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Legal receptionist skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
Eric Sader
Below we've compiled a list of the most critical legal receptionist skills. We ranked the top skills for legal receptionists based on the percentage of resumes they appeared on. For example, 15.5% of legal receptionist resumes contained law firm as a skill. Continue reading to find out what skills a legal receptionist needs to be successful in the workplace.

15 legal receptionist skills for your resume and career

1. Law Firm

Here's how legal receptionists use law firm:
  • Maintained time for three attorneys in immigration and naturalization law firm
  • Provide exceptional customer service and clerical support for a law firm that specializes in real estate tax appeals.

2. Paralegals

Here's how legal receptionists use paralegals:
  • Provided support to paralegals as needed by filing and maintaining confidential legal documents.
  • Provided backup assistance to paralegals and associate attorneys in administrative work.

3. Litigation

Here's how legal receptionists use litigation:
  • Prepared monthly reports for asbestos litigation.
  • Assist attorney in a variety of areas consisting of Civil Litigation, Family law, Probate/Guardianship, Criminal and Personal Injury.

4. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how legal receptionists use telephone calls:
  • Received and placed telephone calls and gave information to callers, took messages and transferred calls to appropriate individuals.
  • Answered and directed telephone calls, and served as point person for fielding general questions.

5. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how legal receptionists use phone calls:
  • Acted as the first contact with the firm by screening and directing phone calls as well as meeting and directing clients.
  • Answered phones, scheduled appointments, maintained office records for all clients, updated case files and documented all phone calls.

6. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how legal receptionists use data entry:
  • Provided high level administrative support and customer service by schedule appointments, filing and data entry.
  • Create various forms for effective correspondence, and perform data entry and general administrative tasks.

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7. Front Desk

Here's how legal receptionists use front desk:
  • Manage front desk while taking incoming client calls and routing to appropriate attorney and assistants handling the case matter.
  • Preform duties to ensure that lobby is clean and the front desk is tidy when visitors arrive.

8. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how legal receptionists use scheduling appointments:
  • Perform standard office tasks, such as maintaining records, copying documents, scheduling appointments and answering questions for visitors.
  • Maintain attorney calendar by planning and scheduling appointments with clients, new potential clients and monitoring court appearance dates.

9. Legal Correspondence

Here's how legal receptionists use legal correspondence:
  • Proofread legal correspondence and assisted office paralegal with other task.
  • Assisted attorneys in preparing legal correspondence.

10. Multi-Line Phone System

Here's how legal receptionists use multi-line phone system:
  • Served as a central point of contact on a multi-line phone system making appointments, taking notes, and handling vendors.
  • Answered a high volume multi-line phone system with delivering great customer service and professionalism, transferring calls and taking detailed messages.

11. Word Processing

Here's how legal receptionists use word processing:
  • Perform clerical duties such as database entry, word processing, filing and creating new client files.
  • Clear understanding of all legal terminology and legal program word processing.

12. Greeting Clients

Here's how legal receptionists use greeting clients:
  • Managed front office operations for a staff of 3 attorneys, handling multi line phone and greeting clients.
  • Created an inviting environment by adhering to customer service protocol, specifically greeting clients and ensuring a smooth check-in process

13. Scheduling Conference Rooms

Here's how legal receptionists use scheduling conference rooms:
  • Managed Conference Center scheduling conference rooms and catering requests while using Outlook E-Mail and Calendar.
  • Support 3A clients by scheduling conference rooms on the third floor and supporting them with any special requests.

14. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how legal receptionists use direct calls:
  • Answer the phone and direct calls, take messages when not available, correspondence, filing, and ordering of supplies.
  • Direct caller to destination and records name, time of call, nature of business, and person called upon.

15. Transferring Calls

Here's how legal receptionists use transferring calls:
  • Performed Switchboard functions which include answering incoming calls, initiating calls for authorized hospital personnel, transferring calls to appropriate departments.
  • Demonstrated proper telephone etiquette including transferring calls and taking accurate messages for Guests and team members according to company standards.
top-skills

What skills help Legal Receptionists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young legal receptionists need?

Eric Sader

Lecturer, Kelley School of Business, Indiana University Bloomington

The emphasis on high-level interpersonal skills is expected to continue. More than ever, graduates need to expect the unexpected in a turbulent and changing world. Those employees who best have exemplified leadership, active listening, patience, flexibility, and responsibility during recent months are assuredly ones management will look to for future promotions and advancement opportunities. Absolutely, technology is more important than ever, but what is it about personalities that we often see as "tech-savvy"? Sure, it helps to have grown up in the Internet age, but more broadly these personalities are often those who crave learning and new experiences, who are willing and eager to adapt to new modalities. And these traits are not limited to students of any age, with rewards far beyond the keyboard.
Do you want to know more?
Read more about what experts have to say about legal receptionist

List of legal receptionist skills to add to your resume

Legal receptionist skills

The most important skills for a legal receptionist resume and required skills for a legal receptionist to have include:

  • Law Firm
  • Paralegals
  • Litigation
  • Telephone Calls
  • Phone Calls
  • Data Entry
  • Front Desk
  • Scheduling Appointments
  • Legal Correspondence
  • Multi-Line Phone System
  • Word Processing
  • Greeting Clients
  • Scheduling Conference Rooms
  • Direct Calls
  • Transferring Calls
  • Multi-Line Telephone System
  • Subpoenas
  • Travel Arrangements
  • Administrative Tasks
  • Real Estate
  • Court Dates
  • Visitor Inquiries
  • Office Equipment
  • Clerical Tasks
  • Legal Terminology
  • Professional Environment
  • Phone Messages
  • Legal Assistants
  • Legal Research
  • FedEx
  • PowerPoint
  • Computer System
  • Multi-Line Switchboard
  • Conference Calls
  • Client Billing
  • Smooth Operation
  • Client Appointments
  • Police Reports
  • Office Calendar
  • Law Library
  • Bank Deposits
  • Court Appearances
  • Expense Reports
  • Family Law
  • Notary
  • Probate
  • Management System
  • Court Officials

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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