Class A Leasing Associate
Leasing Consultant job 5 miles from Bethesda
Residential Sales & Service Associate
Position Type: Full Time
The Tower Companies is seeking a Residential Sales and Service Associate to join our Sales team Blairs District, located near downtown, Silver Spring, Maryland. The residential, high rise community portfolio includes Class A and B properties. As a Residential Sales & Service Associate, you serve as the front-line Tower ambassador to our new residents. You are helping to build a community, one new resident at a time! You take a genuine interest in those around you and represent Tower to the best of your abilities. You take pride in the community, in your sales office, in your coworkers, and most importantly, YOU!
Key Responsibilities:
As a Residential Sales and Service Associate your duties will include but are not limited to the following:
It's key to open your Sales office on time to be prepared for your day, and to put the best foot forward for any potential residents who are “early birds”! Be on time, if not early, to get prepared for the day.
We all help to set up the office with water, coffee, balloons, flags, materials and anything else is essential so that you and the team will be ready to be responsive to our clients.
Know your community and the available inventory each day. Be aware of any special deals!
Create a daily goal of outreach calls to spur interest in your community and track your progress. (your manager will help you set goals) Don't stop until you have met your goal each day. Challenge yourself to do more!
Email or SMS follow up is also important! Strive to follow up with clients each day (your manager will help you set goals.
Take incoming calls as serious inquiries; have available apartments top of mind and help your clients “view” the options on our website. Invite that future resident into the office to tour with you and remind them to bring their documentation to complete the lease for their new home!
Document your calls, emails, tours, follow up and anything else in Yardi and CRM to account for your work each day. This will keep your valuable leads organized and properly flagged as yours.
Don't forget to document any resident referrals!These are an important part of our program and assist with resident retention. If a referral has taken place, ensure the needed paperwork has been completed.
Take the initiative and make plans to attend outreach events such as community events and career fairs to interact with people about our incredible offerings. Be creative!
Remember to stay up to date on your assigned e-learning to stay fresh and engaged in the business!
Review your calendar each morning for appointments you have made, and make sure that you have names and details fresh in your mind for any set tours for the day.
Walk available or targeted apartments to ensure they are rent-ready. Use your sparkle kits to give those units the extra polish they need to close your sales!If the units you walked need any work, promptly put in a service ticket and notify your supervisor of that unit's status.
Greet your scheduled (and unscheduled guests) with a smile, firm handshake, and your knowledge of the property; demonstrate all the features and benefits available to our new residents. They want to find their new home; be ready to change their world! We are loaded with differentiating qualities and programs!
Direct your future residents to the leasing portal to complete an application.
Welcome them into the family! Give them your card, and invite them to call with questions.
Reach out to the future resident to keep your connection “warm” and to encourage the completion of the documentation process.
Complete your Move-In Checklist. Ensure you, have all that is needed for your resident to arrive and pick up the keys to their new home!
Before the new resident's arrival, do a final walk through. If you spot a problem, promptly put in a service ticket to ensure the matter is resolved before the new resident arrives.
If possible (may not be possible during high leasing/peak season), have your Move-In Inspection list ready to walk the unit one final time with the new resident. Have the keys ready for your new residents to make sure they work, and make sure they know where all the amenities are so they feel right at home.
Upload your lease documents into CRM; using your Lease File Checklist as a guide for completion. You have earned it!
You may be asked to work on a special project or initiative and we expect everyone to embrace these opportunities!
Education and Experience we seek:
Degree preferred, with summer work experience in a sales and customer service OR minimum of 1 year of full time successful work experience in a sales and customer service role (preferably commissioned sales environment)
Residential leasing experience highly preferred to maintain an annual leasing closing ratio of 30%
Command of the English languages; verbal and in writing (Bilingual Spanish preferred)
Communication skills; a natural ability to “paint a picture” with words
Work ethic; reliable, on time, trusted to work independently
Grace in all situations; discernment to know when to escalate an issue to management.
Teachable with a strong desire to learn and stay current in techniques and industry trends
Team-oriented; thoughtful, respectful and considerate of others. Never putting self ahead of the team.
Social media and computer savvy; able to pick up on software programs easily. Microsoft Office Suite skills and experience required.
Organizational skills and an orientation and eye for managing details.
Capable of effectively managing multiple initiatives simultaneously.
How Tower invests in YOU:
To help you THRIVE in all aspects of your life, Tower provides a best-in-class compensation package, including generous commission opportunities, and a wide variety of total rewards: healthcare (including a premium-free plan option!), paid holidays and time off (including parental bonding leave), reimbursements for professional attire and professional development, housing discounts on our properties, and many other benefits to support your growth and work/life balance.
Tower believes in giving back to the community: you will be provided with a range of ways to participate, including company matches on donations to charities and 8-hours of paid leave for the purpose of volunteering.
Prepare for your future beyond Tower: the company provides a generous match to your 401(k) retirement savings plan contributions.
Candidate must be willing to work in-office. Candidate must submit to pre-employment screening including background check, driving record review, and drug test.
The Tower Companies and its affiliates are equal opportunity employers and offer a collaborative and exciting work environment, competitive salary and excellent benefits, which include medical, dental and vision coverage, as well as a 401(k) plan.
About The Tower Companies
For three generations, the family-owned Tower Companies has maintained a commitment to responsible development and envisions a world where buildings inspire and enrich the lives of their occupants, and create positive social change. The green building leader owns, develops, and manages over 5 million square feet in the Washington, D.C. metropolitan area consisting of office buildings, office parks, lifestyle centers, regional malls, eco-progressive live-work-play communities and hotels with over 8,000,000 SF in the development pipeline. The Tower Companies built Blair Towns, the first LEED certified apartments in the country, and is an international authority in the industry. We have been recognized for our commitment to sustainability and energy independence by numerous national organizations and federal agencies, including US Green Building Council, US Department of Energy and the US Environmental Protection Agency.
Leasing Consultant (Floating)
Leasing Consultant job 24 miles from Bethesda
Salary:
Maryland Management Company owns and manages more than forty communities with more than10,000 apartment homes in Maryland and Florida. Established in 1949, Maryland Management is passionate about providing affordable, quality housing, an exceptional customer experience, and contributing to the communities we serve. As an organization, we believe our people are our greatest asset and we are committed to the success and development of each individual on our team.
A leasing consultant is a challenging position that uses both sales and exceptional customer service to make a genuine impact on peoples lives. The leasing consultant serves to connect prospective and current residents of Maryland Management Companys apartment communities with the Companys management team. He or she is responsible for helping prospective tenants select a new home by showcasing individual apartments, the property amenities, and our local community.
There are three core categories of responsibilities:
Leasing
Conduct tours of the grounds of the community and show apartments to prospective residents
Sell the community over the phone/internet to convert leads to on-site tours
Greet all individuals that enter the leasing office in a friendly and professional manner
Maintain thorough product knowledge of our property (floor plans, amenities, etc.) and the local community
Apply product knowledge to prospective residents needs by effectively communicating features and benefits
Represent the company in a professional manner at all times
Customer Service
Develop and maintain professional relationships with prospective and current residents
Accept maintenance requests, submit maintenance tickets, and complete follow-up to ensure satisfaction
Handle resident calls and in-person concerns
Respect boundaries of tenant confidentiality, ensure safety, and uphold both local and Federal Fair Housing Laws
Administrative
Accurately prepare and be thoroughly knowledgeable with all applications, lease documents, and related paperwork
Accept rental payments
Facilitate the move-in and move-out process
General clerical assistance including answering phones, taking messages, filing, etc.
Qualifications
This opportunity would suit an individual who is outgoing, enthusiastic and has the desire to exceed the expectations of our current and prospective residents. The ideal candidate will demonstrate the following:
Skills
The ability to close the sale
The ability to prioritize and multitask
The ability to support and contribute to a team; work well with others
The ability to work independently
Excellent telephone etiquette
Basic computer skills and knowledge of the Internet and Email
Competencies
Strong people skills
Effective oral and written communication abilities
Superb organizational skills and attention to detail
Good judgment and ability to exercise common sense understanding
Honesty and integrity
A positive attitude and the ability to smile under all circumstances
Adaptable to accept changes in the work environment, manage competing demands, and handle unexpected events.
Must be able to handle stressful, urgent, and diverse situations in a calm and reasonable manner
Enthusiasm and the personal drive to be a self-starter
Other
Demonstrate strong professionalism in all facets
Demonstrate ability to diffuse and respond to customer concerns
Schedule
This position requires flexibility in scheduling and the ability to work weekends. Due to staffing limitations, the leasing consultant must be able to work one weekend day as part of a five day work week.
Requirements
Transportation Employee must maintain reliable transportation daily, a valid drivers license, and valid vehicle insurance.
Language Proficiency in the English language, including the ability to read, write, and communicate professionally with others.
Education/Experience A high school diploma, GED, or equivalent experience is required.
Additional Information
Maryland Management offers an attractive compensation and benefits package including:
$18 - $21 hourly based on experience, plus commission
A performance-based career path, with room for advancement
Excellent health benefits package for full-time employees, including company-paid health insurance HRA
Dental and vision insurance options
401k plan with a match contribution
Direct deposit
Paid time off, including vacation and sick leave
Paid holidays
Educational reimbursement
Annual awards banquet and other social company functions
Acknowledgment
This job description is not all-inclusive and is intended to describe the general nature and work responsibilities of this position. It is subject to change, modification, and addition as deemed necessary by the company. All offers of employment are conditioned upon the applicant passing a drug test and subject to a background check, which are conducted in compliance with any applicable federal, state, or local law.
We are proud to be an equal opportunity employer.
Leasing Consultant - SouthRidge
Leasing Consultant job 16 miles from Bethesda
Job Description
Property: SouthRidge Apartments
Property Size:386 units (market rate)
Employment Duration: Regular, Full time
Salary: Starting at $17.50/hour + bonus + benefits
At TI Communities, people are our most valuable asset. We are actively seeking individuals who want to create a better life for themselves and the residents we serve. As a Leasing Consultant, you will be responsible for assisting with all aspects of apartment occupancy, leasing, sales, marketing, collections, and providing exceptional customer service to our residents. This role offers an exciting opportunity to contribute to the growth and success of our property while delivering outstanding leasing experiences.
WHO WE ARE:
Ever-evolving, we are fanatically passionate pioneers in our field. our team is diverse, dynamic, and impactful. Together we work hard, collaborate, and brainstorm to improve lives and strengthen communities. We treat each other as family and are proud of our work in the world.
WHAT WE OFFER:
Competitive pay, lease commission, renewal bonus.
Housing discount.
Medical, Dental, and Vision insurance.
401k Match.
3 weeks paid time off.
Company paid holidays.
Team referral bonuses.
Good work-life balance.
Opportunity for growth.
Create an autonomous, engaging, and rewarding environment where you will be valued.
Reward and recognize your achievements and contributions.
HOW YOU WILL IMPACT TI COMMUNITIES:
Apartment Occupancy:
Conduct informative and engaging property tours for prospective residents, showcasing the unique features and benefits of our apartments.
Guide potential residents through the application process, ensuring accurate completion of all necessary documents and compliance with fair housing regulations.
Conduct comprehensive background checks and credit screenings to assess potential residents' qualifications.
Collaborate with the property manager to ensure vacant units are move-in ready, maintaining our uncompromising quality standards.
Leasing and Sales:
Respond promptly and professionally to inquiries from prospective residents, providing detailed information on available apartments, pricing, and lease terms.
Utilize persuasive sales techniques to convert leads into signed lease agreements, emphasizing the value and advantages of living in our communities.
Follow up with prospective residents to nurture leads, address questions, and provide additional information to secure lease commitments.
Stay informed about market trends and competitive rental rates to make informed recommendations on pricing and promotional strategies.
Marketing:
Assist in developing and executing effective marketing strategies to attract prospective residents to our communities.
Maintain a strong online presence by managing property listings on rental platforms and engaging with potential residents through social media channels.
Coordinate and participate in community outreach events and initiatives to generate leads, build brand awareness, and establish relationships with local businesses and organizations.
Monitor and analyze marketing efforts, track leads, and provide insights to optimize marketing campaigns.
Collections:
Collect rental payments from residents and maintain accurate records of transactions.
Proactively follow up with delinquent accounts, implementing collection procedures as necessary while maintaining professionalism and empathy.
Collaborate with the property manager and legal team to initiate eviction proceedings when required, ensuring compliance with relevant regulations.
Customer Service:
Provide exceptional customer service to residents, promptly and professionally addressing inquiries, concerns, and requests.
Efficiently manage resident maintenance issues and work orders, coordinating with the maintenance team to ensure timely resolution.
Conduct regular resident surveys to gauge satisfaction levels, identify areas for improvement, and implement initiatives to enhance the resident experience.
Contribute to resident retention efforts by planning and executing resident appreciation events and activities.
Resident Enrichment and Programs:
Assist our Impact Team with social events, educational workshops, and community initiatives.
Foster a sense of community by facilitating resident interactions and promoting a welcoming and inclusive environment.
Act as a resource for residents, providing information on local services, amenities, and community resources.
Collaborate with the property manager to address resident concerns and maintain a positive living experience for all residents.
WHAT YOU NEED TO SUCCEED:
Excellent interpersonal communication skills; must be collaborative and adaptive.
Ambitious and committed to customer satisfaction while upholding company policies.
Minimum of one year of previous sales experience is preferred.
Basic level knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
Prior experience in Entrata or another equivalent system is preferred.
Strong organizational and time-management skills.
OUR CORE VALUES:
Instill Hope
Expect Excellence
Inspire Service
Embody Integrity
Exude Joy
TI Communities is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#HP
Leasing Consultant
Leasing Consultant job 7 miles from Bethesda
KETTLER currently has an opening for a Leasing Consultant at Claret, an apartment community located in Washington, DC.
The Leasing Consultant, under the direction of the Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention and providing or coordinating exceptional customer service.
Responsibilities
Greeting prospective residents and providing them with property tours.
Performing proper outreach marketing.
Help create engaging social media initiatives to connect residents, and manage posts.
Daily follow up on all prospects to make sure all questions are answered and a “high touch” approach adhered to.
Assisting with resident retention.
Support efforts to partner with nearby businesses, events, and other local organizations.
Walking the marketing path daily.
Providing excellent customer service to residents and prospects.
Processing lease applications and qualifying residents.
Supporting the Community Manager with general office maintenance by answering phones and performing other administrative tasks.
Play a key role in resolving resident concerns and issues.
Other duties as assigned.
Qualifications
At least 1 year of customer service, sales or office experience is required, preferably in residential property management.
High School Diploma, GED, or equivalent; some college preferred.
Customer service, sales, and goal-oriented mindset.
Must be able to work on weekends and holidays.
Computer proficiency and knowledge of the Microsoft Office Suite
Excellent written and verbal communication skills and ability to interact with residents and customers in a professional manner.
Familiarity with social media platforms, as well as best practices for businesses.
Leasing Consultant
Leasing Consultant job 9 miles from Bethesda
CAPREIT extends an invitation to you to become a member of our family. Our company manages multifamily housing communities across the United States as a national property management company. Are you someone who prioritizes organization, positivity, and outgoing? Become a part of our team as the Leasing Consultant for our Flats at College Park apartment community.
Why Join Us?
CAPREIT is committed to fostering a collaborative and supportive work environment where team members can grow professionally and make meaningful contributions to the company's success. We offer competitive compensation, comprehensive benefits, and opportunities for career development in a thriving industry.
CAPREIT Core Values : FACE-IN
FAMILY - ACCOUNTABILITY - COMMUNICATION - EXCELLENCE - INTEGRITY
We value our employees at CAPREIT. The Compensation and CAPREIT Benefits for this position can be read below.
- $21 - $25/HR
- Medical, dental, and vision insurance
- 401(k) with company match
- Mental Health Day
- Summer Fun Friday
- You will receive paid vacation days, including your birthday!, sick days, and holidays.
- Competitive bonus and leasing commission structure.
About Flats at College Park
Location: College Park, Maryland 20740
# of Units: 317
Community Style: Mid-High Rise
# of Openings: 2
Responsibilities
Provide excellent customer service to prospective residents by planning and participating in marketing activities to attract prospective residents; greeting applicants, showcasing the community, and collecting applications; communicating the features and benefits of the community with potential residents.
Assist the Community Manager by processing applications in a timely manner, taking resident phone calls, following up with prospective residents, and completing additional, on-going administrative functions of the community
Qualifications
Position Requirements:
- 1 to 3 years of experience in apartment leasing
- Bilingual is preferred
-
Affordable Housing Requirements - LIHTC is required
-
A valid driver's license to operate company vehicle/golf cart
- Experience with specialized property management software (RealPage, OneSite, and/or Yardi), or the ability to learn such software
- A working knowledge of current technologies and Microsoft Office
Schedule Requirements:
Monday - Friday/Some weekends but not every weekend
#CAPREITUS
Leasing Consultant - Floating
Leasing Consultant job 7 miles from Bethesda
Leasing Consultant - Floating Reports to: Community Manager Compensation: $21.00/hr to $23.00/hr, role is eligible for commission Full-time, non-exempt, eligible for overtime The UIP Companies, Inc. (UIP) is a vertically integrated real estate investment, development, asset and property management, and general contracting firm specializing in multi-family, mixed-use, retail, and light industrial properties predominantly in the Washington, DC metropolitan area, including assets in DC and its close in suburbs, Hyattsville, MD and Arlington, VA. Since 2001, UIP has provided quality housing that satisfies the most discerning residents and investors.
Reporting to the Community Manager, the Leasing Consultant is the face of UIP and the property, often the first point of contact for prospective residents. This position allows you to build relationships with prospective residents and show them why they should select our property as their home. We are looking for someone with a proven track record in residential leasing and customer service, and we offer a generous commission structure.
We offer a competitive compensation and benefits package, including: medical, dental, and vision insurance, 401(k) with company match, long-term disability insurance, paid time off, 12 paid holidays, and opportunities for continuing education.
Responsibilities
* Travel between communities to give tours, as needed
* Gain an understanding of potential resident needs and provide information as to which of our apartments best fit those needs.
* Check curb appeal and apartments each morning to ensure a positive customer experience.
* Follow-up on prospect internet and phone leads to set appointments.
* Encourage prospective tenants to lease from us by positioning the property and its units in a favorable light and offering the best customer service.
* Process applications and gather the necessary verifications that support the application for the approval process and prepare the move-in paperwork.
* Conduct move-in orientation and ensure all move-in requirements are met to ensure a positive customer experience.
* Process and coordinate move-outs.
* Maintain a strong closing ratio.
* Complete reports on leasing activity, traffic, market information, and other vital information.
* Other activities, as requested.
Qualifications
* 2+ years leasing experience, residential experience preferred
* College degree desired, but not necessary
* Excellent verbal and written communications
* Demonstrated strong time management and organization skills
* Proven ability to sell and come up with creative solutions with high conversion ratios
* Ability to quickly develop rapport with prospective residents
* Must be a motivated self-starter with the ability to work well in a team setting
* Experience with Yardi, preferred
* Understanding of fair housing laws, preferred
* Must be able to work weekends
The UIP Companies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, protected Veteran status, or any other applicable legally protected characteristics.
Leasing Consultant
Leasing Consultant job 13 miles from Bethesda
Full-time Description
The LIVEbe Ambassador is considered critical to the overall success of our community. The LIVEbe Ambassador is responsible for fostering a sense of community by offering an unparalleled living experience for resident and providing excellence in customer service. LIVEbe Ambassadors' are responsible utilizing his/her sales, marketing, customer retention and relationship building skills to lease apartments.
Will work some Saturdays during the month.
Requirements
Demonstrated sales and customer service skills.
Desire to provide exceptional customer service.
2+ years of previous sales/marketing experience.
Excellent interpersonal, verbal, and written communication skills.
Self-starter, detail oriented with ability to organize and prioritize work independently.
Excellent computer skills; Word, Excel, Publisher, and Internet.
Excellent presentation skills and creative ability.
Salary Description $20-$23.50 / hour
Leasing Consultant
Leasing Consultant job 34 miles from Bethesda
Are you ready to jump into the dynamic world of Property Management? The Apartment Industry is booming, and the opportunities are endless! Let BGSF, one of the largest staffing firms in the nation, assist in mapping out the best career path for you! Working with BGSF gives you access to the top Property Management Companies in the area while also allowing you to sharpen your leasing and/or maintenance skills!
Benefits include medical, dental, competitive WEEKLY PAY all while gaining on-site experience. Temporary, Temp to Perm & Direct Hire positions available! May be eligible for paid sick leave and/or paid time off in accordance with applicable state and/or local law.
OPPORTUNITY for Leasing Consultants!
Are you friendly and enthusiastic?! Do you love engaging with customers? Or maybe you have a knack for closing a sale? Whatever your skill set is, we have the job for you! The ideal candidate will possess attention to detail and the ability to follow directions. You will be responsible for showing and leasing apartment homes to prospective residents.
Leasing Job Duties
* Administrative duties as needed include answering the phone, filing, etc.
* Customer service responsibilities include working with residents to resolve concerns and submitting service requests
* Touring the community & apartment homes
* Sell/ Lease apartment inventory
* Assist with completion of required application and lease paperwork
* Assist with Marketing as needed
* Assist with community events and resident retention
Leasing Job Requirements
* A minimum of six months of apartment/multifamily leasing experience required
* Software requirements may apply - Yardi, OneSite, BlueMoon, etc.
* Fair Housing knowledge is required
* Have dependable transportation to and from work
* Have a strong work ethic with reliability and dependability
* Ability and desire to jump in and assist with other community projects
* Enjoy working with others and taking direction when needed
* Maintain a friendly and customer service-oriented approach to co-workers and customers
APPLY TODAY! #Work4BG
Once your application is received a member of our Talent Acquisition team will reach out to start your journey to your career in Property Management!
Can't wait to start your new job?! Check out www.BGSF.com and register today! This will ensure you are first in line!
Know anyone else looking for an amazing opportunity in a multifamily career?! We reward referrals! Ask us how you can make an extra $50*!
BGSF is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
Leasing Consultant - Lease Up
Leasing Consultant job 7 miles from Bethesda
At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.
We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.
Essential Functions/Responsibilities
Sales and Marketing
Warmly greet prospective residents and create a personal connection while determining needs and preferences
Professionally present the community and apartments along with specific features and benefits
Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease
Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors
Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)
Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily
Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition
Share promotional ideas and events for marketing timeline
Assist in Social Media advertising as directed by the Manager
Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager
Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents
Address and complete all other duties as assigned
Customer Service
Understand and support the customer experience vision for Mill Creek Residential
Communicate service guarantees and customer service standards to prospective and current residents
Take ownership to personally address and resolve customer concerns in a timely professional manner
Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers
Contribute ideas for improving resident satisfaction to the Community Manager
Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention
Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied
Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager
Address and complete all other duties as assigned
Embody the Mill Creek mission, values and brand promise in all that he or she does
Operational Standards
Complete all new lease and renewal paperwork, including related addendums
Attend any training classes/meetings as required or recommended by management
Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager
Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily
Post Craigslist ads daily to generate traffic
Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills
Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates
Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
Address and complete all other duties as assigned
Education and/or Experience
High School diploma or equivalent (GED) preferred
Commitment to, and passionate for, providing outstanding customer service
Strong communication skills (written and verbal)
Multi Family or related property management experience, retails sales or hospitality experience
Skills/Specialized Knowledge
Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication
Ability to take ownership of resident issues and/or concerns and come to a resolution
In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community
Continuous research of area competitors such as pricing, amenities, features etc.
Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software
Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices
Capable of travelling between two or more communities, if necessary
Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked
Compensation:
$22-23/hour
About the Benefits of joining the Mill Creek Team
Competitive compensation
Comprehensive medical, dental and vision
Employer sponsored short and long term disability, Life and ADD insurance
401k with employer matching
Paid time off benefits: Vacation, Sick, Holidays
Mill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
Leasing Consultant - Floating
Leasing Consultant job 7 miles from Bethesda
Leasing Consultant - Floating
Reports to: Community Manager
Compensation: $21.00/hr to $23.00/hr, role is eligible for commission
Full-time, non-exempt, eligible for overtime
The UIP Companies, Inc. (UIP) is a vertically integrated real estate investment, development, asset and property management, and general contracting firm specializing in multi-family, mixed-use, retail, and light industrial properties predominantly in the Washington, DC metropolitan area, including assets in DC and its close in suburbs, Hyattsville, MD and Arlington, VA. Since 2001, UIP has provided quality housing that satisfies the most discerning residents and investors.
Reporting to the Community Manager, the Leasing Consultant is the face of UIP and the property, often the first point of contact for prospective residents. This position allows you to build relationships with prospective residents and show them why they should select our property as their home. We are looking for someone with a proven track record in residential leasing and customer service, and we offer a generous commission structure.
We offer a competitive compensation and benefits package, including: medical, dental, and vision insurance, 401(k) with company match, long-term disability insurance, paid time off, 12 paid holidays, and opportunities for continuing education.
Responsibilities
Travel between communities to give tours, as needed
Gain an understanding of potential resident needs and provide information as to which of our apartments best fit those needs.
Check curb appeal and apartments each morning to ensure a positive customer experience.
Follow-up on prospect internet and phone leads to set appointments.
Encourage prospective tenants to lease from us by positioning the property and its units in a favorable light and offering the best customer service.
Process applications and gather the necessary verifications that support the application for the approval process and prepare the move-in paperwork.
Conduct move-in orientation and ensure all move-in requirements are met to ensure a positive customer experience.
Process and coordinate move-outs.
Maintain a strong closing ratio.
Complete reports on leasing activity, traffic, market information, and other vital information.
Other activities, as requested.
Qualifications
2+ years leasing experience, residential experience preferred
College degree desired, but not necessary
Excellent verbal and written communications
Demonstrated strong time management and organization skills
Proven ability to sell and come up with creative solutions with high conversion ratios
Ability to quickly develop rapport with prospective residents
Must be a motivated self-starter with the ability to work well in a team setting
Experience with Yardi, preferred
Understanding of fair housing laws, preferred
Must be able to work weekends
The UIP Companies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, protected Veteran status, or any other applicable legally protected characteristics.
Leasing Consultant
Leasing Consultant job 11 miles from Bethesda
Leasing Consultant : Sage Ventures is a dynamic real estate development company dedicated to creating vibrant communities that enhance the lives of our residents. With a focus on innovation and excellence, we strive to deliver exceptional living experiences through our residential properties.
Job Description:
As a Leasing Consultant with Sage Ventures, you will play a crucial role in our mission to provide outstanding service to our residents while maintaining high occupancy rates and driving revenue growth. You will be responsible for leasing apartments, providing exceptional customer service, and contributing to the overall success of our properties.
Responsibilities:
Greet prospective residents and provide tours of available units, showcasing the unique features and amenities of each property.
Assist prospective residents with the leasing process, including completing applications, conducting credit and background checks, and preparing lease agreements.
Respond promptly to inquiries via phone, email, and in person, providing accurate information about pricing, availability, and leasing policies.
Build and maintain strong relationships with current and prospective residents, addressing any concerns or issues in a professional and timely manner.
Collaborate with the property management team to develop and implement effective leasing strategies, such as marketing campaigns and resident referral programs.
Conduct market research and stay informed about local trends and competitor offerings to ensure competitive pricing and positioning of our properties.
Maintain organized leasing records and documentation, ensuring compliance with fair housing regulations and company policies.
Benefits:
We offer competitive salaries and excellent benefits, including:
Compensation Range: $18 - $21/hr
Comprehensive health, dental, and vision insurance plans
Retirement savings plan with employer matching
Paid time off, including vacation, sick leave, and holidays
Professional development opportunities and tuition reimbursement
Employee discounts on housing and other company services
Fun and collaborative work environment with a supportive team
Opportunities for career advancement within a growing company
Qualifications:
High school diploma or equivalent; Bachelor's degree preferred
Previous experience in leasing, sales, or customer service preferred
Strong communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Knowledge of fair housing laws and regulations
Proficiency in Microsoft Office Suite and property management software
Sage Ventures is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
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Leasing Consultant Aspen HIll, MD
Leasing Consultant job 5 miles from Bethesda
Job Description
Love working with people? Passionate about sales AND service? Join the team at Crystal Springs Apartments, a vibrant apartment community in Silver Spring, MD, where your customer service skills and leasing savvy will help shape a positive experience for both prospective and current residents.
We're looking for an energetic, relationship-driven Leasing Consultant who can close the sale while also fostering a welcoming, supportive environment for our residents. If you're organized, outgoing, and thrive in a fast-paced leasing office, this could be the perfect role for you!
Leasing Consultant
Leasing Consultant job in Bethesda, MD
We are seeking a dynamic and customer-focused Leasing Consultant to join our team. The ideal candidate will be responsible for all activities related to apartment rentals, move-ins, lease renewals and resident retention. They will interact directly with prospective and current residents to achieve maximum occupancy, ensure resident satisfaction, and deliver the highest level of customer service.
Leasing and Sales:
Greet prospective residents, show apartments, and assist with the leasing process.
Explain lease terms, community policies, and rental prices to potential tenants.
Conduct property tours and highlight the unique features and amenities of the community.
Follow up with prospects through phone calls, emails, and other forms of communication.
Maintain an accurate and in-depth knowledge of all aspects of the property and market conditions.
Follow all Equal Housing Opportunity guidelines, local laws, and company policies
Customer Service:
Provide exceptional customer service to residents and prospects, addressing inquiries and resolving issues promptly.
Assist residents with move-in and move-out procedures.
Conduct resident satisfaction surveys and handle resident complaints professionally.
Encourage reviews to remain relevant with our online presence
Administrative Duties:
Prepare and process leasing paperwork, including lease agreements and renewals.
Maintain accurate records of resident interactions and leasing activities.
Assist with marketing and advertising efforts, including social media postings and community events.
Daily review of leads and follow ups within Yardi
Property Management Support:
Collaborate with the maintenance team to ensure timely and efficient service requests.
Conduct property inspections and report any maintenance or safety issues.
Assist with organizing and executing resident events and activities.
Attend all seminars, classes, and community team meetings as instructed.
Qualifications:
High school diploma required.
Previous experience in leasing, sales, or customer service roles is preferred
Yardi experience preferred
Strong interpersonal and communication skills.
Excellent organizational and multitasking abilities.
Ability to work a flexible schedule, including weekends and holidays, as needed.
Positive attitude and a professional appearance.
Knowledge of local rental market trends and conditions preferred
Basic computer literacy
Ability to speak different languages is always a plus!
ROSS Companies is an Equal Employment Opportunity Employer.
Leasing Consultant
Leasing Consultant job 20 miles from Bethesda
Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 275 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Under the leader of our executives- who have owned and managed properties for more than 30 years, Eagle Rock Properties has emerged as a pioneering force in the industry.
Job Description:
The Leasing Consultant, under the direction of the Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, promoting resident retention and providing or coordinating exceptional customer service. The position is entry level, but we would be willing to train the right candidate.
Essential functions include, but are not limited to, the following:
Greeting prospective residents and provide them with property tours
Process lease applications and qualify residents
Coordinate with the marketing team to place online ads and ensure signage is correctly positioned
Support the Community Manager with general office maintenance by answering phones and performing other administrative task
Maintain an up-to-date market study of primary competitors
Provide high quality customer service to residents and prospective residents
Effectively showcase the features and benefits of the apartments and communities
Identify strengths & weakness of alternative sales approach; overcome objections and create excitement
Accurately prepare all lease-related documents
Consistent and timely follow-up on all calls, emails, and site visits
The Ideal Candidate will have
1-2 years of high quality customer service experience
Prior leasing & lease-up experience preferred
Strong communication & marketing skills
Professional and positive attitude
College Degree preferred
Proficient in Microsoft Office Suite, Outlook
Must be able to work weekends and have a reliable way to get to work
ALL Resumes will be held in the utmost confidentiality and no current employers will be contacted without permission.
Eagle Rock Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics
Leasing Consultant
Leasing Consultant job 13 miles from Bethesda
Why Highmark Residential?
Because every position is considered critical to Highmark's success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling, and financially rewarding workplace!
Why we need you:
The Leasing Consultant is responsible for effectively implementing the leasing and marketing program, promoting the positive image of the apartment community and to assist management with resident programs and retention.
What Highmark can do for YOU:
Help you achieve your goals by continuous professional development and regular career progression sessions
Competitive pay for the market
Monthly bonus opportunities for all site associates
30% associate rent discount
Medical, Dental & Vision benefits the 1
st
of the month following 30 days of full-time employment
Company-provided life insurance, short term and long term disability coverage
Flexible Spending accounts
401(k) eligibility after 90 days, with 4% Highmark match
Professional Certification & Tuition reimbursement
Vacation, Sick and Personal Time off available to use after 90 days
10 paid holidays
Paid parental leave
Responsibilities
What your day to day might look like:
Help future residents find their next home by touring the community, process lease applications, type up leases and more
Plan and attend exciting functions for our residents
Collect and secure rental payments
Campaign research, reporting and retention
Maintains an acceptable closing ratio based on current property expectations
Qualifications
We're looking for you if:
Interested in the above
You dot your I's and cross your T's
You have a "can-do" attitude
You like to think outside the box
Some things we can't live without:
Customer service or sales experience
Valid driver's license
Excellent verbal and written communication skills
High school diploma or equivalent to
Req ID: 2025-7872
Leasing Consultant
Leasing Consultant job 34 miles from Bethesda
Job Title: Leasing Consultant Reports to: Property Manager and/or Regional Manager
WHO WE ARE Pioneer Property Management is a vertically integrated apartment management company that specializes in providing attentive, customized, and excellent service to our residents. Our experienced and dedicated team members contribute to our unparalleled expertise in management.
JOB SUMMARY
The Leasing Consultant is responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. This position is responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction. The Leasing Consultant is also responsible for assisting the Property Manager and Assistant Manager as directed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Perform all tasks related to renting apartment homes including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents throughout the property, qualifying prospects, and closing the sale by obtaining a rental application and a deposit.
• Visually inspect entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness. Inspect and touch up model units. Communicate related service needs to Property Manager.
• Demonstrate community and apartment/model and apply product knowledge to clients' needs by communicating the features and benefits; close the sale.
• Process rental applications, obtain required documents, schedule move-ins and prepare all lease file documents.
• Maintain lease files per policy and procedure.
• Accurately record traffic from all sources, daily, and convert minimum of 30% total traffic to leases.
• Follow up with prospective residents, including a phone call within 24 hours and a minimum of two additional follow up contacts.
• Assist with planning and implementation of community marketing plan to generate traffic.
• Outreach marketing visits on a weekly basis. Maintain leads and contacts.
• Pick up trash off the ground, operate trash compactor when necessary and if needed, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to resident ready standards.
GENERAL OFFICE/ADMINISTRATIVE RESPONSIBILITIES:
• Record resident service requests accurately and in detail to assist the maintenance team in the timely completion of all requests.
• Schedule and inspect apartments for move in.
• Receive and acknowledge resident notices and prepare files.
• Assist in lease renewal procedure:
o Complete lease renewal printout and submit to manager for approval.
o Contact each resident by phone prior to 90 days before the end of his or her initial term.
o Send renewal letters to those residents you are unable to reach by phone.o Type new leases and all applicable addendums.
• Assemble move-in packages.
• Keep market survey of competitor rates up to date at least monthly and visit competitors three times annually.
• Keep all filing current.
• Schedule guest apartment and clubhouse rentals.
• Operate office alarm system in conjunction with opening and closing the office.
• Deliver thorough move-in presentation to new residents.
• Calculate daily rent, prorate charges, late fees, and percentages.
CUSTOMER SERVICE RESPONSIBILITIES:
• Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling.
• Carry and deliver boxes, flowers, newsletters, correspondence, etc. to residents' apartments.
• Maintain a complete clean and neat appearance. Must adhere to Pioneer's Dress Code and Personal Hygiene Policy at all times.
• Demonstrates customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner from coworkers and residents. Responds sensitively to concerns/complaints and exhibits a sense of urgency.
COMPANY RESPONSIBILITIES:
• Assists the Property Manager and Assistant Manager with other tasks as required.
• Comply with Pioneer Property Management policies and procedures.
• Embraces and executes the vision, mission, and beliefs of the Company.
SCHEDULING:
• Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays.
• May be required to be on-call and aid during staffing deficiencies on-site.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
• Sedentary work typically in an office environment
• Ability to lift, push and pull up to 25 pounds is occasionally required.
• Stooping, crouching, reaching, and standing are occasionally required.
• Talking, hearing, and seeing with close visual acuity are frequently required.
• Ability to walk around the property several times daily (on uneven surfaces and/or climb several flights of stairs)
• Driving a golf cart on the property may be required.
• Ability to work under minimal to moderate supervision.
• Ability to tolerate stressful situations.
• Is punctual and present at work when scheduled.
• Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.
Pioneer Management is a drug free, harassment free workplace. All candidates must pass a drug screen and an extensive background check. Pioneer is an equal opportunity employer and does not tolerate harassment, discrimination, or retaliation.
Thank you for your interest in our open position. In order to be considered for this position, we'll need you to complete an online assessment that will allow us to get to know you better, beyond your resume. At the completion of the assessment, you will have the opportunity to review insights derived from your assessment responses - our way of saying thank you for investing the time to apply to with us!
Click here: *************************************************************
Leasing Consultant
Leasing Consultant job 14 miles from Bethesda
OneWall Communities is a vertically integrated real estate company that focuses on transit and lifestyle-oriented workforce housing in the Northeast U.S. Our growing footprint in the region is a result of a constant drive to positively impact our residents, communities, and investors. We are fueled by an entrepreneurial spirit that challenges us to continuously find innovative and sustainable solutions to create a worry-free environment. We are a fun and inspiring culture that provides opportunity for growth and balance to all.
We are looking for a Leasing Consultant who will be responsible for effectively implementing the leasing and marketing program for the community. This position will promote a positive image of the apartment community, ensure full occupancy, and assist management with resident programs and retention.
Here is what you will be doing:
Handle all aspects of leasing apartments, including greeting prospective residents, touring the community, closing the sale, processing applications in a timely manner, and following up with prospects.
Assist apartment complexes with achieving and maintaining high occupancy rates.
Maintain current information on all aspects of a community including size, special features, expiration of current leasing agreements and pricing.
Responsible for the oversight and coordination of the orientation of new residents.
Assist property management team with rent collection as needed.
Must be able to work Saturday and Sunday schedule.
Here is what you'll have:
High School diploma or GED equivalent, bachelor's degree preferred.
2 years of sales and leasing experience required, preferably in property management.
Excellent customer relations experience.
Competence in Microsoft Office, including Word, Excel, and community software applications.
Must be able to work evenings and weekends.
Effectively present information to owners, residents, and employees of the organization.
Valid driver's license and automobile insurance required.
Here is why you will love working here:
Competitive salary
Extensive benefits & wellness program
Robust PTO
Summer Fridays
Voluntary Paid Time Off
Professional Education Reimbursement Program
Paid Parental Leave
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.
Leasing Consultant - ReNew Howard Crossing
Leasing Consultant job 26 miles from Bethesda
at Trinity Property Consultants
At Trinity Property Consultants, your expertise is the key to our continued success. Join us and become an essential part of an organization that values your skills and is committed to your professional growth. Guided by our core values of innovation, teamwork, excellence, and empowerment we have been creating vibrant communities for three decades and are proudly ranked among NHMC's Top 50 Apartment Owners and Managers. We're on the lookout for passionate individuals that will elevate our vibrant culture and join us in delivering unparalleled service to our valued team members, residents, investors, and partners.
Pay Rate: $21-$23/ hour, based on experience, plus potential for commission and renewal bonuses!
:
Providing superior customer service
Assist in complete market surveys
Show, lease and move in prospective community members
Update unit availability daily
Process rental applications
Process maintenance request
Receive collections in accordance with Trinity's standards
Clerical and phone support
Maintain all community members files, ensuring completeness and accuracy of all file documentation
Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed, all apartments are inspected to ensure all apartments are move-in ready to the Trinity's standards
Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to Supervisor
Conduct community member's move-out unit walks
Additional tasks or duties assigned by Supervisor
Special Requirements:
Physical Demands:
The employee will be regularly required to sit; stand; walk; reach using feet, legs, back, arms and hands; talk and hear. The employee may occasionally be required to climb. The employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed.
Attendance/Travel:
This position is a full time position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events.
Essential Functions:
Skills include an excellent ability to address the needs of community members, prospects and vendors. Other essential skills include, but are not limited to:
Handle high stress situations effectively
Exhibit strong leadership skills
Excellent communication skills
Superior collection skills
Administrative and organizational skills
Time management skills and ability to prioritize wisely
Customer service orientation
Strong sales background
Knowledge of state law as it relates to fair housing
Qualification:
Computer Skills:
Intermediate computer and Internet knowledge
Intermediate knowledge of MS Word, Excel and Outlook
Prefer knowledge of the following software programs: Yardi, Voyager, LRO, Entrata, Resident Check
Learning and Development:
Maintain a commitment to ongoing professional development and career growth through our Companies continuing education programs
Education:
High school education or equivalent is required
Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions
Professional Experience:
One year of experience in a service industry is preferred
We've Got You Covered!
Medical, Dental & Vision. We offer a free PPO-HSA medical plan (with a $1,200 annual employer contribution) to all employees outside CA. In California, employees can choose between the free PPO-HSA and HMO plan. We cover 100% of the monthly premium costs for employee dental and vision. FSA & Dependent Care options are also available.
Retirement Plans. Prepare for retirement and ramp up your 401(k) savings with a 2% employer match. Eligible to enroll on the first of the month following 90 days of employment.
Group Life, Long-Term, and Short-Term Disability Insurance. We provide up to $25,000 of life insurance and AD&D coverage in case the unimaginable occurs.
Paid Holidays & Vacation. We offer a competitive amount of paid holidays in addition to anywhere from 2 - 4 weeks of paid vacation according to years of service. (
Available after 90 days of full-time employment)
Sick Leave. We offer sick leave in compliance with state and local jurisdiction requirements.
Referral Bonuses. We provide $1,000 bonus for hires made through employee referrals.
Volunteer Time-Off. We offer up to 16 hours of volunteer time annually-8 hours for personal volunteer activities and 8 hours for company-sponsored events.
Employee Assistant Program (EAP). That includes Health Advocate and Travel Assistance Program.
Competitive Bonus & Commission Structures. We pride ourselves in recognizing hard work and goal achievement.
Opportunities for Advancement. We promote from within and provide extensive professional development training, reimbursement programs and exclusive scholarship opportunities.
Additional Perks. Including corporate shopping discounts, appliance discounts and lifestyle discounts.
At Trinity Property Consultants, we're dedicated to a diverse, equitable, and inclusive workplace where everyone is valued, respected, and empowered to be themselves. We provide equal opportunities for all, irrespective of race, ethnicity, gender identity, sexual orientation, age, religion, disability, or other protected classes. Recognizing diversity as a catalyst for innovation we embrace each individual's unique contributions and foster a culture of belonging where everyone can thrive.
Note: This job description includes the core responsibilities for Trinity Property Consultants. These duties are subject to change based on regional and organizational discretion.
See more about our Company and benefits at: ****************************************
Leasing Consultant
Leasing Consultant job 7 miles from Bethesda
Job Description
This Leasing Consultant is responsible for the leasing process from introduction to occupancy of the resident and maintains communication throughout the resident's tenancy. The Leasing Consultant interacts directly with prospective and current residents to achieve maximum occupancy.
Duties and Responsibilities:
Provides information about the apartments and the community to the prospective resident and schedule visits to the community. Responsible for maintaining budgeted occupancy by generating closing on leads at an acceptable pace.
Greets visitors and determines if the community meets the client’s qualifications. Effectively explains all lease and community policies to new and current residents.
Completes follow-up thank you notes and callbacks with prospects after initial community visit (if applicable).
Maintains an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, and other related information.
Accurately and efficiently prepares and assists with all leasing paperwork (i.e. applications, lease agreements and addendums, employment, and credit checks, and leasing move-in packets).
Collects security deposits, rent, and all other funds associated with resident moves.
Understands and complies with Fair Housing laws and standards.
Supports the overall marketing efforts and offers input and suggestions regarding promotions and advertisements. Monitors community advertisements and the effectiveness of responses.
Updates online advertising to reflect current market pricing weekly.
Maintains awareness of local market conditions and trends. Contribute ideas to the property manager or leasing manager for marketing the community and improving resident satisfaction.
Minimum Qualifications and Requirements:
High School Diploma or GED is required
Knowledge of property management software
Strong organization and time management skills
Strong presentation skills with the ability to sell and close prospective residents.
Skills in communication both orally and in writing
Skills in Microsoft Office products
Ability to perform Market Analysis
Ability to use basic office equipment - computer, telephone, printer, copier, internet.
Ability to be detail-oriented and plan activities.
Strong ability to manage multiple priorities while maintaining consistent performance.
Preferred Qualifications and Requirements:
1 year of previous sales, residential leasing, or related experience is preferred.
Knowledge of property management software such as Yardi, Nexus, or other property management software is preferred.
Physical Demands and Work Conditions:
The person in this role must be able to position him/herself (ex: kneel, crawl, crouch down) to fulfill the essential functions of the role none of the time.
The person in this role must be able to spend time walking all of the time
This position requires the ability to remain in a stationary position (standing and/or seated more than half the time.
This position requires the ability to spend more than half the time viewing computer monitors.
This position operates machinery and/or equipment that requires the constant use of hands/fingers/wrists (ex: typing, sweeping, slicing deli meat, operating the Point-of-Sale system, etc.) all the time.
This position’s work area is climate-controlled (heat/AC) more than half the time.
This position requires work outdoors less than half the time.
This position is exposed to hazard/chemical materials none of the time.
The person in this position must be able to identify and distinguish between colors all of the time.
This position operates heavy machinery none of the time.
The person in this position must be able to maneuver (lift, move, carry, slide, etc.) 15 – 40 lbs.
Travel Requirements:
This position has no travel requirements.
Other Duties:
Perform other duties as assigned.
Work Schedule:
Monday - Friday 9:00 am - 6:00 pm with a 1 hour unpaid lunch
Saturday 10:00 am - 5:00 pm
(Please note: You are expected to work two Saturdays per month on a rotating schedule. For any week in which you work a Saturday, you will receive one day off during the following week).
Leasing Consultant
Leasing Consultant job 6 miles from Bethesda
As our Leasing Consultant, you will be the sales person that helps future residents find a new place to call home. You will guide them through the entire process from the initial contact, apartment tour, application process, and move-in orientation. Eventually, you'll take them through the journey of living at a Dweck community.
Our leasing offices are open Monday-Saturday which requires schedule availability to work some Saturdays. Weekends are your money-making days, making them the best days to work!
As a Leasing Consultant, you will:
be the go-to person for future residents. You'll get to know them, their must-haves and likes in an apartment to help match them with their dream home. Find out more about them to make sure they meet our leasing standards by asking a series of qualifying questions.
schedule in-person tours of the community with the future resident. Pictures and videos don't do justice! However, some future residents may live out of town with the idea of relocating and that's okay as we offer virtual tours.
give a tour of our property where you'll show off our rich amenities, outdoor space and appealing apartment homes. This is where you'll help them envision living here and living in luxury. Your goal is to get them to apply today.
check-in with those that didn't apply right away. Sometimes people need to think things over and that's totally fine. Stay on top of mind by following up by email, phone call or text message with the goal that they'll apply.
guide the future resident through the application process. This is where we'll find out if they can move forward or not.
go over the lease agreement, explain and hand over their keys to welcome them home. There's lots of information to cover during move-in orientation, most of it is fun stuff, the other stuff is not so fun but important for them to know.
Requirements
We're looking for:
Experience in a customer service or sales role. But if you don't have experience in neither, no worries, we'd love to train you.
What else is in it for you:
Financial - Great pay including bonuses. Get paid for referring new team members.
Retirement - Company matched 401k.
Paid time off - holidays, vacation, sick, jury duty, bereavement, and parental leave.
Wellness - Medical and prescription, vision, dental including orthodontia, Health Savings Account (HSA), Flexible Spending Account (FSA), life/AD&D, short-term & long-term disability, wellness and Employee Assistance Programs (EAP).
Education and career planning - Career and personal development training.
Perks - Apartment home discount, team building events.
Salary Description $18+/- plus monthly commission