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Leasing associate skills for your resume and career

15 leasing associate skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Developed and maintained relationships with current residents through outstanding customer service to help maximize occupancy.
- Provided excellent customer service to a diverse population of customers throughout the purchasing process.
2. Property Management
Property management is the regular oversight of commercial, residential, or industrial real estate by a third-party contractor. Property management includes the day-to-day care of the property, fixing minor and major issues, and monitoring the security of the property.
- Developed familiarity with and utilized various property management and lead management software applications.
- Created solutions to tenant issues through effective collaboration with landlords and property management.
3. PET
- Complied with the U.S. Housing and Urban Development (HUD) Department regulations, including disability, and pet policies.
- Handle various leasing paperwork such as: Legal contracts, Amendments, Addendum's, or Pet Addendum's.
4. Real Estate
Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.
- Handled leasing arrangements, accounting, and facilities management for real estate development firm
- Prepared and presented renewal recommendations to real estate committees and finance departments.
5. Yardi
Yardi is a tech company that creates solutions for land management and real estate firms of all sizes. Land security, marketing, industrial applications, elder care, and finances are also covered by the company's tech suites. Yardi offers customised land management tools and wealth management applications for all commercial property verticals, giving owners, developers, buyers, and other stakeholders access to data tailored to their individual needs.
- Experience with Yardi, Daily Leasing Reports, mail management programs.
- Generate lease agreements and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis.
6. Resident Retention
- Assisted property managers and leasing directors with overall marketing and advertising strategies, which included resident retention activities.
- Coordinated and conducted resident retention efforts on quarterly basis.
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- Participated effectively in ongoing resident relations.direction.
- Utilize problem solving skills and resources to promote positive resident relations and achieve financial goals.
8. Apartment Community
An apartment community is a building or a group of buildings on the same property owned by a single owner, with at least one building containing three or more residential units. They contain many important rooms and features that are essential to the operation of the complex. The most important qualities of an apartment community are not always immediately apparent but only become obvious after one has lived for a long period of time.
- Lead leasing team in an apartment community with 573 units ensuring 95% occupancy and 65% renewals.
- Schedule and conduct on-site tours of the apartment community.
9. Data Entry
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
- Developed and authored training and procedural manuals applicable to the work flow and data entry into SLIM system.
- Use office skills as answering calls filing, computer data entry.
10. Phone Calls
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
- Charged with handling telephone calls and on-site traffic prospects with professionalism, inviting them to the property and showing ready apartments.
- Completed additional administrative work including copying, faxing, ordering supplies, and available to answer additional phone calls as needed.
11. Customer Satisfaction
- Required self-starting skills with strong initiative and a firm commitment to maximizing customer satisfaction.
- Enhanced customer satisfaction ratings by resolving inquiries and issues efficiently.
12. Lease Agreements
A lease agreement is a deal between two parties, that permits one of those parties to use an asset belonging to the owner. Usually, lease contracts are used for rental vehicles, properties, household appliances, construction equipment, and other goods. A lease is a legal contract intended to protect both the lessee (the person leasing the asset) and the lessor (owner of the asset.)
- Prepared all lease agreements, obtained appropriate approvals and developed all corresponding documentation to increase year over year revenue.
- Prepare lease agreements and ensure proper documentations.
13. Lease Terms
- Implemented a program to identify, contact and follow up with prospective tenants, negotiated lease terms and coordinated leasing activities.
- Negotiated lease terms based upon financial analysis and market knowledge to best leverage the marketplace on behalf of clients.
14. Local Businesses
Local businesses are independently owned businesses that require less capital, fewer workforces, and less or no machinery. These businesses are ideal for operating on a small scale to serve a local community/population and provide profits to the business owners. A local business can be a locally owned business or a corporate business with multiple locations operating in a specific area. Local businesses provide opportunities for entrepreneurs, jobs for neighbors, and meeting places for communities.
- Marketed property by visiting local businesses, building relationships, and understanding the market.
- Implement marketing strategies for local businesses and preferred employers to gain an increase in residents from certain employers.
15. Market Surveys
A market survey is an effort in gathering information whether in group or on an individual basis about the target market -- products/services, customers and their preferences, trends in market prices, experience and expectations, etcetera for business managers to know their target customers and maintain competitiveness.
- Planned and executed marketing material including property newsletter, market survey, and resident activities.
- Prepared weekly market surveys and supported overall marketing efforts.
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List of leasing associate skills to add to your resume
The most important skills for a leasing associate resume and required skills for a leasing associate to have include:
- Customer Service
- Property Management
- PET
- Real Estate
- Yardi
- Resident Retention
- Resident Relations
- Apartment Community
- Data Entry
- Phone Calls
- Customer Satisfaction
- Lease Agreements
- Lease Terms
- Local Businesses
- Market Surveys
- Apartment Homes
- Resident Events
- Process Applications
- Property Tours
- Office Space
- Product Knowledge
- Square Feet
- Market Research
- Craigslist
- Resident Issues
- MRI
- Lease Applications
- Cold Calls
- Lease Transactions
- Background Checks
- Evictions
- Sales Process
- Occupancy Rate
- Lease Negotiations
- Retail Space
- Financial Analysis
- Credit Checks
- Lease Apartments
- Market Analysis
- Sales Techniques
- Rental Applications
- Credit Reports
- Icsc
- Repeat Business
- Rental Payments
- Lease Contracts
Updated January 8, 2025