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Become A Leasing Manager

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Working As A Leasing Manager

  • Making Decisions and Solving Problems
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Organizing, Planning, and Prioritizing Work
  • Unpleasant/Angry People

  • Mostly Sitting

  • $55,380

    Average Salary

What Does A Leasing Manager Do At Fairfield Residential

* Manages all aspects of the leasing process, including, but not limited to, incoming traffic, qualifying prospects, leasing apartments, preparing lease paperwork and completing move-in paperwork.
* Responsible for all Leasing Consultant duties, including but not limited to leasing of apartments and all follow up and applicable paperwork.
* Performs, develops and supervises marketing efforts including outreach marketing.
* Oversees and ensures accuracy of all social media sites.
* Sets weekly leasing goals with the leasing team.
* Completes all leasing reports.
* Completes weekly LRO market survey and monthly Yardi market survey.
* Makes pricing recommendations.
* Shops competitive properties.
* Performs all necessary file audits, including but not limited to audits of new lease agreements as well as ongoing lease files.
* Ensures compliance with renters' insurance policy and complies with company policies for notices and assessing fees.
* Assists property manager in supervising, training, motivating, and supporting leasing consultants.
* Follows up on unclosed traffic with leasing consultants and prospective residents.
* Reviews guest cards and phone logs and ensures follow up.
* Assists residents with concerns and requests including any necessary follow-up.
* Ensures that models, leasing office and clubhouse are checked daily and are kept spotless and representative of Fairfield's standards and corrects any discrepancies.
* Assists with resident retention through renewal program and community events.
* Participates in resident functions as required by Property Manager.
* Maintains courteous communications and follow-up correspondence with residents, applicants, prospects and representatives of other companies.
* Enters all daily activity into Yardi including phone and site traffic rentals, move-in/outs, notices to vacate, cancellations, lease renewals, etc., as needed.
* Participates in company required training by established deadline.
* Complies with all Fairfield standards, applicable health and safety rules and regulations, as well as applicable local, state and federal laws.
* Any other duties or responsibilities that may be

What Does A Leasing Manager Do At Common Ground

* Oversee a team of staff responsible for managing the day-to-day leasing operations for the permanent housing properties of BG
* Work in close partnership with members of the Compliance team and BG Building Directors to ensure occupancy standards and compliance with regulatory agreements
* Manage housing lotteries
* Manage reporting/data collection for the unit - occupancy stats, outcomes, demographics, homeless status, etc
* Oversee selection of applicants
* Communicate with applicants for housing
* Communicate with private developers on recommendation of applicants for housing
* Support line staff as needed
* Performs other related duties as assigned

What Does A Leasing Manager Do At Lithia Auto Stores

* The Lithia Lease Maturity Manager is responsible for all customer communication relating to lease contract end.
* The Lease Maturity Manager will be provided with a book of business and several software tools from which to prospect and manage their calendar.
* They will be responsible for completing scheduled outreach in the form or phone calls and/or emails, generating appointments to evaluate lease vehicles resulting in additional opportunities for repeat business.
* The Lease Maturity Manager reports to the Customer Retention Manager and partners with the Sales Managers to present product and financial information.
* Consistently meet and exceed goals relating to customer outreach, accurately logging notes from customer conversations, and generating new business opportunities in the form of appointments for lease evaluations.
* Generate a pipeline of prospect customers based on months remaining and customer feedback.
* Properly update all digital records relating to vehicle ownership status and customer contact info.
* Provide an outcome for every leased vehicle at or before contract end date
* Learn the correct presentation of product knowledge and financial information.
* Partner with the sales team and managers to ensure smooth customer hand-off and follow up if support is needed.
* Build and maintain knowledge of product information, dealership/department processes, and keep current with certifications and licenses

What Does A Leasing Manager Do At Firstservice Residential

* The leasing manager or community manager plays an integral role in the community by supporting and overseeing all aspects of the leasing team and its daily operations.
* This position recruits, trains and manages the leasing team.
* Works directly with the marketing and lead generation team to drive new prospects to the property, including outreach to local employers, relocation companies and retail businesses that can benefit the property and residents.
* Responsible for all credit approvals and lease signings for both new and renewal leases.
* The position is also responsible for generating all daily, weekly and quarterly reports required by ownership.
* Establish and implement leasing systems to track all calls, emails and traffic to the leasing office.
* Review all daily guest card entries to make sure fully completed.
* Review all credit applications and get approvals for new leases.
* Arrange for all new lease signings either electronically or in person along with collection of funds.
* Oversee all Follow up on Prospects on a daily basis
* Oversee the on line leasing and insure that the team is not losing them from being non-responsive.
* Assist in monitoring renewals in a timely manner.
* Distribute and follow-up on renewal notices.
* Make sure all information is entered into Yardi and any other software programs such as on-site.com
* Assisting with all inspections of move in apartments to insure quality of apartment meets standards.
* Oversee the coordination of all move in's, insuring that elevators, carts are available for residents.
* Ensure the orientation process for all move ins are done (Insuring that we are doing the inspection with the new resident)
* Shadow tour team members periodically to ensure proficiency and knowledge
* Receive all telephone calls and in-person visits.
* Listen to resident requests, concerns and comments.
* Overseeing closing of traffic
* Helping to close, training & knowing when to reach out for additional training help.
* Inspect models and available "market ready units", communicate related service needs to the Property Manager or Maintenance Supervisor.
* Verify availability report, create target unit list.
* Maintain accurate monthly commission records on leases and renewals for bonus purposes.
* Coordinate with the lead generation team all avenues for creating new prospect traffic
* Tracking of market trends and implementation of said tracking through outreach and market surveys
* Assist with all outreach marketing activities on a regular basis to obtain new prospective residents.
* Create realtor Hot Sheets and E-blast as needed
* Assist PM and Marketing department with Plan monthly community events in coordination of staffing.
* Analyze and define effectiveness of current adverting
* Monitor all social media sites such as but not limited to Face Book, Twitter, Pin Interest, Four Square, YELP, Apartment Ratings.com, etc.
* Keeping a high level of service in mind with every task while resolving conflict to benefit all concerned parties
* Mentoring, motivating and encourage team as well as new leasing consultants.
* Provide feedback and train on deficiencies of team members
* Provide weekly/daily leasing goals
* Communicate company procedures to leasing team to ensure that deadlines and goals are met regarding application paperwork, and lease documentation.
* Train leasing team on On
* Line leasing guidelines.
* Monitor Delinquency: (Post rent, ACH forms, 3-day notices, contact residents with outstanding balances daily,
* Process move ins when PM not on site
* Help ensure apartment is ready for all residents to move-in on agreed date.
* Assist in the daily operation of property managers needs
* Responsible for Property when PM is not on site (move-outs, inspect apartments, FAS, ordering maintenance supplies, staff meetings, etc

What Does A Leasing Manager Do At Steadfast Management Company

* Administration
* Greet, assist, and qualify prospective residents.
* Assist the Community Manager in all functions necessary to effectively operate the community.
* Be familiar with all Regulatory Agreements and related agencies to ensure 100% compliance with all regulations.
* Be aware of all relevant laws and agency regulations, including but not limited to fair housing, sexual harassment, disability accommodations, and landlord-tenant relationships as they apply to the policies and procedures of the company and the community.
* Responsible for training, supervising, and developing leasing personnel in accordance with company policies and procedures.
* Prepare marketing plans, leasing strategies, and advertising proposals with assistance of the Community Manager.
* Maintain professional communication with residents, applicants, and other representatives.
* Report all property issues, leasing objections, and potential liabilities along with recommendations for solving such issues to management staff.
* Handle any emergency that may arise on the community following Steadfast policies and procedures.
* Maintain the community files and records ensuring documentation is kept complete and up-to-date, complete required reports, update operations manual, and ensure all compliance procedures and requirements are satisfied.
* Determine strengths and weakness of individual employees and work on goal setting; improving the performance of each person according to his or her capabilities and personal goals.
* Assist Community Manager with employee evaluations and make recommendations for salary increases and/or promotions.
* Assist with special projects and administrative tasks as directed by management staff.
* Coordinate employee shops, which include scheduling evaluations, placing orders, analyzing results, distributing completed evaluations and communicating areas of concern.
* Remain informed of trends in the apartment industry and in surrounding community.
* Organize, coordinate and ensure employee participation in area specific training.
* Develop, implement and monitor property contests/awards/leasing incentives.
* Prepare and maintain complete resident and general office files; keeping proper documentation at all times.
* Assist with compliance procedures as directed by Community Manager and Steadfast corporate office.
* Type business letters and memos using proper grammar and spelling.
* Assist Community Manager with weekly and monthly reports and analysis.
* Assist with special projects and administrative tasks as directed by management staff.
* Marketing & Leasing
* Supervise leasing, marketing, and advertising preparation.
* Assist applicants by giving property tours, answering telephone calls, preparing application paperwork, and communicating leases and community policies.
* Exhibit strong demonstration and closing skills when showing prospective residents the community, models, “make ready” apartments, and amenities.
* Understand the target market of your community by outlining marketing goals, preparing regular market surveys, keeping open lines of communication with surrounding communities, and assist management in aiming advertising and promotions.
* Review and sign all rental applications, compliance forms, and lease documents for accuracy and compliance with corporate policies.
* Maintain the Physical Asset
* Inspect the property on a regular basis and report all safety hazards, property damage, and needed repairs to maintenance staff.
* Follow up on repairs to verify completion and compliance with OSHA, property insurance companies, government agencies, and company safety policies and risk management procedures.
* Assist with annual unit inspections to determine budget needs and resident compliance with regulations set forth by federal, state, and local agencies.
* Take maintenance service requests from residents and follow-up on service calls, keeping and filing all copies and related documentation.
* Assist Community Manager with supervision of vacant apartment turnover procedures.
* Monitor purchases of routine office supplies and materials, ensuring expenses are within allocated budget amounts.
* Establish and monitor move-in and move-out procedures.
* Financial Reporting & Controls
* Assist management with the completion of required weekly and monthly reporting.
* Assist in the collection of all monies due to the Community (rents, damages, late fees, etc.) and the preparation of receipts.
* Assist in the daily banking procedures.
* Other Responsibilities:
* Uphold the Steadfast Core Values and Mission Statement.
* Maintain a professional image and attitude

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How To Become A Leasing Manager

Although many employers prefer to hire college graduates, a high school diploma or equivalent is enough for some jobs. Some managers receive vocational training. Other managers must have a real estate license.


Many employers prefer to hire college graduates for property management positions, particularly for offsite positions dealing with a property’s finances or contract management. Employers also prefer to hire college graduates to manage residential and commercial properties. A bachelor’s or master’s degree in business administration, accounting, finance, real estate, or public administration is preferred for commercial management positions. Managers of commercial properties and those dealing with a property’s finances and contract management increasingly are finding that they need a bachelor’s or master’s degree in business administration, accounting, finance, or real estate management, especially if they do not have much practical experience.

Work Experience in a Related Occupation

Experience in real estate sales is a good background for onsite managers because real estate salespeople also show commercial properties to prospective tenants or buyers.

Licenses, Certifications, and Registrations

Real estate managers who buy or sell property must have a real estate license in the state in which they practice. In a few states, property and community association managers must also have a real estate license. Managers of public housing subsidized by the federal government must hold certifications.

Property, real estate, and community association managers working in Alaska, Colorado, California, Connecticut, Florida, Georgia, Illinois, Nevada, Virginia, and the District of Columbia are required to obtain professional credentials or licensure. Requirements vary by state, but many managers working in states without requirements still obtain designations to show competence and professionalism. BOMI International, the Community Associations Institute, the Institute of Real Estate Management, the National Association of Residential Property Managers, and the Community Association Managers International Certification Board all offer various designations, certifications, and professional development courses. Most states require recertification every 2 years.

In addition, employers may require managers to attend formal training programs from various professional and trade real estate associations. Employers send managers to these programs to develop their management skills and expand their knowledge of specialized fields, such as how to operate and maintain mechanical systems in buildings, how to improve property values, insurance and risk management, personnel management, business and real estate law, community association risks and liabilities, tenant relations, communications, accounting and financial concepts, and reserve funding. Managers also participate in these programs to prepare themselves for positions of greater responsibility in property management. With related job experience, completing these programs and receiving a satisfactory score on a written exam can lead to certification or the formal award of a professional designation by the sponsoring association. 


Many people begin property management careers as assistant managers, working closely with a property manager. In time, many assistants advance to property manager positions.

Some people start as onsite managers of apartment buildings, office complexes, or community associations. As they gain experience, they may advance to positions of greater responsibility. Those who excel as onsite managers often transfer to assistant offsite property manager positions, in which they gain experience handling a broad range of property management responsibilities.

The responsibilities and pay of property, real estate, and community association managers increase as these workers manage more and larger properties. Property managers are often responsible for several properties at a time. Some experienced managers open their own property management firms.

Important Qualities

Customer-service skills. Property, real estate, and community association managers must provide excellent customer service to keep existing clients and expand their business with new ones.

Interpersonal skills. Because property, real estate, and community association managers interact with people every day, they must have excellent interpersonal skills.

Listening skills. Property, real estate, and community association managers must listen to and understand residents and property owners in order to meet their needs.

Organizational skills. Property, real estate, and community association managers must be able to plan, coordinate, and direct multiple contractors at the same time, often for multiple properties.

Problem-solving skills. Property, real estate, and community association managers must be able to mediate disputes or legal issues between residents, homeowners, or board members.

Speaking skills. Property, real estate, and community association managers must understand leasing or rental contracts and must be able to clearly explain the materials and answer questions raised by a resident or group of board members.

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Leasing Manager jobs

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Leasing Manager Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • Mandarin

  • Italian

  • German

  • Turkish

  • Chinese

  • Japanese

  • Hebrew

  • Arabic

  • Hmong

  • Hindi

  • Korean

  • Bengali

  • Russian

  • Greek

  • Carrier

  • Czech

  • Bosnian

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Leasing Manager Education

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Real Leasing Manager Salaries

Job Title Company Location Start Date Salary
Leasing Manager Fosun International Limited New York, NY Sep 19, 2014 $140,400
Manager, Leasing Westfield, LLC San Diego, CA Jul 29, 2012 $100,000 -
Manager, Leasing Westfield, LLC San Francisco, CA Jul 30, 2010 $98,000 -
Senior Leasing Manager Affiliated Computer Services, Inc. Dallas, TX May 03, 2010 $86,300
Leasing Manager Summit Glory LLC New York, NY Jun 01, 2015 $85,008
Senior Leasing Manager Affiliated Computer Services, Inc. Dallas, TX Apr 19, 2010 $81,960
Manager, Leased Businesses Macy's Merchandising Corporation New York, NY Jun 13, 2016 $77,293 -
Land Lease Manager The Freshwater Trust Portland, OR Mar 26, 2015 $61,200
Land Lease Manager The Freshwater Trust Portland, OR Mar 01, 2013 $60,000 -
Land Lease Manager The Freshwater Trust Portland, OR Mar 25, 2013 $60,000 -

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Top Skills for A Leasing Manager


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Top Leasing Manager Skills

  1. Occupancy Goals
  2. Vacant Units
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Helped to develop a leasing staff that is both confident and excited about achieving occupancy goals (96%).
  • Lead tours of property, showing vacant units and marketing property amenities to close sales and maintain occupancy.
  • Managed a small maintenance staff to provide excellent customer service and quick vacancy turnover.
  • Examine and act proactively upon indicators relating to resident retention, customer satisfaction and referral of business.
  • Send weekly market surveys and track competitor market survey information.

Top Leasing Manager Employers

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