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Learning consultant skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Amber Diaz,

Dr. Brian Simmons

Below we've compiled a list of the most critical learning consultant skills. We ranked the top skills for learning consultants based on the percentage of resumes they appeared on. For example, 7.2% of learning consultant resumes contained instructional design as a skill. Continue reading to find out what skills a learning consultant needs to be successful in the workplace.

15 learning consultant skills for your resume and career

1. Instructional Design

Instructional design is the application of knowledge and skills by creating learning experiences and materials. The practice follows a systematic assessment of needs, designing a process, developing learning materials, and evaluating if these experiences are effective.

Here's how learning consultants use instructional design:

Collaborated with technical writers and consultants to develop multimedia based instructional design system utilizing graphics, video, animations and audio.
Provided coaching and performance support to Organizational Learning and functional groups on instructional design principles, software development and multimedia.

2. Project Management

Here's how learning consultants use project management:

Provide training consulting services (needs/gap analysis, training options/alternatives, project management, design/development advice, and implementation support).
Developed strategies and recommended solutions to department management for project management, resourcing, and program enhancements.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how learning consultants use customer service:

Key Achievements at HCSC: Project-managed the redesign of a 10-week Customer Service Representative instructor-led curriculum to a five-week blended solution.
Created and managed extensive Train-the-Trainer Program for hospital leaders who facilitated customer service programs for 8,000+ employees.

4. Learning Solutions

Here's how learning consultants use learning solutions:

Gathered requirements, analyzed extant materials & skill gaps, identified non-learning challenges and designed learning solutions for delivery practitioners.
Centralized Sales (Mortgage) Responsible for consulting and designing learning solutions/recommendations for the call center/Centralized sales mortgage group.

5. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how learning consultants use hr:

Collaborate with HR Business Partners to determine future direction, prioritize gaps and identify new, innovative curricula offerings.
Facilitated change to Shared Business Services HR organization.

6. PowerPoint

Here's how learning consultants use powerpoint:

Company Facilitator Guide, Participant Guide, and PowerPoint required instructional materials, including a train-the- presentation.
Designed and wrote online training programs for outside insurance brokers utilizing PowerPoint and Articulate.

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7. Performance Gaps

Here's how learning consultants use performance gaps:

Developed detailed training plans for management based on analysis and evaluation of current operation to provide solutions for performance gaps.
Performed competency and skill gap assessments and closed the performance gaps with creative, interactive performance-based learning interventions.

8. Training Programs

Here's how learning consultants use training programs:

Provided consulting services to clients, establishing strong business rapport with company executives to develop practical, meaningful training programs.
Redesigned and implemented corporate-wide training programs and supportive materials for performance management processes and system.

9. Subject Matter Experts

Here's how learning consultants use subject matter experts:

Worked collaboratively with Subject Matter Experts and Technical Writers to effectively translate the department's procedures into meaningful training materials.
Collaborate with Subject Matter Experts on development and redesign of training material to ensure continuous improvement.

10. Blended Learning

Here's how learning consultants use blended learning:

Provided train-the-trainer coaching to prepare instructors to deliver blended learning and content.
Design and manage development of classroom training, e-learning, live virtual training, and blended learning.

11. Training Materials

Here's how learning consultants use training materials:

Designed and developed training materials to address identified learning gaps and to meet identified performance measures.
Created training materials utilized to execute national training objectives.

12. Business Processes

Here's how learning consultants use business processes:

Served as training project lead for transitioned employees on software applications and business processes.
Created courses about business processes and new software applications.

13. Customer Satisfaction

Here's how learning consultants use customer satisfaction:

Provided strategic design and implementation with team of instructors to support successful associate learning that accelerated business results and customer satisfaction.
Focused on ensuring customer satisfaction while simultaneously increasing sales volume through consulting with my clients.

14. Adult Learning Theory

Here's how learning consultants use adult learning theory:

Utilized Adult Learning Theory to design training solutions that were relevant, self-directed and provided practical application.
Created and delivered in-person and online training interventions using adult learning theory, learner-focused concepts, and advanced training technology.

15. Client Facing

Here's how learning consultants use client facing:

Point of contact for all Client facing meetings where Quality demonstrations/updates were required.

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What skills help Learning Consultants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on learning consultant resumes?

Amber Diaz

Assistant Professor, Department Head, Tarleton State University

Technology and evidence of application. It is one thing to say you know how to use Google Classroom, but actually having a Google Classroom that is well designed as an artifact has significant value. Multidisciplinary Teaching will continue to find value in the classroom as there will be a greater need to ensure all students are learning and successful on grade level content. Culturally Responsive & English Learner knowledge and/or certification. Our nation continues to see an increase in the diversity of the students we teach, as such there continues to be an increase of English Learners. As educators, we have an obligation to be fully prepared to reach all learners with culturally relevant pedagogies.

What learning consultant skills would you recommend for someone trying to advance their career?

Dr. Brian Simmons

Associate Provost, Columbia International University

I would not think so much in terms of "skills to enhance" but rather experiences that will add depth of insight and understanding. Candidates with a variety of practical experiences, coupled with rigorous academic training, are set apart from others.

What type of skills will young learning consultants need?

David Smith

Consultant, Coach and Speaker, David J. Smith Consulting

Of course, the need for tech-based skills will continue. But moreover, in the next couple of years, there will be increased demands for careers where personal and humanistic approaches are needed. These are wide-ranging: from home health aids to life coaches. For that reason, the ability to show empathy, apply good listening abilities, and understand and respond to a client's personal challenges will be critical. As society continues to diversify along ethnic, cultural, political, and economic lines, there will be an urgent need for professionals who can seek to connect with clients and help them build bridges, at times, with those who are different.

What technical skills for a learning consultant stand out to employers?

Maria Salazar Ph.D.

Professor, University of Denver

Technical skills that stand out to employers in the education sector during and after the time of COVID include interpersonal skills, ability to navigate change and challenges, and commitment to educational equity. Interacting with colleagues, students, and families online is challenging. This requires a set of interpersonal skills that involve a tolerance for uncertainty, risk-taking, creativity, and innovation. The ability to navigate change and challenges is essential during uncertain times. In schools, the landscape is alway changing, and more so in a global pandemic.

It is important to foster a growth-mindset in oneself, and also in one's school community. Employers are also looking for a commitment to educational equity. With emerging consciousness of racial inequality and the need for systems that promote racial justice, employers want to hire people who are culturally competent and can move beyond statements of the value of diversity, to the enactment of educational environments that promote equity for those who are marginalized. This skill set includes: cross-cultural communication, culturally responsive teaching, and strength-based practices.

What soft skills should all learning consultants possess?

Michael Munger

Director of Undergraduate Studies, Director, PPE Program, Duke University

Working in groups. And that's hard to teach. The best teacher is experience. Often, students learn the most when their group fails or the other members don't pull their weight. The ability to work in unstructured environments and still achieve group success is a big part of many jobs. And Political Science teaches that.

What hard/technical skills are most important for learning consultants?

Michael Munger

Director of Undergraduate Studies, Director, PPE Program, Duke University

Political Science students should take at least one Computer Science class, be able to run a spreadsheet with skill, and be able to write crisp prose that gets to the point.

Do you want to know more?

List of learning consultant skills to add to your resume

The most important skills for a learning consultant resume and required skills for a learning consultant to have include:

Instructional Design
Project Management
Customer Service
Learning Solutions
HR
PowerPoint
Performance Gaps
Training Programs
Subject Matter Experts
Blended Learning
Training Materials
Business Processes
Customer Satisfaction
Adult Learning Theory
Client Facing
Learning Strategies

Learning Programs
Employee Development
Learning Materials
Needs Assessment
Curriculum Development
Course Content
Professional Development
Organizational Development
Learning Management System
Development Programs
ELearning
Learning Objectives
SMEs
Cerner
Leadership Development
ROI

Content Development
EMR
Process Improvement
Training Sessions
Related Training
Business Objectives
Led Training
Internal Clients
ILT
External Vendors
Performance Management
Training Content
Erp Implementation
Training Courses
Leading Training

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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