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Learning and development consultant skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Sue Dahlin,

Mary Collins

Below we've compiled a list of the most critical learning and development consultant skills. We ranked the top skills for learning and development consultants based on the percentage of resumes they appeared on. For example, 10.2% of learning and development consultant resumes contained customer service as a skill. Continue reading to find out what skills a learning and development consultant needs to be successful in the workplace.

15 learning and development consultant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how learning and development consultants use customer service:

Designed and instructed Coaching, Customer Service, Behavioral Interviewing, and Team Effectiveness training modules to enhance competency-based performance culture.
Delivered comprehensive sales and customer service training curriculum for tellers, personal bankers, branch managers and regional executives.

2. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how learning and development consultants use continuous improvement:

Planned and facilitated multiple issue-framing sessions for merchandising leaders to drive continuous improvement initiatives.
Measure and evaluated learning effectiveness by tracking key training data for continuous improvement.

3. Learning Solutions

Here's how learning and development consultants use learning solutions:

Designed, developed, and implemented measurement and evaluation strategies to assess the efficiency and effectiveness of learning solutions on performance.
Contracted by client corporations to proactively identify training needs, present recommendations and deliver learning solutions to address performance gaps.

4. Program Effectiveness

Here's how learning and development consultants use program effectiveness:

Evaluated program effectiveness and communicates results to stakeholders.
Develop methods for evaluation of program effectiveness.

5. Employee Training

Here's how learning and development consultants use employee training:

Managed and reviewed employee training information in Sikorsky's Learning Management System.
Created Access documentation to track system employee training records prior corporate tracking.

6. Employee Development

Here's how learning and development consultants use employee development:

Designed leadership, management and employee development programs, and corresponding organizational communications.
Developed, delivered and assessed success of learning programs in the areas of employee development, management development and technical skills.

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7. Learning Programs

A Learning Program is a document that provides a template that will be used by educators to transfer knowledge to learners. The learning program also has objectives, goals, and materials that will be used to enhance the learning process of students and also sets the standards for teaching effectively. Learning programs are used mostly in the educational sector.

Here's how learning and development consultants use learning programs:

Establish a core learning & development curriculum linked appropriately to the organizational structure to deliver relevant learning programs.
Conducted needs assessments and gap analyses to identify improvements in learning programs.

8. Project Management

Here's how learning and development consultants use project management:

Executed all project management and process documentation responsibilities related to the design, development and delivery of enterprise-wide tools training initiatives.
Developed and implemented blended curriculum for project management training, incorporating e-learning, hands-on workshops, self-directed learning and mentor-guided coaching.

9. Instructional Design

Instructional design is the application of knowledge and skills by creating learning experiences and materials. The practice follows a systematic assessment of needs, designing a process, developing learning materials, and evaluating if these experiences are effective.

Here's how learning and development consultants use instructional design:

Provided business consulting, learning and instructional design services to organizations in Delaware.
Performed Instructional Design analysis of training courses outlined in detailed Task Analysis documents.

10. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how learning and development consultants use human resources:

Collaborate with human resources to drive performance improvement initiatives.
Partnered with human resources and senior managers as an internal consultant to identify, define and address development needs and gaps.

11. ELearning

Here's how learning and development consultants use elearning:

Streamlined and executed marketing sales incentive programs, eLearning and content delivery.
Conducted enterprise-wide pilot for new eLearning tool that demonstrated tangible cost/time savings.

12. Subject Matter Experts

Here's how learning and development consultants use subject matter experts:

Supported field trainers, subject matter experts, and mid-level management in providing customized professional development classes.
Consult with subject matter experts and presenters in designing presentation materials.

13. Train-The-Trainer

Here's how learning and development consultants use train-the-trainer:

Developed standards for job/task analysis, instructor-led training materials, train-the-trainer activities, course maintenance plans, and performance assessment/evaluation tools.
Developed an in-depth diversity train-the-trainer program for facilitators that provided legally-based fundamentals, facilitation skills, facilitator assessment, and testing.

14. PowerPoint

Here's how learning and development consultants use powerpoint:

Gained experience with Word, Excel, PowerPoint, Access, Wiki markup, and Articulate.
Design over 12 job aids and course materials in Microsoft PowerPoint, Word, and Excel.

15. Training Programs

Here's how learning and development consultants use training programs:

Collaborated with other functional areas regarding the maintenance and evaluation of training programs/presentation content and makes recommendations for changes/improvements.
Established process with quality assurance liaison to review performance scores following training programs to enhance and update learning effectiveness.

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What skills help Learning And Development Consultants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on learning and development consultant resumes?

Sue Dahlin

Associate Director of Career and Employer Engagement, University of Puget Sound

The resume should be tailored specifically to the role you're applying for. When required or preferred skills that were mentioned in the job description are included in your resume, they'll be excited to talk to you. If the job requires familiarity with the Adobe Creative Suite, I would expect to see how you've used those tools over the course of your experiences, not just buried in a laundry list of skills at the bottom of the resume.

What learning and development consultant skills would you recommend for someone trying to advance their career?

Mary Collins

Professor, Creative Writing/Nonfiction, Program Coordinator, Writing Minors, Career/Internship Advisor, Central Connecticut State University

The pandemic has altered the gap-year entirely. In general, I encourage students to travel overseas if they can since many Americans remain very provincial in their education and we live in a global economy. But that's not possible now. Given that we must be in a virtual market, I recommend skill-building. Do they know Chromecast, Microsoft Teams, Webex, Zoom? Can they advance their writing skills and also add other communication skills such as audio and video editing or In-Design?

What type of skills will young learning and development consultants need?

Lea Porta

Instructor, University of Central Missouri

Technology is obvious... But I feel UCM's block classes give students a real opportunity to work in classes and be more prepared for student teaching and graduation.

What technical skills for a learning and development consultant stand out to employers?

Maria Salazar Ph.D.

Professor, University of Denver

Technical skills that stand out to employers in the education sector during and after the time of COVID include interpersonal skills, ability to navigate change and challenges, and commitment to educational equity. Interacting with colleagues, students, and families online is challenging. This requires a set of interpersonal skills that involve a tolerance for uncertainty, risk-taking, creativity, and innovation. The ability to navigate change and challenges is essential during uncertain times. In schools, the landscape is alway changing, and more so in a global pandemic.

It is important to foster a growth-mindset in oneself, and also in one's school community. Employers are also looking for a commitment to educational equity. With emerging consciousness of racial inequality and the need for systems that promote racial justice, employers want to hire people who are culturally competent and can move beyond statements of the value of diversity, to the enactment of educational environments that promote equity for those who are marginalized. This skill set includes: cross-cultural communication, culturally responsive teaching, and strength-based practices.

Do you want to know more?

List of learning and development consultant skills to add to your resume

The most important skills for a learning and development consultant resume and required skills for a learning and development consultant to have include:

Customer Service
Continuous Improvement
Learning Solutions
Program Effectiveness
Employee Training
Employee Development
Learning Programs
Project Management
Instructional Design
Human Resources
ELearning
Subject Matter Experts
Train-The-Trainer
PowerPoint
Training Programs
Learning Management System
Organizational Development

SMEs
Leadership Development
Blended Learning
Adult Learning Theory
Development Programs
Training Materials
Training Content
Performance Management
Needs Assessment
Performance Gaps
SharePoint
Addie
Business Objectives
Led Training
Technical Training
Training Curriculum
Adobe Captivate

Training Sessions
Employee Engagement
Business Results
Course Content
Leadership
Course Materials
Curriculum Development
ROI
Performance Improvement
Development Strategies
WebEx
Training Courses
Virtual Training
Virtual Classroom
Sales Training

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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