Our Mission Legacybox helps families reconnect with the most meaningful moments of their lives by digitizing and preserving their recorded memories. Every photo, film reel, and tape we process is a piece of someone's personal history, a link between generations. We make these memories accessible and shareable for the future, while giving our customers peace of mind that their stories will endure.
About The Role
As Head of CX, you'll own the full customer journey, from first contact through lifelong retention, ensuring every touchpoint reflects our promise of care and trust. You'll be a voice of the customer in company strategy, championing data-driven improvements that increase satisfaction, loyalty, and profitability.
We're looking for a strategic, empathetic, and systems-minded leader to own the full Customer Experience function. You'll lead and mentor a team of 20+ CX professionals, while also partnering across Product, Operations, and Marketing to reduce friction, improve satisfaction, and design moments of delight. You're someone who can zoom out to architect a strategy, and zoom in to rewrite a macro or handle a tough customer call when needed.
Responsibilities
Leadership & Strategy
* Lead and inspire the CX team to deliver best-in-class service and results.
* Set department goals, forecasts, and KPIs aligned with company objectives.
* Prioritize initiatives that have the greatest impact on customer satisfaction and operational efficiency.
* Mentor and foster camaraderie, professionalism and accountability.
* Communicate customer insights and opportunities to cross-functional stakeholders in a timely, actionable way.
* Stay current on CX trends and best practices to inform ongoing strategy and innovation.
Operational Excellence
* Ensure the team is appropriately staffed, trained, and scheduled to meet quality benchmarks.
* Measure and report performance across key metrics including hold time, first reply time, customer effort score, CSAT, inbound/solved ratio, negative reviews, and cost per ticket solved.
* Build and maintain clear, repeatable systems and resources that enable efficient work:
* Up-to-date training materials and knowledge bases
* Effective macros, scripts, and talking points
* Simple, well-documented SOPs
* Context sharing from other departments to improve coordination
Customer Advocacy & Insights
* Act as the voice of the customer across the organization, identifying trends, pain points, and opportunities for improvement.
* Drive continuous improvement of customer and employee experiences through data-driven analysis and collaboration.
* Serve as the final escalation point for complex or sensitive customer issues, resolving with empathy and professionalism.
* Engage directly with customers across channels when needed to model excellence and stay close to the experience.
Innovation & Automation
* Design and implement solutions that reduce inbound volume by addressing root causes and improving processes.
* Leverage automation, AI, and improved workflows to streamline response time and enhance quality.
* Continuously optimize self-service tools, help center content, chat prompts, macros, and training materials to empower both customers and agents.
What Success Looks Like
* High team member morale
* CSAT consistently above 90%
* One Touch Tickets increased by 25%
* Average call wait time below 2m
About You
You're a builder and mentor who loves creating clarity in complexity. You know how to blend empathy and analytics to inspire both customers and teams. You're comfortable in fast-moving environments and can turn feedback into scalable systems.
* Bachelor's degree required
* 5+ years of experience leading a Customer Experience team
* Strategic thinker, able to solve problems quickly and efficiently
* Professional, positive, sincere, adaptable, and a quick study
* Natural leader with the proven ability to lead a team to achieve a shared goal
* Exceptional written and verbal communication skills, knack for building rapport with people quickly and easily
* Able to prioritize multiple tasks without letting a single detail slip through the cracks
* Understanding of key performance metrics for employees and department
Extra Credit
* Experience designing or re-architecting CX operations for scale
* Proven track record leading hybrid teams (in-house + outsourced)
* Hands-on familiarity with CX automation tools, AI chat, or CRM optimization
* Success collaborating with Product and Engineering to close feedback loops
* Proficient in Gorgias, Talkdesk, Shopify
Benefits
* Full-time
* Apple computer and all the necessary accessories
* Competitive pay based on experience
* Medical, dental, vision, HSA, and short-term disability plans available (30-day waiting period)
* Free 24/7 medical care via TextCare - no waiting period
* 401 (k) eligibility with employer match - 6-month waiting period (must be at least 21 years of age)
* Paid time off, accrued bi-weekly
Work Environment
We take great pride in our hometown of Chattanooga and our multiple facilities here: our downtown office and our new digitization plant, where thousands of family memories are carefully handled and converted every day. This role is based in the recently remodeled CX floor inside the plant.
Why Join Us
Legacybox is at an exciting inflection point, transforming from a one-time digitization service into a lifelong platform for preserving and sharing family stories. As our Head of CX, you'll shape how millions of families experience that transformation.
* Legacybox is an Equal Opportunity Employer who complies with all Federal, State and Local laws prohibiting discrimination in employment.'
$97k-135k yearly est. 43d ago
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Digitizing Production Worker
Legacybox 4.0
Legacybox job in Chattanooga, TN
Job DescriptionLegacybox is looking for Digitizing Production Workers to preserve important moments and milestones trapped on videotapes, film reels, and photos by digitizing these priceless memories.
Starting Pay: $15.00/per hour, Paid bi-weekly
Day Shift: Monday - Friday, 7:00 am - 3:30 pm
Responsibilities of Digitizing Production Workers:
Operate production and digitizing equipment to preserve tapes, film, and photos.
Follow established processes to ensure accuracy, quality, and care with every order.
Work efficiently in a fast-paced environment while meeting production goals.
Maintain a positive attitude, stay self-motivated, and support your teammates.
Who you are:
Experience in a production, warehouse, or fulfillment role is preferred.
Basic technology skills such as using a camcorder, VHS player, or scanner.
Strong attention to detail and willingness to learn new processes.
Growth mindset with a desire to achieve goals and adapt to change.
Must be 18 years or older and able to stand or walk for an 8+ hour shift.
Perks for Digitizing Production Workers:
Healthcare coverage (medical, dental, and vision)
Retirement plan with employer match
Paid maternity and paternity leave
Advancement opportunities within production and manufacturing teams
Employee appreciation events, recognition programs, and incentive opportunities
Unlimited free coffee and a collaborative, supportive culture
Who is Legacybox:
Legacybox has helped over 1 million families digitally preserve their home movies, photos, and film. Legacybox was founded on the conviction to restore, to revalue what has been devalued. We are about preserving outdated memories on tapes, film, photos, and audio into digital keepsakes that are both usable and safe for future generations. We are led by the desire to find simple, technology and design-driven ways to reconnect people with things that matter most, but are being lost or overlooked.
*Legacybox is an Equal Opportunity Employer who complies with all Federal, State and Local laws prohibiting discrimination in employment.'
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$15 hourly 6d ago
Delivery Driver - No Experience Needed
Doordash 4.4
Cleveland, TN job
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click "Apply Now" and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
$30k-40k yearly est. 3d ago
Restaurant Delivery - Work When you want
Doordash 4.4
Tullahoma, TN job
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click “Apply Now” and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
$26k-34k yearly est. 11d ago
Urgent Car
Doordash 4.4
Ashland City, TN job
Why Deliver with DoorDash? DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Instant cash flow: No deposit fees, no waiting.
Just pick up, drop off, and cash out. 18+ years old*** (21+ to deliver alcohol)
~ Any car, scooter, or bicycle (in select cities)
~ Download the DoorDash Dasher app and go
*The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss.
$32k-40k yearly est. 1d ago
DoorDash Driver
Doordash 4.4
Crossville, TN job
Why Deliver with DoorDash? DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Instant cash flow: No deposit fees, no waiting.
Just pick up, drop off, and cash out. 18+ years old*** (21+ to deliver alcohol)
~ Any car, scooter, or bicycle (in select cities)
~ Download the DoorDash Dasher app and go
*The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss.
$23k-31k yearly est. 1d ago
Maintenance Supervisor
Legacybox 4.0
Legacybox job in Chattanooga, TN
Our Mission Legacybox helps families reconnect with the most meaningful moments of their lives by digitizing and preserving recorded memories. Every tape, film reel, and photo we process represents a piece of someone's history. Our production facility depends on reliable equipment and systems to handle these memories with care, and our Equipment and Repairs team plays a critical role in making that possible.
About the Role
Legacybox is seeking an Asset Reliability & Maintenance Manager to own the performance, longevity, and reliability of our digitizing equipment fleet. This role is responsible for managing several million dollars in production assets across more than 1,000 unique media-related machines, ranging from high-value, single-purpose equipment exceeding $100,000 to smaller modular units in the hundreds of dollars.
This is not a traditional facilities or break-fix maintenance role. The primary focus is ensuring our digitization assets are clean, calibrated, repairable, swappable, and operational every day. The role blends asset lifecycle ownership, SOP creation, team leadership, budgeting, vendor management, and continuous improvement, with meaningful partnership across Production, R&D, and Finance.
Facilities maintenance represents less than 10% of the role.
Key Responsibilities
Asset Management & Lifecycle Ownership
* Own the full lifecycle of Legacybox digitization assets, from acquisition through maintenance, repair, and replacement.
* Implement and manage a comprehensive asset management system covering:
* Asset inventory and classification
* Age, condition, utilization, and depreciation tracking
* Preventative maintenance schedules
* Repair history, downtime, and failure patterns
* Track asset life and repair cycles to inform repair-versus-replace decisions and capital planning.
* Maintain a stock of ready-to-go, swappable repaired equipment to minimize production downtime.
* Be accountable for daily asset uptime and long-term reliability.
SOP Development & Workflow Design
* Design and document equipment cleaning SOPs with clear cadence and ownership.
* Create approved repair SOPs, including:
* Step-by-step processes
* Time studies and labor expectations
* Required tools, parts, and skill levels
* Establish predictable daily, weekly, and monthly maintenance and repair workflows aligned with production schedules.
* Continuously improve SOPs based on operational data, observed failures, and asset performance.
Leadership and Team Management
* Lead, coach, and develop direct reports focused on equipment cleaning, maintenance, and repair
* Set priorities, schedules, and performance expectations.
* Remain hands-on enough to earn trust and credibility, without being buried in day-to-day repairs.
* Build a culture of discipline, documentation, and continuous improvement.
* Serve as the escalation point for complex issues within the production facility
* Foster strong collaboration between teams
Repair Strategy & Innovation
* Drive innovation in repair methods, tooling, and processes to reduce downtime and extend asset life.
* Analyze recurring failures and root causes, escalating patterns and recommendations.
* Partner closely with R&D to:
* Surface systemic equipment issues
* Propose design improvements or alternative equipment
* Inform future equipment upgrades and standards
* Establish clear frameworks for internal repair versus third-party outsourcing.
Vendor & Third-Party Management
* Identify, evaluate, and manage third-party repair partners when external repair is more cost-effective.
* Negotiate pricing, turnaround times, and service expectations.
* Ensure external repairs meet Legacybox quality and reliability standards.
Budget Ownership & Financial Partnership
* Own and manage the maintenance and asset operations budget, including:
* Labor costs
* Parts and consumables
* Repair costs by asset
* Capital equipment purchases
* Build asset-level cost visibility to understand true operating and maintenance costs.
* Partner with Finance and the CFO on:
* Capital expenditure planning
* Replacement and upgrade pacing
* Repair economics and ROI analysis
* Source, evaluate, and acquire new equipment in alignment with operational and financial goals.
Facilities Support (Limited Scope)
* Maintain a basic playbook for common facility repairs.
* Coordinate minor facility maintenance as needed.
* Escalate larger facility projects appropriately.
* Coordinate repairs and maintenance for building systems such as HVAC, electrical, and utilities
* Ensure all maintenance and repair work follows safety standards and company policies
* Maintain compliance with local, state, and federal regulations
* Facilities responsibilities are expected to be less than 10% of the role.
Scope, Accountability & Impact
* Directly responsible for several million dollars in production assets.
* Accountability for equipment uptime, reliability, and repair economics.
* Influence over capital investment decisions related to production equipment.
* Meaningful partnership with R&D, Production, and Finance.
* Direct impact on throughput, cost efficiency, and scalability.
What Success Looks Like
* Success in this role is measured through asset uptime, reduced downtime, cost efficiency, and disciplined capital planning.
* Bonus eligibility tied to operational and production KPIs.
Ideal Candidate Profile
* Has built and managed equipment or asset systems before.
* Comfortable owning budgets and working with vendors, and has had past experience
* Operationally disciplined and systems-oriented.
* Financially literate and able to think in terms of ROI and lifecycle cost.
* Collaborative partner across technical, operational, and finance teams.
Benefits
* Healthcare coverage that includes medical, dental, and vision plans.
* Health Savings Account eligibility.
* Short-term disability plan available after the 30-day waiting period.
* Free 24/7 access to TextCare for medical support.
* Retirement plan with employer match, available after six months for employees age 21 or older.
* Paid parental leave
* Paid time off, accrued bi-weekly.
Work Environment
This role is based onsite at Legacybox's digitization facility in Chattanooga, where thousands of family memories are carefully handled and preserved every day. You will work closely with production leadership and frontline teams to ensure operational excellence.
Why Join Legacybox
Legacybox is growing and innovating, and our production team sits at the heart of that transformation. As a Production Department Supervisor, you will have the opportunity to shape processes, develop people, and directly impact the quality of work we deliver to hundreds of thousands of families across the country each year as we digitize their most important recorded moments. The work we do truly makes a difference, because we belelive that memories matter.
Legacybox is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws.
$100k yearly 23h ago
Customer Service Representative
Legacybox 4.0
Legacybox job in Chattanooga, TN
Our Mission
Legacybox helps families reconnect with the most meaningful moments of their lives by digitizing and preserving their recorded memories. Every photo, film reel, and tape we process is a piece of someone's personal history and a link between generations. We make these memories accessible and shareable for the future, and we give our customers peace of mind knowing their stories will endure.
About the Role
As a Customer Service Representative, you will be one of the first voices and faces of Legacybox. Your work directly shapes how customers feel about trusting us with their most treasured items. You will assist customers through phone, email, and live chat, and you will help guide them through their journey with warmth, clarity, and professionalism.
This is a role for someone who enjoys problem solving, supporting others, and creating great experiences at every touchpoint. You will respond to questions, troubleshoot order issues, and provide the steady reassurance that defines the Legacybox brand. You will work closely with the Customer Experience team to uphold high standards and contribute to a culture of empathy, care, and accuracy.
Job Type:
In Office, Full-Time
Pay:
Starting at $18.00 per hour
Shift Options:
Monday through Friday, 9:30 AM to 6:30 PM
Responsibilities
Customer Support
Answer customer inquiries through phone, email, and live chat with accuracy, clarity, and empathy.
Provide warm, human support that builds trust and strengthens customer relationships.
Navigate and master our order management system to manage customer accounts efficiently.
Handle customer concerns with patience and professionalism while offering solutions that reflect our standards of care.
Operational Excellence
Follow established SOPs to ensure consistent and high-quality service.
Stay aligned with CX team goals around response time, accuracy, and customer satisfaction.
Participate in ongoing training, skill development, and feedback cycles.
Support the broader CX team with additional tasks assigned by leadership.
Who You Are
Available to work in the office.
At least 18 years old.
Comfortable with computers, digital tools, and multitasking.
Positive, adaptable, reliable, and motivated by helping people.
Committed to accuracy and detail, with strong written and verbal communication skills.
Holds an associate degree or has at least one year of relevant work experience.
Able to pass a drug test and all state, federal, and criminal background checks.
Benefits
Competitive pay starting at $18.00 per hour.
Healthcare coverage that includes medical, dental, and vision plans.
Health Savings Account eligibility.
Short-term disability plan available after the 30-day waiting period.
Free 24/7 access to TextCare for medical support.
Retirement plan with employer match, available after six months for employees age 21 or older.
Paid time off, accrued bi-weekly.
Exciting incentive programs and performance bonus opportunities up to $700 during peak season.
Opportunities for growth and advancement within the Customer Experience team.
Work Environment
We take great pride in our Chattanooga facilities, including our downtown office and our newly renovated digitization plant where thousands of family memories are handled with care each day. This position is located on our Customer Experience floor inside the plant.
Who is Legacybox
Legacybox, originally known as Southtree, has helped more than one million families digitize and preserve their most meaningful home movies, photos, and film. Our company was founded on a commitment to restore and revalue what matters most. We pursue simple, thoughtful, and design-driven solutions that help people reconnect with the memories that shape their lives.
Legacybox is an Equal Opportunity Employer and complies with all Federal, State, and Local laws that prohibit discrimination in employment.
$18 hourly Auto-Apply 60d+ ago
Drive with DoorDash - Work When you want
Doordash 4.4
Memphis, TN job
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click "Apply Now" and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
$29k-38k yearly est. 1d ago
Head of Customer Experience
Legacybox 4.0
Legacybox job in Chattanooga, TN
Our Mission
Legacybox helps families reconnect with the most meaningful moments of their lives by digitizing and preserving their recorded memories. Every photo, film reel, and tape we process is a piece of someone's personal history, a link between generations. We make these memories accessible and shareable for the future, while giving our customers peace of mind that their stories will endure.
About The Role
As Head of CX, you'll own the full customer journey, from first contact through lifelong retention, ensuring every touchpoint reflects our promise of care and trust. You'll be a voice of the customer in company strategy, championing data-driven improvements that increase satisfaction, loyalty, and profitability.
We're looking for a strategic, empathetic, and systems-minded leader to own the full Customer Experience function. You'll lead and mentor a team of 20+ CX professionals, while also partnering across Product, Operations, and Marketing to reduce friction, improve satisfaction, and design moments of delight. You're someone who can zoom out to architect a strategy, and zoom in to rewrite a macro or handle a tough customer call when needed.
Responsibilities
Leadership & Strategy
Lead and inspire the CX team to deliver best-in-class service and results.
Set department goals, forecasts, and KPIs aligned with company objectives.
Prioritize initiatives that have the greatest impact on customer satisfaction and operational efficiency.
Mentor and foster camaraderie, professionalism and accountability.
Communicate customer insights and opportunities to cross-functional stakeholders in a timely, actionable way.
Stay current on CX trends and best practices to inform ongoing strategy and innovation.
Operational Excellence
Ensure the team is appropriately staffed, trained, and scheduled to meet quality benchmarks.
Measure and report performance across key metrics including hold time, first reply time, customer effort score, CSAT, inbound/solved ratio, negative reviews, and cost per ticket solved.
Build and maintain clear, repeatable systems and resources that enable efficient work:
Up-to-date training materials and knowledge bases
Effective macros, scripts, and talking points
Simple, well-documented SOPs
Context sharing from other departments to improve coordination
Customer Advocacy & Insights
Act as the voice of the customer across the organization, identifying trends, pain points, and opportunities for improvement.
Drive continuous improvement of customer and employee experiences through data-driven analysis and collaboration.
Serve as the final escalation point for complex or sensitive customer issues, resolving with empathy and professionalism.
Engage directly with customers across channels when needed to model excellence and stay close to the experience.
Innovation & Automation
Design and implement solutions that reduce inbound volume by addressing root causes and improving processes.
Leverage automation, AI, and improved workflows to streamline response time and enhance quality.
Continuously optimize self-service tools, help center content, chat prompts, macros, and training materials to empower both customers and agents.
What Success Looks Like
High team member morale
CSAT consistently above 90%
One Touch Tickets increased by 25%
Average call wait time below 2m
About You
You're a builder and mentor who loves creating clarity in complexity. You know how to blend empathy and analytics to inspire both customers and teams. You're comfortable in fast-moving environments and can turn feedback into scalable systems.
Bachelor's degree required
5+ years of experience leading a Customer Experience team
Strategic thinker, able to solve problems quickly and efficiently
Professional, positive, sincere, adaptable, and a quick study
Natural leader with the proven ability to lead a team to achieve a shared goal
Exceptional written and verbal communication skills, knack for building rapport with people quickly and easily
Able to prioritize multiple tasks without letting a single detail slip through the cracks
Understanding of key performance metrics for employees and department
Extra Credit
Experience designing or re-architecting CX operations for scale
Proven track record leading hybrid teams (in-house + outsourced)
Hands-on familiarity with CX automation tools, AI chat, or CRM optimization
Success collaborating with Product and Engineering to close feedback loops
Proficient in Gorgias, Talkdesk, Shopify
Benefits
Full-time
Apple computer and all the necessary accessories
Competitive pay based on experience
Medical, dental, vision, HSA, and short-term disability plans available (30-day waiting period)
Free 24/7 medical care via TextCare - no waiting period
401 (k) eligibility with employer match - 6-month waiting period (must be at least 21 years of age)
Paid time off, accrued bi-weekly
Work Environment
We take great pride in our hometown of Chattanooga and our multiple facilities here: our downtown office and our new digitization plant, where thousands of family memories are carefully handled and converted every day. This role is based in the recently remodeled CX floor inside the plant.
Why Join Us
Legacybox is at an exciting inflection point, transforming from a one-time digitization service into a lifelong platform for preserving and sharing family stories. As our Head of CX, you'll shape how millions of families experience that transformation.
*Legacybox is an Equal Opportunity Employer who complies with all Federal, State and Local laws prohibiting discrimination in employment.'
$25k-42k yearly est. Auto-Apply 60d+ ago
Part Time Pizza Delivery Driver
Doordash 4.4
Hendersonville, TN job
Why Deliver with DoorDash? DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Instant cash flow: No deposit fees, no waiting.
Just pick up, drop off, and cash out. 18+ years old*** (21+ to deliver alcohol)
~ Any car, scooter, or bicycle (in select cities)
~ Download the DoorDash Dasher app and go
*The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss.
$29k-39k yearly est. 1d ago
Drive with DoorDash - Receive 100% of Customer Tips
Doordash 4.4
Knoxville, TN job
Why Deliver with DoorDash? DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Instant cash flow: No deposit fees, no waiting.
Just pick up, drop off, and cash out. 18+ years old*** (21+ to deliver alcohol)
~ Any car, scooter, or bicycle (in select cities)
~ Download the DoorDash Dasher app and go
*The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss.
$32k-39k yearly est. 1d ago
Drive with DoorDash - Work When you want
Doordash 4.4
Seymour, TN job
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click "Apply Now" and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
$30k-38k yearly est. 1d ago
Drive with Doordash - No CDL license needed
Doordash 4.4
Oak Ridge, TN job
No CDL needed / No commercial drivers license
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
No CDL / commercial drivers license needed
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click "Apply Now" and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility.
$38k-48k yearly est. 3d ago
Drive with DoorDash - Receive 100% of Customer Tips
Doordash 4.4
Lebanon, TN job
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click "Apply Now" and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
$32k-39k yearly est. 1d ago
Digitizing Production Worker
Legacybox 4.0
Legacybox job in Chattanooga, TN
Legacybox is looking for Digitizing Production Workers to preserve important moments and milestones trapped on videotapes, film reels, and photos by digitizing these priceless memories. Starting Pay: $15.00/per hour, Paid bi-weekly Day Shift: Monday - Friday, 7:00 am - 3:30 pm
Responsibilities of Digitizing Production Workers:
* Operate production and digitizing equipment to preserve tapes, film, and photos.
* Follow established processes to ensure accuracy, quality, and care with every order.
* Work efficiently in a fast-paced environment while meeting production goals.
* Maintain a positive attitude, stay self-motivated, and support your teammates.
Who you are:
* Experience in a production, warehouse, or fulfillment role is preferred.
* Basic technology skills such as using a camcorder, VHS player, or scanner.
* Strong attention to detail and willingness to learn new processes.
* Growth mindset with a desire to achieve goals and adapt to change.
* Must be 18 years or older and able to stand or walk for an 8+ hour shift.
Perks for Digitizing Production Workers:
* Healthcare coverage (medical, dental, and vision)
* Retirement plan with employer match
* Paid maternity and paternity leave
* Advancement opportunities within production and manufacturing teams
* Employee appreciation events, recognition programs, and incentive opportunities
* Unlimited free coffee and a collaborative, supportive culture
Who is Legacybox:
Legacybox has helped over 1 million families digitally preserve their home movies, photos, and film. Legacybox was founded on the conviction to restore, to revalue what has been devalued. We are about preserving outdated memories on tapes, film, photos, and audio into digital keepsakes that are both usable and safe for future generations. We are led by the desire to find simple, technology and design-driven ways to reconnect people with things that matter most, but are being lost or overlooked.
* Legacybox is an Equal Opportunity Employer who complies with all Federal, State and Local laws prohibiting discrimination in employment.'
$15 hourly 43d ago
Part Time Pizza Delivery Driver
Doordash 4.4
Nashville, TN job
Why Deliver with DoorDash? DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Instant cash flow: No deposit fees, no waiting.
Just pick up, drop off, and cash out. 18+ years old*** (21+ to deliver alcohol)
~ Any car, scooter, or bicycle (in select cities)
~ Download the DoorDash Dasher app and go
*The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss.
$29k-39k yearly est. 1d ago
Drive with DoorDash
Doordash 4.4
Murfreesboro, TN job
Why Become a Shopper with DoorDash?
Turn your shopping skills into extra income. Whether you're helping someone stock up on groceries or delivering a last-minute convenience order, as a Shopper you unlock more earnings opportunities with DoorDash. Stay active during off-peak hours and no need to wait around for a restaurant preparing an order, becoming a Shopper with DoorDash puts you in control of your time and earnings.
Either as a side hustle or a full-time gig, being a Shopper with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Deliver more than just restaurant orders. Become a Shopper and deliver grocery, convenience, retail, alcohol and more-DoorDash offers diverse earning opportunities so you can maximize your time.
Control your time: Make cash during off-peak hours so you don't have to schedule your day around the lunch or dinner time rush; don't wait around for an order when you do the shopping.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Earn more: Get more cash per delivery on average compared to a restaurant delivery when you do the shopping.*
Quick and easy start: Sign up in minutes and get on the road fast.**
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Become a Shopper
Click "Apply Now" and complete the sign up process
Download the DoorDash Dasher app
Activate your Red Card in the Dasher app****
*Compared to a restaurant delivery order, based on average Dasher payouts nationwide while on a delivery. Actual earnings may differ and depend on factors like number of deliveries completed, time of day, location, and expenses.
**Subject to eligibility.
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
****The Red Card is a prepaid card used by Dashers to pay for items on Dasher Shop & Deliver offers. The card will automatically be funded prior to check out. Red Cards are not linked to Dasher bank accounts or related to earnings.This card is issued by Peoples Trust Company under license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today
$23k-31k yearly est. 3d ago
Drive with DoorDash - Receive 100% of Customer Tips
Doordash 4.4
Morristown, TN job
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click “Apply Now” and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
$32k-39k yearly est. 12d ago
Drive with Doordash - No CDL license needed
Doordash 4.4
Graysville, TN job
No CDL needed / No commercial drivers license
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
No CDL / commercial drivers license needed
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click "Apply Now" and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility.