What does a leasing agent do?
A leasing agent primarily works to assist and represent property owners when finding and managing tenants. They are in charge of advertising and promoting the properties in different areas or platforms, developing marketing strategies, coordinating with applicants, gathering their requirements, verifying the applicants' paperwork and references, and negotiating leasing terms. Moreover, a leasing agent also acts as the landlord because they serve as the tenants' point of contact regarding issues and concerns, conduct property inspections, and manage the properties' maintenance operations, coordinating with the owners regularly.
Leasing agent responsibilities
Here are examples of responsibilities from real leasing agent resumes:
- Manage dailyoperations to include providing funding for the purchase of evidence being narcotics, firearms and explosives.
- Lead the operations of a field enforcement office responsible for investigating violations of federal statutes enforce by ATF.
- Perform marketing on Craigslist that generate leads of prospective customers which help increased overall occupancy.
- Direct all DEA intelligence collection efforts, enforcement operations, investigative programs and pharmaceutical regulatory initiatives along the southwest US/Mexico border.
- Review court decisions affecting ATF to determine impact on operations.
- Screen potential tenants using YARDI, and pull comparable in the neighborhood to ensure fair competitive pricing of the properties.
- Act as the YARDI system specialist in charge of all coding, invoices, data information entrance of all resident information.
- Determine security and safety requirements necessary to ensure that DEA property, employees and guests are protect on a 24x7x365 basis.
- Create PowerPoint presentations used for business development and marketing purposes.
- Post craigslist and other social media advertisements to facilitate leasing of apartments.
- Review SARs for investigative potential and interact with personnel of financial institutions to ensure compliance with subpoenas.
- Investigate numerous arson and firearm violations.
- Maintain digital resident files and correspondence using OneSite software.
- Verify eligibility and preferences of applicants and accurately compute family income according to the HUD regulations.
- Apply household circumstances to complex HUD regulations for eligibility of annual income and require deductions and exclusions.
Leasing agent skills and personality traits
We calculated that 27% of Leasing Agents are proficient in Customer Service, Property Management, and Yardi. They’re also known for soft skills such as Communication skills, Customer-service skills, and Listening skills.
We break down the percentage of Leasing Agents that have these skills listed on their resume here:
- Customer Service, 27%
Deliver and provide oversight of staff delivery of respectful and timely customer service to residents and family members.
- Property Management, 11%
Participated in continuing education programs, and in-house training sessions in an effort to further my understanding of property management practices.
- Yardi, 8%
Acted as the YARDI system specialist in charge of all coding, invoices, data information entrance of all resident information.
- Rent Payments, 6%
Greet residents Excellent phone etiquette Show apartments Record maintenance requests Lease agreements Followup with potential residents Collect/record rent payments Market/advertise
- Background Checks, 5%
Processed rental application information, prepared leases, performed credit and background checks and finalized application process for consumers.
- Apartment Homes, 3%
Investigate prospective residents financial and credit status to determine eligibility for leasing apartment homes.
Most leasing agents use their skills in "customer service," "property management," and "yardi" to do their jobs. You can find more detail on essential leasing agent responsibilities here:
Communication skills. The most essential soft skill for a leasing agent to carry out their responsibilities is communication skills. This skill is important for the role because "property, real estate, and community association managers must understand contracts and must be able to clearly explain the materials and answer questions raised by residents, board members, or service providers." Additionally, a leasing agent resume shows how their duties depend on communication skills: "manage front end, greet and tour prospects, process applications, manage communication and software through real page database. "
Customer-service skills. Another essential skill to perform leasing agent duties is customer-service skills. Leasing agents responsibilities require that "property, real estate, and community association managers must provide excellent support to keep existing clients and expand their business with new ones." Leasing agents also use customer-service skills in their role according to a real resume snippet: "maintained guest cards, leasing data, audited lease, renewal files and prepared lease related paper work for management approval. "
Listening skills. Another skill that relates to the job responsibilities of leasing agents is listening skills. This skill is critical to many everyday leasing agent duties, as "property, real estate, and community association managers pay attention to residents and proprietors in order to understand and meet their needs." This example from a resume shows how this skill is used: "listened to and resolved customer complaints regarding services. "
Interpersonal skills. A big part of what leasing agents do relies on "interpersonal skills." You can see how essential it is to leasing agent responsibilities because "property, real estate, and community association managers interact with different types of people every day." Here's an example of how this skill is used from a resume that represents typical leasing agent tasks: "execute excellent interpersonal skills to provide superior customer service. "
Organizational skills. Another common skill required for leasing agent responsibilities is "organizational skills." This skill comes up in the duties of leasing agents all the time, as "property, real estate, and community association managers must be able to plan, coordinate, and direct multiple contractors at the same time, often for multiple properties." An excerpt from a real leasing agent resume shows how this skill is central to what a leasing agent does: "accomplished individual and organizational objectives by assisting prospective residents with questions and tours of model apartment homes. "
Problem-solving skills. While "problem-solving skills" is last on this skills list, don't underestimate its importance to leasing agent responsibilities. Much of what a leasing agent does relies on this skill, seeing as "property, real estate, and community association managers must be able to mediate disputes or legal issues between different groups of people, such as residents and board members." Here is a resume example of how this skill is used in the everyday duties of leasing agents: "utilized yardi voyager, level one and property solutions daily to follow up with prospects and confirm all appointments. "
The three companies that hire the most leasing agents are:
- Pennrose27 leasing agents jobs
- Renoir Staffing26 leasing agents jobs
- Aaron's18 leasing agents jobs
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Compare different leasing agents
Leasing agent vs. Property administrator
A property administrator is responsible for performing administrative and clerical duties for real estate and property companies. Property administrators coordinate with prospective clients to inform them about the property and offers tours to give a better view of the location. They assist in preparing contracts, processing documents, administering payments, and resolving rent discrepancies. A property administrator also handles calls for regular maintenance of the property, ensuring the safety and security of the premises and negotiating maintenance services with contractors.
While similarities exist, there are also some differences between leasing agents and property administrator. For instance, leasing agent responsibilities require skills such as "rent payments," "background checks," "apartment homes," and "process applications." Whereas a property administrator is skilled in "office equipment," "administrative functions," "budget preparation," and "real estate." This is part of what separates the two careers.
Property administrators earn the highest salaries when working in the real estate industry, with an average yearly salary of $42,458. On the other hand, leasing agents are paid more in the retail industry with an average salary of $36,389.On average, property administrators reach similar levels of education than leasing agents. Property administrators are 4.0% more likely to earn a Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.Leasing agent vs. Administrative assistant/property manager
A Senior Property Manager is responsible for the administration of property operations and the leasing office. They ensure that property management runs smoothly and profits are maximized.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that leasing agent responsibilities requires skills like "customer service," "apartment homes," "process applications," and "property tours." But an administrative assistant/property manager might use other skills in their typical duties, such as, "real estate," "payroll," "tenant relations," and "property inspections."
Average education levels between the two professions vary. Administrative assistant/property managers tend to reach similar levels of education than leasing agents. In fact, they're 0.7% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.Leasing agent vs. Apartment manager
The required skills of the two careers differ considerably. For example, leasing agents are more likely to have skills like "customer service," "rent payments," "apartment homes," and "process applications." But a apartment manager is more likely to have skills like "payroll," "general maintenance," "snow removal," and "tenant relations."
Apartment managers typically earn similar educational levels compared to leasing agents. Specifically, they're 1.3% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Leasing agent vs. Senior property manager
Even though a few skill sets overlap between leasing agents and senior property managers, there are some differences that are important to note. For one, a leasing agent might have more use for skills like "customer service," "rent payments," "background checks," and "apartment homes." Meanwhile, some responsibilities of senior property managers require skills like "portfolio," "real estate," "property inspections," and "construction projects. "
In general, senior property managers earn the most working in the professional industry, with an average salary of $68,872. The highest-paying industry for a leasing agent is the retail industry.In general, senior property managers hold higher degree levels compared to leasing agents. Senior property managers are 6.1% more likely to earn their Master's Degree and 0.5% more likely to graduate with a Doctoral Degree.Types of leasing agent
Updated January 8, 2025
