What does a leasing manager do?
A leasing manager is responsible for processing the lease requirements of multiple properties for potential renters and ensuring that all documents are filed accurately, following the standards of property management and clients' qualifications. Leasing managers develop marketing campaigns to advertise leasing properties through media relations and posting on social media platforms. They respond to the potential renters' inquiries and concerns, negotiate contract agreements, inspect the property's location for safety and security, and conduct regular reviews of monetary requirements.
Leasing manager responsibilities
Here are examples of responsibilities from real leasing manager resumes:
- Post on Craigslist, manage and maintain insurance, pest control, and electric accounts for all residents.
- Prepare all NYCHA & HPD S8 application packages for quick transition.
- Prepare files for HPD and HDC approval of low/moderate income applicants.
- Screen prospective residents and guarantors in OneSite for passing background and credit score reports.
- Work with a completely paper-less system utilizing all features of the newest OneSite operating system.
- Perform database management using Yardi.
- Coordinate all evictions and legal documents.
- Process and initiate all evictions and collections.
- Complete annual rent calculations using Yardi database software.
- Assist in annual budget preparation, submit weekly payroll documents and all require financial and occupancy reports to senior level management.
- Process and bill residents for monthly utilities, and used MRI software to complete deposits and daily accounting.
- Develop contracts, scopes of work, and requests for proposals for vendor and HOA services and projects.
- Direct region-side pilot program to implement MRI software in anticipation of company-wide adoption.
- Track and monitor the individual HOA homeowner violations and inform community manager.
- Reconcile resident account ledgers to identify discrepancies and prepare adjustments accordingly using sound and accurate judgment.
Leasing manager skills and personality traits
We calculated that 24% of Leasing Managers are proficient in Customer Service, Resident Retention, and Real Estate. They’re also known for soft skills such as Communication skills, Customer-service skills, and Interpersonal skills.
We break down the percentage of Leasing Managers that have these skills listed on their resume here:
- Customer Service, 24%
Encourage teamwork, positive attitudes, setting daily/weekly/monthly goals and suggest improvements as necessary to ensure effective leasing and customer service.
- Resident Retention, 11%
Assisted in developing and maintaining a resident retention/renewal program in order to achieve optimum increases and conversion ratios.
- Real Estate, 10%
Detailed knowledge of real estate/leasing practices, including an understanding of leasing regulations and requirements.
- Property Management, 8%
Concord is a national leader in high quality, customer focused property management of affordable multifamily rental communities.
- Resident Relations, 7%
Managed resident relations, ensured resident issues were responded to quickly and appropriately and maintenance records were completed and filed.
- Yardi, 5%
Trained on YARDI, Ultra Pro and Micro Soft Office software.
Common skills that a leasing manager uses to do their job include "customer service," "resident retention," and "real estate." You can find details on the most important leasing manager responsibilities below.
Communication skills. To carry out their duties, the most important skill for a leasing manager to have is communication skills. Their role and responsibilities require that "property, real estate, and community association managers must understand contracts and must be able to clearly explain the materials and answer questions raised by residents, board members, or service providers." Leasing managers often use communication skills in their day-to-day job, as shown by this real resume: "prepared & processed lease agreements, communication logs, security deposits, check lists. "
Customer-service skills. Another essential skill to perform leasing manager duties is customer-service skills. Leasing managers responsibilities require that "property, real estate, and community association managers must provide excellent support to keep existing clients and expand their business with new ones." Leasing managers also use customer-service skills in their role according to a real resume snippet: "handled customer complaints personally to verify they were properly handled. "
Interpersonal skills. Another skill that relates to the job responsibilities of leasing managers is interpersonal skills. This skill is critical to many everyday leasing manager duties, as "property, real estate, and community association managers interact with different types of people every day." This example from a resume shows how this skill is used: "provided a high level of customer service and relations based on outstanding communication and interpersonal skills. "
Listening skills. A big part of what leasing managers do relies on "listening skills." You can see how essential it is to leasing manager responsibilities because "property, real estate, and community association managers pay attention to residents and proprietors in order to understand and meet their needs." Here's an example of how this skill is used from a resume that represents typical leasing manager tasks: "coordinated move-ins and move-outs, and communicated with tenants to achieve customer service satisfaction. "
Organizational skills. A commonly-found skill in leasing manager job descriptions, "organizational skills" is essential to what leasing managers do. Leasing manager responsibilities rely on this skill because "property, real estate, and community association managers must be able to plan, coordinate, and direct multiple contractors at the same time, often for multiple properties." You can also see how leasing manager duties rely on organizational skills in this resume example: "demonstrate strong sales, customer service, organizational, multi-tasking, and communication skills. "
Problem-solving skills. Another skill commonly found on leasing manager job descriptions is "problem-solving skills." It can come up quite often in leasing manager duties, since "property, real estate, and community association managers must be able to mediate disputes or legal issues between different groups of people, such as residents and board members." Here's an example from a resume of how this skill fits into day-to-day leasing manager responsibilities: "evaluated client / sales strategies and resolved customer complaints. "
The three companies that hire the most leasing managers are:
- Meta58 leasing managers jobs
- Asset Living51 leasing managers jobs
- Greystar Real Estate Partners39 leasing managers jobs
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Compare different leasing managers
Leasing manager vs. Assistant director, communications
An assistant communications director is responsible for managing the communicative operations across the company, handling the dissemination of information among employees, and releasing management announcements to media platforms. Assistant communications directors draft project techniques and strategies, as well as monitoring social media contents and press releases. They also identify business opportunities by analyzing recent trends that would generate more revenue resources and increase the company's profits. An assistant communications director must have excellent communication and organizational skills, especially in assessing business information to prevent miscommunications and negative publications.
These skill sets are where the common ground ends though. The responsibilities of a leasing manager are more likely to require skills like "real estate," "property tours," "excellent interpersonal," and "resident functions." On the other hand, a job as an assistant director, communications requires skills like "professional development," "alumni," "photoshop," and "graphic design." As you can see, what employees do in each career varies considerably.
Assistant directors, communications really shine in the government industry with an average salary of $65,113. Comparatively, leasing managers tend to make the most money in the finance industry with an average salary of $52,986.assistant directors, communications tend to reach higher levels of education than leasing managers. In fact, assistant directors, communications are 9.3% more likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.Leasing manager vs. Property administrator
A property administrator is responsible for performing administrative and clerical duties for real estate and property companies. Property administrators coordinate with prospective clients to inform them about the property and offers tours to give a better view of the location. They assist in preparing contracts, processing documents, administering payments, and resolving rent discrepancies. A property administrator also handles calls for regular maintenance of the property, ensuring the safety and security of the premises and negotiating maintenance services with contractors.
Each career also uses different skills, according to real leasing manager resumes. While leasing manager responsibilities can utilize skills like "resident retention," "resident relations," "resident complaints," and "property tours," property administrators use skills like "office equipment," "administrative functions," "budget preparation," and "service contracts."
Property administrators may earn a lower salary than leasing managers, but property administrators earn the most pay in the real estate industry with an average salary of $42,458. On the other hand, leasing managers receive higher pay in the finance industry, where they earn an average salary of $52,986.In general, property administrators achieve similar levels of education than leasing managers. They're 2.2% more likely to obtain a Master's Degree while being 0.1% less likely to earn a Doctoral Degree.Leasing manager vs. Director of property management
A director of property management oversees and directs the property management programs and projects of an organization. They take the lead in identifying and meeting the needs of different facilities, researching client and business opportunities, gathering and analyzing data from annual and monthly reports, coordinating with suppliers and contractors, and making significant decisions. They also participate in managing tenants, overseeing marketing procedures, and solving issues when any arise. Moreover, a director of property management sets goals, establishes timelines and guidelines, empowers employees, and implements company standards and policies.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a leasing manager is likely to be skilled in "customer service," "resident relations," "resident complaints," and "property tours," while a typical director of property management is skilled in "portfolio," "financial reports," "hvac," and "oversight."
Most directors of property management achieve a similar degree level compared to leasing managers. For example, they're 2.9% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.Leasing manager vs. Property management assistant
Property management assistants are professionals who are responsible for providing support functions to the management team that handles residential or commercial properties. These assistants are required to interview prospective residents while helping new residents with moving in while scheduling their service requests. They must prepare all the correspondence for property owners such as utility change-overs and lease contracts. Property management assistants must also collaborate with their property managers to ensure prudent rent collections from their tenants.
Even though a few skill sets overlap between leasing managers and property management assistants, there are some differences that are important to note. For one, a leasing manager might have more use for skills like "resident retention," "resident complaints," "property tours," and "excellent interpersonal." Meanwhile, some responsibilities of property management assistants require skills like "vendor contracts," "property inspections," "hvac," and "office equipment. "
In general, property management assistants earn the most working in the media industry, with an average salary of $38,568. The highest-paying industry for a leasing manager is the finance industry.property management assistants reach similar levels of education compared to leasing managers, in general. The difference is that they're 0.2% more likely to earn a Master's Degree, and 0.3% less likely to graduate with a Doctoral Degree.Types of leasing manager
Updated January 8, 2025
