practices and design principles Demonstrated ability to deliver products with a focus on final outcomes Strong communication skills for presenting ideas clearly to business stakeholders Strong experience collaborating with engineering teams to refine & develop UX Expert proficiency in Figma Strong understanding of the Design Thinking process stages. Experience collaborating with other designers/design teams for system-wide improvements. Bachelor's or Master's degree in Design or a related field. Familiarity with front-end technologies such as React and MUI. What We Offer: Flexible paid time off that allows you to have an enhanced work-life balance Excellent medical, dental, and vision options Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career Base Salary of $127,000 - $169,000 CAD per year + 10% annual bonus paid in quarterly instalments [subject to the terms of the applicable commission plan]. Our Story The sky is the limit at Meltwater. At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions. Our award-winning culture is our north star and drives everything we do - from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products - and making sure to celebrate our successes and have fun along the way. We're proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to reach your goals. So, in a nutshell, that's Meltwater. We love working here, and we think you will too. Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description Client Support Specialist Arabic SpeakingWhat We're Looking For: Meltwater is hiring an Arabic speaking Client Support Specialist based in Cape Town. We're searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Support Specialist, you will closely collaborate with the Customer Success Executive (CSE) and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges. Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together. What You'll Do: Manage a portfolio of Enterprise Premium Support clients Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed Responsible for overseeing the completion of the customer's scope of work Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Executive and/or Program Manager as needed Work closely with the Customer Success Executive to continually enhance our enterprise support offerings through collaborative efforts Support Customer Success Executive in completing operational tasks necessary for software and/or service deliveries Identify workflow inefficiencies or out-of-scope requests, and support the Customer Success Executive in alignment among all stakeholders regarding the scope of Enterprise support What You'll Bring: Bachelor's degree or higher in any field, accompanied by a minimum of 2 years' experience in business-to-business client support, preferably within the SaaS industry Excellent written and verbal communication skills in English and Arabic. Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency) Strong analytical skills enabling effective problem-solving in business contexts Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset Experience with large-scale enterprise implementations, understanding associated challenges and requirements Proficient in Boolean logic and data structuring methodologies Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy flexible paid time off options for enhanced work-life balance Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape TownOur StoryAt Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers aroundthe world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and createsan environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes alongthe way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description What We're Looking For:We're actively seeking an Accounts Payable Specialist to join our vibrant team and assume a pivotal role in managing and enhancing the company's accounts payable process. As an Accounts Payable Specialist, you'll collaborate closely with internal stakeholders and external vendors to resolve payment discrepancies, ensure timely payments, and cultivate positive relationships with suppliers. This position demands strong analytical abilities, keen attention to detail, and effective communication skills to propel the accounts payable process forward and fortify the company's financial stability.We're dedicated to fostering a culture where each team member feels empowered to be their authentic selves while pushing the boundaries of their skills and capabilities. Envision yourself surrounded by a supportive network of colleagues who actively nurture talent, providing robust support systems, mentorship, and emphasising collaboration.What You'll Do: Daily review of various AP Mailboxes and download invoices to process. Efficiently manage the accounts payable process including PO matching, route invoices for approval for non-PO bills, item receipt and vouchering. Audit manager approved employee expense reports in Workday per T&E policy. Communicate with vendors and internal Meltwater teams regarding outstanding payments, bill discrepancies, Purchase Order (PO) issues, Kyriba payment issues, and other AP-related inquiries. Prepare (level 1) payments in Netsuite to import to Kyriba. Review and resolve rejected payments in Kyriba, ensuring accuracy and timely resolution. Conduct thorough investigations into billing disputes and promptly address vendor inquiries, maintaining a focus on timely resolution. Log into the vendor portal to download bills and submit payments. Assist in gathering documentation for audits, ensuring all required records are prepared in accordance with internal control procedures and audit requirements. Other projects assigned include acquisitions, testings for NetSuite improvements, entity consolidations, and others. What You'll Bring: Bachelor's degree or above in Accounting, Finance, Business Administration, or a related field. 3+ years of experience in accounts payable or a related financial role. Proficiency in Microsoft Excel and familiarity with financial software, such as NetSuite, Kyriba, and Blackline, is highly preferred. Experience processing in EMEA/APAC subsidiaries, knowledge in VAT and GST, is highly preferred. The ability to thrive independently, prioritise tasks, and meet deadlines in a fast-paced environment. Knowledge of regulatory compliance and legal requirements pertaining to accounts payable activities would be advantageous. Excellent written and verbal communication skills in English. Flexible work hours are necessary to align with the US and Europe time zone. The ability to legally work in the country of hire is required for this position. Where You'll Work: Av. P.º de la Reforma 296, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, Mexico When You'll Join: September 2025 Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description Join us as an Intern Client Success Specialist. The Enterprise team collaborates with our premium clients across the French market. We're a group of seasoned consultants, proud to be our clients trusted business partners in utilising media intelligence and social analytics. Our mission is to aid clients in achieving strategic business goals through insights from Meltwater Solutions. This is a 6-month internship opportunity. Your primary focus will be on nurturing relationships, serving as a trusted advisor, and deeply understanding client needs. Leveraging your expertise, you'll guide clients to achieve KPIs, driving retention, renewal, and growth. As a Client Success Specialist intern, you'll advise and configure solutions for key clients, ensuring a positive experience and long-term success within their first 30 to 90 days. You'll lead user adoption, oversee product implementation, and align expectations, strategically ensuring client goals are met through Meltwater services. At Meltwater, we prioritise personal and professional growth. As a Client Success Specialist intern, you'll access a supportive ecosystem fostering mentorship, skill development, and inclusive leadership. Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction. What You'll Do: Collaborate with colleagues worldwide in Client Acquisition, Client Success, Training, Support, and Product teams to deliver seamless experiences to your assigned accounts Develop strong relationships with clients within the first 30 to 60 days of their subscription Establish yourself as a trusted advisor and product expert for Meltwater's Radarly platform Implement, maintain, and troubleshoot Radarly projects for clients, providing guidance on project structure, optimizing data collection through tailored Boolean queries, and resolving data collection challenges Construct and manage complex Boolean logic queries and analytics Create customized reports and dashboards based on client parameters to evaluate their brand impact, competitive performance, campaign success, customer experience, and more Design and deliver personalized training sessions for customers, enabling them to effectively utilize the Radarly platform Drive user engagement by developing and executing tailored empowerment plans Coordinate and prioritize project tasks, manage timelines, and maintain project plans Communicate project status and deliverables effectively with internal and external teams to ensure client success Ensure client satisfaction through follow-up, responsiveness, and effective communication Track milestones and document client interactions and insights for future reference What You'll Bring: Currently enrolled in university (in any specialization) Ability to solve complex problems by breaking them down into logical components Empathy and ability to comprehend customer needs, quickly establishing strong relationships Business acumen and understanding of diverse departmental and industry requirements Exceptional organizational and project management skills Passionate about the digital ecosystem, online media, the social web, and big data Business proficiency in English & French The ability to legally work in the country of hire is required for this position. What We Offer: Totaling 6 vacation days for a six-month internship. Receive a Lunchr voucher, enhancing your daily dining experience with convenient and flexible meal options Benefit from a 50% transportation refund or bike km refund, easing your commuting expenses and promoting sustainable travel choices Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Kindly send your CV in English. Thank you! Where You'll Work: 8, rue du Renard - 75004 Paris Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

What We're Looking For: We're thrilled to embark on the search for a seasoned Senior/Lead Data Solution Engineer to join our vibrant team. This pivotal role offers an exciting opportunity to shape the future of technology within our organization. As a key member, you'll be tasked with designing and implementing scalable data solutions and managing complex data migration within our Business Applications Team. At Meltwater, it's not merely about the role you hold-it's an invitation to delve into a world filled with personal and professional growth prospects. Immerse yourself in an environment crafted to nurture skill refinement, where mentorship thrives, and inclusive leadership reigns supreme. Engage closely with seasoned professionals and inspirational leaders committed to guiding you through every phase of your journey. Join our vibrant community, where your individuality is honored, and you're empowered to unleash your utmost potential. Together, let's embark on this journey and revolutionize our approach to driving new business at Meltwater! What You'll Do: Design and Implement Scalable Data Solutions Lead the design and implementation of innovative, scalable data solutions using Snowflake and other cloud platforms, ensuring the data infrastructure meets current and future business needs. Strategic Data Integration Oversee the integration of diverse data sources, including third-party tools, to create a cohesive data ecosystem that enhances predictive analytics, AI, and machine learning capabilities. Optimize Data Architecture Continuously improve data architecture to support large-scale operations, enhancing performance and cost-effectiveness while driving data innovation across the organization. Ensure Data Security and Compliance Establish and uphold robust security protocols and compliance frameworks aligned with industry standards and regulations to safeguard sensitive data. Manage Complex Data Migration Lead the migration of critical data assets across various platforms and warehouses, ensuring data integrity, security, and minimal downtime throughout the process. Develop Advanced Analytics and Insights Drive the development of advanced analytics platforms using Tableau and other BI tools, delivering actionable insights and forecasts that facilitate business growth and innovation. Cross-Functional Leadership and Collaboration Collaborate with executive leadership and cross-functional teams to define and implement a long-term data strategy that aligns with business objectives, promoting a data-driven culture. Mentorship and Team Development Mentor and develop a team of data professionals, fostering their growth in data architecture, analytics, and leadership while encouraging a culture of continuous improvement. Innovative Data Solutions Explore and implement innovative approaches to data handling and analysis, utilizing cutting-edge cloud technologies and AI/ML integration to keep the organization at the forefront of the analytics industry. Ownership of End-to-End Solutions Assume responsibility for large-scale data projects from conception to execution, ensuring they align with strategic business goals and deliver long-term value. Stay Current with Emerging Technologies Continuously research and adopt emerging technologies, including advancements in cloud computing, AI, and machine learning, to enhance the organization's competitive edge. What You'll Bring:Required Skills and Experience: Expert-level knowledge of Snowflake, AWS RDS, MySQL, and data modeling. Demonstrated ability to architect end-to-end scalable cloud data platforms. Hands-on experience with ETL processes and tools (e.g., Boomi, Pentaho, FiveTran, AirByte). Proficient in SQL and Tableau with experience in building data sources and dashboards for high-level business insights. Strong understanding of data security, compliance, and governance frameworks. Proven experience in cloud cost optimization and performance tuning. Capable of leading cross-functional teams and projects in a remote/offshore environment. Preferred Skills and Experience: Expertise in Salesforce CRM and its integration with Snowflake. Advanced knowledge of Salesforce Apex, Flows, LWC, and Tableau Analytics. Experience implementing AI/ML-driven solutions in a data architecture context. Strong leadership skills with a focus on mentorship, strategic decision-making, and driving innovation. What We Offer: Flexible paid time off that allows you to have an enhanced work-life balance. Excellent medical, dental, and vision options 401(k) matching, life insurance, commuter benefits, and parental leave plans Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Compensation Overview Base Salary of $126,800 - $169,000 USD per year + discretionary annual bonus subject to the terms of the applicable bonus plan. Total compensation range for this position: $126,800 - $169,000 USD per year. Where You'll Work: Position Type: Full-Time Location: Hybrid - Two Days in Redwood City Office & Three Days Remote This role requires work onsite in Redwood City, CA two days per week. 555 Twin Dolphin Dr #165. Redwood City, CA 94065 Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

The Role: MRI Software Lease Administration team is seeking an individual who is self-motivated, organized and focused Lease Administrator. The MRI Lease Administration team manages the leases and subleases of our Fortune 1000 customer base using MRI software solutions. This role will be responsible for entering data from legal documents and rent invoices, as well as providing monthly reports and updates to clients regarding their lease portfolio. You will also act as the intermediary for our clients and communicate regularly with landlords and subtenants to ensure that the terms of lease agreements are being carried out properly. Lease Administration Collaborate with MRI Lease Administration team and cross functional client teams to ensure information and documentation are processed in a timely manner and distributed to relevant groups. Prepare lease abstracts in MRI Real Estate database. Assist with monthly rent rolls preparation. Manage document library in MRI Real Estate database (i.e. catalog documents, OCR, and label in accordance with the client established document naming convention). Monitor, prepare and distribute real estate lease critical dates and options reports, and work closely with the client team to update the MRI Real Estate database accordingly. Execute data reconciliation process to ensure 100% data integrity in MRI Real Estate database. Data Administration Gather and manage internal data inputs across multiple internal systems and processes. Coordinate gathering of tracked input data for department's processes and procedures Collaborate with internal cross-functional teams to ensure prescribed real estate and facility management data analytic goals are properly communicated Maintain catalog of platform metrics to support analysis of the portfolio, benchmarking, projects. etc. Proactively identify and contribute to departmental and company-wide improvement opportunities. Leverage company and industry best practices to ensure that customer touchpoints are coordinated, efficient, and consistently high-quality. Ad hoc reports and projects. Requirements: 3+ years of experience in commercial lease administration and data entry. Knowledge of real estate real estate terms/concepts a must. Knowledge of MRI systems a plus. Previous benchmarking experience and/or knowledge is a plus Driven to learn and operate additional management systems Ability to interpret lease clauses and navigate through lease documents. Ability to identify and mitigate data quality issues effectively. Capable of exchanging information and ideas with senior management, portfolio companies and service providers. Strong attention to detail. Customer service-oriented with excellent written and verbal communication skills. Ability to work in a fast -paced environment and manage well through complexity. Ability to work across simultaneous workstreams and tight timelines. Exceptional analytical and quantitative problem-solving skills. Proficient with MS Office Applications Bachelor's degree preferred. We're obsessed with making this the best job you've ever had! We want our teams to love working here, so we've created some incredible perks for you to enjoy: Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group Enjoy peace of mind over yours and your family's health with our medical coverage options and HSA benefit Invest in our competitive 401k plan and help set you up for your future Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s) Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 15 hours of ‘Flexi' time a year Further your professional development and growth with our generous Tuition Reimbursement offerings Enjoy the flexibility of working from anywhere in the world for two weeks out of the year About Us From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!

Description MEST AI Startup Program - Technical Fellow In-ResidenceLocation: Accra, Ghana (in-person position) Reporting to: AI Startup Program Director Team: AI Startup Program Team Experience Level: 2 - 4+ years in software development and AI/ML Contract: One-year Start Date: January 2026 End Date: December 2026About MEST Africa Launched in 2008 by Meltwater Founder & CEO Jorn Lyseggen, MEST is a Pan-African training program, seed fund, incubator, and hub for technology entrepreneurs across Africa. We provide critical skills training in software development, business, and communications, with headquarters in Accra, Ghana, and funding from the Meltwater Foundation - the non-profit arm of Meltwater, a global leader in media intelligence.MEST AI Startup Program Overview The MEST AI Startup Program is an up to 12-month immersive experience designed to equip Africa's most promising AI entrepreneurs with the technical, business, and leadership skills needed to build and scale globally competitive AI startups.The seven-month startup program is a hands-on, activity-based experience where participants: Explore and refine AI business ideas Develop and deploy an AI MVP Gain deep expertise in AI software development and business fundamentals Engage with world-class AI practitioners from institutions like Google, Meta, and OpenAI The five-month incubation program supports selected ventures to scale AI products, secure customers, and prepare for investment, culminating in deployable AI products, an established user base, and a roadmap for funding and growth.Technical Fellow In-Residence Role Overview The AI Technical Fellow In-Residence is the technical backbone of the MEST AI Startup Program each year. During this one-year contract, you will work directly with entrepreneurs-in-training (EITs) to ensure they can apply the technical concepts taught in the curriculum - from AI model development to deployment. This is a highly hands-on, highly interactive role that includes regular meetings with EITs, experts, partners, facilitators, and program staff to collaborate, troubleshoot, and accelerate learning.You should have deep technical expertise, a passion for AI, and an excitement for learning alongside entrepreneurs. This is a role for a doer - someone who thrives in a fast-paced, high-energy environment and is ready to dig in.Key ResponsibilitiesTechnical Training & Support Deliver interactive tutorials and workshops on AI/ML, software engineering, and MLOps topics from the curriculum (e.g., Python, APIs, LLMs, RAG, LangChain, vector databases, multi-agent systems, Docker, CI/CD) Provide 1:1 and group technical coaching, ensuring entrepreneurs can implement concepts in their MVPs Conduct code reviews and guide participants in adopting best practices Curriculum Integration Work with expert facilitators to align technical sessions with business and product milestones Adapt and create technical content based on evolving AI tools and participant needs Problem-Solving & Mentorship Support entrepreneurs in debugging and overcoming technical challenges Learn and experiment with new AI tools alongside participants, sharing insights rapidly Promote responsible AI use, including bias mitigation, privacy by design, and ethical considerations Collaboration & Program Support Partner with program staff to ensure participants have the technical resources they need Contribute to creating a dynamic, inclusive, and innovative learning environment Actively engage in scheduled check-ins, collaborative planning meetings, and review sessions with EITs and program stakeholders Required Qualifications & SkillsTechnical Expertise Advanced proficiency in Python, Git/GitHub, and API development Hands-on experience with: LLMs, prompt engineering, and fine-tuning RAG pipelines, embeddings, vector databases, LangChain Multi-agent systems (e.g., CrewAI) and memory management MLOps, CI/CD, Docker, cloud deployment, and API security Strong grasp of software engineering fundamentals: testing, EDA, model evaluation Experience 2 - 4+ years in software engineering and AI/ML product development Track record of taking AI products from concept to deployment Experience in startup or fast-paced, project-based environments Soft Skills & Mindset Excellent communicator and collaborator, with cross-cultural sensitivity Proactive problem solver with a hands-on “doer” mentality Adaptable, curious, and eager to learn alongside entrepreneurs Passionate about excellence, creativity, and innovation To Apply Submit your resume/CV to [email protected] with “Technical Fellow In-Residence” in the subject line for initial review Initial Phone Interview - discuss your background, experience, and career goals Interactive Assessment - shortlisted candidates complete a technical task Final Interview - meet with key decision-makers for an in-depth discussion Job Offer & Next Steps - successful candidates receive offer details and onboarding plan Due to high application volume, only shortlisted candidates will be contacted. If you do not hear from us within one month of applying, please consider your application unsuccessful.

Description What We're Looking ForJoin Meltwater's Client Insights team, where you'll step into the role of a Insights Analyst, contributing to our bespoke reports and project management for esteemed clients. Your analytical skills will shape customized reports and assist in managing key projects, utilizing both quantitative and qualitative media analysis to offer actionable insights. Working closely with internal teams and clients, you'll ensure timely delivery of high-quality reports, continuously refining techniques to meet evolving client needs. As a pivotal member of our data-driven approach, you'll collect, organize, and analyze customer research metrics to inform critical business decisions. Your duties will encompass data compilation, analysis, insight generation, and assisting in report development methodologies.At Meltwater, you'll immerse yourself in an environment fostering continuous growth, where mentorship and inclusive leadership are fundamental principles rather than mere catchphrases. Collaborate with experienced colleagues and respected leaders, continually evolving alongside industry trends. Within this dynamic environment, you'll thrive within a culture emphasizing empowerment and autonomy, making significant contributions to our expanding organization's success.What You'll Do: Prioritise and manage all alerting and reporting requirements when on shift Uphold the Service-Level Agreements established with the client, particularly factual accuracy, formatting and turnaround times Translate and summarise news articles and/or TV/radio broadcasts from Tamil into English Combine the summaries of news articles with the same topic for a daily morning report for the client Create process efficiencies through automation, particularly through Google Sheets equations and scripts You will work on shift hours as the team executes monitoring operations across four shifts at the timings indicated below (8 hours + 1 hour break): Shift 1: 0330hrs - 1230hrs Shift 2: 0900hrs - 1800hrs Shift 3: 1530hrs - 0030hrs Shift 4: 2000hrs - 0500hrs What You'll Bring: 0-2 years of relevant work experience (client-facing roles are advantageous). Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English. Proficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functions. Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity. Proficient report writing skills, covering both qualitative and quantitative aspects. Customer-focused mindset with a commitment to exceptional client servicing. Critical thinking skills, facilitating insights derived from data analysis. Strong interest in current affairs, mainstream media, and social media trends. Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations. A keen interest in learning, adaptability, and resilience in a dynamic work environment. Excellent written and verbal communication skills in Tamil and English for the purpose of translation. Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy flexible paid time off options for enhanced work-life balance. Comprehensive health insurance tailored for you, complete with an annual health check. Special discount on selected restaurants/shops through our food delivery partner. Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: 60 Anson Road / Mapletree Anson Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description What We're Looking For: We're actively seeking a Collections Analyst to join our vibrant team and assume a pivotal role in managing and enhancing the company's accounts receivable process, ensuring the prompt collection of outstanding debts. As a Collections Analyst, you'll collaborate closely with internal stakeholders and external clients to resolve payment discrepancies, minimize losses from bad debts, and cultivate positive relationships with customers. This position demands strong analytical abilities, keen attention to detail, and effective communication skills to propel the collections process forward and fortify the company's financial stability. Its more than just a job title here. We're dedicated to fostering a culture where each team member feels empowered to be their authentic selves while pushing the boundaries of their skills and capabilities. Envision yourself surrounded by a supportive network of colleagues who actively nurture talent, providing robust support systems, mentorship, and emphasizing collaboration. In this environment, achievements are lauded, and setbacks are viewed as valuable opportunities for growth. Join us in crafting a nurturing, growth-oriented atmosphere where you'll have the opportunity to excel in all aspects of your life! What You'll Do: - Efficiently manage the accounts receivable process, encompassing tasks such as invoicing and issuing credit memos. - Take proactive measures to engage customers, following up on outstanding invoices and swiftly resolving any payment discrepancies. - Handle incoming payments with precision, ensuring accurate allocation and meticulous reconciliation of account balances. - Conduct thorough investigations into billing disputes and promptly address customer inquiries, maintaining a focus on timely resolution. - Develop and execute strategic collections initiatives aimed at minimizing bad debt and optimizing cash flow. - Monitor ageing reports diligently, strategically prioritizing collection efforts based on customer payment behaviours and patterns. - Generate comprehensive reports and insightful analytics to monitor collection activities and identify emerging trends. - Collaborate seamlessly with cross-functional teams to streamline and enhance billing and collections processes. - Cultivate and nurture positive relationships with customers, fostering an environment conducive to successful collection efforts. What You'll Bring: - Bachelor's degree or above in Accounting, Finance, Business Administration, or related field. - 2+ years of experience in accounts receivable, collections, or related financial role. - Proficiency in Microsoft Excel and familiarity with TDS system. - Meticulous attention to detail, coupled with strong analytical and problem-solving capabilities. - The ability to thrive independently, prioritize tasks, and meet deadlines in a fast-paced environment. - Knowledge of regulatory compliance and legal requirements pertaining to collections activities would be advantageous. - Excellent written and verbal communication skills in English. - Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week. - The ability to legally work in the country of hire is required for this position. What We Offer: - Enjoy flexible paid time off options for enhanced work-life balance - Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage - Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. - Energetic work environment with a hybrid work style, providing the balance you need - Benefit from our family leave program, which grows with your tenure at Meltwater. - Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Our Story The sky is the limit at Meltwater. At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions. Our award-winning culture is our north star and drives everything we do - from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products - and making sure to celebrate our successes and have fun along the way. We're proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to reach your goals. So, in a nutshell, that's Meltwater. We love working here, and we think you will too. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description What We're Looking For:Join us as an Enterprise Client Success Executive, where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business objectives, and facilitating organizational growth. Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs. By leveraging your expertise and insights, you'll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio. At Meltwater, we believe in personal and professional growth, and as an Enterprise Client Success Executive, you'll have access to a supportive ecosystem that promotes mentorship, skill development, and inclusive leadership. Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction. What You'll Do: Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives. Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer. Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery. Proactively inform and guide customers on new features and releases to enhance their experience and maximize value. Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs. Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals. Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively. Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success. Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery. What You'll Bring: A Bachelor's degree or higher is preferred for this role. An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions. Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios. A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success. Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities. Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing. Bonus points for previous experience in Project Management, enriching your profile. Excellent written and verbal communication skills in Japanese and English. Openness to embrace our hybrid work schedule, requiring presence in the office one day per month. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy 20 days of annual paid time off plus an additional day off on your birthday! Monthly wellness allowance to support your commitment to a healthy lifestyle. Comprehensive health insurance tailored for you, complete with an annual health check. Employee assistance programs covering mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: Japan, Tokyo, Shibuya-ku, Ebisu 1-18-18, Tokyu Fudosan Ebisu Bldg. 5F Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes alongthe way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description Insights Analyst InternShanghai, RemoteWhat You'll Do: Assist in collecting, validating, and cleaning large datasets from various digital sources to ensure data accuracy and integrity for analysis. Use basic statistical techniques and tools to analyze media performance metrics (e.g., volume, engagement, reach, sentiment). Collaborate with the senior analysts to identify key trends, anomalies, and patterns in the data, and contribute to brainstorming sessions and report preparation. Support the team in monitoring digital conversations and trends across global markets and industries. The key focused projects are in the tech, 3C industry. Learn and utilize our suite of analytics and visualization tools Understand how data-driven insights directly impact marketing and business strategies for major global brands. We're Looking For Currently pursuing a Bachelor's or Master's degree in Data Analytics, Statistics, Mathematics, Marketing, Business, or a related field. A foundational understanding of data analysis concepts and a keen interest in digital media and social platforms. Strong reading and writing proficiency in Chinese and English. Proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP, functions) and PowerPoint is essential. Strong problem-solving skills and the ability to think critically about data. A meticulous eye for detail to ensure the highest level of data accuracy. Ability to communicate findings clearly and effectively, both in writing and verbally. Eagerness to learn, take initiative, and work both independently and collaboratively in a fast-paced environment. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description What To Expect:As a Software Engineer with the information retrieval team at Meltwater you will be building petabyte-scale search and analytics systems using Elasticsearch running on AWS. Every day, we add 1.3B new documents into our search platform and process over 6B engagement activities to provide the most complete dataset possible. This data fuels our products with robust insights that span key areas that include media, social, influencer, sales, and consumer intelligence.In addition to working with large-scale distributed systems, you will also have the opportunity to work on cutting-edge vector search technologies and explore use cases powered by Large Language Models (LLMs). These initiatives enable semantic search capabilities, enhanced content understanding, and more intelligent data discovery experiences for our users.Our culture is based on a fundamental belief in people with a passion for learning new things and a desire to help those around you. We are strong believers in team autonomy, DevOps culture and continuous delivery. Meltwater development teams fully own and operate their subsystems and infrastructure and run on-call rotations.We run on AWS and are heavy users of AWS services, Elasticsearch, Cassandra, Terraform, Docker; with a sprinkling of other database and messaging technologies depending on the need.For this role, you will benefit by having some experience with search engines, big data analytics, infrastructure, systems engineering and distributed systems. Experience with vector search and applied use of Large Language Models (LLMs) is also a plus. In our team you will get an opportunity to explore and push the technologies we use to their limits. This sometimes requires low level modifications to open-source libraries, other times it involves combining two existing technologies in an innovative way.On the software side we're heavy on Java and Kotlin, with some Spring, RxJava and plenty of microservices thrown in. We use Python for data science, machine learning and linear optimization purposes. Long experience with Java or Python is however not a requirement, instead we prefer an engineer with a history of rapidly acquiring new skills.For this position we are looking for Software Engineers that want to further grow in an organization based on collaboration across team and country boundaries. With the massive production scale of our systems, small decisions you make may have a big impact on our product and our many customers. If you get excited when talking about distributed systems at scale, or innovating on new ways to gain insights from all the world's information then you will love working with us.What You'll Bring: At least 3 years' experience in software development and distributed systems Experience with cloud services, preferably AWS (EC2, S3, SQS) Experience with Java and/or Kotlin You are curious and take pleasure in learning new things You enjoy solving problems with others You can carry a conversation in English You are eligible to work in Sweden Nice to have Skills and Experience: Experience working with Elasticsearch Knowledge of vector databases and embedding models Experience of applying LLMs / Gen AI to use-cases What We Offer: Enjoy 25 days of annual paid time off plus an additional day off on your birthday! Gain exclusive access to Avanza, enhancing your financial opportunities and investment options Enjoy automatic enrollment into the comprehensive EuroAccident, ensuring seamless access to healthcare benefits and financial security. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment where we are remote friendly but expect you to come to the office once a week to work with your colleagues in person. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: Kungsportsavenyen 33, 41136 Göteborg Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

SurveyMonkey is the world's most popular platform for surveys and forms, built for business-loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it's like having a team of expert researchers at your fingertips. Trusted by millions-from startups to Fortune 500 companies-SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What we're looking for The Customer Support Manager is a dynamic role responsible for leading, mentoring, and developing a team of customer support professionals. This position includes a range of activities from day-to-day team management to strategic planning and implementation, executing projects from inception to completion, and contributing significantly to the team's success and organizational impact. What you'll be working on Team Leadership and Development: Oversee a team of customer support professionals, providing guidance, mentorship, and performance management to ensure high-quality service delivery. Operational Management: Manage daily operations, ensuring efficiency, effectiveness, and adherence to company policies and standards. Customer Experience Enhancement: Continuously seek ways to improve the customer experience, leveraging insights from customer feedback and team performance data. Execution and Impact: Oversee and coordinate internal team projects to ensure effective implementation and alignment with departmental goals, while managing project communications and resources. Cross-Functional Collaboration: Work closely with other departments to align support initiatives with company-wide strategies and objectives, ensuring seamless execution and impact. Process and Quality Improvement: Identify opportunities for process optimization and quality enhancements within the support function, and lead these initiatives from concept to fruition. Professional Development: Engage in activities and projects that contribute to professional growth, focusing on the practical application of strategic planning and execution skills. We'd love to hear from people with Leadership and Strategic Management: 1+ years of experience leading a team, including mentoring and training. Experience in fostering a collaborative team environment and motivating team members to achieve high performance. Operational Excellence: Advanced knowledge of operational metrics and KPIs to gauge and improve team performance. Ability to design and optimize support workflows and processes for maximum efficiency and effectiveness. Stakeholder Management: Strong capabilities in managing stakeholder relationships across various levels of an organization. Proven record of successfully collaborating with other departments to enhance customer support strategies. Change Management: Experience leading change initiatives within customer support, ensuring smooth transitions and adoption of new technologies or processes. Skills in managing resistance and effectively communicating change benefits to teams and stakeholders. Problem Solving: Experience in identifying low to moderately complex problems and developing innovative solutions that enhance customer support delivery. Project Management: Ability to manage small projects or components of larger projects, focusing on execution and team coordination. Skills in organizing team resources effectively to meet project goals and deadlines. The base pay provided for this position ranges from $71,825.00 / year - $84,500.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. #LI-remote Why SurveyMonkey? We're glad you asked At SurveyMonkey, curiosity powers everything we do. We're a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We've been trusted by organizations for over 25 years, and we're just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values-like championing inclusion and making it happen-by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

The Solutions Consultants are product and subject matter experts with domain expertise across all of the Meltwater Intelligence Suite and Partner Products. Collaborating closely with the Enterprise Sales team focusing on new business, growth, and renewals, a Solutions Consultant is a dedicated strategic resource to help bring Meltwater's value propositions to life. With the common goal of meeting sales targets and expanding the customer base, this will be achieved through product demonstrations, articulating use cases, competitor intelligence, product enablement for sales teams, product expertise, solution scoping and proof of concept building. The Solutions Consultant team's primary goal is to support the Meltwater Enterprise business, which offers unique opportunities for the Solutions Consultant to learn, earn, and grow. The Enterprise team's ambition to go to market with more premium and Enterprise-scale solutions has lead to an increased need in a collaborative approach to acquire and renew our clients, where product and industry experts are a necessity. What You'll Do: Research and develop product demonstrations and proof of concepts for specific use cases and industries, and being the go-to resource for product related guidance Resource for sales executives and account managers to provide strategic direction and a solution-oriented approach, while assisting in the development of compelling proposals, presentations and pitches for client meetings leveraging your industry and product knowledge Articulate Meltwater's value proposition and value drivers, centered on the business problems we solve for our customers, to decision-makers Support the ongoing education of the sales organization through workshops, trainings and the sharing of best practices Build and maintain strong internal relationships to become a trusted partner across the business, and strengthen the Solutions Consultants' internal brand Work collaboratively with various departments across Meltwater, including Sales, Marketing, Product Marketing, Executive Leadership, Enablement, Implementation, Bid Management and Product to form messaging, positioning and feedback Provide customer and new feature feedback to the product teams to drive innovation Contribute to RFP and Tender processes in cases where product and use-case expertise is required Stay knowledgeable and attuned to the ever-changing social, media, digital and marketing space Who You Are: You will be or have the capability to become a Meltwater platform expert Knowledge and experience in the digital, marketing, social or PR space would be advantageous Must be fluent in English Proven ability to understand business problems, apply strong analytical skills and create an effective solution-based strategy Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level Skills in both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features or services Boolean and data structuring understanding would be advantageous Experience of larger scale implementations and associated challenges within the Enterprise space Demonstrated working cross functionally and/or collaboratively on multiple instances to achieve the best outcomes for the customer & Meltwater Experience of working in at least one major business domain area (Retail / Consumer Goods, Government, Communications / Media / Tech, Health / Life Sciences / Financial, Agency) Understanding of cloud computing and architecture concepts, including APIs What We Offer: Enjoy flexible paid time off options for enhanced work-life balance. Comprehensive health insurance tailored for you.Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional Where You'll Work: Bangalore When You'll Join: Sept 2025 Equal Opportunity Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity. About Us At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions. Our award-winning culture is our north star and drives everything we do - from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products - and making sure to celebrate our successes and have fun along the way. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to reach your goals. So, in a nutshell, that's Meltwater. We love working here, and we think you will too.

Description IT Engineer IIMeltwater is seeking an IT Engineer to play a vital role in ensuring the stability, security, and scalability of our IT systems and services. This role focuses on building and maintaining SaaS and infrastructure systems across cloud and on-premise platforms, leveraging a wide range of modern technologies to enable efficient business operations.What You'll Do: Administer, optimize, and secure identity and access management systems. Manage cloud infrastructure services. Configure and maintain collaboration and productivity platforms. Administer and support email systems, ensuring high availability and security. Implement and maintain endpoint management solutions such as InTune and Jamf. Oversee networking infrastructure to ensure secure and reliable connectivity in our offices. Manage VOIP telephony and unified communications systems. Maintain PKI and certificate management. Develop and maintain IT documentation and processes. Monitor system performance, proactively identifying and resolving issues. Collaborate with security teams to implement and maintain best practices for protecting company assets. Own and drive IT projects and initiatives that enhance the scalability and efficiency of IT operations. What You'll Bring: 3-5 years of experience in IT engineering, administration, or a related role. Proficiency in administering identity platforms such as Entra ID. Strong knowledge of networking concepts and experience with Meraki devices. Experience with endpoint management tools like InTune and Jamf. Knowledge of enterprise email and security solutions (Google. Exchange Online, Mimecast). Familiarity with collaboration and productivity tools (Slack, Zoom, Jira, Confluence). Understanding of IT security practices and certificate management (Digicert). Hands-on experience managing cloud services (AWS, Azure, GCP). Strong troubleshooting skills and ability to resolve technical issues efficiently. Excellent communication and collaboration skills to work across teams. What We Offer: Enjoy private health insurance through MetLife for you and your dependents, complementing your state medical coverage Benefit from a company-matched Savings Fund to help you grow your financial security Receive monthly grocery vouchers to support your everyday essentials Enjoy an additional day off on your birthday, promoting a healthy work-life balance Complimentary CalmApp subscription for you and your loved ones because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: Lago Alberto Street #375 Office 201 11320, Mexico City Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.