Customer Service Representative
Cincinnati, OH jobs
Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Cincinnati, OH!
Pay rate: $20/hr
Shift availability: Mon - Fri, 8a-5p, alternating Saturday's
Temporary: 2 -3 months with possibiity of extension or conversion
For instant consideration for this role, click on Apply Now
This position takes incoming calls from Correspondent, Retail and Direct Mortgage employees and provides resolution to any technical issue they may have with the mortgage origination systems. This position also interfaces, vendors and Information Technology staff daily resolving complex customer issues related to the booking of new mortgage loans.
Our ideal candidate must have/must be able to:
Within appropriate timeframes, answer users' inquiries via telephone and email in a professional and courteous manner concerning system problems.
Perform triage of incoming calls and exercise appropriate judgment in resolving, transferring, and recommending remedial actions to correct problems based on knowledge of system operation.
Using available resources, system knowledge, and business and IT partners, troubleshoot and test issues or defects reported and exercise appropriate judgment in escalating problems of a more complex nature to more senior staff and/or Information Technology.
Maintain accurate records, procedures, and call logs for department and management reporting. Properly complete the appropriate defect reports, tickets, or forms used for customer reported issues adhering to departmental policies and procedures.
Accurately assess and perform mortgage change requests, and setup/changes to vendor, branch, and insurance companies.
Continually learn and develop knowledge of Mortgage systems, products, and processes.
Participate in team projects and engagement initiatives, act as a team leader for assigned projects, and mentor and train more junior employees.
Assumes additional responsibilities as assigned.
Education/Certification Requirements:
High School Diploma or GED
Experience requirements:
2+ years of customer support, call center, contact center preferred
Deadline and task-driven with ability to multitask
Excellent verbal and written communication skills
Strong analytical, attention to detail, and problem-solving skills
Good leadership, initiative, and interpersonal skills
Ability to work independently, as well as in a team environment
Excellent customer service skills
Basic knowledge of computer hardware/software concepts and a working knowledge of Microsoft products
Basic Mortgage knowledge preferred but not required
As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. To be considered, please follow the steps included upon your application. If you are interested in a Customer Service Representative in Cincinnati, OH apply NOW for instant consideration!
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to **********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Customer Service Representative
Warminster, PA jobs
Our Multifamily Division is rapidly expanding, and we"re looking for a dependable and detail-oriented Customer Service Representative (CSR) to support our roofing, siding, and carpentry operations. As a CSR in our Roofing Division"s Multifamily Department, you"ll serve as the primary point of contact for property managers, HOA boards, and multifamily homeowners. You will play a key role in supporting project management, client communication, and administrative coordination to ensure projects run smoothly and customers receive outstanding service.
● Respond to multifamily homeowner inquiries, providing timely and effective resolutions
● Draft and manage emails, memos, letters, and other executive correspondence
● Schedule appointments, meetings, and Zoom calls for project managers and clients
● Coordinate walkthroughs, safety inspections, and site logistics as needed
● Format and prepare proposals for roofing and exterior renovation projects
● Follow up on bids and proposals to track progress and maintain engagement
● Prepare and send submittals, COIs, and other client documentation
Required:
● 2-3 years of experience in a customer service or administrative role
● Strong written and verbal communication skills
● Highly organized, detail-oriented, and proactive
● Proficiency with Microsoft Office; experience with CRM software a plus
● Ability to attend meetings in person and via Zoom
Preferred:
● Experience in construction, roofing, or property management
● Bilingual in Spanish and English
Access Support Representative
Dulles Town Center, VA jobs
We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Dulles, VA. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting.
Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset, attention to detail, and the ability to follow structured procedures in a fast-paced environment.
Key Responsibilities
Access Control & Compliance
Monitor gates, turnstiles, and access points to ensure only authorized personnel enter.
Verify worker credentials, badges, and compliance documentation.
Issue and manage temporary badges and visitor passes.
Report irregularities or noncompliance to site supervisors.
Worker Onboarding & Assistance
Guide workers and subcontractors through the digital onboarding process.
Assist with account setup, documentation upload, and system login.
Provide clear instructions on mobile check-ins, digital badges, and QR codes.
Support multilingual onboarding as needed (tools/resources provided).
First-Line Technical Support
Serve as the first point of contact for access or credentialing issues.
Troubleshoot basic technical problems (e.g., badge not scanning, login errors).
Escalate more complex issues to centralized support following standard procedures.
Maintain accurate records of support requests and resolutions.
Customer Service & Communication
Deliver professional, courteous assistance to workers and site staff.
Communicate clearly and calmly when resolving issues.
Relay feedback to supervisors to support process improvements.
Performance Expectations
Ensure smooth and timely worker access.
Minimize delays by resolving issues efficiently.
Maintain accuracy in compliance and credential checks.
Provide a consistently positive support experience on site.
Key Qualifications
High school diploma or equivalent (some college or technical training preferred).
Prior experience in field support, help desk, IT support, or site operations is a plus.
Basic technical troubleshooting skills (hardware/software).
Strong attention to detail and ability to follow structured protocols.
Excellent communication and interpersonal skills.
Ability to stand/walk for extended periods and work outdoors at site access points.
Remote Customer Service Agent
Rocky River, OH jobs
GREAT WORK FROM HOME OPPORTUNITY
We have been in business for over 40 years. Weekly pay. No out of pocket investment. No experience needed, we train you! Work from the comfort of your own home using your own computer. Dependable, energetic people with excellent communication skills and a passion for customer service needed. We offer a variety of opportunities, but currently we are contracting for inbound customer service and outbound customer service calls. Flexible day, evening and weekend shifts available.
Agents need to have a personal PC or Laptop, USB headset with microphone and hard wired Internet access.
If interested CLICK HERE TO APPLY and fill out the Questionnaire, then click APPLY.
Please watch your email and spam box for a reply from us about scheduling your interview.
We thank you for your interest in this GREAT work from home opportunity.
Please Note:
We are not currently contracting in the following states:
CA, CO, CT, MA, NV, NY, OR, WA, & WI.
Job Types: Full-time, Part-time
Inbound Customer Service Representative
Bangor, PA jobs
START THE YEAR OFF WITH A NEW CAREER AT BERKHEIMER TAX INNOVATIONS!
BERKHEIMER TAX INNOVATIONS IS NOW HIRING INBOUND CUSTOMER SERVICE REPRESENTATIVES IN BANGOR, PA!
Do you like to be challenged and learning new things? Are you someone who enjoys helping others and problem solving? Come join Berkheimer Tax Innovations' Customer Service team in Bangor, PA!
Tax experience is not required - We will train you!
*Paid Training Onsite - Hybrid Work from Home after Training*
WHAT YOU'LL DO:
As an Inbound Customer Service Representative, you will enjoy finding solutions to better serve our taxpayers, by quickly answering inbound phone calls, researching and problem solving.
Responsibilities include:
Answer incoming phone calls in a busy call-center environment
NO COLD CALLING!
Maintain positive & timely communication with customers
Use problem solving skills to answer difficult taxpayer inquiries
Exhibit patience & understanding when handling taxpayer issues
Navigate & research between numerous accounts & software programs
Meet personal, company, & client production goals
SCHEDULE + LOCATION:
Start Dates: February 9th & 16th, 2026
Full-time schedule
Monday - Friday, 8 am - 4:30 pm
No weekends!
On-site in our Bangor, PA office
Once released from initial trainings (~4 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained
PAY + BENEFITS:
$15.20/hour + monthly bonus opportunity on top of hourly rate!
NEW HIRE BONUS!
On the job, paid training to help you succeed
Medical, Dental, Vision & Life Insurance
Paid Holidays, Vacation, Sick, and Personal Time
Wellness Program including physical, emotional, and financial wellness
401(k) with Profit Sharing
Employee Assistance Program
Voluntary Benefit Plans
FSA & HSA Options
Casual business work environment
High School Diploma or equivalent
Minimum 1-3 months related experience and/or training
Excellent attitude
Computer and keyboarding skills
Willingness to learn a wealth of Pennsylvania tax information
Prior clerical experience and/or customer service experience is helpful, but not required
WHY WORK FOR BERKHEIMER TAX INNOVATIONS? You will be part of a company that has been supporting your local communities for over 90 years. The dedication to our communities is just as important as our dedication to our employees! At Berkheimer Tax Innovations you will be a valued member of our team. We provide extensive on-the-job training, a supportive team environment, and resources to contribute to your overall success. Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions are subject to a clean drug screen and successful background check including professional references.
PI0d17d38617fa-31181-39329262
Call Center Representative/Dispatcher/Scheduler/Quality Control 7am - 3pm ($20.00/hr)
Columbus, OH jobs
Dispatcher/Scheduler/Quality Control 7am - 3pm ($20.00/hr)
We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals, Courts, Schools and Social Service Agencies.
We want someone who
Has a keen eye for detail and an eagerness to learn
Is flexible and can keep up in a fast-paced environment
Is a team player
Takes initiative and can multi-task
Communicates professionally and efficiently in person and over the phone
If this feels like the position for you, please respond with a detailed resume complete with education, previous work experience, and references. We are an EOE.
Responsibilities and Duties
Upon hire, our candidate will
Manage a high volume of phone calls
Schedule multilingual interpreters for assignments
Conduct inspections and ensure quality control
Collect, enter, and analyze data
Submit reports
Monitor and review progress and accuracy
Complete a background check and pass a drug screen
Qualifications and Skills
We need someone who
Has a high school diploma and customer service/dispatch experience
Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED)
Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED)
Is willing to work from the office
Benefits
Our employee benefits include
Paid holidays after 90 days
Ten (10) days of Paid Time Off after 90 days
Medical, Dental, Vision, and Life
401K and Profit Sharing
Free parking
Call Center Representative/Dispatcher/Scheduler/Quality Control
Columbus, OH jobs
Job Description
Dispatcher/Scheduler/Quality Control 7am - 3pm ($20.00/hr)
We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals, Courts, Schools and Social Service Agencies.
We want someone who
Has a keen eye for detail and an eagerness to learn
Is flexible and can keep up in a fast-paced environment
Is a team player
Takes initiative and can multi-task
Communicates professionally and efficiently in person and over the phone
If this feels like the position for you, please respond with a detailed resume complete with education, previous work experience, and references. We are an EOE.
Responsibilities and Duties
Upon hire, our candidate will
Manage a high volume of phone calls
Schedule multilingual interpreters for assignments
Conduct inspections and ensure quality control
Collect, enter, and analyze data
Submit reports
Monitor and review progress and accuracy
Complete a background check and pass a drug screen
Qualifications and Skills
We need someone who
Has a high school diploma and customer service/dispatch experience
Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED)
Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED)
Is willing to work from the office
Benefits
Our employee benefits include
Paid holidays after 90 days
Ten (10) days of Paid Time Off after 90 days
Medical, Dental, Vision, and Life
401K and Profit Sharing
Free parking
Customer Service Expert
Bethesda, MD jobs
BACKGROUND Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Today there are over 700 locations in 40 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement-which encourages participation in and understanding of each child's development.
Our class curriculum is developed by our experienced child development program directors and incorporate a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in 6-month increments to meet a child's unique interests and abilities. From birth to age 5, there's always something special awaiting you and your child at Gymboree Play & Music.
Job Description
Seeking Part-Time Customer Experience Expert: This person will be responsible for ensuring timely follow-up of customer inquiries for classes, birthday parties, special events and billing issues. Duties include emailing customers, tracking and sorting customer emails for follow-up, making phone calls, organizing customer follow-ups and action plans, and closing the loop to drive customer enrollments.
10-15 hours a week commitment
Must be available to work every afternoon from 4:00pm-6:00pm - Monday thru Friday
Position requires exceptional customer service skills as well as computer, written and communication skills
Must be able to multi-task and take direction to drive results to manage all aspects of the customer experience
Must be reliable/dependable, extremely organized, self-motivated, action oriented and a thinker/problem solver
Flexible schedule a plus
to occasionally cover additional shifts when needed
This is an excellent position for:
College Students with afternoon availability
Persons looking for a 2nd job with fixed shift/hours week-to-week
"Young at Heart" Seniors seeking part-time work
Qualifications
Customer Service Skills, Communicator, Problem Solver, Computer Skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
Disputes Specialist
Mount Laurel, NJ jobs
The Credit Bureau Dispute Specialist researches direct and indirect credit bureau disputes; responds to customers and credit reporting agencies to ensure discrepancies are resolved and timely follow up occurs. Depth & Scope: · Handles sensitive consumer information (credit bureau data, raw PII, customer account information)
· Utilizes third party data sources, internal systems and tools to research and analyze information to ensure accuracy of credit reporting
· Researches and responds to disputes received directly by mail or email
· Utilizes e-Oscar to quickly respond to indirect disputes in the way of Automated Consumer Dispute Verification (ACDV)
· Researches and actions feedback from the credit bureaus, internal reporting, and third parties to ensure accurate reporting
· Corrects inaccurate account information provided to CRAs and documents the resolution using internal systems and e-OSCAR
· Maintains a clear understanding of current internal credit-related policies and procedures, as well as all applicable federal regulations and credit industry standards
· Adapts to and endorses change and serves as an agent of positive change to support goals and direction
· Demonstrates a strong commitment to meet or exceed external and internal expectations, service, and quality goals
· Able to work within a corporate environment understanding its structure and adhering to schedule and punctuality requirements
· Responsible for ensuring confidentiality of all aspects of the company's operations, portfolio, customer information and computer technology
· Must be able to work weekdays and weekend/overtime if required to ensure adherence to SLAs
· Engages internal/external partners to obtain pertinent account information
· Identifies and addresses process improvements based on day to-day observations and activities
· Responds to inquiries and assists in resolving problems/complaints
· Promotes a positive team environment by demonstrating professional behavior and respect for others
· Escalates more complex or unusual issues to lead or supervisory staff
Skills
FCRA
Top Skills Details
FCRA
Additional Skills & Qualifications
- 3+ credit card or mortgage disputes experience preferred \
- MUST HAVE: eOscar exp, know what FCRA is and what it stands for,
- Need to know: What type of FCRA dispute processing experience do you have? / What are the different types of FCRA disputes?
- 3+ years in Financial Services
- Superior analytical, problem solving and decision-making skills
- Excellent verbal, written, and interpersonal communication skills and ability to work well in a team environment
- Exceptional attention to detail and accuracy
- Ability to use/learn current technology and software applications related to position
- Knowledgeable of state and federal laws and agencies applicable to collections, including the Fair Credit Reporting Act (FCRA) and the Dodd-Frank Act
- Knowledge of Microsoft Excel and basic computer skills; 40+ WPM and use of 10-Key pad
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Mt Laurel, NJ.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Dec 26, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Consumer Financial Services Attorney
Virginia Beach, VA jobs
Are you a passionate attorney looking to make a significant impact in consumer financial services? A leading law firm is seeking a talented Associate Attorney to join their dynamic Consumer Financial Services practice group. This exciting opportunity offers flexibility in location and the chance to work with a collaborative team at the forefront of consumer finance litigation.
What You'll Do
Handle complex consumer finance litigation matters
Represent clients in cases involving FDCPA, FCRA, and RESPA
Draft pleadings, motions, and briefs
Conduct legal research and analysis
Participate in depositions and court appearances
Collaborate with partners and other attorneys on case strategy
What You'll Need
J.D. from an accredited law school
At least 3 years of experience in consumer finance litigation
Active bar membership and good standing in Texas, Virginia, California, Nevada, New Mexico, or Oklahoma (additional state admissions a plus)
Strong academic and professional credentials
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Why You'll Love Working Here
Flexible work location options
Collaborative and supportive work environment
Opportunity to work on cutting-edge consumer finance cases
Clear path for professional growth and development
Competitive salary and comprehensive benefits package
Join a firm that values collegiality, creativity, and professional growth. This role offers the chance to refine your legal skills, build expertise, and make a meaningful impact in consumer financial services law.
If you're ready to take your legal career to the next level, we want to hear from you. Apply now to be part of our exceptional team!
Auto-ApplyClient Success Specialist
Dublin, OH jobs
Leading EDJE is seeking a tech-savvy, relationship-driven Client Success Specialist to partner directly with our Chief Strategy Officer (CSO). This is not your typical administrative role - it's a front-row seat to strategic growth. You'll serve as the CSO's right hand, keeping operations running smoothly, engaging with clients, and collaborating with teams across the company.
We're looking for someone who thrives in a fast-paced, high-energy, team-first culture, has a strong grasp of technology and B2B sales, and can seamlessly blend organization with action. If you enjoy being client-facing, adding value in meetings, and ensuring execution with precision and follow-through, this could be the perfect career move for you.
This full-time, salaried position offers flexibility in work location with a preference for candidates local to the Greater Columbus area. The role will be available to start in February 2026.
CONSULTING ENVIRONMENT
As part of Leading EDJE, you'll have the opportunity to work closely with executive leadership and cross-functional teams to deliver impactful results for clients and internal stakeholders. You'll help drive sales strategy, support client engagements, and act as a bridge between the CSO, marketing, delivery, and other internal teams. The ideal candidate is detail-oriented, highly organized, and capable of managing multiple priorities while ensuring follow-through and completion on action items.
RESPONSIBILITIES
Keep Things Moving
Manage the CSO's calendar, meetings, and travel efficiently.
Organize and maintain client-facing materials, SOWs, sales presentations, and reports.
Stay on top of key deliverables, deadlines, and CRM updates (Salesforce or HubSpot).
Run reports, track extensions, and maintain data hygiene in CRM systems.
Client Engagement & Support
Attend client meetings to capture notes, action items, and follow-ups.
Support client onboarding, engagement, and experience initiatives.
Serve as a trusted point of contact between clients, marketing, and delivery teams.
Farm accounts, track interactions, and help advance B2B sales opportunities.
Drive Sales & Operational Excellence
Collaborate with Sales, Marketing, and Delivery to support strategic initiatives.
Ensure the sales pipeline is accurate and actionable through CRM management and reporting.
Assist in planning and executing quarterly business reviews, revenue meetings, and team sessions.
Contribute to high-completion, high-impact follow-through across all projects and engagements.
QUALIFICATIONS
3+ years of experience in sales support, executive assistance, or related roles - ideally in a B2B tech or consulting environment.
Solid understanding of technology and sales cycles; able to grasp technical concepts quickly.
Exceptional organization skills, detail-oriented, and able to prioritize in a fast-paced environment.
Experience with Microsoft Office, Google Workspace, and CRM platforms (Salesforce, HubSpot).
Strong communication skills, polished and personable, with the ability to add value in client-facing situations.
Self-starter with a high “say-do” ratio; thrives on executing and following through.
ADDITIONAL QUALIFICATIONS
Experience supporting C-level executives in high-growth, fast-paced teams.
Familiarity with proposals, RFPs, and sales enablement tools.
Previous exposure to B2B sales strategy or client relationship management.
Experience in a consulting environment with tech-focused solutions.
COMPENSATION
Base: $85,000-$105,000/year
Bonus-eligible
Customer Support Agent, Evenings and Weekends
Jersey City, NJ jobs
ABOUT FANDUEL
FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America's #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry's unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.
In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.
The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company's affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.
FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
THE POSITION
Our roster has an opening with your name on it
We are seeking Customer Service Game Changers with an acute, customer centric mindset, to support the players of the Number 1 Sportsbook in the US.
We're hiring for overnight and weekend shifts that will start between 5:00 - 11:30 pm, candidates must be able to complete initial training during the day shift and must located in the state of New Jersey, within 120 miles from Jersey City.
The ideal candidate will have previous iGaming experience, be passionate about sports and possess the ability to adapt to and embrace any challenge and opportunity presented to them.
In addition to the specific responsibilities outlined below, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.
THE GAME PLAN
Everyone on our team has a part to play
1. Customer Support:
Respond promptly and professionally to customer inquiries via various channels including live chat, email, and phone.
Assist customers with account-related queries, betting and promotion inquiries, and technical issues.
Provide explanations on betting options and outcomes, odds, promotions, and policies.
2. Problem Resolution:
Investigate and resolve customer complaints or issues efficiently and effectively.
Escalate complex problems to higher-level support or management when necessary.
Follow up with customers to ensure satisfactory resolution of issues.
3. Product Knowledge:
Maintain a deep understanding of our sports betting platform, including available sports, markets, and features.
Stay updated on sports events, odds changes, and industry trends.
Educate customers on how to navigate the platform, place bets, and utilize features effectively.
4. Compliance and Responsible Gaming:
Adhere to regulatory requirements and company policies related to responsible gaming and customer verification.
Identify and report any suspicious activities or potential compliance issues.
Assist customers with setting limits, self-exclusion, and accessing responsible gaming resources.
5. Ability to work a flexible schedule, I.e., holidays, weekends, evenings, and overnight in addition to large sporting events (Super Bowl, Kentucky Derby, March Madness) as needed.
Please note that employment in this role is contingent upon the successful candidate obtaining gaming licenses for certain jurisdictions.
This licensing process includes comprehensive background checks by the state gaming commission, encompassing criminal records, financial history, and personal background verification, to ensure compliance with state gaming regulations
Candidate must comply with and support the company's responsible gambling policies, procedures, and initiatives.
THE STATS
What we're looking for in our next teammate
Minimum 12 months Customer Service experience in the Sports Betting industry
Strong knowledge of sports and betting terminology, including various types of bets and odds formats.
Excellent communication skills, both verbal and written.
Ability to adapt and deliver in a fast-paced environment.
Strong problem-solving abilities and attention to detail.
Familiarity with customer service software and CRM systems.
Willingness to work flexible hours, including evenings, weekends, and holidays.
Commitment to upholding responsible gaming practices and compliance standards.
If you are passionate about sports and have a strong customer service background with experience in sports betting, we invite you to apply for this exciting opportunity. Join us in delivering exceptional service and enhancing the betting experience for our customers.
PLAYER BENEFITS
We treat our team right
We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.
FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.
The applicable hourly pay for this position is $21 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation.
Auto-ApplyCall Center Representative
Philadelphia, PA jobs
Job DescriptionAbout the role: As Call Center Agent, you will be responsible for handling a large number of inbound calls. You'll provide information, assist with inquiries, and ensure a smooth customer experience. Job Selling points for Call Center Agent:
Weekly pay!
Set Schedule weekly!
Internal growth and promotions.
Job Details for Call Center Agent:
$17 an hour
Contract to Hire
Monday-Friday Range of time 9:00AM - 5:00PM (FULLY IN OFFICE)
Job Requirements for Call Center Agent:
2-3 years of call center experience.
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Insurance Customer Service Agent
Lexington, KY jobs
Job DescriptionUnited Talent is currently seeking an Insurance Customer Service Agent for a company in Lexington, KY! Job Responsibilities:
Provide exceptional customer service by addressing client inquiries and needs.
Gather and accurately input information from prospects seeking insurance quotes.
Utilize our rating system to efficiently enter and quote prospects
Assist in analyzing clients' current policies to identify need and opportunities.
Support agency growth by seeking out cross-selling opportunities.
Maintain a positive, team-oriented attitude and offer assistance to colleagues when needed.
Other duties as assigned.
Pay and shift: Monday- Friday 8am-5pm, Starting pay is based on experience and licensing candidate has. Salary range $31,200.00-$40,000, Annual salary+ commission+ bonus Requirements:
Preferably 2 years of prior insurance or sales/ customer support experience.
Attention to detail and excellent time management abilities
A sensitivity to the nuances of communication in both verbal and written form, and the ability to listen, ask probing questions and document your findings.
Ability to follow up with clients and cross-sell/upsell new policies.
Be comfortable with and able to use social media to promote yourself and the agency when needed.
A genuine interest in helping others and working in a collaborative environment.
Perks & Benefits
Unlimited Referral Bonus (When someone you refer works 40 hours you get $40, When they work 100 hours you get $100)
Weekly pay via direct deposit or pay card.
Medical Benefits (after 60 days)
Opportunity to get hired on with PTO, Retirement, Paid Volunteer Days, License Continuing Ed Reimbursement.
How to Apply: To schedule an immediate interview call United Talent at 304-521-6140/ text 304-202-4800 or you can apply directly at utalent.com
Call Center Representative
New Jersey jobs
Call Center Representative
Duration : 3 Months
Total Hours/week : 40.00
1
st
Shift
Level Of Experience: Entry Level
The client has a need for one temp in their Technical Resource Center (Call Center Operations). The candidate will provide fleet drivers and administrators with non-technical support via issuing purchase order authorizations and the creation of internal work orders. Also, assists with on and off-phone follow-ups.
This is 40 hours/week, Monday to Friday, 8:30 AM to 5:00 PM with 30 minutes for lunch.
Customer Service/Call Center Representative
Pittsburgh, PA jobs
This position provides customer support for the day-to-day operations of the organization and is responsible to answer incoming phone calls as well as provide data entry and maintenance of screening data into internal software programs.
We are currently accepting applications for a Full-Time position.
PRIMARY DUTIES AND RESPONSIBILITIES:
Promptly and courteously answers a high volume of incoming phone calls. Handle or direct calls to appropriate staff, log calls into customer service spreadsheet, take thorough messages, and return calls as required.
Schedule participants for screening events, health coaching, and other services utilizing various software programs.
Understand service level agreements pertaining to customer service and data entry to ensure adherence. Alert supervisor or management when SLA may be affected.
Enter participant results from screening events and offsite options into appropriate database and/or Excel within established timeframes. Update trackers after completing data entry.
Provide physician forms and/or lab vouchers, home test kits to participants as needed for off-site screening options via email, fax or mail.
Download and process all faxes received daily to include, save and name file to appropriate folder.
Scan, process, and save all patient forms received by mail or email to appropriate folder.
Interact with account management team members on eligibility or program details that affect customer service and data management.
Interact with supply management team members, as needed to ensure appropriate equipment needs are communicated.
Follow IH21 company policies as they are related to HIPAA and handling of confidential information. Ensure workspace is free of protected health information and computer is locked prior to leaving area.
Perform quality data control in accordance with company procedures to ensure client satisfaction and accuracy for data management. Verify accuracy of client data entered, identify discrepancies, request clarification or advise supervisor of issues related to data.
Interacts with departmental and other staff on matters affecting the data entry process and makes recommendations for improvement or enhancement to job processes to ensure standards in data entry, collection and retrieval.
Alert management on any data discrepancies and or customer service complaints immediately.
Perform any necessary filing and results mailings in a timely and accurate manner.
Perform special projects and other duties as assigned by Management.
PHYSICAL DEMANDS :
Prolonged periods sitting at a desk and working on a computer.
Ability to lift and carry up to 25 pounds.
QUALIFICATIONS:
High School Diploma.
Minimum one year data entry experience.
Call Center Experience Preferred
Excellent verbal and written communication skills.
Effective time management skills.
Accuracy and attention to detail as well as multi-tasking ability.
Working knowledge of Microsoft Office products.
BENEFITS
Health insurance (medical, dental, vision)
Health Savings Account
Life insurance (company paid and voluntary)
Short-term and Long-term disability
401k Plan
Paid time off
Auto-ApplyCustomer Service/Call Center Representative
Pittsburgh, PA jobs
Job Description
This position provides customer support for the day-to-day operations of the organization and is responsible to answer incoming phone calls as well as provide data entry and maintenance of screening data into internal software programs.
We are currently accepting applications for a Full-Time position.
PRIMARY DUTIES AND RESPONSIBILITIES:
Promptly and courteously answers a high volume of incoming phone calls. Handle or direct calls to appropriate staff, log calls into customer service spreadsheet, take thorough messages, and return calls as required.
Schedule participants for screening events, health coaching, and other services utilizing various software programs.
Understand service level agreements pertaining to customer service and data entry to ensure adherence. Alert supervisor or management when SLA may be affected.
Enter participant results from screening events and offsite options into appropriate database and/or Excel within established timeframes. Update trackers after completing data entry.
Provide physician forms and/or lab vouchers, home test kits to participants as needed for off-site screening options via email, fax or mail.
Download and process all faxes received daily to include, save and name file to appropriate folder.
Scan, process, and save all patient forms received by mail or email to appropriate folder.
Interact with account management team members on eligibility or program details that affect customer service and data management.
Interact with supply management team members, as needed to ensure appropriate equipment needs are communicated.
Follow IH21 company policies as they are related to HIPAA and handling of confidential information. Ensure workspace is free of protected health information and computer is locked prior to leaving area.
Perform quality data control in accordance with company procedures to ensure client satisfaction and accuracy for data management. Verify accuracy of client data entered, identify discrepancies, request clarification or advise supervisor of issues related to data.
Interacts with departmental and other staff on matters affecting the data entry process and makes recommendations for improvement or enhancement to job processes to ensure standards in data entry, collection and retrieval.
Alert management on any data discrepancies and or customer service complaints immediately.
Perform any necessary filing and results mailings in a timely and accurate manner.
Perform special projects and other duties as assigned by Management.
PHYSICAL DEMANDS:
Prolonged periods sitting at a desk and working on a computer.
Ability to lift and carry up to 25 pounds.
QUALIFICATIONS:
High School Diploma.
Minimum one year data entry experience.
Call Center Experience Preferred
Excellent verbal and written communication skills.
Effective time management skills.
Accuracy and attention to detail as well as multi-tasking ability.
Working knowledge of Microsoft Office products.
BENEFITS
Health insurance (medical, dental, vision)
Health Savings Account
Life insurance (company paid and voluntary)
Short-term and Long-term disability
401k Plan
Paid time off
Call Center Representative
Hershey, PA jobs
Join Lap of Love as a Call Center Representative and Love What You Do!
Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions & Responsibilities:
Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
Provide customer service by engaging in positive interactions with pet families
Answer a high volume of customer service calls in a work from home/ remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet's medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Go above and beyond to provide stellar customer service to pet families and our veterinarians
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
Other duties may be assigned to the employee to ensure the highest standard of customer service
Requirements
Experience working in high call volume, customer service, or call center environments
A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported.
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
Previous experience in a work-from-home environment or working with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.
Physical Job Requirements:
Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
Ability to lift up to 15 pounds
Schedule
Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year
Schedule includes nights/weekends/holidays
Must attend mandatory 4-week intensive training program at the beginning of employment
Benefits
Medical Insurance Plans with 100% employee funded HSA option available
Dental and Vision Insurance Plans
Company Funded Wellness Resources (Mental, Financial, and Physical)
Life Insurance (Basic, Voluntary, and AD&D)
Long Term and Short Term Disability Insurance
Retirement Plan (Traditional 401k with 3% match & Roth 401k)
Generous Paid Time Off
Generous Paid Parental Leave
Bereavement Leave
Training & Development
Pet Insurance
Remote Work From Home
Compensation
This position is hourly non-exempt and is eligible for overtime
Hourly pay starts at $16.00 per hour
Auto-ApplyVIP Reservations Agent
North Arlington, NJ jobs
Schedule: Full time: Various Shifts Available including Overnight
Salary: Starting at $16 - $20 per hour, based on experience
Sign-on Bonus Available
Successfully fulfill the client's transportation needs and enter that information correctly into the reservation or dispatch systems.
Responsibilities and Duties:
Responsible for answering incoming calls, email requests and online booking requests for service from client.
Accurately input reservation request and any necessary changes into all appropriate computer systems in a concise and professional manner.
Keeping up to date on Avalon's products, services, policies and procedures.
Reconfirm future reservations with clients.
Build rapport with clients by becoming knowledgeable about their account, special needs and particular preferences.
Responsible for continuously monitoring all incoming reservation channels (phone, multiple email inboxes, online bookings) and answering all inquiries about the company, service, rates and travel time promptly and professionally.
Handles reservations for affiliate work and farms orders to affiliate network as needed.
Monitors the status of national rides to ensure clients are receiving excellent customer service from our affiliate network.
Identifies and resolves any problems with incoming orders; escalate as needed.
Proactively and professionally handle customer service complaints and escalate issues as appropriate to respective department heads.
Accurately help build client profiles and accounts by informing accounting of new account information obtained from client calls.
Performs basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details and securing and sending new trips.
Responsible for checking all work at the end of shift.
Handles and secures greeters when needed.
Other duties as assigned
Benefits:
401(k)
Dental insurance
Health insurance
Vision insurance
Call Center Specialist
Covington, KY jobs
Job Purpose / Summary: The Patient Recruiter I is responsible for telephone interviewing, pre-screening, qualifying and setting appointments for patient's clinical study participation. Essential Functions: ►Handle incoming and outgoing calls by using a Clinical research database to recruit, screen, determine eligibility, schedule, and follow-up with potential study subjects and responds to inquiries relating to advertising and referrals to research studies
►Interview potential study participants using study questionnaires in the database to actively recruit and screen potential study participants in accordance with each protocol
►Responsible for the maintaining and growing of our research database, including updating medical histories, updating the database with participant data and maintaining patient status, security and patient privacy
►Regularly communicate with appropriate staff to access scheduling and study support needs
►Proactively identify and communicate project challenges, problems, and/or potential deficiencies
►Meet or exceed productivity goals consistently
Competencies:
►Excellent customer service skills
►Must be self-motivated, results-oriented and a quick learner
►Excellent organizational skills required
►Ability to function in a fast-paced, deadline-driven environment
►Attentiveness to detail
►Respond to the urgent needs of the team quickly and professionally
►Previous call center experience preferred but not required
►Knowledge of medical terminology a plus-training provided Required Education/Experience:
►High school diploma or equivalent