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Leasing manager skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Dr. Timothy Edwards,
Pieter Van Der Have
Leasing manager example skills
Below we've compiled a list of the most critical leasing manager skills. We ranked the top skills for leasing managers based on the percentage of resumes they appeared on. For example, 24.3% of leasing manager resumes contained customer service as a skill. Continue reading to find out what skills a leasing manager needs to be successful in the workplace.

15 leasing manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how leasing managers use customer service:
  • Encourage teamwork, positive attitudes, setting daily/weekly/monthly goals and suggest improvements as necessary to ensure effective leasing and customer service.
  • Cultivated current business by meeting with established clients and providing high-end customer service to ensuring long term retention of business.

2. Resident Retention

Here's how leasing managers use resident retention:
  • Assisted in developing and maintaining a resident retention/renewal program in order to achieve optimum increases and conversion ratios.
  • Planned and organized multiple community events incorporating sponsors and donations from local businesses to maintain high resident retention.

3. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how leasing managers use real estate:
  • Detailed knowledge of real estate/leasing practices, including an understanding of leasing regulations and requirements.
  • Executed marketing program to solicit referrals from commercial and residential real estate brokers.

4. Property Management

Property management is the regular oversight of commercial, residential, or industrial real estate by a third-party contractor. Property management includes the day-to-day care of the property, fixing minor and major issues, and monitoring the security of the property.

Here's how leasing managers use property management:
  • Concord is a national leader in high quality, customer focused property management of affordable multifamily rental communities.
  • Researched and resolved any issues discovered during lease negotiations working closely with Accounting Property Management and Development teams.

5. Resident Relations

Here's how leasing managers use resident relations:
  • Managed resident relations, ensured resident issues were responded to quickly and appropriately and maintenance records were completed and filed.
  • Worked closely with Marketing Manager for local Marketing strategies, improving Resident Relations and increasing occupancy.

6. Yardi

Yardi is a tech company that creates solutions for land management and real estate firms of all sizes. Land security, marketing, industrial applications, elder care, and finances are also covered by the company's tech suites. Yardi offers customised land management tools and wealth management applications for all commercial property verticals, giving owners, developers, buyers, and other stakeholders access to data tailored to their individual needs.

Here's how leasing managers use yardi:
  • Trained on YARDI, Ultra Pro and Micro Soft Office software.
  • Completed annual rent calculations using Yardi database software.

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7. Resident Complaints

Here's how leasing managers use resident complaints:
  • Adhered to policy regarding resident complaints.
  • Handle all resident complaints, keeping a high level of service per task while resolving conflict to benefit all concerned parties.

8. Property Tours

Here's how leasing managers use property tours:
  • Possessed the ability to successfully convert phone calls into tours, property tours into leases, and Internet leads into leases.
  • Led prospective residents on property tours and signed leases to reach sales goals and make bonuses.

9. Excellent Interpersonal

Here's how leasing managers use excellent interpersonal:
  • Maintained excellent interpersonal skills with residents, fellow staff and internal departments.

10. Onesite

Here's how leasing managers use onesite:
  • Worked with a completely paper-less system utilizing all features of the newest OneSite operating system.
  • Screened prospective residents and guarantors in OneSite for passing background and credit score reports.

11. Apartment Community

An apartment community is a building or a group of buildings on the same property owned by a single owner, with at least one building containing three or more residential units. They contain many important rooms and features that are essential to the operation of the complex. The most important qualities of an apartment community are not always immediately apparent but only become obvious after one has lived for a long period of time.

Here's how leasing managers use apartment community:
  • Developed leasing strategies to promote community awareness about the product offered by the apartment community.
  • Worked in heavy sales capacity at 125-unit luxury apartment community.

12. Rent Payments

Rent Payments are a fixed amount through a contract made by the tenant and the landowner in return for being able to live in the property. They are mostly done on monthly or weekly basis.

Here's how leasing managers use rent payments:
  • Handle rent payments, deposit payments and maintain checkbook with accounts for security deposits, rent payments and payments to vendors.
  • Collect and post rent payments, correct resident's ledgers and prepare monthly reports when lacking of an assistant/property manager.

13. Resident Functions

Here's how leasing managers use resident functions:
  • Exude an outgoing and dynamic personality while facilitating rent and delinquency collections, accommodating resident requests, and coordinating resident functions.
  • Perform all administrative duties relating to management of the office as appropriate; organize resident functions and maintain excellent professional relationships.

14. Apartment Homes

Here's how leasing managers use apartment homes:
  • Answer incoming informational/service telephone calls to leasing office, offer information and show apartment homes to prospective residents.
  • Toured apartment homes and community grounds including models, amenities and vacant apartments

15. Background Checks

Here's how leasing managers use background checks:
  • Conduct background checks on potential tenants to evaluate their credit status and criminal records to determine eligibility.
  • Processed and handled confidential information such as social security numbers and background checks with discretion.
top-skills

What skills help Leasing Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on leasing manager resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What soft skills should all leasing managers possess?

Pieter Van Der Have

Chair, Construction and Building Sciences (CBS), Program Coordinator & Instructor, Facilities Management Programs, Weber State University

People skills are always important but have to be tempered by legal and fiscal accountabilities. In many cases, the p.m. may end up being a project manager responsible for managing contracts and contractors.

What hard/technical skills are most important for leasing managers?

Pieter Van Der Have

Chair, Construction and Building Sciences (CBS), Program Coordinator & Instructor, Facilities Management Programs, Weber State University

Up-to-date computer skills are certainly desirable. I don't necessarily recommend that a p.m. have plumbing or electrical skills, though a general understanding of building systems could frequently be very useful.

What leasing manager skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.
Do you want to know more?
Read more about what experts have to say about leasing manager

List of leasing manager skills to add to your resume

Leasing manager skills

The most important skills for a leasing manager resume and required skills for a leasing manager to have include:

  • Customer Service
  • Resident Retention
  • Real Estate
  • Property Management
  • Resident Relations
  • Yardi
  • Resident Complaints
  • Property Tours
  • Excellent Interpersonal
  • Onesite
  • Apartment Community
  • Rent Payments
  • Resident Functions
  • Apartment Homes
  • Background Checks
  • Process Applications
  • Resident Events
  • Vacant Apartments
  • Market Trends
  • Property Traffic
  • Yardi Voyager
  • Lease Contracts
  • Lease Terms
  • Rent Collection
  • Community Events
  • Square Feet
  • Customer Complaints
  • Security Deposits
  • Evictions
  • Craigslist
  • Rental Applications
  • Necessary Paperwork
  • MRI
  • Local Businesses
  • Tenant Relations
  • Lease Apartments
  • Lease Management
  • Bank Deposits
  • HUD
  • Facebook
  • Lease Agreements
  • Lease Paperwork
  • Credit Checks
  • Apartment Inspections
  • Credit Reports
  • Resident Issues
  • Unit Property

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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