Business Analyst jobs at Lee Hecht Harrison

Job Family: Data Science Consulting Travel Required: Up to 25% Clearance Required: Ability to Obtain Public Trust What You Will Do: Guidehouse is seeking a highly skilled and detail-oriented Data Analyst to support a client in implementing and maintaining a portfolio of data reports, dashboards, and business intelligence tools. Duties will include: Working with clients to identify reporting requirements, develop dashboards and visualizations, automate business processes, and build predictive models to inform decision-making for critical initiatives. Uncovering hidden insights from data and effectively communicating findings to stakeholders in ways that are consumable and engaging. Aggregating, cleaning, and transforming data to support dashboards and visualizations, as well as coordinating data needs and report parameters with customers. Tracking and reporting the status of report requests to ensure timely delivery and alignment with organizational goals. What You Will Need: Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred. Bachelor's degree ONE (1) year of data analytics experience What Would Be Nice To Have: Excellent verbal, written and presentation skills, with demonstrated ability to translate technical information to a non-technical audience at all levels of the organization Strong interpersonal skills, with the ability to work collaboratively and build and maintain effective working relationships with all stakeholders Strong attention to detail, thoroughness, quality, & customer service orientation M.S./M.A. in a relevant quantitative discipline such as data science, statistics, mathematics, computer science, or economics. Experience with Air Force systems and platforms (Advana, Envision, Blade, Vault, etc.) Experience with data visualization tools including Tableau, Python, SQL, and UIPath Strong consulting skills, including identifying and addressing client needs, building relationships, and driving initiatives forward Knowledge of data security, permissions management, and automation workflows Experience working in a government or military environment Proficiency in using Microsoft Graph API for advanced data integration and automation tasks Experience with MS Platform including Power BI, Automate and MS Suite What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or ************************. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact *************************. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Job Family: SAAS/PAAS/Cloud Consulting Travel Required: None Clearance Required: Ability to Obtain Public TrustWhat You Will Do: Engage customer stakeholders to understand desired business outcomes and define success criteria Articulate to customer stakeholders the value of recommended solutions and approach Lead Discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements Synthesize requirements to create clear and comprehensive user stories and solution design documentation Perform fit-gap analysis between Salesforce functionality and client requirements Develop innovative Salesforce solutions, involving declarative configuration of Salesforce, creation and refinement of complex data models, external integration, business process automation, and other custom functionality Develop innovative industry accelerators and contribute to thought leadership white paper development Draft custom development specifications and manage the delivery and testing of the functionality by Development Resources Iterate Salesforce solutions through an adaptive-agile cycle with the customer Product Owner Develop a training curriculum and deliver training sessions to the solution's end users Work with the Guidehouse Project Manager to manage a project to scope, budget, and timeline expectations What You Will Need: Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance prior to onboarding with Guidehouse A BA/BS degree is required. A Minimum of 10 (10) years of work experience in information technology systems development can be substituted in place of a degree A minimum of SIX (6) years of experience administering or consulting with Salesforce Minimum of TWO (2) Current Salesforce Certifications (Admin, App Builder & Sales/Service/Community Clouds) Hands-on experience with declarative automation features of Salesforce, including Salesforce Lightning Flow Builder. Experience building applications with the low-code features of Salesforce Lightning Experience Experience with dynamic forms, advanced formulas, and validation rules Experience with business process definition, process mapping, and reengineering Experience writing Epics and user stories to capture Salesforce requirements Experience with data migrations to and from Salesforce Understanding of the key levers for B2B, B2C, hybrid business models Excellent written and oral communication skills Great teamwork and collaboration skills Experience with Agile or Hybrid-Agile methodology What Would Be Nice To Have: Candidates with an ACTIVE "SECRET" or higher-level clearance are preferred. Experience in “Big 4” or equivalent established consulting firm and/or Salesforce Platinum partner is highly desired Experience with public sector clients preferred Demonstrable experience in at least one of the Public Sector Solutions or Omnistudio Consulting Degree in Business, Computer Science, or Engineering MBA preferred What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or ************************. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact *************************. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Technical Data / Business Analyst - Hybrid in NYC (3 Days Onsite) Contract Role via Russell Tobin Pay: $75-$90/hour (W2), depending on experience Second-round interview is onsite - no exceptions Russell Tobin is partnering with a leading global financial services firm to hire an experienced Technical Data / Business Analyst for a contract opportunity based in New York City. This role sits within a high-visibility Risk & Compliance technology group and offers a chance to work with top-tier professionals in a collaborative, innovation-driven environment. What We Offer Opportunity to work with leading professionals in a firm that values both individual contribution and teamwork Modern, collaboration-focused office environment Flexible hybrid schedule (3 days onsite per week) Challenging, rewarding work with room for continuous learning and advancement A technology-forward environment focused on solving complex business problems Team Overview You will join the Non-Financial Risk Technology (NFRT) organization, which provides operational controls, surveillance capabilities, and technology solutions to strengthen enterprise resilience. The team supports critical business functions including business continuity, records management, due diligence, and compliance monitoring. This specific role is aligned with the Wealth Management Monitoring Department, supporting Risk & Compliance teams with tools and applications used to monitor Financial Advisor adherence to firm policies. Position Overview The Technical Data / Business Analyst will play a key role in business analysis, project management, and data analysis efforts related to model development, requirements documentation, UAT, and product support. The ideal candidate is analytical, detail-oriented, proactive, and thrives in a fast-paced, team-oriented environment. Key Responsibilities Elicit, analyze, and create business requirements documentation (Agile user stories, proof-of-concept models, supporting documentation) Analyze datasets to identify gaps and coordinate with cross-functional teams to resolve issues Work closely with development teams to ensure technical solutions meet business expectations Conduct Behavior-Driven Development (BDD), and write/execute User Acceptance Testing (UAT) plans Create and manage project plans; escalate risks and delays as needed Lead cross-functional initiatives, manage stakeholder communication, and oversee project risks Provide mentorship to junior team members Required Qualifications Bachelor's degree in Computer Science or related field 8+ years of experience as a Business Analyst in global organizations Strong Data Analysis skills with hands-on SQL and relational database experience Solid understanding of software development lifecycle (SDLC) and Agile methodologies Excellent written and verbal communication skills Ability to collaborate across global IT and business teams Self-driven, creative problem solver capable of owning deliverables Comfortable in fast-paced, high-pressure environments Strong customer service orientation and ability to navigate complex situations Background in trade lifecycles and asset classes (Equities, Fixed Income, Options, Futures) Knowledge of compliance surveillance platforms such as Actimize, MANTAS, SunGard, SMARTS, and exposure to models (wash trades, spoofing, insider trading, etc.) Desired Skills Experience with IT Project Management and SDLC (Waterfall/Agile) Experience with Behavior-Driven Development (BDD) Background supporting medium-to-large scale development projects Familiarity with trades data, positions data, and reference data About the Client Our client is a leading global financial services institution and a market leader in investment banking, securities, investment management, and wealth management. They are committed to fostering an inclusive workplace where individuals from diverse backgrounds can thrive and grow. Russell Tobin / Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k) retirement savings plan, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with select vendors.

The Lead Business Analyst is a strategic and people-focused role responsible for elevating the quality, consistency, and impact of the Business Analyst team. This position blends mentorship, analytical leadership, and cross-functional collaboration to ensure high-quality requirements, streamlined processes, and effective communication between business and technical stakeholders. You will guide a talented team of 8-10 Business Analysts, shape BA standards and best practices, and help deliver enterprise-wide solutions that support organizational goals and improve operational efficiency. Key Responsibilities: Business Analysis Standards & Requirements Establish, promote, and maintain consistent BA practices, templates, and documentation standards. Ensure high-quality business requirement artifacts (BRDs, RTMs, user stories, acceptance criteria, process flows, data requirements). Oversee requirement validation to ensure both business and technical needs are fully addressed. Review and provide constructive feedback on BA deliverables to reduce rework and strengthen solution quality. Ensure timely and complete delivery of BA artifacts to support project timelines and milestones. Promote testing approaches that address functional, non-functional, and data requirements. Collaboration, Facilitation & Stakeholder Alignment Foster strong collaboration across business units, IT teams, vendors, and stakeholders. Act as a liaison between business and technical teams to ensure clarity, alignment, and shared understanding of business needs. Facilitate workshops, requirement sessions, and cross-team discussions to drive decision-making. Support change management efforts through consistent and proactive stakeholder communication. Work with product owners, project managers, and leadership to prioritize requirements, mitigate risks, and maintain project momentum. Communication & Presentation Demonstrate exceptional written and verbal communication skills. Translate complex business needs into clear, concise, and actionable requirements and documentation. Tailor communication for executives, technical teams, and end users to ensure shared understanding. Present findings, recommendations, and project updates to senior leadership with clarity and confidence. Produce high-quality documentation that is accurate, structured, and easy to understand. Team Leadership, Coaching & Continuous Improvement Mentor, guide, and support Business Analysts, promoting skill development, confidence, and analytical excellence. Identify improvement opportunities through process analysis, team feedback, and project outcomes. Recommend and help implement improvements to BA practices to increase efficiency and consistency. Ensure alignment with leadership and team members before introducing new methodologies or practice changes. Remove roadblocks, provide direction, and proactively address risks that impact BA effectiveness. Lead by example, demonstrating accountability, professionalism, transparency, and a commitment to quality. Qualifications Required Bachelor's degree in business, Information Technology, or a related field 7+ years of experience as a Business Analyst, including 3+ years mentoring or leading analysts Outstanding written and verbal communication skills Strong understanding of requirement elicitation, documentation, and process modeling Proven experience with Agile methodologies (Scrum and/or Kanban) Excellent facilitation and stakeholder engagement skills Experience working with enterprise-level applications or multi-module systems Proficiency with BA and ALM tools such as Jira, Azure DevOps, or similar Preferred Experience guiding BA practice standards or supporting BA Centers of Excellence Experience with data governance, data integration, or data quality initiatives Familiarity with testing methodologies and ALM or automated testing tools Strong analytical and problem-solving skills, including the ability to use data to drive insights Skills & Competencies Leadership and mentoring abilities Exceptional communication and presentation skills Strong analytical and process improvement mindset Excellent stakeholder engagement and facilitation capabilities High attention to detail and commitment to quality Ability to manage multiple priorities and support projects concurrently Proficiency with Microsoft Office Suite and process modeling tools Required: Business Analysis - Expert level knowledge in business analysis functions (requirements, stakeholder management, testing, etc) Leadership - Strong leadership and mentoring skills, with experience leading and guiding experienced teams. Communication - Effectively conveying ideas to both technical and non-technical teams at various levels of an organization Stakeholder Management - Ablity to build and maintain working relationships with key stakeholders within the organization Support - Guide and help experienced professionals in achieving their goals and support in removing obsticles.

Business/Data Analyst Duration: 6 Month Contract Pay: $55-60/hr W2 ONLY, NO C2C We're modernizing our data platform and need a Business Analyst who combines advanced SQL skills with excellent written and verbal communication. You'll facilitate the creation of high‑quality Jira stories, document business requirements, and lead test planning and execution across multiple datasets and systems. You'll partner with business, technology, and analytics teams to translate complex data needs into actionable solutions that improve efficiency, quality, and policy adherence. What you'll do Identify and define business requirements; translate data and business needs into clear recommendations and work items (epics/features/stories). Facilitate Agile delivery: author Jira user stories and acceptance criteria, maintain backlogs, and support sprint activities. Design & test: develop test plans, author test cases, and execute testing (UAT/functional/regression). Data platform documentation: participate in group technology efforts and partner with engineering on improving data quality. Required qualifications 4+ years of analytics experience (or equivalent via work, training, military service, or education). Advanced SQL and Advanced Excel mastery; experience with relational databases and core concepts. Hands‑on experience with Python for automating test routines. Excellent verbal, written, and interpersonal communication (able to connect with both non‑technical business and technical development audiences). Proven analytical rigor with high attention to detail and accuracy. Experience documenting processes and reporting workflows. Desired qualifications 5+ years of finance experience or equivalent demonstrated through similar roles. Bachelor's degree or higher in a quantitative field (CS, engineering, applied math, accounting, finance, economics, econometrics). Experience across data quality, reporting, analytics; prior internal/external consultative work and/or investment banking/corporate banking support. Success handling small/medium projects end‑to‑end; participation on complex/large‑scale programs and matrix‑managed teams. Strong interest in growing both business and technical skills in a dynamic environment. Job expectations Strong individual contributor with polished communication for diverse audiences both written and verbal. Experience in problem analysis, solution implementation, and change management; able to articulate issues, risks, and proposed solutions. Independent judgment in a fast‑paced, results‑driven environment; manage multiple priorities to meet strict timelines. Proven stakeholder relationship management; collaborative contributor with continuous‑learning mindset. Attention to detail in analytics and documentation; ability to connect with customers to understand and document business process workflows. Tools & technologies you'll use SQL (advanced) Excel (advanced) Python (intermediate) Jira & Confluence Nice‑to‑have: familiarity with migrations to cloud object storage (S3), Google Cloud Platform, and query acceleration engines (e.g., Dremio). Work Conditions Hybrid model: Expected to report to the office at least 3 days per week in Charlotte, North Carolina (550 South Tryon)

This position will participate in testing web-based applications and windows services while working with other testing team-members sharing knowledge and experience to help enhance QA competency. To be successful in this role, you must display robust interpersonal skills, have a high aptitude for technical learning. Be approachable and willing to engage quickly, multi-task efficiently, demonstrate discipline and initiative to consistently solve complex problems in a fluid, fast-paced environment while maintaining a high level of composure, transparency, and professionalism during daily interaction with peers, customers, management, and external partners. Essential Responsibilities: Requirement Analysis and designing detailed test cases and procedures from requirement specifications Test new applications and repeatable testing for existing products Ensure all product releases meet or exceed defined quality goals Iterative Development and Release Management process experience in an Agile Scrum environment Work with business analysts, development teams, and internal groups to ensure customer requirements are met Attends design review and user meetings as required Documents test cases and defects as needed Performs execution of test plan, continually analyzing test efforts for completeness Performs system integration, functional, volume, user interface and performance testing on modifications and enhancements before production releases through manual and automated techniques Create, maintain, and run automated test scripts Analyzes failure/success of automated scripts and makes modifications as required

Job Summary : The Sr. Business Analyst will play a pivotal role in bridging the gap between business needs and technical solutions. With a focus on Dell Boomi technologies, the candidate will be responsible for analyzing, designing, and implementing integration solutions. This role requires a deep understanding of business processes and the ability to translate them into technical requirements, ensuring seamless integration and API management. Experience : 5 - 8 years Technical Skills: Dell Boomi, Boomi DCP, Dell Boomi Integration, Dell Boomi API management, Boomi B2B Responsibilities : - Analyze business requirements and translate them into technical specifications for integration solutions. Design and implement integration solutions using Dell Boomi, ensuring alignment with business objectives. Collaborate with cross-functional teams to gather and document business requirements for integration projects. Provide expertise in Dell Boomi Integration, API management, and B2B processes to optimize business operations. Oversee the development and deployment of integration solutions, ensuring they meet quality standards and deadlines. Monitor and troubleshoot integration processes to ensure seamless data flow and system performance. Develop and maintain documentation for integration processes and solutions to support ongoing operations. Conduct regular reviews of integration solutions to identify opportunities for improvement and optimization. Ensure compliance with industry standards and best practices in integration and API management. Collaborate with stakeholders to identify and address integration challenges and opportunities. Provide training and support to team members on Dell Boomi technologies and integration best practices. Stay updated with the latest trends and advancements in Dell Boomi and integration technologies. Contribute to the companys mission by enhancing business processes and improving data connectivity. Qualifications Possess a strong understanding of Dell Boomi technologies, including Boomi DCP and Dell Boomi API management. Demonstrate experience in designing and implementing integration solutions using Dell Boomi. Exhibit excellent analytical and problem-solving skills to address complex integration challenges. Show proficiency in documenting technical specifications and integration processes. Have a proven track record of successful collaboration with cross-functional teams. Display strong communication skills to effectively convey technical concepts to non-technical stakeholders. Maintain a proactive approach to staying updated with industry trends and advancements.

The Lead Business Analyst is a strategic and people-focused role responsible for elevating the quality, consistency, and impact of the Business Analyst team. This position blends mentorship, analytical leadership, and cross-functional collaboration to ensure high-quality requirements, streamlined processes, and effective communication between business and technical stakeholders. You will guide a talented team of 8-10 Business Analysts, shape BA standards and best practices, and help deliver enterprise-wide solutions that support organizational goals and improve operational efficiency. Key Responsibilities: 1. Business Analysis Standards & Requirements: Establish, promote, and maintain consistent BA practices, templates, and documentation standards. Ensure high-quality business requirement artifacts (BRDs, RTMs, user stories, acceptance criteria, process flows, data requirements). Oversee requirement validation to ensure both business and technical needs are fully addressed. Review and provide constructive feedback on BA deliverables to reduce rework and strengthen solution quality. Ensure timely and complete delivery of BA artifacts to support project timelines and milestones. Promote testing approaches that address functional, non-functional, and data requirements. 2. Collaboration, Facilitation & Stakeholder Alignment: Foster strong collaboration across business units, IT teams, vendors, and stakeholders. Act as a liaison between business and technical teams to ensure clarity, alignment, and shared understanding of business needs. Facilitate workshops, requirement sessions, and cross-team discussions to drive decision-making. Support change management efforts through consistent and proactive stakeholder communication. Work with product owners, project managers, and leadership to prioritize requirements, mitigate risks, and maintain project momentum. 3. Communication & Presentation: Demonstrate exceptional written and verbal communication skills. Translate complex business needs into clear, concise, and actionable requirements and documentation. Tailor communication for executives, technical teams, and end users to ensure shared understanding. Present findings, recommendations, and project updates to senior leadership with clarity and confidence. Produce high-quality documentation that is accurate, structured, and easy to understand. 4. Team Leadership, Coaching & Continuous Improvement: Mentor, guide, and support Business Analysts, promoting skill development, confidence, and analytical excellence. Identify improvement opportunities through process analysis, team feedback, and project outcomes. Recommend and help implement improvements to BA practices to increase efficiency and consistency. Ensure alignment with leadership and team members before introducing new methodologies or practice changes. Remove roadblocks, provide direction, and proactively address risks that impact BA effectiveness. Lead by example, demonstrating accountability, professionalism, transparency, and a commitment to quality. Qualifications: Required: Bachelor's degree in business, Information Technology, or a related field 7+ years of experience as a Business Analyst, including 3+ years mentoring or leading analysts Outstanding written and verbal communication skills Strong understanding of requirement elicitation, documentation, and process modeling Proven experience with Agile methodologies (Scrum and/or Kanban) Excellent facilitation and stakeholder engagement skills Experience working with enterprise-level applications or multi-module systems Proficiency with BA and ALM tools such as Jira, Azure DevOps, or similar Preferred: Experience guiding BA practice standards or supporting BA Centers of Excellence Experience with data governance, data integration, or data quality initiatives Familiarity with testing methodologies and ALM or automated testing tools Strong analytical and problem-solving skills, including the ability to use data to drive insights Skills & Competencies: Leadership and mentoring abilities Exceptional communication and presentation skills Strong analytical and process improvement mindset Excellent stakeholder engagement and facilitation capabilities High attention to detail and commitment to quality Ability to manage multiple priorities and support projects concurrently Proficiency with Microsoft Office Suite and process modeling tools Skill Required / Desired Amount of Experience Business Analysis - Expert level knowledge in business analysis functions (requirements, stakeholder management, testing, etc)-Required 10 Years Leadership - Strong leadership and mentoring skills, with experience leading and guiding experienced teams-Required 7 Years Communication - Effectively conveying ideas to both technical and non-technical teams at various levels of an organization-Required 7 Years Stakeholder Management - Ability to build and maintain working relationships with key stakeholders within the organization-Required 7 Years Support - Guide and help experienced professionals in achieving their goals and support in removing obstacles-Required 7 Years

We are looking for an experienced Business Analyst or Product Owner to support major Contact Center transformation initiatives. The ideal candidate will have strong analytical skills, experience in telecom or customer service environments, and exposure to modern AI-driven engagement solutions. Mandatory Requirements Contact Center domain experience. Strong Business Analyst skills (not a Project Manager role). Exposure to AI, IVR, SMS, and Chat-based customer engagement solutions. Telecom industry experience. Qualifications 5+ years of experience as a Product Owner or Business Analyst in telecom or contact center environments. Understanding of AI technologies and their application in customer service. Hands-on experience with omnichannel customer engagement strategies. Strong communication, documentation, and stakeholder management skills. Ability to work cross-functionally with business leaders, IT teams, and external vendors. Strong analytical, critical-thinking, and problem-solving abilities.

We're looking for a hands-on Business Systems Analyst / ERP Specialist who thrives in smaller, fast-moving teams where you can wear many hats. You'll be deeply involved in configuring systems, writing SQL, troubleshooting issues, and partnering with business leaders to drive real process improvement across manufacturing and operations. Responsibilities: Configure and customize ERP solutions (Oracle EBS, SAP, IFS, Dynamics, or similar) to meet evolving business requirements. Translate business needs into system specifications, functional designs, and configuration updates. Write and optimize SQL queries, stored procedures, and views to extract, transform, and analyze data. Troubleshoot and resolve ERP-related issues, working closely with vendors and offshore development teams. Develop and maintain reports and dashboards using Power BI, Domo, or similar BI tools. Support end-to-end system testing and validation across dev/test/prod environments. Work cross-functionally with purchasing, operations, and other business units to identify process gaps and deliver system solutions. Participate in ERP selection and implementation efforts - serve as an IT liaison in discussions with vendors and business leaders. Understand and follow data flows and ETL processes between integrated systems. Requirements: 5+ years of hands-on ERP experience (configuration, testing, and reporting). Bachelor's degree in Business, MIS, IT, or related field. Strong SQL skills and ability to trace and follow data logic end-to-end. Experience with reporting platforms (Power BI, Domo, or equivalent). Understanding of ETL, integrations, and multi-system environments. Excellent communication skills - able to work directly with business users, vendors, and technical teams. Ability to manage multiple priorities in a smaller, agile environment where collaboration is key. Manufacturing or supply chain systems experience preferred (not required). Familiarity with .NET development is a plus.

This contract-to-hire role with our Columbus, Ohio client is a combination of IT Analyst (lightly) and IT Business Analyst. NO THIRD PARTIES! CANDIDATES MUST BE LOCAL TO COLUMBUS, OHIO The key experience interests are: IT Business Analyst - Requirement gathering (Certifications in CBAP would be a plus) Tracing requirements to test cases Leading meetings in a very organized manner Critical thinking / problem skills Customer relationship experience and vendor relationship experience. IT Analyst - Customer relationship building Managing service partners to application support SLAs Reporting to customers status of portfolio Number of apps Incident status Health of environment Roadmap collaboration Critical thinking / problem skills Required Qualifications for Position: Bachelor's Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts 3 - 4 years' experience in application, services or application analysis, deployment and support Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills Willing to travel as needed Client business operations knowledge 2+ year's experience working with support vendors and a software support environment Knowledge of ITIL processes and metrics The Role: The IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines. Working with Service Partners the IT Analyst will become a knowledgeable of the assigned applications, collaborating with Service Partners to ensure resolution of operational service-based issues, reviewing analyzing and reporting progress on service incidents and requests. Preparing materials and facilitate regular performance review meetings. Preparing performance and status information for IT and business leaders as requested. Individuals at this level are considered competent to independently perform work assignments. Principal Duties and Responsibilities: Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories. Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions. Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs). Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption. Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends. Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers Maintains a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points. Implements continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction. Demand Assessment - assists Business Relationship Managers to review and provide input into the business strategy and formulate business cases inputting analysis and views on high level business goals and outcomes Business Planning - begins eliciting business requirements and modeling processes (as-is/to-be, using Business Processing and/or Value Stream Mapping), recording in standard documentation, and socializing the project with other IT teams i.e. Architecture, Applications, Infrastructure, and Services Definition and Design - facilitates workshops to evolve scope, gathers detailed requirements, develops use cases and begin visualizing the end result, using standard tools and techniques: Requirements Elicitation: Leads, designs and facilitates business engagements to establish scope, business needs, project objectives, outcomes and expectations on business processes Requirements Development: Works to ensure that quality business requirements are produced, accepted and approved by the key stakeholder and business solution designs can deliver effectively Requirements Management: Oversees end to end traceability against quality business requirements using appropriate tools and templates Solution Assessment & Validation: Engages with key stakeholders to influence the solution design to meet business goals, scope and strategy requirements. Provides input into the identification and delivery of project benefits, traceability of requirements and impact of solutions. Delivery and Deployment - consulting role, providing clarification services regarding the project Vision, Scope and Requirements, plus assessing and managing Change Requests through the standard process. Assists testing teams craft suitable test scripts. Use templates, tools and (internal) processes consistently, helping evolve all as required. Participates in vendor reviews, discussion of products, contribute in the writing of RFI's and RFP's. Reviews proposed designs and solutions for usability and to assure requirements are satisfied Observes various business processes and identifies and recommends opportunities for improvement. Other duties as assigned by management

Business Systems Analyst (Mortgage | Encompass LOS) We are seeking a detail-oriented and proactive Business Systems Analyst with strong mortgage industry experience to support the development, optimization, and delivery of technology solutions across our organization. This role focuses on improving system functionality-particularly within Encompass LOS-and enhancing processes, workflows, and documentation to ensure operational efficiency and exceptional user experience. Key Responsibilities Partner with business units to gather, analyze, and document detailed business and technical requirements. Serve as a subject matter expert on mortgage operations and Encompass LOS, identifying enhancement opportunities and validating configuration changes. Create clear and comprehensive process flows, workflows, and system diagrams using Microsoft Visio to support requirements, development, and training initiatives. Evaluate existing systems and processes to identify gaps, inefficiencies, and opportunities for automation or optimization. Collaborate with IT, development teams, project managers, and stakeholders to support solution design, testing, and deployment. Develop and maintain system documentation, user guides, release notes, and technical reference materials. Perform system testing, create test scripts, and participate in UAT to ensure enhancements meet business needs and quality standards. Monitor daily system performance, troubleshoot issues, and support end users to ensure consistent system usability and reliability. Generate data-driven insights through analysis and reporting to support decisions and continuous improvement initiatives. Coordinate with external vendors as needed to manage system integrations, enhancements, and issue resolution. Support Agile/Scrum ceremonies and contribute to backlog grooming, sprint planning, and technical discussions. Qualifications Bachelor's degree in Business, Computer Science, or related field-or equivalent relevant experience. 1-3 years of experience with mortgage technologies, including hands-on experience working as an Encompass Business Analyst. Strong proficiency in Microsoft Visio with demonstrated ability to build process maps, workflows, and system flow diagrams. Proven analytical skills with the ability to interpret large data sets and translate findings into actionable recommendations. Experience using Jira, SQL for CRUD validation, and familiarity with Agile/Scrum methodologies. Strong communication and technical writing abilities, with experience developing business requirements, test documentation, and system reference materials. Ability to work cross-functionally with diverse teams in a fast-paced environment while managing multiple priorities.

Analyzing current business processes, workflows and procedures to identify areas for improvement. Developing and implementing optimized processes and procedures to enhance efficiency, productivity and customer satisfaction. Collaborating with stakeholders to design and execute new Quote to Cash products aligned with organizational goals. Monitoring and evaluating the effectiveness of implemented features, measuring key performance indicators and making necessary adjustments for continuous improvement. Stay updated on industry trends, emerging technologies and process improvement methodologies. Responsibilities: Help drive the roadmap for business process automation related to subscription functions; Quote to Cash. Gain cross functional alignment across product, sales ops, finance, legal, operations, services etc. Plans, implements and monitors business process changes for projects Assists in making business decisions relating to system implementation, modification, maintenance, etc. Analyze complex business problems relating to end-to-end processes involving CPQ, Subscription Management, Entitlement Management, ERP. Collaborate closely with IT Architects and product management to define and implement effective and efficient solutions to help scale the business. Assume a hands-on role in testing solutions, identifying issues, validating solution meets specification and communicate to team members. Presents analyses, solutions and business cases to senior management Coordinates with cross-functional team to develop business process requirements Experience: 10+ years of experience in process analyst role, including substantial experience in Enterprise Applications (eg. eCommerce, Salesforce, ERP, Zuora etc.) Strong knowledge in enterprise CRM, CPQ, Order to Cash, SaaS / Cloud applications, with an enthusiasm to gain and apply new knowledge. Familiarity with process mapping and modeling techniques. Good understanding of business processes including CPQ, eCommerce, Contract, Subscription, ERP, Entitlement and Fulfillment systems. Strong analytical skills with the ability to collect, study and interpret complex data. Ability to manage and perform multiple complex tasks as part of the daily work assignment. Systems / Tools: Google Workplace (Gmail, Sheets, Docs, Slides, calendar) MSFT Office Application Suite SFDC CPQ, Contracts and CRM modules Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels. Skills: EAbility to manage and perform multiple complex tasks as part of the daily work assignment. Systems / Tools: Google Workplace (Gmail, Sheets, Docs, Slides, calendar) MSFT Office Application Suite SFDC CPQ, Contracts and CRM modules Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels. Education: Bachelor's degree in business administration, management or a related field. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter's email id ******************************* ID: # 25-54457

Assists in the research and assessment of business goals, objectives and needs to align information technology solutions with business initiatives for multiple, less complex accounts. Serves as the liaison between technical personnel and business area for multiple accounts. Essential Job Functions: Assists in planning and designing business processes; assists in formulating recommendations to improve and support business activities. Assists in analyzing and documenting client's business requirements and processes; communicates these requirements to technical personnel by constructing basic conceptual data and process models, including data dictionaries and volume estimates. Assists in creating basic test scenarios to be used in testing the business applications in order to verify that client requirements are incorporated into the system design. Assists in developing and modifying systems requirements documentation to meet client needs. Participates in meetings with clients to gather and document requirements and explore potential solutions. Executes systems tests from existing test plans. Assists in analyzing test results in various phases. Participates in technical reviews and inspections to verify 'intent of change' is carried through phase of project. Basic Qualifications: Bachelor's degree or equivalent combination of education and experience Bachelor's degree in business administration, information systems, or related field preferred Three or more years of business analysis experience. Experience working with the interface of information technology with functional groups within an organization. Experience working with business processes and re-engineering. Experience working with computer programming concepts and basic language. Other Qualifications: Interpersonal skills to interact with customers and team members Communication skills Analytical and problem-solving skills Presentation skills to communicate with management and customers Personal computer and business solutions software skills Ability to work in a team environment with multiple team members and the ability to multitask Key Skills: Business Analysis, Business processes, Fluent Spanish speaker Education: Bachelor's degree or equivalent combination of education and experience About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Roushan Email: ********************************** Internal Id: 25-54594

Job Title: Business Analyst - Entra ID/SSO Key Responsibilities: • Analyze AD / Entra ID identity data, group memberships, and access patterns to identify inconsistencies, redundant permissions, and remediation needs. • Define and document rule-based access policies, group standards, and governance models. • Partner with IAM engineers and application teams to redesign group structures for cleaner and more predictable access flows. • Support SSO integration requirements for SailPoint and CyberArk-based app integrations. • Assist in mapping entitlements and ensuring correct provisioning, de-provisioning, and lifecycle rules. • Work with security, IAM, and application stakeholders to gather functional and non-functional requirements related to access, identity data, SSO, and policy changes. • Translate complex IAM requirements into clear user stories, acceptance criteria, workflows, and process documentation. • Participate in and facilitate workshops, interviews, and working sessions to align on future-state access models. • Perform detailed data analysis on identity attributes, group memberships, entitlements, and access logs. • Document data flows, mappings, and integration points across IAM systems. • Validate data quality, identify anomalies, and support cleanup efforts. • Create test plans, test scripts, and validation scenarios for AD/Entra, SailPoint, and CyberArk IAM workflows. • Support UAT and coordinate defect tracking with technical teams. • Ensure access rules and SSO flows behave according to the new governance policies. • Serve as the conduit between IAM engineering, InfoSec, Application Owners, and business stakeholders. • Communicate risks, impacts, and progress related to access remediation and policy changes. • Assist teams in understanding the downstream implications of identity and access changes. Required Qualifications: • 5+ years of Business Analyst experience with strong exposure to IAM, AD/Entra ID, SSO, access governance, or security remediation projects. • Knowledge of Microsoft Active Directory / Entra ID group structures, attribute management, and lifecycle events. • Demonstrated ability to analyze complex identity data sets and interpret access patterns. • Experience supporting projects involving SailPoint, CyberArk, or similar access management tools. • Strong ability to document rules, policies, user stories, workflows, and system processes. • Experience supporting integrations and reviewing access-related requirements for applications. • Solid understanding of SDLC, Agile methodologies, and BA best practices. • Excellent communication skills with the ability to translate technical access concepts into business-friendly language. • Highly organized, self-directed, and comfortable working across multiple workstreams. Preferred Qualifications: • Experience with IAM remediation programs, audits, or compliance-driven access cleanup. • Working knowledge of SQL for identity/data analysis. • Experience with data mapping, data quality checks, or access data profiling. • CBAP, CDMP, or related BA certifications.

No 3rd Parties No Visa Candidates Scrum Master - IT Technology This position is responsible for leading agile development teams and ensuring the successful delivery of large-scale enterprise projects within the organization. Key Responsibilities Facilitate all Scrum ceremonies, guiding teams through the application of agile methodologies and practices. Manage complex project workflows and oversee sprint planning sessions using Jira as the primary tool. Lead cross-functional teams in the implementation of large-scale enterprise solutions. Identify and remove impediments to maintain productivity across multiple workstreams. Coach teams on the adoption of agile best practices and foster a culture of continuous improvement. Track and report key metrics using Jira dashboards and other project management tools. Collaborate closely with Product Owners and stakeholders to align on delivery timelines and expectations. Requirements Minimum of 5 years' experience as a Scrum Master, with a proven track record of managing large-scale projects. Expert proficiency in Jira administration, including customization and project management capabilities. Technical background with hands-on knowledge of databases, such as SQL and Oracle. Experience in programming languages, such as Java, Python, C#, or similar. Strong understanding of commercial software platforms, including SAP and Salesforce. In-depth knowledge of agile frameworks, including Scrum, Kanban, and SAFe. Experience with the enterprise software development lifecycle and DevOps practices. Excellent communication, facilitation, and stakeholder management skills. CSM (Certified Scrum Master) or an equivalent agile certification is required. Preferred Qualifications Advanced certifications in Jira and project management. Experience with ERP implementations and/or CRM platforms. Background in enterprise architecture and system integrations. Experience in the energy or utilities industry.

Job Title: Marketing & Merchandise Analyst - C-Shopper **This position is a 9 month contract opportunity that cannot support C2C or any form of sponsorship** The Marketing & Merchandise Analyst will work across various C-Shopper development initiatives, partnering with the C-Shopper team, internal data teams, and Circana/IRI personnel. This role focuses on driving adoption and impact of the C-Shopper Customer Insights platform among internal and external users, delivering actionable insights to improve decision-making and business performance. Key Responsibilities: Platform Development & Adoption Assist in C-Shopper platform enhancements to maximize value for internal and external stakeholders. Act as a subject matter expert (SME) and Customer Success resource for the C-Shopper team. Drive internal adoption of Customer Insights tools across Marketing, Merchandising, Loyalty, Operations, and Finance teams. User Engagement & Training Coordinate and conduct onsite and virtual meetings with internal teams. Deliver training sessions and provide Help Desk support for assigned user groups. Initiate ongoing interactions with user groups to share insights and best practices. Analytics & Insights Delivery Produce analytics projects and presentations to support internal and external business needs. Provide guidance and case studies demonstrating high-value insights for user groups. Partner with user teams to act as the voice of the customer, influencing customer-centric strategies. Customer Success & Support Manage onboarding and ongoing support strategies for internal users. Support external supplier projects with ad hoc analytics and presentations. Define and track metrics for program impact, customer satisfaction, and platform usage. Continuous Improvement Anticipate and remove barriers to project success. Conduct evaluations and gather feedback from user groups to improve adoption. Monitor market and customer trends to enhance user experience and operational excellence. Qualifications: Strong analytical and problem-solving skills. Excellent communication and presentation abilities. Ability to manage multiple projects and collaborate across teams. Familiarity with customer insights platforms and retail analytics preferred.

**NO 3rd Party vendor candidates or sponsorship** Role Title: SAP Business Analyst Client: Glass, Ceramics and Concrete Manufacturing Employment Type: Contract; Contract-to-Hire Duration: 6 months to possible hire Remote but 1 week onsite / month and travel is covered Role Description: SAP Plan to Manufacture (PTM) Process/ SAP PP Business Analyst Responsibilities (Nothing Technical, no configurations) Need to understand the following: Master Data that supports manufacturing End to end the entire PTM process Production orders Testing of configurations Master data Understanding the production BOMS Routings Requirements: Must understand production orders and master data; technical skills not required but Fiori knowledge is vital. 1-3 years of SAP BA

FGS Global is seeking a Business Systems Manager specializing in NetSuite to support our global technology and finance operations on our Global Technology team. This position is based in our New York City office on an in-person hybrid schedule. RESPONSIBILITIES Proven financial and technical NetSuite expert with experience involving cross-functional teams and strategizing enterprise-wide FinTech integrations and configurations. Participate and lead in system design and conduct requirements gathering, together with the related functional Accounting and Finance teams. Key person responsible for global Financial Systems support, system configuration expertise, and key report development in the financial and project accounting suites of NetSuite product applications. Provide day-to-day support for NetSuite users across Finance, Operations, and Project Management teams. Help to implement new subsidiaries and companies within NetSuite. Manage data migration efforts, including data conversion and CSV imports. Support and administer user training and support documentation. Work closely with project and functional managers to ensure completion of tasks and achievement of key milestones. Prepare custom reports, assist with trouble-shooting and maintain ongoing contact with NetSuite post go live. ATTRIBUTES Bachelor's degree in Information Systems, Accounting, Finance, or related field. 3+ years of NetSuite administration experience required, preferably in a services-based organization. 8+ years of professional experience within the Finance technology space. Knowledge of NetSuite System Administration. Certification encouraged. Strong understanding of NetSuite's Project Management, Advanced Billing, and Advanced Revenue Recognition (ARM) modules. Experience within a global operation, including setting up and using multi-book, and multi-currency operations. An individual who is confident, self-motivated and a team player. Experience in developing effective working relationships with all levels of management. Good time management skills with the ability to balance competing and conflicting timescales. An independent problem solver with focus on providing solutions to business issues. Excellent communication and influencing skills. New York salary range: $130,000-$165,000 FGS Global is the world's leading stakeholder strategy firm, with approximately 1,400 professionals around the world, advising clients in navigating critical issues and reputational challenges. FGS was formed from the combination of Finsbury, The Glover Park Group, Hering Schuppener and Sard Verbinnen & Co to offer board-level and C-suite counsel in all aspects of stakeholder strategy - including corporate reputation, crisis management, and public affairs and is also the leading force in transaction and financial communications worldwide. FGS offers seamless and integrated support with offices in the following locations: Abu Dhabi, Amsterdam, Beijing, Berlin, Boston, Brussels, Calgary, Chicago, Dubai, Dublin, Düsseldorf, Frankfurt, Hong Kong, Houston, Kingston, London, Los Angeles, Munich, Paris, Riyadh, San Francisco, Shanghai, Singapore, South Florida, The Hague, Tokyo, Toronto, Vancouver, Washington, D.C., and Zurich. The firm is headquartered in New York. FGS Global is an equal opportunity employer and seeks qualified candidates regardless of race, religion, gender, sexual orientation, disability, national origin, or age.