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Leasing consultant skills for your resume and career

Updated January 8, 2025
4 min read
Leasing consultant example skills
Below we've compiled a list of the most critical leasing consultant skills. We ranked the top skills for leasing consultants based on the percentage of resumes they appeared on. For example, 25.7% of leasing consultant resumes contained customer service as a skill. Continue reading to find out what skills a leasing consultant needs to be successful in the workplace.

15 leasing consultant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how leasing consultants use customer service:
  • Delivered consistently high quality customer service, including assembling move-in packets, recording maintenance work requests, and fielding resident questions.
  • Collaborate with colleagues, Assistant Manager and Service Team members to exchange information ensuring exceptional customer service is provided.

2. Property Management

Property management is the regular oversight of commercial, residential, or industrial real estate by a third-party contractor. Property management includes the day-to-day care of the property, fixing minor and major issues, and monitoring the security of the property.

Here's how leasing consultants use property management:
  • Increase apartment community occupancy by professionally working with clients in compliance with Fair Housing Laws and property management policy and procedures.
  • Leased apartment homes at various properties throughout the Washington, DC metropolitan area for a temporary property management placement agency.

3. Yardi

Yardi is a tech company that creates solutions for land management and real estate firms of all sizes. Land security, marketing, industrial applications, elder care, and finances are also covered by the company's tech suites. Yardi offers customised land management tools and wealth management applications for all commercial property verticals, giving owners, developers, buyers, and other stakeholders access to data tailored to their individual needs.

Here's how leasing consultants use yardi:
  • Planed, scheduled, and coordinated general maintenance, and placed work orders using YARDI software for residential properties.
  • Posted charges and concessions to resident ledgers using YARDI operating system.

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how leasing consultants use data entry:
  • Performed computerized data entry and reviewed image verification for completeness and efficiency on applications.
  • Process applications including data entry, organizing paperwork and running background and criminal checks.

5. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how leasing consultants use product knowledge:
  • Utilized product knowledge and excellent communication skills to cater to prospective clients individually and showcase community with benefits of residency.
  • Demonstrated community/apartment product knowledge to prospective by communicating the features and benefits, and close sales.

6. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how leasing consultants use phone calls:
  • Greeted prospective residents and answered telephone calls scheduling client tours for prospective residents.
  • Handle incoming phone calls competently and mange consequently while maintaining quality customer service.

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7. Apartment Homes

Here's how leasing consultants use apartment homes:
  • Presented and leased apartment homes Processed credit applications, reviewed and approved credit reports Created daily traffic reports
  • Created a marketing strategy directed toward a more affluent demographic for newly upgraded apartment homes and amenities.

8. Property Tours

Here's how leasing consultants use property tours:
  • Provided guided property tours to prospective residents that included detailed descriptions of unit features, property amenities, and neighborhood attractions.
  • Conduct property tours to potential new residents.- Calculate qualifying income for potential residents.- Assist current residents with community and individual issue.

9. Resident Events

Here's how leasing consultants use resident events:
  • Scheduled, organized and hosted resident events, maintained closing ratios, and worked to achieve/exceed budgeted occupancy percentages.
  • Coordinate and implement marketing and resident events to effectively lease units and ensure maximum possible occupancy.

10. Market Surveys

A market survey is an effort in gathering information whether in group or on an individual basis about the target market -- products/services, customers and their preferences, trends in market prices, experience and expectations, etcetera for business managers to know their target customers and maintain competitiveness.

Here's how leasing consultants use market surveys:
  • Conducted weekly market survey and remained fully informed of current industry conditions by exchanging numbers and shopping competition.
  • Fulfilled market surveys to ensure property rates remained competitive and our property remained a leader within the community.

11. Apartment Community

An apartment community is a building or a group of buildings on the same property owned by a single owner, with at least one building containing three or more residential units. They contain many important rooms and features that are essential to the operation of the complex. The most important qualities of an apartment community are not always immediately apparent but only become obvious after one has lived for a long period of time.

Here's how leasing consultants use apartment community:
  • Maintain accurate list of all aspects of residential apartment community including rent, availability, lease terms and individual unit attributes.
  • Developed a professional relationship with residents, vendors, and surrounding community to effectively build a diverse apartment community.

12. Lease Apartments

Here's how leasing consultants use lease apartments:
  • Show and lease apartments in a 208-unit, multifamily, Platinum residential community primarily targeting the young professional market.
  • Lease apartments/ market community and amenities/ sales/ coordinate property events/ collect deposits and rents, post to resident accounts

13. Renewal Process

Here's how leasing consultants use renewal process:
  • Review lease expiration dates and utilize Re-Certification/Renewal Process Checklist to deliver notices.
  • Participated actively in resident retention and renewal processes.

14. Strong Customer Service

Here's how leasing consultants use strong customer service:
  • Greet prospective tenants and show available properties.-Strong customer service, organized, adaptability, phone etiquette, interpreting
  • Developed strong customer service by building relationships with residents.

15. Excellent Interpersonal

Here's how leasing consultants use excellent interpersonal:
  • Exhibited excellent interpersonal skills and ability to deal effectively with persons from diverse social, economic and ethnic backgrounds.
  • Execute excellent interpersonal skills to provide superior customer service.
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List of leasing consultant skills to add to your resume

Leasing consultant skills

The most important skills for a leasing consultant resume and required skills for a leasing consultant to have include:

  • Customer Service
  • Property Management
  • Yardi
  • Data Entry
  • Product Knowledge
  • Phone Calls
  • Apartment Homes
  • Property Tours
  • Resident Events
  • Market Surveys
  • Apartment Community
  • Lease Apartments
  • Renewal Process
  • Strong Customer Service
  • Excellent Interpersonal
  • Yardi Voyager
  • Process Applications
  • Rent Payments
  • Vacant Apartments
  • Background Checks
  • Affordable Housing
  • Sales Techniques
  • Onesite
  • Model Apartments
  • Application Fees
  • Rental Applications
  • Resident Functions
  • Market Competition
  • Lease Terms
  • Lease Applications
  • Property Marketing
  • Rent Collection
  • Resident Complaints
  • Telephone Calls
  • Availability Report
  • Lease Paperwork
  • MRI
  • Competitive Properties
  • Occupancy Rate
  • Security Deposits
  • Credit Checks
  • Community Policies
  • Lease Agreements
  • Resident Retention
  • Community Events
  • Craigslist
  • Rental History
  • Renewal Notices
  • Social Media Sites

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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