Leasing agent job description

· Explain and check applications, collect deposits, verify application information. Upon verification of application, deposit and lease will be given to the Manager for approval. Applications should be verified within 24 hours.

· Compile reports from guest cards and submit to Manager on a daily basis. If the prospect leases, place guest cards into a permanent resident file.

· Send a thank you card to every qualified prospect that did not lease. Cards will be mailed within 24 hours of initial visit.

· Notify guest whose applications were not approved, by sending a form letter with bureaus to contact for answers.

· Prepare move-in information upon approval of leases. Review and explain information to resident (i.e., gate codes/cards, parking assignment, lease agreement, community policies and move-in inventory).

· Leasing agent must conduct a walk-thru, and complete the move-in inventory sheet prior to tenant move in.

· Inspect models and leasing office daily to ensure that each is spotless and representative of Douglas Emmett standards. Submit a description of location, condition and rental status to the Manager and Senior Leasing Agent. Any needed work will be reported to the Manger and the maintenance request submitted. Models must be opened every morning and secured every evening.

· Keep informed about other DE communities, referring the prospect when unable to assist them at your property.

· Maintain courteous communications with residents, applicants and representatives of other companies.

· Attend monthly/weekly leasing meetings, and provided seminars.

· Assist in follow-up on work orders.

MARKETING

· Assist with Outreach Marketing Program.

· Review all advertising and keep abreast of all rates, incentives and concessions at the community, as well as competitive communities. Any suggestions will be directed to the Manager and Senior Leasing Agent.

RESIDENT RELATIONS

· Handle resident concerns in the absence of Resident Manger or Assistant Manager.

· Assist with the planning and execution of Resident Retention Programs and resident activities.

· Help to obtain maximum renewals of existing resident leases in accordance with Douglas Emmett renewal policies and procedures.

TECHNICAL PREREQUISITES

· High school diploma.

· Broad knowledge of California Tenant/Landlord law and Fair Housing laws.

· Prior experience with on-site computer software or a willingness to learn.

· Demonstrates initiative, professionalism, integrity, and exercises confidentiality of all areas of performance.

· Projects a professional image by meeting all DE dress code standards.

· Excellent oral and written communication skills. Ability to communicate in a positive and professional manner with residents, employees and vendors.

· Good customer service skills.

Company DescriptionDouglas Emmett operates approximately 18.2 million square feet of Class A office space and over 4,300 luxury apartment units in nine highly desirable submarkets in Los Angeles County, six of which are located in Los Angeles' Westside - Brentwood, Century City, Santa Monica, Beverly Hills, the Olympic Corridor, and Westwood - and three submarkets in the San Fernando Valley - Sherman Oaks/Encino, Warner Center/Woodland Hills, and Burbank. The Company's Honolulu office portfolio is located in the downtown central business district with multifamily properties in nearby suburban communities.

The Company utilizes the same focused business strategy that was implemented by its founding principals - managing, developing, redeveloping, and acquiring multifamily and commercial real estate in high barrier-to-entry submarkets that exhibit strong economic characteristics such as population and job growth, as well as inherent supply constraints, such as limited developable land due to natural and political barriers. The Company strives to capitalize on the experience of its seasoned management team to create continued value.

About Us

Cascade Management, Inc. and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from our original portfolio, which has grown substantially over time. Through our growth, the commitment to our properties, owners and employees remains fundamental to our values.

Cascade Management's Service Model is the foundation of everything we do and is expected to be upheld every day you come to work. Our Service Model represents the most important behaviors and actions to ensure a stakeholder interaction is positive every time. As an integral part of the Cascade team, all members are expected to carry out our Service Model of Friendly, Helpful, Knowledgeable, Respectful, and Responsive.

Rate of Pay: $18.00 +DOE

Schedule: Mon-Fri (8am-5pm)

Hours: 40 - Full-Time

Location: Seattle

Properties: GreenTree Apartments and Park Hill

Benefits: 401k, Medical, Dental, Vision, PTO, Long Term Disability and Short Term Disability Essential Functions and Responsibilities

The Leasing Agent assists the Community Manager with coordinating business operations of HUD/RD or Tax Credit properties, providing eligible individuals with unfurnished housing in multi-family dwellings.

Assist Community Manager with overseeing complex operations, ensuring that the highest possible occupancy is maintained through continuous outreach efforts and advertisements as specified by the Affirmative Fair Housing Marketing Plan.*

Assist Community Manager to obtain new residents' signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.

Complete and submit timely, weekly reports; maintain neat and legible records at all times.*

Ensure that prospect completes application and secures deposit in accordance with the company procedures and Fair Housing requirements.

Implement Cascade Management Inc.'s policies as found in the operations manual.

Ensure compliance with applicable federal and state regulations associated with business operations. Ensure that the Grievances and Appeals Procedure, "Equal Housing Opportunity", "Justice for ALL", and labor posters are posted in the office.*

Show apartments, accept applications, and screen applicants (verifying and certifying each resident's income at initial, interim, and annual re-certification) to determine eligibility in accordance with CMI policies and procedures, and applicable regulations.

Complete resident move-in sheet with resident; ensure utilities are transferred.*

Understand rental agreement and residency policies and be able to explain them to residents.*

Update availability report and process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.

Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).

Collaborate with the Director of Marketing to ensure that marketing activities are achieved.

Follow up on all property inquiries and questions via preferred contact (telephone, email, fax, etc.)

Maintain waiting list files of eligible applicants and files of removed/rejected applicants.

Collect rents, maintain petty cash, ensure proper accounting of monies collected, and make deposits in a timely manner. Log and collect late charges, NSF, and other charges. Deliver rent increase notices to residents.*

File and maintain resident records, keeping an adequate supply of forms and postage on hand.*

Prepare budget recommendations and submit to Community Manager for review as part of annual budget process.*

Promote harmonious relations among tenants, employees, owners, and the local community.*

Enforce house rules in accordance with company policies and procedures. Maintain a pleasant helpful manner at all times and know the number of adults and/or children in the complex along with their name and apartment number.*

Make recommendations to management for improvement of company policies, procedures, and practices.*

Regular and reliable attendance during scheduled hours*

Performs other duties as required.

Qualifications and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) and one year related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License and insurance is required.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Campus Advantage is an industry leader with global experience in student housing. Campus Advantage provides property management, consulting, acquisitions, and development with the goal of creating successful student housing communities.
Campus Advantage Mission, Vision, Purpose (M.V.P.) and Core Values:

Mission: We are on a mission to lead the world in creating financially successful communities that excel in providing rewarding living, learning, and career experiences.

Vision: We envision a world where more people are living successful and enriched lives

Purpose: Our purpose is to serve and inspire our employees and residents to achieve their full potential.

Core Values:
· INTEGRITY: We live the Golden Rule, trying always to do the right thing.
· INTELLIGENCE: We believe that learning is a lifelong endeavor, and we strive to stay ahead through innovations.
· PASSION: We desire to do our best, and we never, ever give up!
· MOJO: We attract and charm others through our success and outlook on life. We take our work and our communities, but not ourselves, seriously.

Job Description
The Leasing Agent position seeks to achieve the property's revenue goals by maximizing achieved occupancy and rental rates. This position is for an outgoing and energetic individual with a positive attitude and passion for delivering great customer service.

Leasing Agent (part-time) - Fairway View in Baton Rouge, LA
ResponsibilitiesWork with Leasing Manager to maintain daily knowledge of current leasing, occupancy and availability. Follow Campus's Leasing and Marketing guidelines for: Greeting Prospects and Residents Responding to Internet and Phone Inquiries Conducting Property Tours Following Up with Prospects Facilitating application and lease completion Execute on property's marketing plan and adjust marketing as required to achieve traffic and closing goals.Maintain lease file paperwork in accordance with company policy; ensure completion of regular lease audits.Ensure accuracy of reporting related to leasing and marketing.Be a product and market expert. Know the unique selling features of their community and be proficient in the market trends.Conduct inspections of model units at least once per day to ensure they are in pristine condition, and make sure any uncleanliness or disorder is quickly remedied Assist with completion of weekly market survey Assist with and attend Residence Life Functions
QualificationsHigh School Diploma or Equivalent PreferredPC Literacy (Microsoft Office) Realpage Experience Preferred1-2 Years Sales Experience, Student Housing Preferred
We're looking for people who share our values. Integrity We live by the Golden Rule, trying always to do the right thing!Intelligence We believe that learning is a lifelong endeavor and we strive to stay ahead through innovations.Passion We desire to do our best, and we never give up!Mojo We attract and charm others through our success and outlook on life. We take our work and our communities, but not ourselves, seriously.
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Our Company

Campus Advantage is a student housing management company that specializes in fostering financially prosperous communities through its property management, investments, and consulting services. Since its founding in 2003, Campus Advantage has been creating successful communities that provide rewarding living, learning, and career experiences, and as a result has become one of the fastest-growing private student housing companies in the nation. The company's asset acquisition and management strategies combined with its dedication to residence life and student development has made Campus Advantage one of the largest student housing and property management companies in the United States.

Through our M.V.P and Core Values, we create better team and resident experiences, which in turn result in the financial success of Campus Advantage and our partners.