What does a leasing professional do?
A Leasing Professional is responsible for handling and coordinating with potential tenants for rental purposes. Leasing Professionals discuss the leasing terms and agreements with the clients, conduct property inspections, and identify possible repairs and renovations. They also evaluate the current market performance to negotiate pricing and payment procedures. A Leasing Professional must have excellent communication and organizational skills, especially in processing lease documents efficiently, responding to clients' inquiries and concerns, and adhering to state regulations and policies.
Leasing professional responsibilities
Here are examples of responsibilities from real leasing professional resumes:
- Manage marketing across multiple channels (website, craigslist, on-site, social media, etc . )
- Assist with the office duties, booking appointments for tenant rentals, posting photo to craigslist.
- Follow up to ensure that all collect documentation are accurate, calculate and enter into Yardi and AS400 programs.
- Record all resident activities, complaints, and concerns into OneSite software and directing attention of the issues to upper management.
- Input prospects and applications into Onesite
- Contact customers regarding sensitive issues such as evictions and collections with proper follow-up for timely payment.
- Determine public housing or rental assistance readiness by following company policy and HUD regulation.
- Process application and monitor process, determine tax credit and leasing eligibility, and coordinate eligibility with CHFA and HUD.
Leasing professional skills and personality traits
We calculated that 25% of Leasing Professionals are proficient in Customer Service, Yardi, and Property Tours. They’re also known for soft skills such as Communication skills, Customer-service skills, and Listening skills.
We break down the percentage of Leasing Professionals that have these skills listed on their resume here:
- Customer Service, 25%
Demonstrated strong sales confidence, organization, and superb customer service focusing on building good rapport between residents and management
- Yardi, 6%
Type lease and complete appropriate paperwork and input information on YARDI System.
- Property Tours, 6%
Conducted property tours and showed available apartments to potential renters.
- Lease Renewals, 5%
Processed apartment applications for new move-ins and lease renewals for current occupants accurately.
- Work Ethic, 4%
Promoted from Community Assistance due to work ethic and commitment to company.
- Background Checks, 4%
Processed all paperwork for qualified applicants including background checks.
Most leasing professionals use their skills in "customer service," "yardi," and "property tours" to do their jobs. You can find more detail on essential leasing professional responsibilities here:
Communication skills. One of the key soft skills for a leasing professional to have is communication skills. You can see how this relates to what leasing professionals do because "property, real estate, and community association managers must understand contracts and must be able to clearly explain the materials and answer questions raised by residents, board members, or service providers." Additionally, a leasing professional resume shows how leasing professionals use communication skills: "maintain open communication with maintenance to ensure all service requests are handled in a satisfactory manner. "
Customer-service skills. Another soft skill that's essential for fulfilling leasing professional duties is customer-service skills. The role rewards competence in this skill because "property, real estate, and community association managers must provide excellent support to keep existing clients and expand their business with new ones." According to a leasing professional resume, here's how leasing professionals can utilize customer-service skills in their job responsibilities: "ensured guest cards were completed and entered into the property management software, and all follow ups handled for prospects. "
Listening skills. leasing professionals are also known for listening skills, which are critical to their duties. You can see how this skill relates to leasing professional responsibilities, because "property, real estate, and community association managers pay attention to residents and proprietors in order to understand and meet their needs." A leasing professional resume example shows how listening skills is used in the workplace: "listen to resident requests, concerns and comments.quickly complete maintenance service request and inform the maintenance team. "
Interpersonal skills. For certain leasing professional responsibilities to be completed, the job requires competence in "interpersonal skills." The day-to-day duties of a leasing professional rely on this skill, as "property, real estate, and community association managers interact with different types of people every day." For example, this snippet was taken directly from a resume about how this skill applies to what leasing professionals do: "utilized strong interpersonal and communication skills to deliver exceptional customer service to clients, prospective tenants, and buyers. "
Organizational skills. Another common skill required for leasing professional responsibilities is "organizational skills." This skill comes up in the duties of leasing professionals all the time, as "property, real estate, and community association managers must be able to plan, coordinate, and direct multiple contractors at the same time, often for multiple properties." An excerpt from a real leasing professional resume shows how this skill is central to what a leasing professional does: "completed other tasks assigned by supervisors such as resident events, supply orders, organizational projects and other duties. "
Problem-solving skills. Another skill commonly found on leasing professional job descriptions is "problem-solving skills." It can come up quite often in leasing professional duties, since "property, real estate, and community association managers must be able to mediate disputes or legal issues between different groups of people, such as residents and board members." Here's an example from a resume of how this skill fits into day-to-day leasing professional responsibilities: "lease vacant apartments, handle conflict resolutions, general administrative duties, and background checks. "
The three companies that hire the most leasing professionals are:
- Greystar Real Estate Partners552 leasing professionals jobs
- ConAm Management22 leasing professionals jobs
- Drucker + Falk22 leasing professionals jobs
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Compare different leasing professionals
Leasing professional vs. Apartment manager
A communications manager is responsible for overseeing a company or organization's public relations by devising various strategies and finding new opportunities. They must craft and produce marketing materials such as campaigns, advertisements, newsletters, social media engagements, and press releases to shape and improve a brand or company. Furthermore, a communications manager must accomplish administrative tasks such as preparing reports and necessary documentation, reaching out to advertisers, leading communication letters, and coordinating with marketing personnel from other departments.
These skill sets are where the common ground ends though. The responsibilities of a leasing professional are more likely to require skills like "customer service," "property tours," "lease renewals," and "work ethic." On the other hand, a job as an apartment manager requires skills like "property management," "tenant complaints," "payroll," and "general maintenance." As you can see, what employees do in each career varies considerably.
On average, apartment managers reach similar levels of education than leasing professionals. Apartment managers are 1.6% more likely to earn a Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.Leasing professional vs. Communications manager
An assistant community manager is primarily responsible for overseeing the daily operations in a housing or rental property. They are also responsible for assisting incoming and outcoming tenants, maintaining an active line of communication with residents, and managing the records of employees, bills, and deposits. There are also instances when they must process payments and requests from tenants, respond to inquiries and concerns, and schedule maintenance activities. Furthermore, as an assistant manager, it is essential to perform support tasks and lead the team, all while adhering to the community's policies and regulations.
In addition to the difference in salary, there are some other key differences worth noting. For example, leasing professional responsibilities are more likely to require skills like "property tours," "work ethic," "background checks," and "telephone calls." Meanwhile, a communications manager has duties that require skills in areas such as "property management," "project management," "press releases," and "web content." These differences highlight just how different the day-to-day in each role looks.
Average education levels between the two professions vary. Communications managers tend to reach higher levels of education than leasing professionals. In fact, they're 9.4% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.Leasing professional vs. Assistant community manager
A property management specialist is responsible for managing the contracts and leasing opportunities for residential and commercial properties to potential tenants. Property management specialists evaluate the value of the properties according to market performance and determine the eligibility of tenant applicants in acquiring the property. They also inspect the condition of the property's overall facilities to identify possible repairs and renovations to ensure the safety and security of the tenants. A property management specialist must have excellent communication and organizational skills, especially in processing documents and organizing billing reports.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from leasing professional resumes include skills like "property tours," "lease renewals," "work ethic," and "telephone calls," whereas an assistant community manager is more likely to list skills in "property management," "good judgment," "market surveys," and "resident relations. "
Assistant community managers make a very good living in the finance industry with an average annual salary of $48,301. On the other hand, leasing professionals are paid the highest salary in the finance industry, with average annual pay of $35,035.assistant community managers typically earn similar educational levels compared to leasing professionals. Specifically, they're 3.7% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Leasing professional vs. Property management specialist
Even though a few skill sets overlap between leasing professionals and property management specialists, there are some differences that are important to note. For one, a leasing professional might have more use for skills like "yardi," "property tours," "lease renewals," and "work ethic." Meanwhile, some responsibilities of property management specialists require skills like "property management," "real estate," "government property," and "management system. "
Property management specialists enjoy the best pay in the insurance industry, with an average salary of $59,972. For comparison, leasing professionals earn the highest salary in the finance industry.The average resume of property management specialists showed that they earn similar levels of education compared to leasing professionals. So much so that theyacirc;euro;trade;re 3.8% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 1.6%.Types of leasing professional
Updated January 8, 2025
