Pathways (Concessions Management Assistant)
National Park Service
Assistant Job in Page, AZ
Open to the first 40 applicants or until 10/06/2022 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration. This is an indefinite, Excepted Service appointment that may continue if you continue to meet the eligibility requirements under the Pathways Internship program and funding is available. Interns may be eligible for non-competitive conversion to permanent employment. Responsibilities Assists Concessions Management Specialists in management of the Commercial Services Program. Serves as principle contact for general concessions information in the concessions office, providing information such as reporting formats and deadlines, the status of various solicitations, required formats and provisions of contracts, procedures to be followed in competing for concessions contracts or applying for permits and the status of correspondence. Prepares regular and one-of-a-kind reports from information in the files and from knowledge of the status of various projects. Ensures that reporting provisions of contracts and permits are met by concessioners within area of responsibility. Assists Concessions Management Specialist in contacting unit superintendents to discuss irregularities or incomplete reports or to request overdue reports. Ensures that concessioners submit required affirmative action plans, and assists Concessions Management Specialist in notifying park superintendents (or other designated official) when reports are late. Monitors concessions marketing materials for conformance with NPS policy and guidelines. Prepares, or assists in preparation of, prospectuses, varied reports and fact sheets, assembling and distributing them in accordance with required procedures. Composes draft correspondence in response to inquiries and/or complaints from the general public, Departmental or Park Service officials, or Members of Congress. Gathers needed information from files and records or through contracts with park personnel. Composes correspondence to field offices on such matters as changes in concessions procedures or requests for concession-related information. Disseminates relevant policy and procedural information to commercial service providers and park personnel as directed by supervisor or other senior employee. Provides administrative support for the development of prospectus documents, requests for proposals, and requests for bids for leases. Assists with collection of rates and service information from outside businesses to be used in rate comparability studies. Information is collected on lodging, food and beverage, vending, retail merchandise, gasoline, etc. Calculates averages, percentages, or other simple equations and/or identifies services or amenity differences between comparable in the park service. Distributes required information to internal and external stakeholders upon request. Develops, prepares and analyses reports related to the Commercial Services Program using established templates and those personally developed. Tracks basic financial information related to contracts and CUAs and SUPs (e.g., receipts, franchise fees, payments) using established methods. Prepares and distributes cost analysis for permits; processes transactions through budget office and through on-line federal payment systems. Tracks/reports on utility bills, franchise fees, insurance certificates and other reporting requirements for concessions contracts and CUAs and SUPs. Extracts data from a variety of sources and clarifies/resolves conflicting data. Performs a variety of administrative support duties as assigned. May maintain content on concessions related website(s). General Administrative Support Functions: Provides accurate and reliable information on the administrative functions of the park, headquarters, regional office, division or center (as applicable). Relays personnel administrative program requirements to managers, supervisors, and staff members on matters originated from the SHRO and/or related to other administrative services. Gives briefings on administrative topics; schedules events/meetings as necessary. The employee is regarded as an expert source of information on processing a variety of administrative program transactions. For programs supported, maintains applicable tracking logs, action items, and manages administrative suspense items and transaction records. Uses computers and appropriate varied software for data collection, analysis and collating. Prepares reports, forms and tabular material, providing proper spacing, heading and arrangement for ease of understanding and information processing. Establishes and maintains office files (electronic or manual), including contract and project files; withdraws materials from and returns materials to files. Serves as receptionist: taking and referring telephone and e-mail contacts; responding to general inquiries; and making arrangements for staff and other meetings. Distributes mail. Serves as authority on postage classification and rates, package requirements, and processing of mail. Provides direction to staff on mail distribution and routing procedures and guidelines. Maintains supervisor's appointment calendar, makes travel arrangements, and maintains current subject and contact files. Types reports and correspondence in final form. Requirements Conditions of Employment U.S. Citizenship required. Appointment subject to background investigation and favorable adjudication. Meet Selective Service Registration Act requirement for males. Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program. Pathways participant agreement is required. You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use. This position is subject to drug testing based on the collateral duty requiring firearms in the back-country or other locations for non-law enforcement reasons such as protection from animals. You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists. Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you. Please indicate in your application whether you possess a valid State driver's license. You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided. You may be required to work on-call, evenings, weekends, holidays, overtime and shift work. The entire period served under the Intern Program counts as a trial period. Qualifications All qualifications must be met by the closing date of this announcement-10/06/2022-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount qualified specialized experience. EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: assisting with evaluations of guided activities, to ensure compliance with permits/special use authorizations, collecting, tracking, compiling, and maintaining data related to Commercial Services using a variety of computer software applications, preparing routine reports related to Commercial Services. Performing administrative support duties related to budget, fee management, or Special Use Permits. You must include hours per week worked. -OR- EDUCATION: Successful completion of at least a bachelor's degree related to the above experience. .You must include transcripts. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work. You will NOT be considered under Pathways unless you provide supporting information from your school. Documentation may be provided in letter format from your academic advisor, school counselor, admission office, etc. to prove enrollment OR it may be provided in the form of several official documents from your school such as a copy of your official transcripts and a copy of your class schedule for next semester. Copies of documents from your school website are acceptable if they contain all relevant information as listed above. Letters from advisors or other school officials must be on school letterhead. If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Additional Information If selected, you will be required to sign a Pathways Agreement which specifies the conditions of your employment as we've indicated in this job announcement. You must continue to meet the Pathways Program requirements throughout the duration of your appointment. To verify that you do, we will require proof of your continued enrollment and good standing each semester or grading period throughout your internship. Failure to do so will result in termination of your internship and employment. Physical Demands: No special demands are required to perform the work. Normally the employee may sit comfortably to do the work or walk reasonable differences. There may be some extended walking through concessions facilities, carrying of light items such as papers and files. Working Conditions: The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, or commercial vehicles (e.g. use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations. The National Park Service has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework with supervisor approval. If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application. Click the following link for more information, https://help.usastaffing.gov/Apply/index.php?title=Alternate\_Application\_Information.